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Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

2

Qualification and Units

Diploma of Business (Frontline Management)

Study Area

Title of Qualification & Code Delivery Period Delivery Location

Business Services

Diploma of Business (Frontline Management) BSB51004 From June 2008 Healthfirst Training Centre and other alternate health specific training venues such as G.P's Practice, Allied Health Practice, Community Health venues within the health specific work environments.

Duration

12 months full time or approx 24 months part time if completing Certificate III & IV or Certificate IV & Diploma. Recognition (RPL & RCC) is available for all units within this qualification.

Pathways

This qualification is transferable across most industries in the Business Services area. Frontline Managers are pivotal to production and getting the job done. In a changing world, FLM can help to develop leadership for change. Healthfirst Training encourages this qualification for people with previous Certificate III or IV competencies in Business Studies or current workers in Administration of General Practice or other Business Administration areas. Practice Manager General Manager Business Manager

Course Scope

This course is nationally recognised and is a component of the National Business Services Training Package qualification. Students will need to complete 11 of the units provided, 8 of the Specialist Area Units of which one must be BSBMGT505A ­ Ensure a safe workplace as well as 3 of the Elective Selection of Units to be awarded the Diploma of Business (FLM). NB: We may include one or both of the units not yet chosen from the specialist group of units

ARTICULATION The Certificate IV in Business (Front Line Management articulates into the Diploma of Business (Front Line Management).

1

ASSESSMENT Assessment will be conducted throughout the course and in addition to the on the job assessment, may include written assessment, group interaction, personal presentations, peer group work; self paced learning booklets, research tasks, case studies and class interaction. Examples of Assessment tasks for this Qualification could include: Workforce Performance Action Plans Portfolio of workplace projects and reports Healthfirst Training will be using the Pearson Facilitator and Learners Guides as Student Resource and Ongoing Assessment Tasks. COURSE CONTENT - CORE Units of Competency Code BSBFLM501B BSBFLM503B BSBFLM505B BSBFLM506B BSBFLM507B BSBFLM509B BSBFLM510B BSBFLM511B BSBFLM512A BSBMGT505A COURSE CONTENT - ELECTIVES Units of Competency Code BSBFLM513A BSBFLM514A BSBMGT507A BSBCMN419A BSBCMN416A BSBEBUS403A BSBEBUS409A Title Manage budgets and financial plans within the work team Manage people Manage environmental performance Manage projects Identify risk and apply risk management processes Communicate electronically Lead and facilitate e-staff Title Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Manage workplace information systems Manage quality customer service Facilitate continuous improvement Facilitate and capitalize on change and innovation Develop a workplace learning environment Ensure team effectiveness Ensure a safe workplace

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