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Why Hitachi

At Hitachi we're totally focused on delivering trains which exceed customers' expectations and win approval. Our design and attention to detail provide the ultimate journey experience and the passion we put into our products, along with our exceptional service delivery, combine to make the `Hitachi Difference'. On time delivery: Our modular and flexible approach to construction guarantees a fully-functional train in only 24 months and service operation just 8 months later. As our product development and testing is carried out on-site at the design and build stage, we can guarantee this fast delivery process. Our factories can deliver at least 60 cars per month. A reliable service on day 1 and every day: We understand the on-going difficulties of meeting targets of improved train services in a challenging operating environment. Hitachi ensures that its train and service delivery meet the demands of increased passenger growth and expectations. As our trains arrive fully functional, you and your customers can rest assured that there will be no disruption to your business and services. Hitachi offers flexible solutions to suit your commercial requirements and engineering work is carried out effectively and to the highest standard.

The Hitachi Experience:

Supporting your business: Partnership is the key to a successful railway project and we'll listen carefully to your business requirements, using our expertise so that the end result is a reliable, pleasant train experience for your customers. There's a significant opportunity to increase passenger growth and reduce costs on today's railway. The legacy of multiple fleets with different maintenance requirements, numerous contract interfaces and diverse performance characteristics can be overcome and we are keen to explore the potential with you. New trains encourage passenger growth: This has been demonstrated in the Class 395 but also in other new train fleet introductions, such as West Coast, where the journey experience has been brought up to date to compare well with other transport modes. Proven, reliable technology: Hitachi has committed to the latest proven technology and provide ultra-reliable, modern train systems that are fit for purpose and pave the way for future growth.

Our Invitation

We invite you to meet us to hear more about our A Train products and service delivery and discuss how Hitachi can help you meet your business targets and demands. We believe you would find being in partnership with Hitachi Rail Europe extremely rewarding for both you and your customers.


Our Philosophy: Openess and Honesty Breeds Trust

Class 395 Unit 003 delivery completed.

I've worked for over 25 years in the UK rail industry, and this has been the smoothest new train introduction I've Charles Horton Managing Director ever experienced Southeastern



Efficient High Capacity Commuting

The AT-100 has been developed to meet the operational conditions and requirements of the Metro. With a 160 km/h top speed, it's also suitable for longer, inner suburban journeys. Fully flexible layout The layout is designed to cope with the mass movement of commuters, to make the daily commute comfortable and enjoyable, whether a few stops or a 40-minute journey. Interior space is fully flexible and optimised to support customer requirements. Longitudinal seating format is offered but other arrangements are available, including 2 plus 2 or a mixture of longitudinal and transverse.

Elizabeth from Gravesend

- Train Operator Research

"This is how travel should be"

Short, reliable dwell times The spacious interior makes boarding and disembarking practical and easy. The interior gangways can be open, to allow free movement between carriages, or partitioned by a door. Every available space is utilised for the comfort of passengers and also to enable fast cleaning. Flexible door positions The bodyshell is designed for up to three doors per side, providing maximum movement for passengers getting on and off the train. There are also other door configurations available. Infotainment systems On-board passenger infotainment systems are available to help passengers track their journey, or deliver advertising revenue and give real-time information, such as station connections.

Hitachi TokyoMetro 15000


Travelling for Business and Leisure

The Hitachi AT-200 is designed to meet needs of the Regional or Outer Suburban customer, who typically has a 50 to 80 minute journey. The 160 km/h train efficiently connects those from larger conurbations to city centres. A great environment to work or relax The interior configuration of the AT-200 is designed to be flexible, to accommodate diverse customer needs. Special features are available such as additional space for luggage, extra tables, transverse seating, well-designed lighting, laptop power points and on-board Wi-Fi.

Designed to be up to

lighter than current High Speed electric trains


Meeting the needs of the market The AT-200 can also offer First Class facilities, with reclining seats and a relaxed 2 + 1 seating format if required. Door layout is specifically designed for these services, with two per side to cope with the morning and afternoon peak times, enabling dwell times within the 60 to 90 second range to be achieved. The versatility of the AT-200 and the flexibility that can be built into its design makes it the ideal solution to the demands of today's enlightened passengers.

Hitachi 817 JR Kyushu


High Speed and Longer Journeys

The versatile bodyshell design and system options on the AT-300 deliver speeds of 225 km/h, with options up to 250 km/h available. A diverse range of interiors and door configurations meet the needs of the inter-urban passenger.

Super Express

Hitachi's newest AT-300 derivative builds upon the great tradition of the iconic British Rail designed HST. Its bi-modal functionality enables service providers to stretch the journey boundary beyond electrification, providing through journeys for many more travellers.

Comfort with style

Designed to be more energy e cient than current High Speed electric trains

The AT-300 offers different levels of comfort and amenities for a variety of class types, with extra features for passenger comfort. Bespoke catering can be accommodated, which can be upgraded and refreshed rapidly. This AT-300 product is the basis for our very successful Class 395 unit, built for HS1 operation.

