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5th ACI Asia-Pacific Human Resources Best Practice Seminar


12-14 January 2011 Kota Kinabalu, Malaysia



About ACI and ACI Asia-Pacific Region

Airports Council International (ACI) is the association of the world's airports, created in 1991 as a non-profit organization to foster cooperation among its member airports and with other partners in the world of aviation, including governmental, airline and aircraft manufacturing organizations. Through its cooperation, ACI makes a significant contribution providing the traveling public with an air transport system that is safe, secure, efficient and environmentally compatible. ACI will march into its 20th anniversary in 2011 and relocate its headquarters from Geneva to Montreal in order to foster an even closer collaboration with ICAO. ACI has 575 members operating 1633 airports in 179 countries and territories. ACI regular members represent over 95 percent of global airport traffic. There are five regional offices located at Africa Region, Asia-Pacific Region, Europe Region, Latin America/Caribbean Region, and North America Region. ACI Asia-Pacific, one of the five ACI regions, is based in Hong Kong and represents the interests of over 460 airports around the Asia-Pacific Region which spans the Middle East, former CIS States, the Indo-Pakistan subcontinent, Northeast and Southeast Asia, Oceania and the Pacific Islands.

About Malaysia Airports Holdings Berhad

The first airport company to be listed in Asia and the sixth in the world, Malaysia Airports Holdings Berhad (Malaysia Airports) manages and operates 39 airports in Malaysia of which 5 are international airports ­ including its flagship airport KL International Airport (KLIA) and 16 domestic and 18 Short Take-off and Landing Ports (STOL Ports). Malaysia Airports was incorporated as a public limited company in November 1999 and was thereafter listed on the Main Board of the Kuala Lumpur Stock Exchange. In expanding its overseas investments and services, Malaysia Airports is currently involved in the management and operation of Delhi Airport and Hyderabad International Airport in India, Sabiha Gokcen International Airport in Turkey and recently added MALE International Airport, Maldives under its belt. Malaysia Airports was awarded by the Enterprise Asia with the prestigious Community Engagement Award in the Asia Responsible Entrepreneurship Awards (AREA) 2009 Malaysia, in recognition of its commitment towards the betterment of the surrounding community which it operates in. Malaysia Airports also bagged two awards in the The StarBiz-ICR Malaysia Corporate Responsibility Awards 2009, for the Community and Environment categories. It was also the recipient of Airport Investment Company of the Year award in the 2010 Frost & Sullivan Asia Pacific Aerospace & Defense Award.


As the President of ACI Asia-Pacific and Managing Director of Malaysia Airports Holdings Berhad, I am delighted to invite all Human Resources (HR) Professionals from airports and business partners to join us at the 5th ACI Asia-Pacific HR Best Practice Seminar in Kota Kinabalu, Malaysia. This marks the 5th year that the HR seminar is being conducted and I am immensely pleased that Malaysia is being chosen as this year's meeting venue by the network members. The theme "Employer Branding for Airport Business" is indeed a forward looking topic for airport business. Today, competition for brain power is growing fierce in every industry. We are seeing the trend for stronger emphasis on employer branding expanding into every industry and corporate size as employers discover the importance of having the right talent for their overall business success. Today, employer branding has become an integral part of any successful business plan. More and more companies are using the blueprints of employer branding to create a desired appeal to current and future ideal talent. In the world where competition for talents is increasing, the airport business certainly needs to position ourselves as a desirable employer to attract and retain the right talents. A sense of purpose increases engagement. A successful employer branding involves all employees, starting with the leaders. It creates sense of responsibility for all employees. People who are able to find meaning and purpose in their work are healthier, happier and more productive as employees. I hope through the framework of regional cooperation, we will make our way to brand the airports as the preferred employers. Continuous exchange in the network of HR professionals is essential for promoting HR excellence in the region. The Asia Pacific Regional HR network was established to encourage regional cooperation and exchange and it has been growing with strong momentum since its establishment in 2006. Members' active participation in exchange creates important value for all members in the network. Each year, the HR Network meeting held alongside with the HR Seminar offers good opportunity for our airport HR people to meet face to face and discuss on potential HR projects and cooperation that can help to improve the HR management at the airports. I strongly advocate your airports' participation in the HR network for continuous exchanges and share of professional knowledge and expertise. I would like to thank ACI Asia-Pacific Office and my team at Malaysia Airports Holdings Berhad for their efforts in setting up this platform for the airport members to share views, experience and knowledge. I hope through this interactive forum organized by the regional office and Malaysia Airports Holdings Berhad, you will be inspired with new thoughts and bring home a new strategy plan for the development and deployment of the "Employer Branding" at your airports.

