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Global Warranty

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Global Warranty - Reports

How to Access New Global Warranty Reports

All reports (except Vehicle Service History, which is available through Repair Orders) can be accessed from the Reports menu on the Service Main Menu.

Vehicle Service History

A Vehicle Service History report displays once the request and response have been processed. Note. The report will remain available until the Claim is closed. To print the Vehicle Service History report, select Print.

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© 2009 ADP, Inc

September 24, 2009

ADP, Inc. Dealer Services 10 Inverness Center Parkway, Suite 300 Birmingham, AL 35242

Global Warranty

Quick Reference

Global Warranty - Reports

Batch Submission Report

The Batch Submission report shows the batch identifier (transmit date and time), repair order details, as well as warranty and customer information. Internal and contract details also display on the report, if those repair types are setup to transmit. 1. 2. 3. 4. From the Service Main Menu, select Reports. Scroll to select the Global Warranty Reports. From the Global Warranty menu, select Batch Submission Report. The report contains all Batches within the date range selected. The GM Batch Submission Report window displays. Select a Starting Date.

Clarifying Question Report

The Clarifying Questions report displays the complaint codes, complaint descriptions and questions that the Service Agent can ask the customer to help diagnosis a problem. Follow the steps below to access the Clarifying Questions report. 1. 2. 3. 4. 5. 6. From the Service Main Menu, select Reports. Scroll to select the Global Warranty Reports. From the Global Warranty menu, select Clarifying Questions Report. The Printer Setup Wizard screen displays. Verify the print setup and click Finish. The Complaint Clarifying Question report displays. To print the report, select Print.

Note. The Ending Date defaults to the current date; however, any date can be added using the calendar drop down function. Any repair order that has not been transmitted or closed can be printed. 5. 6. 7. Click Print. The GM Batch Submission Report displays. To print the report, select Print.

© 2009 ADP, Inc

Global Warranty

Quick Reference

Global Warranty - Reports

Service Agent Transaction Summary

The Service Agent Transaction Summary will provide in detail the status of the Claims submitted to GM from the previous day. Important Note! The report will contain all claims within the date range selected. If an RO number is entered, only that RO will display in the report. The Service Agent Transaction Summary (SATS) report data is archived immediately upon receipt; however, SATS reports older than 90 days are purged from the system. 1. 2. 3. 4. Scroll to select the Global Warranty Reports. From the Global Warranty menu, select Service Agent Transaction Summary. The Service Agent Transaction Report window displays. Type the RO Number or select Starting Date and Ending Date as needed. Click Print List. The Service Agent Transaction Report displays. To print the report, select Print.

Global Warranty Claims Transmission Status

The GM Transmission Status report shows claims that have been prepared for transmission and those previously transmitted to GM. 1. 2. 3. 4. 5. 6. From the Service Main Menu, select Reports. Scroll to select the Global Warranty Reports. From the Global Warranty menu, select GM Transmission Status Report. Under Enter Report Criteria in the Select section, type the beginning and ending repair order numbers in the RO No: field. Select Open RO's or Closed RO's. In the Include section, select all the warranty/claim information to be applied to the report. · Non-Warranty · Applied Claims · Disapproved Claims · Pending Claims Click Print. The GM Transmission Status Report displays. To print the report, select Print.

Note. Starting and Ending Dates default to today's date. 5. 6. 7. 7. 8.

© 2009 ADP, Inc

Global Warranty

Quick Reference

Global Warranty - Reports

GM Current Table Versions

The GM Current Table Versions report shows a record of GM table updates. 1. 2. 3. 4. From the Service Main Menu, select Reports. Scroll to select the Global Warranty Reports. From the Global Warranty menu, select GM Current Table Versions Report. The GM Current Table Versions screen displays the version and effective date of the tables on the system.

Daily Cut Off Report

The Daily Cutoff Report displays all Repair Orders closed between the specified dates and time range. The Accounting transaction information is stored in Service and can be viewed in the Daily Cutoff report. Fields setup in the Bill Code Setup screen determines what is sent to Accounting. When an RO is closed the information goes to Accounting and displays on the Daily Cutoff report. When users receive the Service Agent Transaction Report, the warranty credits show on the Credit Memo line on this report. The report breaks down the totals of each RO with the account number, control number, cost, debit, credit, and variance amounts.

1. 2. 3. 4.

From the Service Main Menu, select Reports, Scroll to select the Global Warranty Reports. From the Global Warranty menu, select Daily Cutoff Report. The Daily Cutoff Report window displays. Select the specific date and scroll to select the time. Note. Starting Date and Ending Date display with today's date by default. 5. Click Print. 6. The Daily Cutoff Report displays. Credit Memo displays in the report. To print the report, select Print. Note. A suspense file displays in Accounting from the accounting entries received from GM.

© 2009 ADP, Inc

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