Read BlackBerry Management Center - 1.0 - Administration Guide text version

BlackBerry Management Center

Administration Guide

Version: 1.0

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Contents

Overview............................................................................................................................................................................................................ BlackBerry Management Center........................................................................................................................................................................ Requirements..................................................................................................................................................................................................... Find more information....................................................................................................................................................................................... Setting up and maintaining your BlackBerry Management Center account...................................................................................................... Setting up an account......................................................................................................................................................................................... Update the account profile................................................................................................................................................................................ Change the security password for the account.................................................................................................................................................. Change the primary administrator for the account........................................................................................................................................... Change the email address associated with the account.................................................................................................................................... Delete the account............................................................................................................................................................................................. Troubleshooting................................................................................................................................................................................................. Managing users.................................................................................................................................................................................................. Invite a user to join the BlackBerry Management Center.................................................................................................................................. Send a message to a user or a group of users.................................................................................................................................................... Search for a user................................................................................................................................................................................................. Sort users............................................................................................................................................................................................................ Update a user's profile....................................................................................................................................................................................... View a user's smartphone information.............................................................................................................................................................. Change the smartphone associated with a user................................................................................................................................................ Remove a user from the BlackBerry Management Center................................................................................................................................. Troubleshooting................................................................................................................................................................................................. Managing email addresses on user smartphones.............................................................................................................................................. Synchronizing organizer data............................................................................................................................................................................. Adding an email address to a user's smartphone.............................................................................................................................................. View a list of the email addresses on a user's smartphone............................................................................................................................... View the settings for a user's email address...................................................................................................................................................... Changing messaging server options for a user's email address......................................................................................................................... Change the display name for a user's email address......................................................................................................................................... Change the data synchronization options for a user's email address................................................................................................................ Remove an email address from a user's smartphone........................................................................................................................................ Troubleshooting................................................................................................................................................................................................. Finding and protecting user smartphones......................................................................................................................................................... Send BlackBerry Protect installation instructions to a user............................................................................................................................... Make a user's lost smartphone ring................................................................................................................................................................... Display a message on a user's lost smartphone................................................................................................................................................. 3 3 4 4 5 5 6 6 7 7 8 8 10 10 10 11 11 11 11 12 12 12 15 15 15 18 18 18 19 20 20 20 25 25 25 25

Lock a user's lost smartphone............................................................................................................................................................................ Back up a user's smartphone data..................................................................................................................................................................... Delete all data on a user's lost smartphone....................................................................................................................................................... View the status of a BlackBerry Protect command............................................................................................................................................ Troubleshooting................................................................................................................................................................................................. Managing administrators................................................................................................................................................................................... Adding an administrator..................................................................................................................................................................................... Change the primary administrator for the account........................................................................................................................................... View a list of administrators............................................................................................................................................................................... Update an administrator profile......................................................................................................................................................................... Change the password for your BlackBerry ID..................................................................................................................................................... Remove an administrator from the BlackBerry Management Center............................................................................................................... Permissions available by administrator type...................................................................................................................................................... Troubleshooting................................................................................................................................................................................................. Glossary.............................................................................................................................................................................................................. Provide feedback................................................................................................................................................................................................ Legal notice........................................................................................................................................................................................................

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Administration Guide

Overview

Overview

BlackBerry Management Center

The BlackBerry® Management Center is a service that allows organizations, such as small businesses, not-for-profit groups, governments, and families, to benefit from a BlackBerry solution without requiring a dedicated IT team to manage the system. Using the BlackBerry Management Center, you can invite up to 100 users to join your BlackBerry Management Center account. Users can join your BlackBerry Management Center account using corporate-owned BlackBerry smartphones that you have assigned to them, or they can join with smartphones that they personally own. The features that you can view and manage from the BlackBerry Management Center administration website vary between users. What you can see and do, depends on the administrator permissions set by the user when the user joined the BlackBerry Management Center account. Depending on the administrator permissions set by each user, you can add and remove email addresses on the user's smartphone, manage settings for email addresses, and administer BlackBerry® Protect to help protect smartphone data and help locate a smartphone if it is lost or stolen.

Managing email addresses on a user's smartphone

Users that you invite to join to your BlackBerry® Management Center account can set administrator permissions which specify whether you can view and manage email addresses on their BlackBerry smartphones. If a user has added multiple email addresses to the smartphone, the user specifies which email addresses you are able to manage. You cannot view email messages that are sent to a user's smartphone. If a user gives you permission to manage email addresses on the smartphone, you can add and remove email addresses, set up a BlackBerry email address, and modify the settings for email addresses that have been added to the smartphone. You can also help resolve problems that the user might experience by validating an email address, resetting the password for a BlackBerry email address, or sending service books to the smartphone. If a user gives you permission to manage email addresses on the smartphone, the user can continue to manage email addresses on the smartphone using the email setup application.

Protecting smartphone data and finding a user's smartphone

Users that you invite to join your BlackBerry® Management Center account can set administrator permissions which specify whether you can manage BlackBerry® Protect on their BlackBerry smartphones. If a user's smartphone is lost or stolen, you can use BlackBerry Protect to help protect the data on the smartphone by remotely locking the smartphone, backing up the smartphone data, and deleting all data from the smartphone. You can also help locate the smartphone by making the smartphone ring and by displaying a message on the Home screen of the smartphone. If a user gives you permission to manage BlackBerry Protect on the smartphone, the user can continue to use the BlackBerry Protect application on the smartphone and the BlackBerry Protect website.

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Administration Guide

Overview

Requirements

Item Browsers Description The BlackBerry® Management Center is compatible with the following browsers: · · · · · Messaging service plan BlackBerry® Device Software Windows® Internet Explorer® 7.0 and 8.0 Mozilla® Firefox® 3.5 and 3.6 Apple Safari 4.x Google ChromeTM4.x browser on the BlackBerry® PlayBookTM tablet

The BlackBerry Management Center requires subscribers to have a messaging service plan with Internet access. To use BlackBerry® Protect with theBlackBerry Management Center, BlackBerry Protect requires BlackBerry Device Software 4.6 or later.

Find more information

For additional information about the BlackBerry® Management Center and BlackBerry smartphones, visit www.blackberry.com.

