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Welcome to the Employee Assistance Program

We are here for you

The Aetna Employee Assistance Program (EAP) is a series of confidential services that help eligible employees and their household members balance the demands of work, life and personal issues. These services are available anytime through our website at www.AetnaEAP.com. Enter your company code in the Log In box on the right on the website.

EAP seminars

Not only does your Employee Assistance Program (EAP) provide you with services to help you balance work and life; we also offer seminars to support your staff. Each seminar is listed with:

· · ·

A brief description of what we will review in the seminar A listing of the seminar objectives The length of the seminar, if more than one hour

These seminars give basic information for the employees and groups we serve. EAP seminars encourage members to find out more about topics we cover. They provide refresher information for some. They also promote knowledge about the EAP. EAP seminars do not replace indepth, specialized trainings.

Setting up a seminar is easy

Seminars can be set up by submitting a completed request form to [email protected] or contacting your account executive. Be prepared to share any information that will be helpful; such as new policies or changes in your workplace. Your account executive can help you decide which seminar best meets your team's goals. When you request a seminar, please have this information on hand:

· · · · · · ·

Topic requested Number of seminars Date(s) and time(s) preferred Site contact person's name, phone and email address Delivery site address Anticipated number of participants and group demographics Any special security/safety requirements

Lead time for seminar requests

In order to schedule your seminar, our team needs a minimum of 30 days' notice.

Cancellation policy

If you need to cancel a seminar, please contact the Training Department directly at [email protected] at least three business days in advance of your seminar. Cancellations fewer than three business days may result in a fee. Please discuss any concerns about this policy with your Account executive. We will work with you to reschedule your seminar.

30 minute seminars

Unless otherwise noted, most of our seminars are intended to last one hour. If you would like to schedule a shorter session, please consult our list of 30 minute seminars. Please note these seminars are meant to be delivered faceto face and your organization will be charged one hour of training.

The EAP Program is offered and administered by Aetna Behavioral Health, LLC and/or Aetna Life Insurance Company (Aetna).

Seminar Catalog 2013

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Table of Contents

EAP & work/life orientation ......................................................................................................................................... 6 EAP & work/life orientation (employee) .................................................................................................................. 6 EAP & work/life orientation (supervisor) ................................................................................................................. 7 . Adult care .................................................................................................................................................................... 8 Caring for aging loved ones ...................................................................................................................................... 8 Planning ahead for retirement ................................................................................................................................. 8 Preparing for retirement -- elder care ..................................................................................................................... 8 Reframing the empty nest ........................................................................................................................................ 8 The sandwich generation ......................................................................................................................................... 9 Child care & parenting ............................................................................................................................................... 10 . Parenting skills development -- the toddler years (1224 months) ......................................................................... 10 Parenting your teen ............................................................................................................................................... 10 Preparing your child for college .............................................................................................................................. 10 Supporting schoolage children .............................................................................................................................. 10 Daily life ..................................................................................................................................................................... 11 Domestic violence -- abuse ................................................................................................................................... 11 Managing in times of personal crisis ...................................................................................................................... 11 . War fatigue or PTSD ............................................................................................................................................... 11 Health & wellness ...................................................................................................................................................... 12 Adopting a healthy lifestyle.................................................................................................................................... 12 Brain health new for 2013 ..................................................................................................................................... 12 Childhood and adolescent obesity .......................................................................................................................... 12 Coping with anxiety ............................................................................................................................................... 12 Coping with personal loss....................................................................................................................................... 13 Dealing with anger ................................................................................................................................................. 13 Dealing with burnout ............................................................................................................................................. 13 Depression in families ............................................................................................................................................ 13 Emotional eating .................................................................................................................................................... 14 How to manage after quitting smoking .................................................................................................................. 14 It's holiday time already? ....................................................................................................................................... 14 New Year's resolutions -- how to make them and how to keep them! ................................................................... 14 Nutrition basics ...................................................................................................................................................... 15 Quitting smoking (2 hours) ..................................................................................................................................... 15 Suicide awareness .................................................................................................................................................. 15 Taking sleep seriously ............................................................................................................................................ 15 Thinking about quitting smoking ............................................................................................................................ 16 Personal improvement ............................................................................................................................................... 17 Approaches to decision making .............................................................................................................................. 17 The art of small talk ............................................................................................................................................... 17 Assertiveness ......................................................................................................................................................... 17 Building skills to handle life's pressures ................................................................................................................. 18 Change mastery ..................................................................................................................................................... 18 Communication skills ............................................................................................................................................. 18 Emotional intelligence new for 2013 ..................................................................................................................... 19 Forgiveness new for 2013 ..................................................................................................................................... 19 Goal setting for life and work ................................................................................................................................. 19 Managing the difficult interaction (1.5 hours) ........................................................................................................ 19 The power of positive thinking new for 2013 ........................................................................................................ 20

