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Recognizing, Rewarding, and Replicating Excellence in State Government Since 1989

About Prudential Financial, Inc., Our Anchor Sponsor

Prudential Financial's distinctive Rock logo and the Prudential name combine to create one of the most recognizable and trusted brands in the world today. The company's 135-year history is a testament to the level of service it has provided to customers around the world. Since Prudential's founding in 1875, its people have been committed to making a difference in local communities. In Florida, Prudential has maintained a major presence since 1953. In addition to donating hundreds of thousands of employee volunteer hours each year to benefit local communities -- more than 300,000 in 2010 alone -- Prudential supports a wide variety of non-profit programs across the United States and beyond. During 2010, the company conducted various philanthropic activities in the state, including: sponsoring a calling card drive to benefit active duty military families, and veterans, and donating more than 7,000 hours of volunteer service on more than 40 projects across the state. In Jacksonville, volunteer efforts included regularly preparing and serving hot meals at the I.M. Sulzbacher Center for the Homeless, and filling more than 750 backpacks for local foster children. The Prudential Foundation is continuing its work to strengthen communities where we operate by supporting economic and education programs, as well as arts and civic initiatives. In 2010, the Foundation directed approximately $22.5 million in grants to organizations focused on these areas, and Prudential contributed an additional $6.6 million to nonprofit organizations, providing even more support to communities in need. We are also continuing to have an impact on pressing issues through our Social Investment activities. In 2010, we provided more than $60 million in investments for projects aimed at affordable housing, education and economic development. Since its inception in 1976, Social Investments has invested more than $1.3 billion in cumulative financing to help tackle these crucial issues. Prudential Financial, Inc. (NYSE: PRU), a financial services leader with approximately $784 billion of assets under management as of December 31, 2010, has operations in the United States, Asia, Europe, and Latin America. Prudential's diverse and talented employees are committed to helping individual and institutional customers grow and protect their wealth through a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, investment management, and real estate services. In the U.S., Prudential's iconic Rock symbol has stood for strength, stability, expertise and innovation for more than a century. For more information, please visit http://www.news.prudential.com.

Contents

Message from Lt. Governor Jennifer Carroll Message from Florida TaxWatch and The Florida Council of 100 Statewide Support of Awards Program Panel of Awards Judges Agency Coordinators Achievements Responding to State Budget Reductions Achievements of National Significance

Lt. Governor Jennifer Carroll, serves as Chair of the 2011 Prudential - Davis Productivity Awards Program

4 5 7 11 12 15 19 23 25 29

Achievements Relating to Homeland Security and Disaster Preparation and Relief Achievements that Benefit Citizens and the Private Sector Governor and Cabinet Resolution

Prudential presents the 2011 Davis Productivity Awards

Criteria for Evaluating Nominations Exemplary Achievements of State Agencies Sustained Exemplary Performance Recogntion of Long-Time Nominator Outstanding Individual and Team Achievements Distinguished Team, Work Unit, and Partnership Achievements Notable Individual Achievements Notable Team, Work Unit, and Partnership Achievements Plaque Winners Certificate of Commendation Winners Honorable Mentions 33 35 38 41 43 45 47 52 69 77 82

2011 Prudential - Davis Productivity Awards

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Message from Florida TaxWatch and The Florida Council of 100

It is a pleasure to thank Prudential, as Anchor sponsor of the Davis Productivity Awards program, for spearheading another successful year. A supporting sponsor for many years, Prudential's increased investment since 2004 is crucial for sustaining and growing this nationally unique initiative. The 2011 awards competition attracted 584 nominations for government innovations and productivity improvements worth $473 million in cost savings, cost avoidances, and increased revenue. Over the past 23 years, award winners have posted a total of $7.1 billion in added value for Florida taxpayers and businesses. Our thanks to Chairman Ed Hannum and the 12-member distinguished Panel of Judges for their review and spirited discussion of the best of this year's achievements. Florida TaxWatch and The Florida Council of 100 express heartfelt thanks to the Governor, Lt. Governor, Cabinet members, agency secretaries, managers, and civil service men and women who continue demonstrating extraordinary dedication to our great state and help improve the lives of Florida's citizens through their outstanding achievements. Governor Rick Scott and Lt. Governor Jennifer Carroll have made leveraging the value of award winning achievements a priority for building a more effective and efficient government. More than 1000 adaptable achievements from the 2003 through 2011 awards competitions are available on the awards website at www.floridataxwatch.org/dpa/adaptable.php. Adaptation of these achievements can yield millions of dollars of added taxpayer value. Individuals, teams and work units that implement them should be nominated for special cash awards and other recognition in 2012. Award winners who help others adapt and implement their achievements should also be nominated. We extend hearty congratulations to this year's award winners and best wishes for your continued excellence in serving the taxpayers of Florida with unparalleled innovation, efficiency, and effective public service. Sincerely, Marshall Criser III Chairman Florida TaxWatch Steve Halverson Chairman The Florida Council of 100

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Florida TaxWatch Improves Taxpayer Value, Government Accountability, and Citizen Understanding

Organization Respected for Taxpayer Research

Florida TaxWatch is the only statewide organization entirely devoted to improving taxpayer value, government accountability, and citizen understanding of Florida's state and local governments. TaxWatch's coorperative efforts, together with other distinguished organizations, serve to protect and promote the political and economic freedom and prosperity of Florida's citizens and businesses. Since its inception in 1979, Florida TaxWatch has earned a reputation as the watchdog of taxpayers' hardearned dollars and as a responsible guidedog ensuring sound fiscal policies for all of Florida's taxpayers. As a private, non-profit, non-parFor more than 30 years, the organization's empirically sound research projects have recommended productivity enhancements and explained the statewide impact of tax and spending policies and practices. The group's efforts have produced Marshall Criser III impressive results: in the first two deChairman cades alone, three-fourths of Florida Dominic Calabro TaxWatch's cost-saving recommenPresident & CEO dations were implemented, saving Florida taxpayers more than $6.2 Membership is open to any or- billion. ganization or individual interested in helping to make Florida competitive, healthy and economically prosperous. Members, through their local support, bring about a more effective and responsive government. tisan research institute, Florida TaxWatch is supported by voluntary, tax-deductible membership contributions and philanthropic foundation grants.

Governor and the Legislature; appointed officials; and organizations sharing its vision and values.

Steve Halverson

Chair

Susan Pareigis

President & CEO

to furthering the Council's public policy mission. Over the years, the Council has been involved in such diverse issues as higher education, PreK-14 education, economic development, tort reform, transportation, inner city revitalization, civil service reform, and water supply management.

Formed in 1961, The Florida Council of 100 exists to promote the economic growth of Florida and a high quality of life for its citizens. The Council was the first of its kind in the United States and works closely with our state's elected leaders, including the

Members invited to join the Council represent a cross-section of key business leaders across Florida. They are highly successful and recognized within their respective fields, and committed

Special Thanks

In addition to Prudential's generous support as Anchor Sponsor, Florida TaxWatch, The Florida Council of 100, and the State of Florida thank these organizations* for their generous financial and in-kind contributions to the 2011 Prudential - Davis Productivity Awards.

Titanium Circle

AvMed Health Plans The Florida Lottery

Platinum Circle

Florida Power & Light Company

Gold Circle

Brandt Information Services Capital Health Plan CSX Corporation Florida Press Association Florida Trend Magazine North Highland

Silver Circle

ACS Government Solutions AT&T Correctional Healthcare Companies, Inc. MAXIMUS NorthgateArinso Publix Super Markets Charities Tallahassee Memorial Healthcare

Left to Right: Chief Financial Officer Jeff Atwater, Florida TaxWatch President & CEO Dominic Calabro, Former House of Representatives Speaker Larry Cretul and Prudential's Vice President of Governmental Relations, Mike Jennings at the 2010 Awards Kickoff.

Thank You to the following organizations and individuals for contributing their professional expertise:

Awards Awards4U Printing Services Catholic Printing Audio Visual Services at Kickoff Events American Audio Visual Association Studios Magazine images provided by various state agencies and Terri Smith Photography

Bronze Circle

Accenture Awards4U Bank of America Merrill Lynch The Florida Network Infinity Software Development NSI

Friends Circle

Association Studios Dominic and Debbie Calabro Steve and Linda Evans Florida Transportation Builders' Association Tate Enterprises

*Sponsors committed at time of print.

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CSX Corporation salutes the 2011 Davis Productivity Award winners.

TO DO LIST

Productivity is all about knowing your priorities every day.

With more than four decades of doing business in Florida, AvMed is greatly appreciative of state employees who achieve the highest levels of productivity and efficiency. Thank you -- and keep up the good work.

Health plans with your health in mind.

P R O U D S P O N S O R of T H E P R U D E N T I A L - D A V I S P R O D U C T I V I T Y A W A R D S .

Judges Provide Important Public Service

Judges for the Prudential - Davis Productivity Awards serve, or have served, at high levels in the public and private sectors. They devote many hours to reviewing nominations, analyzing staff evaluations, posing questions, discussing issues, and making careful decisions concerning the importance and value of those nominations receiving high-level awards. Sincere thanks to the 2011 Prudential - Davis Productivity Awards judges for their many contributions to the program.

2011 Prudential - Davis Productivity Awards Panel of Judges

Chairman Ed Hannum Doug Davidson Susan Pareigis

President and COO AvMed Health Plans Miami, FL (Four Years)*

Bonnie Basham

Market Executive Bank of America Merrill Lynch Tampa, FL (Two Years)*

Pat Dorsey

President & CEO The Florida Council of 100 Tampa, FL (Five Years)*

Steven Rogers

President Capital Ideas Tallahassee, FL (Fourteen Years)*

Barney Bishop

President and Publisher Tallahassee Democrat Tallahassee, FL (Six Years)*

Viann Hardy

Client Executive IBM Corporation Tallahassee, FL (Five Years)*

April Salter

President & CEO Associated Industries of Florida Tallahassee, FL (One Year)*

Roger Carlton

Vice President, Corporate Marketing & Business Development MAXIMUS Panama City, FL (Four Years)*

John Hogan

President and COO Salter>Mitchell Tallahassee, FL (Seven Years)*

John Thomas

Town Manager Town of Surfside Surfside, FL (Eleven Years)*

Cladia Davant

Chief Executive Officer Capital Health Plan Tallahassee, FL (Four Years)*

Chief Executive Officer Brandt Information Services Tallahassee, FL (Three Years)*

Partner - Florida Office NSI Tallahassee, FL (One Year)*

* Denotes the number of years serving as a Judge.

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Agency Coordinators Play Key Role in the Prudential - Davis Productivity Awards Program

Serving as liaisons between the Prudential - Davis Productivity Awards program and Florida's 150,000 state and university employees, the Agency Coordinators are critical to the success of the program. These individuals work year-round with the Prudential - Davis Productivity Awards staff to increase government productivity, train agency staff, advocate the benefits of the awards program, indentify and solicit significant accomplishments to be nominated for recognition, and assist in the coordination and production of the awards presentations. Our sincere thanks to the following:

Agency for Health Care Administration Department of Health Florida Department of Law Enforcement

Rosalin Rozier

Department of Highway Safety & Motor Vehicles

Emilia Murphy and Cindy Schlesinger

Agency for Persons with Diabilities

Sharon Graham

Florida Lottery

Lauren O'Connor

Department of Juvenile Justice

Charlotte Bull

Florida Parole Commision

Jeff Saulich

Agency for Workforce Innovation

Jane Tillman

Florida State Hospital

Morrison King

Department of Legal Affairs

Louise Mondragon

Department of Agriculture & Consumer Services

Anntoinette Rich and Debbie Strickland

Department of Management Services

Pamella Locke and Susan McDaniel

Florida State University

Rick Harvey and Jamie Weatherford

Department of Business & Professional Regulation

Pat Mullins

Justice Administrative Commission

Lauren Engel and Pam Donaldson

Department of Revenue

Bobbie Chapelle

Office of Financial Regulation

Ivey Ashford and Pamela Krohn

Department of Children & Families

Shannon Baker

Department of State

Flora Beal

Office of Insurance Regualtion

Patsy Kinsey

Department of Transportation

Shalunda Turo and Kristin Vallese

Department of Corrections

Claire Call

State Board of Administration

Jan Russo

Division of Administrative Hearings

Chris Akins

Department of Education

Peggy Prophet

State Courts System

Lori Simmons

Division of Emergency Management

Mike McDonnell

Department of Elder Affairs

Karen Samuel and Samia Paramore

University of Central Florida

Eloise Williams

Department of Environmental Protection

John Cherry

Fish & Wildlife Conservation Commission

Beth Scheitzach

University of Florida

Robbie Yarborough

Department of Financial Services

Whit Springfield

Florida Atlantic University

Kenya Williams

Suzanne Eshleman

Florida Department of Veterans' Affairs

Desiree Nero

Jim Lieupo

12 2011 Prudential - Davis Productivity Awards

Agency Awards Coordinator of the Year

Congratulations to Eloise Williams on being named the 2011 Agency Awards Coordinator of the Year! Mrs. Williams has more than 37 years of state government service. In her positions, she has developed procedures and implemented systems that improved management capabilities and operational procedures. Following 12 years with Florida State University's College of Law and 15 years with the Office of the Capital Collateral Counsel, she has served the Department of Elder Affairs (DEA) for the past 11 years. El i Williams Eloise Willi Agency Coordinator Department of Elder Affairs Since 2000, Mrs. Williams has been recognized twice within the DEA as Employee of the Month and she has won several Davis Productivity Awards. She has served as Agency Awards Coordinator for the DEA since 2002.

Thanks to her enthusiasm about the awards program and her fellow employees, the DEA's number of performancebased nominations submitted to the 2011 awards competition increased by 92% over the previous year. Mrs. Williams' dedication to excellence, attention to detail, responsiveness to requests, and overall professionalism is outstanding, and we are pleased to recognized her with this honor.

Award Winning Achievements Respond to State Budget Reductions

Individuals and work units throughout state government have responded to budget cuts of recent years by finding ways to improve programs and processes that accomplish more with the same or fewer resources. Adapting and implementing the following examples and hundreds of others posted on the Florida TaxWatch website makes good sense, especially during tight budget times.

EDUCATION

Increased Environmental Education Programming Due to budget reductions, many local schools were not able to take field trips to state parks. Savannas Preserve State Park staff in St. Lucie County designed programs for presentation in school classrooms, thereby enabling environmental education programs to continue while saving the St. Lucie County school district $8,500 in transportation costs. For more information, please contact Tessa Sheridan at (772) 398-2779 or email [email protected] 2011 DEP-52

FACILITIES, MAINTENANCE, AND INSTITUTIONS

Cost Saving Closure of a State Facility Closure of state facilities historically was not begun after all residents were discharged. By closing the Gulf Coast Center while continuing to provide services to residents, Agency for Persons with Disabilities staff, nick-named the Mothball Brigade, saved approximately $900,000. For more information, please contact Sue Holland at (352) 955-6038 or email [email protected] 2011 APD-4 Relocated Land O' Lakes Station Florida Highway Patrol staff moved the Land O' Lakes highway patrol station to a new location without outside help, saving approximately $6,000, and completing the move a week ahead of schedule. For more information, please contact Captain Robert Ifft at (813) 632-6859 ext. 283 or email [email protected] 2011 DHSMV-34 Reduced Costs for Updated Phone Systems Following closure of five driver license offices as a cost saving measure, Department of Highway Safety and Motor Vehicles staff reconfigured the phone systems from these offices to replace aging systems in Florida Highway Patrol offices, for added value of approximately $50,000. Three additional sites are planned for similar overhauls, which is expected to boost savings to $81,600. For more information, please contact Theresa Lane at (850) 617-2052 or email [email protected] 2011 DHSMV-51 Cutting Food Cost Through Hydroponically Grown Produce Charlotte Correctional Institution staff in Punta Gorda developed a hydroponics garden using recycled items from the correctional institution, annually saving approximately $3,400 in vegetable costs. Implementation at correctional facilities statewide would save a projected $285,600. For more information, please contact Derek Snider at (941) 833-2320 or email [email protected] 2011 DOC-6 Reduction of Automotive Technicians Training Expenditures Department of Transportation staff met with parts manufacturers, suppliers and automotive vendors to promote the idea of their offering after hours training sessions for DOT technicians on the newest technology, diagnostics and advancements in light and heavy equipment repair, saving nearly $20,000. For more information, please contact Michael Atkins at (561) 4324966 or email [email protected] 2011 DOT-36

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A PROMISE TO HELP. A COMMITMENT TO SUCCEED.

At MAXIMUS, we help both government and citizens succeed by delivering better solutions for better lives. Our more than 6,500 employees across North America, Australia, the United Kingdom and Israel provide a wide array of services to all levels of government. MAXIMUS offers a singlemarket focus and a unique understanding of how to deliver high quality, cost-effective solutions for public health and human services programs. To learn more, visit us at www.maximus.com.

Copyright © 2011

The region's first Certified Stroke Center and only state designated Brain & Spinal Cord Injury Center. An Accredited Chest Pain Center with Percutaneous Coronary Intervention. The Big Bend area's only accredited community hospital cancer program, affiliated with the Moffitt Cancer Center. The only birth facility in the Big Bend equipped to care for high-risk moms and critically ill babies. The region's only Neurological, Pediatric and Level III Neonatal Intensive Care Units.

Offering a wide range of minimally invasive surgeries including da Vinci® robotic surgery and single-incision procedures. A State Designated Level II Trauma Center. First hospital in the country to be recognized by the American Psychological Association as a Psychologically Healthy Workplace. Winner of the National Research Corporation's Consumer Choice Award for the sixth year in a row.

2010/2011

www.TMH.org

State Budget Reductions (cont.)

HEALTH AND SOCIAL SERVICES

Reduced Amount of Operational Leased Space The Department of Children and Families took advantage of a federal waiver allowing Food Stamp staff to determine eligibility without face-to-face contact with customers to move 42 employees to home-based telecommuting and into existing leased space. This improvement increased timely delivery of services and saved more than $180,000. For more information, please contact Violet Ryland at (305) 769-6123 or email [email protected] 2011 DCF-36 Streamlined Vital Statistics Operations via Ratio Analysis Department of Health staff in Polk County streamlined vital statistics operations, reducing expenditures by 6.8% while increasing revenue by $75,000 from certificates sales and saving the public approximately $300,000 in travel and time costs. For more information, please contact Eddie Rodriguez at (863) 519-7900 ext. 11083 or email [email protected] 2011 DOH-67

HUMAN RESOURCES

Reduced Costs of Labor Relations Settlements Department of Children and Families staff re-engineered the South Florida region's labor relations process, saving $873,000. A new database enables staff to analyze data to discover trends and the causes of problems. For more information, please contact Maria Gillett at (954) 267-2093 or email [email protected] 2011 DCF-100

JUVENILE JUSTICE

Implemented Educational Training for Effective Intervention and Prevention Department of Juvenile Justice staff in Orlando reduced workloads by partnering with Orange County schools that had a high number of youth referrals to the department, but that could better be handled with community interventions. Referrals of youth under the age of 12 from one elementary school declined by 36%. For more information, please contact Nakia Manning at (407) 836-8810 or email [email protected] 2011 DJJ-3 Enhanced Mental Health Services Department of Juvenile Justice staff in Broward County collaborated with NOVA University's Forensic Psychology Department and the Henderson Mental Health Center to provide workshops for 1,200 youth in secure detention to help increase their life skills, coping skills, and awareness of the impact of crime, for estimated added value of $200,000. For more information, please contact Daryl Wolf at (954) 467-4563 or email [email protected] 2011 DJJ-40

TRANSPORTATION

Created New Production Process Department of Transportation staff in Broward County created a template Request for Proposal (RFP) document for intelligent transportation system (ITS) projects that eliminates the need to pay consultants to prepare documents each time a project is developed, saving an estimated $3.2 million over the past four years. For more information, please contact Dong Chen at (954) 847-2785 or email [email protected] 2011 DOT-58 Reduced Overall Roadway Inventory Cost Department of Transportation staff in Broward County reviewed their district's Roadway Characteristics Inventory program and achieved a 22% average cost reduction in roadway inventory tasks to save $135,000. For more information, please contact Min-Tang Li at (954) 777-4652 or email [email protected] 2011 DOT-201

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State Budget Reductions (cont.) Streamlined Environmental Process for Historic Bridge Replacement Projects Department of Transportation staff in Tallahassee worked with Federal Highway Administration staff to eliminate the expensive and time-consuming requirement of completing an Environmental Impact Statement for every bridge project that requires demolition of historic structures. Implementing this change for all appropriate projects statewide will save as little as $3,000 and as much as $7 million per project. For more information, please contact Marjorie Bixby at (850) 414-5209 or email [email protected] 2011 DOT-216

Recovered Overpayments to Construction Contractors Department of Transportation staff in Miami-Dade County improved their district's final estimates process for auditing packages, better identifying and avoiding overpayments, and reducing staff review time, travel, printing and copying to save nearly $139,000. For more information, please contact Mark Croft at (305) 499-2468 or email [email protected] 2011 DOT- 220

District 6 Final Estimates Team

TRAVEL

Developed Automated Travel Cost Analysis Calculator Department of Community Affairs staff in Tallahassee created an automated calculator that takes into account individual trip and employee factors in order to provide travelers and managers with a financial basis for determining the most cost-effective means of travel in any particular set of circumstances, for travel and staff time savings of approximately $15,000. For more information, please contact Annette Kittrell at (850) 922-2494 or email [email protected] 2011 DCA-3

Achievements of National Significance

The Prudential - Davis Productivity Awards program proudly salutes 2011Award Winners for achievements that have national value. Some of these may be adapted and implemented by other states to avoid "re-inventing the wheel," attract federal funding and minimize critical service cuts.

