Read MA212 - Smartcom June 2005.indd text version



Motorola to provide digital CONTENTS radio network for Western 3 Australia Police

LOCAL NEWS: Solar car team to test MeshNetworks in Australian desert Centracom streamlines SA emergency response Motorola Canopy Wireless Broadband - instant low-cost broadband for ISPs Motorola continues its mission critical innovation with build-own-operate data and radio systems for Victoria Motorola's Australian software developers provide the brains for Hong Kong Police mobile messaging system Australian team provides language software for China network deployment Australian Emergency Services Authority awards systems upgrade Motorola enhances public safety portfolio with Crisnet acquisition

Western Australia Police Commmisioner Karl O'Callaghan, left, Government and Enterprise Mobility Solutions Managing Director Spiros Nikolakopoulos and the WA Police and Emergency Services Minister Michelle Roberts, at the contract signing.

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TECHNOLOGY: Mission critical communications - a number one global priority Motorola technology supports Athens Olympics CORPORATE NEWS: Motorola realigns business units PRODUCT NEWS: New APCO range EVENTS & COMMUNITY: Motorola supports move by Crime Stoppers to engage youth Australia & New Zealand Association of Public Communications Officials Conference Wireless Australia Conference Motorola's Seamless Mobility at the inaugural Wireless Enterprise World


he Western Australia Police has selected a Motorola ASTRO® 25 digital trunked radio network to bring its communications into the 21st century. Motorola has signed a $37.5 million contract with WA Police for the network, which will cover more than 30 sites, and for the supply of 2,600 portable, mobile and fixed ASTRO 25 digital radio terminals and 400 MW850 mobile computing devices. The network will be seamlessly integrated with a Motorola Premier CADTM (Computer Aided Dispatch) system installed for the WA Police in 2004. The mobile computing devices will enable police vehicles to be seamlessly connected to Motorola's messaging switch, enabling computer dispatch, data base enquiry and automatic vehicle location.

u Significantly greater reliability and availability

due the Motorola's IP network technology

u Interoperability with other Project 25 and

Police networks, so the WA Police can communicate with other WA Government departments, Federal Policing agencies and other State Police forces as required for public safety communications (APCO Project 25) which in turn supports backward compatibility

u Compliance with a key global standard

The network will provide:

u Improved radio coverage to the broader Perth

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metropolitan area

u Relief from radio frequency congestion via the

combination of increased capacity and trunked networking, allowing for more users, more calls, and more information to be transferred

u Increased security with leading-edge

encryption algorithms to keep voice and data transmissions confidential

WA Police Commissioner, Karl O'Callaghan said the network, to be operational for front line police operations by early 2007, would deliver secure, effective voice radio and mobile data communications, expanding voice radio coverage to 9000 square kilometers. "The new mobile data facility and automatic vehicle location server will enable police to be dispatched more effectively to incidents and emergencies while important radio communications will be encrypted to help prevent interception by organised crime or disruption by terrorists," Mr O'Callaghan said. Spiros Nikolakopoulos, Motorola's Managing Director, Government and Enterprise Mobility Solutions, ANZ, said the project would further build on Motorola's 20 year relationship with the WA Police, greatly enhancing front line policing capabilities for the force.



Immediate on-scene communications solutions

Providing instant and precise tracking information.

To help save time. Save strength. Save lives.

g Enhanced incident awareness g Locate and track personnel & assets g On-scene video monitoring g Instant, self-healing & self-forming networking g Scalable & robust architecture g Cost effective & rapid deployment g Zero infrastructure networking

MeshNetworks Enabled Architecture

Motorola and the Stylized M Logo are trademarks of Motorola, Inc. All other product or service names are property of their respective owners. ©2005, Motorola. All Rights Reserved.



Network Innovations

Solar car team to test MeshNetworks in Australian desert

which is not even commercially available," said Gary Grube, Motorola Corporate Vice President, Technology. "Using two-way radios, cellular, broadband satellite and Mesh Networking technologies, the UM team will enjoy true seamless mobility. No matter where it is, even while moving, team members will be able to communicate with each other and home base, using both voice and data. And by using Motorola Multi-HoppingTM Mesh technology they'll form an ad hoc wireless peer-to-peer network among all caravan of vehicles." "The Motorola equipment will give us reliable and secure communication between all our vehicles, the driver and our home base," said Robert Vogt, the project's strategy director. "Secure communication gives us a competitive advantage by preventing other race teams from accessing our information and using it to their advantage." "For example, the weather is crucial. Being a solar car we need to follow the sun. Using satellite and Mesh Broadband capabilities we will be able to access the Internet and weather information virtually anywhere, anytime," said Mirai Aki, the project's engineering director. "Knowing the weather before we drive into it enables us to adjust our course or speed so we can maximize the solar power available." The UM team has won three US national championships and has placed third twice in previous World Solar Challenges.


magine zooming down the highway at 100 km/h in a solar vehicle, racing through the sun drenched open spaces of the Northern Territory through to the farmlands of South Australia. Now imagine enjoying seamless communications -- no dropped calls or dead spots -- while also having access to the Internet, with computer data streaming back and forth between a six-vehicle caravan extending over 35 kilometres. For the members of the University of Michigan (UM) solar car team, this communications nirvana is no fantasy. It is a necessity - communication is crucial. The team has joined with Motorola for a series of solar challenges, culminating in the Darwin to Adelaide World Solar Challenge in September.

The team will be testing Motorola's MeshNetworks communications technology, a distributed, fully meshed network architecture also referred to as ad-hoc wireless networking. MeshNetworks breaks through the limitations of cell-based networks by bouncing RF signals between devices. The system optimises bandwidth due to its ad-hoc nature and provides a QOS management system that can support 6 Mbps burst/2Mbps sustained and geo-location data. It can support virtually any RF frequency and operate at speeds up to 410 kilometres per hour. Before coming to Australia, the university team will compete in three US events including the North American Solar Challenge from Austin Texas to Calgary Canada in July. "This team is being outfitted with top-ofthe-line communications equipment, some of

Centracom system streamlines South Australia emergency response


outh Australian Police (left), Fire and Ambulance dispatch teams are taking advantage of streamlined dispatch facilities with the recently commissioned Centracom Elite System provided by Motorola. The system has a unique configuration which gives the agencies the ability to share both dispatch and network services in a crisis. Each agency retains complete autonomy in the staffing, delivery and location of their respective dispatch services through a common and fully integrated dispatch infrastructure. This configuration provides redundancy should a catastrophic event render one dispatch centre inoperable. The system has been interfaced with the South Australian Government Radio Network which is based on Motorola equipment and managed by Telstra. The network covers more than 95 percent of South Australia's populated areas across 226,000 square kilometres.



