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FESTIVAL KVALITETA 2011

08 -11

00 00

etvrtak 19.05.2011.

Registracija u esnika (Objekat D) Sve ano otvaranje Festivala kvaliteta 2011 (Amfiteatar objekat D) Koktel Uvodni referati

5th International Quality Conference 38 Nacionalna konferencija o kvalitetu 6. Nacionalna konferencija o kvalitetu zivota

Petak 20.05.2011.

5th International Quality Conference

Subota 21.05.2011.

Objekat A Sala za telekonferencije Grupa B Objekat A Sala za telekonferencije Grupa D

1100-1140

1000-1145

Objekat A Mali Amfiteatar Grupa A

0900-1030

1140-1230 1230-1330

1145-1200 1200-1400

Pauza

Objekat A Mali Amfiteatar Grupa C

10301045 10451200

6. Nacionalna konferencija o kvalitetu zivota Objekat A Sala za Telekonferencije Sesija 1 Grupa 1

Pauza

Objekat A Sala za Telekonferencije Sesija 2 Grupa 1

1330-1500

Workshop 1 38. Nacionalna konferencija o kvalitetu Sala S1 Sesija 1 Grupa 1 Pauza Sala S1 Sesija 2 Grupa 2 Pauza Sala S1 Sesija 3 Grupa 3 Sve ana ve era Sala S2 Sesija 1 Grupa 4 Sala S2 Sesija 2 Grupa 5 Sala S2 Sesija 3 Grupa 6

1200-1230 1400-1600 1600-1800 Pauza za ru ak

Objekat A Mali Amfiteatar Grupa E Pauza IJQR Objekat A Mali Amfiteatar Objekat A Sala za telekonferencije Grupa D

1300-2000

Sve ano zatvaranje Festivala kvaliteta 2011 Izlet za u esnike konferencije

1500-1630

1630-1645 1645-1815 1815-1830 1830-2000 2100

1800-1815 1815-2015

QUALITY FESTIVAL 2011

08 -11 1100-1140

00 00

Thursday 19.05.2011.

Registration (Object D) Opening Quality Festival 2010 (Amphitheatre object D) Coctail Plenary lecture

4th International Quality Conference 37 National Quality Conference 5. National Quality of Life Conference

Friday 20.05.2011.

10 -11

00 45

Saturday 21.05.2011.

09 -10

00 30

1140-1230 1230-1330

11 -12 00 00 12 -14

45

00

1300-1530 1500-1630

5th International Quality Conference Object A Object A Small Teleconference Amphitheatre Room Group A Group B Coffee break Object A Object A Small Teleconference Amphitheatre Room Group C Group D Lunch Break Object A Small Amphitheatre Group E Coffee break IJQR Objekat A Mali Amfiteatar Object A Teleconference Room Group F

10 10 45 00 10 12

30

45

Workshop 1 38. National Quality Conference Hall S1 Hall S2 Section 1 Section 2 Group 1 Group 4 Coffee break Hall S1 Section 2 Group 2 Coffee break Hall S1 Section 3 Group 3

14 -16 16 -18

00

00

00

1200-1230 1300-2000

6. National Quality of Life Conference Object A Teleconferencing room Section 1 Group 1 Coffee break Object A Teleconferencing room Section 2 Group 1 Closing of Quality Festival 2011 Excursion

00

1630-1645 1645-1815 1815-1830 1830-2000 2100

Hall S2 Section 2 Group 5 Hall S2 Section 3 Group 6

18 -18 1815-2015

00

15

1815-1830

Dinner

Grupa 1,2,3 I SESIJA RADNO PREDSTAVNISTVO: PROF. DR SLAVKO ARSOVSKI PROF. DR ZDRAVKO KRIVOKAPI MR DRAGAN RAJKOVI

Grupa 4, 5, 6 I SESIJA RADNO PREDSTAVNISTVO: PROF. DR MIODRAG BULATOVI MIRKO API VLADIMIR ZELJKOVI

Group A, C, E Scientific Field 1 Chairmen: Prof. dr Slavko Arsovski, Prof. dr Bülent Eker 1) Runsheng Tu MAY THE HIGH-DEGREE SATISFYING UNREASONABLE REQUIREMENT ALSO MEANS THE GOOD QUALITY: FIVE BIG FLAWS IN THE SUBJECTIVE DEFINITION OF QUALITY AND THEIR SOLUTION 2) Zdravko Krivokapic, Aleksandar Vukovic P+3P ­ GUARANTIES FOR MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION 3) Katarina Kanjevac Milovanovic, Slavko Arsovski, Aleksandra Kokic Arsic, Ivan Savovic Biljana Stepanovic A THE IMPACT OF THE CE MARKING ON THE COMPETITIVENESS ENTERPRISES 4) Katarina Kanjevac Milovanovic, Slavko Arsovski DEVELOPMENT OF SOFTWARE SIMULATION FOR DETERMINING THE IMPACT CE MARK ON COMPETITIVENES PRODUCTS 5) Marija Karajovic Zogovic, Aleksandra Kokic Arsic, Ivan Savovic