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Resolving conflict ................................................................................................................................................... 20 Stress management ............................................................................................................................................... 20 Stress management and achieving balance at work and home (2 hours) ................................................................ 20 The work and home balancing act .......................................................................................................................... 21 Professional development .......................................................................................................................................... 22 Alcohol and drugfree workplace for employees .................................................................................................... 22 Building successful teams ....................................................................................................................................... 22 Coping with job loss ............................................................................................................................................... 22 Coping with organizational change (1.5 hours) ....................................................................................................... 22 Coping with shift work ........................................................................................................................................... 23 Diversity ................................................................................................................................................................ 23 Effective collaboration ........................................................................................................................................... 23 Effective communication at work ........................................................................................................................... 23 Etiquette in the workplace ..................................................................................................................................... 23 Generational differences in the workplace ............................................................................................................. 24 Learning about your conflict management style (1.5 hours) ................................................................................... 24 Managing a difficult customer (1.5 hours) .............................................................................................................. 24 Managing violence in the workplace for employees (1.5 hours) ............................................................................. 24 Negativity in the workplace for employees ............................................................................................................ 25 Providing excellent customer service (1.5 hours) .................................................................................................... 25 Respectful communication in the workplace (1.5 hours) ........................................................................................ 25 Sexual harassment prevention for employees (2 hours) ......................................................................................... 25 Strengthening work relationships -- team building (1.5 hours) .............................................................................. 26 Stress management at work ................................................................................................................................... 26 Time management ................................................................................................................................................. 26 Working with the terminally ill ............................................................................................................................... 27 Professional development for managers .................................................................................................................... 28 Addressing negativity in the workplace (supervisor) .............................................................................................. 28 Alcohol and drugfree workplace (supervisor) (2 hours) ......................................................................................... 28 Department of transportation: alcohol and drugfree workplace (supervisor) * (2 hours) ...................................... 28 Diversity in the workplace for supervisors (1.5 hours) ............................................................................................ 29 Generational differences in the workplace ............................................................................................................. 29 Helping the distressed person ................................................................................................................................ 29 Leadership ............................................................................................................................................................. 29 Leading in difficult times (1.5 hours) ...................................................................................................................... 30 Manager's guide to coping with downsizing (2 hours) ............................................................................................ 30 Managing critical behavior issues in the work place (supervisor) ............................................................................ 30 Managing violence in the workplace (supervisor) (2 hours) .................................................................................... 30 Meeting management ............................................................................................................................................ 31 Mentoring through coaching .................................................................................................................................. 31 Motivating your staff and improving morale .......................................................................................................... 31 Sexual harassment prevention (supervisor) (2 hours) ............................................................................................. 31 30 minute trainings new for 2013 ............................................................................................................................. 32 . 20 minutes of relaxation ........................................................................................................................................ 32 Adopting a healthy lifestyle: Fitness and exercise .................................................................................................. 32 . Adopting a healthy lifestyle: Getting support ......................................................................................................... 32 Adopting a healthy lifestyle: Healthy eating ........................................................................................................... 32 Adopting a healthy lifestyle: Sleep and relaxation .................................................................................................. 33 Balancing work and home ...................................................................................................................................... 33 Effective communication: Body language ............................................................................................................... 33 Effective communication: Email and technology .................................................................................................... 33

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Effective communication: Getting your message across ......................................................................................... 33 Effective communication: Listening skills ............................................................................................................... 34 Job Burnout ........................................................................................................................................................... 34 New Year's resolutions .......................................................................................................................................... 34 . Nutrition basics ...................................................................................................................................................... 34 Strengthening work relationships .......................................................................................................................... 34 Stress management ............................................................................................................................................... 35 Time management ................................................................................................................................................. 35

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EAP & work/life orientation

EAP & work/life orientation (employee)

EAP1103

Come hear what your Employee Assistance Program is all about and what benefits it offers to you. In today's times we find ourselves having to do more with less, and time is a scarce commodity. Let us help you juggle those work and life issues. Our services are totally confidential. · What is an EAP? · Items we can help with · No hassles with forms, easy access · Benefits of your EAP · Web access

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EAP & work/life orientation (supervisor)

EAP1105

This training for supervisors discusses the EAP benefits provided by their employer. It provides details about who is eligible, how the process works, confidentiality, what types of problems are often addressed and how to access benefits. It also provides information for supervisors on how to identify a troubled employee and walks them through the company's process of referring an employee to the EAP. · Help give you guidance on how to focus on managing an employee's performance issues instead of their personal issues · Assist managers with management consultation · Provide support for traumatic workplace events · Assist employees with work/life balance

Adult care

Caring for aging loved ones

AAC4005

More and more of us find ourselves caring for our parents or elderly loved ones. Join us to learn some of the basics: Learn how to assess your parent's or loved one's needs; hear about alternatives to singlehandedly making all the choices for your loved one; get tips on when and how to discuss your loved one's needs as the ability to remain independent declines. · Evaluating your loved one's needs · Resources for care in the home and community · Communicating with other family members · Evaluating your own level of responsibility · Involving your parent/loved one in decision making · Tips for longdistance caregiving

Planning ahead for retirement

AAC4006

This seminar will help you list out things to consider for your retirement. We will walk you through questions to personalize your retirement decisions and give you some assessment tools. · Explore attitudes and beliefs about retirement · Discuss components of a "psychological portfolio" · Review selfassessment tools · Learn about resources for "whole person" retirement planning

Preparing for retirement -- elder care

AAC4004

This training is for employees preparing for retirement and wishing to plan ahead for their own care. This program reviews things to consider for a comprehensive life plan. · What constitutes healthy aging? · Understanding pre and postretirement needs · Health, housing, financial and legal issues to consider

Reframing the empty nest

AAC4002

Is this a time of joy or sadness? It can be both! Let's discuss how to transition into this new relationship with your child. · What is happening · Redefining parenting · Tasks of the middle years · If the nest fills up again

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The sandwich generation

AAC4003

Feeling pulled at both ends? Caring for your children while at the same time caring for your aging parents? Tired? Stressed? This seminar explores the challenges and complexities of multigenerational living. · Understanding developmental tasks of the middle years · Taking care of yourself · Rules for multigenerational living · Launching children into adulthood

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Child care & parenting

Parenting skills development -- the toddler years (1224 months)

ACC1002

One of the major dilemmas facing parents of toddlers is that they perceive only two approaches to handling conflicts -- some choose the "I win -- You lose" approach, some the "You win -- I lose" approach, while others seemingly cannot decide between the two. This session reviews the "nolose" method of resolving conflicts. · Developmental issues · Behavioral interventions · Toddler jealously · Parent/toddler activities

