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Joanne M Gomez


7192 Pinewood Dr · Evergreen, CO 80439 Cell: 303.324.0262 · Home: 303.679.6331 Email: [email protected]

To bring experience and skills in web design, HTML development, usability, knowledge management, team leadership and project management to a position which will manage the efforts of web designers, web developers and usability experts in producing effective intranet and internet sites. Diverse, creative, technical professional with over ten years intranet web design and development experience in a large corporate environment. A personable leader who excels at communicating technical information in layman's terms. Performed both hands-on technical team member, team lead and project manager roles in implementing web sites and web applications. Expert in HTML development, web graphic design, and technical writing. Charles Schwab & Co.

Content and Web Site Manager

Summary of Qualifications


August 2003 ­ September 2005

Englewood, CO

Solely responsible for the Business Services Company's three intranet sites used by the senior management and customer service representatives. The 1,000+ web pages contain all policies, procedures, forms, reports, and other departmental information related to deposit products on Schwab brokerage and bank accounts. Managed changes to the sites using Interwoven TeamSite content management system. Implemented workflow process for tracking changes, and for compliance and legal review. Proofread and rewrote new procedures to assure they complied with existing format and style. Reorganized the sites and designed a new portal site to improve navigation and usability, and to create a more professional look. Created online tutorials for Training and Marketing Departments. Bank of America

Web Producer, Vice President

March 1994 ­ March 2003

Chicago, IL

Produced intranet sites for the corporate and commercial banking groups, including sub-sites for business units. Directed the work of a seven-member team of graphic designers, HTML publishers and web application developers to fulfill needs of the business partners. Sustained long-term relationships with internal business partners to support online knowledge management goals, consulting with them to understand their problems and requirements and advised innovative technical solutions and to create an intuitive, effective and consistent user experience. Developed HTML and designed web graphics. Project Experience: Developed and maintained the official home page for the corporate bank. The site grew from a small informational site updated weekly, to an essential communication tool that publishes several news articles daily and is a portal to information and resources important to the corporate associate. First conceived in 1994 as a news publication, the site grew and was embraced by executive management as the official communication channel for the corporate bank with a target audience of an estimated 20,000 associates.

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Joanne M Gomez


(303) 324-0262


[email protected]

Project Experience, continued: Continually enhanced intranet sites to improve usability and to solve business problems. Developed cross-site database application which showcases and shares significant deal information to assist sales associates in replicating deal success. Implemented integrated search application using Cold Fusion and Verity search engine to improve accessibility of web pages and news articles in database. Developed dynamic HTML (DHTML) menus to improve access to site resources. In response to multiple requests by business units for developing departmental web sites, developed a requirements form and HTML templates to efficiently produce sub-sites while maintaining a consistent user experience. Twelve sites were developed using the templates for half the cost. Later enhanced these templates, utilizing JavaScript to include site components, further decreasing maintenance costs. Led eight-member, multi-departmental integration team to combine Corporate Banking intranet sites from two merging banks, NationsBank and Bank of America. Solidified relationship between the web development team and marketing group to assure content support for [email protected] Resulting site became the official communication channel for the new corporate bank, and became the benchmark for design, layout, functionality and usability. Consulted brand team on adjusting new brand guidelines adopted for the print media for the online media, including altering color palette to use web-safe colors and modifying print layouts for browser presentation. Converted three major intranet sites, and all sub-sites to comply with new Bank of America brand guidelines. Envisioned, created and led development and implementation efforts of a content management application, NewsFactory, to more efficiently update news articles to multiple intranet sites. The implementation resulted in a 70% reduction of maintenance costs, exceeding projections. Managed a pilot project reviewed for attainment of Level 2 in the Capability Maturity Model (CMM) for software development. The software process improvement initiative resulted in the department of approximately 220 developers achieving Level 2 in CMM. Designed and led development and implementation of a departmental time tracking application, Project Estimate and Time Sheets, which allowed efficient tracking of time worked resulting in more accurate client billing and reporting, and provided historical data for estimating new projects. Assisted Bank's technical architecture team in evaluating three content management systems, resulting in selection of a new enterprise content management system. Oversaw pilot project to convert an existing site into new system, with the purpose of establishing best practices for subsequent new site implementations.

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Joanne M Gomez


(303) 324-0262


[email protected]

Leadership and Management Experience: Delivered presentation at Intranets 2000, San Jose, CA on the topic of "The Intranet as a Knowledge-Sharing Tool: Challenges and Solutions." Managed two associates, conducted quarterly performance reviews, assisted in developing and attaining yearly goals, coached on career development. Selected by management to attend an intensive, leadership training program. Training consisted of three full-day sessions spanning six months. Mentored colleague, providing guidance for her to take on producer role for the Commercial Banking sites. Received special invitation to be one of the Bank's representatives at the 90th Anniversary Celebration of the Executives' Club of Chicago, featuring Richard M. Daley, Mayor of the City of Chicago. Invited to attend speech by Bank of America's Chief Executive Officer at the opening of the first banking center in the Chicago area.


June, 1988

Northwestern University

B.A. Psychology with concentration in Economics

Evanston, IL

Tools Experience HTML and CSS, Macromedia DreamWeaver, Fireworks and Flash, Adobe

PhotoShop and Illustrator, Interwoven TeamSite, WebTrends, Microsoft Project, Office and Visio, JavaScript, Clearcase, Macromedia Cold Fusion, XML, Oracle, Vignette Epicentric, FatWire Update Engine President Estates at Blue Creek II Homeowner Association, Evergreen, CO President, Member of Rules Committee Gotham Lofts Condominium Association, Chicago, IL Treasurer, City Towne Lofts Condominium Association, Chicago, IL

Community Affiliations


Available upon request.

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