Designed and Implemented Automated On-line Provider Credentialing System Department of Health staff in Tallahassee developed a first-In-the-nation Children's Medical Services on-line provider system that automates the provider credentialing process, thereby reducing the time to process physician applications to serve children with special health care needs from 180 days to 30 days. Other providers can be approved at the time of application. This system reduces annual staff costs by approximately $500,000. For more information, please contact Ms. Stefanie Voss at (850) 222-1400 or email [email protected] 2011 DOH-2

Children's Medical Services Provider Management and Credentialing Team

Designed Electronic Nutrition Assessment Forms Lee County Health Department staff developed a first-in-the-nation electronic nutrition assessment form to replace written plans for clients in the Women, Infants, and Children (WIC) Program. Use of this form by WIC staff saves an average of two minutes per service, worth about $40,000 annually. For more information, please contact Jane Little at (863) 674-4078 or email [email protected] 2011 DOH-9 Developed a Virtual Bioterrorism Exercise for Emergency Planners Department of Health staff in Tallahassee developed a first-in-the-nation virtual, 20-day, scenario-based, bioterrorism disaster preparedness exercise that enabled 415 state and local emergency planners to fulfill their training requirements while saving an estimated $1.7 million worth of travel and per diem costs. For more information, please contact Valerie Beynon at (850) 245-4444 ext. 3559 or email valerie[email protected] 2011 DOH-32 Created Data Management Infrastructure Out of Thin Air Department of Health staff in Tallahassee implemented the nation's largest database that provides client level data reporting and accounts for $40 million in federal CARE Act grant money. A report portal is used for a number of projects beyond CARE, including the Department of Corrections HIV Drug project and TB Case reporting. This system was recognized nationally for a services eligibility feature that is available to other states. For more information, please contact Richard Power at (850) 245-4058 or email [email protected] 2011 DOH-52 Developed An Interactive Computer Model for Dispensing Antibiotics Palm Beach County Health Department staff developed a first-in-the nation disaster preparation computer program, based on Centers for Disease Control and Prevention guidelines, improving the speed and accuracy that medically-supervised volunteers dispense antibiotics to the public during a biological episode or bioterrorist attack from 516 to 720 per hour. For more information, please contact Alfred Grasso at (561) 671-4016 or email [email protected] 2011 DOH-82 Developed a Rumor Investigation Process for Disaster Response Department of Health staff in Tallahassee developed a first-in-the-nation public health rumor investigation process to help determine information reliability and accuracy during a disaster at a faster rate using fewer staff members, saving an estimated $982,000 worth of staff time. For more information, please contact Valerie Beynon at (850) 245-4444 ext. 3559 or email [email protected] 2011 DOH-36

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National Significance (cont.)

Education

Developed a Client and Course Management, Workflow and Reporting System UCF staff developed the nation's first higher educational client and course management, workflow and reporting system to support 96,000 students, faculty, and staff and content for 10,000 online course sections at the third largest public university in the United States. For more information, please contact Sheila Suarez at (407) 823-6736 or email [email protected] 2011 UCF-7 Recovered Gasoline Vapors When tanker trucks download gasoline at portside terminals, much of the valuable fuel is lost in the form of vapors. Department of Environmental staff developed a vapor recovery unit that condenses vapors into usable gasoline, annually recovering up to 250,000 gallons of fuel per terminal, which increases tax revenue by approximately $130,000 at the Kinder Morgan Company's Tampa fuel terminal. The recovery unit replaces the old method of flaring off vapors, which resulted in high emissions of carbon dioxide. For more information, please contact Martin Costello at (850) 921-9578 or email [email protected] 2011 DEP-55

Fuel Recovery at the Kinder Morgan Fuel Terminal

Judicial

Converted to Searchable Images for Digital Document Management Florida's First District Courts of Appeal is now one of a few appellate state courts nationwide to capture its entire record database in an electronic format, and to make the transition without consultant assistance. Personnel and production savings of $100,000 could be multiplied many times over if this achievement were implemented throughout the judicial branch. For more information, please contact Jon Wheeler at (850) 488-6151 or email [email protected] 2011 SCS-2

Digital Document Transition Team

Reduced Number of Juveniles Prosecuted as Adults Staff in the Office of the Public Defender, 13th Circuit (Tampa) developed up-front intervention and advocacy initiative that keeps eligible children in juvenile court. During the initial year of this first-in-the-nation project, juvenile transfers to adult court in Hillsborough County declined from 626 to 425, saving an estimated $50,000. For more information, please contact Daniel Raysin at (813) 307-4004 or email [email protected] 2011 JAC-14

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2011 Prudential - Davis Productivity Awards

Law enforcement and Public Protection

Achieved Law Enforcement Accreditation Department of Financial Services staff made the Bureau of Fire and Arson Investigations the only stand-alone fire investigative unit in the country to be law enforcement accredited. A benefit is that detectives who process crime scenes and handle evidence now do so in a manner certified by an independent reviewing authority, which adds value during prosecution. For more information, please contact Janet Hartman at (850) 251-7820 or email [email protected] 2011 DFS-33 Created Training Video on Mobile Computers Department of Financial Services staff in Ocala developed a training video that explains how to operate features of the Florida Highway Patrol's new mobile computer vehicle docking station and stand. The DVD initially saved more than $4,000, with additional savings each time it is used over the next five years. For more information, please contact Jeffrey Succi at (352) 732-1426 or email [email protected] 2011 DHSMV-12

Facilitated payment of Unpaid Documentary Stamps Taxes Office of Financial Regulation staff made a first-in-Florida discovery that a company owed $428,000 in unpaid documentary stamps on a loan product that was unique to the company. The team secured remittance of the unpaid tax and the OFR implemented a new audit procedure for statewide and potential nationwide use. For more information, please contact Ronn Hoover at (850) 453-7916 or email [email protected] 2011 OFR-2

Transportation

Developed System to Review Transactions with High Risk Factors The Department of Highway Safety and Motor Vehicles was required to take corrective action to create a better program to verify proof of filing taxes by heavy vehicle registrants. DHSMV staff in Leon County improved the process, which the Federal Highway Administration recognized as a "best practice" that has been shared with other states. For more information, please contact Julie Baker at (850) 617-3001 or email [email protected] 2011 DHSMV-18 Developed Contract Method to Expedite Project Delivery Department of Transportation staff in Tampa achieved a first-in-the-nation contracting concept which resulted in a reduction of the time to complete traffic safety projects, from approximately 36 months to three months, thereby providing an estimated $6.6 million worth of benefits from seven safety improvements in 2009-10. The U.S. Department of Transportation has requested the team share its innovative contracting method with other state DOTs. For more information, please contact Peter Hsu at (813) 975-6251 or email [email protected] 2011 DOT-50

Technology

Developed and Implemented Mobile Computing Solutions for Case Managers Department of Children and Families staff in Leon County developed first-in-the-nation secure remote software tools that enable 2,200 case managers to increase their daily productivity by one hour, providing them with information needed in the field that improves accountability and increases worker satisfaction that helps reduce turnover. The original contracted services estimate for development, testing, deployment, and training was $2.3 million, which the team completed for $281,986. For more information, please contact Alicia Dyer at (850) 414-7336 or email [email protected] 2011 DCF-22

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Thank You for Helping to Build a Stronger Florida

FLORIDA TREND magazine congratulates each of the nominees and recipients of the 2011 Davis Productivity Awards. Your commitment, diligence and creativity resulted in millions of dollars in savings for Florida taxpayers. FLORIDA TREND is proud to be a sponsor of this awards program along with Florida TaxWatch and the Florida Council of 100. For more than 50 years, FLORIDA TREND has been consistently recognized for its coverage of the issues, people and ideas that define Florida business and shape its future. We salute state employees for their dedication and professionalism.

To subscribe to Florida Trend, call 1-800-829-9103, or visit www.FloridaTrend.com.

Achievements Relating to Homeland Security And Disaster Preparation and Relief

Equipped Florida's First Responders with Chemical Antidotes Leon County Department of Health staff developed a process to identify medical directors of 224 Emergency Medical Services units, then provided 65,866 chemical-protective antidotes (atropine, pyridoxine, and diazepam) in record time to 224 Emergency Medical Services providers in 67 counties supporting Florida First Responders. For more information, please contact Brandon Brantley at (850) 922-9036 or email [email protected] 2011 DOH-104 Developed Geographic Information System Application for Oil Spill Agency for Workforce Innovation staff in Leon County designed the Florida Gulf Recovery Business Locator, an Internet-based Geographic Information Systems application, to help businesses recover from the Deepwater Horizon oil spill. The application plotted individual businesses by industry title and their number of employees on a map of Gulf coastal states. These states used the tool to assist their businesses with recovery and their workforce with re-employment. In-house provision of infrastructure, software, and access to data needed to create and run the application saved an estimated $85,000. For more information, please contact Rebecca Rust at (850) 245-7257 or email [email protected] 2011 AWI-5

Labor Market Statistics Mapping Team

Streamlined Installation of New Computers Department of Children and Families staff installed a system to automate installation of new computers. The system allows network-based software installation on multiple computers at the same time reducing the complexity and time of computer deployment when compared to manual installations. This system will be used to improve the process of computer replacement in a disaster situation. For example, if a site is damaged during a disaster resulting in a loss of computers at that site, employees will use this system for re-imaging spare replacement computers. Workers will be able to quickly get staff spare computers to use so they can assist and protect citizens. For more information, please contact Sherry Fowke at (904) 7235341 or email [email protected] 2011 DCF-46 Developed and Deployed Deepwater Horizon Response Website Department of Legal Affairs staff in Leon County designed a website to provide timely information related to the Deepwater Horizon crisis. The website provides an easy way to submit fraud or scam complaints, empowering citizens and improving the agency's ability to protect residents of Florida. For more information, please contact Bill Stewart at (850) 245-0140 or email [email protected] 2011 DLA-20 Established Information Technology Disaster Recovery State Term Contract State resource data centers previously had few options for Information Technology (IT) disaster planning. Department of Management Services staff in Leon County developed a new state contract that provides a wide variety of choices for IT disaster planning. The incumbent vendor increased its discount from an average of 30% to 39.5% due to competition on the new contract, for a cost avoidance of $1.7 million over the previous contract and more than $10 million over the life of the new contract. For more information, please contact Lyle Hackett at (850) 487-8778 or email [email protected] 2011 DMS-15

2011 Prudential - Davis Productivity Awards

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Developed Community Preparedness Emergency Program Leon County Department of Health staff helped 33 communities representing a total population of 28,084 develop Emergency Preparedness and Response Plans to address declared and undeclared public health emergencies/disasters using an all-hazards approach. This program has been funded by Centers for Disease Control and Prevention and Florida is the first state with a Neighborhood Emergency Preparedness Program. For more information, please contact Rhonda (Ronnie) Fetzko at (850) 245-4444 ext. 3869 or email [email protected] 2011 DOH-76 Developed Automated Summaries of Influenza Electronic Laboratory Reports Department of Health staff in Leon County automated previous paper-based processes to respond effectively and efficiently to the H1N1 pandemic. Influenza laboratory reports are now created in minutes rather than hours. For more information, please contact Kate Goodin at (850) 245-4444 ext. 2440 or email [email protected] 2011 DOH-101 Implemented Satellite-Based Disaster Recovery Phone System Department of Health staff in Leon County determined that their disaster recovery telephone system would not support a county health department in the event of a system failure. After evaluating commercial solutions, a system was assembled inhouse, saving more than $55,000. This system subsequently was used to restore phone service to county health departments within hours of failing, thereby reducing delays in providing public services. For more information, please contact Joe Martin at (850) 519-1170 or email [email protected] 2011 DOH-97

24

2011 Prudential - Davis Productivity Awards

Achievements that Benefit Citizens and the Private Sector

Citizens and Private Sector

Expanded the Facility/Provider Search and Profile Information Agency for Healthcare Administration staff in Tallahassee expanded the facility locator on FloridaHealthFinder.gov, that enables health care providers to find information for referrals; insurance providers to confirm the licensure status of providers; patients and their families to learn about different provider types, to find providers in their community and to compare the performance of those providers; and prospective purchasers of health care facilities/agencies to research licensure, certification and ownership information. For more information, please contact Beth Eastman at (850) 412-3746 or email [email protected] 2011 AHCA-31

Citizens

Answered Customer Case-Specific Questions Department of Children and Families clerical staff in Gainesville improved client services after receiving training that enables them to answer questions concerning adult services benefits while clients are in the lobby, rather than being referred to case managers or supervisors. This improvement has reduced customer complaints and created nearly $50,000 worth of added value. For more information, please contact Lynn Dann at (352) 955-5423 or email [email protected] 2011 DCF-28 Merged Driver License E-mail Unit into Customer Service Center Department of Highway Safety and Motor Vehicles staff in Leon County developed a process that enables customers and personnel to annually exchange more than 60,000 internet-based inquiries regarding their driver licenses and identification cards, 98% of which are answered within two days. Military personnel serving out of state or country, as well as civilians who are out of the country, now receive and submit renewal and extension applications by email, and delivery time is reduced. For more information, please contact Pat Porter at (850) 617-3564 or email [email protected] 2011 DHSMV-24 Developed Tag Listing for License Plate Reader Software Department of Highway Safety and Motor Vehicles staff in Leon County developed a first-in-Florida system for Highway Patrol vehicles that uses specialized cameras to read license plates and automatically report violations from a listing of suspended and revoked driver licenses and expired auto tags. This project saved $25,000 in development costs and doubled the number of drivers cited. For more information, please contact Kevin Gray at (850) 617-2659 or email [email protected] 2011 DHSMV-27

License Plate Reader Tag Listing Team

Stopped Dietary Supplement Scheme Department of Legal Affairs staff In Palm Beach County convinced a dietary supplement company to refund more than $34 million to dissatisfied customers worldwide, and to change the company's advertising and ordering procedures to make it easier for customers to stop delivery and charges for unwanted merchandise. For more information, please contact Robert Julian at (954) 712-4634 or email [email protected] 2011 DLA-21 Stopped Massive Deceptive Advertising Scheme Department of Legal Affairs staff in Leon County, in the first case of its kind in the U.S., convinced the biggest player in the online incentive marketing field to change its business model so that consumers can more easily complete all of the firm's offers and win prizes. The firm paid $2.9 million as part of an out-of-court settlement to recognize money lost by individuals attempting to get "free" prizes. Other states are now attempting to use the settlement as a template for their negotiations with firms in the online incentive marketing field. For more information, please contact Mark Campbell at (850) 414-3805 or email [email protected] 2011 DLA-22 25

Private Sector (cont.) Stopped Office Supply Company from Overcharging State Agencies Department of Legal Affairs staff in Broward County negotiated the largest settlement in the nation with a major office supply company that allegedly increased taxpayer costs by switching county, municipal, and local government agencies from one pricing plan to another without their full knowledge or understanding that the shift could lead to higher pricing. For more information, please contact Robert Julian at (954) 712-4634 or email [email protected] 2011 DLA-23 Negotiated Nationwide Settlement for Off-Label Drug Marketing Department of Legal Affairs staff in Broward County co-led a 43-state investigation of a pharmaceutical manufacturer's offlabel marketing practices. This consumer protection initiative resulted in a $33 million settlement, of which Florida received $1.5 million, and ended the unlawful marketing practices. For more information, please contact Laura Daugherty at (850) 414-3855 or email [email protected] 2011 DLA-29

Private Sector

Developed Geographic Information System Application for Oil Spill Agency for Workforce Innovation staff in Leon County designed the Florida Gulf Recovery Business Locator, an Internet-based Geographic Information Systems application, to help businesses recover from the Deepwater Horizon oil spill. The application plotted individual businesses by industry title and their number of employees on a map of Gulf coastal states, which these states used to assist their businesses with recovery and their workforce with re-employment. For more information, please contact Rebecca Rust at (850) 245-7257 or email [email protected] 2011 AWI-5 Developed and Implemented a Crop-Saving Survey In response to finding Oriental Fruit Flies, one of the world's most serious pests, in Pinellas County in August 2010, Department of Agriculture and Consumer Services staff assisted commercial growers and homeowners with an infestation that attacks more than 100 fruits and vegetables, and that had cost more than $1 million to bring under control in the Boca Raton area. For more information, please contact Leo Sansoucy at (407) 884-2031 or email [email protected] 2011 DACS-48

Pinellas Bactrocera Delimitation SurveyTeam

Reengineered Online Brands System Department of Business and Professional Regulation staff in Tallahassee reduced the processing time for alcoholic beverage brand label registration from eight weeks to minutes, which enables companies to bring their products to market faster. For more information, please contact Kathy Ott at (850) 921-4105 or email [email protected] 2011 DBPR-22 Developed Construction Policy Tracking Database Department of Financial Services staff in Leon County developed a database that enables 7,000 contractors to hold 30,000 subcontractors accountable for meeting their workers' compensation obligations. Previously, some contractors faced additional workers compensation premiums and liability for injuries because of hiring either uninsured subcontractors, or subcontractors with cancelled or fraudulent policies. The database provides 7,000 contractors selected email notification concerning changes to workers' compensation coverage status. For more information, please contact Gregory Mills at (850) 413-1878 or email [email protected] 2011 DFS-38 Designed Automated On-line Provider Credentialing System Department of Health staff in Leon County developed a first-in- the-nation Children's Medical Services on-line provider system. It benefits the private sector by reducing processing time for physician applications to provide services to children with special health care needs from 180 days to 30 days or less, approving other providers at the time of application. For more information, please contact Ms. Stefanie Voss at (850) 222-1400 or email [email protected] 2011 DOH-2

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2011 Prudential - Davis Productivity Awards

Created Mobile Home Installer License Applicant Training Department of Highway Safety and Motor Vehicle staff in Hillsborough County developed a new curriculum that replaces private vendor training, improves performance on Florida's licensing exam, and is considered the national standard. For more information, please contact Ed Broyles at (850) 617-3011 or email [email protected] 2011 DHSMV-53 Implemented Interactive Online Training Department of Management Services staff in Leon County developed online training on the use of MyFloridaMarketPlace that eliminates the need for in-person training of up to 140,000 vendors. For more information, please contact Rachael Lieblick at (850) 766-7670 or email [email protected] 2011 DMS-26 Developed Electronic Filing and Document Management System First District Court of Appeals staff in Leon County adapted and implemented an electronic filing and document management system developed by the Division of Administrative Hearings in the Executive Branch. This system benefits the workers' compensation insurance industry and private sector attorneys practicing before the court by reducing duplication, postage, and storage expenses related to approximately 1,000 cases annually. For more information, please contact Paul Hawkes at (850) 487-1000 or email [email protected] 2011 SCS-6

CLAUDIA DAVANT Managing Partner, NSI Flor-

JON BUSSEY Vice President, NSI Florida

CRYSTAL STICKLE NSI Florida Government Affairs Director

2011 Prudential - Davis Productivity Awards

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Governor and Cabinet Formally Recognize Achievements and Contributions that Award Winners Make to Florida

Pam Bondi Attorney General

Adam Putnam Commissioner of Agriculture

Rick Scott Governor

Jeff Atwater Chief Financial Officer

Florida Governor Rick Scott and members of the Cabinet salute the hard work and dedication demonstrated by state employee winners of 2011 Prudential - Davis Productivity Awards

Congratulations...we thank you!

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2011 Prudential - Davis Productivity Awards

Governor and Cabinet RESOLUTION

WHEREAS, the Prudential - Davis Productivity Awards, which is supported by corporate and philanthropic contributors, and administered by Florida TaxWatch in partnership with the State of Florida and The Florida Council of 100; and WHEREAS, Prudential Financial, Inc., manager of approximately $784 billion in total assets serving individual and institutional customers worldwide has been gratefully welcomed as the program's continuing Anchor Sponsor; and WHEREAS, the Prudential - Davis Productivity Awards recognize and reward outstanding Florida state government employees and teams whose work measurably increases public service productivity and promotes wise innovations that better serve the people of Florida; and WHEREAS, the Prudential - Davis Productivity Awards program is dedicated to the idea that recognizing, rewarding and replicating diligence and innovation can and does increase government performance and productivity for its citizens; and WHEREAS, from the time of the productivity awards program's inception, more than 20,000 nominations have been submitted to recognize state employees who produced over $7.1 billion of added value to Florida's taxpayers; and WHEREAS, 2011 marks the twenty-third year of this landmark program; and WHEREAS, the Governor and Cabinet support this valuable program as a means of recognizing and rewarding those whose dedication, imagination, innovation, and professional skills improve the products and services produced by Florida state agencies and enhance the lives of the citizens they serve; and WHEREAS, agency managers and supervisors are encouraged to promote award winning achievements that can be adapted and implemented by other employees, teams and work units to maximize their productive value, to track implementation and report results to agency awards coordinators, and to nominate adapted achievements for recognition in 2012; and NOW THEREFORE, BE IT RESOLVED that the Governor and Cabinet of the State of Florida do hereby recognize June 2011, as PRUDENTIAL - DAVIS PRODUCTIVITY AWARDS RECOGNITION MONTH in the State of Florida. IN TESTIMONY THEREOF, the Governor and Cabinet of the State of Florida have hereunto subscribed their names and have caused the Official Seal of the State of Florida to be hereunto affixed in the City of Tallahassee on this 16th day of June 2011.