KVALITETA RADNE SREDINE KROZ IZRADU AKTA O PROCENI RIZIKA U VTSSS U SAPCU mr Slavica Ili , dr Ljubica Miji 2. BSC U PROFITNIM I NEPROFITNIM ORGANIZACIJAMA Pravdi Predrag 3. SIRI KONTEKST NASTANKA MODELA BALANCED SCORECARD-A Pravdi Predrag 4. SIRENJE BSC IDEJE I TEHNOLOGIJE U SRBIJI Pravdi Predrag 5. PREGLED DOSTUPNIH BSC I HOSIN SOFTVERA NA TRZISTU Pravdi Predrag 6. PRIMJENA METODA I TEHNIKA KVALITETA ZA POTREBE POBOLJSAVANJA MJERENJA I SMANJENJA MJERNE NESIGURNOSTI PRI KALIBRACIJI POMI NOG MJERILA

1. UNAPREDJENJE

KVALITETOM U LOKALNOJ SAMOUPRAVI mr Edin Kala 2. KVALITET OUTSORSINGA USLUGA U JAVNOM SEKTORU, NA PRIMERU JP ,,GRADSKO STAMBENO", BEOGRAD Zoran D.Zivkovi , mr Milena Ili 3. KVALITET RADA JAVNIH PREDUZE A GRADA BEOGRADA PO OCENI POTROSA A ­ KORISNIKA USLUGA mr Milena Ili , Zoran Zivkovi 4. APETIT RIZIKA KAO OSNOVA MODERNOG MENADZMENTA Prof. dr Milos Petronijevi , Ana Jankovi , Marija Ga 5. CILJEVI I STRATEGIJE IMPLEMENTACIJE TQM SISTEMA dr Rajko Sofranac, mr Dragan Rajkovi , Nikola Toni 6. OBLIKOVANJE

1. UPRAVLJANJE

Group B, D, F Scientific Field 1 Chairmen: Prof. dr Zdravko Krivokapic, Prof. dr Veeri Chettiar Arumugam, Prof. dr Janko Hodolic 1) Rouhollah Mojtahedzadeh, Veeri Chettiar Arumugam THE RELATIONSHIP BETWEEN SOFT FACTORS OF TOTAL QUALITY MANAGEMENT, QUALITY IMPROVEMENT, AND PERFORMANCE IN THE IRANIAN ELECTRONIC INDUSTRY: A THEORETICAL APPROACH 2) Rouhollah Mojtahedzadeh ENTREPRENEURSHIP AND CONCEPTUAL BUSINESS PLAN IN IRAN 3) Milos Petronijevic, Ana Jankovic PROTECTION OF DATA IN RISK MANAGEMENT FUNCTION 4) Milos Petronijevic, Ana Jankovic RISK MANAGEMENT THROUGH IT SECURITY TECHNOLOGY 5) Slobodan Malbasic, Dragan Rajkovic, Rade Milicevic, Boban Janjusevic RISK AND PROCESS APPROACH IN FLEET

Grupa 1

I SESIJA RADNO PREDSTAVNISTVO: PROF. DR SLAVKO ARSOVSKI JOVAN MILIVOJEVI DR SVETISLAV MARKOVI 1. OCENA ZAGA ENOSTI

SNEZNOG POKRIVA A PARKOVA GRADA SAPCA mr Slavica Ili , Dragan Isailovi , dr Mirjana Antonijevi -Nikoli , or e Nikoli 2.ISTRAZIVANJE ZAGA ENJA BALASTNIM VODAMA SA PLOVILA U BOKOKOTORSKOM ZALIVU mr Spiro Ivosevi , Doc. dr Sanja Bauk, Boris Moric 3. ISTRAZIVANJE ZAGA ENJA VAZDUHA SA BRODOVA U BOKOKOTORSKOM ZALIVU Prof. dr Danilo Nikoli , mr Spiro Ivosevi , Pavle Popovi , Zoran elanovi 4. ZDRAVSTVENI TURIZAM U FUNKCIJI POBOLJSANJA KVALITETA ZIVOTA dr Svetislav Lj. Markovi , Miloje Ostoji , dr Ilija V. Popovi 5. OSPOSOBLJENOST-VAZNA DIMENZIJA KVALITETA MEDICINSKE USLUGE dr Rajko Sofranac, dr Milica

dipl. inz. Gordana Baji , doc. dr Aleksandar Vujovi 7. UPRAVLJANJE KVALITETOM U POSTANSKOM SAOBRA AJU dipl. ing. Mladen Jovanovi prof. dr Vladeta Gaji

8. PRIMENA MENADZMENTA KVALITETOM U VOJNOJ ORGANIZACIJI

dr Milos Arsi , sci Nenad Komazec, Sladjan Ristic

II SESIJA RADNO PREDSTAVNISTVO: PROF. LOZICA IVANOVI PROF. DR BRANKO POPOVI MR ZORAN MILOJEVI

ORGANIZACIJE ZA TQM SISTEM dr Rajko Sofranac, Nikola Toni , Slavoljub ur evi 7. PROCESNI PRISTUP PROJEKTOVANJU GRA EVINSKIH ORGANIZACIJA mr Dusan urovi , prof. dr Miodrag Bulatovi 8. EVROPSKI KONCEPT STANDARDIZACIJE I OCENE RIZIKA KOD LIFTOVA Mirko api , Ljubomir Luki , Vladimir Zeljkovi 9. SEST SIGMA METODOLOGIJA UNAPRE ENJA KVALITETA dr Miodrag Lazi

