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AMDOCS CUSTOMER SUCCESS STORy

AT&T MOBILITY

"Amdocs clearly know their stuff, and that gives me confidence that we can implement customer life-cycle management solutions with Amdocs"

VOn wRighT

VP Of IT STRATEgY AND PLANNINg, AT&T MOBILITY

AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION

ORgAniZATiOn AT A gLAnCE

COMPAny nAME: AT&T Mobility hEADQUARTERS: Atlanta, georgia, USA wEBSiTE: www.att.com REVEnUE: US$124.3 billion (fY10)

AT&T Mobility is the largest wireless company in the United States with more than 95 million subscribers who use the nation's largest digital voice and data network. Von Wright, Vice President of IT Strategy and Planning at AT&T Mobility, discusses his company's use of Amdocs products and services.

PARTnER AnD iT PROViDER

Amdocs is one of our most important IT providers and a significant partner of ours. They have done a good job at delivering, and the combination of Amdocs products and their defined integration points is a risk mitigation strategy.

EnABLER

We have standardized on the Enabler platform, which allows us to quickly bring products to market with configuration changes versus code changes. The platform we had been using before would probably take on average about 9 months to do the kinds of things we can do in just a few months with the Enabler product.

OUR STAnDARD CRM APPLiCATiOn

Amdocs CRM is our standard CRM application, used by 35,000 service professionals to manage every contact that comes into our call centers.

inSPiRing COnFiDEnCE

We have engaged Amdocs to help us in some strategy work around customer life cycle management. The people we work with at Amdocs clearly know their stuff, and that gives me confidence that we can implement customer life cycle management solutions with Amdocs.

AT&T MOBILITY

www.amdocs.com

ABOUT AMDOCS

Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs' offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 17,000 employees and serves customers in more than 60 countries worldwide. for more information, visit Amdocs at www.amdocs.com.

for the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at www.amdocs.com/corporate.asp Amdocs has offices, development and support centers worldwide, including sites in:

ThE A M E R i C A S: BRAZIL CANADA COSTA RICA MEXICO UNITED STATES

ASiA PACiFiC: AUSTRALIA CHINA INDIA JAPAN SINgAPORE THAILAND VIETNAM

EU ROPE, MiDDL E EAS T & AF RiCA: CYPRUS CZECH REPUBLIC fRANCE gERMANY HUNgARY IRELAND ISRAEL ITALY NETHERLANDS POLAND RUSSIA SOUTH AfRICA SPAIN SWEDEN TURKEY UNITED KINgDOM

Copyright © 2011 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. These materials are confidential, and shall be returned to Amdocs upon request. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Ensemble, Enabler, Clarify, Return on Relationship, Intelecable, Collabrent, Intentional Customer Experience, CES, Cramer, Qpass, SigValue, DST Innovis, JacobsRimell, ChangingWorlds and jNetX are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners. ATT_TSTMNL_05-11

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