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CJAD 310 Crisis Intervention

August 2011 Session (11-51) Monday, August 15 ­ Saturday, October 8, 2011 Course Description

Survey of the current crisis intervention literature and introduces the theories, principles, concepts and techniques of crisis intervention. Upon completion, students should be able to predict who may need crisis intervention services, and demonstrate the provision of first-order crisis intervention. Prerequisite: PSYC 101 Proctored Exams: -- None

Instructor Information

Tony Gaskew, Ph.D. [email protected]

Textbooks

James, Richard K. Crisis Intervention Strategies, 6th Edition, Case Bound Thomson / Wadsworth. ISBN 13: 978-0-495-10026-3 MBS offers a Columbia College branded version of the text, ISBN: 978-1-4240-6508-0 Highly suggested reading (not required): Slaikeu, Karl A. Crisis Intervention A Handbook for Practice and Research (2nd Edition) Allyn & Bacon. ISBN: 0-205-12342-2 Textbooks for the course may be ordered from Missouri Book Services. You can order online at http://direct.mbsbooks.com/columbia.htm (be sure to select Online Education rather than your home campus before selecting your class) by phone at 800-325-3252 For additional information about the bookstore, visit http://www.mbsbooks.com. Please note that the use of an eBook carries certain risks: information may be missing due to copyright restrictions, the book cannot be resold to MBS, and an eBook purchase cannot be refunded.

Course Overview

This course will introduce to the student not only an understanding of the theories and concepts of crisis intervention, but also proper approaches to safely and effectively resolve crisis situations.

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Provide tools to work with victims and perpetrators­effective communicative calming techniques to aid in successful resolution to conflicts surrounding crisis situations as they happen and assist in long- term solutions.

Technology Requirements

Participation in this course will require the basic technology for all online classes at Columbia College: A computer with reliable Internet access, a web browser, Acrobat Reader, Microsoft Office or another word processor such as Open Office.

You can find more details about standard technical requirements for our courses on our site.

Course Objectives

To evaluate and apply theories, principles, concepts, and techniques of crisis intervention in social, therapeutic and business settings. To engage in and evaluate first order crisis intervention skills. To conduct and report in writing (APA format) research relevant to crisis intervention.

Measurable Learning Outcomes

Explain characteristics of effective crisis theory. Differentiate between crisis types. Explain different crisis intervention models. Demonstrate skills such as de-escalation and active and reflective listening. Develop plans for institutional response to crises including securing backup. Demonstrate ability to work effectively in a team. Explain characteristics of effective crisis intervention workers. Identify intervention methods used by legal workers, clergy, police, and healthcare workers. Identify strategies for developing characteristics that are effective. Identify personal and institutional factors that increase or decrease the development of burnout. Explain different applications of crisis intervention as they relate to individuals from different social groups. Develop a plan for personal growth and professional development that would help a person be a successful crisis intervention worker.

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Grading

Grading Scale

GRADE A B C D F POINTS 900-1,000 800-899 700-799 600-699 000-599 PERCENT 90-100 80-89 70-79 60-69 0-59

Grade Weights

ASSIGNMENT Discussions (8) Dropbox Assignments (8) Papers (2) Quizzes (8) Final Exam Total POINTS 240 240 100 320 100 1,000 PERCENT 24 24 10 32 10 100

Schedule of Due Dates (All assignments are due by 11:59 p.m. CT)

WEEK ASSIGNMENT Dropbox Assignments 1-3 (10 pts. each) 1 Discussion Posts Discussion Replies Quiz Dropbox Assignments 4-5 (15 pts. each) 2 Discussion Posts Discussion Replies Quiz Dropbox Assignments 6-9 (7.5 pts. each) 3 Discussion Posts Discussion Replies Quiz Dropbox Assignments 10-12 (10 pts. each) 4 Discussion Posts Discussion Replies Quiz Dropbox Assignments 13-16 (7.5 pts. each) Discussion Posts 5 Discussion Replies Quiz Term Paper 1 DUE Saturday Wednesday Saturday Saturday Saturday Wednesday Saturday Saturday Saturday Wednesday Saturday Saturday Saturday Wednesday Saturday Saturday Saturday Wednesday Saturday Saturday Saturday POINTS 30 30 40 30 30 40 30 30 40 30 30 40 30 30 40 50

