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Western and Central New York

Offices To Serve You

Amherst 100 International Drive Williamsville, NY 14221 716-633-9860 Batavia 8351 Lewiston Road Batavia, NY 14020 585-344-1910 Buffalo 2658 Delaware Avenue Buffalo, NY 14216 716-873-0111 Camillus 5103 West Genesee Street Camillus, NY 13031 315-487-2700 Ithaca 723 South Meadow Street Ithaca, NY 14850 607-273-6727 Niagara Falls Wegmans Plaza 1595 Military Road Niagara Falls, NY 14304 716-298-5651 Olean One Bluebird Square 175 North Union Street P.O. Box 387 Olean, NY 14760 716-372-3511 Orchard Park 3364 Southwestern Blvd. Orchard Park, NY 14127 716-675-4454 Penfield 2156 Penfield Road Penfield, NY 14526 585-377-8500

One Card Does It All.

New on ati Loc Cicero

Marketplace Mall 5663 East Circle Dr. Suite 300 Cicero, NY 13039 315-452-3282 Dewitt 3175 East Genesee Street Syracuse, NY 13224 315-446-3134 Dunkirk 3968 Vineyard Drive Dunkirk, NY 14048 716-366-3599 Greece 3160 West Ridge Rd. Rochester, NY 14626 585-227-9600

Automotive Travel Financial Services AAA.com

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Pittsford 3240 Monroe Ave. Pittsford, NY 14618 585-249-1390

Watertown Outer Washington Street 19482 U.S. Route 11 Watertown, NY 13601 315-788-5250

AAA.com

For members, there is NO FEE to purchase travel through AAA.com!

Rev. 4/06

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Privacy Notice

EMERGENCY ROAD SERVICE

Buffalo Metro: Rochester Metro: Syracuse Metro: All Other Areas: 716-633-8363 585-461-4100 315-451-2525 1-800-222-4357 (1-800-AAA-HELP)

MEMBER SERVICE CENTER

Buffalo Metro: Rochester Metro: Syracuse Metro: All Other Areas: 716-634-7900 585-461-4660 315-451-2000 1-800-836-2582

TRAVEL

Buffalo Metro: Rochester Metro: Syracuse Metro: All Other Areas: 716-633-3480 585-461-4660 315-451-1115 1-800-937-1222

Your Privacy is Important to Us: The foundation of a business is based on trust; AAA Western and Central New York (AAA WCNY) realizes that. To maintain that trust, AAAWCNY is committed to maintaining the privacy of its members' Nonpublic Personal Information ("NPI" or "Member Information"). AAAWCNY would like to take this opportunity to inform you of how we are committed to protecting your member information. Privacy Compliance: Recent federal legislation requires that all financial institutions provide customers with a statement outlining the policies and practices related to the sharing of NPI. At AAAWCNY, we have always been committed to protecting your privacy and are providing this notice to you to demonstrate our commitment to you. If you decide to terminate your relationship with AAAWCNY or your membership lapses, we will continue to abide by the practices described in this notice and any amendments to this notice. Why We Collect Information: AAAWCNY collects information about you in order to protect your membership from unauthorized access, to better understand your needs as a member, to improve and develop new products, provide services that may be of value and to inform you of special promotions, services and benefits. We also collect information necessary to administer your account and to process services associated with your membership. We maintain this information to provide the highest possible quality of service. Information We Collect: We collect member information about you on applications or other forms we receive from you, information about your transactions with us or others, information we receive from consumer reporting agencies, from other companies we work with, from companies providing marketing and demographic information and information obtained to protect against insurance fraud and identity theft. How We Keep Information Secure: Your member information is only available to authorized individuals responsible for providing AAAWCNY products and services. We maintain physical, electronic and procedural safeguards that comply with legal requirements to protect member information. Information We May Disclose: We may disclose the following kinds of NPI about you: · Information we receive from you on applications or other forms, such as your name and address; · Information about your transactions with us or others--such as your account balance, payment history, parties to transactions and credit card usage; and · Information we receive from a consumer reporting agency, from other companies we work with and from providers of marketing and demographic information, such as your purchasing preferences. Who We Disclose Information To: We may disclose member information about you to the following: · Financial institutions with whom we have joint marketing agreements or who provide marketing services on our behalf; and · Financial service providers, such as banks and insurance companies. Glossary "Affiliate" means any company that controls, is controlled by or is under common control with AAAWCNY. "Financial Institution" means any institution the business of which is engaged in financial activities as described in section 4(k) of the Bank Holding Company Act. "Nonpublic Personal Information" means personally identifiable financial information about an individual provided to a financial institution in order to obtain a financial product or service. "Nonaffiliated Third Party" means any person except an affiliate of a financial institution or a joint employee of a financial institution and a third party. Opt-out : If you prefer AAAWCNY not disclose your member information to nonaffiliated third parties (except as permitted or required by law) you may exercise your right to opt out of such disclosure by filling out the form below and mailing it to us. By opting out you will be precluded from receiving notice of special promotions offered through AAAWCNY which may benefit you. We may still include notices and information about other products and services when communicating with you about your account and related products and services. You will also still receive the AAA Going Places magazine six times per year. Opting out will not prevent you from receiving solicitations from other companies obtaining information about you from other sources.