Technological innovations

Motorola Canopy Wireless Broadband - instant low-cost broadband for ISPs

Canopy ranges from single-site to multipoint, supporting subscribers over a 24 km radius


he Motorola CanopyTM wireless broadband system, now available in the Australian market, provides a unique opportunity for ISPs to minimise time to market and maximise profitability. In today's broadband communications environment, Internet service providers know what they need to succeed -- faster deployment, higher performance and increased return on investment. Providers need to differentiate themselves from the crowd of competitors, create competitive advantage and attract and please increasing needs of individual and business customers. Motorola Australia General Manager, Indirect Business, Paul Guerra, describes Canopy as a technological innovation guaranteed to have significant impact on broadband availability across Australia. "The early adoption of Canopy and the customer satisfaction reported from other parts of the world has been phenomenal, and, now we have full support and deployment capability here, we expect this to be replicated in Australia," Mr Guerra said. The Canopy system is the only wireless broadband solution that significantly cuts outlays while reducing the time providers need to deliver high-speed wireless broadband service to consumers and businesses upgrading from dial-up. The Canopy platform also enables a range of on-demand network services including voice over IP, video over IP and surveillance and security applications. "A rapidly growing number of providers--in more than 75 countries on six continents--are taking advantage of Canopy's exceptionally low equipment and deployment costs to build or extend their networks, offer high-speed wireless digital subscriber line and other sophisticated services that help to grow their revenues and increase profitability," Mr Guerra said. "The Canopy platform enables Internet providers of all sizes to reach and attract more customers as well as increase customer satisfaction.

"The system helps create a compelling competitive advantage by making deployment and delivery of extended broadband access easier and faster. Equally important, Canopy technology's inherent interference-resistance provides clear communications to customers no matter how far they are from the existing network, or how many subscribers are in service," Mr Guerra said. Intelligent protocols streamline the deployment and operation of wireless Canopy networks of all sizes. A simple network design makes the system easy to install. There is no need to run overhead or in-ground wire, install microwave or software. The equipment is intuitive and efficient, providing built-in installation and deployment assistance that makes it faster to get up and running ... often in a matter of hours or days instead of weeks or months. The basic building blocks of the Canopy system are compact, easy to handle, simple to install and unobtrusive. The Canopy cluster includes the Access Point (AP) module and the Cluster Management Module (CMM). The Canopy Backhaul (BH) module delivers an Internet connection to your AP Cluster from a remote location. Also available is the Bandwidth and Authentication Manager (BAM) which allows providers to vary the bandwidth to individual users. Each AP unit can serve up to 200 Subscriber Modules (SM). The Canopy system can be configured as a single-site point-to-multipoint system that supports subscribers for distances up to 24 kilometres. Configuring it as a point-topoint system increases delivery range up to 56 kilometres. In addition, the system includes interfaces that enable it to easily integrate with standard network management tools and billing systems, as well as diagnostic capabilities for remotely monitoring the network. Motorola's Canopy platform offers great security with over-the-air DES (Data Encryption Standard) encryption and is also available with AES (Advanced Encryption Standard) capabilities, which provide 128-bit encryption,

to ensure secure data delivery and exceptional reliability. The Canopy platform's upload and download speeds are as fast as or faster than virtually every other service available today. The point-to-multipoint Canopy system offers up to 6 Mbps (aggregate data rates) and the point-to-point system delivers up to 14 Mbps (aggregate data rates) to your users now. Of course, upload and download speeds are affected by several factors so actual speeds may vary, but the potential to offer an incredible broadband experience is inherent in the Canopy system.

Lan 1 appointed as Motorola's first Australian Canopy distributor

Lan 1, a Sydney-based value-add distributor of IP networking, storage and security solutions, was appointed as Motorola's first Canopy distributor late last year. The choice was based on Lan 1's expertise in the IP space and its existing relationships with the ISP and managed service provider channels, both of which are key targets for the canopy solution.

Build-own-operate systems set new standards in vendor-customer cooperation


otorola has been an innovator in mission critical wireless communications since it first introduced the police cruiser radio in 1936. Part of remaining at the forefront of public safety innovation is the move to build-ownoperate systems, relieving emergency services of the task of managing their own networks. In Victoria, Motorola is building two networks for Victorian emergency services under the buildown-operate system ­ a mobile data network and an ASTRO® 25 advanced digital voice communications network.

Mobile Data Network

Ken Loughnan, Chairman, Ministerial Steering Committee

The data network, already serving terminals in some Melbourne metropolitan police and ambulance vehicles, is enabling public safety agencies to share information, boost response times and slash paperwork. Users access the network via in-car touch-screen computers linked to centralised Victoria Police and Metropolitan Ambulance Service databases and dispatch hubs. The network uses an automatic vehicle location system to track emergency services vehicles, providing additional security for first responders and enabling dispatch of the closest vehicles to an emergency. Initially, Motorola is fitting out 700 Victoria Police vehicles and 310 ambulances.

