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Universitas Islam Indonesia

Faculty of Economics



Syllabus: Internship

Coordinator: Email: Phone: Credit (CP): Special Requirement: IP management [email protected] +62 274 881 721 6 Indonesian language and cultural studies to be undertaken concurrently Consultation Times: Duration: By appointment Approximately 2 months

Subject Overview:

The International Program at Universitas Islam Indonesia is committed to extending the boundaries of Islamic studies and legal education through the offering of an internship, an innovative experiential learning unit within the Islamic Studies Program. Taking place primarily outside the classroom this learning experience gives students the opportunity to observe and participate in a range of real world business experiences related to their studies. Students that complete this 6 credit point unit will gain valuable international business experience in the world's most populous Muslim country, which will enhance ones understanding of Islam, its applications to business and law, and challenges of living and working in a developing economy. Designed for foreign students with little or no prior Indonesian language skills, students will be assigned an English speaking pendamping (buddy), as

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well as expected to be concurrently enrolled in the unit Indonesian Language and Cultural Studies (3 credit points) to ease the transition into the Indonesian working environment. This special requirement may be waived for students with a command of the language. While undertaking the internship placement a minimum of 8 hours per week throughout the semester, students work with an academic supervisor to provide guidance and to help them link their practical work with academic requirements of the unit. Important Note: In addition to this internship it is expected that students will undertake a total of 12 -15 credit points worth of subjects throughout the semester. All additional lectures are taught in English by Indonesian academics encompassing Islamic Law, Islamic Philosophy and Islamic Business.

Subject Objectives:

Upon completion of this experimental unit, the student will be able to: 1. Communicate an understanding of the business practices in Indonesia, encompassing the challenges of working and living in a developing country 2. Negotiate a program of activities that provide firstly, value to the host organisation, and secondly, value in self-development 3. Demonstrate their ability to work effectively under direction, independently and as part of a team 4. Understand the importance of adapting to oneself to be culturally sensitive and diplomatic 5. Demonstrate an understanding of Islamic values and their application to business 6. Reflect on the internship and interpret their experience in terms of academic theory

Prospective Internship Placements:

The following placements represent the unique opportunities available to students who undertake the internship unit as part of the Islamic Studies Program. Bank Syariah Mandiri (BSM): Commencing operation in 1999 Bank Syariah Mandiri (BSM) was founded after the Indonesian economy was crippled by the monetary and economic crisis of 1997 which had then lead to a national political crisis. Indonesian banks which were dominated by conventional techniques experienced very serious complications which forced the Indonesian government to take drastic measures to reconstruct and recapitalise a large number of banks in Indonesia. New

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policies were created that would allow the operation of alternative techniques to banking, one of them Islamic Syariah. With its vision to become the most trusted Syariah banking choice in Indonesia, BSM bases its operation on a combination of business idealism and spiritual values. It is the harmony between these two concepts that makes BSM a special alternative to the conservative Indonesian banking service. BSM offer a unique internship placement which incorporates its own short course in Islamic banking techniques to complement its practical placement. This will provide interns with an introduction to a range of syariah banking concepts including the following: 1. 2. 3. 4. 5. 6. Products and Characteristics of Syariah banking Operational Basic System and Mechanism of Syariah Bank Syariah Bank Funding and Marketing Management Syariah Bank Liquidity and Fund Management Profit Distribution (Profit Sharing Calculation Technique) Syariah Banks Statements and Accounting

Further information regarding the training material can be found in the following attachment: Bank Syariah Mandiri Training Material. The short course will also provide direction in choosing a department to work in as interns will work side-by-side banking staff with the following titles: 1. 2. 3. 4. 5. 6. 7. Bank Teller Customer Service Officer Loan Administration Officer Back Office Administration Officer SDI & GA Implementer Funding officer Account officer

A detailed list of job specific tasks can be found in the following attachment: Bank Syariah Mandiri Job Descriptions. Although interns will have the opportunity to observe and participate in daily banking tasks, they are expected to also analyse and critically assess ways to improve or enhance the current operation of BSM. Unisi FM: Known as `the exciting radio' station amongst the student population of Yogyakarta, Unisi FM understands the challenges that lie ahead in future radio broadcasting. The importance of `media activation' and the nurturing of young intellectuals both on and off the air has seen students play a more active role in the stations development, which has also helped ensure weekly programs become more relevant, thought provoking and entertaining.