TTY NUMBERS

Buffalo Area: Rochester Area: Syracuse Area: 716-634-3811 585-461-1876 315-451-5020

PRIVACY NOTICE OPT OUT

Please mail to: AAA Western and Central New York Attention: Privacy Post Office Box 9006 Williamsville, New York 14231-9006 Name: ____________________________________________ Membership #: ______________________________________ Address: __________________________________________ City: ______________________________________________ State: __________________ Zip Code: ________________ Signed: ____________________________________________

Dial 711 for New York State Relay Service

By 2030, one in five people will be age sixty-five or older. AAA's "Lifelong Safe Mobility" campaign is designed to help seniors stay mobile for as long as safely possible. The campaign focuses on senior-friendly road design, driver-screening tools, vehicle safety improvements and alternative transportation options. In addition, through its Driver Improvement Program, AAA offers practical advice and guidance for drivers of all ages, including those over age fifty-five. Regarding the environment, AAA believes the right to travel carries with it the responsibility to use natural resources wisely to help preserve and enhance the environment for the enjoyment of present and future generations. Decades ago, AAA was among the first organizations to encourage motorists to properly dispose of used motor oil, tires and batteries and to maintain ignition systems to reduce emissions and save fuel. Today, AAA supports high-profile public events like National Car Care Month and the AAA Great Battery Roundup® to help educate consumers on the importance of driving a well-maintained vehicle and how to properly dispose of used vehicle parts, such as batteries. AAA's past and present advocacy efforts are highlighted on AAA Exchange, a dedicated public affairs website (aaapublicaffairs.com).

Welcome to AAA Membership!

Dear Member, As a AAA member, you belong to one of the largest membership organizations in the world. AAA has served members since 1902, and our number-one priority continues to be high-quality, personal service. Today, there are more than 49 million members served at over 1,100 Travel Centers in the United States and Canada. AAA membership is an excellent value. Membership provides automotive and emergency services, complete travel planning, top quality financial services and Show Your Card & Save® discounts. AAA gives you protection, convenience and savings when you are driving, traveling far away or close to home. The AAA Member Benefit Guide is intended to help you take full advantage of your membership. Read it over, then keep it handy for easy reference any time you have a question about benefits. Thank you for the opportunity to serve you in the years ahead. AAA Western & Central New York

Driver Programs

AAA's Driver Improvement Program

A six-hour defensive driving course for all licensed drivers who wish to not only refresh their driving skills, but receive a 10 percent insurance discount on collision, liability and no-fault for the principal driver and reduce the total on their New York State driving record by up to four points.

5-Hour Pre-Licensing Course

The five-hour course provides new drivers basic information on "rules of the road," safe driving principles, defensive driving skills and other factors affecting drivers as they prepare to become licensed drivers.

AAA Driving Academy

To assist parents in the process of developing and teaching their new teen drivers, AAA Driving Academy offers interactive classroom instruction with behind-thewheel training and adult supervised practice. AAA Driving Academy provides new drivers with a new and exciting way to learn to drive safely, and can tailor a driver training package to suit your needs. Specal AAA member pricing is available. For a complete listing of dates, times, and locations of all available Driver Programs, visit us online at www.aaadriverprograms.com or call (800)836-2582.

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AAA Benefit Guide

Membership 1-4

Your Basic Membership, Adding Other Drivers In Your Household, Adding on the Benefits of Plus/RV or Premier/ RV, Trip Interruption Protection, Complimentary Rental Car, Hertz #1 Gold Club Membership, Lost Key Service, Membership Review

Anti-Theft Reward Your Club pays a $500 reward for civilian information leading to the arrest and conviction of anyone anywhere stealing a member's car. This protection discourages professional thieves from stealing a member's car. Hit-Run Reward The Club offers a $500 reward for civilian information leading to the arrest and conviction of hit-run drivers in cases where personal injury or death is involved. This is one more effort the Club makes to promote safety on streets and highways. AAA Going Places You'll receive six issues annually. This colorful, informative magazine covers automotive and travel-related subjects, member benefits and issues that could affect you as a motorist and traveler. aaa.com Most member services and benefits can now be obtained anytime at aaa.com. Browse cruise specials, renew your membership, get an online routing with the Internet TripTik®, make airline reservations and more... all from the convenience of home. Visit aaa.com today. Public Affairs and Travel Safety

Advocating Safety and Responsible Mobility

Automotive & Emergency Road Service 5-9

Approved Auto Repair Program, Eligible Vehicles, Emergency Services, Scope of Service, How to Obtain Emergency Road Service, Stay With Your Vehicle, Safety, Canceling Calls, When Services Do Not Apply, Unavoidable Delays, Alternate Service, Emergency Repair Check Acceptance, Excessive Use, Service Comments, Membership Refund Policy

Auto Travel

9-11

Maps and TripTik® Routings, Domestic TourBook® Guides, CampBook® Guides, Reservations

Travel Agency

11-14

AAA Travel Money, Special Member Benefits, Cruise the World with AAA, Passport Photos, Foreign Maps and Tour Guides, AAA Group Travel, Trip Cancellation Insurance, International/Inter-American Driving Permit

Financial

AAA/Visa®

14-15

Credit Card, Automatic Dues Renewal, Gift Cards, Vehicle Financing, Insurance Benefits, Member Deposit Program

Additional Benefits

Save®,

15-18

Show Your Card & Movie, Car Wash and Amusement Park Discounts, Travel Store, Bail Bonds, Anti-Theft Reward, Hit-Run Reward, AAA Going Places Magazine, aaa.com, Public Affairs and Travel Safety, Driver Programs