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Administration Guide

Setting up and maintaining your BlackBerry Management Center account

Setting up and maintaining your BlackBerry Management Center account

Setting up an account

To set up a BlackBerry® Management Center account, an account owner enters information about the organization, sets security information, and assigns a primary administrator to the BlackBerry Management Center account. After the account owner submits this information, the account owner or the primary administrator logs in to the BlackBerry Management Center administration website using a valid BlackBerry® ID to activate the BlackBerry Management Center account. Note: In some instances, the account owner and the primary administrator might be the same person.

Creating an account

An account owner creates a BlackBerry® Management Center account from the BlackBerry Management Center webpage on www.blackberry.com. The account owner enters the following information about a BlackBerry Management Center account: · information about the organization including name, address, web address, size of the organization, and type of business · a security password; this password is required to make critical changes to the BlackBerry Management Center account · a primary administrator who can add additional administrators, change the security password and email address for the BlackBerry Management Center account, and delete the BlackBerry Management Center account · an existing email address; the BlackBerry Management Center sends email messages to this email address when critical changes are made to the BlackBerry Management Center account When the account information is submitted, the BlackBerry Management Center sends an account activation email to the email address associated with the BlackBerry Management Center account.

Activating an account and verifying the primary administrator profile

The BlackBerry® Management Center activates a BlackBerry Management Center account when the account owner or the primary administrator successfully logs in to the administration website for the first time using a valid BlackBerry® ID. To log in to the administration website for the first time, the account owner or the primary administrator must click the web address in the account activation email that was sent to the email address associated with the BlackBerry Management Center account. The first person that logs in to the BlackBerry Management Center administration website is assigned the primary administrator role for the BlackBerry Management Center account. The primary administrator can update information for the BlackBerry Management Center account including the email address and security password. The primary administrator can also add and delete users and administrators, manage email addresses and BlackBerry® Protect on BlackBerry smartphones, and delete the BlackBerry Management Center account.

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Administration Guide

Setting up and maintaining your BlackBerry Management Center account

When the primary administrator logs in to the BlackBerry Management Center administration website for the first time, the primary administrator is prompted to verify the information in the primary administrator profile. This information was entered when the primary administrator created the BlackBerry ID used to log in to the BlackBerry Management Center administrator website. If necessary, the primary administrator role can be assigned to another administrator, once additional administrators have been added to the BlackBerry Management Center account. Related information Change the primary administrator for the account, 7

Update the account profile

Note: Only the primary administrator can complete this task. If information about your organization changes, you can update the profile of your BlackBerry® Management Center account. For example, you can change your organization's name, address, web address, size, or type of business. 1. 2. 3. 4. At the top of the webpage, click Manage Account. In the Account Information section, click Edit Account Information. Change the account information. Click Submit.

Change the security password for the account

Note: Only the primary administrator can complete this task. It is recommended that you regularly change the security password to keep the BlackBerry® Management Center account secure. The security password must be between eight and 16 characters in length, and contain at least three of the following types of characters: numeric, uppercase, lowercase, and special characters. The security password is required to change critical information for the BlackBerry Management Center account, including the primary administrator and the email address for the account. 1. At the top of the webpage, click Manage Account. 2. In the Account Information section, click Change Security Password. 3. Perform one of the following actions: · Type the Current Security Password for the account. · Click Forgot security password?. The BlackBerry Management Center generates a new password and sends it to the email address associated with the BlackBerry Management Center account. You must type the new security password for the BlackBerry Management Center account to complete the change. 4. Type the new security password information. 5. Click Change Password.

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Setting up and maintaining your BlackBerry Management Center account

Change the primary administrator for the account

Note: Any administrator can change the primary administrator assigned to the BlackBerry® Management Center account. To complete the change, the administrator must have the security password for the account. When you change the primary administrator for the BlackBerry Management Center account, the BlackBerry Management Center sends an email containing information about the change to the out-going primary administrator, the new primary administrator, and the email address associated with the BlackBerry Management Center account. The primary administrator can update information for the BlackBerry Management Center account, including the email address and security password. The primary administrator can also add and delete administrators, and delete the BlackBerry Management Center account. 1. 2. 3. 4. At the top of the webpage, click Manage Account. In the Primary Administrator Information section, click Change Primary Administrator. Select the new primary administrator from the drop-down list. Perform one of the following actions: · Type the Security Password for the account. · Click Forgot security password?. The BlackBerry Management Center generates a new password and sends it to the email address associated with the BlackBerry Management Center account. You must type the new security password for the BlackBerry Management Center account to complete the change. 5. Click Submit.

If the BlackBerry Management Center generates a new security password to change the primary administrator, it is recommended that the new primary administrator immediately change the generated security password to a memorable and highly secure password. The BlackBerry Management Center requires the new primary administrator to change the security password the next time the primary administrator logs in to the administration website. Related information I do not know the security password for the BlackBerry Management Center account, 36

Change the email address associated with the account

Note: Only the primary administrator can complete this task. When critical changes are made to the BlackBerry® Management Center account, the BlackBerry Management Center sends an email message to the email address that is associated with the account. For example, the BlackBerry Management Center sends an email when a new primary administrator is assigned to the account or when the security password for the account is updated. The email address for the BlackBerry Management Center account should only be accessible by the individual who set up the BlackBerry Management Center account. In many instances, this individual is also the primary administrator for the account. 1. At the top of the webpage, click Manage Account.

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Setting up and maintaining your BlackBerry Management Center account

2. In the Account Information section, click Change Email Address. 3. Type the new email address information. 4. Perform one of the following actions: · Type the Security Password for the account. · Click Forgot security password?. The BlackBerry Management Center generates a new password and sends it to the email address associated with the BlackBerry Management Center account. You must type the new security password for the BlackBerry Management Center account to complete the change. 5. Click Submit.

Delete the account

Note: Only the primary administrator can complete this task. When you delete your BlackBerry® Management Center account, all of the users and administrators are removed from the BlackBerry Management Center. You cannot recover your BlackBerry Management Center account once it is deleted. When you delete your BlackBerry Management Center account, the BlackBerry Management Center logs you out of the administration website. 1. At the top of the webpage, click Manage Account. 2. Click Delete BlackBerry Management Center Account. 3. Perform one of the following actions: · Type the Security Password for the account. · Click Forgot security password?. The BlackBerry Management Center generates a new password and sends it to the email address associated with the BlackBerry Management Center account. You must type the new security password for the BlackBerry Management Center account to complete the change. 4. Select the checkboxes indicating that you have read and understand the effects of deleting your account. 5. Click Delete Account. Click OK.