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Interns are initially expected to observe and participate in all departments of Unisi FM to gain an understanding of the organization as a whole. However, they will then be required to choose one or more of the following units to form the basis of their internship: Unit Event Organiser (EO)

Job Description Participate and help organise Unisi Road Show events Research markets to identify opportunities for such events Produce a detailed proposal for an event Coordinate venue management and manage the implementation of the event Sell sponsorship/stand/exhibition space to potential exhibitors/partners Liaise with marketing and PR staff to promote the event Conduct post-event evaluation (including data entry and analysis and produce reports for event stakeholders)

Radio Promotion Marketing

Radio Programming and Broadcasting


Determine the target audience Conduct market research to evaluate current radio programs and target audience interests Develop strategies and methods to expand the target audience, marketing mediums and PR Develop campaign assessment strategies such as surveys, focus groups, and campaign promotions. Confidently collect, collate, and re-apply industry research material concerning advertising, sales, and marketing projects so as to create a positioningtargeting strategy based upon an interpretation of data gathered Develop the Unisi website Design a program that will appeal to/expand current demographic target audience Participate in and direct the production of the program Evaluate the success/impact/change in listeners behaviour Further develop current English programs Assess the current operation of Unisis FM Provide feedback and recommendations on business strategies and techniques to improve the overall operation of Unisi FM

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Legal Aid and Consultation Institute (LACI): The Legal Aid and Consultation Institute (LACI) or Lembaga Konsultasi dan Bantuan Hukum (LKBH) of the Law Faculty at UII was established in 1978. The presence of LACI has proven to be significant amidst legal issues prevalent in Indonesian society, as it constantly carries out community development projects to create a strong and independent community. The three main programs of LACI in developing the community include, Legal Education, Legal Consultations and Legal Aid. Through these programs, lecturers, students and alumni of the Law Faculty, uphold their duty to society by participating in community awareness seminars encompassing legal rights and community development. Through the internship program at this institution, interns may participate in the legal education throughout the community of Yogyakarta, assist in giving legal consultations, witness trials, express opinions on radio programs and discuss, in greater detail, Indonesian law alongside secular law. Interns will be capable of understanding the legal processes and procedures including court proceedings of current cases. It is hoped, interns with a specialisation in business, as opposed to law, will focus on assessing the management and operation of LACI so business strategies and marketing plans can be formulated to ensure LACI continues to maintain the funding and community support it requires. Law Firms and Legal Partners: The Faculty of Law at UII has a long established relationship with many law firms and legal practitioners in Indonesia, specifically in Yogyakarta. Annually, many final year students undertake internship programs in these law offices. This placement has proven to be very valuable in enhancing legal skills and developing a comprehensive understanding of the legal system in Indonesia. Interns will be involved in various tasks including drafting contracts, writing legal opinions, giving legal consultations, and assisting in analyse of legal cases presented in the court of justice. The following legal partners and law firms offer such experiential placements: Bastari Ilyas, SH.,MH. and Associates Triyandi Mulkan SH., MM. and Partners RM. Setyoharjo SH. and Partners Andi Rais, SH., MH. and Partners Nur Ismanto, SH., MSi and Partners Teguh Sri Raharjo, SH. and Partners Muhammad Iqbal, SH. and Partners Aprilia Supalyanto, SH. and Partners Aciel Suyanto, SH.,MBA. and Partners