AAA represents the interests of motorists and travelers in transportation, safety, environmental and tourism issues at local, state and federal levels. As the "traveler's champion," AAA's public service efforts have long been aimed at improving safety for the motoring public. This is evident in the programs your Club sponsors: School Safety Patrol Program Community Traffic Safety Program Child Car Seat Clinics School's Open - Drive Carefully Speakers Bureau Brochure and Video Library Additionally, AAA sponsors programs that encourage high school students to continue their education in automotive technology and travel & tourism related fields. The Ford/AAA Auto Skills Competition and the AAA Travel High School Challenge afford students the opportunity to win scholarships funds as well. The association also fights unfair taxes on travelers and continues to lead efforts to improve traffic safety. Moreover, AAA constantly lobbies to close loopholes in safety laws and has worked extensively to encourage vehicle manufacturers to improve their occupant protection systems.

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Privacy Notice

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asking members to present their AAA membership cards for substantial savings. Call our Member Service Center (see phone numbers on inside front cover) for a listing of participating businesses or visit us at aaa.com. Save money on everything from hotel reservations to car rentals, from eyeglasses to theme park admissions and on truck rentals. Look for the Show Your Card & Save® logo at participating businesses at home or on the road. New AAA Pharmacy Benefit Access benefit information and pharmacy locations by clicking aaa.com/prescriptions or calling 1-866-AAASAVE (1-866-222-7283). Movie, Car Wash and Amusement Park Discounts The Club sells discounted cinema passes to AMC, Regal, Dipson and more; Discounted car wash and car detailing tickets from Delta Sonic are available in Buffalo, Rochester and Syracuse metropolitan offices, as well as other local car washes. Local and nationwide amusement park tickets, such as Walt Disney World, Universal Orlando, and Busch Entertainment Group properties are available at a discount to members. Visit aaa.com or call the nearest Travel Center for prices and further information. Tickets can be ordered by phone or mail by using AAA/Visa®, MasterCard or Discover. A shipping and handling fee will be added to mail orders. Travel Store Located in each of our AAA Travel Centers, the Travel Stores offer designer luggage, kids luggage, travel essentials, travel games and more at special member pricing. For a wider selection of luggage and accessories, members can visit the e-travel store on aaa.com and receive specially discounted prices on merchandise shipped right to their door. $5,000 Bail Bond/ $1,000 Arrest Bond In the event of your arrest or detention anywhere in the United States by reason of any violation of a motor vehicle law, except violation of national or state prohibition or narcotic acts, your membership will provide a bail bond in any amount not exceeding $1,000. To get bail, call the nearest AAA Club. In most jurisdictions, where the amount of bail is $500 or less, your membership card will be accepted in lieu of an executed bond. Your Club will redeem your card by paying the set bail and will expect remittance of the bail amount before returning the card to you. This benefit is not available under the following circumstances: violations involving driving while under the influence of intoxicating liquors, drugs or narcotics; failure to appear for violations; driving on a suspended/revoked driver's license; hit and run; failure to present evidence of insurance; illegal use or falsification of license or registration; engaging in a felony; attempting to elude/eluding police; or while driving a vehicle used for commercial purposes.

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Your AAA membership not only provides peace of mind in the event of a breakdown but also serves as your special passport to valuable benefits, services and discounts. Read on to find out why more than 49 million members nationwide know that "It Pays to Belong."

Membership

Your Basic Membership AAA provides coverage for the stranded member, not the vehicle. This means that, as a member of AAA, you're covered in any eligible vehicle (see page 5 for more details)--whether or not it's the one you own. You don't even have to be the driver; you can simply be the passenger in someone else's car. You should carry your card with you at all times. The first person in a household who joins the Club is referred to as the Primary Member. Other members in your household are not eligible to use your card, but they can be added to your membership at a discounted Associate Member rate. A separate membership card will be issued for each person. Associate Members must carry the same coverage, either Basic, Plus/RV or Premier/RV, as the Primary Member. Here are just a few of the benefits that all AAA members receive: Travel Agency Services 24-Hour Emergency Road Service Free maps/domestic TourBook® guides Fee-Free AAA/Visa® Travelers Cheques Discounted movie tickets and car wash tickets Discounts through the Show Your Card & Save® program Driver programs for teens and adults Personalized travel planning

For your convenience, we also provide a full-service travel agency.

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Adding Extended Benefits Members are eligible to upgrade to AAA Plus/RV and/or AAA Premier/RV offering enhanced benefits. See charts below for a comparison (details follow). Your membership can be upgraded online at aaa.com

AAA Basic Benefits

Battery Service - An attempt will be made to start your vehicle; if unable, towing is provided. Tire Service - Vehicle's inflated spare will be installed; dual wheels excluded. Fuel Delivery - Delivery of sufficient fuel (at pump prices) to reach the nearest facility. Locksmith Service - Coverage or reimbursement of locksmith services up to $50 to gain entry or replace broken or missing keys. Extrication/Winching - One service vehicle and driver will extricate your vehicle when it can be safely reached from a normally traveled road or established thoroughfare. Towing - Free tow back to AAA facility that comes to your rescue or up to 5 miles elsewhere. Trip Interruption - None.