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2011 Davis Productivity Award Winners

Criteria for Scoring Nominations Prudential - Davis Productivity Awards staff and the Panel of Judges use the following criteria to evaluate and score nominations.

The achievement: 1. produced substantial cost savings or cost avoidance, or increased state revenue collection or federal funding, as a result of individual or team efforts beyond performance expectations during the course of solving a problem, correcting an efficiency deficit, or making a quality improvement that measurably impacts external and/or internal operations or customer satisfaction, relative to the nominee's position or a team/work unit's organizational level. is an adaptation of a previous year's productivity award, or has been/can be replicated by other state employees or agencies in order to maximize the previous award's value. is a first-in-Florida achievement and/or an achievement with national significance. required the nominee(s) to change program policies or service delivery that included one or more of the following: formulation of a new process, design of a new technological approach, overcoming an organizational obstacle or personal adversity, or working uncompensated hours where permitted. promotes a current Administration priority and/or an agency's core value.

2.

3. 4.

5.

Awards

Top rated achievements receive cash and plaques in the following categories: $2,250 - 2,750 for Outstanding Team, Work Unit or Partnership Achievements $1,750 - 2,000 for Outstanding Individual Achievements $1,250 - 1,750 for Distinguished Team, Work Unit or Partnership Achievements $750 - 1,250 for Distinguished Individual Achievements $300 - 700 for Notable Team, Work Unit or Partnership Achievements $200 - 400 for Notable Individual Achievements The second level of awards is commemorative plaques; the third certificates of commendation; and the fourth honorable mention.

2011 Prudential - Davis Productivity Awards

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A service of the Florida Press Association

Exemplary Achievements of State Agencies

The Exemplary Achievement category of the Prudential - Davis Productivity Awards recognizes entire state agencies or their divisions, districts, institutions, and performance-based budgeting programs with commemorative plaques, certificates of commendation, and letters of honorable mention for innovation, unusually effective performance and added value in the delivery of state services. This year's winners are:

Division of Health Quality Assurance Agency for Health Care Administration, Tallahassee Paperless Work Flow and Document Management Improve Efficiency and Save Administrative Costs Through the implementation of electronic document management and a centralized intake process for health care licensure applications and mail, the Division has been able to implement an electronic workflow process and eliminate paper applications and manual handling. Annual savings of $125,000 in reduced paper, copier and postage expenses have produced recurring cost savings. Program efficiencies enable the division to manage a 30% increase in licensure caseload over the past 5 years, without increased resources. For more information, please contact Molly McKinstry at (850) 412-4420 or email [email protected] 2011 AHCA-38 Circuit 3 and 8 Department of Children and Families, Lake City Increased MyAccount Participation for 11 County Area A system known as MyAccount was developed allowing clients to register and receive information about their case from any online computer. They can report changes, conduct reviews, and print proof of benefits. The Circuits 3 and 8 staff have made a supreme effort to advertise this tool and train clients on how to use it. Benefits include, prevention of wait times, both, in the lobby and on the phone, and freeing workers' time to concentrate on assigned duties. This saves money by saving the time the employees would have to spend with clients and saving the clients trips to the office, which prevents gas consumption and helps the environment. For more information, please contact Sharon Sproul at (386) 758-1424 or email [email protected] 2011 DCF-7 Department of Children and Families, Tallahassee Mobilized/Executed Plans for Haiti Earthquake Repatriation Efforts Never in the history of the Repatriation Program has a state had to implement such an immediate and large-scale response to such an event, however, in response to the earthquake in Haiti on January 12, 2010, many teams from the Department of Children and Families were formed and called into action. Staff from the Central, Suncoast, Southeast and Southern regions were immediately called upon to greet U.S. citizens and their dependents being repatriated from Haiti. Around-the-clock operations were set up and manned in Miami, Fort Lauderdale, Homestead, and Sanford airports, plus call centers in West Palm Beach and Port St. Lucie. Central Office staff moved swiftly to establish purchasing procedures, including those with other state agencies and to create tracking mechanisms necessary to capture the expenditure information while not disrupting the critical services to clients. The preparation of the reimbursement requests required the gathering and review of a significant amount of documentation to support the claims in a very short timeframe to meet the federal government's deadline. For more information, please contact George Lewis at (850) 413-8203 or email [email protected] 2011 DCF-108 Statewide Community-Based Services Department of Elder Affairs, Tallahassee Developed and Implemented a System for Nursing Home Transition The Department of Elder Affairs Division of Statewide Community-Based Services transitioned a total of 1,209 individuals from nursing homes back into the community. The total actual cost to serve these individuals in the community through Medicaid programs (Aged and Disabled Adult Waiver; Assisted Living for the Elderly Waiver and Nursing Home Diversion Waiver) for the period August 2009 through August 2010 was $9,823,247. Had those individuals remained in the nursing homes under Medicaid for that time period, the cost for services would have totaled an estimated $33,417,582. The nursing home transition activities were possible as a result of a Legislative appropriation (from the nursing home budget) in the amount of $6,818,192. This appropriation saved the State an estimated total of $23,594,335 had these individuals remained in nursing homes instead of transitioning to Medicaid Waiver programs. For more information, please contact Marcy Hajdukiewicz at (850) 414-2308 or email [email protected] 2011 DEA-34

2011 Prudential - Davis Productivity Awards

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Exemplary State Agencies (cont.)

SHINE (Serving Health Insurance Needs of Elders) Department of Elder Affairs, Tallahassee Increased Health Insurance Counseling Assistance to Florida's Elders The Florida SHINE (Serving Health Insurance Needs of Elders) program greatly increased service to Medicare beneficiaries, their families and caregivers in all 67 counties. Through 97,968 volunteer counseling hours, an additional 12,457 individuals were assisted with critical and urgent health insurance and prescription drug needs. This was a 25% increase over clients served the previous year and provided a savings to the state of $2.06 million. For more information, please contact Patty Shaffer at (850) 414-2170 or email [email protected] 2011 DEA-39 Division of State Fire Marshal Department FInancial Services, Tallahassee Accreditation Achievements by the DIvision of State Fire Marshal Over the last 18 months, the Division of State Fire Marshal has completed three separate accreditation processes. These prestigious acknowledgements ensure that the State Fire Marshal is providing the most professional and efficient service to the people we serve. An accreditation program has long been recognized as a means of maintaining the highest standards of professionalism. Accreditation is the certification by an independent reviewing authority that an entity has met specific requirements and prescribed standards. Amazingly, all three Bureaus completed the individual processes in substantially less time than provided by their contracts and all were acknowledged for the excellence of the process the agency presented. For more information, please contact Patrick Giacobbe at (352) 369-2809 or email [email protected] 2011 DFS-28 Division of Administration Department of Health, Tallahassee Developed Standardize Public Health Financial Management Training Process As the initial step towards a first-in-the nation county health department business manager certification program, the Department of Health developed and implemented 32 training modules, which effectively helped improve overall financial performance of the county health departments by 7.7% between 2008-09 and 2009-10. These training modules standardized financial services training for 67 county health departments and helped to improve the overall retention rate of skilled financial managers in those same county health departments by 22.4%. With the majority of the training in an online, self-paced, interactive, on-demand format available 24 hours a day/7 days a week, the department decreased training expenses in 2009-10 by 36% ($64,162) from 2008-09 levels. To date, 1,877 unique employees have taken one or more of the online, self-paced training modules, which is more than triple the number trained using other methods. This is the equivalent of 19,961 hours of traditional training via web conference or classroom settings. In addition, this method of training also reduced the amount of time employees spend in training by 27%. These two efficiencies represent an estimated additional value of $243,283. This results in an actual and projected $307,445 in net value added for the first year. For more information, please contact John Cowart at (850) 245-4078 or email [email protected] 2011 DOH-24 Property Tax Oversight Program Department of Revenue, Tallahassee Exemplary Performance Implementing Property Tax Reform Florida's property tax system has been altered significantly since 2007. Despite receiving no additional resources, and while reducing its annual operating budget by more than 23%, the Department of Revenue's Property Tax Oversight Program successfully guided the implementation of 12 reform initiatives that saved Florida citizens approximately $2.4 billion in property taxes for 2008 and 2009. In addition, the program reduced state general revenue expenditures by more than $20 million between FY 07-08 and FY 09-10 through process improvements, cost-cutting initiatives, and the elimination of non-value added activities. The property tax reforms include: - Millage limitations on local governments. - Homestead portability. - Doubling the homestead exemption. - A $25,000 exemption on tangible personal property. - A 10% annual assessment increase limitation for non-homestead property. - Tax savings for working waterfronts - Tax savings for land set aside for conservation. - Tax savings for storm hardening or renewable energy devices installed on residential properties. - Sweeping changes to the value adjustment board process. - Financial assistance for fiscally constrained counties. - Changes to a property appraiser's presumption of correctness. - Collection and reporting of non-ad valorem tax rolls. Every employee in the program played a role in implementing one or more of these reforms, in addition to their regular duties. For more information, please contact James McAdams at (850)-617-8841 or email [email protected] 2011 DOR-2

Region 6 Employees Department of Revenue Region 6 employees demonstrated a significant increase in productivity in fiscal year 2010 compared to 2009. For fiscal year 2010, they collected more than $217 million in audit revenues, compared to $137 million the previous year, an increase of 58 percent. The Region 6 staff assessed more than $781 million in audits last year, an increase of 91 percent. The group performed nearly 24-hundred audits, an increase of 22 percent. Region 6 auditors are also being trained faster, needing just six months, compared to 12 months in previous years. For more information, please contact Jim McGrady at (724) 940-1880 or email [email protected] 2011 DOR-16 Office Of Criminal Conflict and Civil Regional Counsel, West Palm Beach Increased Savings for Taxpayers Prior to the creation of the Office Of Criminal Conflict and Civil Regional Counsel (OCCCRC), the cost of representation to taxpayers was exceeding 120 million dollars annually with no cap in sight. The OCCCRC represents indigent clients. The attorneys of the agency are dedicated to providing the best representation. This representation is performed within a strict budget minimizing the burden on the taxpayers. The OCCCRC 4th District represents those accused of crimes, dependency cases, mental health cases, and cases involving the elderly. In criminal cases, the OCCCRC 4th District is appointed when it has been determined that the Office of the Public Defender cannot represent the client. In civil cases the OCCCRC is appointed by a judge directly to the case. The OCCCRC 4th District handles approximately 10,000 criminal and civil cases per year and continues to save significant taxpayer dollars. Since its creation in 2007, the OCCCRC 4th District has operated below its annual budget, freeing up millions of dollars that the Florida Legislature can allocate to other important programs. For budget year 2009 - 2010 the OCCCRC 4th District has saved taxpayers a minimum of $4,133,663.00 (four million one hundred thirty three thousand six hundred and sixty three dollars) and has come in under budget by $210,000.00. For more information, please contact Philip J. Massa at (850) 728-7335 or email [email protected] 2011 JAC-16

©2011 Accenture All rights reserved.

accenture.com

We all admire high performance. Today, we celebrate it.

Accenture applauds the recipients of the 2011 Prudential - Davis Productivity Awards. We proudly salute your dedication to the citizens of Florida.

THANK YOU FDOT Employees and All State Employees for the job you do.

Working TOGETHER 1933 2011

to make Florida better for over 75 years.

FLORIDA TRANSPORTATION BUILDERS' ASSOCIATION

P: 850-942-1404 F: 850-942-5632 Website: www.ftba.com

1007 E. DeSoto Park Dr. Tallahassee, FL 32301

continued

Sustained Exemplary Performance Individuals

The Prudential - Davis Productivity Awards program annually recognizes individual state employees, work units, divisions, and institutions for exemplary performance over a period of five years or longer. Criteria for evaluating candidates include receipt of previous Prudential - Davis Productivity Awards, other honors, and testimonials provided by nominators and agency managers. This year's top winners are:

Debra Williams, Biological Administrator Hotels and Restaurants Department of Business and Professional Regulation, Tallahassee For 22 years, Debra Williams has dedicated her career to protect food safety in Florida. She has participated in 6 previous Prudential Davis productivity awards for total cost avoidance or savings of more than $1.5 million. Her long list of improvements, includes implementing a centralized approach to food service plan reviews that reduced processing time an average of 4-5 days, standardized plan fast-tracking for chains, electronic document management and the introduction of electronic plan submittal to facilitate processing. 2011 DBPR-6 Harold Glisson, Maintenance Mechanic Division of Recreation and Parks Paynes Prairie Preserve State Park Department of Environmental Protection, Micanopy As supervisor of a four to six man inmate crew, Mr. Glisson has completed hundreds of park projects saving the state more than $500,000 during his 23 years at the park. From state residence renovation, to repairing miles of fence line, to constructing sidewalks and boardwalks, to the annual livestock roundup, there is no aspect of the park that he has not influenced. In 2004, Mr. Glisson won a Davis Productivity award for restoring a vacant and abandoned historic building for use by Department of Environmental Protection Police. 2011 DEP-7

Harold Glisson

Roger Handley, Financial Investigator - Criminal Enforcement Bureau of Financial Investigations Office of Financial Regulation, Orlando Roger Handley has served the Office of Financial Regulation (OFR) and its predecessor agency for the past 34 years as a distinguished Financial Crimes Investigator. Adapting to the changing times, he has embraced the numerous advances in technology, frequently using them to investigate and solve intricate financial crimes. Since 2000, Mr. Handley has conducted 48 computer forensic investigations, many of which have resulted in criminal convictions. He has managed these responsibilities while carrying a full investigative workload of complex mortgage and securities fraud investigations. 2011 OFR-3 Ollie Henderson (Deceased), Office Automation Specialist II Northeast District Regulatory Office Department Of Environmental Protection, Jacksonville Ollie Henderson had 33 years of service with the State of Florida. She was relied on for her skills and knowledge in data entry and revenue collection processes. She frequently trained new staff from other areas in the District and was looked to as a source of expertise in this area. 2011 DEP-21

Ollie Henderson

Sustained Exemplary Performance Teams/Work Units

Economic Crimes Division Department of Legal Affairs, Tallahassee The Economic Crimes Division has been winning Davis Productivity Awards for the past two decades and is at its best when citizens of Florida need it the most. The Division has been extremely successful in its consumer protection efforts, stopping scams ranging from misleading advertising to price gouging during states of emergency. During the past eight years, recoveries have totaled more than $1 billion with more than $850 million of that going to consumers or restitution. Several states have patterned their own protection initiatives after Florida's "First in the Nation" model and have even joined Florida in multistate cases. 2011 DLA-9

38

2011 Prudential - Davis Productivity Awards

Sustained Exemplary Performance Individuals

Department of Elder Affairs

Shelia Kilpatrick

Kun Chen

Patty Shaffer

Trendy Harris

Edward Neu

John Wurtele

Frances Brooks

Lisa Revell

Sheila Mitchell

JoAnn Williams

Bennie McGlockton

Cynthia Reeves

Mindy Sollisch

Sandra McNaiir

Laurie Koburger

Jon Peck

2011 Prudential - Davis Productivity Awards

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Sustained Exemplary Performance Individuals

Department of Elder Affairs

Mary Hodges

Vriginia Jones Karen Griffith Connie Hall

Karen Swindler

Gretta Jones

Beverly Wilburn

Janice Barge

Sherrie Martin

Linda Pickrell

Yvonne Black

Janet Southwell

Department of Environmental Protection

Sherry Priest

Pat Washington

Sohair Yousef

Laxsamee Levin

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2011 Prudential - Davis Productivity Awards

Steve Kent

Recognition of Long-Time Nominator

Nominators are the eyes and ears of the Prudential - Davis Productivity Awards program. We thank the following individual for recognizing others' innovative, cost saving achievements for more than a decade.

Mark Plass District Traffic Operations Engineer Department of Transportation, Ft. Lauderdale During his 20 years with the Department of Transportation (DOT), Mark Plass has proven to be a leader in Traffic Operations through his vision, innovation and support for team members. Under his direction, District Four Traffic Operations is a high achieving office in its many functional areas, including national recognition for the Intelligent Transportation System program. The office strives to continually improve in each area with a focus on maximizing safety and mobility. Since 1999, Mr. Plass has submitted over 23 successful Davis Productivity Award nominations. His dedication to recognizing DOT employees for a job well done in achieving substantial cost savings to the department has become a priority over the years. Mr. Plass submitted eight nominations each year in 2009 and 2010, resulting in 3 cash awards, 6 plaques, 5 certificates and 2 honorable mentions, and continues to encourage other staff members to participate in recognizing their employees and peers. He is readily available to assist and lend his expertise to fellow employees writing and submitting award nominations. Following his example, D4 Traffic Operations submitted an impressive total of 10 nominations in 2009 and 15 nominations in 2010. 2011 DOT-25

Mark Plass

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2011 Prudential - Davis Productivity Awards

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2011 Prudential - Davis Productivity Awards

Outstanding Achievements and Recipients of the Governor's Excellence Awards

Cesar Torres, Senior Tax Audit Administrator Department of Business and Professional Regulation, Fort Lauderdale Cesar Torres, an author of his department's audit program for the cruise line industry, was on a cruise when he noticed that the ship sold unstamped cigarettes to passengers while docked in Florida. Upon returning to work, he reviewed Florida Statutes and cigarette tax reports filed by cruise lines. He found that only a few of the approximately 100 ships sailing in and out of Florida were filing the proper reports. The cruise industry, for the most part, reported only sales of alcoholic beverages at bars, overlooking the cigarette tax component. Mr. Torres' initial analysis suggested that many ships also failed to report package sales to passengers in their cabins, sales from mini-bars in cabins, free giveaways while in port, and onboard celebrations. He sent notification letters to all companies with active Florida permits and started conducting audits on all ships. As a result, it is estimated that Florida will collect between $1 and $3 million worth of back tax revenue and between $300,000 and $1 million additional taxes annually going forward. For more information, please contact Ben Pridgeon at (850) 414-6172 or email [email protected] 2011 DBPR-18

Individual

DLA Finance and Accounting and DOE Comptroller's Office FLAIR Interface Development Team Department of Legal Affairs, Tallahassee Charles Byrne received a Prudential - Davis Productivity Award for revolutionizing the Department of Education's accounting processes by implementing a quick and intuitive tool to query the Florida Accounting Information Resource system at the transactional level. The tool uses Microsoft Access as a front-end application and SQL Server on the back end to perform queries and transform information into reports or import it into an Excel document. Mr. Byrne subsequently assisted Julie Clark and Sabrina Donovan in making programming changes to adapt the tool to simplify and speed up daily finance and accounting processes at the Department of Legal Affairs, replacing an outdated ad-hoc query application which was difficult to use and costly to maintain. The new system, which eliminated a chronic workload backlog, allows nearly instantaneous extraction of data to quickly fix costly errors. Mr. Byrne's tool was enhanced by adding a library that enables staff to share queries, and an accounts receivable ad-hoc query to answer customer questions about finances within and outside the state. Adapting the Department of Education's application enabled the Department of Legal Affairs to avoid two to three years of development either internally or by a private contracting firm, saving approximately $100,000. There is no better example of effective government than when efficiencies are shared through multi-agency collaboration. For more information, please contact Sabrina Donovan at (850) 414-3420 or email [email protected] 2011 DLA-7

Team

DLA Finance and Accounting and DOE Comptroller's Office FLAIR Interface Development Team (Left to Rignt): Charles Bryne, Julie Clark and Sabrina Donavan

2011 Prudential - Davis Productivity Awards

43

After nearly 30 years,

Capital Health Plan

continues to help state employees Live Well.

An Independent Licensee of the Blue Cross and Blue Shield Association

www.capitalhealth.com

highest in the nation.

Capital Health Plan is ranked the #1 Medicare and #4 Commercial plan in the nation according to "NCQA's Health Insurance Plan Rankings 2010-2011" published by the National Committee for Quality Assurance (NCQA).

Your local plan is ranked among the

Capital Health Plan congratulates this year's Davis Productivity Award winners.