Columbia College Online Campus Dropbox Assignments 17-20 (7.5 pts. each) 6 Discussion Posts Discussion Replies Quiz Dropbox Assignments 21-23 (10 pts. each) Discussion Posts 7 Discussion Replies Quiz Term Paper 2 Dropbox Assignments 24-26 (10 pts. each) Discussion Posts 8 Discussion Replies Quiz Final Exam Saturday Wednesday Saturday Saturday Saturday Wednesday Saturday Saturday Saturday Saturday Wednesday Saturday Saturday Saturday 30 30 40 30 30 40 50 30 30 40 100

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Assignment Overview

Discussions: Discussion board postings involve understanding and conceptualizing the course material covered each week. You are required to answer the discussion question in a thorough fashion reflecting upper-level erudition. You are required to constructively post an original posting and reply to a minimum of ten postings to the responses of fellow students. The first discussion postings (original) must be posted by Wednesday each week to allow other students time for constructive responses. You must also read at least 50 percent of all postings made by fellow students. Keep in mind, your replies must not be "one or two word" responses such as "I agree...absolutely...I see your point." Again, your responses must be in-depth and thorough in nature. Dropbox Assignments: These assignments are drawn directly from your text readings and involve a comprehensive understanding of each textbook chapter (s). Your responses must be thorough in context and reflect upper-level erudition. All Dropbox assignment submissions must cite each source of the information (a minimum of two references) in an APA editing format. Quizzes: A weekly quiz for the assigned chapters each week must be completed by 11:59 PM CT every Saturday. They are posted under the "Quizzes" section of the course site. Please follow the instructions closely to take and submit your quizzes. Keep in mind, they are electronically timed (15 minutes only), so I strongly encourage you to complete your readings prior to taking the quizzes. You can only make a single submission. Term Papers: You will write two papers for this course. Each will be double-spaced and a minimum of two pages. Your paper topics can be on any subject within the field of crisis intervention. Please inform the instructor as to the subjects you have chosen in a Dropbox message. The papers must be prepared as a Microsoft Word document (.doc, .docx, or .rtf) and sent to the instructor on the required due dates. These papers must be submitted to the instructor as an attached document in appropriate Dropbox folder. All papers must be prepared using an APA editing format (title page, abstract, proper in-text citations and a reference page). The use of any other style (MLA or Chicago) will severely impact your grade. Attention will also be given to punctuation, spelling and sentence structure. The paper must have as a minimum three sources of information. Keep in mind, there are several unacceptable resources which cannot be used for any course

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assignment, including your term papers. The use of the following sources will negatively impact your grade: Wikipedia WikiInfo Anarchopedia

Remember, Columbia College policies concerning plagiarism will be strictly enforced regarding these term papers. Please take this matter very seriously because plagiarism software is used on every term paper submitted. Do not use term papers previously submitted to other CC courses. Final Exam: The Final Exam is located under the "Quizzes" section of the course, and will be opened from Sunday until 11:59 p.m. CT Saturday during Week 8. The exam is timed, so once started, you will have two hours to submit your responses. Don't forget to save your responses often! Remember, the Final Exam is not a group project and must be completed individually.

Course Schedule

Week 1 ­ Approaching Crisis Intervention & Culturally Effective Helping

Readings Chapters 1 & 2 Tour the colleges' Web site - www.ccis.edu. Become comfortable with techniques of e-mail management (using your browser's e-mail capability) and the diagnostic tools available at CC. Please begin to build a "portfolio" of criminal justice resources of your own including your Bookmarks, Newsgroups, Listservs, Proprietary and Open Access Databases. This will come in handy for future web-based criminal justice courses. Class Activities

Discussion Assignments Original postings are due by midnight Wednesday. A minimum of 10 reply postings are due by midnight Saturday. Also, remember to read at least 50% of your classmates' postings. Introduction: Please introduce yourself to your fellow classmates and the professor of this course. Include information such as: o o o o o o Professional and academic background Your objectives for this course Physical geographical location Access details (email address, primary phone number, secondary phone number) Preferred mode of communication Hobbies

Discussion Question: Respond to the question: "Can a CRISIS be understood in a positive sense?" ­give examples. (Provide specific support through the textbook or online research, such as websites you discover). Discuss the two primary crisis intervention theories, and the five fundamental crisis intervention models. Discuss how ecological/cultural determinants interact with crisis.