Best regards,

Tan Sri Bashir Ahmad Abdul Majid President, ACI Asia-Pacific Managing Director, Malaysia Airports Holdings Berhad, Malaysia



09:00 ­ 09:30

Welcome Remarks

· Dato' Masidi MANJUN, Minister, Tourism, Culture & Environment, Sabah, Malaysia · Tan Sri Bashir Ahmad ABDUL MAJID, CEO & Managing Director, Malaysia Airports Holdings Berhad (MAHB), and President, Airports Council International Asia-Pacific · Patti CHAU, Acting Regional Director, Airports Council International Asia-Pacific Coffee Break

09:30 ­ 10:00 10:00 ­ 12:30

Employer Branding for Airport Business

Facilitated by: Anas ZUBEDY, Managing Director, Zubedy (Malaysia) Sdn Bhd. Case Sharing: · Ari KRISHNAN, Human Resources Director, American Express Malaysia · Justina TAN, Director, Human Resources, Changi Airport Group (Singapore) Pte Ltd. Lunch

12:30 ­ 13:30 13:30 ­ 15:00 15:00 ­ 15:30 15:30 ­ 17:00 19:00 ­ 21:00

Employer Branding for Airport Business

Break out session at outlying island Coffee Break

Employer Branding for Airport Business

Group presentation & round up Welcome Dinner (hosted by Sabah Tourism Board)


09:00 ­ 10:15 10:15 ­ 10:45 10:45 ­ 12:00

Corporate Social Responsibility

· Nik Anis NIK ZAKARIA, General Manager, Corporate Communication, Malaysia Airports Holdings Berhad (MAHB) · Peter WEE, Director, HR, Civil Aviation Authority Singapore Coffee Break

Best Practice Sharing and Updates on HR Management

Succession - Talent Management and Retention of Key Staff · Craig SHAW, General Manager, Human Resources, Queensland Airports Limited ICAO Initiative on Next Generation Aviation Professional (NGAP) · Kevin CARON, Global Training Manager, Airports Council International Attraction Strategies for a New Breed of Security Employee and Retention through Engagement · Darlene WINSTON, Manager People and Culture, SNP Security



12:00 ­ 13:30 13:30 ­ 14:30 Lunch

Panel Discussion ­ Updates on Implementation Plan of People Management

Moderator: Jill NEALON, Senior Vice President, HR & D, Dubai Airports, and Chairperson, ACI Asia-Pacific HR Network

14:30 ­ 15:00 15:00 ­ 16:30

Panelists: · Rosehaida AB RAHMAN, Senior General Manager HR, Malaysia Airports Holdings Berhad · Ali HUZAIM, General Manager, Human Resources Management, Maldives Airports Company Limited · Ho-Sang JANG, Director, HR Development Team, Korea Airports Corporation · Philippe LAURENT, Chief HR Officer, Cambodia International Airports · Hee Jeong LEE, Executive Director, HR Group Management, Incheon International Airport Corporation · Xiaomei LI, Vice President, Beijing Capital International Airport Co., Ltd. and General Manager, HR Department, Capital Airports Holding Company · Roy NAVIN, Head, Human Resources Business Support, Abu Dhabi Airports Company ­ ADAC · A.S.K. REDDY, Chief Human Resources Officer, Delhi International Airport (P) Ltd. · Syed SHERAZI, Senior Vice President HR, Qatar Airways · H. Endang A. SUMIARSA, Executive Vice President, Personnel & General Affairs, PT (Persero) Angkasa Pura II Coffee Break

ACI Asia-Pacific HR Network Meeting

Chaired by: Jill NEALON, Senior Vice President, HR & D, Dubai Airports, and Chairperson, ACI Asia-Pacific HR Network

Airport HR Expert Platform ­ HR Net Europe · Theresa FLEIDL, Vice President, Professional Training Policy, Compensation and Benefits, HR-Marketing, Munich Airport and Chairperson, Airport HR-Net Europe

16:30 ­ 16:45 16:45 ­ 17:30 19:30 ­ 21:00

Closing Remarks ACI Asia-Pacific HR Committee and Training Committee Meeting

Gala Dinner (hosted by MAHB)


07:00 ­ 14:00 Excursion and Team Building at Mount Kinabalu


Tan Sri Bashir Ahmad ABDUL MAJID

Managing Director Malaysia Airports Holdings Berhad (MAHB), and President, Airports Council International Asia-Pacific Kuala Lumpur, Malaysia

Management Succession Planning ­ identify successors for global and local Management Team based on capability, competencies, learning ability and career motives, linking the gap to developmental programs. Functional Competencies ­ develop and embed the competencies into the Performance Management System to support `Push for Performance'. Drive Sustainable Development for the global group ­ a Corporate Service Responsibility project on `giving back' to the community. However, it was her strength as a change agent that has landed her a position with Malaysia Airports Holdings Berhad as the Senior General Manager ­ Human Resource in November 2008. Her aim in life as an HR practitioner is to convert every individual as TALENT, whether you are an employee, owns your own business, or a stay home mom or a child in pre-school. She believes talents are everywhere and can be developed and nurtured.