2011.EV.03

Distinguished Team, Work Unit and Partnership Achievements

Technology Advancement Award

Sponsored by Brandt Information Services

Remote Data Capture for Case Managers Team Department of Children and Families, Tallahassee This 20-member team developed first-in-the-nation secure remote software tools that enable 2,200 case managers to increase their daily productivity by one hour, providing them with information needed in the field that improves accountability and increases worker satisfaction that helps reduce turnover. The original contracted services estimate for development, testing, deployment, and training was $2.3 million, which the team completed for $281,986. For more information, please contact Alicia Dyer at (850) 414-7336 or email [email protected] 2011 DCF-22 CompKit Workgroup Department of Children and Families, Chattahoochee Beginning in 2005, this four-member team developed and implemented a "competency to stand trial" training program (CompKit) to help defendants learn what they need to know about the legal process in order to stand trial or participate in plea negotiation. The average annual number of persons discharged from the hospital as competent to proceed increased from 16 to 38, and the average time to restore competency decreased from 363 to 306 days, for four-year average annual savings of $422,370. CompKit has been requested by 235 competency recovery programs and individuals in 46 states and three foreign countries. For more information, please contact Dr. Wayne Anderson at (850) 663-7010 or email [email protected] 2011 DCF-90 Fuel Recovery at the Kinder Morgan Fuel Terminal Department of Environmental Protection, Tallahassee Florida receives its gasoline and diesel fuel supply primarily by ship. Gasoline tanker trucks are loaded at fuel terminals for distribution to gas stations. Filling an empty tanker truck with 10,000 gallons of gas releases vapors that must be controlled. This three-member team implemented a voluntary collaborative public/private first-in-Florida and nationally significant replacement of the wasteful practice of flaring gasoline vapors with a vapor recovery unit that condenses them back into usable liquid gasoline, annually recovering approximately 250,000 gallons of fuel per terminal, which increases tax revenue by approximately $130,000. For more information, please contact Martin Costello at (850) 921-9578 or email [email protected] 2011 DEP-55

Compkit Workgroup (Left to Right): Wayne Anderson, J. Shannon McCord, Ellen Resch, Larry Annis and Steve Lacy

Fuel Recovery at the Kinder Morgan Fuel Terminal (Left to Right) Martin Costello and Sterlin Woodard

Health Services Awards

Sponsored by Capital Health Plan

Complex Civil Enforcement Team Department of Legal Affairs, Tallahassee This 14-member team prosecuted pharmaceutical manufacturers who sold drugs to healthcare providers for less than the price reported to Florida's Medicaid Program, thereby reimbursing providers at inflated amounts. Through litigation and negotiation, the team recovered $122 million in settlements, the largest total in exclusively civil recoveries in the history of the Florida Attorney General's Medicaid Fraud Control Unit. For more information, please contact Michael Karpinski at (850) 414-3777 or email [email protected] 2011 DLA-6 Attorney General Tricor Antitrust Litigation Team Department of Legal Affairs, Tallahassee This six-member team led 26 states in a federal antitrust lawsuit against two pharmaceutical companies for anticompetitive conduct known as product-hopping, which blocks competition by less expensive generic drugs, thereby costing public health agencies and consumers millions of dollars. Florida was chief legal counsel and lead negotiator in a settlement totaling $22.5 million, of which Florida received $3.6 million for drug overcharges. For more information, please contact Laura Daugherty at (850) 414-3855 or email [email protected] 2011 DLA-16

Complex Civil Enforcement Team (Left to Right) : Front Row - Eric Deckerhoff, Kathy Messerschmidt, Stephanie Morse, Traci Trawick, Gretchen Wallace and Michael Karpinski; Back Row - Blake Hunter, Carlos Rey, Mark Bodner, Diana Shumans and Tammy Lary. Not pictured - Shelby Smith, Ashley Brantley and Lizabeth Rogers

Attorney General Tricor Antitrust Litigation Team (Left to Right): Scott Palmer, Laura Daugherty, Carmen Oquendo, Carol Bryant and Elizabeth Arthur. Not Pictured: Trish Connors

2011 Prudential - Davis Productivity Awards

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Distinguished Team, Work Unit and Partnership Achievements

Office Depot Investigation Team Department of Legal Affairs, Fort Lauderdale A major office supply company allegedly switched county, municipal, and local government agencies from one pricing plan to another without their full knowledge or understanding that the shift occurred or that it could lead to higher pricing. This three-member team negotiated the largest settlement in the nation with the supply company, obtaining $4.7 million for a restitution pool for agencies that were harmed by the company's actions, plus $1.3 million to cover the state's cost of the investigation and future enforcement initiatives, for a total added value of $6 million. None of this came easy, as the office supply company insisted that all charges to governmental agencies were in compliance with the contracts in place. Because the company uses the same contract changes in most states, this settlement paved the way for other states to attempt recovery of funds. For more information, please contact Robert Julian at (954) 712-4634 or email [email protected] 2011 DLA-23

Office Depot Investigation Team (Left to Right): Robert Julian, Randi Shapiro, and Fulvio (Joe) Gentili

~

W E

B E L I E V E

~

Every dream deserves an opportunity.

That's why we're proud to support those who make our community a place where dreams do come true.

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2011 Prudential - Davis Productivity Awards

Notable Individual Achievements

Jim Rood, Operations Management Consultant Manager Department of Children and Families, Tampa Jim Rood developed a first-in Florida one-page data workbook to assess regional performance, replacing 90 pages of reports relating to the department's ACCESS, Adult Protective Services, and Family Safety programs. Past efforts to create such a report failed due to technical limitations and an inability to create a system to meet the needs of both program office and operations staff. Mr. Rood's achievement annually saves approximately $100,000 worth of regional staff time. For more information, please contact Terry Field at (813) 558-5525 or email [email protected] 2011 DCF-16 Janis McCord, Sr. Specialist Department of Children and Families, Ft Lauderdale Janis McCord developed a process to require contracted case management agencies to arrange for vulnerable adults and severely disabled adults who live in their own homes to receive services such as bathing and personal assistance. Many of these individuals were on lengthy wait-lists for services in order to prevent institutionalization, and it could have been be months or years before those services would be available. By opening up a line of communication between the Agency for Health Care Administration and HMOs she made it possible for these individuals to remain independent, at no cost to state government, saving Medicaid Waiver funds of $50,310, and indirectly keeping 20 additional care plans from increasing by $77,400. For more information, please contact Janis McCord at (954) 267-2164 or email [email protected] 2011 DCF-20 Paula Benshoff, Park Services Specialist Department of Environmental Protection, Sarasota Myakka River State Park protects 37,000 acres from invasive plants, a task made increasingly difficult as the park becomes surrounded by development and new invasive plants make their way into natural areas. Over a three-year period, Paula Benshoff spent more than 1,500 hours of her own time developing a database that enables park staff to track invasive plant locations, treatment history, and costs. This achievement helped to secure a $40,000 grant for the park. For more information, please contact Elizabeth Jensen at (941) 486-2055 or email [email protected] 2011 DEP-41 Sandra Fitzsimons, Detective Department of Financial Services, Pensacola In addition to her regular duties of investigating insurance fraud-related cases, Detective Sandra Fitzsimons participated in a Healthcare Task Force consisting of local, state, and federal agencies investigating physicians for over-prescribing narcotics. Her extra efforts resulted in more than $300,000 in victim restitution, reimbursement of investigative costs, and forfeit to the department. For more information, please contact Lt. Joe Holokan at (850) 453-7862 or email [email protected] 2011 DFS-37 David McCrystal, Captain Department of Highway Safety and Motor Vehicles, Orlando Captain David McCrystal arrived at work two hours early for two months in order to implement his idea of combining contractor installation of mobile computers with preventive maintenance on the state radio system. This initiative for 324 state troopers' vehicles in Orlando area Troops D and K reduced off-road trooper time by more than 2,500 hours for added value of approximately $50,000. For more information, please contact Cynthia Williams at (407) 737-2300 ext. 1023 or email [email protected] 2011 DHSMV-14 Sandra Fitzsimons

Janis McCord

Captain David McCrystal

2011 Prudential - Davis Productivity Awards

47

Notable Individual Achievements

Russ Bass, Lieutenant Department Of Highway Safety and Motor Vehicles, Tampa Lieutenant Russ Bass's review of a lease for the Florida Highway Patrol's Land O' Lakes office determined that it did not provide adequate communications cable, lighting, and air conditioning. He redesigned the space and worked with the leasing agent to obtain upgrades and enhancements that reduced operational costs by more than $14,000. For more information, please contact Jeffrey Succi at (352) 732-1426 or email [email protected] 2011 DHSMV-22 Russ Bass

Health Services Award

Sponsored by AvMed Health Plans

Mary Gander

Mary Gander, Senior Investigator Department of Legal Affairs, Jacksonville Mary Gander developed a method to review complaints about sub-standard care for elderly and disadvantaged residents. As a senior investigator whose job is performed in other offices by higher paid lieutenants, Ms. Gander handled a 41% workload increase over the past three years for added value of more than $30,000. A Tallahassee manager called Ms. Gander the most efficient patient abuse, neglect and exploitation investigator in North Florida. For more information, please contact Lt. Scott McLeod at (904) 348-2724 ext 114 or email [email protected] 2011 DLA-1 Tammy Peterson, Criminal Financial Analyst Department of Legal Affairs, Tallahassee Tammy Peterson made the Office of Statewide Prosecution, which was owed more than $9 million by criminal offenders, the first state agency to take advantage of a statute permitting suspension of driver licenses for unpaid costs, thereby increasing the liklihood of collecting some of the $9 million owed by 2,700 defendants. If the Office's estimated 29% of these defendants pay their debt in order to have driving privileges restored, approximately $2.6 million additional revenue will be collected by the Office of Statewide Prosecution. For more information, please contact Jackie McDaniel at (850) 414-3470 or email [email protected] 2011 DLA-11

Tammy Peterson

Health Services Award

Sponsored by AvMed Health Plans

Patrice Malloy, Assistant Attorney General Department of Legal Affairs, Fort Lauderdale Patrice Malloy co-led a 43-state investigation of a pharmaceutical manufacturer's off-label marketing practices. This consumer protection initiative resulted in a $33 million settlement, of which Florida received $1.5 million, and ended the manufacturer's unlawful marketing practices. For more information, please contact Laura Daugherty at (850) 414-3855 or email [email protected] 2011 DLA-29 Patrice Malloy Anntoinette Rich, Training Specialist Department of Legal Affairs, Tallahassee (Adapted and implemented a previous award winning achievement) Anntoinette Rich adapted a 2010 Prudential - Davis Productivity Award for training attorney managers by creating a 16-hour training curriculum that combines leadership and policy training for new supervisors department wide for presentation via video conferencing. Her motivation for this achievement was anticipation of substantial personnel changes following election of a new Attorney General in November 2010. For more information, please contact Anntoinette Rich at (850) 414-3443 or email [email protected] 2011 DLA-33

Anntoinette Rich

Notable Individual Achievements

Government Solutions Award

Sponsored by ACS Government Solutions

Angela Caldwell, Purchasing Analyst Department of Management Services, Tallahassee Numerous state agencies formerly expended resources to obtain courier services that were not available on state contract. Angela Caldwell prepared and executed a courier services solicitation in less than 16 weeks, a task that normally takes up to six months. Her achievement was particularly notable because she had been on the job only a couple of weeks, with no previous experience in developing state term contracts. Projected annual state savings exceed $200,000. For more information, please contact Lyle Hackett at (850) 487-8778or email [email protected] 2011 DMS-14

Angela Caldwell

Charles Day, Purchasing Analyst Department of Management Services, Tallahassee Charles Day improved the state contract for office paper by negotiating an average price reduction of 8.8% in March 2009, then negotiating a 1.5% additional discount in March 2010, despite an increase in the producer price index for selected items. He utilized feedback from meetings with end users to add a contract provision that allows agencies the option to tighten delivery schedules, and allows respondents to an office paper solicitation to submit an optional single discount for their balance of line of paper products, with the caveat that the department can accept or reject offers based on the best interests of the state. Added value: $443,250. For more information, please contact Kelley Scott at (850) 488-3049 or email [email protected] 2011 DMS-19 Jose Ramon Llossas, Public Health Nutritionist Supervisor Department of Health, Clewiston Ramon Llossas developed an electronic nutrition assessment form to replace written plans for 20,000 clients in the Lee County Health Department Women, Infants, and Children (WIC) Program. Use of this form by 21 WIC staff saves an average of two minutes per service, worth about $40,000 annually. Mr. Llossas's work was recognized by WIC state auditors as a best practice. For more information, please contact Jane Little at (863) 674-4078 or email [email protected] 2011 DOH-9 Barbara Jean Hard, Administrative Assistant II Department of Health, Tallahassee Barbara Jean Hard developed a first-in-Florida tracking system for single federal audit certification forms that reduced search time from approximately 1,500 hours to 75 hours, saving up to $70,000 worth of staff time, and reduced project resolution delays by providing more timely information to auditor general staff. For more information, please contact Valerie Beynon at (850) 245-4444 ext. 3559 or email [email protected] 2011 DOH-40

Charles Day

Jose Ramon Llossas

Barbara Jean Hard

Health Services Award

Sponsored by Capital Health Plan

Jay Francis, Government Operations Consultant II Department of Health, Tallahassee For decades, pharmaceutical companies shipped inventories to a state warehouse where employees reshipped them to county health departments. Jay Francis streamlined this outdated process by establishing billing and shipping from pharmaceutical wholesalers to 94 sites statewide, reducing average warehouse inventory by $17.5 million, reducing the cost of freight and packaging materials by $47,437, and freeing up five staff positions earning a total of $187,500 to work on a new initiative repackaging pharmaceuticals for the Department of Corrections. For more information, please contact Barbara Lucas at (850) 922-9036 ext 3017 or email [email protected] 2011 DOH-43

Jay Francis

Notable Individual Achievements

Mary Ellis, Distributed Computer Systems Specialist Trainer Department of Health, St. Petersburg In addition to her regular job duties, Mary Ellis designed 21 computer-based training courses on software and applications used by department staff. The courses were made available in an on-line training tracking system so staff can register, take a course, take a follow-up test, and receive training credits mandated for their positions. Nearly 1,000 staff in seven Tampa Bay Area counties utilized the training courses, saving $36,535. Other counties now use this training, and all Department of Health employees have access to it. For more information, please contact James Baird at (727) 824-6984 or email [email protected] 2011 DOH-44

Mary Ellis

Health Services Award

Sponsored by AvMed Health Plans

Joan Higgs

Joan Higgs, Clinical Nursing Director Department of Health, Key West Joan Higgs planned and implemented Monroe County's H1N1 mass vaccination campaign, mobilizing and training medical staff, volunteers, administrative and operational staff to immunize approximately 18% (12,000) of the county's children and adults over a four-month period at 95 school and public vaccination pods along a 120-mile chain of islands. More than $77,000 was collected. For more information, please contact Jillian Lorenz at (305) 809-5611 or email [email protected] 2011 DOH-94 Joseph Martin, IT Security and Disaster Preparedness Consultant Department of Health, Tallahassee Joe Martin determined that the Florida Department of Health's disaster recovery telephone system would not support a county health department in the event of a system failure. After evaluating commercial solutions, he assembled a system in-house, saving more than $55,000. His system subsequently was used to restore phone service to county health departments within hours of failing, thereby reducing delays in providing public services. For more information, please contact Joe Martin at (850) 519-1170 or email [email protected] 2011 DOH-97 Matthew Bremmer, Office Automation Specialist II Department of Revenue, Ft Lauderdale Matthew Bremmer developed an automated "locate tool" and video tutorial for Child Support intake interviews and associated tasks that reduced data entry by 87% in West Palm Beach, Ft. Lauderdale and Ft. Myers, and has been deployed to Child Support offices statewide for estimated annual time savings worth $100,000. Besides eliminating the need for continuous training sessions, it promoted better customer service. For more information, please contact Vicki Dailey at (941) 255-7632 or email [email protected] 2011 DOR-13 Dong Chen, District ITS Program Manager Department of Transportation, Fort Lauderdale Dong Chen created a template for Requests for Proposals for intelligent transportation system projects that eliminate the need to pay consultants to prepare documents each time a project is developed, saving an estimated $3.2 million over the past four years. For more information, please contact Dong Chen at (954) 847-2785 or email [email protected] 2011 DOT-58

Joseph Martin

Matthew Bremmer

Dong Chen

A Win for Education Award

Sponsored by The Florida Lottery

Carlos Sarmiento

Carlos Sarmiento, Community Traffic Safety Program Coordinator Department of Transportation, Miami Carlos Sarmiento combined engineering, education, and enforcement strategies that helped obtain more than $9 million in federal funds for infrastructure improvement and safety training, thereby enabling more South Florida kids, including those with special needs, to walk and bike safely to school. For more information, please contact Ramon Sierra at (305) 470-5336 or email [email protected] 2011 DOT-100

Notable Individual Achievements

Jankristof Devastey, Traffic Operations Analyst Department of Transportation, Miami The federal government underwrites projects to correct documented unsafe conditions on public roads. Jankristof Devastey improved the accuracy of identifying hazardous conditions at state highway intersections, thereby helping to increase federal funding of safety projects by $7 million. For more information, please contact Ramon Sierra at (305) 470-5336 or email [email protected] 2011 DOT-119 Javier Rodriguez, Intelligent Transportation Systems Engineer Department of Transportation, Miami Javier Rodriguez redesigned the Road Ranger Program's scope of services to eliminate duplicate contract administration, annually saving $120,000. He oversaw automation of the program's inspection process, saving approximately $50,000. And he helped reduce the annual cost of maintaining a public information website, saving $30,000. For more information, please contact Omar Meitin at (305) 470-5335 or email [email protected] 2011 DOT-202 Kathleen VanderHam, Staff Assistant Florida Deptatment of Law Enforcement, Tampa After staff support for the Tampa Bay Regional Operations Center was reduced from six members (whose salaries and benefits had totaled approximately $110,000) to two members, Kathleen van der Ham was reassigned from the Brooksville Office to Tampa where the number of investigative staff she supported increased from seven to 66. The Special Agent in Charge wrote: "On more than one occasion I was approached by supervisors who reported they had never been provided such service by a staff assistant. She went above and beyond in the provision of information and products on a consistent basis with minimal direction. The quality and quantity of her work was unsurpassed." For more information, please contact Jim Madden at (813) 878-7890 or email [email protected] 2011 FDLE-11 Michael Antal, Special Agent Florida Department of Law Enforcement, Jacksonville Over a three-year period, Special Agent Mike Antal researched funding sources and wrote grant applications that secured nearly $800,000 to train and equip 24 investigators in 14 state and local law enforcement agencies to perform both computer and cell phone investigations, and search and seizure of digital evidence. For more information, please contact Gary Nehrbass at (904) 360-7100 or email [email protected] 2011 FDLE-13 Kristen Cortes, Special Agent Florida Department of Law Enforcement, Panama City A decade ago, Special Agent Kristen Cortes helped establish the Northwest Florida Healthcare Task Force. In 2006, she began a task force investigation of a doctor for over-prescribing pain medicines, which resulted in a 2009 conviction. And in 2010, because of her expert knowledge, Special Agent Cortes was selected to the legislatively mandated Governor's Prescription Drug Monitoring Program Task Force as the law enforcement representative. For more information, please contact Steve Desposito at (850) 595-2022 or email [email protected] 2011 FDLE-33 Frank Ballentine Jr., Assistant Director for Maintenance University of Central Florida, Orlando Frank Ballentine changed how the university maintains and replaces roofing systems. Faced with scheduled replacements on five buildings, his research identified an alternate coating system that met Energy Star specifications, will reduce energy costs due to the coating's high reflectivity, and saved $1.2 million. For more information, please contact Frank Ballentine at (407) 823-3579 or email [email protected] 2011 UCF-9 Michael Antal Jankristof Devastey

Javier Rodriguez

Kathleen VanderHam

Kristen Cortes

Frank Ballentine, Jr.