Parenting your teen

ACC1003

It is the adolescent's task to begin separating from you. This can't occur without some friction and challenge to your authority. In order to be successful through this time, the adolescent must begin to sever some of the ties that bind him/her to you. Come join us to explore how to help rather than impede this process. · Identity vs. role confusion · Survival skills · What makes a healthy family · How to recognize when it's time to get help

Preparing your child for college

ACC1004

This seminar is intended for both parents and their children who are just entering college. Ultimately, the goal is to help the new college student have as successful a transition as possible, while offering tips to make that happen. Also, some awareness tips are given to help the family left behind. · Changes in personality · Discuss and share the financial picture · Preparing for the report card · Dealing with roommates and orientation day

Supporting schoolage children

ACC1005

Teachers, classmates, friends ... where do you step in and where do you let your child negotiate these relationships? Learn ways to support your child through elementary school and intermediate school years while keeping your ultimate goal in mind -- a healthy, welladjusted adult. · Review basic parenting assumptions · Erikson's developmental stage · Explore survival skills · Parent/teacher conference tips · How to recognize when it's time to get help

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Daily life

Domestic violence -- abuse

ADL6001

What is domestic violence and who is affected by it? What do you do if the victim decides to stay -- or leave? Learn more about this issue and who it affects by attending this seminar. · What is domestic violence? · Cycle of violence · Lenore walker's theory of violence · Selfhelp · Helping a coworker · Helping a family member or friend

Managing in times of personal crisis

ADL6002

A crisis is a turning point for better or worse. Because it is unexpected, people tend to experience a period of psychological disequilibrium. This seminar will help you understand and manage this process. · Defining crisis · Considering stages of a crisis · Preparing an action plan

War fatigue or PTSD

ADL6002

What is war fatigue? Is it similar to or the same as PTSD? How is it treated? What helps and what can family members do? This seminar helps us to explore these topics. · Define war fatigue and PTSD · Identifying the signs of each · Identifying the differences · Identify what helps · Become familiar with resources

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Health & wellness

Adopting a healthy lifestyle

AHW8013C

You can live a healthy life by adopting healthy habits and thoughts! This is an achievable goal in anyone's life. In this seminar, we'll review behaviors and beliefs that make up a healthy life, including: · An overview of a healthy lifestyle · Understanding the basics of healthy eating · The role of exercise · The power of sleep · How setting and reaching goals empowers us to live well

Brain health new for 2013

AHW8025

Do you have trouble remembering where you put your keys? Do you find yourself struggling to concentrate during meetings? New research shows us how taking care of our brains can help us with agerelated issues and improve day to day coping. · Examine why brain health important · Provide tools to improve brain health · Offer resources for future reference

Childhood and adolescent obesity

AHW8010

Childhood obesity is a common problem in our country. This seminar provides information, tips and strategies on how to help your children obtain and maintain health. · Obesity defined · Calculating BMI · Problems associated with obesity · What can you do

Coping with anxiety

AHW8016

How do we tell the difference between normal feelings of stress and symptoms of anxiety? This workshop helps participants understand different types of anxiety and provides tools to notice signs in your own life or the life of someone close to you.

· · · ·

Define anxiety disorders Identify anxiety symptoms Understand how thoughts and actions contribute to anxiety Overview of treatment and care of anxiety disorders

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Coping with personal loss

AHW8002

Grief is caused by many types of losses -- the loss of a loved one, a pet, a job, a lifestyle, a function. This seminar helps you to understand the grief process as well as help you to find healthy ways of coping. · What to expect · Healthy coping skills · Warning signs · Resources

Dealing with anger

AHW8012C

Anger is a powerful human emotion that has physical, psychological and interpersonal consequences. This program explores those areas and provides tips to manage angry responses. · Defining anger · Physiological responses to anger · Identifying anger · Proactive approaches to dealing with anger · Managing anger

Dealing with burnout

AHW8005

A very real phenomenon that needs attention, this seminar will provide basic information on how to recognize and cope with burnout. · Definition of burnout · Signs to recognize burnout · Symptoms of burnout · Prevention · Personal assessment · Next steps to take

Depression in families

AHW8006

What is depression? Come learn the basics of what causes depression and how depression impacts a family. What can you do if a family member is depressed? Come and find out at this interactive seminar. · What is depression? · What are the symptoms of depression? · How does depression impact families? · Why families are important? · How to care for a depressed family member · Taking care of you

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Emotional eating

AHW8001

Sometimes it is hard to know whether you are truly hungry or if you are filling another need. This seminar helps you to learn the difference between hunger of the body and hunger of emotions. You will learn: · The definition of emotional eating · Factors that trigger emotional eating · Ways to identify your triggers How to distinguish between physical and emotional hunger How to eat in response to hunger rather than emotions

How to manage after quitting smoking

AHW8020

This seminar provides an understanding of what to expect and provides tips to manage the cravings. · Learn about the healing process · Making it through the first few days · Tips to reduce weight gain · Manage stress and irritability · Learn some healthy practices

It's holiday time already?

AHW8007

The holidays are painted as cheerful and relaxing. So, why do we get so stressed? Let's look at what contributes to our stress and learn ways to reduce this level and truly enjoy those special occasions. · Learn to address the stress of the holidays · Find ways to make your holiday more enjoyable · Learn tips to manage the holiday stress · The EAP and its role in helping you fight stress

New Year's resolutions -- how to make them and how to keep them!

