Read Edison SmartConnect? Program & Field Test Overview for the City of Downey text version

Edison SmartConnectTM

Building a smarter, cleaner energy future with our customers

Program Overview

City of Walnut

February 23, 2010

Edison SmartConnectTM

Table of Contents Edison SmartConnect Overview Deployment Contractor Overview Field Work Schedules Customer Call Centers Customer Letter Door Hangers Deployment Schedule Deployment Map Frequently Asked Questions

Page # 2 3-4 5 6 7 8-9 10 11 12-16

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Edison SmartConnect Overview

Program Overview Edison SmartConnect is Southern California Edison's (SCE's) advanced metering program and among the nation's most advanced "smart" metering systems. SCE's smart meters will enable dynamic pricing plans, as well as programs and services which will empower customers to make more informed decisions about their electricity usage. SCE plans to replace approximately 5 million electric meters for residential and commercial customers (below 200 kilowatts in demand) with "next generation" smart meters from 2009-2012. Smart meter installations began September 2009 with more than 150,000 installations completed by year-end. Installations are being handled by field crews from SCE's designated installation vendor, Corix Utilities, as well as SCE personnel. Saving Energy, Money and the Environment Smart meter installations are laying the foundation for new energy-saving programs and services that empower our customers to effectively manage their electricity use to save energy, money and the environment. SCE expects that full implementation of the Edison SmartConnect program will result in sustained energy conservation that reduces greenhouse gases and smog-forming pollutants by an estimated 365,000 metric tons per year­­the equivalent of removing 79,000 cars from the road. Edison SmartConnect will also open doors to widespread adoption of emerging technologies, such as "smart" appliances and devices, solar installations, plug-in vehicles, energy storage units, and other future green technologies that will drive greater environmental benefits. Customer Impact In early 2010, there will be no change in service for customers receiving smart meters. SCE is reading installed smart meters over the new secure, wireless two-way communication system and using the data to generate customer bills. Unique SCE customer service phone lines are available for program questions:

­ ­ To report life support or other sensitive medical equipment prior to meter installation: 800-973-2356 For customer questions about Edison SmartConnect: 800-810-2369

In the second half of2010, new programs and services will become available for customers with Edison SmartConnect meters, including frequent energy use reads, dynamic pricing options, web access to customer use data, and remote service for moveins/move-outs.

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Edison SmartConnect Deployment Contractor

SCE selected Corix Utilities, a specialty contractor, to perform most of the smart meter installations. SCE's decision to utilize a contractor that specializes in meter exchange services enables SCE employees to remain focused on our business of providing safe, high-quality service to our customers, while offering opportunities to prepare for changes to the organization. Corix Utilities underwent a rigorous review process, and SCE determined that the company's extensive utility operating experience and meter installation expertise best reflected SCE's commitment to safety and excellent customer service. This review process included input from comparably-sized utilities, whose experience with Corix confirmed the company's reputation as among the best meter installation contractors in the industry. Corix is utilizing local union labor under an existing agreement with the International Brotherhood of Electrical Workers (IBEW) Local 47, which is the union representing many SCE employees. They will ultimately manage a large operation in Southern California with several hundred employees. Corix employees will undergo SCE customer service and corporate values training.

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About Corix · Corix operates a Southern California base in Garden Grove, CA · Corix U.S. operations are headquartered in Milwaukee, WI Experience · Corix has over 65 years of utility operating and service experience · 13 years in the metering, and advanced "smart" meter installation business Employees · Over 500 employees in the U.S. · Currently serving about 20 utilities in U.S. Meters & Installation Experience · Cumulative meter reads total about 250 million under contract (e.g., Austin, TX) · Cumulative meter and "smart" meter installs ­ more than 5,000,000, with another 6,000,000 currently under contract.

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Edison SmartConnect Deployment Contractor Identification

Corix Uniform

Corix installers will wear a yellow vest with the "Corix Utilities" and "SCE" logos to identify them as an SCE contractor

Corix ID

Corix installers will carry Corix employee ID's that represent them as an "Authorized Contractor" for SCE

Corix Vehicles

Corix installers will drive trucks displaying the "Corix Utilities" logo as well as a logo that reads "Approved Contractor for Southern California Edison"

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Field Work Schedules

Corix Call Center Winter: M-F 7:00 AM ­ 6:00 PM Sat 8:00 AM ­ 5:00 PM Sun ­ Closed Summer: M-F 7:00 AM ­ 8:00 PM; Sat 8:00 AM ­ 8:00 PM; Sun ­ Closed

Corix Field Crews Working 4­10 hour days Winter: Mon-Thurs AND Wed-Sat Start Times: 5:30 AM, 6:15 AM, 7:00 AM, 7:45 AM Summer: Mon-Thurs AND Wed-Sat Start Times: 6:00 AM, 8:00 AM, 9:00 AM, 10:00 AM

SCE Field Resources Working M-F, 7:00-3:30

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Customer Call Centers

· · The Corix Call Center, at 877-407-2317, opened on July 30, 2009. Customer access or claims issues should be referred to the Corix Call Center, at 877-407-2317. · Customers reporting life support or other sensitive medical equipment prior to meter installation should call SCE at 800-973-2356 (this is listed on the pre-installation letter). · General customer questions about Edison SmartConnect should be referred to the SCE Call Center, 1-800-810-2369.

