Read Technology%20Survey%202005%20Administration%20Results.pdf text version

Blinn College Technology User Survey ResultsAdministration Spring 2005

Software Questions

1. 96% 98% 43% 15% 58% 20% 25% 21% 22% 15% What software or systems do you use at Blinn (mark all that apply) PC Products (Word, Access, Excel) E-mail Student information system via Reflection Financial/HR/Payroll system via Reflection BORIS Fortis WebCT Virtua (Library Software including online catalog) Dreamweaver Auxiliary systems (such as ID Card System, Parking System, Faculty Development Database, Excessive Absence Reporting) Other (list) · edexpress · inet 7 - key log · Maple · Pharos · Pharos · Pharos · Pharos · Pharos and Sign in · pharos, log-in program? · Scan Tools · Scan Tools, Design Expert, SPSS · WebCATS (network database), Coreldraw, Firefox 2. 29% 7% 9% 6% 8% 5% 17% 31% 7% What software or systems would you like to receive training on? PC Products (Word, Access, Excel) E-mail Student information system via Reflection Financial/HR/Payroll system via Reflection BORIS Fortis WebCT Dreamweaver Virtua (Library Software including online catalog)

Technology User Survey Results 2005-Administration.doc

2% Auxiliary systems (such as ID Card System, Parking System, Faculty Development Database, Excessive Absence Reporting) Other (list) · Access · Access · Access · Advance classes for Excel · Compass Tests · HTML, Java, Networks · L Drive · Outlook 3. What software or systems do you NOT have currently, that you need to do your job better? 1% PC Products (Word, Access, Excel) 0% E-mail 5% Student information system via Reflection 0% Financial/HR/Payroll system via Reflection 1% BORIS 3% Fortis 1% WebCT 6% Dreamweaver 2% Virtua (Library Software including online catalog) 4% Auxiliary systems (such as ID Card System, Parking System, Faculty Development Database, Excessive Absence Reporting) Other (list) Access to full transcripts calendar/planner FileMaker Pro My brain couldn't handle any more :-) NONE 4. 26% 74% Have aspects of your job been automated in the past year? Yes No If yes what has been automated: absence reporting Audio production correspondance from my supervisor Daily tally of student contacts. data base of students implemented CATEMA system to help indentify TP students Inventory Job postings Learning center -resource check out listing of dual credit instructors and students maint. requests 2

Technology User Survey Results 2005-Administration.doc

Online Hiring system People Admin Pharos and Sign In Database print management receiving excessive absence information recieve tests by e-mail Sign in reports student login & computer updates TDCJ,BOOK CHARGES,STUDENT BILLS,EFT REFUNDS Test registration. testing database Testing Log, Resourc Log Testing Registration tracking tutoring hours and resources, tracking testing deadlines and students We have created the Faculty Development Homepage which makes FD events, etc. automatically accessible. 5. 26% 74% Are there aspects of your job at Blinn that should be automated that currently are not? Yes No

5a. If you answered yes, what factors prevent you from using software to automate aspects of your job? (mark all that apply) 7% Lack of training 7% Lack of time 1% No desire to automate 13% Budget constraints 0% Supervisor does not support idea of automation 2% Lack of cooperation with necessary departments Other (describe) Lack of better leave keeping system

Hardware Questions

6. · · · · How adequate is your hardware in size, speed for your job? Computer: 48% Very; 41% Somewhat; 10% Not Very; 1% Not Applicable Printer: 58% Very; 36% Somewhat; 5% Not Very; 1% Not Applicable Scanner: 13% Very; 16% Somewhat; 6% Not Very; 65% Not Applicable Other : 0% Very; 14% Somewhat; 57% Not Very; 29% Not Applicable Broadband Width computer needs more memory, monitor should be larger for graphics work Email fax FORTIS & Test Registration Do you store files on the Blinn network ('L' Drive) 3

7.