AHW8008

This seminar reviews why we make New Year's resolutions and the most common ones. Can you guess? We will unveil "resolution pitfalls" and offer a recipe for resolution success. · Why make New Year's resolutions? · Common resolutions · Resolution pitfalls · Resolution success tips · Recipe for success

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Nutrition basics

AHW8018

Do you want to have a healthier diet? This seminar can help. You will come away with an understanding of the nutritional needs we all have. You will also receive information on: · Ways to maintain healthy and balanced eating habits · Developing an understanding of the different elements of nutrition · The purpose of vitamins · Healthy food choices

Quitting smoking (2 hours)

AHW8011

This seminar provides the smoker with an understanding of tobacco addiction. In addition, it helps the smoker to determine where he or she falls on the quitting smoking readiness scale. Several smoking cessation techniques will be discussed and include consideration of the pros and cons of each choice. · Learn the facts about smoking and tobacco usage · Understand what motivates you to consider quitting · Clarify how ready you are to make these changes · Identify how addicted you are to nicotine · Learn how to customize a program that has the best chances of success · Know what resources are available to help you

Suicide awareness

AHW8014C

This seminar is designed to enhance understanding of behaviors and emotions experienced by the suicidal person. It debunks common myths and provides suggestions on what to look for and how to intervene when someone is suicidal. · Learn about situations that increase suicide risk · Become aware of feelings and actions associated with suicide · Review common myths about suicide · Learn ways to help and intervene · Dealing with grief reactions · Resources

Taking sleep seriously

AHW8019

How important is sleep? Without it you wouldn't survive. Sleep is an essential part of daily life. It helps us to stay focused, remember things and keeps us energized and able to face the tasks of the day. This program looks at: · What is considered "normal" sleep · Things that might indicate a sleeping disorder · Lifestyle influences on sleep · Ways to increase your chances of getting a good night's sleep · Where to go for more information

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Thinking about quitting smoking

AHW8021

This seminar provides information about quitting tobacco use. The attendee will learn the many benefits of quitting and will also be: · Provided stateofthe art, credible information about tobacco use · Helped to assess readiness to quit smoking · Given an overview of cessation techniques and approaches · Helped to determine which approach might work best

Weight management

AHW8009

So, what is obesity? Join us and we'll tell you. Come learn how to calculate your BMI (body mass index). Identify those at risk for obesity. Receive some answers and hear more questions regarding obesity. Learn what we can do about the obesity epidemic. · What is obesity? · How to calculate BMI · Identifying those at risk · Some answers, more questions

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Personal improvement

Approaches to decision making

API11005

Staffing resources are limited, time is short and you must do more with less -- so how do you get that job done? Look for simple answers first before searching for complicated ones. But, will the simple answers work the next time? Join us as we review problemsolving techniques that give meaning to "thinking outside of the box." · Review of decision levels · Planning for decision making · Defining consensus · Developing a team approach · Overview of decisionmaking steps · Requirements for creative thinking · Stages of creative problem solving

The art of small talk

API11007

Find yourself at business meetings with little to say? How about social gatherings? Are you the one standing in the corner with the plant? This seminar will help you to develop the art of small talk so that you can increase your comfort level. · Learning conversation builders · Recognizing conversation stoppers · Increasing comfort levels in social situations

Assertiveness

API11001

Assertiveness does not come naturally. Many people avoid potentially confrontational situations. In any situation, the aim should not be just to gain a win; the aim should be to solve the problem and get the best result. This presentation can help identify the assertiveness skills needed and situations where assertiveness should be applied. · Review the differences between assertiveness, aggressiveness and passiveness · Assertiveness bill of rights · Steps to take toward gaining assertiveness · Assertiveness conflicts

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Building skills to handle life's pressures

API11003

Selfregulation is a valuable tool that can be utilized to improve our responses in both our personal and work lives. This seminar will provide information on the concept of selfregulation while introducing the physical and emotional effects of being under pressure. Participants will be provided tools to communicate more effectively under pressure and implement a personal plan to relieve pressures. · Understand the definition for self regulation · Understand effects of being pressured · Learn to communicate effectively when under pressure · Implement a plan to relieve pressure · Find balance within your life

Change mastery

API11004

This program explores the impact of change and our response to it. Take a brief personal inventory to see how change may affect you in the next year. Do you tend to be proactive or reactive? Do your beliefs limit or empower you? Come and learn positive strategies to cope with change. Discover how one can change his/her beliefs about change from limiting to empowering and define your resilience to change. · Phases of transition (the transition curve) · The impact of change -- (personal inventory exercise) · Personal strategies when facing change · Proactive vs. reactive response to change · Procrastination · Perfectionism · Limiting beliefs vs. empowering beliefs about change · Change hardiness (resilience)

Communication skills

API11002

Do you know your communication style? Are you a blend? This seminar will help you to overcome barriers to effective communication and will provide many tips to improve your communication skills. · Communication styles · Communication process · Guidelines for effective communication · Barriers to effective communication · Overcoming barriers to effective communication · Communication tips

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Emotional intelligence new for 2013

API11014

Do you know your EQ? People with high emotional intelligence tend to have stronger relationships and bounce back more easily after negative life events. This seminar provides participants with some tools to improve their emotional intelligence. · Define emotional intelligence · Understand your own feelings and the feelings of others · Develop tools to cope with feelings

Forgiveness new for 2013

API11015

Carrying around feelings of anger can hurt our health and relationships. This seminar provides participants with the tools to set themselves free from these feelings and move forward. Define forgiveness Examine why forgiveness is important Walk through the steps to forgive

Goal setting for life and work

API11006

Achieve more in all areas of your life! You can improve your performance, enhance motivation and increase your self confidence all by setting and achieving your goals! This seminar will increase your pride and satisfaction by: · Teaching you effective goal setting skills · Helping you to recognize barriers to goal achievement · Having you establish appropriate and realistic goals in the context of your life roles