Vehicle Financing Your AAA Club offers you the perfect "Auto Buying Solution." AAA offers members the "Ultimate Auto Superstore," providing you with access to new and used dealer inventories and a preferred dealer network; "Financing that Works for You," offering multiple lenders with preferred percentage rates for either financing your new or used vehicle or refinancing your current vehicle; and "The Elimination of Costly Repairs" by providing multiple Extended Warranty options, for vehicles up to nine years old with less than 100,000 miles. Call for your "Auto Buying Solution" today at 1-800-257-1AAA or visit aaa.com. Insurance Benefits AAA Western and Central New York has partnered with Liberty Mutual Insurance Company so that AAA members can now save on auto and homeowners insurance. AAA members will enjoy a 5 percent premium discount. Liberty Mutual Insurance Company is one of the largest insurance carriers in the nation offering personalline products--such as personal auto, homeowners, renters, condos and secondary homes; scheduled personal property (i.e. rings, valuables, antiques, etc.); fire coverage for owner property not lived in; boats, yachts and recreational vehicle coverages; and personal excess liability (umbrella liability coverage). To receive a free, over-the-phone quote, call 1-800-867-1524. Member Deposit Program Members now have the opportunity to open Certificate of Deposit, IRA, Money Market and checking accounts through MBNA bank. MBNA's bank program offers members competitive "AAA member-only rates" on their deposits with low minimum balance requirements, convenience and superior customer service. To open an account or to get more information, call 1-800-526-7120 and mention priority code JA05V or visit aaa.com.

AAA Plus/RV includes all of the above plus...

AAA Plus/RV Benefits

Tire Service - Same as Basic Membership; dual-wheeled recreational vehicles will be serviced. Fuel Delivery - Delivery of sufficient fuel (at no charge) to reach the nearest facility. Locksmith Service - Coverage or reimbursement of locksmith services up to $100 to gain entry, replace broken or missing keys or make the vehicle operable. Extrication/Winching - Second service vehicle and driver for one hour. Towing - Up to 100 miles anywhere. Trip Interruption - Protection up to $350.(See details on page 3)

AAA Premier/RV includes all of the above plus...

AAA Premier/RV Benefits

Towing - Up to 200 miles towing on one of four allowable service calls per year. 100 miles of towing still applies on the remaining three allowable calls per year. Complimentary Rental Car - Standard-class rental available for one day at no charge if member's vehicle is towed in the Western & Central NY area on one of the four allowable service calls per year and transportation is needed (see details on pg 3). Trip Interruption - Protection up to $1000 (see details on pg 3). Same rules and regulations apply to both AAA Plus/RV and AAA Premier/RV Trip Interruption. Free Hertz #1 Club Gold Membership - One year membership offering enhanced service at 42 major airports in 22 countries. (See details on page 4. Concierge Travel Services - Exclusive toll-free number for services such as: enroute travel directions, sporting/theater/dinner tickets and reservations, free international maps and guidebooks, golf tee times and reservations, and more... Used Car History Info - Receive up to two free vehicle history "Car Fax" reports annually. Accident Assist - help contacting family members, locating accommodations/restaurants out of town following an accident or breakdown. Discounts - Periodic discounts available in our AAA Travel Store, AAA Driving Academy and classes, extended automobile warranties, special travel packages, and more... Mechanical Questions - ASE-certified personnel available to answer questions on performance, diagnosis of problems and to verify or estimate repairs.

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Additional Benefits

Show Your Card & Save® Members save 10 to 50 percent through exclusive discounts and offers to AAA, CAA and European members. Locally, nationally and European participating businesses in the travel, entertainment and service industries are

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International and Inter-American Driving Permit AAA is one of only two authorized sources in the United States for International and Inter-American Driving Permits (IDPs). These are internationally accepted documents that quickly identify you to foreign officials and expedite all matters pertaining to driving while you are overseas. They also serve as an additional form of identification. Available at all AAA Travel Centers. Member cost: $10. Two passport photos are needed, which are available at all AAA Travel Centers. Must be 18 years or older and have a valid U.S. driver's license to be eligible.

The extended coverages of AAA Plus/RV and AAA Premier/RV also include motorcycles, motorhomes, and pickup trucks with a camper and travel trailers - in addition to private passenger cars.

See the chart on the previous page for additional comparisons. Note: AAA Plus/RV benefits begin ten days after receipt of Plus dues. AAA Plus/RV and AAA Premier/RV service will not be rendered for pre-existing problems.

Trip Interruption Protection - up to $350 In the event an auto trip* is delayed or canceled due to mechanical disablement, a collision causing disablement or theft of your eligible vehicle, AAA Plus/RV provides reimbursement up to $350 for food and lodging OR a car rental (AAA Premier/RV allows for reimbursement allowance of up to $1000). At the member's option, a rental car can be secured to continue the trip or return home OR seek temporary lodging and food while waiting for repairs (NOT BOTH). All coverages cease upon returning home. Coverage for food and lodging ceases when vehicle is repaired. Members must provide dated itemized receipts and proof of disablement for reimbursement consideration. (Miscellaneous expenses, such as telephone charges and car rental insurance options, are not covered.) Note: AAAPlus/RV benefits begin ten days after receipt of Plus dues.

*Definition of Trip: Travel beyond 50 miles from permanent residence with a qualified disablement involving an overnight delay.

