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About Chartis Technology and Operations Management Corporation

The Chartis Technology and Operations Management Corporation ("CTOM") is a global and dedicated captive business that will provide world-class Business Process Outsourcing and Technology Services to Chartis Insurance companies around the globe. CTOM Philippines was formed in 2009 by the unification of AIG BPSI's General Insurance Operations and the Chartis Manila Regional Technology Center. These integrated operations have a 12-year history, track record and operational scale. CTOM is structured with separate but complementary and synergistic divisions supported by common services. CTOM Philippines is recognized by Chartis Insurance as the IT solutions and Business Process provider of choice because we deliver quality services that help drive financial performance and competitive growth. Our goal is to provide cost-effective BPO and innovative IT services and solutions to our customers whilst constantly finding ways to develop and improve their business processes. By being responsive to our clients' business needs, their success becomes ours.


Business Process Outsourcing Services Division

The Business Process Outsourcing Services Division of CTOM Philippines supports key business functions for its Chartis Insurance clients through back-office processing, finance & accounting, customer-contact support services for claims and underwriting. It handles both voice and non-voice transactions and provides services directly to Chartis Insurance policyholders through its contact centers. The Business Process Outsourcing Services Division provides BPO services to Chartis companies worldwide including the U.S., Europe and UK regions, with expansion planned into other Chartis regions. Our BPO core competencies are on insurance and financial services operations; complex backoffice processing requiring analysis and decision-making (i.e. underwriting or claims support); call center operations requiring high-capability English skills; high-volume rules-based transactions (i.e. document indexing or validation).


Technology Services (IT) Division

The Technology Services Division of CTOM Philippines provides software development, application and infrastructure support to its Chartis Insurance clients. The Technology Services Division provides IT services to Chartis companies worldwide including the U.S., Europe, UK, South East Asia (SEA), Australia/New Zealand, Far East and Middle-East/South Asia regions. Our IT core competencies are on the design of technology to support business needs and to meet business direction; new system development and deployment; system enhancements and defect fixes; and infrastructure assistance.


Contact Us

46/F PBCOM Tower 6795 Ayala Ave corner V. A. Rufino Street Makati City, Metro Manila 1226 Philippines Business Tel: +63 2 878 1000 Fax: +63 2 815 1200 Email: [email protected] Recruitment Tel: +63 2 878 1012 Email: [email protected]


About Chartis

Chartis is a world leading property-casualty and general insurance organization serving more than 40 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industry's most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. Chartis is the marketing name for the worldwide property-casualty and general insurance operations of Chartis Inc. For additional information, please visit our website at All products are written by insurance company subsidiaries or affiliates of Chartis Inc. Coverage may not be available in all jurisdictions and is subject to actual policy language. Non-insurance products and services may be provided by independent third parties. Certain coverage may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds.



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