Metropolitan Radio Network

The radio network, still in the construction phase, will enhance security of communications through digital encryption, improve portable radio coverage in difficult locations, such as tunnels and basement car parks, provide channel capacity and flexibility for major events such as the 2006 Commonwealth Games and the World Economic Forum and provide interoperability between agencies. It is being fitted to about 2,300 police cars, 165 fire engines and 197 ambulances with portable units being provided for around 3,300 police, 351 fire officers and 468 paramedics. Ken Loughnan, Chair of the Victorian Government Ministerial Steering Committee for Emergency Services Telecommunications, says the project is the result of unprecedented levels of inter-agency co-operation. "To our knowledge, there is no other administration in the emergency services arena with such a wide-ranging approach to communications ­ a multi agency approach to service development and delivery which has

moved so extensively across the key areas of infrastructure in such a short period." Mr Loughnan, also Chairman of the "Skilled Group" and a highly respected project management and telecommunications consultant, described the project as a major success, with state-of-the art communications systems now being rolled out by the private sector for public use. "Previously agencies did their own thing, implementing their own emergency services communications networks with little thought to the advantages of interoperability," Mr Loughnan said. "It's really about developing networks and systems that provide value for money for the State and proper accountability, while on the other hand providing a business opportunity for the private sector. "We brought together the agencies to specify their common needs for service delivery. Project teams were set up across the agencies to work on the development of specifications and they were assisted by technical, legal and probity consultants." He says the formula relieved the State of the need for up-front investment in infrastructure development, gave it unprecedented levels of access to the extensive experience of private sector partners, and provided a shared private enterprise/public approach in the delivery of services. "Coming from the private sector, I can see the approach developed in the public sector is not always the most efficient one. It is important to have the private sector involved to get the optimum benefits from the systems," Mr Loughnan said. "All the probity issues, controls and performance indicators required were locked into place before we went out to tender. We have given a clear mandate to the private sector to deliver within the framework that we see as vital for optimum service within agreed parameters," he said.



Australian innovation

Motorola's Australian software developers provide the brains for Hong Kong Police mobile messaging system

the Chinese/English bi-lingual Mobile Data Terminal (MDT) software. MDT provides real-time messaging between dispatchers and police officers while on the beat or in their vehicles and integrates with the police internal email and record systems. MDT can be used to dispatch officers to the scene of an incident, query licence plate and offender databases, send/receive mug-shots and log details of the incident. "We began in 2003 and, all up, committed 50 staff years to what has been a highly rewarding project," Mr Delinicolas said. "In addition to the Adelaide team we had our engineers in Perth work on the network management software and our team in Singapore develop the backend mobile server. All teams worked closely together to produce the final product which underwent substantial testing both in Adelaide and in Hong Kong before going live," he said. In parallel with this effort Motorola software engineers in Queensland developed an Automatic Vehicle Location System and Geographic Information System (AVLS & GIS) which also formed part of the Hong Kong Police Third Generation Command and Control Communications system. AVLS allows dispatchers to better allocate resources to attend emergency incidents and the GIS will give them the ability to quickly and accurately identify the location of emergency incidents and the availability and location of police resources. Emergency call centres are often faced with situations requiring the allocation of immediate resources, and Motorola's Brisbane team has been responsible for the development of CAD systems which reduce the human elements and margins of error in the co-ordination of large scale dispatch operations. They encompass a vast array of modules to ensure public safety employees have accurate, detailed data including incident management, resource management, system status management plans, profiling, and location information including hazard data and mapping. Originally operating as Printrak International before its 2000 incorporation into Motorola, the Brisbane CAD software engineering centre is providing the latest in software development and support for the Motorola Premier CADTM product being used by more than 600 police and emergency services agencies around the globe. Premier CAD is a highly advanced computeraided dispatch system which automates the mission critical dispatching functions for multi-agency/multi-jurisdictional call centres or single public safety agencies, enabling effective information sharing and dispatch within wide area networks. It helps public safety agencies reduce response times, increase personnel safety, and leverage the effectiveness of human resources. The full Motorola solution for the Hong Kong police comprises an Integrated Communication system providing direct voice communications among police officers and dispatchers, a 999 emergency telephone system, the mobile computing system, the automated vehicle location system and geographic information system which assists police on incident handling and resources dispatching.


otorola software developers in Australia have developed the software which forms the heart of the mobile messaging system for the Hong Kong Police third-generation command and control communications system (CCIII). The mobile computing system, one of the most advanced mission critical communications solutions in the world, went live in December last year. It has also provided the blueprint for similar emergency services mobile data systems being offered by Motorola as part communications solutions for other police forces both globally and in the Asia Pacific Region. Around 65 software engineers from Adelaide, Perth and Brisbane developed the software and are providing ongoing support for Hong Kong police and the Motorola teams bidding for other regional projects. Most of the work was undertaken in the Motorola Centre of Excellence for Public Safety and Security Software in South Australia's Technology Park at Mawson Lakes, Adelaide. The centre's manager, Jim Delinicolas, said the key role of the Adelaide team was to develop messaging, location and security related software that support Motorola products for public safety organisations around the world. With respect to the Hong Kong Police Mobile Computing System, Motorola's Adelaide team played a key role in the development of

"We began in 2003 and, all up, committed 50 staff years to what has been a highly rewarding project,"

Jim Delinicolas Manager, Global Software Group, Australia

Motorola enhances public safety Australian team provides portfolio language software for China network deployment with Crisnet acquisition


n Australian team, shown above, is supporting the extension of iDEN® (integrated Digital Enhanced Network) in Shanghai, China, by providing the Chinese language services for a new handset to be used on the network, the i265. Satcom Guomai, a major telecom service provider specialising in trunked communication in China, will use the handsets in the second expansion of its Motorola-provided Public Access Mobile Radio network in Shanghai. The company expects to add an additional 19,000 users to the network by the end of this year. Government and Enterprise Mobility Solutions selected the Australian team for the project because of its experience in language pack software development, reflected in its successful management of a similar project for terminals being used by the Hong Kong Police. iDEN is a proven digital trunk technology developed by Motorola integrating two-way radio, alphanumeric messaging, wireless packet data, mobile Internet and wireless phone capabilities all in one handset. It has been widely adopted globally, with more than 16 million users. The Adelaide Global Software Group facility was last year named as a Centre of Excellence for Public Safety and Security Software, following a realignment of Motorola's global research and development operations. It is concentrating its resources on messaging, location services and secure systems, largely for Government and Enterprise customers globally. The Adelaide team recently completed a messaging solution for the Hong Kong Police and is now working on a location server which Motorola plans to roll out for the Manaus Police in Brazil.

