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Security & data protection

Establish trust through security

Hetzner Online AG Management Board: Martin Hetzner Chairwoman of Supervisory Board: Diana Rothhan Address: Stuttgarter St. 1, 91710 Gunzenhausen, Germany, Ansbach registration office, HRB 3204

Tel: +49 (0) 9831 61006-1 Fax: +49 (0) 9831 61006-2 E-mail: [email protected] http://www.hetzner.com VAT Reg. No. DE 812871812

Security & data protection

Physical security:

Hetzner Online has two spatially distributed data center parks in Nuremberg and Falkenstein in Vogtland. All vehicle access roads, entrances and server rooms are monitored with video surveillance equipment.

Colocation rack clients have their own key and access code for the secure server rack. Entry authorization and an appointment for first occupancy or for a temporary visit by a technician from an external service company can be set in advance via the administration interface Robot.. A generated password enables on-site personnel to authenticate and issue a transponder key for the interlocking doors to the rack. The visit is logged and the footage recorded is archived in the administration interface for monitoring purposes. The uninterrupted power supply is guaranteed by a 15 minute battery capacity and emergency diesel-generated power. All UPS systems are designed redundantly. Direct free cooling allows for the environmentally-friendly cooling of hardware. Climate control is effected via a raised floor system. A modern fire detection system is directly connected to the fire alarm center of the local fire department.

Network security:

System security:

Data protection:

Personal information is saved and used exclusively for the preparation of invoices and for contact purposes. All employees are contractually obliged not to disclose internal business information to third parties. Information is solely relayed to respective registrars for the registration of domains and for the preparation of invoices to service partners concerned (e.g. banks). In all cases it is necessary to forward information according to the regulations of the Federal Data Protection Act (BDSG). The amount of information is kept to a minimum.

Multiple redundant connections to the largest German internet exchange point, DE-CIX, ensure smooth data transfer.

Security updates are continuously performed on managed servers. There is a central back-up server to save backed-up data. The RAID-1 hard disk system reduces the likelihood of data loss. Other optional features such as the Flexi-Pack guarantee the highest availability. Qualified experts are available 24/7 to provide individual support.

All existing upstreams and peerings are integrated in the backbone via state-of-the-art routers from Juniper Networks in order to boost the network's capacity.

Hetzner Online AG Management Board: Martin Hetzner Chairwoman of Supervisory Board: Diana Rothhan Address: Stuttgarter St. 1, 91710 Gunzenhausen, Germany, Ansbach registration office, HRB 3204

Tel: +49 (0) 9831 61006-1 Fax: +49 (0) 9831 61006-2 E-mail: [email protected] http://www.hetzner.com VAT Reg. No. DE 812871812

Security & data protection

Safer order process and service orders for products e.g. dedicated root server:

Clients order their desired Dedicated Root Server online at www.hetzner.de through a secure connection.

Order

At the Hetzner Online head office the order is verified and recorded through a validity check.

Order taking and verification

Installation and start-up

Notification is sent to the computer center to install and start up the server. If need be, individual configuration and setup of the requested server is performed with subsequent checks and server tests.

Preparation

Information is sent to the client via the email address provided on ordering. Clients receive the necessary passwords for server access and the administrations interface, with the request to change these promptly.

Password change

From this point Hetzner Online no longer has password access and can therefore not carry out any maintenance on the server without the client's acceptance.

Access Hetzner when service is required

Should service be required, the client has various options for requesting support: A request via the passwordprotected administrations interface A request by fax signed by the contract holder A request by telephone using password authentication

Hetzner Online AG Management Board: Martin Hetzner Chairwoman of Supervisory Board: Diana Rothhan Address: Stuttgarter St. 1, 91710 Gunzenhausen, Germany, Ansbach registration office, HRB 3204

Tel: +49 (0) 9831 61006-1 Fax: +49 (0) 9831 61006-2 E-mail: [email protected] http://www.hetzner.com VAT Reg. No. DE 812871812

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