Troubleshooting

The administration website is not responding

Possible cause Your browser caches some of the files that the BlackBerry® Management Center administration website uses. If the cached files are out of date, the website might stop responding. Possible solution 1. Delete all offline content that the browser has cached. Depending on your browser, you might need to delete temporary Internet files or clear the cache from your recent history. 2. Press CTRL+F5.

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Setting up and maintaining your BlackBerry Management Center account

I can't change the primary administrator

Possible cause I do not know the security password for the BlackBerry® Management Center account. Possible solution To change the primary administrator for the BlackBerry Management Center account, you must enter the security password for the BlackBerry Management Center account. If you do not know the security password, you can reset it. The BlackBerry Management Center generates a new security password and sends an email containing the new security password to the email address associated with the BlackBerry Management Center account. Note: If you do not have access to the email address for the BlackBerry Management Center account, contact the BlackBerry Management Center account owner. There are no other administrators eligible for the primary administrator role. To be eligible for the primary administrator role, an administrator must accept the invitation to join the BlackBerry Management Center as an administrator and have full access to the administration website. If you have added administrators to the BlackBerry Management Center account, view the status of the administrator's account to determine whether the administrator has accepted the invitation and been given access to the administration website. 1. At the top of the webpage, click Manage Account. 2. In the Administrator Information section, search for the administrator's account. 3. View the status information. 4. Perform one of the following actions: · If the new administrator has not accepted the invitation, contact the new administrator and ask them to accept the invitation. · If the invitation for the new administrator has expired, click Resend an email with login information. · If the new administrator is waiting for full access to the administration website, click Allow Access. After you confirm that there is another administrator eligible for the primary administrator role, try changing the primary administrator again.

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Administration Guide

Managing users

Managing users

Invite a user to join the BlackBerry Management Center

To invite a user to join your BlackBerry® Management Center account, you must create a profile for the user and send an invitation email to the user. You cannot manage email addresses or BlackBerry® Protect on the user's BlackBerry smartphone until the user accepts the invitation and sets administrative permissions to specify what features you can manage. You can invite users that you have assigned a corporate-owned smartphone to, or that choose to join the BlackBerry Management Center with a personally-owned smartphone. 1. 2. 3. 4. 5. At the top of the webpage, click Click Users & Devices. Click Add a User. Complete the user information. Click Submit. Click Close.

The BlackBerry Management Center sends an invitation email to the user.

Send a message to a user or a group of users

You can send a PIN message or an email to an individual user or to a group of users. 1. At the top of the webpage, click Users & Devices. 2. Perform one of the following actions: · To send a message to all users, at the top right of the webpage, click · To send a message to a user, beside the user's name, click . .

3. Perform one of the following actions: · To send a PIN message to a user's BlackBerry® smartphone, select PIN Message. · To send an email to a user's email address, select Email. 4. To change the recipient list, click Add / Remove. Select the users you want to send the message to. 5. Type the message. Click Send. 6. Click OK. If you try to send a PIN message to a user who has not accepted the invitation to join your BlackBerry® Management Center account, the BlackBerry Management Center sends an email to the user instead. This occurs because the BlackBerry Management Center does not have a PIN number associated with the user's profile. Related information I can't send a PIN message to a user, 13

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Managing users

Search for a user

1. At the top of the webpage, click Users & Devices. 2. In the search area at the left of the webpage, type the user's name.

Sort users

1. At the top of the webpage, click Users & Devices. 2. In the sort area at the right of the webpage, click the arrow. Select an option from the drop-down list.

Update a user's profile

You can update basic account information for a user including name, job title, and email address. 1. At the top of the webpage, click Users & Devices. 2. Search for the user. Click the user's name. 3. Click Edit User. 4. Change the information. 5. Click Save. Related information Managing email addresses on user smartphones, 15 Finding and protecting user smartphones, 25

View a user's smartphone information

You can view information about a user's BlackBerry® smartphone, including the smartphone model, wireless service provider, PIN number, BlackBerry® Device Software version, and whether the smartphone is owned by the user or by the organization. 1. At the top of the webpage, click Users & Devices. 2. Search for the user. Click the user's name. Smartphone information displays on the left side of the webpage.

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Managing users

Change the smartphone associated with a user

If a user switches BlackBerry® smartphones but does not update the smartphone information in the BlackBerry® Management Center website, you cannot manage the new smartphone using the administration website. Send the user an email asking the user to log in to the BlackBerry Management Center website to update the smartphone information. 1. From the top of the webpage, click Users & Devices. 2. Search for the user. Click the user's name. 3. Click Request user to update their BlackBerry device information. 4. Confirm the user's email address. Click Send. 5. Click OK.

Remove a user from the BlackBerry Management Center

If you no longer need to manage a user's BlackBerry® smartphone or if a user chooses not to accept the invitation to join your BlackBerry Management Center account, you can remove the user's profile from your BlackBerry® Management Center account. 1. From the top of the webpage, click Users & Devices. 2. Search for the user. Click the user's name. 3. Click Delete User. 4. Click Delete. 5. Click OK.

Troubleshooting

A user can't join the BlackBerry Management Center because the invitation has expired

Possible cause Invitations to join a BlackBerry® Management Center account automatically expire after seven days. Possible solution Resend the invitation to the user. 1. 2. 3. 4. At the top of the webpage, click Users & Devices. Search for the user. Click Resend invite. Confirm the user's email address. Click Submit. Click OK.

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Managing users

I can't view information for a user that I added to the BlackBerry Management Center account

Possible cause If you are not able to view information for a user that you added to your BlackBerry® Management Center account and, on the Users & Devices webpage, a "user denied service" message displays beside the user's name, the user has chosen to remove their BlackBerry® smartphone from the BlackBerry Management Center. You are no longer able to manage the user's smartphone. Possible solution If the user accidentally removed their smartphone, resend an invitation to join your BlackBerry Management Center account. If the user intentionally removed their smartphone, delete the user from the Users & Devices webpage.