"I can't believe how quick the new train is"

Stephen from Ashford

- Train Operator Research

Class 395 ­ A Contemporary Icon

The Class 395 is the first in Hitachi's family of AT-300 units and its introduction to HS1 in 2009 continues to be a success story. It has set new standards for performance in High Speed trains in the UK. The early units were delivered some 9 months early, with the entire fleet supplied to programme and entering service in December 2009. Passenger satisfaction surveys have provided incontrovertible evidence of how a new train can increase passenger numbers. The layout of the interior provides a premium environment, with increased legroom for every passenger and special features designed for high-speed commuting. Within 18 months of entering service our train is at the top of the performance league in its class and growing each month.

Hitachi N700 - 8000


Driving Business Growth

Hitachi Rail Europe wants to help you grow your business in a successful partnership. We have invested time in understanding the train-operating business, listened to many industry stakeholders and applied lessons learnt from our UK work to new projects.

Customer Satisfaction Assured

From experience and from listening to customers' feedback on train design, Hitachi knows that frequency of service, speed, safety and usable space promote passenger satisfaction and sustained growth. Tangible operational advantages are also achieved in design, in terms of dwell time, acceleration, multiple working, through gangways, driver-only operation and high unit availability. We can work with you to produce the right design to maximise your passenger growth potential.

Attracting and Retaining New Customers

Introducing new trains, which provide customers with a superior travel experience to that of other transport, increases passenger numbers. To beat your competition we can optimise an interior, or maximise a brand, to fit your business model. Our attention to detail, the superior design and flexibility of our trains, the range of features, the efficiency of the service delivery and the overall comfort provided will ensure that your customers will remain loyal to you.

New Trains = Passenger Growth = Revenue Growth Intercity West Coast since 2003

1.8 1.7 1.6 1.5 1.4 1.3 1.2 1.1 1

Train Miles (m) Passenger Journeys (m)

In Japan, our experience includes world-beating levels of train presentation and punctuality, in collaboration with Japan Railways (JR), during the Shinkansen and commuter train delivery programmes and operation. It is this experience that will form a key element of your business growth.

Increasing Passenger Demand

Analysis shows that passenger growth is achieved through the introduction of new trains, with their higher levels of reliability, comfort and cleanliness. Evidence also suggests that this isn't just a short-term gain but a trigger for longer-term growth that can launch a distinguishable and specific brand. The modular construction of Hitachi's new trains allows us the freedom to design bespoke solutions to give you a unique brand identity.

2004/5 2003/4 2005/6 2006/7 2007/8 2008/9 2009/10

Customer satisfaction Value for money Frequency of service Clean and safe Reduced dwell times Noise reduction Wifi connectivity

of passengers say they are travelling more frequently because of class 395

- Train Operator Research Hitachi Tsubame Series 800

Christine from Ashford

- Train Operator Research

"The new high speed train is fantastic"

¥ £



Maximising Utilisation

Experience Hitachi Rail working for you

The high level of performance of our trains will improve both your service targets and confidence. Not only are our trains highly reliable but our policy is to maintain them only when they aren't required for service. This means that you and your customers can rest assured, knowing that your timetable is achievable.

Miles 60,000 55,000 50,000

Shorter Dwell Times

The efficient movement of people is crucial to achieving capacity, being punctual and avoiding unnecessary penalties. At Hitachi, ingress and egress can be modelled before manufacture and the design optimized, such as varying the dimensions, layout and number of doors, to minimise station dwell times.

Moving Annual Average

Southeastern Class 395

We're focused on continuous improvement in our maintenance strategy to ensure that trains are presented for service in a faultfree condition, clean and customer-ready. We ensure there's capacity in the availability forecast to deal with the unexpected, a special train requirement or train service disruption.

Reliability and Performance as Standard

Hitachi Rail Europe achieves train performance which is class leading in the UK. Our Class 395 train was acknowledged to work "out of the box" by industry specialists, immediately delivering 30,000 miles between casualty with every unit in the fleet. Such consistency demonstrates the high level of repeatability in our design and manufacturing processes. In service this has grown through 2010/11 to now achieve an excellent 55,292 MAA.

45,000 40,000 35,000 30,000 25,000 20,000

of passengers are very satisfied with the Class 395 service

- Train Operator Research

15,000 10,000 5,000

P9 09/10

P12 09/10

P1 10/11

P3 10/11

P5 10/11

P7 10/11

P9 10/11

P11 10/11

P13 10/11

P2 11/12


Source: NFRIP

Hitachi Korea Express

P4 11/12


Experience Hitachi Rail working for you

Driving Costs Down

Our drive for efficiency in design, construction and maintenance enables us to offer very competitive pricing. We're also aware of the other on-going costs of train operation and aim to offer you a product that is class-leading in these areas too. For example, track access charges are significantly reduced if the train is designated track-friendly. Energy charges could be lower or methods found to regenerate power so as to reduce overall energy bills. Wherever there is a cost to you, reduction is our target. After some years of train operation a common problem encountered is obsolescence. Hitachi eliminates this issue with a proactive focus on designing away problems without impacting on service requirements. Design, manufacture and management of materials and spares is all part of our service, removing potential expense from your risk profile. With Hitachi you can be confident that your train refurbishment is cost efficient.