Notable Team, Work Unit, Partnership Achievements

Closed Gulf Coast Center Ahead of Schedule Gulf Coast Center Closure Team Agency for Persons with Disabilities, Tallahassee Closure of a state facility usually begins after all residents have been discharged. By continuing to provide services to residents while closing the Gulf Coast developmental disabilities center, this eleven-member team, named the Mothball Brigade, saved nearly $2 million. For more information, please contact Sue Holland at (352) 955-6038 or email [email protected] 2011 APD-4

Gulf Coast Center Closure Team (Left to Right): Jolie LaTourelle-Jones, Stephen Boley, Jon Creamer, and Charles Ball; Michael Mayfield, Sue Rayford, Cindy Millican, and Ray Newman; Geri Williams. Not pictured: Wes Underwood and Larry Ragsdell

Environmental & Energy Conservation Award

Sponsored by Florida Power & Light

Labor Market Statistics Mapping Team (Left to Right): Stephanie Davis, Imaura Griffin, Jay Hayes, Chris Knight, Wiley Randolph and Brandon Tedder

Developed Geographic Information System Application for Oil Spill Labor Market Statistics Mapping Team Agency for Workforce Innovation, Tallahassee This six-member team designed the Florida Gulf Recovery Business Locator, an internet-based Geographic Information Systems application, to help businesses recover from the Deepwater Horizon oil spill. The application plotted individual businesses by industry title and their number of employees on a map of gulf coast states. These states used the tool to assist businesses with recovery and affected workers with reemployment. In-house development of infrastructure, software, and access to data needed to create and run the application saved an estimated $85,000. For more information, please contact Rebecca Rust at (850) 245-7257 or email [email protected] 2011 AWI-5

Developed and implemented the Pinellas Bactrocera Delimitation Survey Pinellas Bactrocera Delimitation Survey Team Department of Agriculture and Consumer Services, Clearwater In response to finding Oriental Fruit Flies, one of the world's most serious pests, in Pinellas County, this two-member team worked 15-hour days, seven days a week, developing and implementing a delimitation survey that pinpointed the boundaries of the infestation. Their work protected commercial growers and home owners from an infestation that attacks more than 100 fruits and vegetables, and that previously cost $1 million to bring under control in Palm Beach County. For more information, please contact Leo Sansoucy at (407) 884-2031 or email [email protected] 2011 DACS-48

Pinellas Bactrocera Delimitation Survey Team (Left to Right): Mark Spearman and Richard White

Technology Advancement Award

Sponsored by Brandt Information Services

Streamlined Data Analysis by Developing Single Source Dashboard Central Region Program Office Dashboard Team Department of Children and Families, Wildwood This two-member team developed a web-based dashboard of key performance measures that reduces time spent tracking data by 89%, annually saving 39 managers 3,700 hours, worth approximately $170,000. This achievement can be implemented statewide. For more information, please contact Jorge Martinez at (352) 330-5806 or email [email protected] 2011 DCF-13

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2011 Prudential - Davis Productivity Awards

Notable Team, Work Unit, Partnership Achievements

Answered Customer Case Specific Questions Gainesville Customer Service Team Department of Children and Families, Gainesville After being trained on systems normally used by processing and administrative staff, this five-member clerical team researched cases and answered customer questions which otherwise would be handled by case managers or supervisors, for added value of $47,000. For more information, please contact Lynn Dann at (352) 955-5423 or email [email protected] 2011 DCF-28 Developed Processes to Efficiently Check for Prisoner Fraud Prisoner Fraud Prevention Team Department of Children and Families, Tampa This five-member team developed processes that identified more than 800 fraudulent applications for Food Stamp by prisoners for their families, resulting in criminal investigations by the Florida Department of Law Enforcement, four-month savings of $760,000, and review for statewide implementation of corrective action. For more information, please contact Olga Millan at (813) 558-5687 or email [email protected] 2011 DCF-47 Worked to Maintain an Undocumented Client in Safe Environment Undocumented Client team Department of Children and Families, Tampa This two-member team worked with an Amish client in his 90s who had no birth certificate, proof of U.S. residency, or work history. The client stated that the only evidence of his birth was recorded in his family's Bible which was buried with his mother when she passed away years ago. Team members obtained affidavits from persons attesting the client was known to them for more than30 years, and they developed relationships with Tampa area service providers which resulted in free services to their client, saving the Department of Children and Families more than $25,000. For more information, please contact Kelly Kelley at (813) 375-3994 or email [email protected] 2011 DCF-49 Developed American Recovery and Reinvestment Act (ARRA) Florida Recovery System Florida Recovery Reporting System Team Department of Children and Families, Tallahassee This 19-member team of DCF Information Technology Services staff assisted the Governor's Office of Economic Recovery's oversight of $13 billion of American Recovery and Reinvestment Act funds for education, transportation, renewable energy, and unemployment compensation by developing a reporting system for agencies receiving funds to track and report on expenditures to help meet accountabilty and transparency requirements. In-house use of the system saved up to an estimated $300,000. For more information, please contact Don Winstead at (850) 488-0789 or email [email protected] 2011 DCF-99

Gainesville Access Customer Service Team (Left to Right): Back row - Shabon Span, Tammy Martinsen; Front row - Linda Olaoye and Cynthia Calloway

Prisoner Fraud Team Prevention (Left to Right): Rolla Marlatt, Timothy Duggan, Wilma Gallmon, Olga Batista-Millan, Dianna Laffey

Undocumented Client Team (Left to Right): Ivelisse Simono and Tom Canham

Environmental & Energy Conservation Award

Sponsored by Florida Power & Light

Constructed Protective Wall in Front of Historic Cistern Collier-Seminole State Park's Grocery Place Team Department of Environmental Protection, Naples This four-member team loaded and unloaded tons of lime rock and concrete while battling heat, mosquitoes, and thunderstorms in order to construct an erosion prevention wall in the Florida Everglades, saving an estimated $25,000 versus contracting the job. For more information, please contact Kirby Wilson at (239) 394-3397 or email [email protected] 2011 DEP-15

Collier-Seminole State Park's Grocery Place Team (Left to Right): Jerry Innis, Maulik Patel, Henry Gonzalez and Meredith Kruse

Notable Team, Work Unit, Partnership Achievements

Developed Construction Policy Tracking Database Bureau of Compliance Contractor Accountability Team Department of Financial Services, Tallahassee This five-member team developed a database that enables contractors to hold subcontractors accountable for meeting their workers' compensation obligations. The team's database provides 7,000 contractors email notification concerning changes to their sub-contractors' workers' compensation coverage status. Previously, contractors faced additional premiums and liability for injuries because of unknowingly hiring uninsured subcontractors, or subcontractors with cancelled or fraudulent policies. For more information, please contact Gregory Mills at (850) 413-1878 or email [email protected] 2011 DFS-38

Bureau of Compliance Contractor Accountability Team (Left to Right): Back Row - Mark Mark, Greg Mills, William Dorney; Front Row - Robert Lambert and Tasha Carter

Coordinated Facilitation of Complex Investigations Major Case Squad Department of Financial Services, Tallahassee This seven-member squad was trained and cross-designated as federal agents, thereby increasing the department's investigative focus on criminal acts. This squad's achievements include working with the U.S. Immigration and Customs Enforcement agency on the most significant mortgage fraud initiative in the country, and seizing a $3 million parcel of real estate in Dade County, 50% of which likely will accrue to the state. Compensated with federal funds for extra hours, weekends, and holidays, their work with several federal agencies having independent levels of supervision requires them to carefully navigate different agency policies and procedures. For more information, please contact Paul Meyers at (850) 413-4028 or email [email protected] 2011 DFS-43

Major Case Squad (Left to Right): Paul Meyers, Lorie Wiese, Michael Smith, Steven Firestone, John Swope. Not Pictured: James Bartoszak

Developed IID Program Outcome Measurement Database Ignition Interlock Device (IID) Program Outcome Measurement Team Department of Highway Safety and Motor Vehicles, Tallahassee This three-member team designed and implemented a first-in-the-nation database to track the outcome behavior of persons mandated to use Ignition Interlock Devices, mechanisms that prevent a driver from operating a vehicle while under the influence of alcohol. The team's achievement is now the benchmark for six states including Texas and California, as well as five countries including France and Sweden. In-house development of the database saved an estimated $75,000. For more information, please contact Milton Grosz at (850) 617-2527 or email [email protected] 2011 DHSMV-26

Ignition Interlock Device (IID) Program Measurement Team (Left to Right): Rod McQueen and Milton Grosz. Not Pictured: Barbara Lauer

Technology Advancement Award

Sponsored by Brandt Information Services

Developed Tag Listing for License Plate Reader Software License Plate Reader Tag Listing Team Department of Highway Safety and Motor Vehicles, Tallahassee This seven-member team developed a first-in-Florida system for patrol vehicles that uses specialized cameras to read license plates and automatically report violations from a list of suspended and revoked driver licenses and expired auto tags. Law enforcement agencies using this system report a 100% increase in the number of drivers cited, and increased arrests on outstanding warrants and non-driving related criminal charges. These successes can be replicated by any law enforcement agency utilizing License Plate Reader technology. The team saved an estimated $25,000 worth of development costs. For more information, please contact Kevin Gray at (850) 617-2659 or email [email protected] 2011 DHSMV-27

License Plate Reader Tag Listing Team (Left to Right): Leslie Langston, Jeffrey Stephenson, Kevin Gray, Major Steve Williams. Not Pictured: John Lake, Cale Langston and Larry Coffee

2011 Prudential - Davis Productivity Awards

55

Notable Team, Work Unit, Partnership Achievements

Reduced Costs for Updated Phone Systems Phone System Re-Purposing Team Department of Highway Safety and Motor Vehicles, Tallahassee Following the closure of five driver license offices as a cost saving measure, this two-member team reconfigured the phone systems from these offices to replace aging systems in Florida Highway Patrol offices, for added value of approximately $50,000. For more information, please contact Theresa Lane at (850) 617-2052 or email [email protected] 2011 DHSMV-51

Phone System Re-Purposing Team: Herbert Lush. Not Pictured: Craige Goodman

Implemented Florida Highway Patrol Vehicle Maintenance Group Florida Highway Patol Auxiliary Maintenance Team Department of Highway Safety and Motor Vehicles, Jacksonville This four-member team developed a system that enables troopers who are on duty during hours when repair and maintenance shops are not open to leave their vehicles at the Highway Patrol station and use spare vehicles while team members perform required service or maintenance, after which troopers pick up their assigned vehicles. Volunteer hours worked by the four team members, and elimination of overtime for on-duty troopers, saved an estimated $30,000. For more information, please contact Keith Gaston at (904) 695-4108 or email [email protected] 2011 DHSMV-54 Reduced Expenditures Converting Surplus Military Rifles for Troopers Military M16 Rifles Conversion Team Department of Highway Safety & Motor Vehicles - Florida Highway Patrol, Tallahassee Over the past several years, assaults involving firearms against Florida Highway Patrol troopers have increased, requiring troopers to respond with deadly force in multiple incidents. To help protect troopers, the Patrol sought to provide its 1,600 uniform members with rifles retailing at $1.4 million. As a cost saving alternative, this two-member team took advantage of a military surplus program to obtain 267 M16 rifles at $48.80 each, then spent eleven months converting them from military (fully automatic) to police patrol specifications (semi-automatic), saving nearly $200,000. For more information, please contact Lt. Colonel Ernie Duarte at (850) 617-2373 or email [email protected] 2011 DHSMV-61

Military M16 Rifles Conversion Team (Left to Right): Jayme Barlow and Captain Matt Walker

Strengthened Consumer Protection Against Abusive Debt Relief Practices Economic Crimes Debt Relief Task Force Department of Legal Affairs, Tampa After 13,279 Floridians paid more than $22 million, over four years, in advance fees to a leader in the debt relief industry, in violation of the state's deceptive trade practices act, this seven-member team put Florida in the forefront of the fight against abusive debt relief practices by securing a temporary injunction against this practice, and contributing to new federal regulations prohibiting advance fees and improving industry practices. The injunction can save an estimated 13,000 consumers a projected $5.4 million a year in fees. For more information, please contact Victoria Butler at (813) 287-7200 or email [email protected] 2011 DLA-10 Stopped Dietary Supplement Scheme FWM Laboratories Investigation Team Department of Legal Affairs, West Palm Beach This two-member team adapted "negative option" case advice and techniques related to the publishing industry that were developed by a former Prudential - Davis Productivity Awards winner. As a result, they convinced a dietary supplement company to refund more than $34 million to dissatisfied customers worldwide, and to change the company's advertising and ordering procedures to make it easier for customers to stop delivery and charges for unwanted merchandise. The company also agreed to pay $200,000 to cover the cost of the state's investigation and for future enforcement initiatives. The size of this settlement the largest of this type ever in Florida - was nationally significant, and a press release was picked up by outlets across the U.S. For more information, please contact Robert Julian at (954) 712-4634 or email [email protected] 2011 DLA-21

FWM Laboratories Investigation Team (Left to Right): John Konopka and Samantha Feuer

56

2011 Prudential - Davis Productivity Awards

Notable Team, Work Unit, Partnership Achievements

Stopped Massive Deceptive Advertising Scheme ModernAd Media Investigation Team Department of Legal Affairs, Tallahassee In 2009, the biggest player in the online incentive marketing field ("Win A Free Laptop!") received 200 million hits on its webpage but gave away only 20 laptops as prizes, meaning the chances of winning were 1 in 10 million. This three-member team convinced the firm, represented by a former Attorney General who provided advice on how to defend against state's allegations, to change its operation to make it much easier for consumers to complete all of the firm's offers and win prizes. Since it was impossible to determine how much money individuals previously may have lost by attempting to get "free" prizes, the firm agreed to pay $2.9 million to the state to an out of court settlement. For more information, please contact Mark Campbell at (850) 414-3805 or email [email protected] 2011 DLA-22 Reduced People First Contract Cost and Enhanced System People First Contract Renegotiation Team Department of Management Services, Tallahassee People First is the state's personnel information system that contains 800,000 individual accounts and provides human resources services to approximately 240,000 active state employees and retirees. This five-member team negotiated a contract extension with the People First contractor that saves $4.75 million more than the maximum projected by the legislative Office of Program Policy Analysis and Government Accountability. For more information, please contact David DiSalvo at (850) 413-9579 or email [email protected] 2011 DMS-10 Upgraded Critical Software for the People First System People First System Upgrade Team Department of Management Services, Tallahassee This 19-member team negotiated upgrades to software packages that made 135 system enhancements to the state's People First personnel system that contains 800,000 individual accounts and provides human resources services to approximately 240,000 active state employees and retirees. Improvements include an automated leave payout process, tutorial-based personnel action request process, and an electronic timesheet. The estimated value of service hours provided at no cost to the state was up to $19 million. For more information, please contact David DiSalvo at (850) 413-9579 or email [email protected] 2011 DMS-18 Reduced Outsourcing by Incorporating Available Resources Hurston Maintenance Team Department of Management Services, Orlando In addition to regular building maintenance responsibilities, this nine-member team, supervised by a former roofing professional who ensured that all safety standards were met, repaired a constantly leaking roof at the Florida Department of Law Enforcement's Orlando crime lab, saving $343,300 versus the cost of outsourcing the work, and avoiding potential damage to scientific instruments and investigative work. For more information, please contact Dan Eberhart at (407) 999-5469 or email [email protected] 2011 DMS-20

Hurston Management Team (Left to Right): Front row Mike McClanahan, Duanne Brosseau, Scott Woods; Back row - Karl Spooner, Dave Edwards, Tiffany Stephens, Thermon Patterson, Michael Green, Alan Nelson

ModernAd Media Team Investigation (Left to Right): Maximillian Changus, Rebecca Woolever, and Mark Campbell

egotiation People First Contract Renegotiation Team (Left to Right): David Disalvo and David Faulkenberry. Not pictured: Jimmy Cox, Andrea Simpson and Tim Horkan

People First System Upgrade Team (Left to Right): 1st row - Regla Mompeller, Cheri Van Gundy, Mecah Graham, Andrea Simpson; 2nd row - Jimmy Cox, Mindy Rudd, Tommy Wagner, Lydia Stafford, Brenda Hough, Toni Estes, Janice Lowe; 3rd row - Verla Lawson, Mike Davis, Alissa Perdue, David DiSalvo, Mike Waller, Steve Eaton. Not pictured: David Faulkenberry, Linda Ogle

2011 Prudential - Davis Productivity Awards

57

Notable Team, Work Unit, Partnership Achievements

Health Services Award

Sponsored by Capital Health Plan

Designed and Implemented Automated On-line Providier Credentialing System Children's Medical Services Provider Management and Credentialing Team Department of Health, Tallahassee This 10-member team developed a first-in-the-nation Children's Medical Services on-line provider system that automates physician and provider credentialing processes, thereby reducing the time to make decisions on physician applications to deliver services to children with special health care needs from 180 to 30 days and reducing annual staff costs by Children's Medical Services Provider Management and Credentialing Team (Left to Right): Front Row - Celica approximately $500,000. For more information, please contact Ms. Stefanie Voss at (850) Coleman, Maryann Clements, Lynn Marie Fireham- 222-1400 or email [email protected] 2011 DOH-2

mer; Back Row - Brenda Tune, Sally Golden-McCord, Marceller Hines, Ann Kaperak, Ralph Anderson

Virtual Bioterrorism Exercise Design Team (Left to Right): Michael McDonald, Jack Pittman, Patrick Gardner and Reid Jaffe

Developed a Virtual Bioterrorism Exercise for Emergency Planners Virtual Bioterrorism Exercise Design Team Department of Health, Tallahassee This four-member team developed a first-in-the-nation virtual, 20-day, scenario-based, bioterrorism disaster preparedness exercise that enabled 415 state and local emergency planners to fulfill their training requirements while saving an estimated $1.7 million worth of travel and per diem. It also allows emergency planners from all ranges of government to fulfill important training obligations. For more information, please contact Valerie Beynon at (850) 245-4444 ext. 3559 or email [email protected] 2011 DOH-32

Information Technology Team (Left to Right): Lee Anderson, Brent Drye and Barbara Lucas

Adapted Online Ordering Forms from Sharepoint to Internet Information Technology Team Department of Health, Tallahassee This three-member team modified the Department of Health's award winning pharmaceutical services ordering process. Approximately 1,600 entities including county health departments, the Department of Corrections, and outside vendors can now order drugs online, rather than via phone and fax, from the department's central pharmacy, thereby reducing turnaround time by 50% with fewer errors. Electronic ordering annually saves approximately $235,000 worth of personnel and shipping costs. For more information, please contact Christian Anderson at (850) 922-9036 ext. 3011 or email [email protected] 2011 DOH-53

Health Services Award

Sponsored by Capital Health Plan

Epidemiological (EPI) Team (Left to Right): Front Row - Kerry Hunt, Connie Bane, Kalynn Pressly; Back Row - Sherrie Serpas, Jennifer Cox, Kathy Soto, Michael Fluharty

Developed and Implemented a Plan for How to Approach a Tuberculosis (TB) Epidemic at a Local High School Epidemiological (EPI) Team Department of Health, Panama City This seven-member team responded to a tuberculosis epidemic at a high school in Bay County by conducting more than 1,500 basic tests, then using a special advanced test on 67 individuals whose basic tests came back positive, to determine those who were contagious and had to be treated, thereby saving more than $40,000. For more information, please contact Kalynn Pressly at (850) 872-4455 ext. 1247 or email [email protected] 2011 DOH-54

58

2011 Prudential - Davis Productivity Awards

Notable Team, Work Unit, Partnership Achievements

Health Services Award

Sponsored by AvMed Health Plans

Developed An Interactive Computer Model for Dispensing Antibiotics Disaster Medication Dispensing Team Department of Health, West Palm Beach This four-member team developed a first-in-the nation disaster preparation computer program that improves accuracy and increases the number of persons receiving antibiotics from during a biological episode or bioterrorist attack from 516 to 720 per hour. This achievement can be implemented by other county health departments, and is available to counterparts in 72 metropolitan areas that make up the Cities Readiness Initiative. For more information, please contact Alfred Grasso at (561) 671-4016 or email [email protected] 2011 DOH-82

Disaster Medication Dispensing Team (Left to Right): Hyla Polen, Daniel Lee, Philip Levenstein and Tereza McCabe

Maximized Revenue by Capitalizing on Missed Billing Opportunities Team Revenue Maximization Department of Health, Kissimmee This eight-member team implemented three new or revised tools that enable staff to verify the billing status of client services, and to rectify missed billing opportunities and outstanding payments for client services, thereby increasing revenue by $183,026. As a result of this achievement, the Osceola County Health Department ranked first statewide in percentage of funds captured for outstanding billed services. For more information, please contact Donna Parker at (407) 343-2150 or email [email protected] 2011 DOH-92

Team Revenue Maximization (Left to Right): Monica DeBouse, Donna Parker and Mercedes Garcia

Developed, Implemented and Streamlined Electronic Application Review Process Board of Nursing Licensure Unit Department of Health, Tallahassee This 13-member team developed an electronic review process that reduced nurse licensing application time from 24 to 18 days despite an increase in applications from 14,082 to 21,274, for estimated economic impact of $16.1 million in direct wages to nurses and $48.3 million to communities, according to U.S. Department of Labor methodology. This process has been deployed to all 50 professions within the Florida Department of Health's medical quality assurance. For more information, please contact Tammy Collins at (850) 245-4133 or email [email protected] 2011 DOH-95

Developed Innovative Contract Method to Expedite Project Delivery Design Build Push Button Contract Team Department of Transportation, Tampa This 45-member team achieved a first-in-the-nation reduction of the time to complete traffic safety projects, from approximately 36 months to three months, thereby providing an estimated $6.6 million worth of benefits from seven safety improvements in 2009-10. The U.S. Department of Transportation has requested the team to share its innovative contracting method with other state DOTs. For more information, please contact Peter Hsu at (813) 975-6251 or email [email protected] 2011 DOT-50

Board of Nursing Licensure Unit (Left to Right): Front Row - Brandi Hignight, Christy George, Ruben Mercado, Katie Swiatkowski and Edith Rogers; Back Row - Carliayn Kell, Vickie Boyd, Joann Hartmann, Daphne Laurie, Tammy Collins and Amanda Townsley

Design Build Push Button Contract Team (Left to Right): Front Row - Ping Hsu, Chester Chandler, Rochelle Garrett, Sherlena Korman, Pat Morgan, Judy Ogilby, DeJuana Genco, Genelle Schnedl, Ba Pham, Vaughn Cooper; Back Row - Kevin Dunn, David Skrelunas, Linda Allen, Karla Furney, Dan Haberle, Scott Arnold, John Escobio, Mike Koptic, John Ellis. Not Present- Brian Gelock, Brian McKishnie, Brian Pickard, Chad Frick, Chris Richter, Eugene Simmons, Hussein Sharifpour, Joe Tatman, Keith Crawford, Mark Walters, Mark Hall, Otto Ulmer, Ronald Chin, Stephen Branson, Tim Folsom, Tim Hyde, William Riha, Elizabeth Wehle, Karen Demeria, Linda Mitchell, Lisa Propps, Megan Arasteh, Patricia Short, Sally Prescott, Sandra Gonzalez, Kim Warner

Notable Team, Work Unit, Partnership Achievements

Technology Advancement Award

Sponsored by Brandt Information Services

District Seven Highway Safety Program Team (Left to Right): David Skrelunas, William Riha and Ping Hsu. Not Pictured: Joseph Santos

Applied Technology to Systemically Identify Candidate Safety Projects District Seven Highway Safety Program Team Department of Transportation, Tampa (Adapted and implemented a previous award winning achievement) This four-member team adapted an award-winning crash data management system in order to help identify lowcost safety project candidates, thereby helping to reduce the cost of preliminary engineering and design of safety projects by an estimated $500,000 on $5 million for safety projects. For more information, please contact Peter Hsu at (813) 975-6251 or email [email protected] 2011 DOT-52

ITS Deployment Team (Left to Right): Jason Trujillo, Daniel Smith, Tony Mendoza and Dong Chen

Saved Costs by Eliminating Unnecessary Power ITS Deployment Team Department of Transportation, Fort Lauderdale Intelligent Transportation System devices (mechanisms placed on a roadway to encourage safer travel) typically require a power source to be located approximately every mile. This two-member team worked with Florida Power & Light to increase the distance between power source locations from one to eight miles along a 71-mile section of roadway, thereby saving $612,000. For more information, please contact Daniel Smith at (954) 847-2785 or email [email protected] 2011 DOT-56 Reduced Project Scope to Save Costs ITS Power Upgrade Team Department of Transportation, Fort Lauderdale This two-person team determined that ten intelligent transportation system generators scheduled to be installed along I-95 for use during emergency power outages would need to be replaced during a future project. Adjusting the scope of a current project so it would not be affected by the future project will avoid unnecessary expenditure of $1.1 million. For more information, please contact Dong Chen at (954) 847-2785 or email [email protected] 2011 DOT-62

ITS Power Upgrade Team (Left to Right): Jason Trujillo and Dong Chen

Government Solutions Award

Sponsored by ACS Government Solutions

FLAIR Information Delivery Options (FIDO) Development Team (Left to Right): Brad Waldron, Wayne Carter, Zhonghua Zhao, Jim Oakley, Debbie Chbat, Chris Craig, Lisa Wilkerson, Kelly Lutz. Not pictured: Kristopher Baker, Morgan Bunch, Lisa Combs, Paul Farmer, Khuram Khan, Scott Maynor, and Shaun Martin.