Theresa FLEIDL

Vice President, Professional Training Policy and HR-Marketing Munich Airport, and Chairperson Airport HR-Net Europe Munich, Germany

Tan Sri Bashir Ahmad is the Managing Director of Malaysia Airports. Prior to his present employment, he has held various senior positions in Malaysian Airline System Berhad ("MAS") throughout a period of 29 years, which include Director of Corporate Planning, Commercial Director, Senior VicePresident Commercial and Executive VicePresident Airline. He was also appointed as the Aviation Advisor to the Ministry of Transport. Tan Sri Bashir currently sits on the board of GMR Hyderabad International Airport Private Limited and Delhi International Airport (P) Limited. Tan Sri Bashir, in his course of work has been a member of Industry Affairs Committee of IATA, Committee member of Association of Asia Pacific Airlines (AAPA) and also sits in the board of Asia Pacific's Airport Council International (ACI) board and World Governing Board of ACI. He is currently the President of ACI Asia-Pacific. Tan Sri Bashir was awarded the Centre of Asia Pacific Aviation (CAPA) Legend's Award in 2008 for his strategic leadership, innovation and influence in the aviation industry. Tan Sri Bashir also received the Leadership in the Logistic Sector-Airport Management award in the International Business Review Award 2009.

Theresa Fleidl holds the position Vice President Professional Training Policy and Human Resources-Marketing within the Flughafen München GmbH (Munich Airport). Her current assignment basically contains the Professional Training and the Human Resources-Marketing. The latter includes in particular national and international HR and educational projects. It also deals with issues on employer branding (employer attractiveness) and social media. Since October 2010 the Personnel and Senior Development has also been in her area of responsibility. Theresa Fleidl had been Vice Chairperson of the ACI Europe HR Committee until 2001, before she became Chairperson of its successor expert group "Airport HR-Net Europe", a network of HR-representatives from more than 20 European Airports. Moreover, she has been nominated as member of numerous national and international committees dealing with HR and educational issues. Furthermore, Theresa Fleidl has initiated various innovative HR projects on international level, such as the "Airport HR-Expert Platform" (, a webbased knowledge platform for HR-experts of the aviation branch or "EncourAGE", a European project dealing with the impacts of the demographic change. She holds a training position as a lecturer at the University of Applied Sciences in Landshut/Germany and is also a speaker for different issues at national and international conferences. She recently developed the study course "Bachelor Aviation Management" at the University of Applied Sciences in Frankfurt and is currently focusing on developing a Master Programme. For 2011 Theresa Fleidl also planned to implement several new projects at Munich Airport, such as "Leadership Excellence" for the Senior Management.


Global Training Manager Airports Council International Montreal, Canada

Kevin, a Montreal native joined ACI-World in March 2 0 1 0 a s G l o b a l Tr a i n i n g Manager. One of his key responsibilities is for the strategic direction of ACI's world-wide training programs. His aviation career began in 1995 with the Montreal Airports Authority (Aéroports de Montréal). In over 8 years with the airport authority, Kevin held various positions with increasing responsibilities. These included, Terminal Operations Agent in the Terminal Operations Division to a promotion in 1997 to Airside Vehicle Operator Permit (AVOP) under the Airport Security Directorate. In 2000 he was promoted to the role of Airport's Communications Officer in the Public Affairs Department where he managed relations with the surrounding community regarding noise abatement and internal relations with the airport's clients and partners. In 2003, Kevin was recruited by the International Air Transport Association (IATA) as Manager, Security Training. In 2004 he was promoted to Manager, Airport Training where he was led the expansion and delivery of IATA's worldwide airport management, safety and operations courses. During his time with IATA he was responsible for the delivery of some 580 courses. His university education is in geography from Concordia University. He also holds 2 certificates from McGill's Executive Institute in Strategic Planning and Product Management and 1 certificate from Concordia University's John Molson School of Business and ACI in Airport Executive Leadership.