I can't send a PIN message to a user

Possible cause The user profile does not have a PIN number for a BlackBerry® smartphone associated with it. When the user profile does not have a PIN number associated with it, the BlackBerry® Management Center sends an email to the user instead. This problem might occur if the user has not accepted the invitation to join the BlackBerry Management Center or the user has not finished joining the BlackBerry Management Center. Possible solution The user must click the web address in the invitation email, log in to the BlackBerry Management Center, and complete the setup process. Related information Send a message to a user or a group of users, 10

A user or administrator can't log in to the BlackBerry Management Center website

Possible cause The user or administrator tried to log in to the BlackBerry® Management Center website for the first time from www.blackberry.com. Possible solution The first time that a user logs in to the BlackBerry Management Center website or a new administrator logs in to the administration website, the user must access the website using the web address in the invitation email. Note: The user can log in to the website from www.blackberry.com after the initial login. Resend the invitation email to the user.

The invitation email that the user received is expired.

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Managing users

Possible cause The user does not have a BlackBerry® ID. The user cannot remember the password for their BlackBerry ID.

Possible solution A user must have a valid BlackBerry IDto log in to the BlackBerry Management Center website. Ask the user to click Create a BlackBerry ID on the Login webpage. Ask the user to click Forgot your password? on the Login webpage. After the user or administrator resets the password for the BlackBerry ID, ask the user to log in to the BlackBerry Management Center website using the new password. Note: If the user resets the password for their BlackBerry ID, the next time the user logs in to another BlackBerry product that uses the BlackBerry ID, for example, BlackBerry® Protect or BlackBerry App WorldTM, the user must log in with the new password.

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Administration Guide

Managing email addresses on user smartphones

Managing email addresses on user smartphones

Synchronizing organizer data

When you add certain types of email addresses to a user's BlackBerry® smartphone, you can synchronize the organizer data between the email account and the user's smartphone. The BlackBerry® Management Center supports the synchronization of the following types of organizer data: · Contacts: Contacts for certain email accounts, including Google MailTM accounts, Windows LiveTM Hotmail®, and Yahoo!® Mail accounts can be synchronized between the email account and the Contacts application on the user's smartphone. Users can add, change, and delete contacts from their smartphone or from their email account and the BlackBerry® Internet Service synchronizes the changes. Calendar: Calendar entries for certain types of email accounts, including Google Mail accounts can be synchronized between the email account and the Calendar application on the user's smartphone. Users can add, change, and delete calendar events from their smartphone or from their email account and the BlackBerry Internet Service synchronizes the changes.

·

Related information Add an existing email address, 15 Change the data synchronization options for a user's email address, 20

Adding an email address to a user's smartphone

To add an email address to a user's BlackBerry® smartphone, the user must turn on the email management permissions for their BlackBerry® Management Center administrator. The user can also use the email setup application on the smartphone to add an email address. The BlackBerry Management Center supports the following types of email accounts: · · · Microsoft® Outlook® Web Access email addresses: Email accounts that use a Microsoft® Exchange Server that the user accesses using Microsoft Outlook Web Access IMAP and POP email addresses: Existing, supported email accounts that use IMAP4 and POP3 protocols, for example, Google MailTM, Yahoo!® Mail, and Windows LiveTM Hotmail® BlackBerry email address: an email address that you set up for the user to send and receive email messages on the smartphone

Add an existing email address

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. 1. At the top of the webpage, click Users & Devices.

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Managing email addresses on user smartphones

2. 3. 4. 5.

Search for the user. Click the user's name. Click Add Email Account. Type the email address information and click Submit. If the email address is added successfully, click OK. If the BlackBerry® Management Center cannot add the email address, click Provide Additional Settings. Perform one of the following actions: · To add a POP or IMAP email address, select the POP/IMAP (Most common) option. · To add a Microsoft Outlook Web Access email address, select the Outlook Web Access (Exchange) option. 6. Specify the settings for the email address. Click Submit. 7. If prompted, to synchronize deleted items, contacts, or calendar entries between the email account and the user's smartphone, select any of the checkboxes. Click Synchronize. If you synchronize contacts or calendar entries for the email address, tell the user to open the email setup application on the smartphone to complete the security activation process. Organizer data synchronizes to the smartphone when the security activation is complete.

Related information Synchronizing organizer data, 15

Setup fields for POP or IMAP email addresses

Email address Type the complete email address of the email account that you want to add (for example, [email protected]). Email password Type the password for the user's email account or the password that the user used to set up the email application on the computer. Passwords are usually case sensitive. Email server Type the address of the user's messaging server. The address of the messaging server can usually be derived from the user's email address. For example, if the email address is [email protected], the address of the messaging server might be mail.example.com, imap.example.com, or pop.example.com. If you do not know the address of the user's messaging server, contact the user's Internet service provider. User name Type the user name that the user logs in to the email account with. The user name is often the part of the email address before the at sign (@), for example, justinjones in [email protected] However, it could be the complete email address.

Setup fields for Microsoft Outlook Web Access email addresses

Email address Type the complete email address of the email account that you want to add. Email password

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Managing email addresses on user smartphones

Type the password that the user uses to log in to the email account on the organization's network. Passwords are usually case sensitive. Web access URL Type the web address that the user uses to access the email account using Microsoft® Outlook® Web Access. User name Type the user name for the email account. The user name is often the part of the email address before the at sign (@), for example, justinjones is the user name in [email protected] In some cases, this might be the login name that the user uses to log in to the organization's network. If the organization uses multiple network domains, the user name might follow the format domain name\user name. For example, if the email address is [email protected] and the domain is domain 1, then the network domain name and user name are domain1\justinjones. Mailbox name Type the mailbox name for the Microsoft Outlook account. The mailbox name is usually case sensitive.

Set up a BlackBerry email address

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. When you set up a BlackBerry email address for a user's smartphone, the BlackBerry® Management Center generates a password for the email address. The BlackBerry Management Center sends a PIN message to the user's smartphone containing the BlackBerry email address and password. The next time that the user opens the email setup application on the smartphone, the user receives a prompt to create a security question for the BlackBerry email address. 1. 2. 3. 4. 5. 6. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. Click Add Email Account. Click Create a New Email Address. Specify a user name for the BlackBerry email address. Click Submit.

Related information Setup field for a BlackBerry email address, 17

Setup field for a BlackBerry email address

User name Type a user name for the BlackBerry® email address. The user name appears before the at (@) sign in the BlackBerry email address. The user name must begin with a letter or number, be 4 to 32 characters long, and can contain uppercase and lowercase letters (a to z, A to Z), numbers (0 to 9), underscores (_), dashes (-), and periods (.). Related information Set up a BlackBerry email address, 17

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Managing email addresses on user smartphones

View a list of the email addresses on a user's smartphone

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. If the user has multiple email addresses added to the smartphone, the user specifies which email addresses you can view. 1. At the top of the webpage, click Users & Devices. 2. Search for the user. Click the user's name. Email addresses appear on the Email Accounts tab.