Financial

AAA/Visa® Credit Card The low-interest, no-annual-fee, AAA/Visa® provides $1 million travel accident insurance, full collision damage coverage on car rentals, emergency travel assistance, plus special AAA benefits you won't get with other credit cards: up to a 5 percent rebate on gasoline purchases made at any automated fuel dispenser (pay-at-the-pump) worldwide, no liability on a lost or stolen card, no cash advance fee when you charge fee-free Visa® Travelers Cheques at AAA Travel Centers and more. Apply today or access your account online at aaa.com. Automatic Dues Renewal Authorize your AAA dues to be charged each year to your AAA/Visa® or another credit card (Visa®, MasterCard or Discover) to prevent any lapse in your AAA membership coverage. Gift Cards AAA Gift Cards are available for instant issue at AAA Travel Centers. It's the perfect gift for that "hard to buy" person on your list. They can be loaded with any amount from $10 to $2,999.99 and can be used just like a credit card at over 14 million Visa® merchants world-wide and are a safe and secure way to complete online Internet shopping. For your convenience, you may also purchase these items online at aaa.com or by calling 1-866-3393378 for delivery to your door.

Complimentary Rental Car AAA Premier/RV provides a rental car for one day in the event of a breakdown within the Western & Central New York area in which transportation is needed. AAA Premier/RV members will be required to contact AAA WCNY in the event of a roadside service issue. Upon determination that a vehicle tow is required, AAA WCNY will contact Enterprise and must provide a Corporate Class ID at the time of reservation for the rental to qualify for the terms of this agreement.

Liability Protection:

Premier Members will be required to protect themselves, Enterprise and AAA WCNY from liability exposure by one of the following methods: Option A: Liability will be carried by, and maintained at the individual's own expense on their personal auto policy. Option B: Members may choose to purchase Supplemental Liability Protection, which will provide up to $1,000,000 of coverage from Enterprise at a cost of $10.95 per day.*

Collision/Comprehensive Protection:

Option A: Members may choose to purchase Damage Waiver at a cost of $8.99 per day for a vehicle with MSRP up to $30.000 and $11.99/day for any vehicle with an MSRP over $30,000* This contract offers, for an additional charge, optional vehicle protection to cover your financial responsibility for damage or loss to the rental vehicle. The purchase of optional vehicle protection is optional and mat be declined. Option B: Liability coverage will be carried by and maintained at the individual's own expense on their personal auto policy. Option C: In the event that the rental term exceeds one day (portion covered by AAA Premier Program) the member will be responsible for the cost of the rental for any time period beyond the first day. If a credit card is used to facilitate payment, some credit cards provide collision/comprehensive coverage, but are subject to all the terms and conditions of the issuing bank and the rental agreement signed into. Should the member choose this option and credit card coverage does not apply, all damages will be the sole responsibility of the member. 3

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Vehicles under these terms will be available at any Enterprise location in Western or Central New York during regular business hours. After business hours, reservations may be made in order to acquire a vehicle immediately at the open of business the next day. Members may pick up the vehicle at the rental office or may take advantage of the Enterprise free pick-up service. This offer is available to renters/members ages 25 and up with a valid credit card in their name. Those under age 25 are subject to surcharges payable to Enterprise. Arrangements can also be made directly with Enterprise for renters who do not possess a credit card in their name. AAA Premier will cover the cost of a mid-size vehicle for a period of one 24 hour day. Members may upgrade the vehicle taken at their own expense. Rates include unlimited miles in New York State. Travel outside New York State will be restricted to 250 miles/day and overmiles will be charged at 25 cents per mile.

Cruise the World with AAA We have preferred partnerships with most cruise lines. With AAA Travel you can arrange cruises through the Inside Passage to Alaska, through the Panama Canal, on the Rhine and the Danube, in the Caribbean, the North Cape or the Mediterranean--even a 90-day aroundthe-world extravaganza. The possibilities are nearly endless. So, too, are the savings on selected sailings. Visit aaa.com or call a AAA Travel Consultant for information. Digital Passport Photo Services This service is available at all AAA Travel Centers. There is a discounted member cost for two color photographs. These photos may also be used for your International Driving Permits. Foreign Maps and Tour Guides Informative AAA foreign tour guides and maps make your travel abroad more enjoyable. There are free AAA guides for the Bahamas, the Caribbean, Mexico and Central America. European maps are also free for AAA members. Europe TravelBook® and City guides are offered to members at reduced rates. AAA Group Travel Our AAA Group Travel Department designs tours and cruises with you in mind. The staff's experience and skill takes the confusion out of traveling and provides the ease and savings found in the shared travel experience. From holiday shopping in Hong Kong to the majestic canyonlands of the West or show tours in Toronto and New York, we have a trip to suit even the most discerning traveler. Call for a complete list of this year's custom departures or visit us at aaa.com. If you are thinking of travel for a family reunion, or with your friends and neighbors, let the AAA Travel experts handle all the travel planning for your group. Trip Cancellation Insurance Travel at ease anywhere in the world with low-cost trip cancellation and baggage insurance. Call AAA Travel and ask to speak with a AAA Travel Consultant or visit aaa.com for more information.