Rosehaida (Rose) AB RAHMAN (ROSE)

Senior General Manager HR Malaysia Airports Holdings Berhad Kuala Lumpur, Malaysia

Rose has started her career as a generalist in Human Resource as soon as she graduated from the University. She has diversified knowledge in various areas of HR including strategic, Learning & Development, Compensation & Benefit, Talent Supply and Industrial Relations. She has achieved many successes in hercareer as the Head of HR in various industries. She has served in two major multinational manufacturing conglomerate, telecommunication, sales and services, property development and oil and gas companies. Among her achievements are: Strategic Organizational Capability ­ increasing the performance level of the human capital by identifying skills, knowledge and behaviors required in developing future oriented structure to achieve business objective. Process Improvement ­ drive process improvement projects to achieve cost savings and improve quality. Developed an incentive scheme to reward teams on savings achieved. Culture Development ­ successfully lead the culture change "GOOD TO GREAT" to meet company's 4-year plan to double sales.


General Manager, Human Resources Management Maldives Airports Co Ltd Rep. of Maldives

Ali Huzaim started his career in 1991 as a Secretary in Human Resource Development and International Relations Section of Maldives Airports Authority. Maldives Airports Authority was re-named as Maldives Airports Company Limited (MACL) in 1996. Currently he is the G e n e r a l M a n a g e r, H u m a n R e s o u r c e Management of MACL with HR experience and completing Bachelor of Arts (Hons) Business Management and Master of Business Administration (Human Resource Management).


Prior to his current role as General Manager, Huzaim was the Manager of Training and Professional Development Unit responsible for planning, budgeting and managing all training and development activities of MACL. With experience in HR, his areas of interest include Performance Management, Management Development, and Competency Development etc.

Philippe LAURENT

Xiaomei LI

Chief HR Officer Cambodia International Airports

Ho-sang JANG

Director, Human Resources Development Team Korea Airports Corporation Korea

Philippe Laurent is Chief Human Resources Officer and Secretary General at Société Concessionaire des Aéroports, the developer and operator of Cambodia's three international airports and a subsidiary of France's Group VINCI. The managerial positions he has previously held include Cost Control, Administration, Finance, Legal and Human Resources across various industries: Hospitality (Hotel and F&B), Construction, Telecommunications and in the French Ministry of Justice. During his 27 years experience, Philippe Laurent has lived and worked overseas and on different continents including the Middle East - Africa and Asia (Thailand, Malaysia, Hong-Kong, Philippines and Singapore). As head of the Human Resources Division, he considers as key components the capacity to relate with others and to be in close contacts, perfect knowledge of the labor law and the legal environment. About his job, Philippe Laurent says: "I like to define my role as of a cost manager who prioritizes individuals and human dimension. Companies' success lays on the combination of careers development and personal self fulfillment. I strongly believe in the Individual Human behavior and potential when they are committed to share a same vision."

Vice President, Beijing Capital International Airport Co., Ltd. General Manager of HR Department, Capital Airports Holding Company Beijing, China

Mr. Ho-sang Jang is a professional director with 20 years experience in airport operation. Having been hired Korea Airports Corporation (KAC) in January 1991 Ho-sang has built a career on the protocol office, the office of planning & coordination, the secretary's office and the terminal operation team. Having been promoted to team director in September 2004 Ho-sang has served in the airside operation team (Pusan international airport) and the service development team. Ho-sang has played a role as a director of the human resources development team since January 2009. Ho-sang has handled personnel affairs impartially based on the experiences in various fields of airport. Qualifications held include a Bachelor of English, English Literature and a Masters in Air Transport.

Mrs. Li possesses valuable experience of working for the civil aviation industry over 20 years, a veteran manager of airport operations. From 1984 on, Mrs. Li has devoted herself in China's civil aviation cause, first a government official in Beijing Bureau and then in 1994, she took office of the HR Dept. and Labor Union director in Beijing Airport and has participated in various decision-makings and the growing of the national gateway. She took in a panoramic involvement in the enterprise running of Beijing Capital International Airport Co., Ltd. At the beginning of 2009, she was promoted to the General Manager of HR department in Capital Airports Holding Company, responsible for the overall HR development of not only BCIA but also about 30 enterprises. Her authority not only stems from on-site practical work but also from educational background. She graduated from the most renowned University (Beijing University) and took her MBA diploma in Cheung Kong Graduate School of Business for MPA.