Australian Emergency Services Authority awards system upgrade


he Australian Capital Territory's (ACT) Emergency Services Authority has awarded Motorola Australia a contract to upgrade its existing conventional radios with UHF digital trunked subscribers. The award includes 1,000 XTS5000 portables and 476 XTL5000 mobiles, as well as upgrades and expansion of an existing Centracom Gold control centre to

support trunked operations. In a separate but related agreement Telstra contracted with Motorola for the infrastructure to support trunking operations in the ACT. This contract included 30 quantar base stations, infrastructure and additions to the Network Operations Centre in Sydney. The total value of these combined contracts was in excess of A$4.5M.

otorola has boosted its wideranging public safety portfolio with the acquisition of Crisnet, Inc. a privately-held, leading developer of advanced records management and related systems for criminal justice and public safety customers. Headquartered in Salt Lake City, Utah, Crisnet has developed software applications for law enforcement, justice and public safety agencies since 1984. Among the company's well-known applications is CRISNET Records Management System, or NetRMSTM, a webbased records management system accessible using a secure browser-based network connection. Crisnet Cruiser®, used in tandem with NetRMS, enables personnel in the field to work case and incidents files from a mobile unit. Its patented ActivePaper® application enables personnel to gather, view, print, manage and store complex information across networks and computer systems. Crisnet software applications also are used for tasks ranging from automating department workflow to analysis of community crime patterns. The company, now part of Government and Enterprise Mobility Solutions, provides a broad range of professional services including application usability, crime analysis and investigative assistance. "Crisnet's dedication to innovation and providing law enforcement and public safety communities with the highest quality service, software, support and training for the past two decades highly complements Motorola's longstanding leadership position in wireless public safety applications," said Matt Schreiner, Australian Business Development manager for Motorola's Suite of Public Safety software. According to Matt, Crisnet's advanced product portfolio has enhanced Motorola's customer and technology leadership in public safety software applications. "Not only is Crisnet a leader in developing sophisticated records, case and document management systems with the features public safety agencies need today, the company also brings to Motorola an impressive law enforcement product line that includes software to manage everything from personnel performance and evaluation to crime reporting," he said.



Mission critical communications

Mission critical communications ­ a global priority

"No man woman or child should lose his or her life because public safety officials cannot talk to one another" *


hether a large-scale emergency is caused by a natural disaster, an accident or a terrorist act, effective response is vital -- countless lives may depend on quick and coordinated decisions by first responders, the men and women who run our police and emergency services organisations. Quick decisions and coordination in turn depend on mission critical communications which can cut across agency boundaries and bring all vital services in to play. Recent critical incidents have heightened awareness of the need for interoperability on local, state and national levels. The first responders and the public alike are now demanding interoperability between law enforcement agencies, public safety bodies, justice departments and even from the utilities that provide our essential services.

others within their agency. Data, although collected and filed, played a secondary role. There was limited communication of data between emergency services, agencies and departments in other jurisdictions. Today, large repositories of vital data are available at all levels and public safety agencies are demanding to have relevant file information available at every incident. As the magnitude of the incident escalates the need for coordinated effort and instant mobile data increases exponentially. A mission critical solution enables the move from independent operations to interdependent collaboration by letting first responders communicate as one, via networks that are always available and providing information when and where it is needed.

To provide that level of coordination and collaboration across local, regional, state and federal agencies, a truly mission critical solution has three main requirements: u True Interoperability which enables instant communications among multiple responders and different agencies. It allows all responders, no matter what their agency, to communicate as a team and perform their jobs at the highest level possible.

u Critical Networks which provide the

availability, information, security and reliability that responders require. The network operates as a "lifeline" that keeps all responders in contact and up-to-date with vital information, every day and especially during a crisis. Public safety needs a network that is "always available". rapid response via secure information distributed by networks and applications. The valuable combination of shared voice and data communications gives each responder the power of pre-emptive intelligence.

Creating mission critical solutions

In the United States, where enormous resources have been applied to emergency services response capabilities since the 2002 terrorist attack on the World Trade Centre, the newly formed Department of Homeland Security has developed valuable guidelines relevant to first responders and government planners around the globe. The department asked state governments to engender coordination of protective and emergency response activities and resource support among local jurisdictions and regions in close collaboration with designated federal lead departments and agencies.

u Mission Critical Data which fosters informed,

Public safety under scrutiny

The public safety community is under increasing scrutiny, not only to respond but to forecast, detect and prevent potential disasters. Interoperability provides the means to positively and effectively manage situations in both crisis mode and general daily operations. However, creating a system that provides this vital coordination among different agencies is a formidable challenge. Historically, public safety agencies have relied primarily on voice communications. Networks were set up for users to talk to

What determines true interoperability?

The Public Safety Wireless Network organisation in the U.S. describes interoperability as the ability for "public safety personnel in different agencies or jurisdictions to communicate with each other on demand in real time". At Motorola, we are

* Public Safety and Wireless Communications Interoperability: Critical Issues Facing Public Safety Communications .

taking it one step further. True Interoperability enables instant communication among multiple responders and agencies and more coordination, regardless of network type or agency affiliation. True interoperability also allows all responders seamless access to voice and data intelligence when and where it is needed, so they can communicate as a team with the touch of a button or keypad, enabling a coordinated response in seconds rather than minutes or hours. Commercial networks are not designed for interoperability or public safety (mission critical) levels of coverage and features and can fail due to overloading or power cuts. Critical networks are created for public safety, providing an always-available lifeline with built in redundancy to ensure communications remain intact in a crisis. Being interoperable is also about changes in processes and culture. However, autonomy does not need to be curtailed. The model can allow agencies to continue to operate autonomously under normal circumstances, with the flick of a switch enabling emergency communications with other groups when a relevant situation arises.

Motorola technology supports Athens Olympics

Data is as critical as voice

Within a critical network, real-time data is provided at high speeds and multiple applications can operate simultaneously at various data rates. Data is encrypted. By sending mission critical data directly to police, ambulance and fire officers, they can be better prepared to detect, prevent and respond to critical incidents ­ and feel more confident at the scene. The network knows how, when and where to send, manage, present and archive information. There are a myriad of applications, from fire/SES weather warnings, registration/ licence checks, sending fingerprints, hazardous chemical warnings, and fire pre-plans.