Dropbox Assignments 1-3 1. 2.

Columbia College Online Campus 3. Explain the differences between a high-context and low-context culture?

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Quizzes & Exams Quiz: Please complete the Week 1 Week, which is located in the Quizzes area, by midnight Saturday.

Week 2 ­ Basic Crisis Intervention Skills and Crisis Case Handling

Readings Chapters 3 & 4 Discussion Assignments Original postings are due by midnight Wednesday. A minimum of 10 reply postings are due by midnight Saturday. Also, remember to read at least 50% of your classmates' postings. Discussion Questions: What is "Suicide by Cop?" Search the Internet and provide an example. What is a Crisis Intervention Team (CIT)? Search the Internet and provide "realworld" examples. Explain the concept of "Confidentiality in Case Handling." Discuss the major components involving "Listening Skills" and "Communicating Empathy" in crisis intervention. Provide examples. Quiz: Please complete the Week 2 Week, which is located in the Quizzes area, by midnight Saturday.

Dropbox Assignments 4-5 4. 5.

Quizzes & Exams

Week 3 ­ Handling Specific Crises: Going Into the Trenches / Telephone & Online Counseling & Posttraumatic Stress Disorder

Readings Chapters 5 & 6 Discussion Assignments Original postings are due by midnight Wednesday. A minimum of 10 reply postings are due by midnight Saturday. Also, remember to read at least 50% of your classmates' postings. Discussion Questions: In your opinion, is the government doing enough regarding the diagnosis/treatment of mental illness and PTSD for our returning Iraq and Afghanistan war veterans? Would you prefer to manage a crisis situation "in person" or "over the telephone?" Please provide a "real-world" example to support your choice. Explain the term "Posttraumatic Stress Disorder" ­ provide examples. Discuss the advantages and disadvantages of telephone and online crisis counseling. Discuss the changing role for police regarding crisis intervention. Explain the three goals regarding the "Assessment" of PTSD. Quiz: Please complete the Week 3 Week, which is located in the Quizzes area, by midnight Saturday.

Dropbox Assignments 6-9 6. 7. 8. 9.

Quizzes & Exams

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Week 4 ­ Crisis of Lethality / Sexual Assault / Partner Violence

Readings Chapters 7-9 Discussion Assignments Original postings are due by midnight Wednesday. A minimum of 10 reply postings are due by midnight Saturday. Also, remember to read at least 50% of your classmates' postings. Discussion Questions: If a friend or family member approached you today and admitted to being a victim of partner/domestic violence, what advice would you provide them? Searching the Internet (or any other available resource) locate the job in the United States with the highest suicide rate. Provide your opinion of Why?

Dropbox Assignments 10-12 10. Discuss the psychological and sociological theoretical explanations of suicide. 11. Explain the social, cultural, personal, and psychological factors regarding the dynamics of rape. 12. Discuss in detail, the "Cycle of Violence" theory. Quizzes & Exams Quiz: Please complete the Week 4 Week, which is located in the Quizzes area, by midnight Saturday.