Heejeong LEE


Human Resources Director American Express Malaysia Malaysia

Executive Director of HR Group Management Incheon International Airport Corporation (IIAC) Incheon, Korea

Senior Vice President, HR & D Dubai Airports, and Chairperson ACI Asia-Pacific HR Network Dubai, UAE

Ari Krishan has had 14 years ex-perience in the field of Human Resources ranging form the Hotel, Telecommunications, Consultancy and Financial Industry. In his capacity of consulting, He has been involved in various Human Resources efforts in the Airlines, Automobile, Tobacco and Plantations Industries ranging from Engagement Studies to Human Capital Planning. Ari Krishnan is currently attached to American Express Malaysia accountable for leading and coordinating the overall Human Resources market responsibility for Malaysia. This includes direct responsibility for Human Resources relationship management and local matrix supervisory responsibility for Compensation & Benefits & Talent Development. The position is responsible for ensuring that human resources strategies support the Market Optimization of the business units. He also is a member of the Board of Directors of the American Express Malaysia entity.

Mrs. Hee Jeong Lee is the Executive Director of Incheon International Airport Corporation's, Human Resource Department (Group Management), with 16 years experience in the airport industry. Since joining Incheon International Airport Corporation (IIAC) in 1995, she has contributed much to implement the HR system and corporate culture in IIAC. She has received many accolades from governing officials. In 2010, she received the `Prime Minister Prize' for her accomplishments in the field of Air Transportation. Within the same year she won the `Presidential Prize' for Family Friendly Corporate Management. She also played a major role in the area of customer service and information management from 1995-2005. Prior to joining IIAC she had been working at Kangwon Regional Officials Training Institute as a training manager. She holds a degree in Bachelor of Library Science from Chung-Ang University and a Masters in Air Transport from Korea Aerospace University.

Currently Senior Vice President for HR, Learning & Development and Service Development at Dubai Airports, Jill has extensive experience in change management within service industries including 21 years in aviation. Jill is also the Managing Director of Beyond Impact Ltd. a niche project management consultancy specializing in Leadership Development and customer service training programmes in aviation, with current projects in China. Jill has held positions with RAC Group PLC a UK service company consisting of 13 businesses acquired by Aviva PLC also BP the oil and gas organisation as HR Director for both global technology and procurement/ supply chain. Here she completed a total capability review aimed at increasing effective succession planning. Other roles include Vice President HR and Training for Star Alliance based in the USA and Germany for 4 years where Jill was instrumental in establishing the airline alliance of today. Her aviation experience also includes 12 years of service with British Midland Airways where she held a number of positions including Service Delivery Manager, Crisis Centre Head and Group HR Director. Educated in the UK, Jill has a degree in Sociology and received a Masters in Business Administration at Derby University. She also qualified as a Psychotherapist in 2005 and is a fellow of the Institute of Human Resource and Development.


Jill was awarded the "HR Director of the year" in the 2nd Annual GCC Human Resources Excellence Awards 2010 held in Dubai on 25th May 2010 and has also been awarded the "Woman Manager of the Year for the Gulf Region" by the Women in Leadership Forum Middle East Awards 2010 held in Abu Dhabi on 23rd November 2010. companies as Chief HR Officer of GMR Delhi International Airport (P) Limited. Before this he was the Chief HR Officer of GMR Hyderabad International Airport Limited. He is also a member of several National and International HR and management associations and forums. His areas of interest include Performance Management, Talent Management, Succession Planning, Management Development, Competency Development, TQM etc. experience in Infrastructure including 15 years in Human Resources Management. Having joined Queensland Airports Ltd (QAL) Group in September 2008 Craig has overseen the implementation of a broad reaching organizational development strategy with a strong focus on leadership development. In his role as General Manager Corporate Services he oversees the people management function, supporting three (3) airports and a number of other subsidiary businesses including ground handling and MRO. In addition Craig also manages Information Technology, Office Management and Corporate Affairs. Prior to joining QAL Craig was the General Manager of Human Resources in Canterbury Health, New Zealand supporting a workforce of 8000 staff. Craig has held senior roles both in Australia and New Zealand in health, electricity, engineering, local government and owned and managed a chartered accounting practice. Craig's path to the Senior HR roles came largely through the Industrial relations regime with roles as Industrial Relations Manager and Workplace Relations Manager. Qualifications held include a Bachelor of Business in Human Resources Management and a Masters in Professional Accounting.


