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coServe's success story for Discrete Manufacturing Industries

Extending Trust Extending Trust

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coServe helps organizations implement Infor Suite of Solutions that are best in class helping enterprises have lean practices in manufacturing. Consulting teams from coServe are a mix of technology professionals who understand Infor Discrete manufacturing essentials and also pure play domain experts who come with years of proven manufacturing Industry expertise. Customers across the manufacturing industry spread over the different parts of world are having their IT strategy paid off by relying on a trusted partner like coServe

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coServe's success story for Discrete Manufacturing Netherlands coServe Solutions B.V., Industries 42-44, Drielandendreef

3845 CA Harderwijk, The Netherlands

India coServe Solutions (a business unit of De Blok India Software Pvt. Ltd.) Plot No. 564/A39, Phase III, Road No. 92, Jubilee Hills, Hyderabad ­ 500033, India

coServe's success story for Discrete Manufacturing Industries

Extending Trust

Infor SCS Planner with integration to Baan ERP at a discrete manufacturing company

Customer caters to these segments:

Oil & Gas Manufacturing Infrastructure Petrochemicals Desalination & Power Water Distribution

Customer

The customer is an organization which has grown significantly over the past three decades to become the global leader in the large diameter fiberglass pipe industry, developing, manufacturing and supplying pipe systems to a broad range of markets around the world. Headquartered in Dubai, their operations include 10 factories and a global network of sales offices across four continents.

Challenges faced by the customer with their in-house ERP System

The implementation of ERP software in a Discrete Manufacturing organization needs to be strategic, irrespective of its size and capacity. The customer had already implemented an ERP system which fulfilled their requirements but was not efficient enough. Efficiency here meant Synchronized planning, Updation and Multisite Planning. Planning at customer site is done outside the ERP system. Lack of proper synchronization to the ERP system paved way to huge delays in the changes getting updated in the system. These delays caused disruption in achieving delivery schedules. Multisite Planning is a solution to an organization which has multiple production units (may or may not be geographically separated) and thus needs planning across these units to synchronize production activities within them. The customer also has multiple factories and hence Production Planning control is very essential in their case. Since Multisite planning was not possible with Baan ERP system, this was another bottleneck the customer faced.

Challenges faced: No synch with ERP system and planning Delay in Updation of changes to ERP system Multisite planning not possible

Right Partner, Right Solution, Right Implementation - Ensures Customer reaps in rewards

coServe helps organizations implement Infor Suite of Solutions that are best in class helping enterprises have lean practices in manufacturing. An agile based implementation model further enhances

Netherlands coServe Solutions B.V., Drielandendreef 42-44, 3845 CA Harderwijk, The Netherlands

India coServe Solutions (a business unit of De Blok India Software Pvt. Ltd.) Plot No. 564/A39, Phase III, Road No. 92, Jubilee Hills, Hyderabad ­ 500033, India

coServe's success story for Discrete Manufacturing Industries

Extending Trust

the traceability and predictability in having a successful ERP implementation in place.

Netherlands coServe Solutions B.V., Drielandendreef 42-44, 3845 CA Harderwijk, The Netherlands

India coServe Solutions (a business unit of De Blok India Software Pvt. Ltd.) Plot No. 564/A39, Phase III, Road No. 92, Jubilee Hills, Hyderabad ­ 500033, India

coServe's success story for Discrete Manufacturing Industries

Extending Trust

How coServe helped customer overcome its challenges

coServe team addressed all the needs, pain points that were faced by the customer in a professional and systematic fashion. Agile centric ERP solutions offered by expert coServe team were a hall mark of this engagement. coServe's solution to the challenges faced by the customer was implementing Infor SCS Planner with integration to the Baan ERP system already in place. Since most of the problems discussed above were centered on Planning Production Control, the Advanced Planning solution technology which was thus available with Infor SCS Planner, helped solve the Multisite planning problem that the customer was hard faced with.

Solution - Highlights Infor SCS Planner with integration to Baan ERP. Advanced Planning Solutions Onsite and Offshore mix. Agile based implementation Team of technology, management and domain experts

People

The 3-member consulting team from coServe who worked on this challenge was a mix -of technology professionals and domain experts. The team comprised of a Project Manager, a Functional Consultant and a Technical Consultant and the total duration of this project was 5 months.

Technology

Experts from coServe team bring in deeper and proven implementation knowledge of Advanced Planning solutions. This team adopted the techniques of advanced planning and systems to help the customer reap in the benefits of Infor SCS planner software.

Onsite ­Offsite Work Model: Agile Based Implementation Key Benefits

Existing ERP system issues resolved. Centralized SCM planning solving Multi Site issues. Real time synchronization Delivery on time by customer for its end customers coServe implemented a work model by having both an Onsite team and an Offsite team. Typically Onsite team is located at the customers' site and the Offsite team is located at coServe's premises. In the case of this customer, the Onsite team's work mainly comprised of Key Users Training, Process Study and Mapping, Testing of Business Scenarios and Solution Development. On the other hand, the Offsite team worked on Customizations and Functional Testing and also providing technical support to the Onsite team. This resulted in a balanced yet result driven engagement model which was very cost effective and innovative to the customer.

Improvements & Success realized by the customer

coServe's dedicated teams and strategic solution helped the customer as an organization to fight back serious issues in its ERP system. The Multisite planning issue was solved with the help of a centralized SCM Planning Team. Real time constraint planning and synchronization with the Baan ERP system helped the customer overcome huge delays and thus helped it deliver schedules on time. The customer's IT strategy has thus paid off by relying on a trusted partner like coServe.

Netherlands coServe Solutions B.V., Drielandendreef 42-44, 3845 CA Harderwijk, The Netherlands

India coServe Solutions (a business unit of De Blok India Software Pvt. Ltd.) Plot No. 564/A39, Phase III, Road No. 92, Jubilee Hills, Hyderabad ­ 500033, India

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