Week 5 ­ Chemical Dependency ­ Crisis Addiction / Personal Loss: Bereavement and Grief & Crisis in Schools

Readings Chapters 10-12 Discussion Assignments Original postings are due by midnight Wednesday. A minimum of 10 reply postings are due by midnight Saturday. Also, remember to read at least 50% of your classmates' postings. Discussion Questions: Visit the site below for practice and for general information gathering. In the discussion area converse with fellow students about what you believe the usefulness of the site is to someone in Criminal Justice studying Crisis Intervention and human behavior in general. (USE MOUSE CLICK FOR SITE BELOW) National Criminal Justice Reference Service at http://www.ncjrs.org. Discuss the dynamics of "Gangs" in our society today. Dropbox Assignments 13-16 13. Discuss the major models of addiction. 14. Explain the reason why alcohol continues to be the best choice to illustrate what happens in the crisis of addiction. 15. Discuss the cultural and social dynamics of bereavement 16. What are the steps of "Planning for a Crisis" in schools? Term Paper 1 Please submit your first Term Paper via the Dropbox by midnight Saturday. Quiz: Please complete the Week 5 Week, which is located in the Quizzes area, by midnight Quizzes & Exams

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Week 6 ­ Violent Behavior in Institutions / Crisis & Hostage Negotiation

Readings Chapters 13-14 Discussion Assignments Original postings are due by midnight Wednesday. A minimum of 10 reply postings are due by midnight Saturday. Also, remember to read at least 50% of your classmates' postings. Discussion Questions: In your opinion, what is the most important skill for a hostage negotiator? Why? In your opinion, why are we seeing a rise in school-related violence today? Support your opinion with academic sources (textbook and/or Internet).

Dropbox Assignments 17-20 17. Discuss the "Bases for Violence." 18. Discuss the concepts of "Institutional Culpability, Staff Culpability, and Legal Liability." 19. Explain the two types of behavior in hostage-takers. 20. In hostage situations ­ explain the intervention strategies commonly used. Quizzes & Exams Quiz: Please complete the Week 6 Week, which is located in the Quizzes area, by midnight Saturday.

Week 7 ­ Human Services Workers in Crisis: Burnout, Vicarious Traumatization, & Compassion Fatigue

Readings Chapter 15 Discussion Assignments Original postings are due by midnight Wednesday. A minimum of 10 reply postings are due by midnight Saturday. Also, remember to read at least 50% of your classmates' postings. MENTORING EXERCISE: Interview someone in the field of Psychology or Criminal Justice. Inquire from them why he/she believes an understanding of Crisis Intervention is essential to an individual working in his/her field? Share your findings and your experience with the rest of the class. This can be done in person, by phone or over the Internet by e-mail.

Dropbox Assignments 21-23 21. Discuss the dynamics of burnout. 22. Explain the symptoms, levels, and stages of burnout. 23. Discuss the concept of "Burnout-Proofing an Agency." Term Paper 2 Please submit your first Term Paper via the Dropbox by midnight Saturday. Quiz: Please complete the Week 7 Week, which is located in the Quizzes area, by midnight Saturday. Quizzes & Exams

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Course evaluations will open on Monday and remain open until 5 pm Wednesday of the Week 8. You will be able to access the link from your eServices page. Please note that these evaluations are provided so that I can improve the course, find out what students perceive to be its strengths and weaknesses, and in general assess the success of the course. Please do take the time to fill this out.

Week 8 ­ No Man's Land: Facing Disaster

Readings Chapter 16 Discussion Assignments Original postings are due by midnight Wednesday. A minimum of 10 reply postings are due by midnight Saturday. Also, remember to read at least 50% of your classmates' postings. Discussion Questions: Explain your perspective on how the United States should prepare/plan for future terrorism-related incidents. Provide your opinion and comments on the following statement: Hurricane Katrina was both a "man-made" and "natural disaster."

Dropbox Assignments 24-27 24. Discuss the trauma specifically associated with a terrorist event. 25. Explain the "new directions and new visions" regarding crisis intervention in the 21st century. 26. Discuss the roles and responsibilities of five National Crisis Response Teams. 27. What is meant by the term "Ecosystematic Approach" in crisis intervention? Quizzes & Exams Quiz: Please complete the Week 8 Week, which is located in the Quizzes area, by midnight Saturday. Final Exam: Please complete the Final Exam, which is located in the Quizzes area, by midnight Saturday. The exam will open on Sunday. Course evaluations are available and will remain open until 5 pm Wednesday. You will be able to access the link from your eServices page.

