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How to read your Cleco bill

Your Cleco bill allows you to see the separate items that combine to equal your total bill amount. Use this key to read explanations for each item.

1 Your Billing Date and Account Number are

located at the very top of your bill.

2 Billing Detail gives you all the metering

information about your account in one section. providing service. This includes reading your meter, sending your bill and processing your payment.

3 Customer Charge represents the fixed costs of

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4 Energy Charge represents the cost of delivering

electricity to your home or business. generate power.

5 Fuel Charge represents the cost of fuel used to 6 Environmental Charge represents the cost of

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compliance with environmental regulations.

7 Storm Restoration Charge represents the cost to

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restore power after Hurricanes Katrina and Rita, and a fund that will be used for future storm repairs.

8 Storm Tax Credit represents an income tax benefit

that resulted from the refinancing of Cleco's storm repair costs and is being passed on to customers.

9 Temporary Tax Credit represents tax savings

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Cleco is passing on to customers.

10 Construction Financing Credit returns financing

costs plus interest related to construction of the Rodemacher 3 generating unit.

11 Infrastructure and Incremental Costs Recovery

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represents the cost of generation projects, reliability projects and other costs not specifically included in the base rate.

12 Electricity Charges represents the total charges

owed to Cleco.

13 Balance Forward shows any unpaid balance or

credit on your account.

14 Total Due Now is the amount due if your payment

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is received on or before the due date.

15 The Electric Usage Chart helps you keep track of

your electric usage. Compare the amount of electricity you've used during the same period from year to year and from last month to this month. Donations box on their bill to donate to the Power of Sharing Fund. Donations given by Cleco customers and employees are collected each month and are administered by the Louisiana Association of Councils on Aging to assist the elderly and disabled with payment of utilities, weatherization, repair of heating and cooling equipment, or the purchase of fans and blankets or other energy-related goods.

16 Customers may check the Power of Sharing Fund

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Cleco's Rodemacher 3

· Providing low-cost power today · Prepared for tomorrow

Pictured is the fuel offloading facility for Rodemacher 3. On the right, an E-crane lifts petcoke from a barge onto a 1.5 mile conveyor that will carry the petcoke to the plant. Barges are expected to deliver 1.5 million tons of petcoke to the fuel offloading facility each year.

Energy savings at your fingertips

How Energy efficient is your home? Take control of your energy costs with the self-guided, powerful web-based Cleco Home Energy Profile. Go to www.energydepot.com/clecores. Get answers to your questions about energy usage and a customized report with ways you can save energy and money.

> A breakdown of electric and gas consumption > An overview of costs for appliances, heating, cooling and lighting > Advice on cost-saving measures you can perform immediately

Cleco's Rodemacher 3 power plant is now generating low-cost power for Cleco customers. The recently completed unit uses state-of-the art technology to generate power using petroleum coke (petcoke), a byproduct of the oil refining process. This fuel is readily available in Louisiana, and is shipped by barge to the plant using Louisiana waterways. Cleco's generation mix is now more balanced with about 50 percent solid fuel and 50 percent natural gas. That better protects customers against large price fluctuations in any one type of fuel. Rodemacher 3 not only provides price stability, it prepares Cleco and our customers for the future by offering the option to use renewable fuels like biomass. Cleco is ahead of the curve preparing for potential future environmental mandates. Cleco works every day to bring customers reliable power at the lowest cost possible. That means Cleco is taking care of business today and is always looking ahead for ways to better serve customers.

Energy Emergency Deferred Billing Program enrollment

Cleco's Energy Emergency Deferred Billing Program allows some customers to defer an excess portion of their bill for several months during an energy emergency declared by the Louisiana Public Service Commission (LPSC). Customers must meet certain eligibility requirements in order to qualify for the program, and must re-qualify every two years. For eligibility requirements and enrollment information, visit cleco.com, call 1-800-622-6537, or visit your nearest Cleco customer service office.

For more information about Cleco's newest generating unit, Rodemacher 3, visit cleco.com.

Planting trees?

Call before you dig

At least 48 hours before you plant trees, put up fencing or perform other digging activities, be sure to call Louisiana One Call at 1-800-272-3020. Utilities will be contacted and arrange a time to meet with you, mark any underground lines or pipes and advise you on proper digging procedures.

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