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Pre-Installation Customer Letter

SCE customers will receive a pre-installation notification letter.

December, 2009

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Post Installation Door Hangers

Installers will leave a door hanger at each address on the day of installation to indicate either: - A successful meter installation, or - Unsuccessful installation due to access issues, asking customer to call to arrange installation. Successful Installation

(Front)

(Back)

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Post Installation Door Hangers

Unsuccessful Installation

(Front)

(Back)

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Edison SmartConnect Deployment Schedule

Meter Installation Plan

Program implementation will follow a "district by district" approach, focusing on one SCE district at a time. This approach enables teams impacted by deployment to have stable, detailed plans in advance, while also allowing the program to react to changes in strategy or new external variables in the longer term. 2009 meter installation began in SCE's Whittier district, which includes all or part of the following cities: Downey, La Mirada, Norwalk, Pico Rivera, Santa Fe Springs, and Whittier. The schedule for meter installation in the first six SCE districts is as follows*:

Corix Mass Deployment Start Date District 1: District 2: District 3: District 4: District 5: District 6: Whittier Montebello Monrovia Covina Huntington Beach South Bay Sep. 2009 Dec. 2009 Feb. 2010 Mar. 2010 Apr. 2010 Jun. 2010

Corix Mass Deployment End Date Dec. 2009 Feb. 2010 Mar. 2010 Apr. 2010 Jun. 2010 Jul. 2010

*Please note that this schedule is subject to change as SCE implements lessons learned throughout the deployment process.

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Edison SmartConnect Deployment Map

Note: The list below represents cities in SCE's service districts, and may provide a general guide to areas covered by the smart meter district deployment plan. However, cities and communities may be slightly different for deployment.

Covina District May Include the Following Cities* or Communities* Azusa Baldwin Park Bassett Charter Oak Claremont Covina Diamond Bar Hacienda Heights Industry La Puente La Verne Pomona Rowland Heights San Dimas San Dimas Canyon Valinda Walnut West Covina Whittier

* Some may be partial only and shared with another district. 11

Frequently Asked Questions: Customer Impacts

Q. Replacing millions of old electricity meters must be costly. Who pays and how much? Overall, the impact on customer rates by SCE's advanced metering project is expected to be negligible. On an average residential SCE bill of $100, for example, there would be about $1.60 increase during the installation timeframe through 2012 (or an average increase of 1.6%). This slight increase, expected to take effect in 2010, will not be applied as a line item to customer bills, rather it will be incorporated in the overall electricity rate. However, customers can more than offset the cost by adopting the programs and services that will be available through Edison SmartConnect, which are expected to generate monthly savings of 5 percent or more. Q. Will new smart meters mean even higher electricity bills? While SCE is seeing upward pressure on costs that force electricity rates higher, these are not related to the Edison SmartConnectTM program. They are related to other industry factors such as rising power plant fuel costs and construction of facilities to serve new customers and to reinforce SCE's power delivery grid to accommodate growing electricity use. Higher rates and higher energy use due to extreme weather, such as prolonged heat, are the primary causes for most electricity bill increases. Q. How does SCE ensure that the new meters are accurate? SCE's smart meters undergo rigorous testing at the manufacturing facility, at SCE, and at independent labs to ensure reliability. Meters are also tested in the field under normal operating conditions to ensure we've covered all bases. SCE also has teams in place to follow smart meters performance after installation to ensure they are working properly. Q. How secure is the system and my energy usage information? SCE has conducted extensive security planning and testing, and has developed security solutions, many which were adapted from the banking and defense sectors. All information transmitted between the customer meters and the utility is encrypted using U.S. Governmentapproved and recommended standards. Similar security standards have been implemented for information transmitted between the utility meter and customer-owned smart communicating appliances. Q. Where can I find more information? More information is available at: www.sce.com/smartconnect

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Frequently Asked Questions: Customer Impacts

Q. When will SCE customers begin receiving communications about Edison SmartConnect? Customers will receive a pre-installation notification letter advising them that their meter will soon be replaced. On the day of installation, customers will receive a door hanger to either confirm successful meter installation, or to inform them there was an access issue and they will need to call to schedule installation. Q. How long will it take to install the new meter at my home or business? Installing an Edison SmartConnect meter will take approximately five to ten minutes, the same amount of time as installing an existing meter. Q. Will the meter installation interrupt power for my home, or my community? On a typical residential or small commercial installation there will be a short power interruption of less than one minute. Typically, on larger commercial installations, no service interruption is required to exchange the meter. Q. Are the new meters being installed on homes, businesses, or both? The meters will be installed in residences and small businesses (<200 kW). (Demand meters will be excluded from deployment until the summer of 2010). Q. How will the new meter benefit me and my household? Customers will be able to conserve more electricity and save money by having the ability to track, in near real-time, how much energy they are using and what it is costing. In the same way a car's instant miles-per-gallon readout helps drivers conserve gas, personalized energy profiles enabled by Edison SmartConnect will help customers understand their energy usage patterns and identify ways for them to save energy and money. The Edison SmartConnect meter will support a "connected home" that allows customers to program their "communicating" home appliances and devices to respond automatically to settings based on cost, comfort and convenience. For example, the smart meter will communicate with a home's Programmable Communicating Thermostat (PCT) to maintain a certain temperature during specific times of the day, or to automatically respond to peak load or peak pricing events.

