Read Microsoft PowerPoint - Atrium & Service Support 7.5 Doug Mueller.ppt text version

Atrium and Service Support 7.5

Doug Mueller, CTO BU Service Support

BSM Blueprint

(Sorry, Marketing says this has to be in every presentation so here it is!)

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Three Layers To Consider When Installing an App

Configuration ­ Using screens, techniques documented with the product for how to configure/adjust/adapt the product

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ALWAYS safe; ALWAYS upgrades; Do as much as you want

Extension ­ Adding new forms, workflow, and even fields. The key is it is ADDITIVE to any logic supplied out of the box

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ALMOST always safe; ALMOST always upgrades; Use this technique as needed for integration; Consider this technique if need to adjust the application in a way that is not supported by configuration Avoid if at all possible; Can cause problems with upgrades; Always see if it can be done as an extension first; If customize, carefully document and FOLLOW THE RULES Never reuse a field for a different purpose Don't change workflow ­ copy, disable original, and modify your copy Change permissions by adding new groups not by changing existing permissions

Customization ­ Making a change to any out of the box fields or workflow

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BMC Atrium ­ Not Just the CMDB

Atrium Core Atrium CMDB Atrium Integration Engine Product Catalog (DSL/DML) Unified Service Model Atrium Explorer Impact Analysis

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Discovery

SOA infrastructure

Orchestration Decision Support Service Level Mgmt

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Atrium Orchestrator (RBA) AR System

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Atrium in BMC

Atrium is the platform for BSM

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Operating System for BSM

EVERYTHING must use Atrium technologies

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Products from BMC needing functionality that is covered by Atrium are directed to use Atrium and NOT develop their own version

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BMC Atrium Future

More capability Increased focus Going forward, will likely add

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SRM Common "subsystems" Tasking, Costing, Notification Subscription are all good candidates

New attention to documenting best practices and use cases to the feature list

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I have an xxx, where does it go? How to use the classes to model things (semantics not just syntax) More is under development

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R&D Team Initiatives

2007 ­ Drive to 5

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Simplification Faster path to value for customer Compatibility between/across solutions Out-of-the-box integration of products

2008/2009 ­ Realize BSM (plus continue the 2007 Drive to 5)

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End user experience Service awareness Use Atrium

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Upgrade/Compatibility Philosophy

Establishing the expectation that every product follow a fundamental set of philosophies about Upgrade/Compatibility

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AR System & CMDB follow these already and demonstrate the goal

Upgrade

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Automated, Automatic, Retains all data (converting is OK if needed) If an AR application, follows rules to preserve as best as possible customer extensions and customizations Every product must have clear, defined interfaces Must allow things using previous interfaces to still work cleanly with you This includes subsystems which are just components of a solution Cannot require upgrade of other parallel pieces when you upgrade Can have a dependency on specific version of something you are built on

Compatibility

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Themes for 7.5

AR System

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Increase usability of the interface Expand functionality for administrators creating custom apps or managing/maintaining packaged apps Continue to meet the expanding enterprise needs of customers

CMDB

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Wholistic view of configuration Data integrity and quality

Atrium

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Much more than just the CMDB Focus on service model

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Themes for 7.5

ITSM

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Business awareness Look and feel/simplification Software license management and Release management

SRM

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Provide foundation for true "one stop self-service portal" Establish SRM as the next key application for IT

SLM

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Bringing SLM functionality that is specific to a solution cleanly into that solution rather than requiring breaking out to SLM product to see the results

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AR System 7.5 Features

User Experience

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Auto-Complete (char fields with menus) Tool tips (Hover event (label, data, or field) and Templates) File display type for character fields (allows looking up filename) Advanced tree field sorting (sort tree fields other than by displayed fields) Transparent images (adding support of png types) Highlight colors, auto-highlight missing required fields, changed fields, .... Right to left language display support Ability to remove "clear" option on drop down/selection fields Flash technology used in Flashboards (and did I mention?) Panels ­ collapsible, workflow firing on collapse/expand, auto-expand fields,... Advanced Table Fields ­ layouts, buttons, text, ...

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AR System 7.5 Features

Enterprise Features

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Pure Java API (unless you need backward compatibility) 64-bit servers for Unix/Linux Image server object Querying across many forms from the API (dynamic joins) Auditing only when fields change values (as opposed to the entry changing) Run process string limit now 4096 bytes Improved options for CLOBs in Oracle and some options in SQL Server New import options (fields, workflow `but keep schema list', ...) Business time individual segments can be time zone tagged Row level security with Flashboards New import tool DSO performance improvements

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AR System 7.5 Features

Server Improvements

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Version control (record every change, locking) View forms can be involved in joins On Table Refresh table firing condition Option for character or byte counts for character field sizes Service action added to filters/escalations Role based view capability Export views by locale Server startup tuning Workflow debugger Improvements to current and historical license usage Browser releases license on browser navigate away or shutdown (well within a timer interval) Session timeout timer on browser

License management

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AR System 7.5 Features

Supportability

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Database consistency checker Logging to a form Mid-tier timing log New java developer tool Remedy Developer Plus Features in Developer Studio Cross-reference, searching for objects, analyzing server objects Integration with RBA technology

Developer Studio

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Approval Server enhancements ­ improved UI, graphics FIPS compliance improvements, encryption enhancements, plug-in service improvements, and many other details

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CMDB 7.5 features

Atrium Explorer Multi-class query capability Unified Service Model (USM) Service catalog interface Normalization engine Reworked reconciliation interface Graphical class manager Impact as an attribute of relationships vs. separate relationship Atrium Impact Simulator Federated classes Performance improvements DSO enabled for distribution New, formal virtualization models and classes

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Additional Atrium 7.5

Improvements to AIE

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Significant enhancements to data load capabilities and performance

DSL/DML moved to Atrium and enhanced for better capability Service oriented architecture standardization

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Selected Tibco technology for standard library and registry New reports for service level compliance Removed requirement to have Asset installed Support for Solaris and AIX added Enhanced UI with defaulting and assistance for pod building More out of the box pods Added data sources (ProactiveNet and TM ART)

BMC Analytics

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BMC Dashboards

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Applications 7.5

Focus on modularization of apps and common subsystems Improvements to UI using AR System 7.5 features Incident/Problem Management

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Cleanup and simplification Tuned for efficient interaction and out of the box integrations Staged tasking New Release Management module Collision detection of changes to the same CI Change Impact Manager functionality New Contract Management Console and functionality Additional work on Software License Management CI Unavailability can be defined

Change Management

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Asset Management

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Applications 7.5

Service Level Management

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Embedded on each application Ability to associate service with targets CI unavailability available to SLAs

Service Request Management (available in Summer '09)

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Question improvements Full flow based tasking (and using the same task module as ITSM) Chained approvals Cost rollups Increased integration with CMDB

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Roadmap Beyond 7.5

Unfortunately, I am not allowed to talk about this subject and so do not have any slides on the topic BUT.... If you won't tell, I won't tell that we had a little talk.

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Thank You

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Information

Microsoft PowerPoint - Atrium & Service Support 7.5 Doug Mueller.ppt

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