General Manager, Corporate Communication Malaysia Airports Holdings Berhad (MAHB)

Navin Roy

Nik Anis Nik Zakaria is Malaysia Airports' General Manager of Corporate Communication. She holds a BSc. in Economics from Northern Illinois University, USA. She has a total of 20 years of working experience in various capacities including managing sales and marketing, customer service and operations, and corporate communication in a public listed IT company prior to joining Malaysia Airports in 2009. Her corporate communication portfolio includes Marketing and Brand communication, Employee communication, Customer Satisfaction management, Corporate Responsibility Programs, Public Relations and Media Relations. She is currently the president of International Association of Business Communicators (IABC) Malaysia Chapter, a global association that promotes communication excellence within the industry.

Head of Human Resources Business Support Abu Dhabi Airports Company ­ ADAC, Abu Dhabi

Navin is a Human Resource Professional with over 15 years of experience in the Aerospace, Education and Courier/Logistic sectors internationally, including eight years in the Middle East. He is experienced in the strategic and operational elements of HR with particular emphasis on HR policy development, HR System implementations, performance management, recruitment, organizational effectiveness, compensation and benefits. He holds a Bachelors Degree in Science from York University and a Post-Graduate Diploma in Human Resources Management from Seneca College, both based in Canada. He is currently pursuing his Masters Degree in Human Resources Management. Prior to his involvement in aviation, Navin was employed with United Parcel Service Canada (UPS) as the Employee Service Supervisor reporting to the Director of Human Resources for the Canada region. In this role, he was responsible for the HRMS, policies and procedures, benefit plans and strategic HR processes for a Canadian workforce of 7,000 employees. Over the last 4 years, Navin has been working in aviation organizations based in the UAE. He was involved in the startup of Dubai Aerospace Enterprise (DAE) in the capacity of Human Resources Manager. Reporting to the Vice President of Human Resources, he was responsibility for compensation and benefits, policies and procedures, job design and evaluation across DAE's six unique businesses. He is currently working at ADAC (Abu Dhabi Airports Company) in the capacity of Head of Human Resources Business Support. Proactively working with the business leaders to support the delivery of their strategic plans by developing, advising and aligning people strategies to business plans and organizational goals and helping to create and maintain a high performing workforce.


Senior Vice President HR Qatar Airways Doha, Qatar


Chief Human Resources Officer Delhi International Airport (P) Ltd. Delhi, India

Mr. A.S.K. Reddy had done his Graduation in engineering, followed by post graduation in Industrial Engineering from NITIE, Mumbai, Masters in Business Administration (MBA) and Post Graduation in Personnel Management and Industrial Relations. He also has a Post graduate Diploma in General Management from RVB Netherlands and also a diploma in Admin laws and Labour laws. He has close to about three decades of experience starting with his association with HMT Limited a leading public sector which is well known for its multiproduct and multi location engineering expertise. He then moved on to private sector and joined Ceat Limited, a leading Tyre manufacturing and marketing company which was a part of RPG Group. The next job assignment was with LML Limited, one of India's leading two wheeler manufacturers. Later on he moved to Greaves Cotton (Thapar Group), also a multi product, multi location Engineering company. His last assignment was with ING Bank, India's premier private sector bank as Senior Vice -President and Head-HR. Currently he is associated with GMR Group, one of India's leading infrastructure

Syed Zahir Hassan (Sherazi) is a HR professional, with broad based experience in managing the complete HR cycle from Resource Planning, Recruitment, Compensation & Benefits, HR Policies, Support & Systems, Organisational Performance to Training & Development. He has over 25 years of experience in the Aviation Industry and has successfully lead teams of up to 250 staff. Prior to taking his current role as Senior Vice President of HR - Corprate with Qatar Airways, Sherazi was the head of HR with Nakheel Assessment Management a DP World company and preceding that he worked with two other International Airlines, where he held various positions in Service delivery & HR departments such as the Cabin Crew Manager; Recruitment Manager, Leadership Development Manager , Training Manager Management Development; Education & Development Planning Manager and National Development Manager etc. Sherazi completed his MBA from Bradford University and is also a Project Management Professional (PMP), certified by Project Management Institute (PMI); where he served as the Vice-President on the PMI HR SIG. His leading principles are ­ Integrity, Humility, Strategic Focus, Passion for People, Drive for Efficiency & Achievement.

Craig SHAW

General Manager, Corporate Services Queensland Airports Limited Gold Coast, Queensland, Australia

Mr. Craig Shaw is a professional general manager with 20 years


H. Endang A. SUMIARSA Peter WEE

Executive Vice President, Personnel & General Affairs PT (Persero) Angkasa Pura II Jakarta, Indonesia Director, HR & Corporate Services Civil Aviation Authority of Singapore Singapore

Organisation Communication, Commerce; and a Masters degree in Human Resource Management. Darlene is also a globally accredited change practitioner.