Hertz #1 Club Gold Membership Premier members will receive the convenience provided by Hertz #1 Club Gold of never repeating information and preferences at time of reservation and by-passing the rental counter. Renter's name and pre-assigned car space appears on the #1 Club Gold board to direct renter to their vehicle. Renters simply show their drivers license at the exit gate. A link will be provided on AAA.com directing Premier members to a fee-waived enrollment page. When Premier members who are currently #1 Club Gold members receive notice that their membership is about to expire, they should call Hertz at 800-CAR-GOLD and advise that they are a AAA Premier member entitled to fee-waived membership. Hertz will verify and authorize the fee waiver. Premier members renting four times from Hertz during the year will continue to enjoy the service at no charge. If that level of usage is not reached, members will revert to a 50% discounted enrollment fee. Standard #1 Club Gold membership fee for non-AAA members is $50, Basic and Plus members may join on AAA.com at a 50% discount for $25. Lost Key Service AAA provides special tag identification for your keys. If you lose your keys, all the finder has to do is drop them in any mailbox for return to AAA. We will return your keys to you. Membership Review AAA Western and Central New York is a not-for-profit organization. Annual membership dues fund the member services. It is the responsibility of the organization to monitor individual member expenses in order to maintain reasonable membership dues for all members. During this annual monitoring, all memberships that have service expenses significantly exceeding generated revenue will be reduced to the Basic level of membership the next membership year.

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When you make your reservations through the AAA Travel Agency, you also receive these important benefits: Fee-Free Visa® Travelers Cheques in both U.S. and foreign currencies.

Automotive & Emergency Road Service

Approved Auto Repair AAA members in Western and Central New York benefit from a program that helps you with a serious consumer problem: finding a reliable auto repair facility. The program, Approved Auto Repair (AAR), is designed to identify auto repair facilities that meet AAA's high standards. Auto repair facilities seeking certification as an Approved Auto Repair location go through a rigorous inspection procedure before reaching final approval. The approved repair facility signs a contract with AAA that binds it to maintaining the high standards it has met. A facility which earns the AAA approval can display the AAR logo sign, signifying it has met the stringent program standards. The contract between the facility and AAA provides that when you identify yourself as a AAA member, the facility must offer a written estimate which cannot be exceeded without the member's authorization; provide a limited warranty on repairs performed for a period of 12 months or 12,000 miles, whichever comes first under normal operating conditions; and make available, upon request, replaced parts--not including parts to be returned to the manufacturer under warranty or exchange policy. But, more importantly, in the contract with AAA, the approved facility agrees to cooperate fully with AAA in the investigation and resolution of any dispute involving a AAA member. AAA's decision is binding on the repair facility. For a complete listing of AAR facilities, visit us at aaa.com or call our Member Service Center (see phone numbers on inside front cover). Emergency Road Service Emergency Road Service (ERS) is available 24 hours a day, 7 days a week and is designed to assist you in an emergency when the vehicle you are either driving or riding in becomes disabled. Service will not be provided for pre-existing problems. Your membership coverage applies to those emergency and towing services listed in this handbook. Eligible Vehicles - Basic Service Service applies to all properly licensed four-wheeled motor vehicles of the passenger, pleasure or recreational type (vans, campers and motor homes) regardless of license plate designation--if those services can be safely delivered. Dual-wheeled campers/motor homes are eligible for all services except towing, extrication/winching and tire service. Dual-wheeled unloaded pickup trucks are eligible for all services except tire service. Rented passenger vehicles and commercial vehicles are eligible for service, with the exception of limousines.

AAA Plus/RV and AAA Premier/RV members receive extended vehicle coverage for all services to include motorcycles, all motor homes, pickup trucks with campers and travel trailers.

Special Member Benefits AAA's exclusive relationship with preferred cruise, car and tour suppliers provide value-added features for AAA Travel Agency clients.

Cruise:

Carnival Cruise Lines Celebrity Cruises Cruise West Crystal Cruises Cunard Line Delta Queen Steamboat Co. Disney Cruise Line Holland America Line Princess Cruises Radisson Seven Seas Cruises Royal Caribbean International Windstar Cruises

Tauck World Discovery Trafalgar Tours Travel Bound Travel Impressions Universal Parks & Resort Vacations Walt Disney Travel Co.

Hotels:

Best Western Choice Hotels Days Inn Hampton Inns & Suites Tour Packages: Hyatt ATI La Quinta Inn Contiki Holidays Marriott DER, A Rail Europe Group Co. Starwood Hotels General Tours Car Rental: Grand Canyon Railways Hertz Insight Vacations Pleasant Holidays

AAA Travel Money Let AAA help you determine the right type of travel money for your next trip. Choose from fee-free AAA/Visa® Travelers Cheques, available in U.S. and foreign denominations; Visa® Prepaid Cash Passport Cards, which can be used to withdraw cash at any of the 785,000 Visa® ATMs worldwide in the currency of the country you are visiting; or foreign currency available in over 100 different currencies. For your convenience, AAA Travel Centers offer pre-packaged Tip Paks in select foreign currencies for last minute currency exchange. Be prepared for any payment situation by filling your travel wallet with one or more of these AAA Travel Money products, available at a AAA Travel Center. For your convenience, you may also purchase these items online at aaa.com or by calling 1-866-339-3378 for delivery to your door. The AAA/Visa® Travel Money card is accepted at your favorite restaurants and enables you to shop, take in a show, a tour, a museum or spa treatment. And you can use it to get cash in local currency. Consider it the card that takes you out and keeps your travel budget in line.

