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Go to https://bomgar.syr.edu/login Enter your username and 1st time password

Download the client appropriate for your computer: x64 for windows 7, x86 for windows xp

After your first login BOMGAR will prompt you for a password change. You can also change your password from the main window after logging in to bomgar.syr.edu/login.

Open downloaded BOMGAR Representatvie Console. (Admin rights are needed if there is a BOMGAR software update) Start Menu Shortcut: Start > All Programs > BOMGAR > Bomgar Representative Console

Login with your NetID and BOMGAR password (this may be different than your NetID password).

When the BOMGAR client is running, click Start to begin a support session. Clicking `Generated Session Key' will generate a key the user will use to connect with you.

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.

Start/Stop screen sharing Enable/Disable Mouse/Keyboard Control Refresh View Select Display Actual Size Full Screen Change Performance Show Virtual Pointer Remote Mouse Cursor Privacy Screen Reboot Send Special Action

13. 14. 15. 16. 17. 18. 19. 20. 21. 22.

Show My Screen Detach Window Elevate Customer Client Privileges Transfer Share Remove Representative Uninstall Remove BOMGAR Button Pin as Jump Client Leave Session

1. 2. 3. 4. 5. 6.

Up Refresh New Directory Open Show Hidden Hide Local File System

7. 8. 9. 10. 11. 12.

Stop File System Access Up Refresh Create Directory Open Show Hidden

1. 2. 3. 4.

Start/Stop Command Shell Save Shell Remove Shell Add New Shell

1. 2. 3. 4.

Stop Refresh Copy Save

Each tab has the same setup as Overview. To see the Devices/ Processes/ Events/ Programs, you must click the Refresh button for new tab.

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