II SESIJA RADNO PREDSTAVNISTVO: PROF. DR DANIJELA TADI PROF. DR MILADIN STEFANOVI PETAR NIKSI 10. SPOSOBNOST PROCESA -

9. ELEKTRONSKO UPRAVLJANJE DOKUMENTACIJOM SISTEMA KVALITETA U GSP "BEOGRAD" or e Saji , Goran Caki , Boris Star evi 10. ISKUSTVA PRI SPROVO ENJU INTERNIH PROVERA SISTEMA MENADZMENTA BEZBEDNOS U HRANE Dragana Toljagi Milodanovi 11. SISTEMI ZA PRA ENJE I OCENJIVANJE KVALITETA

MERENJE I OCENA KVALITETA PROCESA dr Miodrag Lazi 11. OCENJIVANJE TEZINE KRITERIJUMA U RAZLI ITIM MENADZMENT PROBLEMIMA PRIMENOM METODA VESTA KE INTELIGENCIJE

APPROACH TO RESEARCH ON QUALITY OF LIFE IN SUMADIJA DISTRICT 6) Srdan Bogetic, Dejan Ðordevic , Dragan Cockalo ANALYSIS OF THE POSSIBILITIES FOR IMPROVING THE QUALITY OF DOMESTIC ENTERPRISE OPERATIONS 7) Vanya Zhivkova CURRENT TRENDS IN THE USE OF SOLAR ENERGY 8) Bülent Eker SEARCH FOR QUALITY IN BIOSYSTEM ENGINEERING 9) Georgeta Rata, Sandra Stefanovic NOTES ON THE JAPANIZATION OF THE ENGLISH VOCABULARY OF QUALITY 10) Zoran Nesic, Miroslav Radojicic METHODOLOGICAL APPROACH TO THE DEVELOPMENT OF COMPUTER SUPPORT FOR EFFICIENT DETERMINATION OF PROFIT MARGINS 11) Srdan Nikezic, Milosav Ðordevic CUSTOMER SATISFACTION ELEMENT AS TOTAL QUALLITY MANAGEMENT 12) Srdan Nikezic IMPLEMENTATION OF MARKETING TOTAL QUALITY 13) Goran Manojlovic APPLICATION OF INNOVATIONS AS AN IMPROVEMENT FACTOR

MANAGEMENT 6) Zoran D.Zivkovic RISK MANAGEMENT OF OPERATION AND MAINTENANCE OF LIFTS 7) Srdan Nikezic ATTRACTING AND RETAINING CUSTOMERS WITH QUALITY 8) Milosav Ðordevic, Srdan Nikezic PROCESSING OF AUTOMOTIVE SHREDDER RESIDUE - SIGNIFICANT CONDITION FOR SUSTAINABLE DEVELOPMENT 9) Boris Agarski, Djordje Vukelic, Budak Igor, Janko Hodolic, Tatjana Puskar THE HIERARCHICAL STRUCTURE IN HEALTHCARE WASTE MANAGEMENT 10) Lozica Ivanovic, Danica Josifovic,Andreja Ilic CONTEMPORARY ASPECTS OF SOLID WASTE MANAGEMENT 11) Snezana Vrekic THE LIFE CYCLE ASSESSMENT OF VEHICLES, RECYCLING MATERIALS AND THEIR IMPACT ON THE ENVIRONMENT 12) Danijela Tadic, Miladin Stefanovic, Slavko Arsovski, Tijana Ðukic, Aleksandar Aleksic

Sofranac, dr Dragana Risti Ignjatovi , dr Zorica Savovi 6. BEZBEDNOST VOZILA NA ALTERNATIVNA GORIVA mr Zoran Marjanovi , Radomir Brzakovi 7. BEZBEDNOST I ODRZAVANJE VOZILA NA ELEKTRI NI POGON mr Zoran Marjanovi , Radomir Brzakovi 8. SCENARIO KATASTROFE I OPSTANAK LJUDSKE ZAJEDNICE Jovan Milivojevi , Aleksandra Koki Arsi , Aleksandar Aleksi , Sonja Grubor, Ivan Savovi 9. RECIKLAZA MOTORNIH VOZILA NA KRAJU ZIVOTNOG CIKLUSA U FUNKCIJI KVALITETA ZIVOTA Jovan Milivojevi , Sonja Grubor, Aleksandra Koki Arsi , Snezana oki Nikola Toni

II SESIJA RADNO PREDSTAVNISTVO: PROF. DR MILAN PAVLOVI ALEKSANDRA KOKI ARSI KATARINA KANJEVAC

EKSELENTNOG KVALITETA ZIVOTNE SREDINE Jovan Milivojevi , Mr Katarina Kanjevac Milovanovi , Mr Dragan Rajkovi , Sonja