Trusted on the front line

More than 65 years ago, Motorola began providing responders with voice communications. Since then it has continually provided more advanced systems which have set the standard for an increasingly complex mission critical world. Motorola not only offers the technology, it provides a unique combination of hardware and software and the ability to design integrate and seamlessly implement the multiple technologies needed for a truly mission critical solution. To download a full copy of "A Guide to Mission Critical Communications" visit www.

otorola's legacy as a key provider of mission-critical communications solutions for the Olympic Games continued in Athens last year with Government and Enterprise Mobility Solutions providing a TETRA (TErrestrial Trunked RAdio)- system to cover mission critical needs of games organisers and Greek public safety organisations, including police, fire brigades, ambulance services and the Greek Coast Guard. Motorola has enjoyed a long relationship in supporting Olympic Games communications, spanning more than 30 years.

The design, installation and handover of the Athens system was completed in just eight months with Motorola setting up more than 90 operational sites, providing seamless mobility across all games venues for 22,000 users. Motorola also provided the first ever TETRA contract awarded in Greece for a commercial system in March 2001, covering the needs of 16,000 users including several transportation companies. This system also supported TV operators, athletic delegations and volunteers during the games.


CORPORATE NEWS Seamless Mobility

Corporate realignment

Seamless Mobility is the message behind the realignment of of Motorola's business units, announced by Chairman and CEO, Ed Zander, in December.


he new structure, implemented in January, is in line with the company's strategy to make Motorola the world's pre-eminent seamless mobility company. Motorola now operates in four closely aligned business groups, focussed on personal devices, networks, government and enterprise, and connected home. "Today's announcement builds on the progress we have made over the past two years in improving our focus and operating efficiency. Aligning our organization with our vision of seamless mobility takes it to the next level," said Ed Zander, chairman and CEO. "With a more streamlined structure, Motorola will boost its flexibility and speed to capitalize on new opportunities allowing us to deliver seamless mobility to our customers and consumers worldwide."

Ed Zander

Government and Enterprise Mobility Solutions

Building on the success of the company's mission-critical voice and data delivery to traditional and emerging customers, Motorola has consolidated its market- and solutionsoriented businesses into a new organisation, bringing our most advanced seamless mobility applications to Fortune 500 class enterprises, governments and automobile manufacturers worldwide. Greg Brown, president, is leading the Government and Enterprise business.


Motorola has consolidated its network businesses into a single seamless organisation to leverage talent, R&D and operating efficiency. The new Networks business is focussing on existing cellular radio access networks, core IP networks including next generation IMS/softswitch technologies, iDEN infrastructure, telco wireline access, embedded communications and computer platforms, a new 802.XX mobile broadband group and a services and an applications management services business. Adrian Nemcek, president, is leading the Networks business.

Mobile Devices

To leverage its leadership in multi-mode, multi-band communications technology, Motorola has combined its personal communications businesses for economies of scale and consistent experience design. In addition, this new organisation is producing phone centric devices for the enterprise and for the home in conjunction with the new enterprise and connected home businesses. Ron Garriques, president, is the global leader of Mobile Devices, leading the teams designing, manufacturing, selling and servicing wireless subscriber and server equipment including: wireless handheld devices, advanced messaging devices, and personal push-to-talk over cellular two-way cell phone radios.

"With a more streamlined structure, Motorola will boost its flexibility and speed to capitalise on new opportunities allowing us to deliver seamless mobility to our customers and consumers worldwide"

Ed Zander Chairman & CEO


The Motorola Australia Global Software Group, operating from centres in Adelaide and Perth, is one of only a few places where information technology dreams are being nurtured from science fiction into science fact. GSG is committed to creativity and innovation in software development. This corporate support business serves all of the Motorola business groups with cutting edge technology. The Adelaide Centre is Motorola's Centre of Excellence for Public Safety and Security Software.

Connected Home

This business serves existing and new cable and satellite customers, including Telstra and SingTel Optus in the local market, while expanding to deliver home-based products and solutions for the broadband networked home. This business is also managing Motorola's telecom video solutions. Dan Moloney, president, is leading the Connected Home business.



New products


Motorola's XTL 5000 Project 25 compliant Mobile Radio is one tough performer for local law enforcement groups, utility and transportation users. Whether you are enroute or on site, across the street or across the state, this robust mobile radio assures crisp, continuous and high quality communication. The XTL 5000 digital mobile radio supports APCO Project 16 and 25 and is available in VHF, UHF and 800 MHz frequency bands. It also supports ASTRO Spectra legacy Accessories and existing ASTRO Spectra Control Heads. Specially designed for your organization's most demanding needs the XTL 5000 digital mobile radio is the most preferred radio for users who need high performance, quality and reliability in their daily communications. Trunking standards supported u APCO Project 16 (3600 control channel): or u APCO Project 25 (9600 control channel) System configurations u ASTRO® Analog and Digital Trunking with Mutual Aid: or u ASTRO®25 Digital Trunking with Mutual Aid Narrow and wide bandwidth Digital receiver (12.5 kHz, 20 kHz, 25 kHz) Enhanced encryption capability (optional) Integrated voice and data


The XTS 2500TM Project 25 Digital Radio is with new audio refinements, voice comes through loud and clear. Motorola's IP-enabled portable delivers sophisticated features and advanced technology in a light, compact design. Specially designed for the demands of local law enforcement groups, utilities, forestry, construction and transportation, the XTS 2500 portable radio is an affordable way to migrate seamlessly to the 9600 baud Project 25 digital system. Available in VHF, UHF and 800 MHz bands Trunking standards supported u APCO Project 16 (3600 control channel): or u APCO Project 25 (9600 control channel) System configurations u ASTRO® Analog and Digital Trunking with Mutual Aid: or u ASTRO®25 Digital Trunking with Mutual Aid Narrow and wide bandwidth digital receiver (12.5 kHz, 20 kHz, 25 kHz) Integrated voice and data


