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Kaplan ­ Norton(Harvard Business School)

Balanced Score Card (BSC)

· 1. (Explicit Knowledge) · 2. (Tacit Knowledge)

· 1. T T · 2. T E · 3. E T · 4. E E

1.

2. 3.

(Research and Development)

- Action Research -R2R

KM

- ISO - -

(Q.M. Principles)

1. (Customer Focus) 2. (Leadership) 3.

(Involvement of Person)

4.

(Process Approach)

(Q.M. Principles)

5.

(System Approach)

6.

(Continual Improvement)

(Q.M. Principles)

7.

(Factual Approach to Decision Making)

8.

(Supplier Relationship)

7

(McKinney 7's Framework)

1. Structure 2. 3. 4. 5. 6. 7. Strategy Staff Style of Management System Skill Superodinate Goal

S1 :

- -

S2 :

S3 :

S4 :

S5 :

S6 :

S7 :

7

(Deming Cycle)

4

1.

Plan

2. Do 3. Check 4. Act

Knowledge Management

1. (Explicit K.) 2. (Tacit K.)

(Strength)

(Strength) = S - - - - - - -

(Weakness)

(Weakness) = W - - - -

(Weakness)

- - - - -

(Opportunity)

(Opportunity) = O - - -

(Opportunity)

- - - - SPELT

(Social political Economics legal Technology)

(Threat)

(Threat) = T - - - -

SWOT - -

1. 1.1 1.2 1.3 1.4

2. 3.

· 1. //

2. 3. 4. + 5. 6.

· 1.

2. / 3. (, )

· 1. /

2. + +

· 1. () 2. 3. 3.1 3.2

· 4. () 5. - Manual - Cook Book (+) - Tip Book (+) 6.

· 1. 2. 3. 4. 5. 6. 7.

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