10. EKO TURIZAM U FUNKCIJI

RADA U OSNOVNOM OBRAZOVANJU Goran Manojlovi 12. KONTINUALNO POBOLJSANJE POSLOVNIH PROCESA KOMPANIJE PRIMJENOM ALATA KVALITETA Pavle K. Popovi 13. ANALIZIRANJE VELI INA U SISTEMU SEST SIGMA dr ing. Branko Popovi , Ing. Dragan Mileti 14. POBOLJSANO PLANIRANJE KVALITETA U AUTO-INDUSTRIJI Prof. Dr ing. Branko Popovi , Ing Vitomir Boskovi 15. ZNA AJ KORPORATIVNE DRUSTVENE ODGOVORNOSTI ZA SAVREMENO POSLOVANJE Ivona urovi , Dragisa Ran 16. OBLIKOVANJE KRSTASTE OSOVINE SA ASPEKTA NOSIVOSTI dr Lozica Ivanovi , Katarina Zivkovi , mr Blaza Stojanovi 17. WEB OBUKA KAO FAKTOR SMANJENJA RIZIKA I RANJIVOSTI NA PUTU KA USPEHU

12. POVE ANJE NIVOA

dr Danijela Tadi

OF TQM IN EDUCATION Scientific Field 2 Chairmen: Prof. dr Miodrag Lazic, Prof. dr Prasun Das, Prof. dr Aysegül Akdogan Eker 14) Marina Milanovic, Milan Stamenkovic THE POWER OF STATISTICAL THINKING IN QUALITY IMPROVEMENT 15) Marija Karajovic Zogovic, Milan Eric , Miladin Stefanovic, Marko Djukic THE APPLICATION OF SPC METHODS TO DOCUMENT AND MANAGE PROCESSES FROM THE VIEWPOINT OF QUALITY 16) Predrag Pravdic BSC MODELING IN NON-PROFIT ORGANIZATION 17) Predrag Pravdic BSC MODELING IN PROFIT ORGANIZATION 18) Miroslav Jovanovic, Sladan Pekmezovic, Zoran Ilic IMPLEMENTATION OF QUALITY FUNCTION DEPLOYMENT (QFD) IN FLIGHT TEST PROCESS OF BASIC TRAINER AIRCRAFT 19) N V R Naidu DEVELOPMENT OF MATHEMATICAL MODELS FOR OPTIMAL PREVENTIVE MAINTENANCE POLICY IN A STEEL INDUSTRY : SIX SIGMA APPROACH 20) Shirshendu Roy, Prasun Das

KVALITETA POVE ANJEM VRIJEDNOSTI NAJUTICAJNIJIH CILJEVA dr Rajko Sofranac, mr Dragan Rajkovi , dr Tamara Gvozdenovi 13. EFIKASNOST LOGISTI KIH PROCESA DISTRIBUCIJE PROIZVODA Milan M. Andreji , Milorad J. Kilibarda 14. ODRZIVOST I KONKURENTNOST REGIONA Aleksandra Koki Arsi , Marija Karajovi Zogovi , Jovan Milivojevi 15. MODEL REINZENJERINGA PROCESA U MARKETINGU, RAZVOJU I NABAVCI dr Miladin Stefanovi , dr Milan Eri Aleksandar Aleksi , Snezana Nesti , Nikola Toni 16. PRIMENA STANDARADA ISO 14001 U ORGANIZACIJI ZA PROIZVODNJU LEPKOVA ZA PREHRAMBENU, GRAFI KU I INDUSTRIJU PAKOVANJA Petar Niksi 17. KOMPONENTE I KLASIFIKACIJA DSS ­ KONCEPT WEB BAZIRANIH DSS SISTEMA

FAZZY RATING OF CRITERIA WEIGHTS OF MANAGEMENT PROBLEMS IN ELV RECYCLING RESEARCH AREA 13) Danijela Tadic, Slavko Arsovski,Miladin Stefanovic DESIGNING OF NETWORK FOR THE DISMANTLING CENTERS OF THE END-OFLIFE VEHICLES BY FUZZY ABC METHOD 14) Milena Ilic, Zoran D. Zivkovic QUALITY OF OUTSOURCING SERVICES IN THE PUBLIC SECTOR Scientific Field 2 Chairmen: Dr Milan Eric Prof. dr Miladin Stefanovic, 15) Zoran Karastojkovic,R. Peric, Zorica Kovacevic, Zoran Janjusevic,I. Peric, M. Sreckovic CHANGING IN GOLD JEWEL ALLOY QUALITY DURING GAS AND LASER WELDING 16) Bulent Aydemir, Baris Cal QUALITY OF MATERIAL TENSILE TEST 17) Bulent Aydemir, Baris Cal, Serdar Salman