Technology User Survey Results 2005-Administration.doc

39% 61% 8. 28% 72%

Yes No Have you started using the "L" drive in the past year? Yes No

9. If not is it because you: 36% Do not have an 'L' drive 8% Do not trust the 'L' drive 56% Do not know how to use the 'L' drive Other already in use when hired Concern for confidentiality of some documents don't think about it Have been using for 2 years Have been using L drive for sometime. Have used it for several years I do not need to use it. I have a flash drive that I use to store most of my information I use \\Barbarossa someone else takes care of Ldrive using longer than a year What is it? 10. 45% 35% 31% How do you backup the data on your PC? I don't backup my data Copy to diskette/CD Copy to Blinn network

E-mail

11. List any additional features you would like to see in e-mail. · (others ask this) default email storage location on server instead of computer-and easy transfer of email on hard drive to server · ability to access Blinn directory · Ability to search like Google's Email · Better spam protection · better spam protection · consistency. Some users use Yahoo, some Netscape, some MS. No apparent in house network · I have a "community" computer, maybe more privacy. · I would like to see selecting an e-mail address from the Blinn web page easier to use. The current process still does not work smoothly. · More featrues like Outlook · more spam filtering (and destruction of spam messages) Technology User Survey Results 2005-Administration.doc 4

· More spam protection · None · NONE · Outlook Express capabilities · Response information and time on recieved emails. · sharing of the calendar in Microsoft Outlook · some new funny faces, change the print, · To make it easier to set a timer for when it's time to go to a meeting so it will pop up to remind you · Would like web mail to have the same features email on campus.

Support

12. What methods of reporting hardware or software problems have you used (mark all that apply) 87% Call Help Desk 47% Fill out web problem form 54% Call/email someone directly in Computing Services or Academic Technology 24% Contact someone with in your own department Other (describe) I contact the boss man whenever I can! :-) 13. Think about the last few times you asked for assistance with hardware problems. How satisfied were you with the assistance provided? 3% Not applicable to me 81% Completely satisfied 13% Somewhat satisfied 4% Not satisfied 13a. If you were not completely satisfied with your hardware problem resolution, what would have made the experience better? Describe: more knowlege of how to take care of the problem - took several attempts and calls A technician who better understands a Mac Budget approval for new computer for student worker. follow-up with problems not yet resolved If tech would have stayed while I checked to see if everything was working the way I wanted. Many times they leave and then I discover some aspect of the problem that was not fixed and I have to request assistance again and wait until they can come back. more timely N/A n/a No one can figure out what is causing our color printing problem (Doug is working on it). It may be a software/driver problem...or the copier itself. Sending a technician who knew how to fix the problem. I had to snag a different tech in the hall weeks after the first one was unable to fix the problem. The second one fixed it. Technology User Survey Results 2005-Administration.doc 5

That the job had been done correctly, have to call back and request things to be fixed. The assistance is excellent, but not alway timely. Waited 2 months for a technician to help with printer issues! You guys do a terrific job with the personnel and equipment you handle and service!!!!!! 14. Think about the last few times you asked for assistance with software problems. How satisfied were you with the assistance provided? 10% Not applicable to me 75% Completely satisfied 13% Somewhat satisfied 3% Not Satisfied 14a. If you were not completely satisfied with your software problem resolution, what would have made the experience better? Describe: If tech would have stayed while I checked to see if everything was working the way I wanted. Many times they leave and then I discover some aspect of the problem that was not fixed and I have to request assistance again and wait until they can come back. If WebTrends would work for us again--or if we were being kept informed of the status of the work order. It takes a while to get the software installed N/A n/a New computer. not enough time spent learning Respond more efficiently. Helpdesk did not contact me about the issue. I called them almost a week later to check on ETA. The assistance is excellent, but not alway timely. The Mac thing again There needs to be someone here at night who can help solve problems. Not all problems occur during the day. If the problem is worked on during the day, I am not here to provide answers to the technicians questions. we have never been able to have our software operate at 100%...there's always the problem of our software being to huge due to all the graphics involved We need more Techs, particularly at night. When something is "fixed," something else often seems to be messed up.