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Frequently Asked Questions: Program Deployment

Q. When will Edison SmartConnect deployment be completed? With a start date of September 2009, the program expects to complete installation of approximately 5 million new meters by year-end 2012. Q. Why was the Whittier district selected as the first location for deployment? A number of locations were analyzed, and SCE's Whittier district ranked high in meeting the criteria set for a successful deployment. The district is centrally located, has a representative mix of residential and small business customers, and has few characteristics (e.g., mountainous geography) that might impact network communications. Q. When will the rest of the installation schedule be announced? How will the sequence of district installations be decided? A geographic implementation plan has been developed through April 2010. Beyond then, the deployment planning approach is to lock in the most immediate six months of district deployment with a high confidence level. Planning beyond that six month period occurs throughout deployment on a rolling three-month basis. This approach enables groups impacted by deployment to have stable, detailed plans in advance, while also allowing the program to react to changes in strategy or new external variables in the longer term. Q. Will local, regional or national economic conditions impact the Edison SmartConnect deployment schedule? The program has been fully funded since September 2008, when the California Public Utilities Commission (CPUC) approved $1.63 billion to fund the implementation of Edison SmartConnect. There are no present conditions that are anticipated to impact the program's implementation schedule. However, because the schedule is dependent on the availability of commercial-ready meter products and software systems, the program continues to closely monitor how economic conditions may impact our vendor partners.

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Frequently Asked Questions: Meter Installation

Q. Who will be installing the new meters? Corix Utilities, a specialty contractor, will perform most of the basic installations, replacing existing meters with Edison SmartConnect meters. Some SCE Field Service Representatives (FSRs) will work along with Corix on residential installations and will handle installations in rural areas. Q. Why was Corix Utilities selected as the deployment contractor? Corix is a specialty contractor that offers customized processes and work management systems designed for performing "smart" meter installations. Corix underwent a rigorous review process, and SCE determined that the company's extensive utility operating experience and meter installation expertise best reflected SCE's commitment to safety and excellent customer service. This review process included input from comparablysized utilities, whose experience with Corix confirmed the company's reputation as among the best meter installation contractors in the market. Q. Why is SCE using contractors instead of SCE employees to install the new meters? Utilizing a contractor that specializes in meter exchange services enables SCE employees to remain focused on our business of providing safe, high quality service to our customers, while offering opportunities to prepare for changes to the organization. Q. Will Corix be using local labor? Yes. Corix will be utilizing local union labor under an existing agreement with the International Brotherhood of Electrical Workers (IBEW) Local 47, which is the union representing many SCE employees. They will ultimately manage a large operation in Southern California with several hundred employees. Q. How many smart meters has Edison SmartConnect installed to date? Program deployment began in September, 2009. As of Tuesday, February 2 2010, a total of 242,428 smart meters had been installed. SCE expects to complete nearly 2 million installations by the end of 2010 and about 5 million by 2012.

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Frequently Asked Questions: The Smart Meter

Q. How will these new smart meters differ from existing meters? The biggest difference is that the new meters are capable of two-way communication. They can send energy usage data to the utility through a secure wireless network, and, they can receive energy usage information from the utility. Existing meters are read in person once a month for data accumulated during the billing period. As the Edison SmartConnect program progresses, the new meters will communicate energy usage data in near real-time, so customers will see how much energy they have used on a daily, weekly and monthly basis. Monthly, manual meter reads will no longer be required. The usage information collected remotely through the secure wireless network will be used generate electric bills once the new meters are in place. Wireless radio chips inside the meters support home area networking, which will make it possible for the meter to communicate with "smart" appliances and devices, solar installations, plug-in vehicles, energy storage units, and other future green technologies. Q. What's the expected lifespan of these smart meters? SCE specifications require a 20-year lifespan for the Edison SmartConnect meter. Q. As increased meter functionality becomes available, how will Edison update the meters installed from earlier stages of the installation schedule? Meters installed in 2009 and early 2010 are expected to perform all planned meter functions during their projected 20-year lifespan. Any updates to the meter software or firmware will be sent to the meter through the secure, wireless two-way communication system, and will not require a field visit. Q. What will happen to the old meters? Does the disposal of approximately five million outdated meters have any negative environmental impacts? The environmental impact will be minimal. It is in Edison's best interest to obtain the maximum value for removed assets. Electronic meters that do not have a market value will be processed in an environmentally friendly manner. Electronic meters will be disposed through our existing process. Those that can be resold will be identified and sorted for sale. Other meters, such as mechanical meters that cannot be resold, will be sorted and sold for scrap value.

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Edison SmartConnect? Program & Field Test Overview for the City of Downey