EVP of Personnel & General Affairs of PT Ang-kasa Pura II (Persero), a StateOwned Enterprise (SOE) that provides airport management and air traffic services. The company is engaged in activities connected with flight service (aeronautical) as well as airport support service (non-aeronautical) managing of 12 airports in west part of Indonesia. He got his Bachelor of Administration from Yupentek Institute of Administration and his Master from Gajah Mada University Experienced of more than 32 years in airport management. He has good reputation in managing many departments and airports in PT Angkasa Pura II (Persero). He was born in Jakarta, February 25, 1955. He is a married man and has 3 children. Beside his bright carrier as EVP of Personnel & General Affairs , he also a good father who keep and take care his family well.

Peter has more than 10 years of experience in HR leadership appointments and is currently the Director of Human Resource & Corporate Services with the Civil Aviation Authority of Singapore (CAAS). He joined CAAS in 2007 and headed the HR transition effort for the corporatisation of Changi Airport and the restructuring of CAAS, which was completed on 1 Jul 09. Besides HR, his passion includes spearheading OD and Organisational Excellence initiatives. He is also responsible for Information Systems and Technology. Prior to this appointment, Peter held the Director (HR) equivalent posts in the Air Force and in the Singapore Armed Forces (SAF). In his last appointment, he served as Head of the Joint Manpower Department in the SAF, where he co-chaired the working group for the landmark MINDEF/ SAF HR Transformation project and integrated HR practices across the 3 services. Peter holds a Master of Business Administration (Nanyang Fellows) where he did a stint at MIT. He is currently on the HR Accreditation Board with the Singapore Human Resources Institute and promotes the attainment of HR competencies. A strong proponent for corporate social responsibility as an employee value proposition, Peter continues to serve on the board of the Community Chest of Singapore.


Managing Director Zubedy (Malaysia) Sdn Bhd.

Anas Zubedy is the principal consultant for zubedy (m) sdn bhd. An honors graduate in Economics from University Malaya, he has been actively involved in projects organizing as well as motivational, leadership and self-development training as early as his high school days. Upon graduation in 1988, he joined Nestle until early 1994. At Nestle he was exposed to sales, sales promotion and brand management. His sales experience provided him with hands-on knowledge in working with large sales and customer service team in a multinational, both in the day-to-day operations, as well as the organizing of motivational training workshops, conventions, conferences and trips. He was also involved in the training and coordination of the Nescafe Service Unit and with the Sales Promotion Executives for Grocery Two Business Units nationwide. As a Brand person, he was responsible for launching new products as well as creating new markets for the coffee group, "Nescafe and Coffee-mate". As such, Anas has extensive and in-depth exposure in marketing research, advertising, branding and promotions spanning from the conceptual stage to strategy and implementation. Moreover after Nestle, he spent 2 years writing advertising copies and campaigns. Currently, zubedy is also actively building its own brand with the purpose of becoming market leader it its category. After Nestle, Anas embarked on his own business in the areas of training and consulting. Since then he has trained more than a thousand participants from toplevel management right down to clerks and dispatchers from many different industries. Among those who have attended his training are technical and general management staffs, trainers and non-technical staff from IT based companies, securities companies, financial institutions etc. Outside work, he is also an active speaker at local universities and colleges. From 1993 till 1995, he was an external fellow in one of the colleges of University Malaya. Currently Anas consults in the areas of change and marketing, helping organizations set directions and change for the better as well as advice on marketing strategy. He acted as a marketing and branding consultant to a local bank. He was also a Resident Consultant to a local financial institution. As a facilitator and trainer, he consults and teaches soft skills especially in the areas of change, marketing, presentation and self-improvement.

Ms Justina Tan

Director, Human Resource Changi Airport Group (Singapore)

Justina is the Director of Human Resource for Changi Airport Group (Singapore). In this role, she provides strategic leadership for the Human Resources function, to ensure that employees of Changi Airport Group would have the competency and commitment to accomplish the organisation's business plans and objectives. Justina has more than 10 years of experience in the airport industry and has held senior positions in various airport business functions. She has handled bilateral air services negotiations, participated in free trade agreement discussions and represented issues at international forums at ASEAN and APEC level to promote greater airline access. She has also handled airline marketing to build air network connectivity, as well as did a stint in airport retail where she drove retail development and asset enhancement projects and marketing promotion activities. Her exposure to airport retail also extended to working with the fully-owned subsidiary, Changi Airport International, to participate in overseas airport consultancy projects. She was subsequently appointed to head the Human Resources function to drive the transformation of the HR function, and has been in the HR field since 2004. Under her leadership, she has initiated a more structured approach for talent management and leadership development, spearheaded employee engagement efforts, as well as looked into the design of rewards and performance management systems to drive organizational performance.