15. Have you noticed a change in service over the last year? 41% Better 56% Worse 3% No change 16. How often do you need computer support staff available to you at times other than M-F 8am-5pm for issues that cannot wait until the next business day to be resolved? 68% Never 31% Sometimes Technology User Survey Results 2005-Administration.doc 6

1%

Frequently

16a. If you answered "sometimes" or "frequently", how are you currently contacting support staff during off-hours? 7% Do not have a method for contacting someone 17% Entering a Help Desk ticket 8% Calling someone from the computer support area at their home number Other (describe) Attempt to make prior arrangments Call there moble Library works from 7:45 a.m. until 9:30 p.m. Waiting until the next day to address the problem. Waste time trying to figure out a solution on my own. Ignore the problem and hope it will go away. Find a way around the problem.

Suggestions

17. Are there additional services that you would like to see the Blinn computer support areas provide? Another machine for the Open computer lab for students to add money to print account. Blinn e-mail for students. Current versions of software we use frequently should be updated frequently. I would like to have administrative control over my pc so that I can run the disk defragmenter and other utilities occasionally. Microsoft Outlook would help me perform my job better. More training for support staff in all areas and refresher courses for things we don't use as often n/a No no Only allow people to put Fortis on their computers if they have paid for it. Over the phone help to trouble shoot problems, rather than waiting for staff to show up Technical assistance and training with wireless response systems The computing services staff has ALWAYS been very helpful and supportive of us on the Schulenburg Campus. We don't know what we would have done without them. We need to move to a paper-less office system. Training in document sharing. An end to computer sharing. Yes, I would like to discuss the possibility of computing services technicians helping me develop an online job placement service for Blinn students to access part-time and/or full-time jobs online at the Blinn web site. This online placement system would also provide a direct online job hiring resource for local employers to meet their hiring needs. You really do need more staff. I know that's a budget issue, but downtime is productivity lost. 18. What visions, ideas do you have for expanding the use of technology at Blinn over the next five years? Technology User Survey Results 2005-Administration.doc 7

creation, conversion, and storage options for multimedia applications ? I'll submit later As a new employee, I will let those with more in-house experience decide that. Better computers in L249 Better systems all around. Better leave keeping, Better reports systems Computerized marquee that will advertise and promote evnets, welcome visitors Development of the online job placement system mentioned in item 17 above. email accounts for students, computer usage requiring students to login, exams sent to the Learning Center via email or on website E-text for students with disabilities, expanded reading software, I hope that any new technology is really user oriented! :-) I would like to see all my faculty have computers with build-in CD burners since we are having to do alot of powerpoints with huge amounts of graphics I would like to see files stored on microfilm Improve BORIS to make payments interactive. n/a Online purchasing and travel online tutoring Paper-less office. Training is needed so employees can see opportunities available to them to make their jobs easier. Evening computer support. Ability to start a second session on a computer. K.Jackson and I share this computer and we must log each other off in order to use the computer. Scanners and color printers for student use in the Computer Labs and the Library Simplify enrollment procedures. Take home laptops The internet maintenance management system (imms) time charges and attendance To get all divisions' software speaking to each other Updating versions of software on a regular basis within each department. Use of Mozilla products for internet/email, classes on how to use MS Office use of the wireless response system VCT CE courses; online registration and management for CE courses (all) We have already begun getting students involved in the process of advising and career research. We need to continue on this vein, putting as much of the responsiblity into the hands of the students as is possible. When a student is advise the documentation is all automated into the student data base. No standing in lines to turn in documents at Enrollment Services. System would have to alert student if there is still a hold out on the system before they can register. wireless Wireless Hotspots sor students and staff to use with PDA's and laptops.

Demographics

19. What campus do you primarily work on? 47% Brenham 45% Bryan 6% Schulenburg Technology User Survey Results 2005-Administration.doc 8

0% 3%

Sealy Other

20. How long have you been at Blinn? 18% Less than one year 26% One to three years 11% Four to five years 45% More than five years 21. What division do you belong to? 25% Academic Affairs 21% Administration & Planning 3% Athletics 12% Business Services 38% Student Services 22. What is your position classification? 22% Administration 27% Classified 41% Professional (non-faculty) 9% Faculty

Technology User Survey Results 2005-Administration.doc

9

Information

9 pages

Find more like this

Report File (DMCA)

Our content is added by our users. We aim to remove reported files within 1 working day. Please use this link to notify us:

Report this file as copyright or inappropriate

1035315