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Annette Suh, PMI-RMP* 4647 W Lake Sammamish Pkwy SE, E-105 Issaquah, WA 98027 (206) 491 9346 mobile (425) 223 5921 home Email [email protected] Website Skype Annette Suh

OBJECTIVE Project Manager SUMMARY I have successfully managed complex enterprise projects for Boeing, Cingular, Nike, Intel, Toyota, Hewlett Packard, Kaiser and many other high-visibility organizations. I am a SME in Project Management, a Board Member for two PMI-related organizations, and have been interviewed by Time Magazine, Wall Street Journal, and other publications on my Project Management Expertise. My strength is in my varied management experience, most notably focusing on ITSM and BSM; however I also possess strong skills and experience in managing Organizational Change, Governance, and Compliance projects. Honorable Mention is due for extensive Infrastructure & SDLC experience as well. Highest consideration goes to projects valued at $5M+ in an enterprise-wide ITSM or compliance initiative. SKILLS Project Management ­ Process Re-engineering; CMMI, ITIL / ITSM Compliance; Six-Sigma, Lean Principles; IT & Business Global Program Governance; Relationship Management; Escalations; Strategic Planning, Roadmap & SOW Development; PM Mentoring; Change + Steering Committee creation; Pre-Sales, Delivery + Post-Sales; Business Case and Requirements Creation Technical Knowledge ­ CMMI, SOx, PCI/Visa Compliance; SaaS, SOA; PHP; Cloud Computing; Multi-Tiered Systems; Asset Management, ITIL v3; KPIs, CIs; Metrics-Based reporting; Visio; ERP; Oracle; MySQL, Java / XML; API, SOAP protocols; VMware Virtualization; CMDB / RDBMS; DB schemas; Mainframe / AIX, Linux (incl. Red Hat), Middleware; Failover & DR Systems Experience ­ Mercury / HP BTO Software: uCMDB (MAM DDM), Service Manager, ConnectIt, Release Control Business Availability Center, , Asset Manager (DDMi), PPM (Kintana); and integrations with Open Source apps, SAP, WebSphere, MQ, Tivoli, VMWare; iPlanet / SunOne; SharePoint 2007; Remedy / CQ, PM Methodologies; Peregrine, MS Project & Visio; Serena Mariner

EDUCATION, TESTING RESULTS, CERTIFICATIONS transcript ID 8068335 RDBMS Concepts Test Score: Average Puget Sound Chapter of Project Management Professional (PMP) Preparatory Course Completion satisfies the 40-hour educational requirement to sit for the PMP Exam. *PMI-RMP Credential Obtained May 2009. Learn @hp ITIL v3 Foundations Training (certification expected by August 2009)

2009 2006


EXPERIENCE Suh Consulting PLLC December 2008-March 2009 Project Management subcontractor for Top IT Consulting Companies when they implement HP Software BTO Solutions. Clients: Toyota Financial Services (TFS) while subcontracted to CSC & VedaInfo/EnterprisePals in Torrance, CA (on-site) · Scoped a $1M+ engagement for an SM7.10 implementation / upgrade from HPSC, HPOV in an outsourced vendor transition · Created an implementation package for CSC to replace TCS (Tata) Service Desk & Service Mgt. at Toyota · Scoped to meet a 50% time compression in order to keep a critical TFS deadline rd · Managed billable consultants, including 3 party resources, during vetting, interviewing, on-boarding and delivery Vale while subcontracted to HP Software Brazil & RevealIT in Rio de Janeiro, Brazil (virtual) · Scoped a $1M+ engagement, uCMDB implementation, SM7.01 upgrade from HPSC · Created a SOW, schedule and supporting implementation documents for HP Brazil & RevealIT rd · 3 party resource sourcing