Proven Energy Efficient Technology

The cost and availability of energy remains a challenge for train operators. Hitachi understands the importance of conserving energy and even generating it. Options in our current product range include aids to monitor and guide the driver in efficient driving techniques, regenerative braking to give a 12% reduction in electricity bills and efficient diesel engine solutions to give classleading fuel usage per passenger mile. Our Class 395 train is fitted with some of these features, including energy metering which, combined with the regenerative systems, allows our customers to benefit financially from electricity rebates.

Delivering Performance, Day In - Day Out

Hitachi Rail Europe is committed to the long-term operation of our trains from the first day to the conclusion of their working life. We take pride in our products and ensure that they're available, reliable and presentable. Our trains are quick and easy to maintain, so are less demanding on facilities and resources.

regenerative braking: saving on power

- in service measured values Hitachi Toroko (Taiwan Tilting)



more track friendly than current High Speed diesel trains

- using VTISM computer modelling


Our train construction principles are based on modularity, with a range of interchangeable building blocks to achieve a design that is right for your operation. This approach keeps design costs low, allows us to offer trains from the factory in industry-leading timescales and, as your business grows, deliver revisions with the minimum of re-engineering.

Customised for Your Operation

Hitachi trains can be customized to meet your needs, from commuter to high speed. The flexibility of our construction allows you to provide your customers with the facilities they require and position your brand in a particular market place. For example, if the train's external appearance is a key part of your marketing strategy, we can offer styling whilst keeping costs low.

Supporting a Growing Market - Together

As your business grows new markets may emerge with different needs, or other routes might be required for growth. Hitachi can re-configure our vehicles to meet these demands, as part of our business partnership. Changes can be made whilst maintaining standards of service so that existing business isn't disrupted

Experience Hitachi Rail working for you



Delivering the Best Journey Experience

We know that your train's interior will directly affect your passengers' conclusions about their journey and your brand. Hitachi offers interiors that are functional yet comfortable and of a high quality that make customers feel valued. Some of our latest features are: Fully cantilevered seats, allowing for a clean and simple floor area, free from rubbish traps. Underfloor heating which provides a clutter-free footwell area and uniform heating throughout the saloon. Indirect, low maintenance LED lighting to reduce power consumption and offer a considerably increased lighting unit life.

Different Markets ­ One Standard Vehicle Platform

Hitachi focuses on achieving the right design aesthetic for each AT train and marketplace, whilst retaining quality and reliability. We will provide appropriate interior design elements, both visible and functional, to satisfy passenger expectations, exploit your business and brand requirements, and meet all necessary standards of legislation, performance, maintainability and durability.


Experience Hitachi Rail working for you

Information is Key to Growing Revenue

Passenger infotainment systems offer high-quality travel information and are also a potential source of revenue as they can be used for advertising. Hitachi is a world leader in the innovation of communications and control technology and we can provide the latest solutions including: ceiling-mounted, double-sided panels giving route information large monitors in draught screens and interior screens,showing news and advertising as well as geographical information pelmet panels giving seat reservation information as well as advertising displays exterior screens providing service and route information WiFi systems and at-seat power points for digital devices.

The interior system building blocks offered by Hitachi are fully integrated into a single interior architecture to give a fluent and cohesive design, which can also be updated. A choice of luggage rack, lighting, passenger information, tables, seats, etc. is available to suit particular requirements.


has responded in an Hitachiway to the Government's exemplary


commitment to high-speed rail. . . . . . and to the UK's fiscal situation in order to ensure that we can go ahead with the [IEP] programme.

Philip Hammond


We are pleased to announce that Hitachi is demonstrating its long-term commitment to the UK and Europe with a major investment in a UK manufacturing facility.This factory will be based in Newton Aycliffe in the North East of England, with a remit to be able to construct up to 20 cars per month when in full operation. It's expected that this site will employ 500 skilled and semiskilled people from the local community and will build upon the wider investment already made by Japanese industry in this part of the UK. It's our aim to establish a Research and Development facility on-site as well, to exploit the benefits of working with the UK's leading science and technology professionals. We have been delighted by the warm reception we have received from our new partners and look forward to delivering this project in the coming months and years.

Pioneer Spirit

Experience Hitachi Rail working for you

Hitachi Rail Europe Ltd 4th Floor 16 Upper Wobern Place London WC1H 0AF United Kingdom Tel: 44-20-7970-2700

Hitachi Rail Europe Ltd 4th Floor, 16 Upper Wobern Place, London WC1H 0AF, United Kingdom Tel: 44-20-7970-2700


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