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News Release

Media Contact: Lisa Holmes Stefanie Jones Public Relations, Inc. 303-748-5589 [email protected]

Alpine Access Expands Internationally; Will Hire More Than 600 Employees in Canada

Virtual contact center will support one of Canada's largest wireless and telephony service providers with home-based Canadian employees Denver, CO ­ March 29, 2011 ­ Alpine Access, the premier provider of virtual contact center solutions and services, today announced the company has opened a new Canadian subsidiary based in Calgary, Canada and will immediately begin hiring efforts to employ over 600 customer care professionals across Canada. The company's international expansion is the result of the accelerated adoption of the at-home call center model, as well as the decision by a major Canadian communications provider to partner with Alpine Access to support its wireless operations. While Canadian companies have been interested in Alpine Access' at-home call center solutions for several years, the decision to establish an office in Canada was cemented by the recent signing of a multi-year contract with Canada's largest provider of wireless voice and data communications services. The agreement allows the telephony service provider to enjoy the financial and operational benefits of Alpine Access' at-home capabilities, while providing an exceptional customer service experience to its subscribers through a highly-skilled Canadian workforce. "Demand for the at-home call center model has led Alpine Access to triple its geographic footprint in the US and is now driving the company's logical expansion into Canada," said Christopher M. Carrington, President and CEO of Alpine Access. "Experience has shown that a strong cultural affinity is essential for providing high quality service, which is why we feel privileged to be adding Canadian-based employees to our Alpine Access family. We have no doubt our new Canadian customer care professionals and corporate clients will immediately recognize the exceptional value that a virtual, flexible workforce delivers in terms of superior service, operational efficiencies and improved customer loyalty." Market research firm Datamonitor projects the virtual call center sector will grow more than 20% annually through 2012 ­ more than four times faster than the forecasted growth for the global outsourced call center industry. The rapid adoption of homeshoring is attributed, in part, to the model's unprecedented access to teams of talented agents with specific, hard-to-find qualifications. By eliminating geographical barriers, Alpine Access is able to locate and hire employees that best match specific client needs, resulting in higher first call resolution, improved customer satisfaction and stronger customer retention. To support its newest communications client, Alpine Access will be hiring over 600 work-at-home customer care professionals in the next two months. Ideal candidates are self-starters desiring homebased employment. Alpine Access customer care professionals have strong educational backgrounds, a work history that includes previous customer service related responsibilities and good online computer skills. To learn more about specific employment requirements or to apply for a home-based position, please visit the Alpine Access website at

About Alpine Access Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. Alpine Access has more than 4,500 employees and offers a full suite of services, including outsourcing, consulting, recruiting and training. Recently named the best contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access' clients include ten of the Fortune 100 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at or call 1-866-279-0585. ###


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Microsoft Word - Press Release_Canada Launch.docx