The XTS 5000TM Project 25 Digital Radio is the toughest and most interoperable radio Motorola makes. It assures seamless, high quality communication in a robust design that stands up to the most demanding environments. Motorola's IP-enabled portable two-way performer offers a full array of sophisticated features and progressive technology. Designed specifically for law enforcement, firefighting, emergency medical, military and federal agencies, the XTS 5000 digital portable radio is the preferred tool of life-saving professionals. Available in the VHF, UHF & 800 MHz and bands Trunking standards supported: clear or encrypted APCO P16 and APCO P25 Capable of Smartzone, Smartzone Omnilink, SMARTNET, and Conventional System Configurations and ASTRO 25 Trunked Operation Narrow and wide bandwidth digital receiver (12.5 kHz / 25 kHz) Enhanced encryption capability (optional) Integrated voice and data

Enhanced Audio Features

u High quality, error corrected digital voice u Noise Reduction Software u Audio Gain Control

Enhanced Audio Features

u High quality, error corrected digital voice u Noise Reduction Software u Audio Gain Control

Enhanced Audio Features

u High quality, error corrected digital voice u Noise Reduction Software u Audio Gain Control

Convenience Features

u Time / Date u Caller ID

Convenience Features

u Time / Date u Caller ID

Convenience Features

u Caller ID

Utilizes Windows-Based Customer Programming Software (CPS) u Supports USB and RS-232 communications u Built in FLASHport support Meets Mil Specs 810 C, D, E and F

Utilizes Windows-Based Customer Programming Software (CPS) u Supports USB and RS-232 communications u Built in FLASHport support Meets Mil Specs 810 C, D, E and F Compatible with most MTS and XTS accessories

Ruggedised housing option available in traditional black or public safety yellow Utilizes Windows-Based Customer Programming Software (CPS) u Supports USB and RS-232 communications u Built in FLASHport support Meets Applicable Mil Specs 810C, D, E and F Compatible with most MTS and XTS accessories Interchangeable display labels


EVENTS & COMMUNITY Motorola supports move by Crime Stoppers to engage youth

"Crime Stoppers is beginning to strike a chord with young people, reaching out to their sense of responsibility in the passage of information about criminal activity to Crime Stoppers for police attention." Mr McLean says that, in part, the education message hinges on the issue of crime victimisation. It draws attention to how individuals would feel when their items were lost or stolen, or a close friend was assaulted or injured in a drink drive hit run accident. Already, Crime Stoppers has engaged young people to present in schools and methods are being planned, in co-operation with Motorola marketing teams, to reach youth in sports venues, concerts, clubs, bars and pubs - anywhere younger people gather. "The plan is to break down attitudes to `dobbing' and to encourage some pride in the passing of information to Crime Stoppers, information which may enable police to investigate in pursuit of offenders. "In 2004, 769 arrests arose from such investigations. That's almost 15 per week," Mr McLean said. Some callers to Crime Stoppers are happy to be identified. Victoria Police Chief Commissioner, Christine Nixon, presented awards and Motorola phones to eight callers who assisted police to resolve crimes in 2004. The awards program is being expanded in 2005 to encourage young people to call Crime Stoppers. Motorola Australia Director, Spiros Nikolakopoulos, said: "Motorola has been committed to assisting law enforcement agencies in their fight against crime since it began providing radio equipment to the Chicago Police in 1936. "This commitment has primarily been into the development of mission critical solutions for law enforcement agencies through more and more sophisticated radio and data solutions now being widely used around the world in the fight against crime. Motorola's involvement is not confined to technology - the corporation takes its commitment much further, supporting community service organisations, such as Crime Stoppers, in the markets in which it operates. "We are encouraged by the public enthusiasm for Crime Stoppers in Victoria and for the public awareness, generated largely by our sponsorship partners Channel 9 and The Herald Sun. We also note that the Victoria Police is totally committed to Crime Stoppers, making it an extremely powerful tool in the armoury against crime. "Importantly, it is the general public and the willingness of individuals to make a stand against crime by calling Crime Stoppers that completes the formula," Mr Nikolakopoulos, said.

About Crime Stoppers

Crime Stoppers is a program which collects crime information which may help police solve a crime. Some people prefer not to become involved in a police investigation and therefore may not share what they know about a crime directly with police. Crime Stoppers welcomes that same crime information and the person providing it does not need to give his or her name. Anonymity is assured. People who want to live in a community governed by the rule of law and who believe that justice is important should not hold crime secrets. If they can't share the information with police directly, they can contribute by telling Crime Stoppers.

Victoria Police Chief Commissioner Christine Nixon


otorola, which recommitted its sponsorship of Crime stoppers in Victoria for 2005, is using the experience of its marketing teams to support moves to engage young people in the program. The move follows research which, while retaining identity protection for callers, shows only 18 per cent of them are under the age of 35. For the past two years, Motorola has joined forces with Channel 9 and The Herald Sun as an official partner of Crime Stoppers in Victoria. The CEO of Crime Stoppers Victoria, Alan McLean, says people aged between 15 and 35 years are more likely to be victims of crime, and more significantly, they are the most mobile members of local communities. "Whether working, socialising, playing sport or going to movies and concerts, they are out-and-about, and well-placed to see or hear of incidents of criminal behaviour. They need to be encouraged to share the details with Crime Stoppers, if they find themselves unable to go directly to police," Mr McLean said. "With the help of a grant from the State Government's Victorian Law Enforcement Drug Fund, and with assistance from Motorola, Crime Stoppers Victoria is strengthening its education program for teenagers and the young adults.

Telephone service

Since 1987 in Victoria, a telephone service has allowed people to share crime information. 1800 333 000 is a free call from standard telephones, a local call from mobile phones. Staff in the Crime Stoppers call centre will note your information and ask some questions so that they fully understand the details you are giving. A report is then prepared and forwarded to the most appropriate police for investigation. Crime Stoppers prefers to receive telephone calls, to enable a conversation about the crime with the caller. Crime Stoppers also provides a convenient on-line opportunity to share your crime information, if that is your preference. The same assurance of anonymity applies.

