Read Overview.PDF text version

Workbook

Worldspan Functionality

Lesson: Keyboard Review

Worldspan Functionality Overview

· Function keys · Editing and navigation keys · Calculator keys with Num Lock toggled on and off · Insert key

Sine In and Sine Out

Each CRT has 10 Agent Assembly Areas (AAA). The AAAs, or areas, are designated as 1, 2, 3, 4, 5, 6, 7, 8, 9, and 10. One area or all areas can be sined in, allowing transactions on multiple PNRs; however, only one work area can be used at a time.

2683 11/01

Page 1

Worldspan Functionality

Workbook

Training Sine The training sine allows you to work in Worldspan without storing permanent records in the system. Some functions performed in class use the training sine; other functions use a live sine.

B S I $ 0 7 4 7 P I / T A Duty code Mandatory slash Agent sine -numeric sine

User's Work area Sine in function identifier

Sine In The sine in entry provides authority to use the Worldspan system. Each sine is unique and identifies Worldspan system actions performed by a specific user. The sine consists of four numerics followed by a two-character agent sine, a mandatory slash, and the agent's duty code. The function identifier for sine in is BSI (B-etter S-ine I-n). A dollar sign ($) following BSI sines in to all areas. When starting Worldspan Go! With a frame relay (dedicated line) connection, the agent must sine in manually.

Activity: Sine In to Worldspan

1. Sine in to Area B with a training sine.

BSIB0747PI/TA

2. Access and review the Work Area Display.

Page 2 11/01

Workbook

Worldspan Functionality

B$

Sample Work Area Display

(a) LNIATA (c) (d) AAA STAT A ACT B SUSP C SUSP D SUSP E SUSP F SUSP (b) AE3A30 CITY - 1ZA (e) (f) (g) (h)(i) (j) (k) ACTIVITY QUE CAT ID DTY EMU NET 2EUJVE/2MORRIS/ XR GS PARTIAL PNR XR GS F9H YEMYZO/1SMITH/JANE*A 9 3 XR GS RED LINE INC XR GS LANEY*CASTLER XR GS T4S/9912345 CBI PI PI>

Label Identifier a b c d LNIATA CITY AAA STAT

Example AE3A30 1ZA ABCDEF ACT SUSP

Description Workstation address Subscriber ID (SID) Work areas Status of a work area Active in this area Suspended area, sined in but not active Work areas current activity Displayed PNR Incomplete PNR emulated from SID F9H PNR in queue 9 category 3 World Files for Red Line Inc. is displayed World Files established in networked SID T4S for Laney is being modified

Page 3

e

ACTIVITY 2EUJVE/2MORRIS PARTIAL PNR YEMYZO/1SMITH/JA NE RED LINE INC LANEY*CASTLER

11/01

Worldspan Functionality

Workbook

Label Identifier

Example CBI

f g h i j k

QUE CAT ID DTY EMU NET

9 3 XR or PI GS/PI F9H T4S/9912345

Description Laney is being modified CBI is temporarily suspended Queue number Category number for the active queue Agent sine Duty code of the sined-in agent SID of the emulated location SID and IATA of the networked location

The entry to move from one area to a different area is the letter B followed by the new area (e.g., BB, BC, etc.). You can remember this entry as Bounce to B, Bounce to C. 1. Move from Area B to Area A.

BA

2. Move back to Area B.

BB

Sine Out The sine out entry can be used to exit a single work area, multiple areas, or all work areas. Review the following entries: · BSO · BSO$ Sine out of active area Sine out of all areas

Page 4

11/01

Workbook

Worldspan Functionality

· BSO$F · BSO$D/E

Activity: Sine Out

Sine out of a selected work area Sine out of multiple areas

Sine out of area B.

