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CX Management Development

presents

A workshop on

Kepimpinan dan Motivasi Untuk Penyelia dan Team Leader

(Leadership & Motivation for Supervisors & Team Leaders)

17 & 18 May 2010 Holiday Villa, Subang Jaya

In today's changing environment it is extremely important for line leaders and supervisors to possess excellent skills in Leadership, Motivation, Team Development and Human Relations

(conducted in Bahasa Malaysia)

WHO WILL BENEFIT

Executives, Supervisors, Line Leaders, Administrator It is also useful for anyone who wishes to have a greater understanding of management principles and practices, so as to develop their leadership and motivation skills.

KEY TOPICS Controlling Self Discipline · Self evaluation · Human potential · Human characteristics with positive self concept. · Perceptions that leads to barriers towards excellence. · Why humans are not motivated · Role of employees in production and productivity · Understanding human behaviour. · Human needs and the ways achieving it.

· Assumptions towards barriers that prevent excellence · How to build a positive mental attitude.

Introduction to Leadership

· · · · · · Leadership and management Leadership styles Why organizations need effective leadership. Attitude and achievements in a career. Current challenges at work place. Roles and additional responsibilities of a leader.

· Situational leadership. Leadership Perspective for Leaders · Leadership model · Management & Employees' view towards leadership. · 4 Main roles of management. · Barriers towards effective leadership. · Value system analysis.

Leadership and Organization Excellence

· Ways of measuring leadership excellence. · Organizational excellence model Détermine expected results Basic change models Taking responsibilities. Understanding 3 mind models ­ Proactive, Comfort Zone, Reactive · Change from reactive to proactive · Shift from change resistance to change management.

Motivation and Building a Successful Team

· · · · · · · · What is motivation and Performance principles Culture as a basis towards motivating employees. Reasons why employees don't achieve their performance as expected. The importance of productive interaction at workplace Ways of motivating employees. What is the importance of team focus and techniques of building a successful team? Commitment and competency Action plans towards continuous improvements.

Motivating Employees Though Performance Management

Goal setting Supporting employee motivation Evaluation and feedback Implementing performance management. Handling poor performance Managing poor performing employees Conflict management.

COURSE OBJECTIVES

To identify motivational skills. To identify leadership contribution in developing effective human relations. To improve the ability to handle self discipline problems.

To be aware of different styles of leadership and how one can influence workers with positive working attitude. Identify the various ways of motivating, increasing commitment and to build employee loyalty.

METHODOLOGY

· · · · · · Conducted in Bahasa Malaysia Materials in Bahasa Malaysia Interactive lectures Practical applications Workshop sessions Case Studies

IN-HOUSE WORKSHOP

· This workshop can be conducted in-house.

COURSE LEADER

Mr Thanabalan Veloo has an MBA from University Kebangsaan Malaysia (UKM), majoring in General Management. He graduated with an honours degree in Management and Biochemistry from University of Science Malaysia (USM). He started his career in the manufacturing operations as a Production Executive and gradually moved to various managerial positions such as Production Manager, Packaging Manager, Planning & Logistics Manager, Sales Manager and Factory Manager. To name a few of the organizations that he has worked for are Baxter Healthcare, London Rubber Company, Solectron, Mona Industries and Asiatic Dipped Products. This experience has given him a thorough understanding of the opportunities and problems involved in managing work. Mr Thanabalan has extensive experience in the field of operations performance management particularly in various manufacturing and service industries. Since 1996, he has branched out into training and consultancy as well as lecturing various subjects in the MBA programs. He also lectures in University of Malaya and University Technology Malaysia on a part-time basis as a visiting lecturer. To date, he has conducted many public and in-house trainings in many business areas for government and private sectors such as Ministry of Defence, TLDM, UMW, Titan Group, CS Metal Industries, Sharp Roxy, Petronas, Triplus Industry, Metrod, Shinko Electronics, Green Riverwood, Omron Malaysia, Hap Seng Consolidated. Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, and higher level of performance of the individual, team and the organization in achieving organization goals.

ADMINISTRATION

Course Fees (HRDF/SBL ­ 100%)

Early Bird Fees (before 3 May 2010) Course Fees : RM850.00 per person Group Discount: RM800.00 per person for 2 or more participants. Normal Course Fees Course Fees : RM950.00 per person Group Discount: RM900.00 per person for 2 or more participants.