Australia & New Zealand Association of Public Communications Officials Conference

Wireless Australia Conference


otorola was the Platinum Sponsor of ANZAPCO's second very successful conference held in Melbourne at the Carlton Crest hotel in February. Over 300 delegates attended and heard Gary Grube, Corporate Vice President, Technology, Motorola, give an address on Wireless Broadband entitled `Developments in Mission Critical Data Solutions'. Motorola's stand incorporated a Victoria Police demonstration of Victoria's new mobile data solution, video streaming with Mesh network equipment and Project 25 incorporating trunked 2 way radios along with Mesh and Canopy demonstrations.


otorola sponsored a pre-luncheon address by Paul Guerra at this inaugural tradeshow held at the Convention Centre in Sydney in March and in conjunction with new dealer, LAN1, exhibited the new Canopy product. Organisers were very happy with the turnout of over 300 convention delegates and more than 400 visitors to the exhibition.

Motorola's Seamless Mobility at the inaugural Wireless Enterprise World


otorola brought its vision of converged networks and seamless mobility to life at the inaugural Wireless Enterprise World held at the Sydney Convention Centre at the end of March and demonstrated seamless mobility with networks, government and enterprise, mobile devices and connected home divisions all contributing to Motorola's comprehensive portfolio of solutions. Central to Motorola's products/solutions showcase was the demonstration of liquid media ­ an innovative network-based system that allows consumers to take multimedia content with them across different environments. "Motorola continues to play the role of pioneer and innovator in wireless communications, and we are making seamless mobility real by delivering unique experiences across the home, the auto, at work and out in the world," said John Edwards, vice president and general manager of Motorola Networks, Asia.

Other highlights of Motorola's seamless mobility-enabling products/solutions included: u New high-speed commercial network technologies designed to increase ARPU (Average Revenue Per User) and customer loyalty for mobile operators by helping consumers stay connected

u Innovative network convergence solutions

including Motorola's enterprise seamless mobility solution that operators can build on as the industry moves towards a converged future Videophone built to run on Motorola's IP Multimedia Subsystem (IMS) which was available for hands-on trial wireless solution which integrates CDMA2000 1x EV-DO with WiFi to provide a wireless broadband system for the home seamless communication experience

u The newly announced ­ Ojo TM Personal

u The Motorola Cellular Gateway ­ a residential

u Feature-rich handsets that offer consumers a


PEOPLE New Faces

Matt Schreiner Business Development Manager Public Safety Software Gary Starr General Manager Direct Business

Gary Starr, has been appointed General Manager Direct Business of Motorola's Government and Enterprise Mobility Solutions and is based in Melbourne. Prior to joining Motorola Gary was General Manager of Services at Volante where he was responsible for building and developing the services business. Starting in engineering, Gary's 15 years' experience in Information and Communications Technology (ICT) has covered the gamut of direct sales, channel sales, product and services marketing, systems integration management, general management and global accounts. Australia, New Zealand and Asia have all come under his jurisdiction in his various roles. Some of the large global manufacturers where Gary has played a role include Honeywell, Anixter and Nortel Networks where he was marketing director for the enterprise business in AsiaPac. "Joining Motorola at this time, when the future includes both developing the public safety business and wireless broadband, with its innovative products such as Mesh and Canopy, is very exciting. I'm very much looking forward to building this next wave of success." Gary has a double degree in science and engineering from Monash and his interests outside of work are family, music and Australian Rules Football (particularly The Bombers). `Extend the Core' is the statement emblazoned on Matt Schreiner's wall in Motorola's office in East Burwood. This helps to keep Matt's focus on demonstrating to customers that not only does Motorola do radios, they also have a perfect suite of products for public safety; in other words, radios + software equals an integrated whole. Matt sees several major opportunities on the horizon for Motorola's Public Safety software suite, and with the introduction of Mesh technologies, believes "extending the core" in Australia is within easy reach. "Motorola is one of the few,- if not the only - companies in the world that can provide virtually every system required to successfully deliver emergency communications and manage mission-critical data in the Public Safety environment. From radios to computer aided dispatch, to records management, we do it all. Other companies do radios, and some do software, but not many do it all. None do it as well as Motorola." Matt comes to Motorola with an extensive background in public safety, having honed his credentials for this role from one side of the globe, - in the suburbs of Chicago, where he managed a 9-1-1 emergency communications centre, - to the other, - working on the implementation of Motorola's Computer Aided Dispatch system in the Western Australian Police Service. Just prior to relocating to Melbourne, Matt had a major role in the implementation of the New York City Police Department Computer Aided Dispatch Project. Matt has diverse interests and loves his new hometown of Melbourne because of the food, the music, the culture and the people.

Andrew Volard Country Manager, Mobile Devices ANZ

Andrew Volard has been appointed Country Manager of the Mobile Devices Business (MDB) for Australia and New Zealand. Andrew, who joined Motorola MDB in September 2002 as Business Development Manager for Telstra and T. Choice has had a varied career, spanning the telecommunications industry, hospitality and education. "Motorola MDB is now operating in all the relevant areas of technology, that is, GSM, CDMA, iMode and 3G, that will assist in our continued growth. "Our products are designed for all the different markets and different types of people. We have music phones for the youth market such as the E398 and revolutionary designed products like the V3 and V6 as well as the V8 which will be released later this year. The MPX220 based on the Microsoft mobile platform for the enterprise market can assist in productivity increases for the company and we offer products for the mass market as well. The elegant style and innovative design of our phones will continue to increase Motorola's market share." Andrew holds a Master of Arts in Virtual Communications and his interests outside of Motorola include music, Australian Rules Football and golf.


QUALITY impresTM Batteries & Chargers

Extending TalkTime & Battery Life


mpres is Motorola's latest intelligent portable radio energy system. This system ensures maximum talk-time and optimised battery cycle life through the use of its advanced charging algorithm and automatic reconditioning features. Comprising batteries and chargers, impres harnesses an advanced tri-chemistry energy system to enable users to reap greater efficiency and performance from their communication system.

Saves Time & Money

Motorola's impres helps reduce maintenance procedures. impres batteries are charged and optimised to provide maximum power performance during work shifts. In addition, the impres chargers serve as rapid and conditioning chargers and when necessary a re-conditioner. The impres system therefore automatically performs a re-condition cycle only when required; eliminating costly maintenance functions such as periodic manual reconditions as well as the manual tracking and recording of battery usage.