Managing the difficult interaction (1.5 hours)

API11008

This seminar discusses ways to manage a difficult interaction whether this is at your workplace or at home. · How does perception influence our behavior · What are our options for handling a difficult encounter · Skillbuilding techniques and roles plays

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The power of positive thinking new for 2013

API11016

Is the glass half full or half empty? Did you do well on that project because you worked hard on it or because your boss went easy on you? Positive thinking helps you feel empowered and improves selfesteem. Identify whether you are a positive or negative thinker Examine the importance of positive thinking Tips to become a positive thinker

Resolving conflict

API11009

Whether you need to resolve conflict in your personal life or in your work capacity, it helps to understand the different personality types as described by the Myers Briggs Type Indicator (MBTI). For more than 60 years, the MBTI tool has helped millions of people throughout the world gain a deeper understanding of themselves and how they interact with others, helping them improve how they communicate, work and learn. · Why it's important to know ones personality type · Implications to your work environment · Communicating with different personality types

Stress management

API11011

This onehour introduction to stress management is for those interested in learning more about managing stress in daily life. The presentation includes a brief, 10second stress reliever exercise. Areas discussed include: · Defining stress and the stress response · Improving ability to recognize and identify your personal stress symptoms · Understand how thoughts and actions contribute to the stress response · How to manage stress more effectively through improved evaluation and selfcare

Stress management and achieving balance at work and home (2 hours)

API11012

This workshop is divided into two parts. Part one focuses on stress and distress. The focus is on recognizing and reducing life stress. Part two focuses on life balance. Handouts will be used to help attendees consider where their time and energy is focused. Suggestions will be given on how to create a healthy, life balance. · Redefine stress · Recognize your personal stress responses · Identify priorities in your life · Determine if priorities are in balance · Create more balance in your life · Manage stress more effectively

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The work and home balancing act

API11020

This seminar helps you to consider the multiple roles you play in life. You will consider how much time you spend on these varied roles. Does this work for you? Do you wish you had more time for other pursuits? The information contained in the seminar will help you to answer these questions. It will focus on helping you to: · Identify the important priorities in your life. · Determine if your life gives you the balance you seek. · Learn strategies to create more balance and harmony in your life. · Create a plan for change.

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Professional development

Alcohol and drugfree workplace for employees

APD9001

This seminar is best for employers that have a drugfree workplace policy or companies considering implementing such a policy. At the end of the training, employees will be aware of the dangers of alcohol and drug abuse. · The requirements of the drugfree workplace policy · The prevalence of alcohol and drug abuse and its impact on the workplace · How to recognize the link between poor performance and alcohol and/or drug abuse · The progression of the disease of alcohol and drug addiction · What types of assistance may be available

Building successful teams

APD9021C

This one hour seminar focuses on the 4 stages of team development. Also considered is the key ingredients that make up a successful team. The story of the geese will be used to consider ways to enhance team unity and support. · Understand team development issues · Consider where your team is at in terms of development and its chance of success · Increase understanding and use of team building techniques

Coping with job loss

APD9007

For companies who are downsizing, this program provides practical tips for employees adjusting to changes in the workplace and coping with job loss. · Adjusting to changes in your job · Communicating with your family · Stress management techniques · Career counseling and job searches · Helpful resources

Coping with organizational change (1.5 hours)

APD9029

In today's organizations, change is the rule rather than the exception. Reorganization, downsizing, mergers, takeovers, rapid growth and new technology are among the major changes. The purpose of this workshop is to highlight practical and proven methods for coping with organizational change. · The impact of organizational change · The seven stages of change · The key features of resiliency · How to cope with highmagnitude change

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Coping with shift work

APD9030

The unique demands of shift work affect employees personally and professionally by creating conflicts between balancing work and family, as well as impacting their productivity on the job. This workshop will focus on identifying resources to help create successful strategies to effectively respond to the demands of shift work. · Types of shift work stress · Identify shift work stress and the impact on your life · Personal strategies for managing shift work stress

Diversity

APD9009

Join us as we define culture and diversity. Answer our quiz to see how savvy you are in diversity issues. Do you know the ethnic and cultural stumbling blocks? Learn why companies are celebrating diversity! · Culture · Diversity defined · Ethnic and cultural stumbling blocks · Why diversity

Effective collaboration

APD9010

Join us as we look at the challenges of collaboration, one of which is communication both with the individual and the corporation. We'll look at how to effectively communicate and learn how to manage the collaborative process. · Manage the collaborative process · Identify barriers to collaboration and communication · Overcome barriers

Effective communication at work

APD9027C

This presentation reviews the different types of communication used in the workplace and suggests how to be effective in each form. It includes: facetoface communication, meetings, written, electronic (email), and telephone (voicemail). It will cover the benefits and challenges for each type and offer practical do's and don'ts to communicating at work. · Methods of communication used in the workplace · Do's and don'ts of workplace communication · Effectiveness of workplace communication

Etiquette in the workplace

APD9024C

Do you ever wonder how your workplace behaviors affect others? Are you ever concerned that you may be presenting yourself in a way that you do not intend? Understanding workplace etiquette is a must. It can affect your work relationships as well as how managers perceive you and your abilities. In this seminar, you will learn: · The basics of workplace etiquette · Etiquette tips for different areas of the work environment · The little things that impact your image in the workplace

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Generational differences in the workplace

APDM10006

Understanding the influences and expectations that four generations bring to the workplace is very important in developing and maintaining harmonious, workplace relationships. This onehour seminar will discuss generational influences and styles of the four generations currently in the workplace. You will learn about: · Historical influences of each generation · Personal and lifestyle influences · Workplace characteristics · Commonalities among the generations

