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Travel Advisory issued by Air Canada - Policy & Procedure Overview

An Air Canada travel advisory is issued to identify cities or areas affected by weather; civil unrest etc. The advisory triggers the rebooking policy, for the affected Air Canada, Jazz and Tier 3* flights. When the flights are not cancelled, passengers can be re-booked on alternate Air Canada flight(s) within the specified travel window. When flights are cancelled please refer to Irregular Operations Policy & Procedure for guidelines. If a flight is affected by an Air Canada travel advisory it will be posted on the home page of aircanada.com/agents under Travel Advisory.

Application

· · · · All ticket stock Air Canada operated flights departing from or landing into an affected city including connections on AC or AC* only. Return flights on AC or AC* only for that journey. Separate tickets issued by any carrier: (AC connecting to AC only).

Air Canada PNRs CRS/GDS PNRs Aeroplan Air Canada Vacations Flight operated by another airline

AC rebooks and handles Agency re-books and handles Aeroplan rebooks and handles Air Canada Vacations rebooks and handles Other airline handles

Rebooking Guidelines

Flights identified in the travel advisory, including Air Canada connecting and return flights, can be rebooked for dates specified in the travel window, following the rebooking rule. · · Standard Travel Window ­ Plus or minus 3 days from original travel date (Applies Year round) Extended Travel Window ­ Plus or minus 7 days from original travel date (Applies for flights operating once a week, during special circumstances and during Peak Periods; February 12 ­ April 20, July 1 ­ September 7, December 12 ­ January 13)

*Tier 3: Central Mountain Air AC7200-AC7299, Air Georgian AC7350-AC7499, Air Creebec AC7600-AC7614 and Exploits Valley Air Service AC7615-AC7649. Information subject to change without notice. July 28, 2009.

Rebooking Rule Advance Purchase Additional Collection Change Fee(s) Min/Max Stay

Within Travel Window Waive Waive Waive Waive

Outside Travel Window Fare rule applies Collect Waive Fare rule applies

When re-booking flights, the following should be considered: · · · · · Re-protection on AC or AC* ONLY (no OAL permitted) Origin and destination must remain the same (including sister cities) Waitlists are permitted if original fare purchased permits waitlist Economy cabin ­ same booking class up to Y Executive cabin ­ same booking class up to J. o Exception: I class with AC upgrade certificate ­ rebook original ticketed booking class up to Y o I class with last minute paid Kiosk upgrade ­ rebook I up to J

Ticketing Guidelines

To ensure your customers are able to use Web/Kiosk check-in, their ticket must be reissued prior to checking-in. If they have already checked-in, they must cancel their check-in online before the ticket is reissued. If they are unable to do so, please contact Air Canada. If your customer has checked bags, they must see an airport agent. Reissue when the routing or booking code on your PNR, does not match the original ticket, ensure: · · You have coupon control of all remaining coupons; if you do not contact Air Canada. You enter TRVL ADVS AC (flight number) / Date / 0rigin& Destination in the endorsement box.

Future Credit

Customers holding an Air Canada (014) ticket can chose to keep their unused portions of their ticket for future travel. All new fare rules will apply when making the new reservation; only the change fee(s) will be waived. Enter in the PNR: · OSI: TRVL ADVS AC (flight number)/ Date/ Origin & Destination/ WAIVE CHG FEE

*Tier 3: Central Mountain Air AC7200-AC7299, Air Georgian AC7350-AC7499, Air Creebec AC7600-AC7614 and Exploits Valley Air Service AC7615-AC7649. Information subject to change without notice. July 28, 2009.

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