View the settings for a user's email address

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. 1. At the top of the webpage, click Users & Devices. 2. Search for the user. Click the user's name. 3. On the Email Accounts tab, below the email address, click Email Settings.

Changing messaging server options for a user's email address

Change the messaging server options for an email address

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. You can change the messaging server options for Microsoft® Outlook® Web Access email addresses, and POP and IMAP email addresses provided by wireless service providers. You cannot change the messaging server settings for common Internet email addresses, such as Google MailTM, Windows LiveTM Hotmail®, and Yahoo!® Mail. 1. 2. 3. 4. 5. 6. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. On the Email Accounts tab, below the email address, click Email Settings. In the messaging server settings section, click Edit. Change the options for the email address. Click Save.

Messaging server options for a POP or IMAP email address

Email Server

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Managing email addresses on user smartphones

Type the name of the POP or IMAP messaging server for the email address. The address of the messaging server can usually be derived from the email address. For example, if the email address is [email protected], the address of the messaging server might be mail.example.com, imap.example.com, or pop.example.com. If you do not know the address of the messaging server, contact the Internet service provider. Email Server Type Type the type of email server, for example, POP or IMAP. Port Type the port number that the messaging server uses. Use SSL Select this checkbox if the wireless service provider supports SSL encryption and you want to turn on SSL encryption for email sent from the email address.

Messaging server options for a Microsoft Outlook Web Access email address

Microsoft Outlook Web Access URL Type the web address to access the email account using Microsoft® Outlook® Web Access. Mailbox Name Type the mailbox name for the Microsoft Outlook account. The mailbox name is usually case sensitive. Port Type the port number that the messaging server uses. Use SSL Select this checkbox if the wireless service provider supports SSL encryption and you want to turn on SSL encryption for email sent from the email address.

Change the display name for a user's email address

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. You can change the name that appears in the From field when the user sends an email from the smartphone. 1. 2. 3. 4. 5. 6. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. On the Email Accounts tab, below the email address, click Email Settings. Beside Your Name, click Edit. In the Your Name field, type a display name. Click Save.

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Change the data synchronization options for a user's email address

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. 1. 2. 3. 4. 5. 6. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. On the Email Accounts tab, below the email address, click Email Settings. In the Enabled Synchronization Options section, click Edit. Select or clear the checkboxes for each data synchronization option. Click Save.

If you synchronize contacts or calendar entries for the email address, tell the user to open the email setup application on the smartphone to complete the security activation process. Organizer data synchronizes to the smartphone when the security activation is complete. Related information Synchronizing organizer data, 15

Remove an email address from a user's smartphone

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. 1. 2. 3. 4. 5. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. On the Email Accounts tab, below the email address, click Remove. Click Remove. Click OK.

Troubleshooting

A user is not receiving email messages on the smartphone

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. Possible cause The user's email address is not valid. Possible solution Try one of the following:

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Administration Guide

Managing email addresses on user smartphones

Possible cause If the password for an email address that a user has added to the smartphone changes, the BlackBerry® Internet Service cannot access email messages for that email address. An email filter is preventing email messages from being sent to the smartphone (Do not forward messages to device).

Possible solution · · Ask the user to open the email setup application to update the password for the email address. You can update the password for the email address.

Note: Users do not receive email messages from this email address until the BlackBerry Internet Service validates the information. If the user has a filter that is preventing email messages from being sent to the smartphone, ask the user to open the email setup application and delete the filter. To view the email filters for an email address: 1. From the user's account, on the Email Accounts tab, click Email Settings. 2. In the Email Filters section, view the email filters for the email address. To reactivate the BlackBerry Internet Service account, send service books to the user's smartphone. Try one of the following: · Ask the user to open the email setup application and send service books to the smartphone. · Click the user's name and on the Email Accounts tab, click Not receiving email?. Click Send Service Books.

The user's BlackBerry Internet Service account is inactive.

The user is not in a wireless coverage area or is not connected to the wireless network. When the BlackBerry Internet Service cannot send an email message because the user is not in a wireless coverage area, the BlackBerry Internet Service stops attempting to send email messages until the smartphone returns to a wireless coverage area.

Confirm that the user is in a wireless coverage area and that the smartphone is connected to the wireless network.

A user's email address is not valid

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. Possible cause The password for the user's email address has changed.

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Administration Guide

Managing email addresses on user smartphones

If a user changes the password for an email address that has been added to the BlackBerry® smartphone, but does not update the password for the email address using the email setup application on the smartphone, the BlackBerry® Internet Service cannot access email messages for that email address. Possible solution Ask the user to update the password for the email address in the email setup application on the smartphone or you can update the password for the user. 1. At the top of the webpage, click Users & Devices. 2. Search for the user's account. Click the user's name. 3. In the Email Accounts tab, below the email address, click Validate. 4. Type the password for the email address. 5. Click Submit. Note: Users do not receive email messages from this email address until the BlackBerry Internet Service validates the information.

Organizer data is not synchronizing with a user's smartphone

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. Possible cause The user has not completed the security activation on the BlackBerry® smartphone. Possible solution Organizer data will not synchronize with the user's smartphone until the user completes the security activation on the smartphone. To complete the security activation, the user must open the email setup application on their smartphone. The security activation starts automatically. Organizer data begins synchronizing with the smartphone when the security activation is complete. To open the email setup application, from the Home screen or in the Setup folder on the smartphone, ask the user to click Email Settings or Email Setup. The wireless synchronization option is turned off for the organizer data application on the smartphone. Wireless synchronization must be turned on for the organization data application on the smartphone. Ask the user to: 1. Open the organization data application on smartphone, for example the Calendar application or Contacts application. 2. Press the Menu key. Click Options. 3. Click the email address. 4. Select the Wireless Synchronization checkbox. Note: Steps might vary by smartphone and BlackBerry® Device Software version. Ask the user to view the online help on the smartphone for additional information.

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Administration Guide

Managing email addresses on user smartphones

Possible cause Synchronization of organizer data is not set up for the email address.

Possible solution Try one of the following: · Ask the user to open the email setup application and set up calendar or contact synchronization for the email address. · You can set up calendar or contact synchronization for the email address.

