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College of Social Sciences Bachelor of Science in Human Services/ Management

The Bachelor of Science in Human Services/Management (BSHS/M) program prepares graduates by giving them knowledge and basic skills to work in the human services industry. The BSHS/M is an integrated program combining academic instruction in the foundations of human services, such as counseling, social work, and psychology, with the management skills of planning, organizing, leading, assessing, and evaluating. BSHS/M students prepare for careers in management in the growing field of human services. In addition to the required course of study, students must satisfy General Education and Elective requirements to meet the 120 semester-credit minimums required for completion of the degree.

BSHS 322 Communication Skills for the Human Services Professional This course explores the theory and practice of professional communication skills, including active listening, interviewing, verbal and nonverbal communications, exploration and goal setting skills, and various techniques for helping people change. Students will develop an understanding of the relationship dynamics between clinicians, clients, and human service staff through application of communication techniques and strategies. (3 credits) Prerequisite: BSHS 302 MGT 331 Organizational Behavior This course in organizational behavior encompasses the study of individual and group behavior in organizational settings. Managing organizational behavior challenges individuals to understand and embrace workforce diversity, elements of change, effective communication, and performance systems. A comprehensive review of these processes, as well as others, will allow students to examine their role in organizations in the new millennium. (3 credits) BSHS 312 Models of Effective Helping This course presents an exploration of the major theoretical areas in the helping professions: cognitive, behavioral, affective/humanistic, and systems. Students learn the theoretical bases for each of the major theories, the approach to change, and the techniques and interventions used by practitioners of these theories. The course emphasizes the development of a personal theory and approach to human services and the creation of a resource file containing practical applications of theory-based techniques for use by the human services worker. (3 credits) Prerequisite: BSHS 302

Required Course of Study

BSHS 302 Introduction to Human Services This course is designed to give adult learners an overview of expectations for academic success in the Bachelor of Science in Human Services program. The course examines learning theory and the application of adult learning principles. Students will gain knowledge of skills needed to do critical thinking, make oral presentations, function in learning teams, conduct research, and write academic papers. Students will be introduced to the University Library and learn how to access its resources successfully. An introduction to the human services profession will be accomplished by studying roles and responsibilities of human services workers. (3 credits) Prerequisite: 24 credits

The U.S. Department of Education requires the University to provide the following information about each of our programs that lead to gainful employment in a recognized occupation. 83% of students who completed this program during the most recent federal award year completed it within 50 months.1 Related occupations2 Social and Community Service Managers #11-9151.00 Program costs3 Tuition and fees $33,800 to $76,467 Includes cost per credit, application fee, and fees for resources (books/eResources) for students completing the program in normal time.

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Median graduate debt4 Federal Private Institutional $33,246 $0 $0

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The on-time completion rate identifies the percentage of students completing this program during the most recent federal award year who completed it within "normal time." The term "normal time" means the length of time it would take a student to complete this program if the student is continuously enrolled, takes a full course load, successfully completes each attempted course, and does not have any transfer credits. Students enrolled in this degree program are typically nontraditional students. Students may exceed "normal time" for a variety of reasons, including, but not limited to, internships, practicums, clinical rotations, student teaching or administrator experiences required for licensure. Graduates of this program will be educationally qualified to enter the occupations listed. Visit onetonline.org for job descriptions. The range provided represents the sum of tuition and typical fees required to complete the program within normal time, based on the University's 2012/2013 tuition levels. The actual costs that will be incurred by a particular student to complete this program will depend upon factors specific to that student. Tuition rates for this program may vary due to factors such as: (i) geographic location of the student; (ii) modality of coursework; (iii) military service; and (iv) future changes in tuition rates. The number of credits required for a particular student to complete the program will be dependent upon various factors, including: (i) transfer credits available; (ii) repeated coursework; and (iii) completion of additional specializations within this program. Please contact an Enrollment Advisor for additional information. The figure represents the median amount of debt incurred by students who completed the program during the relevant federal award year. The actual amount of debt a particular student will incur to complete this program is dependent on various factors specific to the student. Please contact an Enrollment Advisor for additional information. Bachelor of Science in Human Services/Management Program Summary | 1 BSHS-M-004

