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ORGANISATIONAL BEHAVIOUR Stage I Theme: Human Resource Management 60 contact hours / 4 semester credits INTRODUCTION Organisational Behaviour will introduce the students to the nature of the organisations, their methods of working, the roles within them and the business environment in which they operate. It will provide students with an insight into the reality of the modern organisational world, the importance of the organisation in economic activity and the importance of analytical thinking to human behaviour in organisations. This module is presented in the context of the international organisational environment and aims to help the student understand and analyse the working of an organisation, and the processes that take place within it. AIMS - To provide students with an understanding of organisational structure and culture. - To present the business context within which Organisational Behaviour Operates LEARNING OUTCOMES On completion of the module successful students will be able to:· Recognise and discuss the primary motivating factors governing employee behaviour. · Examine the component tasks involved in management. · Distinguish between different organisational structures and management styles. SYLLABUS Foundations of Organisational Behaviour - Introduction - Approaches to Organisational Behaviour - Issues and research methods Development of Organisation - Historical development of organisation and management ­ Scientific Management, Human Relations, Contingency Systems. - The strategy, aims, objectives, values, policies of organisation/department and developments thereof as influenced by innovation, quality, value for money and human resources. Organisation Structure and Strategy. - Different structural configurations, factors influencing the choice of structure.

- Different activities/functions within the organisations and their interaction. - Strategy ­ Corporate, business and functional strategy. - Central co-ordination and planning - Commercial (including sole traders, partnerships, companies, public and private. - Non-commercial (including public sector organisations, public utilities, nondepartmental public bodies, clubs and societies, learned, social and recreational. Organisations and their Socio-cultural and political environment. - Direct and indirect variables and their impact on the organisational environment. - Demographic structure and product/labour markets. - Socio-economic groupings ­ income distribution, and spending patterns. - Influence of culture on organisational values, attitudes, behaviour and performance. - Corporate social responsibility - Stakeholders- primary and secondary relationships. Introduction to Management Behaviour - The role of management in relation to the organisation's human resources and the relationship of management style to organisational structure, strategy and culture. - The nature of general management and the changing nature of managerial work. - Role of the manager and managerial styles. - Delegation and decision making. Behavioural Processes - Work motivation/delgation/empowerment - Personality theories - Leadership theories - Communications - Group dynamics Behavioural Consequences - Informal organisations - Group dynamics - Conflict/Politics - Managing change TEACHING & LEARNING METHODS The module will be delivered by a means of formal and participative lectures covering fundamental concepts of the course material. Tutorials will be extensively used as a forum for case study analysis and discussion. Tutorials will also provide students with the chance to develop and practice key skills such as communication and analysis. Students

will be required to complete an analysis of an aspect of organisational behaviour practices in the International Hospitality Industry. They will be advised how to undertake the analysis and will be directed and supervised during the completion of their coursework. Regular feedback will also provide guidance and support. INTEGRATION & LINKAGE Many of the relationships that graduates from the programme might encounter in their professional lives will be influenced by the structure and culture of the organisation in which they work. The module is of enormous importance in the study of both organisations and their behaviour. ASSESSMENT Communication, analysis and problem solving will be tested through coursework which will account for 30% of the assessment marks and consist of an analysis of an aspect of organisational behaviour practices in the International Hospitality Industry. Knowledge and understanding of the material will be tested on module completion via an unseen written exam accounting for 70% of assessment marks. Exam - 70% Hypothetical / problem style questions ­ factual/conceptual knowledge base and appropriate terminology Analytical questions ­ evaluation and interpretation of information Sample questions ­ evaluation and analytical techniques Course Work - 30% Individual assignment - analysis of an aspect of organisational behaviour practices in the International Hospitality Industry READING LIST TITLE Essential Reading Management and Organisational Behaviour Organisational Behaviour Recommended Reading Principles of Organisational Behaviour (An Irish Text) Organisational Behaviour Organisational Behaviour & Analysis

AUTHOR Mullins, Laurie, J Buchanan, D & Huczynski, A Morley, Moore, Heraty, & Gunnigle Robbins, Stephen Rollinson, Broadfield, Edwards

PUBLISHER Pitman Publishing Prentice Hall Publishers Gill & McMillan Prentice-Hall Publishers Addison-Wesley

YEAR 2001 2000

1998 1998 1998

Companion Websites: http://www.prehall.co.uk http://www.ftmanagement.com http://www.pearsoneduc.com

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ORGANISATIONAL BEHAVIOUR

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