Developed Flair Information Delivery Options (FIDO) FLAIR Information Delivery Options (FIDO) Development Team Department of Health, West Palm Beach This 15-member team used an award-winning ledger financial reporting System as a foundation to create a database application for the department's accounting and budgeting system that enables users to retrieve and audit current and historical financial information from a single location. This achievement is projected to achieve efficiency savings of $572,000 annually, based on the average number of hours saved by employees tracking financial performance of the Agency's 465 cost centers, in addition to a one-time cost avoidance of $267,000 resulting from in-house development of the database application.. For more information, please contact Jim Lane at (850) 414-4781 or email [email protected] 2011 DOT-82

60

2011 Prudential - Davis Productivity Awards

Notable Team, Work Unit, Partnership Achievements

Developed Tampa Bay Pedestrian Safety Action Plans Pedestrian Safety Action Plan Team Department of Transportation, Tampa Pedestrian crashes account for fewer than 3% of crashes but more than 20% of fatalities. This ten-member team collaborated with the Federal Highway Administration plus Hillsborough and Pinellas Counties to develop pedestrian safety action plans that became one of four sets of plans nationally to win grants to implement engineering, education and enforcement improvements. The plans also enabled DOT to win a $430,000 National Highway Traffic Safety Administration grant to fund approximately 10,000 hours of traffic enforcement efforts in Hillsborough and Pinellas Counties. For more information, please contact Peter Hsu at (813) 975-6251 or email [email protected] 2011 DOT-110 Developed Tool to Remove Pull Box Covers Pull Box Cover Remover Team Department of Transportation, Miami This two-member team invented and fabricated a tool to easily remove pull box covers for inspections of pull boxes, thereby reducing the time to remove pull box covers from approximately 20 minutes to two minutes, thereby increasing the number of intersection lighting inspections daily from two to six for estimated annual added value of $25,000. For more information, please contact Rudy Garcia at (305) 470-5351 or email [email protected] 2011 DOT-131 Reducing Roadway Reconstruction Costs Construction Plans Review Team Department of Transportation, Miami This five-member public/private team substituted geogrid reinforcement material for muck removal and embankment replacement on a project on Grassy Key in the Florida Keys, thereby saving natural resources and reducing construction time 80 days to save $183,455. Use of geogrid on future projects will continue to save money and speed up highway construction. For more information, please contact Charlie Phinizy at (305) 289-6107 or email [email protected] 2011 DOT-133 Enhanced Pavement Forensics Investigation Methods and Protocols Pavement Forensic Investigation Team Department of Transportation, Gainesville This five-member team developed a first-in-Florida methodology to determine the cause of premature failure on two aprons at a local airport after minimal testing. The team's methodology improves forensic investigation of pavement structures by mapping pavement stiffness, and it improves interpretation of test results and provides an engineered evaluation plan, thereby reducing time-consuming and destructive tests by selecting the most critical areas of pavement to further explore. This methodology can aid pavement design and evaluation performed by all levels of highway agencies, the construction community and consultants. Projected annual added value is at least $150,000. For more information, please contact Charles Holzschuher at (352) 955-6341 or email [email protected] 2011 DOT-134 Increased Signal Efficiency on Congested Roadways Congested Corridor Improvement Team Department of Transportation, Ft. Lauderdale This four-member team developed and implemented off-peak signal retiming that increased green light time by 15% for a majority of motorists in congested areas of South Florida. This achievement reduced average daily delay by 148 seconds per vehicle, annually saving motorist fuel and time valued at nearly $4 million. For more information, please contact Melissa Ackert at (954) 777-4156 or email [email protected] 2011 DOT-156

Pedestrian Safety Action Plan Team (Left to Right): Ping Hsu, Demian Miller, Jeanette Rouse, Gina Harvey, David Skrelunas, Gary Tait and Pete Brett. Not Pictured: Hussein Sharifpour, Rudy Umbs, William Riha

Pull Box Cover Remover Team (Left to Right): Luis Lopez and Frank Husbands

Construction Plans Review Team (Left to Right): Mario Cabrera, Jose Barrera and Mikhail Dubrovsky. Not pictured: Antonio Diaz and Felix Rodriguez

Pavement Forensic Investigation Team (Left to Right): Front Row - Hyung Suk Lee, Brian Bixler, Bruce Swidarski; Back Row - Jonathan Moxley and Todd Britton

gested Congested Corridor ImprovementTeam (Left to Right): Jonathan Overton, Melissa Ackert, John Kleinedler and Charlie Zhu

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Notable Team, Work Unit, Partnership Achievements

Eliminated Utility Risks through Comprehensive Coordination Efforts Flagler Bridge Utility Coordination Team Department of Transportation, Fort Lauderdale The Flagler Memorial Bridge Replacement project was the first movable design-build project in Florida. This two-member team reduced the cost of utility relocation for the project from an estimated $6.9 million to $4.0 million, reduced bridge replacement construction time by approximately one year, and helped develop a consistent statewide approach to utility relocation when using the design-build method to deliver a project. For more information, please contact Tim Brock at (954) 777-4125 or email [email protected] 2011 DOT-158 Developed a District Traffic Signal Retiming Program Traffic Signal System Unit Department of Transportation, Bartow This four-member team developed a five-year program that uses traffic count data to adjust the timing of more than 1,000 signals along state highways in Southwest Florida, thereby annually saving an estimated $43 million worth of motorist fuel and time. For more information, please contact L. K. Nandam at (863) 519-2490 or email [email protected] 2011 DOT-162 Established Vehicle Video Detection at Signals Under Construction Vehicle Detection In Work Zones Team Department of Transportation, Fort Lauderdale Traffic signals often cause motorist delays during roadway construction. This four-member team established first-in-Florida criteria to assess the costs and benefits of installing video detection, in order to determine which types of projects yield the most motorist benefit in terms of the cost of installation, and number of days that detection must be operational, before a positive return on investment is realized. Motorist savings during two intersection projects with video vehicle detection were $768,000. For more information, please contact Jonathan Overton at (954) 777-4376 or email [email protected] 2011 DOT-165

Flagler Bridge Utility Coordination Team (Left to Right): Leslie Wetherell and Anne Endsley

Traffic Signal System Unit (Left to Right): Renjan Joseph, John Buckley and Ken Bass. Not pictured: Manny Rodriguez

Vehicle Detection In Work Zones Team (Left to Right): Jonathan Overton and Melissa Ackert. Not Pictured: Brian Collins, Robert Hendrickson

Environmental & Energy Conservation Award

Sponsored by Florida Power & Light

Developed a Cost Effective Mitigation Plan to Restore Estaurine Wetlands Snook Island Wetland Mitigation Team Department of Transportation, Fort Lauderdale This three-member partnership developed a wetland mitigation site on the Intracoastal Waterway in Palm Beach County that meets environmental requirements for five bridge replacements, saving $780,000 and allowing $300 million worth of construction over the next five years. For more information, please contact Ann Broadwell at (954) 777-4325 or email [email protected] 2011 DOT-167 Achieved a 91% Negotiated Settlement Rate for Cost Savings in Right of Way Acquisition Right of Way Acquisition Team Department of Transportation, Fort Lauderdale This five-member team used non-traditional approaches to reach negotiated settlements on 32 of 35 parcels needed for a controversial bridge project, thereby avoiding condemnation and litigation for estimated savings of $3.6 million. For more information, please contact Cheryl Balogh at (954) 777-4290 or email [email protected] 2011 DOT-185

Snook Island Wetland Mitigation Team (Left to Right): David Bogardus and Leslie Wetherell. Not Pictured: Carmen Vare

Right of Way Acquisition Team (Left to Right): Sadira McGee, Joshua Miller, Chad Marcus and Fred Ackermann. Not Pictured: Barnette Diggs

2011 Prudential - Davis Productivity Awards

63

Notable Team, Work Unit, Partnership Achievements

Reduced Overall Roadway Inventory Cost District 4 Roadway Characteristics Inventory (RCI) Team Department of Transportation, Ft. Lauderdale In response to state budget reductions, this two-member team reviewed their district's roadway characteristics inventory program, achieving a 22% average cost reduction of roadway inventory tasks to save $135,000. For more information, please contact Min-Tang Li at (954) 777-4652 or email [email protected] 2011 DOT-201

District 4 Roadway Characteristics Inventory (RCI) Team (Left to Right): Newton Wilson and Min-Tang Li

Environmental & Energy Conservation Award

Sponsored by Florida Power & Light

The Historic Highway Bridges Partnership (Left h h d to Right): George Hadley and Roy Jackson

Streamlined Environmental Process for Historic Bridge Replacement Projects The Historic Highway Bridges Partnership Department of Transportation, Tallahassee This two-person partnership of Department of Transportation and Federal Highway Administration staff saved $6 million after collaborating to eliminate an expensive and timeconsuming requirement of completing an Environmental Impact Statement for every bridge project that requires demolition of historic structures. Implementing this change for all appropriate projects statewide would save as little as $3,000 and as much as $7 million per project, depending on the level of analysis and documentation required. For more information, please contact Marjorie Bixby at (850) 414-5209 or email [email protected] 2011 DOT-216

Di t i t Fi l E ti t T District 6 Final Estimates Team (Left to Right): R l (L ft t Ri ht) Raoul Alexis, Douglas Ramos, Barbara Espino-Perez and Guillermo Machado. Not pictured: Armando DelCorral

Recovered Overpayments to Construction Contractors District 6 Final Estimates Team Department of Transportation, Miami This five-member team improved the district's process for contract auditing packages by reducing overpayments and reducing average staff review time from 21.5 to 10.3 hours, saving nearly $139,000. This close-out process is 35% less than the 275 day performance standard and lowest of DOT's eight districts. For more information, please contact Mark Croft at (305) 499-2468 or email [email protected] 2011 DOT-220

Reduced Number of Juveniles Prosecuted as Adults Juvenile Advocacy Initiative Justice Administrative Commission, Tampa This three-member team improved the provision of legal services to indigent children charged with criminal and delinquency offenses by utilizing first-in-the nation pre-filing advocacy to retain eligible children in juvenile court, thereby giving them opportunities for rehabilitation and avoidance of felony criminal convictions. In the project's first year, juvenile transfers to adult court in Hillsborough County declined from 626 to 425, saving an estimated $50,000. For more information, please contact Daniel Raysin at (813) 307-4004 or email [email protected] 2011 JAC-14

64

2011 Prudential - Davis Productivity Awards

Notable Team, Work Unit, Partnership Achievements

Government Solutions Award

Sponsored by ACS Government Solutions

Designed and Implemented Modernized Streamlined Prize Payment Solution Lottery Prize Payment Reengineering Team The Florida Lottery, Tallahassee This 24-member team designed and implemented what national lottery industry peers refer to a "cream of the crop" prize payment system that the Lottery is copywriting and patenting. The new system annually processes nearly 300,000 claims, handles complex tax payment scenarios, and updates previously entered player demographics rather than requiring new information with each claim, for estimated added value of $540,000. For more information, please contact Clarence Myers at (850) 487-7701 or email [email protected] 2011 Lottery-12

Florida Lottery Prize Payment Reengineering Team (Left to Right) Front Row - Secretary O'Connell, Carol Lee, Frances Kwilecki, Liddy Linton, Ebony Willis, Leslie Goosby, Debbie Martin, Janis French, Lakshmi Paladugu, Carrie Smith, Marcy Jackson; Back Row Teresa Leonard, Randall Norrell, Vatalia Kelley, Valerie Norman, Perry Morris, Bernard Wercinski, Craig Faust, Bonnie Branch, Ronald Wright, Randy O'Bar. Not pictured: Joanne Dabreau, Ginger Davis, Nancy Hoffman, Chriseen Johnson, Larry Ruhl

Notable Team, Work Unit, Partnership Achievements

Evaluated Audited Financial Statements for Net Worth Compliance Net Worth Project Team Office of Financial Regulation, Tallahassee This six-member team implemented Florida's first "net worth" project to help protect customers from unscrupulous lending practices. After examining audited financial statements of selected licensed lending companies, 62 lenders' licenses were terminated because the companies were underfunded, and 88 additional companies remained under scrutiny. For more information, please contact Elizabeth Peters at (904) 798-4922 or email [email protected] 2011 OFR-9 Converted to Searchable Images for Digital Document Management Digital Document Transition Team State Court System, Tallahassee This 22-member team made the First District Court of Appeals one of the few appellate state courts nationwide to capture its entire record database in an electronic format, and to make the transition without consultant assistance. Personnel and production savings of approximately $100,000 could be multiplied many times over if this achievement were implemented throughout Florida's judicial branch. For more information, please contact Jon Wheeler at (850) 488-6151 or email [email protected] 2011 SCS-2

Digital Document Transition Team (Left to Right) Front Row - Jeanita Johnson, Sondra Everett, Michele Miller, Vickie Maloy, Karen Roberts, Tamara Hendley, Dana Sharman, Gloria Washington and Anne Moore; Back Row - Chris Flowers, Andy Surratt, Virgil Elkins, Joan Kurtz, Jesslyn Joyner, Rhonda Causseaux, Laketia Harris, Pip Petrandis and Christy Osborne

Created System to Automate Inactive Case Dispositions Court Technological Innovation Team State Court System, West Palm Beach This four-member team created a first-in-the-nation system that electronically identifies cases, automatically generates court orders signed by judge, and electronically processes documents for mailing that achieves a 93% reduction in labor required to process thousands of cases. This achievement enabled reallocating a position to the criminal department to ensure compliance with Supreme Court time standards, ensure capital cases are assigned equitability among the judiciary, and process post-conviction motions. The achievement can be readily adapted for implementation by any jurisdiction. For more information, please contact Noel Chessman at (561) 355-4406 or email [email protected] 2011 SCS-3

Thank You!

66 2011 Prudential - Davis Productivity Awards

Notable Team, Work Unit, Partnership Achievements

Technology Advancement Award

Sponsored by Brandt Information Services

1st DCA Technology and Programming Development Team (Left to Right): David Nelson, Chris Corzine, Judge Paul Hawkes, Clerk of Court and Jon Wheeler

Developed an Electronic Filing and Document Management System 1st DCA Technology and Programming Development Team State Court System, Tallahassee (Adapted and implemented a previous award winning achievement) This fivemember team at the First District Court of Appeals adapted and implemented an electronic filing and document management system developed by the Division of Administrative Hearings (DOAH) in the Executive Branch. This system particularly benefits the workers' compensation insurance industry and insureds through reduced duplication, postage, and storage expense, and both government and private sector attorneys practicing before the court, annually saving an estimated $500,000 based on approximately 1,000 cases. Although both the DOAH system and the Court system provide similar user interface (website interaction) for users, the Court adapted the process extensively, including methodologies for internal court use of the filed documents and data, and internal processing tools. While the court benefitted extensively from the DOAH system, and implemented enhancements that now benefit the DOAH, there reportedly was opposition to transitioning to an electronic paradigm. Thus, exceptional effort, patience, and determination were required to achieve a shift from disbelief or rejection to acceptance and endorsement. The State Courts System continues to discuss transitioning to the PDF document paradigm, which the First DCA developed, deployed, and is benefitting both the court and public. For more information, please contact the Honorable Paul Hawkes at (850) 487-1000 or email [email protected] 2011 SCS-6

Florida TaxWatch

Formally Congratulates the 2011 Prudential - Davis Productivity Award Winners

The Prudential ­ Davis Productivity Awards Program is administered by Florida TaxWatch.

The following Florida TaxWatch staff devoted their professional and administrative skills and experience to the program in 2010-11 under the direction of Dominic Calabro, President & Chief Executive Officer, and Steve Evans, Senior Advisor.

Clarissa Dunlap, Executive Director, Prudential - Davis Productivity Awards Dave Davis, Florida TaxWatch Consultant, Awards Program Advisor, Research Emeritus Christina Calabro, Assistant, Prudential - Davis Productivity Awards Sean Burnside, Director of MIS Harvey Bennett, Senior Vice President of Marketing and Membership Ryan Wiggins, Vice President of Communications Erin Choy, Director of Membership & External Relations Robert Weissert, Vice President of Research and General Counsel Michael Brand, Research Analyst Blaine Cherry, Junior Research Analyst Barbara Nichols, Staff Accountant

106 N. Bronough Street, Tallahassee, FL 32301 - (850) 222-5052 www.FloridaTaxWatch.org

2011 Plaque Recipients (Individual, Team, Partnership and State Agencies)

Agency for Health Care Administration Improved Billings of Home and Communitybased Services Providers Waiver Unit Generalized Analysis Team AHCA-13 Pill Mill Initiative Medicaid Program Integrity Data Team AHCA-17 Streamlined the Process for Producing Medicaid Fee Schedules Michael Bolin AHCA-20 Redesigned Medicaid Area Office Web Pages Medicaid Area Office Web Page Team AHCA-21 Transformed Paper-Driven Background Screening System to Electronic Processing Electronic Background Screening Transition Team AHCA-22 Enhanced Medicaid Home Health Prior Authorization Requirements Medicaid Home Health Policy Team AHCA-29 Increased Overpayment Recovery Medicaid Overpayment Recovery Team AHCA-41 Extraordinary Individual Accomplishment in Health Care Quality Assurance Anne Menard AHCA-42 Agency for Persons with Disabilities Created an Emergency Procedure Training Curriculum Tacachale Quality Management and Training Team APD-3 Developed an Administrative Law Externship Program Julie Waldman APD-11 Agency for Workforce Innovation Developed System to Reduce Costs for Language Translation Interpreter Department AWI-7 Department of Agriculture & Consumer Services Implemented New Supplemental Pesticide Fee Supplemental Pesticide Fee Implementation Team DACS-41 Streamlined Bailey Bridge Construction Tallahassee Forestry Center Bridge Construction Team DACS-56 Department of Business & Professional Regulation Improved Elevator Inspector Reporting System Mark Boutin DBPR-1 Saved the Division Money on Vehicle Repairs/ Maintenance David Jalbert DBPR-11 Initiated Use of Internet to Target Unlicensed Activity Jacksonville Region III Investigative Team DBPR-14 Reengineered and Implemented Online Brands System Online Brand Reengineering and Implementation Team DBPR-22 Reduced Time to Fill and Track Supply Requests Mary Duncan DBPR-23 Sustained Exemplary Performance for More than 25 Years Janet D'Antonio DBPR-30 Developed Application for Electronic Submission of Tax Reports Electronic Submission of Tobacco Tax Team DBPR-31 Protected the Public Health of Floridians and Visitors Victoria Bagley DBPR-36 More than 20 Years of Exemplary Service Blanca Rosario DBPR-42 Automated Cardroom Tax Payment System Cardroom Tax Payment Automation Team DBPR-46 Exceeded Goals in Unlicensed Sweeps, Stings and Outreach Jacksonville Division of Regulation Investigative Team DBPR-50 Lead the State in Shortest Investigative Processing Time Tampa Investigative Team DBPR-52 Department of Children & Families Developed and Implemented a Caseload Management Tool Circuit 5 Caseload Management Tool Team DCF-24 Reduced Number of Children in Foster Care Ronald Foos DCF-31 Reduced Employee Attrition and Improved Time Standard Compliance Training Unit Team DCF-34 Reduced Amount of Operational Leased Space Caleb Customer Service Center Management Team DCF-36 Streamlined Process of Approving Nursing Home Applications Modernization of Adult Payments DCF-39 Created and Produced Processor Quick Reference Guide Processor Quick Guide Development Team DCF-44 Increased Productivity and Reduced Processing Days Days to Process Reduction Team DCF-53

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Implemented Timely and Accurate Investigative Results to its Customers Circuit 4 ACCESS Integrity Team DCF-65 Streamlined Meeting Scheduling Tina Donaldson DCF-69 Ensured Deployment of Domestic Violence Expertise Across Circuit 4 Domestic Violence Expertise Deployment DCF-71 Streamlined the Eligibility Process for Elderly and Disabled when Seeking Food Stamp Benefits SunCap Unit DCF-73 Led Development of Databases for Statewide Quality Assurance Activities Eleese Davis DCF-76 Developed Quality Control System to Receive more than $11M Bonus Funds ACCESS Quality Control Unit DCF-79 Improved Time Standards for Expedited Food Stamps Improve Expedited Time Standards Team DCF-82 Reduced the Use of Mechanical Restraint and Seclusion Unit-1 Crisis Response Team DCF-84 Implemented Telephone Hearings Appeal Telephone Hearings Team DCF-86 Streamlined Data Reporting Tim Nickel DCF-94 Developed New Investigators Skills and Core Competencies Darryl Watson DCF-97 Designed, Developed and Implemented Human Resources Training/Tracking System Human Resource Training/Tracking System Team DCF-98 Reduced Costs of Labor Relations Settlements Southeast Region Labor Relations Team DCF-100

