Read Microsoft Word - 07 12 2011 Supervisor Posting.docx text version

JOB POSTING POSITION: STATUS: SALARY: HCV Supervisor Exempt Based upon experience and qualifications within salary range

SUMMARY: The position duties include a wide range of activities related to monitoring employee performance, ensuring work is completed accurately and timely, and making sure high levels of customer service are provided at all times. The HCV Supervisors Operates under the direct supervision of the Division Manager and provides direct supervision to 7-12 Para-professional employees. ESSENTIAL DUTIES AND RESPONSIBILITIES · Monitor production, quality control and data integrity of transactions completed by staff · Ensure staff meet and/or exceed NMA performance standards · Ensure staff compliance with the CHA's Administrative Plan, Standard Operating Procedures and HUD regulations · Determine staff training needs; Coordinate and provide appropriate training, coaching, etc. · Completes staff Performance Plans, evaluations and disciplinary actions · Evaluate procedures and processes and provides recommendations for program excellence · Promotes open communication among teams, departments and divisions · Provides excellent customer service to participants, landlords, clients, vendors and internal customers and ensure the same is provided by staff. · Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment DESIRED QUALIFICATIONS Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field (Master's Degree preferred). A minimum of five years of progressively responsible work experience, with three years of supervisory experience, for a public agency, or related experience in the social service or community service field. Ability to interpret and implement regulations pertaining to the program. Must be able to communicate effectively both orally and in writing; must possess strong computer and organizational skills required to prioritize multiple tasks, projects and demands.

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Microsoft Word - 07 12 2011 Supervisor Posting.docx

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