Bachelor of Science in Human Services/ Management

MGT 330 Management: Theory, Practice, and Application This course explores the rich field of management in theory and practice, and as both a science and an art. The course also addresses the role of managers in the current world of rapid change, increased competitive forces, and increased expectations for the successful performance of employees and organizations. The focus is on some of the ways and means of achieving desired goals. The student will leave this course with a solid background in the nature and work of management and managers. Applications of concepts to current workplace issues will be stressed. (3 credits) BSHS 342 Human Lifespan Development This course presents students with empirical research findings and theoretical frameworks to foster an understanding of the various stages and dimensions of human development across the lifespan. Emphasis is placed on biological, cognitive, emotional, and social development in a timeframe extending from prenatal development through the elder years and toward the eventual end of life and bereavement processes. (3 credits) MGT 350 Critical Thinking: Strategies in Decision Making This course provides students opportunities for analysis, synthesis, prescription, and application of critical thinking and decision making within the organization. Emphasis is placed on preparing managers who can deal clearly, rationally, and creatively with a diverse workforce and dynamic workplace. This course equips students with concrete skills in critical thinking and decision making that will allow them to identify and solve organizational problems, as well as provide strategic direction. (3 credits) BSHS 402 Case Management This course covers principles, practices, and issues in case management. The diagnosis and treatment of developmental, psychological, and psychiatric problems and treatment resources in lease restrictive and most cost effective settings will be examined. (3 credits) Prerequisites: BSHS 302, MTH 208, MTH 209, and COMM 215 BSHS 332 Professional, Ethical, and Legal Issues in Human Services Ethical principles and practices of human service workers are examined in accordance with The Community Support Skill Standards for Human Service Workers and the Ethical Standards of Human Service Professionals. Major legal issues in the delivery of human services are examined. The roles, functions, and legal and ethical responsibilities of the human service worker are investigated. (3 credits) Prerequisites: BSHS 302, MTH 208, MTH 209, and COMM 215 MGT 449 Quality Management and Productivity This course examines the concepts of continuous improvement and quality management, viewing quality as a systematic process that improves customer satisfaction. The course covers methodologies that will aid managers in assuring that the organization's quality system is effectively meeting the organization's continuous improvement goals. (3 credits) Prerequisites: MTH 208 and MTH 209 FIN 324 Financial Analysis for Managers I This course is designed to frame financial issues for non-financial managers. Basic accounting and financial terminology and concepts are introduced and practiced. Topics covered include the accounting environment, financial statements, financial markets, working capital management and financial planning, and internal controls. (3 credits) Prerequisites: BSHS 302, MTH 208, and MTH 209 BSHS 442 Advocacy and Mediation This course is designed to explore the potential use and benefits of mediation as a part of the advocacy process. Attention to overcoming barriers of effective service delivery will be examined. Students will experience the roles of mediator, advocate, and agency representative. Workshops will include role-plays in dyads and small groups. (3 credits) Prerequisites: BSHS 302, MTH 208, MTH 209, and COMM 215 PSY 428 Organizational Psychology This course is concerned with analyzing the external and internal system dynamics that maximize performance excellence of individual and work groups in an organization. Organizational Psychology focuses on the human factor of business. This course applies Organizational Psychology theories and techniques to the features/dimensions of corporate structure that are transforming in order to accommodate the changes in the modern world. An understanding of external and internal customer relations in the transformed organizations is discussed. (3 credits) BSHS 352 Technology in Human Services This course is a survey of the use of communications technology in human services. It examines how technology affects the delivery of human services and how technology is used in delivering the service. Students are required to have access to the internet and have a valid email address to take this course. (3 credits) Prerequisites: BSHS 302, MTH 208, MTH 209, and COMM 215

Bachelor of Science in Human Services/Management Program Summary | 2

Bachelor of Science in Human Services/ Management

BSHS 422 Cultural Diversity and Special Populations Students will explore rich and unique features of ethnically diverse populations and "special populations," and identify their human services needs. Students will become familiar with available local community services to meet those needs. The development and assessment of cultural competence as it applies to social service agencies and behavioral health professionals is emphasized. (3 credits) Prerequisites: COMM 215 BSHS 382 Research and Statistics This course provides an overview of research methods and appropriate use of statistics in the social sciences. The scientific method, research tools, data collection, and analysis will be reviewed. Understanding research and developing the ability to critically evaluate published research reports will be emphasized. Statistical concepts will be reviewed, and students will gain a conceptual understanding of underlying principles of research and statistical analysis. Statistics software will be introduced, and students will compute descriptive and inferential statistical data. Students will practice developing research designs and conducting statistical analyses. (3 credits) Prerequisites: BSHS 302, MTH 208, MTH 209, and COMM 215 BSHS 462 Building Community in Organizations This course will examine the characteristics and comprehensive functions of effective human service organizations that are clientbased and mission driven. The course material identifies the challenges of assessing environmental factors, while developing and managing human and financial resources. It stresses the importance of leadership in the design and evaluation of best practice programs and organizations that are outcome based. Students will learn about organizational structures, have opportunities to explore the concepts of organizational change and excellence, and develop their own framework for achieving and maintaining the individual competencies needed to manage human service organizations. (3 credits) Prerequisites: BSHS 302, MTH 208, MTH 209, and COMM 215 MKT 421 Marketing This course involves an integrated analysis of the role of marketing within the total organization. Specific attention is given to the analysis of factors affecting consumer behavior, the identification of marketing variables, the development and use of marketing strategies, and the discussion of international marketing issues. (3 credits) Prerequisite: COMM 215 BSHS 452 Program Design and Proposal Writing This course covers the search for federal, state, and private funding for human services programs and agencies and writing proposals to secure funding. Students will practice designing and evaluating programs. Students will use the Internet to explore funding sources and to identify suggestions for developing successful grant proposals. (3 credits) Prerequisites: BSHS 302, MTH 208, MTH 209, and COMM 215 GEN 480 Interdisciplinary Capstone Course This is the capstone course for business, health and human services, and information technology undergraduate students. The course provides students with the opportunity to integrate and apply learning from their professional programs of study in a comprehensive manner. Students will also assess the impact of their educational experiences on their ethical perspectives and critical thinking skills. Students will reflect on and evaluate their personal and professional growth, the benefits of lifelong learning, and the impact of these elements on their future. (3 credits) Prerequisite: All previous courses, MTH 208, and MTH 209

University of Phoenix is accredited by The Higher Learning Commission and is a member of the North Central Association (ncahlc.org). © 2013 University of Phoenix, Inc. All rights reserved. Bachelor of Science in Human Services/Management Program Summary | 3

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