HP Software Professional Services Organization FTE position January 2008-December 2008 Engagement Manager and Senior IT PM IV, BSM & ITSM Division for Americas (100% travel) · I managed five $1M+ engagements nationwide, implementing + integrating HP Software BTO Solutions: Business Availability Center, Universal Configuration Database Management System, Service Center, Asset Ctr · Managed billable consultants from HP & Partners on P&L, delivery, customer acceptance · Took control of misaligned customer expectations and obtained sign-off on these engagements · Assisted consultants in configuring implementations when needed · Gained experience in troubleshooting and validation of infrastructure, both real and virtual, for implementations, SOA mapping, as well as O/S and hardware errors (64-bit vs. 32-bit Red Hat etc.) · Member, Cloud Computing Forum ­ covering R&D in SaaS + Virtualization efforts across BSM & ITSM products · Customers: Kaiser Permanente CA, T-Mobile WA, CVS/Caremark RI, LPL Financial CA, Wells Fargo Financial IA · Outcomes: · Directly contributed to T-Mobile's Northstar Program application move prioritization · Saved CVS 6 months in costs from troubleshooting TCS (Tata) code on RxConnect Program ( · Resolved a major, SOx-significant deficiency for Kaiser in Configuration Management Univar USA via Superior Technical Resources June 2007- January 2008 Project Manager, Technology Infrastructure Business Unit · Managed four $1M+ projects in a Mainframe/AIX, Windows, Sun Solaris, Oracle, DB2 shop for: · Lawson (ERP) Financials · IVR Voice Data upgrade · SharePoint `07 implementation · PMO setup · Required a working knowledge of enterprise financial systems, reporting, imaging, and logistics systems, environments, and minimally, ODS data mapping & conversions Boeing + Cingular Wireless /ATT Mobility via Comforce March 2006 ­ May 2007 Boeing ­ CAS + SSG Business Units / Cingular Wireless (Now ATT) ­ A&E PMO · Boeing ­ Managed HP Software/Mercury (MAM, BAC, SiS, RUM) monitoring & reporting implementation across 120 applications; and: · SOA mapping of existing infrastructure & systems using MAM (now uCMDB) · Major remediation in a $3M+ robotics program ­ obtained visibility, internal ownership & governance · Tool Selection Process Project for ITIL & CMMI compliance · Cingular ­ Managed 14 projects across a full SDLC release of Java web updates for POS tower applications · Additionally managed 4 special projects outside the release; on-boarding; and Cingular > ATT Merger Initiatives In 2006 my name changed from Annette Barton to Annette Suh. Work references below are all under Annette Barton. Cingular Wireless (Now ATT Mobility) via KForce November 2005-March 2006 IT Project Manager, POS Tower (Point of Sale/Retail) · SOx Audit & Visa PCI CSS Project Management ­ managed 18 projects across enterprise data security initiatives · Ensured POS avoided $6M+ in Visa penalties by managing compliance in masking and data security · Project Initiation and kickoff in initial financial planning phase, approval and release to delivery in Kintana (PPM) Boeing via Fujitsu Consulting January 2005-November 2005 Project Manager & Lead Planner, Boeing IT · Responsible for the Planning + Scheduling (using Primavera P3e) on the Year II SOx Compliance Program · Lead a highly effective team of 4 and worked with Jefferson Wells, Deloitte auditors · Worked with Boeing PMs to implement a Change Management System (Remedy/CQ) · Created and maintained SharePoint sites for Change + Compliance documents Hewlett Packard / Compaq via Volt Technical Services / Chimes February 2004-January 2005 IT Project + Program Manager, TSG (P3e) · Lead 8 international projects / teams across UK, India, US on infrastructure projects covering: · Datacenter Moves · Scalability, High Availability, Failover · Hardware Upgrades · HRIS upgrades · SAN & TeraData · HP + Compaq merger initiatives IT Business Process Analyst, IPG Strategy & Planning · Preparation for 2003 Annual Financial Review + 2005 Budget Forecasting for Corporate Compliance Readiness

In 2006 my name changed from Annette Barton to Annette Suh. Work references below are all under Annette Barton. Fios, Inc. FTE Position July 2003-December 2003 IT Systems Operator, Production Department · Prepared "e-Discovery" litigation material for Fortune 100 cases using Fios' tools, chain of custody compliance *Fios gross profit increased 33% during my tenure. My contribution was vital in helping realize that achievement. Intel via Mindlance June 2003-July 2003 IT Data Groomer / Database Administrator (SDTT, SQL), EAP & Hot Spot Departments *Managed compliance tracking on an Infrastructure Validation System that impacted the global launch of Intel's Centrino Wireless Technology + Wireless Hot Spots, in partnership with Starbucks. The launch was successful and received international recognition. Nike WHQ via Adecco January 2002-January 2003 Project Manager ­ Nike Retail Loss Prevention / Product Creation IT + Brand Knowledge · Criminal Background check & Restitution processing using LPMS, XBR ProAct, GiS CBC, SecurePoint CBC for all of Nike Retail · McKinsey Audit Support, Paper to Merchandise Card Conversion Project & LP SaaS Deployment · Nationwide system deployment, SecurePoint · Trained up to 30 Loss Prevention staff on use · This system saved end users up to 10 hours per week, per Loss Prevention Auditing detail · Recommended the use of a Palm SmartPhone device with system ­ saving dept. 30% on telecom budget · Nationwide system deployment, GiS CBC · Trained up to 120 Nike Retail Management staff on use · This system saved end users up to 3 hours per week, per Loss Prevention Auditing detail · Served as user support and helpdesk for Palm Users, SmartPhone users ­ Nike WHQ helpdesk did not support these devices · SharePoint Content Manager, Project Scheduler & Executive Admin for the CIO of Product Creation IT & Brand Knowledge Bank of America Mortgage via Adecco May-December 2001 Loan Auditor, Risk Management Department High-Risk Loan file management, workflow creation and documentation. Also admin duties for Branch President Alaska Air Group, Inc. FTE Position September 2000-May 2001 Ticket Desk Agent, Horizon Air PDX Ticket Counter, Boarding Gate, Baggage Claim, Ops and UX duties as assigned, while working on a variable shift

PROFESSIONAL DEVELOPMENT ACTIVITIES VP Membership, PMI Consulting SIG (PMI CSIG) Board of Directors 2009 ­ 2011 VP Membership, Puget Sound PMI (PSPMI) Board of Directors 2008 ­ 2010 Chair, PSPMI 2009 Professional Development Conference VivIT Independent Open Source User Community focusing on SaaS, Cloud Computing, Virtualization Member, Seattle Chapter



ATT Project Management CoE Symposium October 2008 Speaker presenting, "Virtual Project Management Best Practices" which followed Rita Mulcahy's national keynote address.


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Microsoft Word - Project Manager CV1

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