SOPSTVENIM ZIVOTOM Jovan Milivojevi , Aleksandra Koki Arsi , Sonja Grubor, Snezana oki , Ivan Savovi 12. SISTEM UPRAVLJANJA ZASTITOM ZIVOTNE SREDINE I EKO INOVACIJE U ENERGETICI D.O.O. Biljana Stepanovi , Aleksandra Koki -Arsi 13. UNAPRE ENJE PROMOCIJE ODRZIVE RECIKLAZE ELV dr Slavko Arsovski dr Milan Pavlovi 14. UNAPRE ENJE MOTIVACIJE ZAINTERESOVANIH STRANA ZA RECIKLAZU ELV dr Slavko Arsovski 15. KAPACITET ZA OPORAVAK CENTARA ZA DEMONTAZU VOZILA NA KRAJU ZIVOTNOG CIKLUSA Aleksandar Aleksi dr Slavko Arsovski Nikola Toni Sonja Grubor 16. KVALITET ZIVOTA U FUNKCIJI EKO RIZIKA Ana Petronijevi 17. NOVA FILOZOFIJA KVALITETA ZIVOTA Jovan Milivojevi , Aleksandra Koki Arsi , Katarina Kanjevac Milovanovi , Snezana oki ,

11. MODELI ZADOVOLJSTVA

Grubor, Nikola Toni

PROJEKTA Mr Zoran M. Milojevic, Jelena Jankovic , Zarko Milojevic 18. UNAPRE ENJE KVALITETA I ODRZIVOSTI PROCESA OBUKE PRIMENOM WEB OBUKA Mr Zoran M. Milojevic

III SESIJA RADNO PREDSTAVNISTVO: PROF. DR MILADIN STEFANOVI DR RADE STANKOVI PROF DR BRANKO DAVIDOVI

Snezana Nesti , dr Miladin Stefanovi 18. RAZVOJ SOFTVERSKOG RESENJA ZA PODRSKU SMS BAZIRANOM DIREKTNOM MARKETINGU Miladin Stefanovi , Snezana Nesti , Aleksandar Aleksi

III SESIJA RADNO PREDSTAVNISTVO: PROF. DR SLAVKO ARSOVSKI PROF. DR ZDRAVKO KRIVOKAPI MR GORAN MARKOVI

19. OCENA KONKURENTNOSTI PROIZVODA I KVALITETA Dr Rade Stankovi , Dr Aleksandra Tomi i Mr Dragana Velimirovi 20. ISO MENADZMENT SISTEMI ­ SADASNJOST I BUDU NOST dr Rade Stankovi , Sla ana Vuji 21. SOFTVERSKA KONSTRUKCIJAKOMENTARISANJE PROGRAMA Mr Dragan Damjanovi 22. UPRAVLJANJE KVALITETOM FLOTACIJSKIH KUGLI PRIMENOM BOKS-

19. UNAPRIJE ENJE PERFORMANSI POSLOVNIH PROCESA U OKRUZENJU SISTEMA ZA PODRSKU ODLU IVANJU NA PRIMJERU AKREDITOVANIH LABORATORIJA Tanja Radovi , Ranko Nikoli , Prof.dr Zdravko Krivokapi , dr Aleksandar Vujovi 20. CENTRI ZA TRETMAN MATERIJALA IZ ELV ZA RECIKLAZU dr Milosav or evi , dr Sr an Nikezi 21. EKOLOsKA BEZBEDNOST opasnog transporta Prof. dr Rade Bio anin, mr Sonja Stefanov 22. POSTUPAK RADA

QUALITY IMPROVEMENT INITIATIVES FOR SUPPORT FUNCTIONS IN AN INDUSTRY: TWO CASES 21) Aysegül Akdogan Eker, Bedri Onur KÜÇÜKYILDIRIM QUALITY PARAMETERS IN NANOTECHNOLOGIC APPLICATIONS 22) Baris Cal, Bulent Aydemir , Serdar Salman MATERIAL SELECTION CRITERIAS AND PRIORITIES IN DIFFERENT ELECTRONIC APPLICATIONS 23) Dejan Momcilovic , Miroljub Todorovic, Ivana Atanasovska , Zorica Starcevic QUALITY REQUIREMENTS FOR WELDING OF RAILWAY TRACKS 24) Zorica Kovacevic, Zoran Karastojkovic, Mladen Mladenovic EVALUATION OF MICROSTRUCTURE QUALITY OF HIGH-PRESSURE STEAM TURBINE HOUSING MADE FROM G20MO5 STEEL 25) Aleksandar Jovicic OPTIMISATION IN THE PROCESS OF STANDARDISATION OF LOW CHROME WHITE CAST IRON CASTINGS Scientific Field 3 Chairmen: Prof. dr Zora Arsovski, Prof. dr Srecko Curcic, Prof. dr Ali Fallah 26) Vladimir Rankovic, Zora