Course Evaluations

Course Policies

Student Conduct

All Columbia College students, whether enrolled in a land-based or online course, are responsible for behaving in a manner consistent with Columbia College's Code of Student Conduct and Ethics Code for Computer Users. Students violating these codes will be referred to the Campus Life Office for possible disciplinary action. The Code for Student Conduct and the Ethics Code for Computer Users can be found in the Columbia College Student Handbook. The Handbook is available online; you can also obtain a copy by calling the Campus Life Office at 573-875-7400. The teacher maintains the right to manage a positive learning environment and all students must adhere to the conventions of online etiquette.

Plagiarism

Your grade will be based in large part on the originality of your ideas and your written presentation

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of these ideas. Presenting the words, ideas, or expression of another in any form as your own is plagiarism. Students who fail to properly give credit for information contained in their written work (papers, journals, exams, etc.) are violating the intellectual property rights of the original author. For proper citation of the original authors, you should reference the appropriate publication manual for your degree program or course (APA, MLA, etc.). Violations are taken seriously in higher education and may result in a failing grade on the assignment, a grade of "F" for the course, or dismissal from the College. Collaboration conducted between students without prior permission from the instructor is considered plagiarism and will be treated as such. Spouses and roommates taking the same course should be particularly careful. All required papers may be submitted for textual similarity review to Turnitin.com for the detection of plagiarism. All submitted papers may be included in the Turnitin.com reference database for the purpose of detecting plagiarism. This service is subject to the Terms and Conditions of Use posted on the Turnitin.com site.

Non-Discrimination

There will be no discrimination on the basis of sex, race, color, national origin, sexual orientation, religion, ideology, political affiliation, veteran status, age, physical handicap, or marital status.

Disability Services

Students with documented disabilities who may need academic services for this course are required to register with the Coordinator for Disability Services at (573) 875-7626. Until the student has been cleared through the disability services office, accommodations do not have to be granted. If you are a student who has a documented disability, it is important for you to read the entire syllabus before enrolling in the course. The structure or the content of the course may make an accommodation not feasible.

Online Participation

You are expected to read the assigned texts and participate in the discussions and other course activities each week. Assignments should be posted by the due dates stated on the grading schedule in your syllabus. If an emergency arises that prevents you from participating in class, please let your instructor know as soon as possible.

Attendance Policy

Attendance for a week will be counted as having submitted a course assignment during that week of the session. A class week is defined as the period of time between Monday and Sunday (except for Week 8, when the week and the course will end on Saturday at midnight). The course and system deadlines are all based on the Central Time Zone.

Cougar E-mail

All students are provided a CougarMail account when they enroll in classes at Columbia College. You are responsible for monitoring e-mail from that account for important messages from the College and from your instructor. You may forward your Cougar e-mail account to another account; however, the College cannot be held responsible for breaches in security or service interruptions with other e-mail providers. Students should use e-mail for private messages to the instructor and other students. The class discussions are for public messages so the class members can each see what others have to say about any given topic and respond.

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Late Assignment Policy

An online class requires regular participation and a commitment to your instructor and your classmates to regularly engage in the reading, discussion and writing assignments. Although most of the online communication for this course is asynchronous, you must be able to commit to the schedule of work for the class for the next eight weeks. You must keep up with the schedule of reading and writing to successfully complete the class. Late assignments will receive (ZERO) credit.

Course Evaluation

You will have an opportunity to evaluate the course near the end of the session. Course evaluations will open on Monday of the Week 7 and remain open until 5 pm Wednesday of the Week 8. You will be able to access the link from your eServices page. Be assured that the evaluations are anonymous and that your instructor will not be able to see them until after final grades are submitted.

Additional Resources

Orientation for New Students

This course is offered online, using course management software provided by Desire2Learn and Columbia College. The Student Manual provides details about taking an online course at Columbia College. You may also want to visit the course demonstration to view a sample course before this one opens.

Technical Support

If you have problems accessing the course or posting your assignments, contact your instructor, the Columbia College Helpdesk, or the D2L Helpdesk for assistance. Contact information is also available within the online course environment. [email protected] 800-231-2391 ex. 4357 [email protected] 877-325-7778

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