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Emergency Services The following emergency services will be provided to place your vehicle in a drivable condition. If these attempts are unsuccessful after a reasonable effort by the service provider, the towing service provision will apply. 5

Mechanical Adjustments

Minor/temporary adjustments will be made in an attempt to enable your vehicle to operate safely under its own power.

Battery Boost

A battery boost will be provided in an attempt to start your vehicle. All inclusive mobile battery testing and replacement service (at a member discounted rate) is also available to members in many areas. Please contact us for additional information.

Flat Tire

Your spare will be installed to replace a flat tire. For safety reasons, the rim should be free of rust and the tire inflated and serviceable. If the spare cannot be safely installed, the towing provision will apply.

Fuel Delivery

A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest service station. Specific brands or octane ratings cannot be promised. You will be charged the current pump price for the fuel.

AAA Plus/RV and AAA Premier/RV provide, at no additional cost, a sufficient amount of fuel to enable you to reach the nearest service station.

Lockout Service

Reservations We can make confirmed reservations for you at hotels, motels and vacation resorts. Accommodations and restaurants rated in AAA TourBook® guides are rigorously inspected at least once a year and meet AAA's exacting standards for quality. Some of the TourBook® guides' establishments have agreed to offer special AAA member-only rates. If you choose to make your own reservations, look for special members-only phone numbers for our Show Your Card & Save® lodging partners (see our list of hotel partners on page 12) to receive the lowest guaranteed rates for AAA members. If you choose to make your own reservations, you must identify yourself as a AAA member and specifically request the AAA rate when making reservations. Please refer to the AAA TourBook® guides that cover your travel routes and destinations for more information on available discounts. For the best value, always check with your AAA Travel Consultant for exclusive AAA member hotel packages. Frequently, we find the best discounts and value-added deals that just cannot be found elsewhere.

If your keys are locked inside the vehicle, service will be sent to gain entrance. If the key that operates or provides access to the passenger compartment of the vehicle is lost or broken or the service provider cannot gain entrance to your vehicle, locksmith service up to $50 or reimbursement for commercial locksmith service up to $50 will be provided. In cases where the vehicle cannot be made operable, towing services will be provided in accordance with the towing provision.

AAA Plus/RV and AAA Premier/RV provide added coverage or reimbursement up to $100 in parts and labor for locksmith service if such service is required to unlock your vehicle or make it operable.

Extrication/Winching

Travel Agency

No other travel provider offers the range of services available through AAA Travel. AAA is the largest leisure travel organization in North America. AAA Travel Consultants can arrange every detail of your trip--whether you are traveling by plane, ship, rail or auto. They are ready to assist you in the selection of a vacation destination and will make a recommendation tailored to your individual interests and budget. AAA members qualify for the best rates and benefits and receive select travel discounts and special exclusive benefits on air, cruise, tour and car rental products from AAA's preferred travel partners. To learn more, visit us at aaa.com, visit your local AAA Travel Center or call us. Our Travel Service Center is open Monday through Friday from 8:30 a.m. to 8 p.m. and Saturday from 9 a.m. to 5 p.m.

Your vehicle will be extricated/winched when it can be safely reached from a normally traveled or established thoroughfare. If special equipment, more than one truck or more than one person is required, the associated costs may be at your expense.

AAA Plus/RV and AAA Premier/RV provide coverage to include the delivery of services by a second truck and operator for one hour at the scene.

Towing Services

When your vehicle cannot be safely driven after attempting any of the listed emergency services, your vehicle will be towed to the ERS facility rendering the service or a maximum of 5 miles in any direction from the point of disablement at no charge. In instances when

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routings in person (see back cover for our Travel Center listing), on aaa.com or by phoning the Member Service Center. Please refer to telephone numbers on inside front cover.

Maps & TripTik® Routings At your request, AAA will prepare personalized routings, which can include our famous TripTik® routings. This series of individualized strip maps is assembled in an easily managed booklet with each leg of your journey on a separate page. Let us know whether you'd like the quickest, most direct route or a more scenic trip designed around key points of interest. In addition to the best route, mileage listings and driving times, the TripTik® routing shows you detailed sections of cities along your route, lists points of interest on the way and outlines potential construction delays. In addition to TripTik® routings, we stock many regional, state and city maps. If you need information on short notice, visit aaa.com for an Internet TripTik®. Fully integrated with all of AAA's lodging, dining and attraction information, the Internet TripTik® was the Wall Street Journal's choice for best routing application on the Internet. You may also stop in at any of our Travel Centers. The information you need will be prepared by an Auto Travel Counselor while you wait. Please allow a minimum of forty-five minutes for this service. During peak travel seasons, the wait for TripTik® routings can be longer. Please allow two weeks' notice for material you wish to have mailed to you and seven days' notice for preordered information you plan to pick up at one of our conveniently located Travel Centers listed on the back cover. Domestic TourBook® Guides AAA's TourBook® guides are your reference to the cities, states and provinces you plan to visit. They include descriptions of points of interest, geography, climate, transportation, local laws, maps, restaurants and lodging. You'll also find exclusive AAA member discounts offered by area accommodations and attractions. TourBook® guide listings can also be found on aaa.com. CampBook® Guides AAA also offers members free CampBook® guides. These list recommended campsites and their available services.

your vehicle becomes disabled while towing a light-duty trailer, service will be provided for the trailer (excludes fifthwheel trailers). You will be required to pay for trailer towing. Flatbed service may require an additional fee if it is requested but not required. Towing is limited to one tow per breakdown.