THE ADVANTAGES OF NEW GENERATION HARDNESS MEASUREMENT METHODS 18) Zorica Kovacevic, Zoran Karastojkovic, Vujadin Aleksic MICROSTRUCTURE AND CHARACTERISATION OF QUALITY WATER PIPES AFTER 50 YEARS IN SERVICE 19) Zoran Karastojkovic, Zorica Kovacevic, Zoran Janjusevic, Aleksandar Rakovic SURFACE QUALITY OF STEEL TUBES AND THEIR BEHAVIOR DURING SERVICING IN BOILERS 20) Vesna Radonjic, Vladanka AcimovicRaspopovic Aleksandra KosticLjubisavljevic TRADE-OFF BETWEEN PRICE AND QUALITY OF SERVICE IN NEXT GENERATION NETWORKS 21) Vesna Radonjic, Vladanka AcimovicRaspopovic, Aleksandra Kostic-Ljubisavljevic QUALITY OF EXPERIENCE IN COURNOT COMPETITION MODEL FOR PRICING NEXT

ZIVOTNOG CIKLUSA PROIZVODA dr Slavko Arsovski, Sonja Grubor, Nikola Toni , Aleksandra Koki Arsi , Katarina Kanjevac Milovanovi 19. RAZVOJ HACCP SISTEMA U MALOPRODAJI I NJEGOV UTICAJ NA KVALITET ZIVOTA Ivan Savovi , Marija Karajovi Zogovi , Aleksandra Koki Arsi

18. POSTUPAK OCENJIVANJA

Ivan Savovi

20. PRIMENA NANOSREBRNIH TEHNOLOGIJA U FUNKCIJI UNAPRE ENJA KVALITETA ZIVOTA Mirjana Gavrilovic, Aleksandar Maric, Slavko Arsovski

VILSONOVOG GRADIJANTNOG METODA Aleksandar Jovi 23. RAZVIJENOST INFRASTRUKTURE KVALITETA U SARAJEVSKO ROMANIJSKOJ REGIJI dr Slavisa Moljevi . mr Dragan Rajkovi , mr Nenad Koprivica, Radomir Mili 24. SISTEM MENADZMENTA BEZBEDNOSTI DRUMSKOG SAOBRA AJA ISO 39001 dr Branko Davidovi 25. IMS I ZAINTERESOVANE STRANE U ENERGETIKA D.O.O dr Biljana Stepanovi , mr Dragan Rajkovi 26. MODEL SAMOOCENJIVANJA U INTERMODALNOM TRANSPORTU dr Branko Davidovi

TIMOVA ZA RAZVOJ TELEKOMUNIKACIJSKIH PROCESA dr Slavko Arsovski Mr Goran Markovi 23. RAZVOJ NOVE TELEKOMUNIKACIJSKE USLUGE dr Slavko Arsovski dr Miladin Stefanovi Goran Markovi Maja Dabeti 24. BUDU NOST KVALITETA I KVALITET BUDU NOSTI dr Slavko Arsovski 25. MENADZMENT MERENJIMA I MERNA NESIGURNOST dr Miodrag Lazi 26. UPRAVLJANJE OTPADOM U SRBIJI KROZ AKCIJU "O ISTIMO SRBIJU" Jelena ur evi , Dragan Rajkovi , Slavoljub ur evi 27.KVALITET I PROIZVODNJA SVETSKE KLASE Prof. dr Slavko Arsovski, mr Ivan oki 28. DOBRA KOMUNIKACIJA KLJU NI FAKTOR USPEHA ORGANIZACIJE Prof. dr Zoran Punosevac

Arsovski, Slavko Arsovski, Zoran Kalinic, Igor Milanovic, Dragana Rejman-Petrovic QUALITY BASED SUPPLY OPTIMIZATION USING GENETIC ALGORITHM 27) Dragana Rejman Petrovic, Zora Arsovski, Vladimir Rankovic, Zoran Kalinic, Igor Milanovic QUALITY IN SUPPLY CHAINS AND DESIGNING PERFORMANCE MEASUREMENT SYSTEM 28) Zoran Kalinic, Slavko Arsovski, Zora Arsovski, Vladimir Rankovic, Igor Milanovic, Dragana Rejman-Petrovic MOBILE SUPPLY CHAIN MANAGEMENT­ KEY TECHNOLOGIES AND APPLICATIONS 29) Igor Milanovic, Miladin Stefanovic, Zora Arsovski , Dragana Rejman Petrovic, Vladimir Rankovic, Zoran Kalinic SUPPLY CHAIN INFORMATION INTEGRATION METHODS FROM QUALITY ASPECT 30) Sandra Milunovic, Srecko Curcic, Aleksandar Maric QUALITY DEFINITION OF LOGISTICS SERVICE 31) Zora Arsovski, Slavko Arsovski, Goran Markovic, Maja Dabetic DESIGN OF PURCHASING PROCESS IN TELECOMUNICATION

GENERATION NETWORKS 22) Dragan Ivanovic DATA EXCHANGE BETWEEN CRIS UNS, INSTITUTIONAL REPOSITORIES AND LIBRARY INFORMATION SYSTEMS 23) Biljana Tesic MODEL OF QUALITY AND EFFECTIVENESS OF MANAGEMENT OF INFORMATION SYSTEMS OF LOCAL TREASURIES BUDGET ACCOUNTING 24) Sead Masovic , Muzafer Saracevic, Hamza Kamberovic, Esad Mededovic APPLICATION ICT IN PUBLIC ADMINISTRATION AS A CONDITION OF ESTABLISHING EGOVERNMENT 25) Ljubinka Radosavljevic, Marko Matic, Ana Trajkovic, Marko Radosavljevic INFORMATION SISTEMS AS DECISION SUPORT ON RISK 26) Marko Djukic , Milan Eric, Miladin Stefanovic, Branko Tadic PLANNING INFORMATION SYSTEM ARCHITECTURE ­ KEY PROBLEMS AND

