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Cisco Essential Operate Service Overview

Maintain Operational Efficiency, High Availability, and Productivity of Your Cisco Applications and Network

Services from Cisco together with our partners enable your organization to communicate more effectively, resulting in improved customer satisfaction, simplified business processes, and increased productivity and profitability. But to gain the full advantage of your network, you need proper operational support to maintain the efficiency, reliability, and performance of your converged network solution.

Information and Updates When You Need Them

Cisco Services Lifecycle

Cisco® Essential Operate Service, part of Product Support in the Cisco Services Lifecycle framework, is available for Unified Communications software, collaboration software, and network management software. It provides the support you need to help reduce downtime, improve performance, and lead to higher productivity. Cisco Essential Operate Service includes:

Full-time telephone and remote technical and maintenance support services 24 hours a day, 365 days per year. Cisco's Technical Assistant Center (TAC) provides you access to specialized engineers who can analyze complex application software and networking issues and assist with incident remediation.

The Cisco Services Lifecycle approach defines the requisite activities at each phase of the network development to deliver service excellence. With a collaborative delivery methodology that joins the forces of Cisco, our skilled network of partners, and our customers, we achieve the optimal results.

Application maintenance and minor release updates to make sure your system operates smoothly and is always up-to-date.

Round-the-clock access to the extensive Cisco.com online troubleshooting tools to accelerate problem resolution. These robust support resources include Software Advisor, TAC Case Collection, My Tech Support, Output Interpreter, peer-to-peer online forums, social media, and the TAC newsletter.

1 © 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public.

Cisco Essential Operate Service Overview

Major software version upgrades are available separately. Cisco Unified Communications Software Subscription (UCSS) is available for Unified Communications software with an active Cisco Essential Operate Service contract. For more information, visit www.cisco.com/go/ucss. Cisco PrimeTM Assured Software Subscription (PASS) entitles you to major software version upgrades of Cisco Prime products when linked to an active Cisco Essential Operate Service contract. Standard upgrade (SPARE) product numbers are also available if you do not want to purchase PASS. For more details on PASS, visit www.cisco.com/go/pass.

Maximize Uptime While Increasing Your Productivity and Operational Efficiency

The Cisco Essential Operate Service allows you to realize the cost savings and productivity gains associated with Cisco networks and applications. This essential suite of services helps you reduce disruption to application availability while providing the assistance and online information you need to keep your converged network operating smoothly. The Cisco Essential Operate Service helps you:

Increase productivity achieved with Cisco networks and applications by rapidly resolving problems

Increase operational efficiency and maintain high availability by providing 24-hour, seven-day-a-week access to Cisco applications and OS patches and updates

Enhance in-house expertise and training with access to online tools, a knowledge base, and technical resources

Avoid additional time-consuming technical support cycles with access to the appropriate technology experts, who work collaboratively to resolve your Cisco network and application issues

Complement your in-house IT support infrastructure with an integrated and comprehensive technical support services solution.

Increase Your Network's Business Value and Return on Investment

Using the Cisco Services Lifecycle approach, Cisco together with our partners provide a broad portfolio of end-to-end services and support that can help increase your network's business value and return on investment. This approach defines the minimum set of activities needed, by technology and by network complexity, to help you successfully deploy and operate Cisco technologies and optimize their performance throughout the lifecycle of your network.

2 © 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public.

Cisco Essential Operate Service Overview

Availability and Ordering Information

Cisco Essential Operate Services are available globally and may vary by region. They can be ordered directly through your Cisco account manager or through our global network of certified partners. Find a partner near you using the Cisco Partner Locator at www.cisco.com/go/partnerlocator. To manage your services ordering and contract management online, visit www.cisco.com/go/servicesordering.

Why Cisco Services

Realize the full business value of your technology investments with smart, personalized services from Cisco together with our partners. Backed by deep networking expertise and a broad ecosystem of partners, Cisco Services enable you to successfully plan, build, and manage your network as a powerful business platform. Whether you are looking to quickly seize new opportunities to meet rising customer expectations, improve operational efficiency to lower costs, mitigate risk, or accelerate growth, we have a service that can help you.

For More Information

For more information about the Cisco Essential Operate Service or other Cisco services, visit www.cisco.com/web/services/portfolio/product-technicalsupport/index.html or contact your Cisco services account manager or Cisco certified partner.

Printed in USA

C22-721091-00 12/12

3 © 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public.

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