Learning about your conflict management style (1.5 hours)

APD9006

When confronted with a conflict in the workplace there are several ways a person might handle the situation. One might "take the bull by the horns" and meet others headon with the facts; one could "wait it out" and see if the problem resolves itself or is resolved by others; one might focus on "shortterm gains" in an effort to appease the conflicting parties or attempt to split the difference. Or, one could "take the time" to engineer a "winwin" scenario that would balance the needs of all interested parties. Learning more about the personal styles used to deal with conflict situations can help you handle conflict more effectively. · Identify their personal approach to conflict · Learn to identify the conflict management style of others · Discuss how to use this information to improve conflict management skills

Managing a difficult customer (1.5 hours)

APD9013

This lesson covers techniques for handling customers who may be challenging to work with. We consider how perception influences the customer's presentation and what you can do about this. · Identify three basic behavioral/personality styles · Develop techniques for enhancing customer interactions · Demonstrate how to handle difficult customers appropriately

Managing violence in the workplace for employees (1.5 hours)

APD9015

In this session, the employee's role and responsibility in managing workplace violence will be examined. Additionally, this session explores how violence in the workplace is defined, what workplace violence costs your company and its employees, what contributes to workplace violence and how to detect the potential for violence and prevent it. The seminar also gives employees the resources to assist them in dealing with a troubled coworker or situation. · Your role and responsibility in avoiding workplace violence · How violence in the workplace is defined · What workplace violence costs your company and its employees · What contributes to workplace violence, how to detect the potential for it · Resources to report a troubled employee or situation

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Negativity in the workplace for employees

APD9031

Negativity can have a significant impact on a workplace's performance and productivity. This seminar will look at the two types of negativity found in the workplace: state and trait negativity as well as some common causes. Participants will also walk away from this seminar with practical solutions to help promote a more positive work environment. · Identify the two types of negativity · Review the causes/reasons negativity occurs in the workplace · Identify ways negativity impacts the workplace · Discuss solutions for creating a more positive workplace

Providing excellent customer service (1.5 hours)

APD9032

Difficult people make our jobs more challenging. We tend to feel frustrated, angry and uncomfortable when we encounter someone who is a challenge. It helps to focus on what we can do rather than wishing it would all go away or that the other person will change. Difficult interactions tend to be the exception rather than the norm. But they usually create a majority of our job stress. This seminar will help you to learn: · How to control your own response · Essential components of communication · Appropriate customer service etiquette · Good habits to promote successful interactions · Strategies to deal with situations and people when they do escalate

Respectful communication in the workplace (1.5 hours)

APD9033

The workplace is focused on getting tasks done. It also is a place where work and personal relationships are formed. Thus, it's important to understand your own workplace culture so you know how to navigate these relationships successfully. This seminar helps you to: · Distinguish different kinds of boundaries · Develop skills to maintain healthy boundaries · Understand successful communication · Understand the wide range of factors in dealing with different personalities and situations · Learn helpful strategies when dealing with different personalities

Sexual harassment prevention for employees (2 hours)

APD9035

Sexual harassment complaints are on the rise and coworkers were named as alleged harassers 72% of the time. The most common complaint from victims involved offensive remarks, offensive jokes or teasing, or unwelcome touching. It is important to become aware of the types of behavior that others consider offensive. This seminar will outline the federal laws prohibiting discrimination in the workplace, define harassment and discrimination and give examples of the different types. Suggestions for responding to harassment will also be reviewed. · Recognize behavior that could be considered sexual harassment · Avoid behaving in a way that could be interpreted as sexual harassment · Describe employee's responsibilities in creating a work environment free of sexual harassment · State the actions to take when any behavior considered to be sexual harassment, or having the potential to lead to a sexual harassment claim, occurs

Strengthening work relationships -- team building (1.5 hours)

APD9017

This seminar stresses the importance of workplace satisfaction and positive team engagement. We help you understand your contribution and the contribution of each team member is of vital importance to team success. We refer to the "Remember the Titans" effect -- when you appreciate each other's differences, your team wins! And, other teams will want to work with you! This seminar works best with a group of around 25 participants, as the seminar tends to be interactive, and participation is encouraged. · Workplace satisfaction · Good rapport and trust create positive energy · Knowledge that your contribution is important · Knowledge that each team member is important · "The Titans" effect -- when you appreciate each other's differences, your team wins! · Other teams will want to work with you!

Stress management at work

APD9019

This seminar picks up where stress management -- "the basics" leaves off. If you choose to focus on things that are not in your control (other people's behaviors, thoughts, actions or events that you cannot change) you will be growing your frustration; if you choose to focus on things that are in your control (your thoughts, behaviors, actions that you take), you are growing personal responsibility for your life and enhancing your happiness. · Identifying what we can control · Review balancing of demands · How to prioritize and organize · Effective meeting management and attendance

Time management

APD9020

This seminar looks at the two factors that drive our choice of how we use our time: Urgency and Importance. It helps participants identify their personal time management style and offers tips and tools to support their style. · Why time management is important · Common barriers to effective time management · Helpful tools · Identify what is in your control

Seminar Catalog 2013

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Working with the terminally ill

APD9023

This onehour seminar discusses the challenges of working with the terminally ill. It is hoped that by the end of the seminar, participants will gain a greater understanding of ways to get and give support while providing an invaluable service to those they serve. It includes consideration of the following: · Assumptions about what the job requires · What makes the job difficult · Beliefs about death · Grief and adult reactions to grief · Compassion fatigue · Cognitive distortions · Ways to build resiliency · Selfcare suggestions

Seminar Catalog 2013

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Professional development for managers