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Jogja International Hospital (JIH): Having opened in early 2007, Jogja International Hospital (JIH) provides an internationally inspired range of health care services. Supported by professional and competent medical and management staff, this hospital works together with many other prominent hospitals both in-country and overseas. With its mission to continue to develop Syariah institutions in the field of health care, JIH has seen the development of quality service focused on the needs of patients. It is the coupling of internationally graded technology with Islamic values that reflects JIH's commitment to providing the ultimate value in heath care. Interns will be given the unique opportunity to see what is required in the operation and management of large health care organization. Interns will then be expected to focus on one or more of the following tasks: Unit Marketing/Public Relations Sub-unit Internal marketing External Marketing Job Description maintain existing programs and create new programs for customers in order to attract them to JIH develop the JIH website Conduct market research to determine target demographics Promote JIH products with effective marketing strategies (ie. holding a seminar or a session on a radio broadcast) Research methods of brand enforcement Measure the effectiveness of current training programs Develop a curriculum for Customer Service Design training to improve English competency Assess the overall management of JIH as a business and service provider Provide strategies to improve efficiency and customer service

Human Resource Training Program Development



Jogja TV: As the first private local television station in Yogyakarta, Jogja TV exists to fulfill the needs of the surrounding community for news and information about the

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city itself, and also to empower local talent in this cultural and artistic capital of Indonesia. With its mission to develop the culture, economy and tourism of Yogyakarta, Jogja TV pays much attention to local programs and presents itself with a uniqueness and pride that is often lacking in commercial TV programming. By coupling the application of modern technology with traditional values, Jogja TV will ensure that the" continuous tradition" of culture and art in Yogyakarta is not only maintained, but further developed. Interns will experience and participate in a range of activities, encompassing all facets of TV programming before settling on one or more of the following units: Unit TV Programming Event Organiser Presenter REAL English: Founded in 2004 REAL English provides language training for students, government departments and businesses in Indonesia. Coupled with the aim of providing a quality service, modern facilities and outstanding materials, REAL English continue to make English learning available to a wide spectrum of students from all socioeconomic backgrounds. Promoting a family environment,

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Job Description Design a program that will appeal to/expand current demographic target audience Participate in and direct the production of the program Evaluate the success/impact/change in viewers behaviour Further develop current English programs Participate in offsite events for the promotion and support of local bands, foundations, artists and communities Research markets to identify opportunities for future events to broadcast Produce a detailed proposal for an event Assist in the sale of sponsorship/stand/exhibition space to potential exhibitors/partners Liaise with marketing and PR staff to promote the event Conduct post-event evaluation and recommendations for improvements Present the daily news in English Research current affairs and issues to develop awareness about on student discussion programs Co-host music programs and music contests

REAL English are always involved in the surrounding community by supporting local events and providing scholarships. Since its opening, every effort has been made to ensure students and staff are kept motivated and made to feel part of a team. In essence REAL English is a dedicated educational institution that combines conventional education techniques with modern interactive learning to ensure its students and clients get the most out of their English experience. The intern will be expected to develop the REAL English marketing strategy. Internal marketing would see the intern focus on methods to keep the students studying English, and may involve the development of student social groups. External marketing, on the other hand, would require the intern to, firstly, conduct market research and determine the target demographic, secondly, formulate a marketing strategy before finally implementing it to encourage students to study in all levels. Wahana Lingkungan Hidup Indonesia (WALHI): The Indonesian Forum for Environment (WALHI - Friends of the Earth Indonesia) is the largest forum of non-government and community-based organisations in Indonesia. It stands for social transformation, people's sovereignty, and sustainability of life and livelihoods. WALHI works to defend Indonesia's natural world and local communities from injustices carried out in the name of economic development, which in Indonesia, often means private financial gain. Interns will be given the opportunity to participate in current campaigns that target a range of environmental issues including the mismanagement of resources, irresponsible waste disposal and land rights disputes. However, interns are also expected to analyse WALHI as an organization. By critically assessing the management and operation of WALHI, business strategies and marketing plans can be formulated to ensure WALHI continues to maintain the funding and community support it requires. Institute for Human Rights Studies (IHRS): The Institute for Human Rights Studies (IHRS) or Pusat Studi Hak Asasi Manusia (PUSHAM) was established in April 2000. Officially launched and designed to work on national and international human rights issues IHRS is actively involved in social community development, which enables the values of human rights to give a cultural contribution to community life. As an independent institution that focuses on scientific social research IHRS succeeds to function as a think-tank for issues relating to Islamic human rights, human rights law and human rights in Muslim societies. Apart from this IHRS also offers short courses and training to enhance community understanding of human rights, Islamic human rights in Muslim societies, both on a social and commercial level.

