Read PROCESS FLOW CHART FOR SERVICING OF CUSTOMER LOAN ACCOUNTS text version

Annexure-3.7 PROCESS FLOW CHART FOR SERVICING OF CUSTOMER LOAN ACCOUNTS Start

Communication from SIDBI / IDBI or PSC/HO Committee/Review meeting decisions for interest rate revision.

APSFC

Proposal to Board for approval of revision of interest rates.

Communication of revised interest rates to all concerned.

Accounting for disbursement of term loans effected & other expenses incurred.

Receipt of amounts from customers.

Maintenance of Cheques/DDs/Cash received Register

Data entry of all receipts, payments, adjustments & rectifications

Yes

Are there any changes in Master data & repayment schedules?

One time master corrections, entry of revised schedules/refixation etc. No Generation of validation reports

No Is data fed correct? Correct data

Yes

Processing of data

Generation of MIS reports,Registers & notices

Serving OE/instalment notices to customers

Manual posting in Loan Ledgers

Charging of interest rates

Generation of loan parameters

No

Are the interest rates applied correct?

Correct the interest rates

Yes Generation of Quarterly Interest Demand

Random checking of interest demands

Are the interest demands correct?

No

correct errors & Reprocess demand

Yes

Serving of Interest Demand Notices to all customers

Manual posting of interest demands in ledgers.

Is loan account eligible for special interest rebate?

No

Yes

Allow special interest rebate.

Issue of Statement of Account as and when requested by customer

Yes

Is loan account closed?

Issue loan closure certificates

No Sending of confirmation of balances at the end of the financial year in respect of live accounts.

End

No

Are any discrepancies reported & confirmed?

Yes

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PROCESS FLOW CHART FOR SERVICING OF CUSTOMER LOAN ACCOUNTS

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