Addressing negativity in the workplace (supervisor)

APDM10016

Negativity is bound to happen in a workplace and eliminating it completely is an unrealistic expectation. This presentation will help you focus your energy on the negativity that you can impact and will provide tools to create positive change. · Identify the two types of negativity · Review the causes/reasons negativity occurs in the workplace · Identify ways negativity impacts the workplace · Discuss solutions for creating a more positive workplace

Alcohol and drugfree workplace (supervisor) (2 hours)

APDM10001

This training is geared towards helping supervisors understand the different components of the drugfree workplace policy and their role in implementing the policy. Please note: This training does NOT meet Department of Transportation standards. · Your role in implementing a drugfree workplace policy · Identify and investigate crisis situations · Recognize workplace problems that may be related to alcohol and other drugs · Intervene in problem situations · Refer employees who have problems with alcohol and other drugs · Continue to supervise employees who have been referred to assistance · Avoid enabling and common supervisor traps

Department of transportation: alcohol and drugfree workplace (supervisor) * (2 hours)

APDM10017

This course is designed to meet the training requirements for supervisors of employees in Department of Transportation (DOT) safety sensitive positions. The training maintains a focus on DOT related scenarios, cases and examples that individuals working under DOT mandates will be able to identify. The training provides 60 minutes of awareness training on controlled substance use and 60 minutes of awareness training regarding alcohol misuse. · Understand how substance abuse impacts DOT safety sensitive roles · Identify indicators of substance misuse · Provide skills for responding to substance abuse problems · Review of DOT regulations regarding testing procedures and duty process

* Additional Charges for this seminar may apply. Please contact your Account executive for details.

Seminar Catalog 2013

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Diversity in the workplace for supervisors (1.5 hours)

APDM10011

What makes us different? This workshop will look at several areas of diversity including age, sexual orientation, gender, race, religion, physical ability, family situation, class, and ethnicity. It offers a sensitivityraising training about the do's and don'ts of appropriate respect of coworker differences. · Define discrimination, harassment, protected class · How to respect the rights of others · How to truly embrace diversity

Generational differences in the workplace

APDM10006

Understanding the influences and expectations that four generations bring to the workplace is very important in developing and maintaining harmonious, workplace relationships. This onehour seminar will discuss generational influences and styles of the four generations currently in the workplace. You will learn about: · Historical influences of each generation · Personal and lifestyle influences · Workplace characteristics · Commonalities among the generations

Helping the distressed person

APDM10005

In some workplaces, one will encounter others who have experienced severe distress through life traumas such as bank robberies or weatherrelated disasters. In these times, it is helpful to be able to recognize distress and learn how to best manage the encounter. In this onehour seminar, you will learn the following: · How do you recognize distress in others · How to manage critical behaviors and encounters · Best practices and protocols · Resources available to help · Ways to take care of yourself in a stressful environment

Leadership

APDM10012

To manage or to lead? The first critical question to ask yourself when you become a supervisor is whether you are going to manage the people who report to you or lead them. Since leadership can be learned, this workshop presents values and behaviors that help develop good leadership skills. It also debunks some myths concerning leadership. · Leadership Competencies · Compare Traditional vs. Contemporary Leadership · Common "Derailers" for Leaders · Four Areas for Effective Leadership

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Leading in difficult times (1.5 hours)

APDM10007

The changes that have occurred in today's workplace present a challenging environment for managers. This workshop will explore how managers can respond to this challenge by increasing the effectiveness of their communication and addressing employee disengagement. · Discuss the impact of organizational change · Review the 7 stages of change · Learn key management skills for each stage · Create a vision for the future · Maintain awareness of employee's struggles · Action steps to help with the transition

Manager's guide to coping with downsizing (2 hours)

APDM10008

This halfhour presentation was developed to help managers address the needs of the downsized employee. It provides an action plan as well as discusses the stages of acceptance an employee may go through upon hearing he/she has been downsized. You will learn: · How to be prepared with appropriate information · To understand the stages of acceptance · Increase awareness of risks and potential effects on employees · How to recognize signs of distress or violence · Available resources · How to work with the remaining employees

Managing critical behavior issues in the work place (supervisor)

APDM10002

So what are critical behaviors? What is your role as supervisor? We learn strategies to manage critical behaviors in the workplace. · Critical behaviors to observe in the work place · Your role and responsibilities · Strategies to manage critical behaviors · Supervisor pitfalls · Case examples and role plays

Managing violence in the workplace (supervisor) (2 hours)

APDM10003

In this session, the supervisor's role and responsibility in managing workplace violence will be examined. Additionally, this session explores how violence in the workplace costs your company and its employees, what contributes to workplace violence, how to detect the potential for violence and prevent it. The seminar also gives supervisors the resources to assist them in dealing with a troubled employee or situation. · Your role and responsibility in managing workplace violence · How violence in the workplace is defined · What workplace violence costs your company and its employees · What contributes to workplace violence, how to detect the potential for it, and how to prevent it

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Meeting management

APDM10014

Poorly run meetings are time wasters and can decrease employees' confidence in management. This class discusses ways to analyze the flaws in your approach to meetings, the components of successful meetings, key roles to assign, using the "parking lot" tactic and evaluating meeting outcomes. · Different types of meetings · What causes meetings to be ineffective · Key roles needed in meetings · Tools to make meetings more productive

Mentoring through coaching

APDM10015

A mentor's role is to match the interest and talents of the person he or she is mentoring with the organization's needs and development opportunities. This presentation will help you identify the principles that have made you successful and help the person you are mentoring put those principles to use in the context of his or her skills, personality, and goals. · Fourstep coaching method · Apply the fourstep method during a role play · Develop a plan to coach on the job