All registration must be accompanied with payment. All cheques should be crossed "A/C Payee" and made payable to "CX MANAGEMENT DEVELOPMENT" (Fees are inclusive of tea breaks, lunch, course materials and Certificate of Attendance)

CONTACT

CX Management Development TEL: 03-8024 1697 / 016-272 8306 (Girlie / Cassy / Vivienne) FAX: 03-8024 4026

Email: [email protected], Online Registration: http://www.cxmgmt.com

Office Hours: Monday to Friday (9.00 am ­ 6.00 pm)

REGISTRATION FORM (Closing Date: 10 May 2010)

Kepimpinan dan Motivasi Untuk Penyelia dan Team Leader ­ 17 & 18 May 2010

(ref vem) Company: ______________________________________________ Address : ______________________________________________ ______________________________________________ Postcode : __________Email:_______________________________ Tel : ______________Fax:______________________________

Contact Person: _________________________________________ Approving Manager : _____________________________________ Designation:____________________________________________ Cheque No: _____________Amount: ________________________ Name1 : __________________________________________

Designation:____________________________________________ Name2 : ______________________________________________

Designation:____________________________________________ Name3 : ______________________________________________ Designation: ____________________________________________

Forthcoming workshops in April to June 2010

Website: http://www.cxmgmt.com

April 2010

19 & 20 Apr 19 & 20 Apr 19 & 20 Apr 21 & 22 Apr 21 & 22 Apr 21 & 22 Apr 21 & 22 Apr 26 & 27 Apr 26 & 27 Apr 28 & 29 Apr Managing Conflicts & Communicating Effectively through Emotional Intelligence (EQ) Effective Book-Keeping Skills Understanding & Managing Your Key Performance Indicator (KPI) Peningkatan Kemahiran Perkeranian How to be an Effective Trainer Maintenance Planning, Scheduling Techniques & Control Systems The Art & Skills to Climb the Corporate Ladder of Success Strategic Cost Management Management Skills for Executives Technical Report Writing

MAY 2010

10 & 11 May 10 & 11 May 10 & 11 May Juruteknik & Pembantu Juruteknik yang Cemerlang Sales Management - How to Lead & Manage Your Sales Team Enhancing Effectiveness at the Workplace

10 & 11 May - Designing a Competency Based Management System 12 May 12 May Developing An Employees' Handbook - The Practical Guidelines Customer Complaints Investigation Techniques Business Etiquettes for Managers & Executives Inspire Any Audience - High Impact Presentation Skills

12 & 13 May 12 & 13 May -

13 May 13 May

-

Pengurusan Rekod & Fail Job Analysis/ Job Descriptions / Job Specifications - Applications & Implications Kepimpinan dan Motivasi Untuk Penyelia dan Team Leader Effective Channel Management Measurement & Calibration Systems Developing Customer Service Excellence for Front Liners Employers - Know Your Rights & Protections within the Law Effective Cash Flow Management Effective Contract Management Production Planning & Inventory Control Practices Credit Management & Debt Collection Strategies Project Management Key Competencies for Managers & Executives (Accepting Purchase Orders

17 & 18 May 17 & 18 May 17 & 18 May 17 & 18 May 19 & 20 May 19 & 20 May 19 & 20 May 19 & 20 May 24 & 25 May 24 & 25 May 24 & 25 May 25 May

- Penerimaan Arahan Pesanan (PO) - Perkara perlu dilakukan / dielakkan - The Do's & Dont's)

JUNE 2010

9 June How to Handle Difficult Customers & Complaints Effectively

9 & 10 June - Time Management 10 June - Peranan Pekerja Dispatch

14 & 15 June - Effective Store/Warehouse Operations 14 & 15 June - Building Today's Professional Administrator 14 & 15 June - Succession Planning 16 & 17 June - Kemahiran Penyeliaan yang Berkesan 16 & 17 June - Misconduct & Domestic Inquiry Documentation & Procedures 16 & 17 June - Managing Customer Relations Effectively

16 & 17 June - IT Project Management 18 June 18 June - Records & Filing Management - Meningkatkan Kecemerlangan & Etika Pemandu Korporat

21 & 22 June - Effective HR Management 21 & 22 June - Enhancing Interpersonal Communication Skills 21 & 22 June - Purchasing & Procurement Management Practices 23 & 24 June - Accounting Skills for Accounts Clerks & Assistants 23 & 24 June - Writing Skills for HR Documentation 23 & 24 June - Influencing & Negotiation Skills 23 & 24 June - Implementing Business Process Improvement (BPI) 25 June 25 June 25 June Telephone Courtesies & Effectiveness How to Connect in Business in 90 Seconds or Less Accepting Purchase Orders ­ The Do's & Donts

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