Single & Multi-unit Chargers Broaden Choice

Ideal for mixed radio fleets that require superior charging performance along with cross platform compatibility. Even legacy batteries will receive the benefits of a cooler charge from the advanced charging algorithm. Equipped with tri-chemistry charging, Motorola's impres multi-unit chargers support nickel-cadmium, nickel metal hydride and lithium ion batteries.

Benefits Longer-lasting Batteries

Motorola's impres virtually eliminates memory effect in nickel-based batteries. Its smart charger automatically customises its operation to the users' unique charging habits. By placing a radio with a smart battery in the single/multiunit charger, the impres system will charge it, re-condition it if necessary, keep it fully charged over time as well as notify the user if the battery life has exceeded. All these while controlling damaging heat build-up.

Backwards Compatibility

Motorola's impres batteries and chargers are engineered to work with the users' existing two-way radio system. However, in order to attain optimal performance from the advanced smart features of Motorola's impres system, an impres battery has to be used with an impres adaptive charger.

impres compatible Radios

HT1000, MTS2000, MTX838, XTS3000, XTS5000, Saber, ASTRO Saber, GP328, GP338, GP338-LS, GP329, GP339, PTX700, PTX760, PTX780, ATS2500, MTX900, MTX960

MOTONOIR Special Edition RAZR BLK V3


otorola has unveiled a new special edition black version of the RAZR V3, the phone that redefined style and elegance in wireless communications. This time Motorola software engineers have introduced video recording to complement the digital zoom camera in the flagship model of the revitalised Mobile Devices business. Continuing to build on the momentum of its original sleek silver model, Motorola's RAZR BLK V3 is to wireless devices what the tuxedo, the knee-high black stiletto boot or the black leather jacket are to fashion. The RAZR BLK V3 is "THE" mobile device to have. It was a hot item when it was first previewed to a select audience of Hollywood's elite earlier this year at the 77th annual Academy Awards as part of Motorola's tradition of providing the top 25 actors and directors with a not-yet-commercially- available mobile phone.

A design milestone, the RAZR BLK V3 like its original V3 counterpart is made almost entirely of metal including aircraft grade aluminum, magnesium and a first-of-its-kind nickel-plated copper alloy keypad. The feature set includes a built in camera with digital zoom, mpeg video player, speaker phone and quad-band technology which allows the phone to work in over 100 countries. In keeping with Motorola's drive for seamless mobility, the RAZR BLK V3 is enabled with Bluetooth®, wireless technology which can allow voice, image and video to be easily transmitted without wires, and at an affordable price. It has a hands fee speakerphone facility and users can surf the net , download MP3 ringtones and JavaTM games which are backed by a 2.2 hi-res color screen, 3D graphics engine, Bluetooth® functionality, and precision cut keypad with electroluminescent "cool blue" backlighting.


EVENTS Dealer Conference 2005


David Watkins, Memo Communications, left, with Paul Guerra, Motorola General Manager-Indirect, after receiving the Gary Roche Silver Fox Memorial Award.

round 100 Government and Enterprise Mobility Solutions indirect dealers and Motorolans gathered at Melbourne's Crown Complex for two days in March for a feature packed conference. Dealers from as far away as Papua New Guinea and New Zealand joined with the Australian counterparts and a complement of Motorolans from the Asia Pacific region to hear reviews of 2004/2005 successes and details of Motorola's roadmap for the coming year. Mark "Bomber" Thompson from the Geelong Football Club lifted spirits with an insight into the business of redeveloping and running a top line Australian rules football team . Mark also detailed the advantages that Motorola

technology has provided to improve off and on field communications during play. Global speaking-circuit personality, Allan Pease gave insights into body language and its impact in personal communication. The annual dealer meeting provides key dealers and Motorolans an opportunity to spend time together to share ideas and discuss ways of improving business practices. Part of Motorola's drive at these meetings is to ensure both dealers and Motorolans alike can boost both their business skills and Motorola product knowledge. A key part of the event is the gala dinner which recognises the achievements of our top dealers, and importantly, some key sales people.

2004 Dealer Awards

Memo - 2004 Gary Roche `Silver Fox' Memorial Award Bearcom - 2004 Australasian Dealer of the Year National Wireless - 2004 Australia Radio Growth Award Crosscom - 2004 Australia Accessories Growth Award Radio waves - 2004 NZ Radio and Accessories Growth Award LAN 1 - 2004 Australasian Broadband Dealer of the Year

Paul Guerra, TeckMoh Phey, Paul Case, Bearcom (winner of the Australasian Dealer of the Year) and Spiros Nikolakopoulos.

Motorola Variety Bash London to Athens 2005


wenty seven intrepid travellers in 10 vehicles made a huge difference to the lives of some very needy children by participating in the Motorola Variety London to Athens 2005 fundraising event. Made possible by major sponsorship by Motorola, more than $100,000 was raised for the `special needs children' of Variety ­ The Children's Charity. The event was flagged away from the

For more information, please contact your Motorola representative:

Greenwich Observatory by Australian High Commissioner, Richard Alston for a two week trip through UK, France, Italy and Greece to finish at a traditional Greek celebration. Highlights of the trip include travels through the French and Italian countryside which even involved crossing the Alps from Grenoble to Turin after a very heavy overnight snowfall. The Italian town of Orvieto, perched high on a large

rock, was another highlight as were the laydays spent in Paris, Rome and Athens. The entrants even helped celebrate the announcement of the new pope as their tour of St. Peters coincided with the signal of the conclusion of the enclave. "Many thanks go to Motorola for their support of the event, which has bought a little sunshine into the lives of some very sick kids". Harry Cadle,Variety.

Visit us at

For more information regarding contributions to Motorola Smartcom contact: [email protected] 10 Wesley Court, Tally Ho Business Park, East Burwood, 3151 Produced by Motorola Government and Enterprise Mobility Solutions Australia. June2005.

MOTOROLA, the Stylized M Logo are registered in the U.S. Patent & Trademark Office. All other product or service names are the property of their respective owners. © 2005 Motorola, Inc.


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