Reduced the Number of Pending Non-Compliance Violations Pied Piper DCF-103 Federal Food Stamp Compliance Target Increased to 95% Circuit 10 FNS Expedited Compliance Team DCF-109 Department of Community Affairs Developed Automated Travel Cost Analysis Calculator Travel Cost Analysis Work Group DCA-3 Adapted and Implemented Department-wide Communications Tracking System Christopher Sheppard DCA-6 Implemented a Neighborhood Stabilization Program Neighborhood Stabilization Program Team DCA-7 Department of Corrections Cutting Food Cost through Hydroponically Grown Produce Charlotte Correctional Institution Hydroponics Team DOC-6 Developed the Lock and Key Web Based Application Development, Security, Technology Infrastructure Standards Team DOC-8 Manufacturing of Inmate Linens to Reduce Institutional Cost Apalachee Correctional Institution Laundry Team DOC-10 Department of Education Implement Internal Test Development Process Bureau of Postsecondary Assessment DOE-4 Department of Elder Affairs Implemented Online Hospice Reporting and Data Requests System Hospice Reporting and Public Records Team DEA-1

Saved the State $750,000 Shelia Kilpatrick DEA-4 Improves and Maintains Department Information Systems Infrastructure Kun Chen DEA-6 Supports SHINE Volunteers and Educates Medicare Consumers Patty Shaffer DEA-7 Managed Program Policy Research/ Development and Technology Activities Edward Neu DEA-10 Operated and Improved Information Systems John Wurtele DEA-11 Reduced Cost of Translating Materials from English to Spanish Margarita Mejia DEA-12 Managed Human Resources, Public Safety and Emergency Management Frances Brooks DEA-13 Implemented Alternate Work Site and Laptop Utilization CARES Planning and Service Area 9A Team DEA-14 Manages Drawing of Cash from Federal Government into FLAIR Lisa Revell DEA-15 Developed Department of Elder Affairs Program Dashboard Trish Webster DEA-18 Improved Region Dynamics Sheila Mitchell DEA-20 Demonstrated Exceptional Sustained Public Service JoAnn Williams DEA-23 Provided Accounting Training for Budget Staff Bennie McGlockton DEA-25

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Manages a Highly Effective Accounting Unit Cynthia Reeves DEA-26 Managed Planning/Evaluation and Designed and Developed Software Mindy Sollisch DEA-27 Developed Data Reporting Training for Volunteers and Staff Szor-Danner Jones DEA-28 Maintained a High Level of Professional Administrative Support Sandra McNair DEA-29 Sustained Achievement in Planning and Evaluation for Elders Laurie Koburger DEA-33 Directed Communication Activities Jon Peck DEA-36 Achieved Extended Quality Performance and Outstanding Teamwork Virginia Jones DEA-40 Reduced Costs of Alzheimer's Disease Advisory Committee Activities Karen Griffith DEA-41 Increased Productivity of Contract Management Unit Connie Hall DEA-42 Increased Productivity of Community-based Services Mary Hodges DEA-43 Improved Elder Helpline Operational Activities Gretta Jones DEA-44 Increased Productivity of Contract Management Unit Beverly Wilburn DEA-45 Completed Quality Work with CARES Program Janice Barge DEA-46 Saved the State more than $200,000 through Exemplary Performance Karen Swindler DEA-48

Saved the State more than $200,000 through Department's Mission Linda Pickrell DEA-49 Maintains High Level of Productivity in Services Yvonne Black DEA-50 Streamlined and Redesigned Contracting Process Contract Development Project Management Team DEA-52 Saved the State Monies through Department's Mission Janet Southwell DEA-54 Saved the State more than $165,000 Sherry Priest DEA-55 Supported Mission through Outstanding Service Martha Gillette DEA-56 Department of Environmental Protection Streamlined Clean Vessel Act Grant Process Clean Vessel Act DEP-2 Improved State Owned Surplus Land Noticing Procedure Cynthia Joy (CJ) Parks DEP-10 Stretched Hazardous Waste Compliance Inspections with Remote Technology Hazardous Waste Inspection Enhanced Productivity Team DEP-12 Recycled of Obsolete Military Equipment to Increase Productivity Doing More with Less Team DEP-18 Developed Electronic Quality Assurance and Data Upload System Electronic Groundwater Data Deliverable Development Team DEP-20 Improved State Lands Lease Environmental and Financial Compliance State Lands Lease Process Improvement Team DEP-22 Responded to Formation of Numerous Sinkholes Plant City Sinkhole Response Team DEP-26

Elevated Air Quality throughout 6 District Pat Washington DEP-33 Increased Prescribed Burning District Wide District 3 Backlog Abatement Team DEP-36 Streamlined Computer Output for Improved Efficiency Phil Homann DEP-37 Developed and Implemented Comprehensive Environmental Training Course Hazardous Waste Operations/Emergency Response Training Team DEP-39 Implemented Florida's First Truck Stop Electrification (TSE) Infrastructure Project Florida Green Corridors Team DEP-40 Developed Information Technology Service Request and Tracking System Nancy Shelton Taylor DEP-47 Constructed Environmentally-Appropriate Beach Access Pathways Fort Pierce Beach Access Team DEP-48 Enhanced Quality and Delivery of Information Technology Services Sohair Yousef DEP-49 Increased Environmental Education Programming Savannas Preserve State Park Education Committee DEP-52 Improved Quality and Delivery of Waste Management Services Laxsamee Levin DEP-53 Developed and Implemented a COMET Database Entry Process COMET System Entry Team DEP-57 Redesigned and Streamlined FloridaStateParks.org Website External Affairs Website Redesign Team DEP-61 Advanced Watershed Monitoring and Management Program Steve Kent DEP-62

Researched, Tested, Evaluated and Piloted Alternative Solution to Terminal Emulation Software Robert Collins DEP-63 Implemented Electronic Purchasing Card Receipt Reconciliation Electronic Purchasing Card Receipt Reconciliation Team DEP-66 Department of Financial Services Created On-line W-2 Forms Access On-line W-2 Forms Team DFS-1 Developed Electronic Funds Transfers System for Payroll Collections Electronic Funds Transfers of Collections Team DFS-2 Redesigned and Implemented a Process to Audit Electronic Data Transmissions Permanent Total Disability Team DFS-6 Implemented Electronic Submission of Claim Accident/Indemnity Data Claims Electronic Data Interchange (EDI) Team DFS-9 Implemented Enhanced Policy Reporting and Coverage Determination Proof of Coverage Policy Enhancement Team DFS-10 Developed and Implemented Electronic Communications with Customers Paperless Team DFS-15 Implemented Transferable Process to Reduce Office Supply Costs Commodity Review and Efficiency Workgroup DFS-16 Adapted a Web-based Application to Provide State-wide Training Bureau of Compliance Training Team DFS-22 Reduced Total Liability Claim Costs in FY 09/10 Risk Management Claim Cost Reduction Team II DFS-24 Achieved Law Enforcement Accreditation for Bureau Janet Hartman DFS-33

Achieved International Accreditation for Forensic Laboratory Carl Chasteen DFS-34 Fire Service Professional Qualifications (ProBoard) Accreditation Susan Schell DFS-35 Department of Health Developed Chronic Hypertension Nursing Clinic Chronic Hypertension Nursing Clinic DOH-7 Developed a Voucher System for Newborn HIV Medications HIV Perinatal Prevention Team DOH-15 Streamlined the Recall Process For Immunization Exemptions Beverley Morgan DOH-25 Implemented Lead Screening Process for Head Start Students that were out of Compliance The Preschool RN Team DOH-26 Created Public Health Information TV Segment Stefany Strong DOH-27 Reduced Risk of H1N1 in School Age Children H1N1 Vaccination Team DOH-31 Implemented Aids Drug Assistance Program/ MEDNET Initiative Pinellas County Health Department Aids Drug Assistance Program/MedNet Project DOH-33 Developed a Rumor Investigation Process for Disaster Response Rumor Investigation Process Design Team DOH-36 Reduced Primary Care Laboratory Costs for County Health Departments Statewide Contract Laboratory Team DOH-39 Reduced H1N1-related Emergency Department Costs H1N1 Adverse Reaction Team DOH-49 Created Data Management Infrastructure HIV Patient Care Reporting Unit Team DOH-52

Reduced Production Costs for H1N1 Training Video H1N1 Video Development Team DOH-55 Designed and Implemented a Centralized Inventory for Critical Supplies Centralized Inventory Team DOH-56 Provided Faithful Service for 30 Years Ann Schindler DOH-57 Developed and Implemented Dental Consultant Pre-Review of Complaints Consumer Services Unit Dental Team DOH-58 Developed Productive Training Processes and Implemented Cost Savings Patricia Gulley DOH-61 Implemented Florida's Medical Reserve Corps for H1N1 Response Florida Medical Reserve Corps Network Team DOH-62 Streamlined Vital Statistics Operations via Ratio Analysis Vital Signs DOH-67 Increased Medicaid Recoupment Funds for the CMS Viera Office Rose Vinskus DOH-68 Developed an Electronic System for Medical Consultant Contracts Disability Determinations eContract Team DOH-74 Implemented Best Practice Model to Improve Clinical Processes and Flow Lake County Health Department Women's Wellness Center Best Practice Team DOH-78 Developed Robust Network of Volunteer Physicians and Staff Volunteer Services Recruitment Team DOH-80 Provided Exemplary Service for more than 20 Years Patricia Dyer DOH-81 Developed and Implemented the Clinician Medical Record/Peer Review Tool Medical Accuracy Team DOH-83

Improved the Electronic Backup Process IT Team DOH-86 Educated Hundreds of Individuals David Murariu DOH-87 Improved Access and Streamlined Application for Benefits and Health Citrus County ACCESS Team DOH-96 Implemented an Anonymous Online Forum Kevin's Korner Team DOH-98 Developed a Complete Billing Reconciliation Process Billing Reconciliation Process Team DOH-99 Increased Utilization of Fingerprint Data for Enteric Diseases PFGE Electronic Import Team DOH-100 Developed Automated Summaries of Influenza Electronic Laboratory Reports Merlin Development Team DOH-101 Implemented Billing Opportunities Process Billing Opportunities Team DOH-102 Developed Tool to Improve Accuracy of Epidemiology Program St. Johns County Epidemiology Program DOH-110 Developed New Dental Program in Neighboring Clay County BCHD Dental Team DOH-112 Department of Highway Safety & Motor Vehicles Streamlined Process to Request and Receive Sequel Queries Structured Query Language (SQL) Team DHSMV-4 Created Training Video on Mobile Computers Doug Dodson DHSMV-12 Developed System to Review Transactions with High Risk Factors Heavy Vehicle Use Tax Team DHSMV-18 Redesigned Decals with Enhanced Readability and Cost Savings Palmer Brand DHSMV-23

Enhanced SmartTrainer Action Team SmartTrainer Action Team DHSMV-25 Improved Purchasing Card Database Re-engineering and Adaptation Purchasing Card Database Re-engineering and Adaptation Team DHSMV-33 Relocated The Land O' Lakes Station Land O' Lakes Relocation Team DHSMV-34 Developed Automated Incident Notification and Reporting System Notification and Reporting Team DHSMV-45 Developed Quality Review for Agency Payrolls Matt Higgins DHSMV-50 Created New Mobile Home Installer License Applicant Training Curriculum Wayne Jordan DHSMV-53 Implemented Monitoring Actions to Boost Energy Cost Savings Energy Management Team DHSMV-65 Department of Juvenile Justice Implemented Educational Training for Effective Intervention and Prevention Circuit 9/ Unit 102 Leadership Team DJJ-3 Developed Virtual Online Process for Trauma-Informed Care Training Virtual On-Line Trauma Informed Care Training Team DJJ-11 Produced DVD Teaching Least Restrictive Conflict Interventions Staff Development and Training Video Production Team DJJ-22 Developed After Hours Basketball Program for Delinquent Youth Woody Douge DJJ-37 Enhanced Mental Health Services BRJDC/HMHC, NOVA Team DJJ-40

Developed Automated System Matching Assessed Needs with Services Service Planning and Treatment Referral Automation DJJ-51 Department of Legal Affairs Medicaid Fraud Control Unit - Data Base Enhancements Medicaid Fraud Control Unit Technical Support Team DLA-19 Developed and Deployed Deepwater Horizon Response Website Deepwater Horizon Website Team DLA-20 Developed Legal Document Analysis System Document Analysis Enhancement Team DLA-28 Adapted Electronic Legal Discovery Process from Tampa to Bradenton Office Children's Legal Services Team of Bradenton DLA-31 Department of Management Services Changed Internal Processes to Regulate Member Death Notifications Death Notification Enhancement Team DMS-8 Developed a Statewide Contract for Security Officer Services Donna Smith DMS-9 Developed New State Term Contract Website Strategic Sourcing Services Team DMS-11 Negotiated Discount on Tissues and Towels State Term Contract State Purchasing - Team 7 DMS-12 Established Mainframe Software State Term Contract Mainframe Software Negotiation Team DMS-13 Established IT Disaster Recovery State Term Contract IT Disaster Recovery Team DMS-15

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Established Multifunctional Printing Device State Term Contract Multifunction Printing Devices Team DMS-16 Implemented On-line Retirement Beneficiary Designation Process Enrollment Section Beneficiary Work Team DMS-22 Implemented MyFloridaMarketPlace Analysis 3.0 Upgrade MyFloridaMarketPlace Analysis Upgrade Team DMS-24 Renewed Flooring Contract for Long Term Savings Brenda Wells DMS-25 Implemented Recorded Interactive Training "Tours" of MFMP MFMP Training Tour Development Team DMS-26 Streamlined Vendor Registration Portal for Efficient Vendor Registration Vendor Information Portal Launch DMS-27 Implemented Strategic Sourcing/MFMP Communication Plan Strategic Sourcing Communications Team DMS-28 Negotiated Cost Saving MyFloridaMarketPlace Contract Extension Excellence in MFMP Contract Management DMS-29 Developed New State Contract for Educational/Institutional Furniture Institutional Furnishings and Supplies Team DMS-30 Department of Revenue Produced Record Numbers of Administrative Orders for Paternity Clearwater Administrative Order Establishment Team DOR-3 Increased Production of Judicial Establishment Referrals Clearwater Support Order Judicial Referral Team DOR-5 Increased Support Referrals and Orders in Hillsborough County Tampa Judicial Referral Team DOR-7

Increased Child Support Collections in Lakeland Lakeland Offline Initiative Compliance Team DOR-9 Increased the Number of Judicial Referrals and Orders Osceola County Establishment Process DOR-11 Increased Collections during 2010 Osceola County Compliance Team DOR-14 Department of Transportation Streamlined Drainage Cleaning Operations The Vactor Improvement Team DOT-8 Replaced the Fuel Station at Broward Operations Fuel Station Replacement Task Team DOT-32 Reduction of Automotive Technicians Training Expenditures Automotive Training Team DOT-36 Streamlined the Utility Relocation Process Treasure Coast Utility Relocation Team DOT-38 Designed Plans for the New Automotive Shop Building Marty Humphries DOT-41 Implemented New Device To Enhance Safety and Mobility Misleidys Leon DOT-48 Implemented Cost Effective Drainage Inspection Maintenance Process Broward Operations Maintenance Z-D Drainage Team DOT-53 Saved Time in Field with Tablet PCs ITS Maintenance PC Tablet Team DOT-55 Developed Time Saving Maintenance Inventory Software ITS Maintenance Software Team DOT-57 Completed Deployment at Reduced Cost ITS Cost Savings Team DOT-59

Adapted/Implemented Land Title Document Delivery/Storage Application E-Title 2010 Team DOT-67 Improved Safe Routes to School Project Selection Process Felix Delgado DOT-68 Developed and Implemented Warranty Enforcement Process Warranty Enforcement Team DOT-69 Implemented Construction of Directional Median Openings State Road 60 Median Modification Team DOT-72 Reduced Traffic Delays through Streamlined Project Implementation Process Intersection Improvement Team DOT-74 Improve Efficiencies in Warehouse Operations Warehouse and Purchasing Team DOT-75 Implemented Alternate Maintenance of Traffic (MOT) Scheme for Construction Project King's Highway Traffic Impact Reduction Team DOT-86 Saved Trees and Improved Detour SR 70 Construction Team DOT-93 Reduced Percentage of Cost Overruns on Construction Contracts Operations Engineer Team DOT-95 Installed Lighting at Truck Weigh Stations Lighting Installation Team DOT-97 Developed Maintenance Contract Administration Tracking System Maintenance Contract Management Team DOT-98 Developed and Implemented a Roadway Performance Analysis Tool Roadway System Performance Reporting Team DOT-102 Developed and Implemented School Road Safety Assessment Process School Road Safety Assessment Team DOT-104

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2011 Prudential - Davis Productivity Awards

Developed Electronic Long Range Estimate Submittal System Long Range Estimate Delivery Team DOT-106 Streamlined Process to Assess Safety on Rural Roads District Rural Road Safety Assessment Team DOT-111 Facilitated Turn Lane Construction Chloann Lawrence DOT-113 Improved Drainage on I-10 District Materials Transverse Saw Cutting Team DOT-114 Streamlined the Process for Addressing Citizen Requests Traffic Operations Studies Section DOT-120 Streamlined Data Collection on Pavement Failures I-95 Pavement Failure Investigation Team DOT-123 Optimized Concrete Production Facility Data Input System Robbin Dano DOT-129 Developed the Electronic as Built Plans Library Paul Bryan DOT-136 Developed Purchasing Card Audit Results Reporting System Purchasing Card Quality Review Team DOT-138 Developed Electronic Vehicular Lane Closure Approval System Lane Closure Approval System Team DOT-149 Implemented Specialty Towing and Customer Service Incentive Program Specialty Towing and Roadside Repair Team DOT-152 Developed Detailed Reporting Tool to Meet Federal Guidelines American Recovery and Reinvestment Reporting Team DOT-154 Streamlined Emergency Bridge Repair Materials Emergency Bridge Repair Materials Team DOT-157

Reduced Preventative Maintenance Costs in District 2 Robbie Evans DOT-164 Developed and Implemented QA/QC Process for Oversight and Auditing of LAP/ ARRA Projects Barbara Espino DOT-166 Created Project Development and Environment Process Training Webinar Project Development and Environment Process Training Team DOT-168 Developed Spreadsheet for CCEI Cost Negotiation of Multiple Projects CCEI Residency Negotiation Team DOT-170 Developed Web-Based Module of Traffic Signalization and Street Lighting Quality Control System Traffic Signalization and Street Lighting Inspection Team DOT-172 Stimulated Economy through American Recovery and Reinvestment Act ARRA Project Management Support Team DOT-173 Stimulated Economy through American Recovery and Reinvestment Act ARRA Project Manager's Team DOT-174 Implementation of Ground Penetration Radar Implementation of Ground Penetration Radar Team DOT-175 Saved Money While Protecting Live Corals District Six Underwater Bridge Inspection Team DOT-176 Negotiated Andrews Avenue Advanced Acquisition Right of Way Advanced Acquisition Team DOT-178 Planned and Implemented 2009 Phone System Upgrade with Cost Savings of more than $700,000 D2Communication Team DOT-179 Produced Plans for Florida Keys Bridges' Rehabilitations Florida Keys Bridges Design and Rehab Team DOT-180

Acquired $22M Private Funds for Transportation Improvements Development of Regional Impact Review Team DOT-184 Developed Spreadsheet to Track Contract Time to Money Gary Blakeney DOT-188 Implemented American Recovery and Reinvestment Act Projects American Recovery and Reinvestment Act Team DOT-192 Implemented a QA/QC Process to Reduce CCEI Costs on 5th Street Bascule Bridge Project 5th Street Bascule Bridge Construction Team DOT-193 Reduced Design Plans Cost by $14M Roadway Design, Structures Design, and Design Survey Team DOT-199 Shared Park and Ride Lot/Transit Hub for Express Bus 595 Express Bus and Park and Ride Project Management Team DOT-208 Enhanced Traveler Information Service through Video Sharing Efforts Julio Orozco DOT-209 Developed Design Build Contracts to Implement 32 American Recovery and Reinvestment Act Projects Project Management American Recovery and Reinvestment Act Team DOT-211 Reduced Construction Cost by more than $6M Rod Nelson DOT-212 Reduced Post Design Services Cost Ron Cox DOT-213 Florida Department of Law Enforcement Proactive Crime Solution Mark Willis FDLE-3 Increased Prosecution of Money Laundering and Fraud Regional Domestic Security Task Force FDLE-9