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Interns are encouraged to undertake this placement in the field of human rights to gain a greater understanding of Human Rights issues in Indonesia and to help develop awareness of the impact it has on society. They will be involved in various forms of human rights education to a vast range of people, civil workers, police, as well as students and communities. Interns may also be required to undertake market research to evaluate the effectiveness of IHRS campaigns in developing awareness on human rights issues, and to determine the improvements required to further develop the program. Important Note: Partnerships between the faculty of economics and organisations throughout Yogyakarta are continually growing. Be sure to contact IP management to receive an updated list of internship placements before commencing this unit. IP management negotiates placements based on student interest and specialisation.

Teaching Method:

This is an experiential learning unit, and as such requires no formal lectures. Students will attend host organizations for equivalent of 8 hours per week (minimum) to perform the negotiated internship duties assigned to them. Students will be progressively in contact with an academic supervisor appointed to them for assistance. Supervision: The initial student application and meeting with the proposed host organization, academic supervisor and student during the first 2 weeks of the semester will be used to develop a schedule that allows flexibility with other subjects taken concurrently. This will also determine the suitability of the student and the relevance of the proposed internship. The student will be briefed about assessment requirements and their relation to the internship experience by their assigned academic supervisor. The academic supervisor will liaise with the student and host organization during the internship which will include site visits where appropriate. Duration: The internship will commence 2 weeks into the semester and comprise of 80 hours contact time, which is notionally based on an 8 hour per week commitment for the duration of 10 weeks (10 weeks x 8 hr day x 1 day = 80 hours). Following the internship placement, a maximum of 4 weeks will be permitted to complete and submit all assessment tasks. Important Note: The minimum commitment of 8 hours per week is based on the minimum amount of time required to complete set tasks at the internship

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site, however it is recommended to spend as much time as possible at internship sites to gain a more in-depth understanding of business practices in Indonesia.


The assessment tasks in this unit include the following for evaluation by the faculty assessment panel: Task Field Workbook (including host organization review) Written Report Oral Presentation Field Workbook: Each intern is expected to keep a diary of their daily tasks and activities at the internship site. This will also include research for the basis of the written report. An internship field workbook will be provided by IP management for completion. Written Report: Each intern is required to submit an Internship Report, which should be 3,000 to 4,000 words, excluding appendices. The length should reflect the complexity of the topic and the thoroughness of the research. The Internship Report should be self-contained (explain any terminology particular to the topic the first time you use it), consistent, and to the point. It should be understandable to someone who has background in the area of the report but is unfamiliar with the particular topic of the report. The written report must adhere to the Internship Written Report Guidelines. Oral Presentation: Each intern is required to present their Internship Report in a formal seminar to their academic supervisor, representatives from the faculty of economics, host organization and other participating parties. The seminar is to involve a powerpoint presentation and is expected to last 100 minutes, including question and answer time. Grading System: Based on university policy, a pass grade or better will only be given to students who achieve a final grade above 55%. Value Deadline 30% 50% 20% one week after the completion of internship placement (week 13) One week before presentation (week 15) First week of Exams (week 16)

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Total 86 - 100 83 - 85 80 - 82 76 - 79 71 - 75 68 - 70 64 - 67

Grade A AA/B B+ B BB/C

Total 61 - 63 56 - 60 53 - 55 49 - 52 45 - 48 35 - 44 0 - 34

Grade C+ C CC/D D+ D E

Policy on assessment: Assessment tasks will not be accepted after the due date unless arrangements for an extension of time have been made prior to the due date. If you do not agree with the result that you achieve for any piece of assessment for this subject please contact the lecturer immediately. You have a right to know the reasons why your work has received a certain grade and to request it be reassessed if you believe it has been unfairly assessed.