COMPANY 32) Zora Arsovski, Slavko Arsovski, Goran Markovic, Maja Dabetic QUALITY AND BUSINESS EXCELLENCE IN TELECOMUNICATION ORGANIZATIONS 33) Aleksandar Aleksic, Slavko Arsovski, Miladin Stefanovic, Danijela Tadic, Marko Ðapan RESILIENCE IN SUPPLY CHAINS 34) Ali Fallah, V.C.Arumugam, Rouhollah Mojtahedzadeh DETERMINANTS OF TOTAL QUALITY MANAGEMENT IN THE IRANIAN AUTOMOTIVE INDUSTRY 35) Vladimir Simic, Branka Dimitrijevic SUSTAINABLE PRODUCTION RESEARCH - OPTIMIZATION MODEL FOR PROCESSING ENDOF-LIFE VEHICLES 36) M. Ahsan Akhtar Hasin PERCEPTION OF CUSTOMER SATISFACTION AND HEALTHCARE SERVICE QUALITY IN THE CONTEXT OF BANGLADESH 37) Marko Ðapan, Branislav Jeremic, Ivan Macuzic, Petar Todorovic, Uros Proso IMPROVEMENT OF OCCUPATIONAL HEALTH AND SAFETY TRAINING MODEL 38) Laila El Abbadi, Aboubakr Bouayad, Mohamed Lamrini GENERIC QUALITY STANDARDS

POSSIBLE SOLUTIONS Scientific Field 3 Chairmen: Prof. dr Tadeusz Sikora, Prof. dr Mirko Ðapic, Prof. dr Danijela Tadic 27) Tatjana Puskar, Milana Ilic, Igor Budak, Ðorde Vukelic, Branka Trifkovic, Janko Hodolic ENVIRONMENTAL AND HEALTH PROTECTION QUALITY IN DENTAL LABORATORIES FOR FIXED AND MOBILE DENTURES 28) Tatjana Puskar, Milana Ilic, Igor Budak, Ðorde Vukelic, Branka Trifkovic, Janko Hodolic ENVIRONMENTAL AND OCCUPATIONAL HEALTH RISKS IN DENTAL LABORATORIES 29) Bogdan Nedic , Desimir Jovanovic , Milomir Cupovic POLYMERS AND HEALTH 30) Laxmana Naik, Rajan Sharma,Raju Naik, Girish Lakshmana,Karuna Devi LEAN LABORATORY APPROACHES FOR QUALITY

VS. SPECIFIC QUALITY STANDARDS: THE CASE OF HIGHER EDUCATION 39) Dejan Riznic, Isidora Ðuric, Tamara Rajic AN EMPIRICAL ASSESSMENT OF THE APPLICABILITY OF SERVQUAL FRAMEWORK IN HIGHER EDUCATION SETTING? 40) Miladin Stefanovic, Ivan Macuzic, Aleksandar Aleksic, Marko Ðapan, Snezana Nestic QUALITY OF UNIVERSITY ­ ETERPISES COOPERATION: STUDETNS INTERNSHIP IN SERBIA 41) Koviljka Banjevic, Aleksandra Nastasic QUALITY OF LEARNING: INFLUENCE OF TEACHER APPROACH TO LEARNING PROCESS 42) Zoran M. Milojevic WEB BASED TRAINING AS A FACTOR OF QUALITY IMPROVEMENT FOR APPLYING CNC TECHNOLOGY 43) Dragan Rajkovic, Biljana Stepanovic, Slavisa Moljevic, Ivana Petrovic IMS AND INTERESTED PARTIES 44) Sead Masovic, Muzafer Saracevic, Hamza Kamberovic, Esad Mededovic, Faruk Selimovic INTEGRATED MANAGEMENT WEB-BASED APPLICATIONS ON JAVA PLATFORM 45) Eugenia Czernyszewicz

ASSURANCE IN FOOD INDUSTRY 31) Pawel Nowicki, Tadeusz Sikora CUSTOMER SATISFACTION OF FOOD QUALITY AND SAFETY BASED ON THE EXAMPLE OF BISTRO BARS IN POLAND 32) Piotr Kafel, Tadeusz Sikora BENEFITS OF IMPLEMENTATION AND CERTIFICATION OF MANAGEMENT SYSTEMS IN THE FOOD INDUSTRY ENTERPRISES 33) Zorica Starcevic, Ivana Atanasovska, Borisav Bogdanovic, Milos Jelic DEFINING PROCEDURES OF THE INTERLABORATORY COMPARISON FOR THE FREIGHT WAGON STATIONARY BRAKE TEST 34) Vladimir Zeljkovic, Milos Veselinovic, Mirko Ðapic Predrag Popovic CONFORMITY OF FOODSTUFFS MACHINERY TO EU REGULATIONS 35) Zvonko Njezic, Slavko Filipovic, Jelena Filipovic Bojana Kokic