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Increased Forensic Drug Output with Quick Turnaround Time Pensacola Regional Operations Center Chemistry Section FDLE-10 Eliminated the Fort Myers Biology Case Backlog Fort Myers/Tampa Bay Biology Team FDLE-12 Created Task Force to Prevent Organized Boat Thefts Matt Walsh FDLE-14 Improved Safety and Security of Florida Citizens Antonio Mathews FDLE-15 Coordinated Multi-Agency Collaboration to Successfully Secure Grant Funds Marlo Zarka FDLE-16 Maximized Staff Effectiveness by Providing Consummate Computer Support Jacksonville FDLE Computer Support Team FDLE-18 Designed and Developed Analytical Unit Lori Sanders FDLE-28 Converted FCIC-NLETS Interface to National GJXDM Standard NLETS XML Criminal History Information Exchange Format (CHIEF) Project Team FDLE-31 Florida Parole Commission Relocated State Agency with No Additional Funds Commission Headquarters' Relocation Team FPC-1 Florida State University Seized Criminal Assets for Law Enforcement Use Lynn Pruett FSU-6 Integrated Legacy User Account Management with PeopleSoft Security Rita Dalton FSU-12 Redesigned Seminoles.com Athletic Website to Generate New Revenue Athletics Digital Media Team FSU-16

Developed a More Efficient Electronic Personnel Action Form Electronic Personnel Action Form Team FSU-19 Improved Efficiency of Program and Service Delivery Phyllis Clutter FSU-20 Recovered Reimbursement Monies by Challenging Erroneous Unemployment Claims Amber Wagner FSU-23 Justice Administrative Commission Developed Bay County Worthless Check Diversion Program Bay County Worthless Check Diversion Team JAC-1 Revolutionizing the Office of the Public Defender, 20th Judicial Circuit Kathleen Smith JAC-18 Office of Financial Regulation Facilitated Payment of more than $428,000 in Unpaid Documentary Stamp Taxes Multi-Regional Examination Team OFR-2 Utilizing New Technology to Reduce Mortgage Licensing Postage Costs and Work Load Greg Oaks OFR-4 Developed Training Program for Agency's Regulatory System Regulatory Enforcement and Licensing Training Team OFR-13 The Florida Lottery Developed an Electronic Time Sheet Program for Lottery Staff Lottery Timesheet Team Lottery-10 University of Central Florida Developed a Client and Course Management, Workflow and Reporting System Techrangers and Advanced Systems Team UCF-7 Developed and Implemented a Digital Banner Search Tool Banner Search Task Force UCF-10

Recycling from Move Out to Move In Facilities Operations Recycling Services Team UCF-11 University of Florida Developed and Implemented Energy Efficiency Strategies IFAS FP&O Controls Team UF-2

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2011 Prudential - Davis Productivity Awards

2011 Certificates of Commendation (Individual, Team, Partnership and State Agencies)

Agency for Health Care Administration Developed Improved Process for Nursing Home Transition Nursing Home Transition Team AHCA-8 Rapid Response Regarding Federal and State Laboratory Requirements Clinical Laboratory Troubleshooting Team AHCA-10 Increased Collections and Cost Avoidance Medicaid Program Integrity Field Offices AHCA-11 Improved Processing of Medicaid Accounts Receivable Checks Universal Patient Authorization Forms Development Team AHCA-12 Reduced Number of Letters Medicaid Recipients Medicaid Recipient Correspondence Team AHCA-26 Storage Cost Minimizing Medicaid Accounts Receivable Unit AHCA-27 Developed and Implemented the Ambulatory Surgical Center Process Ambulatory Surgical Center Implementation Team AHCA-28 Expanded Facility/Provider Search and Profile Information Facility/Provider Locator Redesign Team AHCA-31 Developed an Outreach Database Medicaid Outreach Workgroup Team AHCA-32 Developed New Electronic Process to Streamline Health Plan Compliance Surveys and Document Keeping Medicaid Compliance Unit and Network Service Unit AHCA-35 Reduced Deposit Time of Medicaid AR Checks Medicaid Accounts Receivables/Revenue Deposits AHCA-40 Agency for Persons with Disabilities Improved Publication Process and Content Quality of Newsletter Champion Newsletter Team APD-8 Organized ADA 20th Anniversary Observance ADA 20th Anniversary Team APD-9 Increased Employment of Persons with Disabilities Disability Employment Awareness Team APD-10 Orchestrated the Complete Restoration of Hawkins Park Hawkins Park Restoration Team APD-15 Moved Foster Children with Disabilities to Permanent Families Foster Children With Disabilities Team APD-17 Developed Medicaid Waiver Provider Vendor Enrollment Tracking System Provider Enrollment and Quality Assurance Team APD-20 Agency for Workforce Innovation Developed Access to Electronic 1099G Tax Forms Electronic access to 1099G and UCO49T Tax Forms Team AWI-9 Department of Agriculture & Consumer Affairs Implemented Electronic Policy Distribution, Training and Testing System Justin Woodall DACS-1 Developed Vessel Repair Manuals to Reduce Operating Costs Shellfish Assessment Section Vessel Repair Team DACS-7 Improved Workflow through Development of Database The Processing Initiative Team DACS-24 Developed State Test House Electronic Reporting System Brix-Acid Unit Paperless Initiative Team DACS-27 Provided Agency-Wide People First Enhancements Training People First Enhancements Training Team DACS-31 Reduced the Cost of Shipping Samples Shellfish Environmental Assessment Section DACS-33 Developed Electronic Fumigation Notification System for Pest Control Operators Electronic Fumigation Notification System DACS-34 Reduced the Cost of Reviewing Food Labels Virtual Label Review Team DACS-55 Department of Business & Professional Regulation Developed Electronic Technical Newsletter for Mandatory CEU's Electronic Technical Newsletter Development Team DBPR-4 Developed Team Approach to Scan Case Files Back-file Scanning Project Team DBPR-10 Streamlined Operational Processes Records Administration Team DBPR-33 Reduced Cost of Educating Public Using In-house Team Bureau of Compliance Education Team DBPR-34 Streamlining Public Records Requests by Scanning/Redacting Electronically Jacquelyn Colson DBPR-65 Developed and Implemented Comprehensive Unlicensed Activity Enforcement and Education Program Statewide Division of Regulation Unlicensed Activity Enforcement and Outreach Program DBPR-71

Department of Children & Families Enhanced Resources to Assist with Food Stamp Applications The Food Stamp Helping Hands Team DCF-21 Developed Central Region ACCESS Work Management Supervisor Guide Central Region ACCESS Supervisor Guide Team DCF-29 Reduced the Cost of Capacity to Consent Assessments David Cunningham DCF-38 Streamlined the Nursing Home Application Process Circuit 5 Nursing Home Improvement Team DCF-40 Created Savings by Ensuring Accuracy of Retrieved Benefits Northeast Region Benefit Recovery Collections Team DCF-43 Streamlined Installation of New Computers Northeast Region Network Deployment Team DCF-46 Reduced Paper and Increased Efficiency for Onboarding Central Region Human Resources DCF-55 Created One Team, One Agency Motivational Video Pasco Video Team DCF-56 Created Law Enforcement Access for Sexual Predator Tracking Sexual Predator Access Team DCF-57 Developed Team Processes for Review of System Functions Data Integrity Group DCF-58 Connected Clients with Case Information Team My Account DCF-61 Decreased Travel Expenses while Increasing Productivity South Lake Technology Pilot DCF-63 Reduced Supervisor Training Costs and Length of Training DCF Training and Development Team DCF-64

Reduced Repair Cost of Laboratory Equipment Maintenance Repair Team DCF-67 Specialized Relative Caregiver Program for Circuit 11 Circuit Eleven Child in Care Unit DCF-74 Implemented Statewide Database for Substance Abuse Licensure Substance Abuse Licensure Team DCF-75 Streamlined Downloading of ACCESS Integrity Case Records Circuit 10 - Mobile ACCESS Integrity Investigator Team DCF-83 Develop Cost Containment Strategies for Clothing Purchases Fashion Nook Cost Containment Team DCF-85 Developed Telecommuting for Clerk Typist Specialists ACCESS Clerical Telecommuting E-Fax Team DCF-88 Developed an Electronic Computer Access Request Process Richard Smith DCF-92 Decreased Psychiatric One-to-One Costs One To One Team DCF-93 Developed Paperless Initiative for the Florida Abuse Hotline Ronald Joe II DCF-101 Department of Corrections Eliminated Food Service Operation at Daytona Beach WRC Tomoka Correctional Institution - Food Service DOC-11 Department of Elder Affairs Adapted an Online Survey and Evaluation System Evaluations and Surveys Web Page Team DEA-2 Developed and Improved Department Software Applications Trendy Harris DEA-9 Developed Volunteer And Community Initiatives Nicole Hargraves DEA-21

Rebuilt Subscriber List to Save Taxpayers Money Communications Office Team DEA-35 Improved Communication Between Agencies Sherrie Martin DEA-51 Facilitated Real-time Data Transmission through Technology Implementation Information Technology Network Team and Enterprise Support Group DEA-53 Department of Environmental Protection Streamlined Drinking Water Regulatory Enforcement Process Drinking Water Enforcement Streamlining Team DEP-5 Standardized Wastewater Spill Response Equipment and Preparation Wastewater Spill Response Equipment Preparation Team DEP-6 Streamlined Technical Staff Report for Permit Reviews Technical Staff Report Form Review Team DEP-9 Organized Waste Program Equipment and Supply Storage Room Waste Program Storage Room Reorganization Team DEP-13 Optimized File Room for Cost and Usage Efficiency Air Administration Team DEP-17 Upgraded Bath House Benches at Delnor Wiggins Pass State Park Carolyn Shaw DEP-19 Multi-tasks to Ensure Efficient Operation of the Park Cristy Disbrow DEP-24 Coordinated Staff, Equipment, And Priorities to Maintain Park Tony Clements DEP-25 Streamlined Retrieval of Personnel Files and Saved Space Personnel File Conversion Task Force DEP-29

Developed Training for Wastewater Operators to Increase Compliance Wastewater Training for Certified Operators Team DEP-34 Streamlined Pre-Employment Functions Harmony Team DEP-43 Agency-wide Review of Telecommunications Services and Expenditures Telecommunications Review Team DEP-44 July 2010 People First Enhancement Training Training Development and Presentation Team DEP-45 Organized Most Successful Literacy Event to Date The Literacy Awareness Team DEP-50 Converting Paper Records to Electronic for Increased Access Central District OCULUS Document Management Center DEP-51 Developed and Presented Week-Long Biosolids Training Course Biosolids Management and Technician Meeting Team DEP-60 Created Public Access to Local Air Pollutant Data Emissions Inventory Public Access Application Team DEP-64 Provided Easy, Fast Public Access to Environmental Records Central District OCULUS Electronic Records Team DEP-65 Department of Financial Services Developed Centralized Exemption Imaging Assignment Queue Bureau of Compliance Exemption Management Team DFS-18 Developed Statewide Multi-location Coordinated Non-Compliance Sweep Bureau of Compliance Senior Management Team DFS-19 Conversion of Manual and Paper Processes to Electronic System Processes Electronic Process Team DFS-25

Reduced Boiler Insurance Company Overdue Inspections Boiler Task Group I DFS-41 Department of Health Implemented Program to Reduce Expenditures Fiscal Awareness Team DOH-4 Improved School Immunization Rates School Health Staff DOH-13 Developed Mass Mailing Process for Yearly Client Contact Todd Griffin DOH-29 Reduced Clinic Patient No Show Percentages Clinic Same Day Schedule Implementation Team DOH-34 Implemented the Peaceful Playground Program Peaceful Playground Partnership DOH-38 Increased Medicaid Reimbursements to Procure Additional Pharmaceutical Statewide Pharmaceutical Services Medicaid Reimbursement Team DOH-42 Implemented a Green and Carbon Reduction Initiative Escambia County Health Department DOH-46 Developed and Implemented Central Office Contracts Scanning Project Contract Administration Scanning Team DOH-48 Developed and Implemented Consultant Pre-Review of Closed Claims Consumer Services Unit Closed Claims Team DOH-59 Saved State Money by Cancelling a Statewide Conference Sistas Organizing to Survive Team DOH-65 Developed and Sponsored a Leadership Training Module to Develop Community Leaders in Gadsden County Maximo Martinez DOH-66

Developed Public Health Emergency Response Preparedness Community Preparedness Development by Neighborhood Emergency Preparedness Program DOH-76 Implementation of a Diabetic Resource School Nurse Diabetic Resource School Nurse Team DOH-88 Reducing Pharmaceutical Costs-Combo vs. Single Agent STD Pilot Pharmacy Services Team DOH-90 Establishment of Antibiotic Stockpile for Biological Event Central Pharmacy Public Health Preparedness Team DOH-91 Upgraded Medical Quality Assurance Telephone System The Communication Center Upgrade Team DOH-103 Equipped Florida's First Responders with Chemical Antidotes Central Pharmacy Public Health Preparedness Team DOH-104 Reduced Costs Associated with HIV-1 Viral Load Testing Viral Load Testing Team DOH-106 Developed Electronic System for Storage and Retrieval of Records Electronic Records Retrieval/Storage Task Force DOH-107 Improved Efficiency and Design of Influenza Surveillance Report Florida Influenza Surveillance Report Team DOH-111 Department of Highway Safety & Motor Vehicles Migrated and Updated Access Databases to SharePoint Database Migration Team DHSMV-5 Developed and Implemented PartnerNet SharePoint TC/Employee Website SharePoint PartnerNet Development and Implementation Team DHSMV-11

2011 Prudential - Davis Productivity Awards

79

Developed and Streamlined Electronic Communication of License Renewals Electronic Communication Task Force DHSMV-19 Reduced Cost of Information Exchange for Electronic Lien and Title Transactions Electronic Title Improvement Team DHSMV-20 Merged Driver License E-mail Unit into Customer Service Center Customer Service Center E-mail Team DHSMV-24 Combined DUI and IID Program Development Consulting DUI and IID Program Development Consulting Team DHSMV-28 Enhanced Ignition Interlock Device Orientation Ignition Interlock Device Orientation Team DHSMV-29 Improved Law Enforcement Crisis Intervention Preparation Law Enforcement Crisis Intervention Preparation Team DHSMV-30 Developed Judicial Orientation Judicial Orientation Team DHSMV-31 Developed the Ignition Interlock Device (IID) Research Ignition Interlock Device (IID) Research Team DHSMV-32 Optimized Printers and Printing System Environment Printer Efficiencies Team DHSMV-56 Increased Efficiencies in the Revenue Distribution Process Revenue Distribution Team DHSMV-58 Reduced Cost of Existing State Copier Contracts State Copier Contract Savings Team DHSMV-66 Department of Juvenile Justice Resealed Walk-In Cooler and Deep Freeze Unit Facility Safety and Quality Improvement Team DJJ-20

Trauma-Informed Department of Juvenile Justice Florida Department of Juvenile Justice DJJ-30 Developed Evidence-Based/Best Practices Training Tracking Screen Evidence-based/Best Practices Training Tracking Team DJJ-35 Department of Legal Affairs Developed Public Records Database for Agency-Wide Use Public Records Database Team DLA-13 Developed Webpage for Victims to Find Stolen Jewelry Just Desserts Webpage Team DLA-15 Created New Approach to Impact PANE Issues Relating to the Elderly and Disabled The Central Region PANE Team DLA-17 Streamlined Processing of Legal Notices Michelle Caleb-Bowe DLA-24 Department of Management Services Automated Postmaster Address Changes and Format Structure Division of Retirement - Address Change Team DMS-4 Implemented an Interactive Version of the W4P Form Division of Retirement - Interactive W4P Team DMS-5 Implemented an Electronic Version of the 1099-R Form Division of Retirement - Electronic 1099-R Team DMS-6 Implemented Solar Energy Projects at State-owned Facilities Daniel R. Hedrick DMS-17 Department of Revenue Surpassed Target for Newly Established Child Support Orders Orange Park Child Support Referral Team DOR-1

Department of Transportation Converted Printed and Mailed Newsletter to On-line Production and Distribution Communications and Marketing Department Newsletter Team DOT-6 Reduced Costs and Achieved Annual Savings Gerald Medina DOT-39 Recycled Furniture to Save Expenses ITS Furniture Recycling Team DOT-61 Saved Costs by Recycling Intelligent Transportation System Devices ITS Device Recycling Team DOT-63 Saved Costs by Early Termination of Office Lease ITS Office Lease Cost Reduction Team DOT-64 Saved Money by Coordinating Free Advertising Space ITS Outreach Team DOT-65 Reduced Consultant Costs by Grouping Projects Consultant Contract Grouping Team DOT-79 Reconfigured Cubicles to Create Additional Workspace District Construction Office Reconfiguration Team DOT-84 Implemented a Process to Submit Plans for Phase Reviews Electronically D6 - Electronic Plans Phase Submittal Team DOT-89 Converted Microfilm into Electronic Format for Instantaneous Access to Archived Construction Plans Microfilm Conversion Task Team DOT-90 Resolved a Utility Conflict on a Road Project Dale Walker DOT-91 Published Nonalcoholic Recipes to Encourage Safe Driving Behavior Recipes for the Road Educational Team DOT-92 Developed Online Tutoring and Examination Registration Website Tutoring and Examination Registration Team DOT-115

80

2011 Prudential - Davis Productivity Awards

Geotechnical Database Development Team Geotechnical Access Database Team DOT-125 Developed and Teaching Microsoft Excel and Access Training Microsoft Excel and Access Training Team DOT-128 Streamlined EDMS Process from Initial Scan to Destruction of the Hard Copy EDMS Quality Improvement Task Team DOT-130 Reduced Construction Costs by Utilizing Innovative Idea Palmetto Section 2 Construction Team DOT-142 Established Method of Collecting Traffic Data Using Cameras Traffic Data Collection Team DOT-143 Streamlined the MMOA Process Maintenance Memorandum of Agreement Enhancement Team DOT-151 Generated Cost Savings by Product Substitution NW 25th Street Construction Team DOT-155 Developed a Spreadsheet for Material Quality Indicator Cesar Ricardo DOT-169 Reduced Cost of Fleet Preventive Maintenance Marcelino Totorica DOT-171 Identified Innovative Approach to Construction Office Right of Way Acquisition and Construction Team DOT-181 Developed a Series of Standardized Public Involvement Brochures Standardized Public Involvement Brochure Development Team DOT-186 Streamlined Review Process for Local Agency Program Projects Local Agency Program Electronic Plans Review Team DOT-187 Educated Employees on What Other Work Units Do Employee Learning Week Team DOT-194

Paperless Registrations Initiative South Florida Commuter Services Green Team DOT-196 Developed a Right-of-Way (ROW) GIS Polygon Database for Palm Beach, Martin, St. Lucie and Indian River Counties District 4 Right of Way (ROW) Digitization Team DOT-197 Enhanced Features and Reduced Cost of the Annual Production of the District 4 Roadway Atlas District 4 Roadway Atlas Team DOT-200 Florida Department of Law Enforcement Revised Procedures to Reduce Cost while Maintaining Quality Criminal Justice Officer Job Analysis Work Team FDLE-26 Florida State University Developed Electronic Testing System for Medical Students Electronic Testing (E-Testing) Collaborators Workgroup FSU-7 Developed Network Authentication Method for Dorm Residents RESnet Positive Authentication Team FSU-8 Provided training/Resources for Officer-Involved Domestic Violence The Law Enforcement Families Partnership FSU-9 Developed Liaison Partnership Teams to Improve Operational Effectiveness University Business Administrators Liaison Team FSU-14 Streamlined Billing Process for Police Background Checks University Business Administrators Finance Team FSU-15 Office of Insurance Regulation Develop Program and Procedure To Eliminate Manual Input Jeffrey Rainey OIR-1

University of Central Florida Simplified Employee Viewing Of Timecard And Accrual Information Russell Kraft UCF-2 Improved Registration Process For Monitoring Campus Events Daniel Russo UCF-4 Transformed Student Service Delivery Through Innovation and Efficiency Office of Undergraduate Student Services, UCF College of Business UCF-8 University of Florida Implemented Online W-2s and Employee Year End Statements Online W-2 Team UF-1 Streamlined Electronic Processes to Eliminate Paper Transactions Facilities Green Initiative Team UF-10

2011 Prudential - Davis Productivity Awards

81

2011 Honorable Mention (Individual, Team, Partnership and State Agencies)

Agency for Health Care Administration Streamlined Invoice Delivery Medicaid County Billing Team AHCA-39 Department of Business & Professional Regulation Reduced Training Costs through Statewide Videoconferencing Videoconferencing Design Team DBPR-3 Department of Children & Families Developed Staffing Savings by Use of Temp Worker Lake City ACCESS Management Team DCF-18 Implemented Scheduled Conference Calls Sharing ACCESS Policy Changes Central Region Policy Call DCF-27 Reduced Postage Expenditure Unit 88521 Team DCF-30 Developed Monthly Service Center Meetings Port Richey Senior Workers Team DCF-51 Created Team Rotation Days Osceola Service Center-Family Safety DCF-87 Department of Environmental Protection Adapted/Implemented Paperless System for Processing Correspondence South District Waste Management Team DEP-58 Department of Financial Services Streamlined the Investigative Insurance License Application Process Investigative Application Processing Enhancement Team DFS-23 Department of Highway Safety & Motor Vehicles Reduced Title Paper Cost by Renegotiating the Contract Title Paper Team DHSMV-21 Department of Transportation Coordinated Storm Spotter Certification for Employees ITS National Weather Service Training Team DOT-66 Automated Security Gates System Facilities Maintenance Team DOT-177 Florida Department of Law Enforcement Observed Correctional Officers for Job Analysis/Curriculum Development Correctional Officers Curriculum Rewrite Team FDLE-1

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