Warning Concerning Academic Misconduct:

The International Program expects all students and staff to act with honesty and integrity in all matters. That means being truthful and recognising the intellectual ownership of other people's words, ideas, research findings and information. To not do so academically dishonest and may incur a range of penalties. Academic misconduct includes plagiarism, collusion, cheating in examinations, misappropriating the research of others and misrepresenting research findings. What is plagiarism? Plagiarism is the using of another person's ideas or expressions without appropriate acknowledgment and presenting these ideas or forms of expression as your own. It includes not only written works such as books or journals, but data or images that may be presented in tables, diagrams, designs, plans, photographs, film, music, formulae, web sites and computer programs. Plagiarism includes the use of the work of lecturers or other students as your

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own without acknowledgment. Self-plagiarism is the reuse of your own work without indicating that you have reused it. Quoting and Paraphrasing: A quote occurs when you use 5 or more words from another source exactly as the words appear in the original. You are allowed to incorporate quotes from the work of others into your work. However, only up to 10% of your work can be quoted. A paraphrase is restating what someone else has said or written using your own words. A paraphrase is not achieved by simply altering the words from another source slightly. A slight rewording is still effectively a quote. You must either: - Provide an exact quote (and indicate that it is a quote) - Provide an appropriate paraphrase of the ideas in your words. An appropriate paraphrase is normally achieved by reading and taking notes, then closing the book and writing your own words. What is collusion? Collusion involves working with others with the intention of deceiving examiners about who actually completed the work. For example, if a student employs someone else to do their work for them, that would constitute collusion. Or if one student willingly allows another student to copy their work for an individual assessment task, that would constitute collusion. In that case both students may have committed an academic offence. Collusion is not the same as collaboration. Collaboration is working together on a task; collusion is doing so in an unauthorised manner. What is authorised varies from task-to-task. For example, collaboration is allowed or expected on many assignments, but for other tasks such as exams and some in-class or online tests no collaboration is allowed. If you have any doubt about what constitutes authorised and unauthorised collaboration on a particular task you should consult IP management. Avoiding plagiarism: Plagiarism is avoided by appropriately acknowledging sources of your ideas or expressions. In this unit this entails: 1. Providing an in-text citation using the APA referencing system at the place where any idea or expression from another source is used, whether directly quoted or paraphrased; and 2. Clearly indicating where material is directly quoted (a direct quote occurs if 5 or more words from another source are used exactly as they are used in the original) by using quotation marks for short quotes or indenting for longer quotes; and 3. Providing a full reference to the source in a list of references at the end of the work, again using the APA referencing system. Important Note: the APA Referencing Guide can be obtained from IP management

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ATTACHMENT 1: BANK SYARIAH MANDIRI TRAINING MATERIAL 1. Products and Characteristics of Syariah banking a. Basic Law b. Difference between Syariah Banks and Conventional Banks c. Basic Principles of Syariah d. Characteristics and Functions e. Difference between Interest and Profit Sharing f. Principles of Fund Accumulation g. Principles of Fund Distribution h. Products and Service of Syariah Banks 2. Operational Basic System and Mechanism of Syariah Bank a. Syariah Banking Concept and System b. The Profit Sharing Distribution Principle c. Syariah Supervisory Council d. National Syariah Council 3. Syariah Bank Funding and Marketing Management a. Segmentation and Suggestions b. Syariah Bank Funding c. Nisbah (Profit Sharing) d. Marketing Mix Application in Syariah Banks 4. Syariah Bank Liquidity and Fund Management a. Syariah Bank Resource Fund b. Syariah Bank Obligations c. Syariah Bank Model d. Third Party Profit Sharing Fund Calculation Technique e. Liquidity Management f. Bank Health Level Evaluation of Customs and Manners 5. Profit Distribution (Profit Sharing Calculation Technique) a. Accounting Cycle b. Operational Concept of Conventional Banks c. Operational Concept of Syariah Banks d. Conventional bank Balance e. Profit and Loss Statement f. Syariah bank Operational Channel g. Profit Sharing Method h. Wa'diah Cheque Deposit Bonus 6. Syariah Banks Statements and Accounting a. Syariah Banking System and Concept b. Syariah Banking and Operation c. Fund Accumulation and Distribution Principles