Related information Synchronizing organizer data, 15 Change the data synchronization options for a user's email address, 20

A user does not remember the password for the BlackBerry email address

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. If a user cannot remember the password for the BlackBerry email address, you can reset the password. The BlackBerry® Management Center sends a PIN message containing the new password to the user's BlackBerry smartphone. 1. 2. 3. 4. 5. 6. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. On the Email Accounts tab, below the BlackBerry email address, click Edit Settings. Click Change Password. Click Change Password again. Click OK.

I can't set up multiple BlackBerry email addresses for a user

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. You can only set up one BlackBerry® email address for each user.

A user can't log in to their BlackBerry Internet Service account using a browser on a computer

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. Possible cause The user has forgotten the password for their BlackBerry® Internet Service account. If a user has a user name and password for their BlackBerry Internet Service account, the user can modify email settings for email addresses on the BlackBerry® smartphone by logging in to the BlackBerry Internet Service account using a browser on a computer.

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Administration Guide

Managing email addresses on user smartphones

Note: Users can modify email settings for email addresses on the smartphone using the email setup application. Users are automatically logged in to the email setup application on the smartphone. Possible solution You can reset the password for the user's BlackBerry Internet Service account. The BlackBerry® Management Center generates a new password and sends a PIN message containing the new password to the user's smartphone. 1. 2. 3. 4. 5. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. On the Email Accounts tab, click Change password for email management account. Click Change Password. Click OK.

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Administration Guide

Finding and protecting user smartphones

Finding and protecting user smartphones

BlackBerry® Protect allows you to help find a user's BlackBerry smartphone and protect smartphone data if the smartphone is lost or stolen. To use BlackBerry Protect to help find and protect a user's smartphone, the user must turn on the administrator permissions to allow you to manage the BlackBerry Protect features on the smartphone. The user must also have the BlackBerry Protect application installed on the smartphone.

Send BlackBerry Protect installation instructions to a user

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. If a user does not have the BlackBerry® Protect application installed on the BlackBerry smartphone, you can send a PIN message to the user containing instructions about where to download the application from and how to install it on the smartphone. 1. At the top of the webpage, click Users & Devices. 2. Search for the user. Click the user's name. 3. In the BlackBerry Protect Options section, click Send BlackBerry Protect installation instructions to the user's BlackBerry device. 4. Click OK.

Make a user's lost smartphone ring

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. Using BlackBerry® Protect to make a user's BlackBerry smartphone ring also activates the Loud profile so that the smartphone rings when it receives incoming calls. 1. 2. 3. 4. At the top of the webpage, click Users & Devices. Search for the user. Click the user' s name. Click the Loud Ring icon. Click Activate Loud Ring.

If the smartphone is turned off or not connected to the wireless network, BlackBerry Protect makes the smartphone ring the next time it is accessible.

Display a message on a user's lost smartphone

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone.

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Administration Guide

Finding and protecting user smartphones

You can display a custom message on a user's lost BlackBerry® smartphone that anyone who finds the smartphone can see, even if the smartphone is locked. The message replaces the wallpaper and any existing owner information that appears on the smartphone screen. 1. 2. 3. 4. 5. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. Click the Display Message icon. Type a message. Click Display Message.

If the smartphone is turned off or not connected to the wireless network, BlackBerry® Protect displays the message the next time the smartphone is accessible.

Lock a user's lost smartphone

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. If a BlackBerry® smartphone does not have a password set , you can generate a password for the smartphone and lock it to protect the data on the smartphone. The system sends the password to the email address associated with the user's BlackBerry® ID. 1. 2. 3. 4. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. Click the Lock Device icon. Perform one of the following actions: · If the smartphone does not have a password, click Generate Password & Lock BlackBerry Device. · If the smartphone has a password, click Lock BlackBerry Device.

If the smartphone is turned off or not connected to the wireless network, BlackBerry Protect locks the smartphone the next time it is accessible.

Back up a user's smartphone data

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. You can use BlackBerry® Protect to back up contacts, calendars, memos, tasks, text messages, and other data on a user's BlackBerry smartphone. The user can restore this data to any smartphone using the BlackBerry Protect application. Some types of data, including pictures, email messages, third-party applications, and media files, cannot be backed up using BlackBerry Protect.

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Administration Guide

Finding and protecting user smartphones

Depending on the user's BlackBerry Protect settings, you might not be able to back up the subscriber's data if the smartphone is roaming or if the smartphone is not connected to a Wi-Fi® network. Additional data charges might apply if data is backed up while the smartphone is roaming. 1. 2. 3. 4. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. Click the Back Up Device icon. Click Back Up.

If the smartphone is turned off or not connected to the wireless network, BlackBerry Protect backs up the user's data the next time the smartphone is accessible.

Delete all data on a user's lost smartphone

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. You can use BlackBerry® Protect to delete all of the data on a user's BlackBerry smartphone, including third-party applications and media files. Before BlackBerry Protect deletes the smartphone data, it automatically backs up some smartphone data. Other smartphone data, including pictures, email messages, third-party applications and media files, cannot be backed up and are permanently deleted from the user's smartphone and media card. 1. 2. 3. 4. 5. At the top of the webpage, click Users & Devices. Search for the user. Click the user's name. Click the Wipe Device icon. Click Back Up and Wipe Device. Click Yes.

If the smartphone is turned off or not connected to the wireless network, BlackBerry Protect deletes the smartphone data the next time the smartphone is accessible.

View the status of a BlackBerry Protect command

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. 1. At the top of the webpage, click Users & Devices. 2. Search for the user. Click the user's name. 3. Perform one of the following actions: · Hover over the check box on a BlackBerry® Protect icon to view when the command was last successfully sent to the user's smartphone. · Hover over the pending message under a BlackBerry Protect icon to view when the command was sent to the user's smartphone.