BSO OR BSO$B

You can also sine out of a specific area without accessing that area first. HELP and INFO System

HELP is the online reference system in Worldspan that provides format and entry examples. To access the system, enter HELP followed by a letter, keyword, or function identifier. INFO is an online reference system in Worldspan that provides general information on each format. It can clarify minimum/maximum number of characters and other fields the format can be combined. Worldspan searches for the closest keyword match, up to 11 characters. If a match is not found, the appropriate alpha, numeric or special character master index is displayed HELP N

HELP NAME HELP -

INFO N

INFO NAME INFO -

Activity: Access HELP MASTER INDEX

Type HELP N and enter Tab to HELP NAME and enter. HELP NAME

11/01

Page 5

Worldspan Functionality

Workbook

In the top right corner of the HELP and INFO pages is the keyword and/or function identifier. Additional references are displayed at the bottom of HELP and INFO and list the alternate HELP or INFO page or index along with other applicable references. The symbol )> at the bottom of a page indicates more information is present. Move down (MD) and move up (MU) scrolling entries are applicable or press <Page Up> and <Page Down>.

Activity: Access INFO NAME from HELP NAME additional reference

Tab to INFO NAME from additional reference and enter. INFO NAME

Activity: Access INFO

Access INFO TELEPHONE and review the vendor telephone index.

INFO TELEPHONE

Worldspan maintains a list of SYSTEM INDEXES in HELP and INFO. The list of indexes will guide you and help familiarize you with the Global Reference System.

Access the HELP SYSTEM INDEX

Access HELP and review. HELP

Access the INFO SYSTEM INDEX

Access INFO and review. INFO

Page 6

11/01

Workbook

Worldspan Functionality

The list of HELP and INFO indexes below are listed within the HELP and INFO SYSTEM INDEXES. They are the first of many references available to guide you throughout the Worldspan Global Reference System. The Worldspan Global Reference System is made up of hundreds of pages of information and by utilizing these important indexes as your guide you will be able to access additional HELP and INFO references.

Passenger Name Record Pricing Fares World Files Queues Seats Boarding Pass Car Select Hotel Select AccessPlus HELP PNR HELP PRICE HELP FARES HELP WF HELP QUEUES HELP SEATS HELP BP HELP CARS HELP HOTELS HELP AP INFO PNR INFO PRICE INFO FARES INFO WF INFO QUEUES INFO SEATS INFO BP INFO CARS INFO HOTELS INFO AP

Worldspan Enhancements Enhancements are sorted by product lines or topic offered by Worldspan. Tabbing to the desired topic or including a keyword or code to the INFO entry can access a more specific list of enhancements.

Worldspan Enhancements

Access INFO ENH and review the enhancement index.

INFO ENH

The LAST UPDATE column indicates the release date of the most current enhancement for the subject. INFO READINESS is the reference for upcoming enhancements that impact screen display, formats or error responses. If using customized scripts,

11/01

Page 7

Worldspan Functionality

Workbook

robotics, or third-party software technical specifications can be requested for an enhancement.

Activity: Access INFO READINESS

Access INFO READINESS and review. INFO READINESS The INFO READINESS index lists upcoming changes with an ERD (estimated release date). To the right of the date is the page to tab to detailing the information.

Global Reference System (GRS)

GRS is the Global Reference System in Worldspan. GRS contains information on air, car, hotel, tour, PNR formats, travel suppliers, daily briefings, and new enhancements. The function identifier for GRS is G or G/. GDAY, the Worldspan daily briefing page, is a resource that advises of daily events (e.g., new participants in the Worldspan system, new enhancements, etc.). Items are added to GDAY throughout the day; therefore, check this page several times daily. Facts about GRS include: · · · · System is divided into categories Categories are divided into subjects Subjects can contain 255 pages Pages can contain 255 lines

Page 8

11/01

Workbook

Worldspan Functionality

Accessing GRS Some GRS pages are accessed with a G/ followed by the category, subject, and page number; other GRS pages are accessed with G followed by a 3character keyword.

Activity: GRS and Worldspan Daily Briefing

Access HELP G/ and review GRS retrieval entries.

HELP G/

Airline GRS Pages The Airline GRS pages contain information regarding different airline policies and procedures. Each airline updates their airline display, not Worldspan. To access a particular airline GRS page, the airline code must be used at the end of the entry, followed by a zero.