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ATTACHMENT 2: BANK SYARIAH MANDIRI JOB DESCRIPTIONS 1. Bank Teller Process cash and non cash transactions based on SOP Organize teller cash balance based on limit Keep the safety and confidentiality of signatures cards Calculate daily cash count Fill up cash in the ATM Machine Provide a daily transaction report 2. Customer Service Officer Provide information about products and services of BSM to customers Process requests for opening and closing a savings account, clearing account, or deposit account Block customers ATM cards as requested by the customers Service requests for a cheque book or cheque account based on a letter of bank references, etc Distribute copies of current account to customers Input complete and accurate customer data and loan facilities Maintain the stock of ATM cards based on customer needs Give valuable bank documents and ATM cards to customers Make a report on an account's opening and closing, customers' complaints, and ATM cards' stock operation Process transactions for transfers and payments through western union Make sure promotion media for both products and services at BSM are available 3. Loan Administration Officer Check the completeness of documents for funding requests Keep legal funding documents in order and ensure they are stored safely Keep customer data and the requirements for funding up-to-date Provide information on customer data Complete and guarantee all data and information Determine funding administration fees and other related fees Follow up the process of a funding to customers 4. Back Office Administration Officer Service transactions and transfers in and out based on SOP Complete banking clearance transactions in and out based SOP Cash cheques in and out based on SOP Service domestic transactions and other banking clearance transactions (payroll, payment point, foreign currency) based on SOP

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5. SDI & GA Implementer Manage employee wages, employee overtime data, and other employee facilities. Manage daily employee attendance, employee holidays and giving employee loans Process employee affairs administration to central office Undertake proofing of KRR ticketing within management which is related to personnel every months end and period end Implement supplying and distributing tools as well as office infrastructure Undertake secretary duties Administer all assets owned by the bank Implement safeguarding tools and office infrastructure Implement insurance covering all assets owned by the bank Determine security precautions for building and branch inventory Prepare a cost realization report relating to logistics Regulate users of official branch transportation Reduce the proportion of office inventory books as well as compressed assets owned by other offices Prepare a monthly Proof Sheet report on account supply notes/writing tools, upfront costs paid and costs that are yet to be paid Carryout licensing arrangements that are managed by branches 6. Funding officer Market funding, treasury and Haji (pilgrimage to Mecca) products in accordance with the established marketing strategy Market bank insurance, investing an other non-bank products Increase business relations between the bank and clients according to determined target Update documents and client funding data as agreed by management Provide special service in every interaction with priority clients 7. Account officer Obtain prospective client funding applicants Ensure the completeness of funding application documents Continually process client funding requests Confirm account acceptance and refusals that are submitted Continually process funding acceptance or refusal requests Develop a funding relationship between the bank and client Implement escorts to all clients that are managed to ensure fluent collection Solve funding facilities that are problematic Convey earning fee based income to funding clients

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ATTACHMENT 3: INTERNSHIP WRITTEN REPORT GUIDELINES The internship is an integral part of the Islamic Studies Program. This experiential unit should provide you with valuable international business experience in the world's most populous Muslim country, which will enhance your understanding of Islam, its applications to business and law, and challenges of living and working in a developing economy. It is the goal of this document to help you write an appropriate internship report. Attempting to explain the purpose of the internship report, it includes recommendations on the focus your report should take in order to fulfill the academic requirements associated with the internship. It is recommended that you study this guideline before you commence your internship. Choosing a Topic Your report should be based on your Internship project. If your internship does not involve a specific project, you should research a topic that is related to your work or place of employment. You will be required to contact your Academic Supervisor to advise them of the title of your Internship Report, as well as to submit a report outline by the middle of your Internship. Style The Internship Report is expected to be analytical rather than descriptive. It should contain accurate, factual information together with sound arguments and conclusions. The format of the Report should follow the guidelines, but if it is to be used by your employer, you may use the company's own internal guidelines. However, you must check with your academic supervisor to ensure that the company guidelines and topic are acceptable for an Internship Report. Internship Report Format The following information explains the purpose and expected content of each section of the internship report. Be sure to only include sections that are appropriate for your topic. 1. Cover: provides the binding for the report, identifying the topic and owner of the report including the following: Title of the report, student name, student ID, Internship Employer, Universitas Islam Indonesia faculty and major, Date of Submission. 2. Letter of Transmittal: is a brief cover letter, addressed to the first official reader (usually your academic supervisor) to remind the reader of the highlights of interest and present sensitive or confidential information related to the report. Although it accompanies the report, it is separate from the document; therefore, do not include it in the report table of contents and do not bind it with the report. This must be placed on top of the report.