KNOWLEDGE AND APPLICATION OF METHODS AND SYSTEMS QUALITY ASSURANCE IN ORCHARD FARMS IN POLAND Scientific Field: IJQR Chairmen: Prof. dr K.G. Durga Prasad, Prof. dr Prasun Das 46) K.G. Durga Prasad, K. Venkata Subbaiah,K. Narayana Rao,C.V.R.S.Sastry PRIORITIZATION OF CUSTOMER NEEDS IN HOUSE OF QUALITY USING CONJOINT ANALYSIS 47) Faisal Talib, Zillur Rahman ,M.N. Qureshi PARETO ANALYSIS OF TOTAL QUALITY MANAGEMENT FACTORS CRITICAL TO SUCCESS FOR SERVICE INDUSTRIES 48) B.P. Mahesh, M.S. Prabhuswamy PROCESS VARIABILITY REDUCTION THROUGH STATISTICAL PPROCESS CONTROL FOR QUALITY IMPROVEMENT 49) Milos Mihajlovic QUALITY OF INTERORGANIZATIONAL SYSTEM (IOS) FRAMEWORK FOR SUPPLY CHAIN MANAGEMENT (SCM): STUDY OF SIX COLLABORATIVE FACTORS FROM SUPPLIER AND CUSTOMER PERSPECTIVES

EXTRUDED FISH WEED AND OLD BREAD AS QUALITY AND SAFE PROTEIN FEED 36) Aleksandar Maric, Slavko Arsovski, Olga Ristic QUALITY MODEL OF BAKING INDUSTRY IN THE REPUBLIC OF SERBIA 37) Cornelia Petroman, Ioan Petroman, Diana Marin, Erwin Zappe WAYS OF IMPROVING QUALITY MANAGEMENT IN THE PORK INDUSTRY 38) Aleksandar Maric, Slavko Arsovski, Snezana Mijailovic QUALITY MANAGEMENT KEY PROCESSES IN THE BAKING INDUSTRY 39) Alina-Andreea Dragoescu IMPLICATIONS OF QUALITY IN FOOD METAPHORS 40) Dobrivoje Catic, Slavko Arsovski, Bransilav Jeremic, Jasna Glisovic FMEA IN PRODUCT DEVELOPMENT PHASE 41) Branka Dimitrijevic, Drazen Popovic, Vladimir Simic UNCERTAINTY OF MINIMAL SAFETY DISTANCE IN DANGEROS GOODS

50) Mike Cox A NUMERICAL METHOD FOR MODELLING THE PARAMETERS ? AND ? OF AN EWMA CHART 51) Sri N. Chandra Shekhar, K. Narayana Rao K. Venkata Subbaiah ENHANCING THE QUALITY OF ENGINEERING EDUCATION INSTITUTIONS (EEIs) THROUGH GAP ANALYSIS 52) Georgia A. Louka, George J. Besseris GAUGE R&R FOR AN OPTICAL MICROMETER INDUSTRIAL TYPE MACHINE 53) Prasun Das SELECTION OF BUSINESS STRATEGIES FOR QUALITY IMPROVEMENT USING FUZZY ANALYTICAL HIERARCHY PROCESS 54) S. D. Kalpande, R.C.Gupta, M. D. Dandekar IDENTIFICATION OF STRENGTH AND WEAKNESSES OF INDIAN MANUFACTURING SMES USING AHP APPROACH 55) Piet J.H. Daas and Saskia J.L. Ossen METADATA QUALITY EVALUATION OF SECONDARY DATA SOURCES 56) Golam Kabir, M. Ahsan Akhtar Hasin CUSTOMER PERCEIVED QUALITY IMPROVEMENT OF SYNTHETIC FIBER USING FUZZY QFD: A CASE STUDY

FACILITIES LOCATION

57) Nandini Das, Avishek Ghosh and Prasun Das MINING ASSOCIATION RULES TO EVALUATE CONSUMER PERCEPTION: A NEW FP-TREE APPROACH 58) Bahram Sadeghpour Gildeh and Samaneh Asghari A NEW METHOD FOR CONSTRUCTING CONFIDENCE INTERVAL FOR CPM BASED ON FUZZY DATA 59) Ali Fallah, Rouhollah Mojtahedzadeh, Veeri Chettiar Arumugam DETERMINANTS OF TQM IN THE IRANIAN AUTOMOTIVE INDUSTRY: A THEORETICAL APPROACH 60) Sanjit Ray , Prasun Das IMPROVE MACHINING PROCESS CAPABILITY BY USING SIXSIGMA

Important phones: tel: ++ 381 34 302 590 fax: ++ 381 34 302 591 Help desk Contacts 5. International Quality Conference dr Miladin Stefanovi mob. +381 64 844 9700 mail: [email protected] 38. Nationl Quality Conference 6. Conference About Quality of Life Nikola Toni tel: ++ 381 34 302 590 fax: ++ 381 34 302 591 mail: [email protected]

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