Airline GRS format:

Review the following format:

G/AIR/XX0 (XX = AIRLINE CODE)

Activity: Airline GRS Pages

1. Access Delta Air Lines GRS page.

G/AIR/DL0

2. Move down to PET information.

MD

3. Enter G/P26 to access PET information.

G/P26

MD can be used to review all policies in a topic or a specific line can be accessed. (e.g., G/L67)

11/01

Page 9

Worldspan Functionality

Workbook

4. Enter G/P1 to return to the main index for Delta.

G/P1

5. Access Delta's baggage policy.

G/PXX

Hotel and Car GRS Pages Hotel and Car GRS pages contain information regarding different associate policies, procedures, and other agency information. Each associate updates their pages, not Worldspan.

Hotel and Car GRS Formats:

Review the following formats:

G/HTL/XXQ (XX = HOTEL CHAIN CODE) G/CAR/XXZ (XX = CAR CHAIN CODE)

Activity: Hotel and Car GRS Pages

1. Access the hotel index for Holiday Inn and review.

G/HTL/HIQ

2. Access the Travel Industry Discounts page and review.

G/P12

3. Return to the Holiday Inn index page.

G/P1

4. Access the Priority Club Program page and review.

G/P42

Page 10

11/01

Workbook

Worldspan Functionality

MD can be used to review all policies in a topic, or a specific line can be accessed. 5. Access the main GRS index page for Hertz.

G/CAR/ZEZ

6. Access Car Types for Hertz.

G/P2

7. Access the Vehicle Code Matrix information.

G/L19

MD can be used to review all policies in a topic, or a specific line can be accessed. GMAP GMAP is an online travel guide provided by Northwest Airlines listing the nearest air service to smaller cities, colleges and universities, and military installations. The entry can be followed with a 2 letter state code to display a state index or by a state code and the first letter of the city to find the nearest air service.

Activity: GMAP

1. Access GMAP and review the index.

GMAP

2. Review the nearest air service to colleges in California.

GMAPCA COL

11/01

Page 11

Worldspan Functionality

Workbook

GDOC GDOC provides automated access to Travel Document Systems (TDS) immigration, visa, and passport guide. The information pertains to U.S. citizens and permanent residents who are traveling from the U.S.

Activity: GDOC

1. Access HELP GDOC and review the Travel Documents Index.

HELP GDOC

2. Tab and access GDOC INDEX.

GDOC INDEX

3. Access Visa information for Spain and review visa requirements for U.S. citizens.

GDOC SPAIN GDOC ESVISA GDOC ESUSVISA

4. Access the currency/country code display to review the country code for Australia.

4C*

Page 12

11/01

Workbook

Worldspan Functionality

CURRENCY/COUNTRY CODE DISPLAY ISO ISO CURR CNTRY CODE CODE AUD EUR ATS AZM BSD BHD BDT BBD AU AT AT AZ BS BH BD BB

NAME OF COUNTRY AUSTRALIA AUSTRIA AUSTRIA AZERBAIJAN BAHAMAS BAHRAIN BANGLADESH BARBADOS )>

Worldspan Standard Scripts

Scripts enable the user to proceed through a series of fill-in-the-blank dialog boxes that guide them through Worldspan functions. The script sends the correct entries with options selected automatically to Worldspan.

Activity: Scripts

1. Access the script menu from INDEX tab on the top (black) toolbar.

CLICK INDEX

2. Select the Miscellaneous tab from the window on the right side of the display.

CLICK MISC

3. Locate the Enhancement script.

CLICK ENHANCEMENT

4. Choose the AIR category to review the enhancements for AIR segments and review the response.

CLICK AIR BUTTON

11/01

Page 13

Worldspan Functionality

Workbook

5. Cancel when finished.

CLICK EXIT

Page 14

11/01

Information

Overview.PDF

14 pages

Find more like this

Report File (DMCA)

Our content is added by our users. We aim to remove reported files within 1 working day. Please use this link to notify us:

Report this file as copyright or inappropriate

91786


You might also be interested in

BETA
Overview.PDF