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3. Title page: introduces the reader to your report by listing the following information: report title; employer's name and location; date of report; your name, student number, year; Universitas Islam Indonesia faculty and major. 4. Acknowledgements: should acknowledge the assistance and support received during your internship placement. 5. Executive Summary: is the most important part of your report. It summarizes the body of the report, outlining its scope, purpose and major findings, highlighting the key conclusions and recommendations. The Executive Summary allows the reader to understand the report's significant information without reading the whole text. 6. Table of Contents: identifies all the sections, subsections and the organization of the document including the preliminaries (Title page, Acknowledgements, Executive Summary). It consists of section headings and page numbers. 7. List of figures/tables (optional): identifies any figures/tables shown in the report, including the number of figures/tables, title of figures/tables and page number. 8. Chapter I - Introduction: this defines the subject of the report so that the reader is prepared for the text that follows and consists of the following parts: 1.1 Topic Background: here you can outline the organisation and/or department for which you worked, and summarize the work you performed at the organisation. The purpose of this is to argue why the specific project or the study outlined in the report is of interest. From this the reader can anticipate the objectives of the study. 1.2 Objectives: this is to outline the goal of the study and should be clearly and concisely stated. 1.3 Methodology: must outline the stages of the internship and give a short description of the methods used to acquire data. 9. Chapter II - Body: this is the longest part of your report. It is here that you develop your theme by examining the problem/issue/subject, your findings and their meaning. This body of the report should be formatted appropriately with sections and headings to guide the reader through the report (you may find it necessary to add chapters). Although every report will have different section headings, there are certain themes which run through all reports ­ greater detail about the methods used in your internship, a summary of the data obtained, analysis and finally a discussion of the interpretation of the data. In this context the word ``data" can range from actual scientific measurements, textbook information, business literature, logbooks, financial statements, opinions of experts or employees and so on.

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10. Chapter III - Conclusions: and recommendations are often confused but they are not the same thing. Conclusions are derived from research outlined in the main body and do not introduce new material. They may be presented in a sequence of two or three sentence paragraphs. The conclusions should specifically answer the questions raised in the introduction or conclude how the goals or objectives stated in the introduction have been met. 11. Chapter IV - Recommendations: are proposed plans of action for the future. They are suggestions following logically from the conclusions. Remember that conclusions deal with the present, recommendations with the future. 12. Bibliography: this acknowledges the use of materials from printed sources in the preparation of your report. It must depict the exact source of all quotations and/or results of previous work. 13. Appendices: this includes data which is not necessary to the immediate understanding of the body but provides your reader with supporting information that elaborates on the development of your theme, or any information that helps justify your statements and which are too lengthy to include in the main text without interrupting the line of thought developed there. The appendices are identified by numbers or letters. You must not include appendices that have not been cited in the text. General Guidelines The length of your Internship Report should be 3,000 to 4,000 words, excluding appendices. The length should reflect the complexity of the topic and the thoroughness of the research. The Internship Report should be self-contained (explain any terminology particular to the topic the first time you use it), consistent, and to the point. It should be understandable to someone who has background in the area of the report but is unfamiliar with the particular topic of the report. Your internship report is to comply with the following format: Leave margins of 30mm on the top, bottom, and sides of each page. One and a half or double spaced in 12 point type Use standard formal level of English (no slang or colloquialisms). Use the first person only in the letter of transmittal and in the preface. Use only one side of the page for all text and figures. Start major sections of the report on new pages. Bind the Internship Report in a suitable protective cover. Number the pages:

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All pages that come before the body of the report are numbered using lower case Roman numerals. The title page is considered to be page i, but is not numbered. The body of the Report begins with the introduction. The pages of the body are given in Arabic numerals. The first page of the introduction is considered to be page 1, but it is not numbered.


Use A4 paper The APA Referencing system must be used throughout your report for all in-text citations and end-text references (the APA Referencing Guide can be obtained from the IP office)

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