Motivating your staff and improving morale

APDM10004

Staff who are motivated are more productive, less likely to leave a company and happier. This seminar aids you in evaluating your ability to positively motivate your staff. · What is motivation · The benefits of focusing on staff motivation · Common demotivators · Contributors to staff morale · Are you a motivator · Four Powerful questions

Sexual harassment prevention (supervisor) (2 hours)

APDM10018

"What you don't know can hurt you." This 2hour workshop for supervisors will outline the federal laws prohibiting discrimination and harassment in the workplace. It includes various current scenarios of harassment to encourage discussion of what does and does not constitute harassment. It will review how to respond to a complaint and support employees who are being harassed and how to protect themselves and their organizations from lawsuits. · Recognize behavior that could be considered sexual harassment · Avoid behaving in a way that could be interpreted as sexual harassment · Describe the responsibilities of both employees and managers in creating a work environment free of sexual harassment · State the employee and supervisor actions to take when any behavior considered to be sexual harassment, or having the potential to lead to a sexual harassment claim, occurs

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30 minute trainings new for 2013

We know you don't always have an hour to spare for training. Our 30 minute facetoface sessions are worksheetbased and focus on giving your staff a few concrete skills to deal with everyday issues. Don't underestimate the power of having just one more tool in your coping skills toolbox! Please note your organization will still be charged 1 full hour of training for each 30 minute session.

20 minutes of relaxation

A30120001

Feeling overwhelmed with the daytoday grind? Do you need a little vacation but you don't have a day to spare? After going through this brief relaxation exercise, followed by questions and answer participants might not need that vacation anymore. · Deep breathing and visualization · Improved stress levels and coping · Question and answer period with educator

Adopting a healthy lifestyle: Fitness and exercise A30120002

You can live a longer, healthier life by adopting healthy habits and thoughts! This brief seminar gives participants the opportunity to identify their fitness goals. · Identify fitness goals · Identify motivation · Examine barriers to meeting fitness goals

Adopting a healthy lifestyle: Getting support

A30120003

Living a healthy life is easier when you're surrounded by the right people. This brief seminar gives participants the opportunity to identify their personal supports. · Identify personal supports · Share resources with other participants · Learn tools to cope with individuals who sabotage efforts to be healthy

Adopting a healthy lifestyle: Healthy eating

A30120004

It's impossible to be healthy if you're not eating right. This brief seminar gives participants the opportunity to discuss their nutrition goals. · Identify nutrition goals · Identify motivation · Examine barriers to meeting nutrition goals

Seminar Catalog 2013

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Adopting a healthy lifestyle: Sleep and relaxation

A30120005

Sleep and relaxation is an important part of healthy living. This brief seminar gives participants the opportunity to discuss how they can get more rest. · Identify sleep goals · Examine barriers to getting enough sleep and relaxation · List tools for improving sleep

Balancing work and home

A30120006

Everyone has a work life and home life. But what happens when they get out of balance or one starts to impact the other? This brief seminar will provide participants with some tools to maintain a healthy balance between the two. · Examine different roles · Identify the level of worklife balance you have · Make a plan to improve life balance

Effective communication: Body language

A30120007

Body language is an important part of communication. Reading body language can help you understand others and send the right message to those around you. · Learn about the messages our bodies say · Practice your own body language · Practice reading body language

Effective communication: Email and technology

A30120008

Today we use electronic communication tools more than ever before. It's convenient but it can lead to misunderstandings. This brief seminar provides participants with a few basic tools to improve their online communication. · Learn when to use electronic communication · Identify sources of miscommunication · Examine online etiquette

Effective communication: Getting your message across

A30120009

Everybody likes to feel understood. Not knowing how to communicate your needs can lead to feelings of frustration. This brief seminar provides participants with a few basic tools to improve how you send your messages. · Discuss the skill of being assertive · Identify the importance of winwin communication · Role play assertiveness skills

Seminar Catalog 2013

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Effective communication: Listening skills

A30120010

Communication is about more than sending your message. It's also about understanding those around you. This brief seminar provides participants with a few basic tools to improve their ability to listen to others. · Discuss the importance of being a good listener · Review basic listening skills · Practice listening skills via role play

Job Burnout

A301200011

Today's workforce has to do more with less. Heavy workloads and long hours can lead to burnout. This brief seminar helps participants develop basic tools to deal with feelings of burnout. · Take a burnout quiz · Review skills to cope with feelings of burnout · Make a plan to deal with burnout

New Year's resolutions A301200012

The beginning of a new year comes with the promise of positive change. But how many of us make resolutions only to drop them by January 31? This brief seminar helps participants try a new approach to the new year. · Identify goals · Examine participants' level of readiness to change · Recognize barriers to meeting New Year's goals

Nutrition basics

A301200013

Maybe you set your goals to eat well. Maybe your commitment is in place. Now what? This brief seminar gives participants some basic tools to eat better. · Reading nutrition labels · Portion control · Meal planning

Strengthening work relationships

A301200014

Some people love working in teams. Some people prefer to work alone. Either way, it's important to work well with your colleagues. This brief seminar walks participants through a team building exercise. · Identify your contribution to your team · Appreciate the skills each member brings to the team · Share personal needs from a team environment

Seminar Catalog 2013

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Stress management

A301200015

Stress bothers all of us at some point. It helps to know how our choices can make stress worse or better. This brief seminar provides participants with a better understand how to cope with stress. · Identify stressful thinking · Identify stressful behavior · Work through items within your control

Time management

A301200016

We could all use more time to deal with life's demands. This brief seminar provides participants with a better understand how to manage your time. · Take a time management questionnaire · Identify tools to manage your time · Make a plan to improve organization and time management

Seminar Catalog 2013

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