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ANNE HAU

[email protected] http://www.anyhow.org (919) 926-8003 Cary NC 27513

SUMMARY Ten years of enterprise level Systems Administration experience in Solaris, AIX, Windows, & Linux Systems: IBM AIX; Sun Solaris; RedHat/Slackware Linux; Windows Server & Workstation; HPUX; OpenBSD; FreeBSD; UNIX System V; IBM 3090; VMWare Language: Perl; Shell Scripts; C/C++; HTML; Visual Basic; COBOL; MVS/ESA Hardware: IBM pSeries P595 P575 P570 P520 & P690 Regatta RS/6000; Sun Ultra Enterprise 2 E150 E450 E6000; IBM Netfinity; Sunfire 280r Networking: TCP/IP; ISDN; Ethernet; BIND/DNS; SMTP; SNMP; NTP; DHCP; POP3; LDAP Software: Apache/WebSphere Web Server; Netscape Enterprise Server/Iplanet Web Server; MS Office; Lotus Notes 7; SecureCRT; Cygwin; Putty; MqMon; TACACS; Veritas Cluster Server, CA-Unicenter, HP Quality Center 10 Storage: NetApp OM/PM, SMSAP, NMC; Hitachi SAN; Tivoli Storage Manager; Veritas NetBackup; Quantum ATL Security: Symantec ESM; Symantec Intruder Alert; Symantec Anti-Virus; COPS Monitoring: BMC Patrol; Informatica PowerCenter Workflow Monitor v.8.1.1; Documentum; Candle Manager OMEGAMON XE Workstation; Sitescope; REMEDY 6.03 Other: Strong oral and written communication skills; Multitasking; Willingness to work irregular schedules to accommodate global timezone Attribute: Natural Team Player; Encourager; Initiator; Collaborator; Coordinator

PROFESSIONAL EXPERIENCE GlaxoSmithKline, Research Triangle Park NC (April 2010 - Present) AIX Systems Administrator, TA · Hardware and OS installation and verification activities involving AIX 6.1 on IBM pSeries servers (p595, p550/570) in a NetApp SAN environment · Software installation and verification activities associated with BMC/Patrol, Remedy ESM, and other program products · Support activities associated with business critical, 24x7 support of an SAP-based system running within an HACMP AIX environment · UNIX (AIX) account administration · Documentation in the area of installation, support, and testing activities · Promotion to Technical Authority in June 2011, providing guidance and problem resolution for Production environment and Disaster Recovery systems testing, reviewal and approval of technical documentation for Change and Incident Management Revlon Incorporated, Oxford NC (February 2010 ­ April 2010) AIX Systems Administrator · Perform deployments (installation and configuration), monitoring, onsite and remote support, and maintenance on all internal production, test, and development systems (IBM P570, P520, AIX 5.3/6.1, NetApp, Oracle 10g) Fidelity Investments, Durham NC (October 2008 ­ September 2009) Systems Administrator · Work to bring new and existing Solaris, AIX, and Linux servers into compliance with new and established internal information security standards. Respond to requests from multiple security and audit organizations · Remediate site-wide ESM findings for 5000+ servers utilizing scripts and ESM data · Follow procedures and models to promote Business Units' awareness and cooperation for identification and resolution; extensive high-profile communication with Business Unit customers and contacts U.S. Department of Homeland Security, Springfield VA (July 2007 ­ October 2008) AIX Systems Administrator · Part of day/evening shift team responsible for monitoring, troubleshooting, & resolution of IBM AIX based U.S. Customs ACE environment (Automated Customs Environment) · Work with IBM P595 P575 P520 & P690 Regatta RS6000 servers connected to Hitachi storage area networks · Responsible for system maintenance window tasks encompassing NIMS data table maintenance, production, training & certification Websphere invasive recycle, endpoint status checks, stop/start SAP input queues, Websphere MQ dead letter

ANNE HAU

[email protected] http://www.anyhow.org (919) 926-8003 Cary NC 27513

queue processing · Interface with IBM personnel to diagnose & resolve hardware & software problems within the ACE environment · Perform systems monitoring, general operating systems & networking troubleshooting/diagnostics within the ACE environment to identify & locate specific problem issues for customer & peers · Use Veritas Netbackup software to control access to the storage area network & tape backups & restores · Granted FFBI (Full Field Background Investigation) Level 2-Security Clearance by U.S. Customs IBM Global Services, Raleigh NC (October 1999 ­ May 2007) Systems Administrator · Provide senior level support for 3875 servers in a heterogeneous server environment including Solaris, AIX, Windows, & Linux · Onsite & Remote Systems Administration for Fortune 500 companies including Financial, Government, Health/Medical, & Pharmaceutical sectors · Administer OS for Corporate Socks, Checkpoint & PIX Firewall Managers, DB & Web servers, TACACS, Application servers for Security & SAV, DNS/SMTP, & Tivoli Storage Managers · Work with database administrators on troubleshooting Oracle and IBM DB2 · Develop Disaster Recovery test plans & procedures · Infrastructure Focal Point for US Messaging Project utilizing VMWare · Granted MBI Security Clearance by IRS · Managed RTP AIX 5.3 upgrade saving 60% of original projected time · Security Tools Owner - Symantec ESM, ITA, SAV & internal tools · Security Focal for compliance with IBM ITCS104 security policy · Develop QMS documentation for internal processes & procedures · Mentor new team members Sears, Roebuck & Co, Hoffman Estates IL (May 1998 ­ October 1999) Solaris Systems Administrator · Enterprise Level System Administration for Production Server Farm · SOLAR Team for Sears PeopleSoft HRMS Implementation, one of the largest in the world · Responsible for Sun Enterprise 6000 production servers, working with IBM Global Services for Network & Hardware support, backups, scripting, Informix DB functions, & user support · Commencement of Disaster Recovery plan & documentation Blue Cross Blue Shield of Illinois, Chicago IL (October 1996 ­ May 1998) Systems Administrator/Senior Programmer Analyst · Managed Care Team with start-up project to install IBM RS/6000 R50 from scratch to replace old client/server system · Project involved user requirements, equip/upgrade 400+ client workstations to support TCP/IP & server connection, UNIX Shell-Scripts for migrating existing system software to new platform, & Disaster Recovery documentation

CERTIFICATION Solaris 7 Systems Administrator Part 1

EDUCATION B.S., Computer Science, Northern Illinois University, June 1990 B.S., Mathematics/Statistics, Northern Illinois University, December 1990

REFERENCES

http://www.linkedin.com/in/annehau

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