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Administration Guide

Finding and protecting user smartphones

Troubleshooting

A user does not have the BlackBerry Protect application installed on the smartphone

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. Send the user instructions on how to download the BlackBerry® Protect application on to their BlackBerry smartphone from the BlackBerry App WorldTM storefront. Related information Send BlackBerry Protect installation instructions to a user, 25

I can't access BlackBerry Protect on a user's smartphone

Note: The user must have set permissions to allow you to manage this feature on the user's BlackBerry® smartphone. Possible cause The user has not have given you permission to manage BlackBerry® Protect on the BlackBerry® smartphone. The BlackBerry® ID that the user logs in to the BlackBerry Management Center website with is different than the BlackBerry ID the user logs in to BlackBerry Protect with. Possible solution Ask the user to log in the BlackBerry® Management Center website and update the administrator permissions to allow you to manage BlackBerry Protect on the smartphone. The user must use the same BlackBerry ID to log in to the BlackBerry Management Center website and BlackBerry Protect. Try one of the following: · Ask the user to log in to the BlackBerry Protect application on the smartphone and change the BlackBerry ID to the BlackBerry ID the user logs in to the BlackBerry Management Center website with. · You can delete the user from the BlackBerry Management Center. Create a new profile for the user and invite the user to join the BlackBerry Management Center using the same BlackBerry ID that the user logs in to BlackBerry Protect with.

The smartphone might be outside of a wireless coverage area or the smartphone might be turned off.

You can send the BlackBerry Protect command to the user's smartphone, but the command is not received until the smartphone is back in a wireless coverage area or turned on.

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Administration Guide

Managing administrators

Managing administrators

Adding an administrator

You can invite an existing BlackBerry® Management Center user to join your BlackBerry Management Center account as an administrator. To add a new administrator, create an administrator profile and send an invitation email to the user. After the user logs in to the administration website and confirms the information in the administrator profile, you are prompted to give the new administrator full access to the administration website. All administrators that you add to your BlackBerry Management Center account have the same permission level.

Invite a user to join the BlackBerry Management Center as an administrator

Note: Only the primary administrator can complete this task. 1. At the top of the webpage, click Manage Account. 2. In the Administrator Information section, click Add Administrator. 3. Perform one of the following actions: · Select an existing user from the drop-down list. · Complete the information fields. 4. Click Submit. 5. Click OK. The BlackBerry® Management Center sends an invitation email to the user.

Give a new administrator access to the administration website

Note: Only the primary administrator can complete this task. A user who accepts an invitation to join the BlackBerry® Management Center as an administrator initially has limited access to the administration website. You must give the new administrator full access to the administration website. 1. Perform one of the following actions: · From the pop-up dialog box, click Go. · At the top of the webpage, click Manage Account. 2. In the Administrator Information section, search for the new administrator. 3. Review the administrator's information. Click Allow Access. 4. Click OK.

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Administration Guide

Managing administrators

Change the primary administrator for the account

Note: Any administrator can change the primary administrator assigned to the BlackBerry® Management Center account. To complete the change, the administrator must have the security password for the account. When you change the primary administrator for the BlackBerry Management Center account, the BlackBerry Management Center sends an email containing information about the change to the out-going primary administrator, the new primary administrator, and the email address associated with the BlackBerry Management Center account. The primary administrator can update information for the BlackBerry Management Center account, including the email address and security password. The primary administrator can also add and delete administrators, and delete the BlackBerry Management Center account. 1. 2. 3. 4. At the top of the webpage, click Manage Account. In the Primary Administrator Information section, click Change Primary Administrator. Select the new primary administrator from the drop-down list. Perform one of the following actions: · Type the Security Password for the account. · Click Forgot security password?. The BlackBerry Management Center generates a new password and sends it to the email address associated with the BlackBerry Management Center account. You must type the new security password for the BlackBerry Management Center account to complete the change. 5. Click Submit.

If the BlackBerry Management Center generates a new security password to change the primary administrator, it is recommended that the new primary administrator immediately change the generated security password to a memorable and highly secure password. The BlackBerry Management Center requires the new primary administrator to change the security password the next time the primary administrator logs in to the administration website. Related information I do not know the security password for the BlackBerry Management Center account, 36

View a list of administrators

At the top of the webpage, click Manage Account. All administrators are displayed in the Administrator Information section.

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Administration Guide

Managing administrators

Update an administrator profile

Note: The primary administrator can update information for all administrators that have joined the BlackBerry® Management Center account. Other administrators can only update the information for their own administrator profile. 1. 2. 3. 4. 5. At the top of the webpage, click Manage Account. In the Administrator Information section, search for the administrator's profile. Beside the administrator's name, click Edit. Change the information. Click Submit.

Change the password for your BlackBerry ID

You log in to the BlackBerry® Management Center administration website using your BlackBerry® ID. If you change the password for your BlackBerry ID, the next time that you log in to a BlackBerry product that uses your BlackBerry ID, for example, BlackBerry® Protect or the BlackBerry App WorldTM storefront, you must log in with your new password. The BlackBerry Management Center opens the BlackBerry ID website when you change the password for your BlackBerry ID. 1. 2. 3. 4. 5. At the top of the webpage, click Manage Account. In the Administrator Information section, search for your administrator profile. Click Change BlackBerry ID Password. Type the information required to change the password for your BlackBerry ID. Click Save.

Remove an administrator from the BlackBerry Management Center

Note: Only the primary administrator can complete this task. 1. 2. 3. 4. 5. At the top of the webpage, click Manage Account. In the Administrator Information section, search for the administrator. Beside the administrator's name, click Remove Click Remove Click OK.

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Administration Guide

Managing administrators

Permissions available by administrator type

The following table lists the tasks that each administrator type has permission to complete in the BlackBerry® Management Center. Users set permissions to control whether administrators can manage email addresses and BlackBerry® Protect on the BlackBerry smartphone. Task Activate the account Delete the account Change the account profile Change the security password Reset the security password Change the email address associated with the account Managing administrators Add an administrator Remove an administrator Change the primary administrator Edit all administrator accounts Edit own administrator account Managing users Invite a user Remove a user Edit a user account X X X X X X X X X X X X X Primary Administrator X X X X X X X Administrator

Setting up and maintaining the BlackBerry Management Center account

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Administration Guide

Managing administrators

Task Add an email address Set up a BlackBerry email address Remove an email address Validate an email address Send service books to the smartphone Reset the password for a BlackBerry email address Reset the password for an BlackBerry Internet Service account

Primary Administrator X X X X X X

Administrator X X X X X X

Managing email addresses

X

X

Managing BlackBerry Protect Make the smartphone ring Display a message on the smartphone Lock the smartphone Back up the smartphone data Delete all data on the smartphone X X X X X X X X X X

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Administration Guide

Managing administrators

Troubleshooting

An administrator can't join the BlackBerry Management Center because the invitation email has expired

Possible cause Invitations to join a BlackBerry® Management Center account automatically expire after seven days. Possible solution Resend the invitation to the administrator. 1. 2. 3. 4. 5. At the top of the webpage, click Manage Account. In the Administrator Information section, search for the new administrator. Click Resend an email with login information. Confirm the new administrator's email address. Click Send. Click OK.