AAA Plus/RV provides up to 100 miles of free towing in any direction from the point of disablement to the destination of your choice. AAA Premier/RV provides up to 200 miles of towing on one of your four allowable service calls, and up to 100 miles of towing on the three remaining allowable calls.

Scope of Service Under your membership, Emergency Road Service will be provided without charge from the nearest available AAA contract facility. Your service call will include a trip to the disabled vehicle, where the service operator will attempt to make your vehicle operable. We select ERS facilities for their ability to handle service calls, but we cannot guarantee that these facilities will always have the parts and equipment to make repairs. When your vehicle cannot be made operable upon providing the services listed in this handbook, we will assist you in finding the nearest open place of repair. If a repair facility cannot be located, we will assist you in obtaining lodging or alternative transportation. Charges for service that exceed the benefits listed will be at prevailing hourly or mileage rate of the region where service is provided. In most areas, Emergency Road Service facilities are independent businesses and are not employees of AAA or its affiliates. Responsibility for loss, damage or unsatisfactory workmanship remains with the ERS facility providing the service. The Club will assist by mediating unresolved issues. How to Obtain Emergency Road Service In the greater Buffalo metropolitan area, including all of Erie County, call 716-633-8363; in the greater Rochester metropolitan area, call 585-461-4100; in the metropolitan Syracuse area, call 315-451-2525; in all other areas or from pay-phones, call toll free at 1-800-222-4357 (1-800-AAAHELP) or visit aaa.com to place your request. For those members who have a hearing impairment and use a TTY device or relay service, please refer to the telephone numbers on the inside front cover of this handbook. Some cellular phone users may dial *AAA or *AAA1 for a free call (check with your carrier). Service will be provided to any member driving or riding in an eligible vehicle when it becomes disabled. When you place your call, please give all information asked for by the operator. Be prepared to give your name, address, membership number, vehicle description, location of vehicle and probable trouble. This information is required for us to properly service you. If you have a physical disability that requires special transportation or needs please let us know at the time of call placement. When the service provider arrives, show him your valid membership card.

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Stay With Your Vehicle You should remain at or near your car to receive service. Unattended vehicles cannot be put in running order, since they may be stolen or need additional starting if the engine is turned off. Of course, exceptions will be made in extenuating circumstances. Safety If you do not feel safe, let our call receiver know. We will notify the proper authorities and expedite your service. Canceling Calls If your car starts or you remedy your problem before the serviceman arrives, please call to cancel your request so service can be expedited for others and to assure the call won't count against your usage. When Services Do Not Apply Emergency Road Service will not be rendered to any vehicle when towing is requested other than for mechanical breakdown or accidents. Unavoidable Delays Because of our geographic location, calls for service can number well over 3,000 per day on especially severe winter days, with every piece of equipment in use around the clock. In these circumstances, long delays cannot be avoided. We appreciate your patience and assure you that you will receive service as quickly as possible. Alternate Service If you have followed the procedure outlined to obtain ERS and AAA service is not available or AAA contractor access is restricted (toll roads, limited-access highways), the Club will provide reimbursement for covered services at the prevailing commercial rate for the region. Reimbursement on restricted access roads may be limited to the cost of towing the vehicle to the nearest exit or responding garage at the member's discretion. If AAA service was available but not requested, reimbursement may be limited to the amount the Club would normally have paid for the covered service. AAA Plus/RV and AAA Premier/RV provide reimbursement at prevailing commercial rates for covered AAA Plus/RV and AAA Premier/RV benefits if service is requested but is not available. You must submit the original receipt within sixty days of service for consideration. The Club may adjust or deny reimbursement for service provided by individuals or companies not normally engaged in providing ERS. For lockout reimbursement, see information under Lockout Service on page 6.

Emergency Repair Check Acceptance Your personal check for up to $250 will be accepted by any independent contract facility providing emergency road services or repairs for AAA members. A valid membership card and identification must be presented at the time of payment. The name on the check must match the member name. ERS Call Allowance In an effort to increase the quality of AAA Emergency Road Service and decrease delays, each member will be entitled to a maximum of four free service calls per year. After the four free calls, there will be a surcharge of $15 plus tax for light service and $25 plus tax for tows, payable at the time of service. AAA Plus/RV and AAA Premier/RV benefits cease after the fourth service call. Service Comments It is our goal to make your AAA membership invaluable. All AAA Clubs maintain the highest quality Emergency Road Service available throughout the continental United States, Alaska, Hawaii and Canada. Certain benefits may vary from Club to Club. Please help us to maintain these high standards of ERS. Any comments you may have will enable us to continually improve our services. We welcome any comments you have regarding our products or services. Please address them to: AAA Western and Central New York, Member Relations Department, 100 International Drive, Williamsville, NY 14221 Membership Refund Policy Members will receive a refund if the membership is canceled within thirty days of the renewal date or join date. Entrance fees will not be refunded. If road service or travel discounts are used within thirty days, the cost of service will be deducted from the refund.

Auto Travel

AAA's Travel Counselors are ready to serve you. They'll save you time and money by highlighting the best route to your destination and, whenever possible, steering you around delays. They also can make hotel, motel and car rental reservations for you in advance. Relax and enjoy your next auto trip with the peace of mind AAA provides. AAA's maps, TripTik® routings, CampBook® and TourBook® guides are an exclusive member-only benefit and are not for sale to the general public. Request your

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