Manager, People and Culture SNP Security

Darlene's career has encompassed global corporate in a number of sectors, including healthcare, pharmaceutical, industrial engineering, banking, finance and more recently security, focusing on aviation. In the past 18 months, Darlene has been working with Tom Roche, CEO, and senior managers to create a better performance culture through reward and recognition while increasing staff retention rates and boosting gender diversity. Recently, SNP was awarded Equal Opportunity in the Workplace accreditation for its initiatives. Currently, Darlene is working with Sydney Airport Corporation Limited on shifting attitudes and behaviour in `the way our communities sees aviation security". Darlene is implementing a number of strategies in this engagement program, involving: ­ Strategic change management ­ Strategic HRM planning ­ Business process and structural alignment with marketplace demands and constraints ­ Developing effective leadership and management skills ­ Employee engagement and branding Darlene has a Bachelors Degree in Business; Post Graduate qualifications in E-Commerce,


Kota Kinabalu

Kota Kinabalu, formerly known as Jesselton, is the city capital of Sabah as well as the capital of the West Coast Division of Sabah. Strategically situated in the Northwest Coast of Borneo Island, facing the South China Sea and Tunku Abdul Rahman Park on one side, and set against the backdrop of Mount Kinabalu; this beautiful `Nature Resort City' stretches for miles along the coast and towards the inland. Affectionately known as KK or Api Api by the locals, Kota Kinabalu is a popular tourism getaway and a major gateway into Sabah and Borneo Island. Apart from featuring a number of tourism attractions in and around the city, Kota Kinabalu is also one of the most thriving industrial and commercial centers in East Malaysia.

Sabah, the Malaysian Borneo

Situated on the beautiful island of Borneo, Sabah is one of the thirteen states which Malaysia is made of. Sabah is the second largest state in Malaysia and shares the island of Borneo with Sarawak, Brunei, and Indonesian Kalimantan. Not only will you be amazed by the places to see and things to do here, you will also be treated with unique Sabahan hospitality. Explore the unique culture and tradition of Sabah and get ready to experience sweet memories to last a lifetime!


Equatorial/Tropical--the climate is generally hot and sunny all year round; visitors need to wear comfortable clothing to avoid heatstroke. We also have scattered unpredictable rains, therefore, it's advisable to always bring an umbrella in case it rains.


Malaysian Ringgit (RM) Travelers' cheques and foreign currencies can be changed for Malaysian Ringgit at banks and hotels. However, there are also money changer kiosks available at major shopping complexes and airport. Most major hotels charge a nominal fee for currency conversion.

Local Time

Standard Malaysian Time is 8 hours ahead of GMT (GMT+8)


Shopping centers, supermarkets, restaurants and mini markets are generally open daily from 10am to 10pm As for tipping; food and beverages in exclusive restaurants, cafes and clubs, as well as accommodations normally include 5 per cent service charges. Tipping is not obligatory in most places.

Electricity & Water Facilities

Electricity is on the 240 Volts AC/ 50-Cycle system; treated pipe water is available in most urban and suburban areas.

Transportation from Airport

Taxis are available from Airport to Shangri-la Hotel. The taxi fare from Terminal 1 to Shangri-La Hotel is RM30.00 (USD 9), distance about 6 km. The taxi fare from Terminal 2 to hotel is RM25.00 (USD 8), distance about 2 km.

Information Source: Sabah Tourism Board


Date 9 - 11 February 5 - 8 April 2 - 4 June 13 - 15 September 7 - 9 November 28 - 30 November


Event Trinity Forum 6th ACI Asia-Pacific Regional Assembly, Conference & Exhibition 7th ACI Asia-Pacific Small Airports Seminar Power of India 21st ACI World Annual General Assembly, Conference & Exhibition Airport Exchange (in partnership with ACI Europe) Location Bangkok, Thailand New Delhi, India Incheon, Korea New Delhi, India Cairo, Egypt Abu Dhabi, United Arab Emirates


Date 23 - 26 May 9 - 12 September Event 7th ACI Asia-Pacific Regional Assembly, Conference & Exhibition 22nd ACI World Annual General Assembly, Conference & Exhibition Location Singapore Calgary, Canada

Tel : +852 2180 9449 Fax : +852 2180 9462 E-mail : [email protected] Visit :


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