A user or administrator can't log in to the BlackBerry Management Center website

Possible cause The user or administrator tried to log in to the BlackBerry® Management Center website for the first time from www.blackberry.com. Possible solution The first time that a user logs in to the BlackBerry Management Center website or a new administrator logs in to the administration website, the user must access the website using the web address in the invitation email. Note: The user can log in to the website from www.blackberry.com after the initial login. Resend the invitation email to the user. A user must have a valid BlackBerry ID to log in to the BlackBerry Management Center website. Ask the user to click Create a BlackBerry ID on the Login webpage. Ask the user to click Forgot your password? on the Login webpage. After the user or administrator resets the password for the BlackBerry ID, ask the user to log in to the BlackBerry Management Center website using the new password.

The invitation email that the user received is expired. The user does not have a BlackBerry® ID. The user cannot remember the password for their BlackBerry ID.

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Managing administrators

Possible cause

Possible solution Note: If the user resets the password for their BlackBerry ID, the next time the user logs in to another BlackBerry product that uses the BlackBerry ID, for example, BlackBerry® Protect or BlackBerry App WorldTM, the user must log in with the new password.

I can't change the primary administrator

Possible cause I do not know the security password for the BlackBerry® Management Center account. Possible solution To change the primary administrator for the BlackBerry Management Center account, you must enter the security password for the BlackBerry Management Center account. If you do not know the security password, you can reset it. The BlackBerry Management Center generates a new security password and sends an email containing the new security password to the email address associated with the BlackBerry Management Center account. Note: If you do not have access to the email address for the BlackBerry Management Center account, contact the BlackBerry Management Center account owner. There are no other administrators eligible for the primary administrator role. To be eligible for the primary administrator role, an administrator must accept the invitation to join the BlackBerry Management Center as an administrator and have full access to the administration website. If you have added administrators to the BlackBerry Management Center account, view the status of the administrator's account to determine whether the administrator has accepted the invitation and been given access to the administration website. 1. At the top of the webpage, click Manage Account. 2. In the Administrator Information section, search for the administrator's account. 3. View the status information. 4. Perform one of the following actions: · If the new administrator has not accepted the invitation, contact the new administrator and ask them to accept the invitation. · If the invitation for the new administrator has expired, click Resend an email with login information.

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Administration Guide

Managing administrators

Possible cause

Possible solution · If the new administrator is waiting for full access to the administration website, click Allow Access.

After you confirm that there is another administrator eligible for the primary administrator role, try changing the primary administrator again.

I do not know the security password for the BlackBerry Management Center account

Possible cause You might not know the security password for the BlackBerry® Management Center account in the following situations: · You are the primary administrator for the BlackBerry Management Center account and you have forgotten the security password. · You are a regular administrator and need to change the primary administrator for the BlackBerry Management Center account. Possible solution Reset and generate a new security password for the BlackBerry Management Center account: 1. 2. 3. 4. From a dialog box that asks for the security password, click Forgot Security Password? Click Reset Password. Click OK. Open the email message sent to the email address associated with the BlackBerry Management Center account to retrieve the new security password. The BlackBerry Management Center generates a new security password and sends an email containing the new security password to the email address associated with the BlackBerry Management Center account. The BlackBerry Management Center also sends an email to the primary administrator stating that you reset the security password for the BlackBerry Management Center account. It is recommended that you or the primary administrator immediately change the generated security password to a memorable and highly secure password. After the security password is reset, the BlackBerry Management Center requires the primary administrator to change the security password the next time the primary administrator logs in to the administration website. Note: If you do not have access to the email address for the BlackBerry Management Center account, contact the BlackBerry Management Center account owner. Related information Change the security password for the account, 6

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Administration Guide

Glossary

Glossary

BlackBerry email address A BlackBerry email address is an email address that you can create to send and receive messages on your BlackBerry device. BlackBerry ID Subscribers can create a BlackBerry ID to log in to, or automatically access, any BlackBerry product that supports BlackBerry ID. A BlackBerry ID consists of a single email address and a password. Subscribers can use any email address for their BlackBerry ID; subscribers do not have to use an email address that they have added to their BlackBerry devices. A BlackBerry ID is designed to provide subscribers convenient access to multiple BlackBerry products including the BlackBerry Internet Service, BlackBerry Protect, and the BlackBerry App World storefront. BlackBerry Internet Service The BlackBerry Internet Service is designed to provide subscribers with automatic delivery of email messages, mobile access to email message attachments and pictures, and access to Internet content. Subscribers can add email addresses for existing supported email accounts to the BlackBerry Internet Service. The BlackBerry Internet Service is designed to retrieve email messages from these email accounts and deliver them to subscribers' BlackBerry devices. The BlackBerry Internet Service is also designed to reconcile email messages between the subscribers' BlackBerry devices and their email accounts over the wireless network, so they do not need to manage their email messages twice. Subscribers can also set up a BlackBerry email address that they can use to send and receive email messages on their BlackBerry device. Subscribers can log in to the BlackBerry Internet Service using a browser on a computer, a browser on their BlackBerry device, or the email setup application on their BlackBerry device. Depending on the subscribers' wireless service provider and their email account type, wireless email reconciliation might not be available for their BlackBerry devices. IMAP Internet Message Access Protocol PIN personal identification number POP Post Office Protocol SSL Secure Sockets Layer

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Administration Guide

Provide feedback

Provide feedback

To provide feedback, visit www.blackberry.com/docsfeedback.

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Administration Guide

Legal notice

Legal notice

©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Safari is a trademark of Apple Inc. Google Chrome and Google Mail are trademarks of Google Inc. Internet Explorer, Microsoft Exchange Server, Microsoft Outlook Web Access, and Windows Live Hotmail are trademarks of Microsoft Corporation. Firefox is a trademark of Mozilla Foundation. Yahoo! Mail is a trademark of Yahoo! Inc. All other trademarks are the property of their respective owners. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NONINFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN

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Administration Guide

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Information

BlackBerry Management Center - 1.0 - Administration Guide

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