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DIPLOMA IN BANKING BUSINESS

Program Objective:

The soaring Indian economy is creating huge opportunities for banking professionals. The banking sector now employs more than a million people and with full reforms could employ around 15, 00,000 people! With the continued growth and emergence of private banks, the need for qualified, trained & skilled manpower is on the rise. The banking sector is in need of highly focused & well trained sales professional who are adept in not only selling banking products and services but also managing customer relationship. These trained sales professionals are expected to carry the momentum of growth forward. IFBI - Institute of Finance, Banking and Insurance has designed an industry relevant program ­ DIPLOMA IN BANKING BUSINESS ( DBB ) for graduates. The program offers them an opportunity to seek fast growing sales careers focused on customer acquisition.

About the Program:

IFBI Diploma in Banking Business is a 125 hour program. The objective of the DIPLOMA IN BANKING BUSINESS (DBB) is to create the proficient sales professionals for the banking industry. The program would empower the students with skills on sales, customer interaction & relationship building. The program offers knowledge of the basic foundation blocks of banking and understanding of the various products and services that the bank has to offer. The program is designed in such a manner that it ensures a career start for a graduate in a reputed banking organization in just 30 days !

Program Description:

Overview of Banking:

This course enables the learner to understand the concept of money and banking, the role of banks, and the channels used to deliver the various services and products offered by banks. It also enables the learner to understand the functions of the RBI, the monetary policy, business cycles of economies, impact of globalization on the banking sector, the role of technology in the banking industry, among various other topics.

Overview of Retail Banking:

This course gives the participant an overview of the retail banking products and services offered to the customers. It gives the student an overview of the different types of customers, the various retail banking products and services like various deposits, payments, remittances , collection and clearance services, cash management services , documentary bill collection, interbank settlements for customers with multiple accounts and services with banks etc. It also gives a brief idea of DEMAT accounts & services and also different distribution channels available to a bank to reach out to customers with their offerings.

Professional Communication:

This course takes the learner through professional communication and customer service by introducing them to various skills that will assist them in solving oral and written communication problems. It also covers topics on time management, goals achievement, working in teams, etc and also enables the individual to create a shared understanding of his or her role in the organization.

Selling Skills and Techniques:

Customer acquisition is an integral part of insurance and banking business. In fact, this is the first step to becoming a good sale professional. In this course, the learner learns and practices the selling skills and best selling techniques that help salespersons close more sales in less time. They learn sales etiquettes with the help of role-plays and see a difference in their approach towards different types of customers and their situations.

Sales Planning & Relationship Management:

In this course, students learn to value planning and relationship management as tools to achieve sales targets consistently. They learn to create sales plan, financial selling, sales management and its components. They also learn how to build long term relationships, how to do networking, life time value and complaint management from the CRM perspective and of course team management.

Organisation Specific Capsule:

The program boosts of a specific module on the "organization products, services and methodology". It exposes the candidate to the organization culture, imperatives and attributes/skills needed to be a successful professional. This training is conducted after completion of the class work & is based on placement /selection process. The module may not be offered to all candidates, however it is mandatory for shortlisted candidates (for a specific organization) to attend the orientation session.

Eligibility Criteria and Selection Process:

The candidate should have obtained a minimum of 45% marks in graduation. The age should be <= 28 years. High drive for sales & decent communication should be there. The candidates have to appear for a personal interview for taking admission in the program.

Placement Facility:

On successful completion of the program, IFBI offers 100% placement support to the students. The student would be offered placement with one of the top banks in the sales & customer acquisition roles.

Program Schedule:

The DBB program consists of five hours of class room contact for six days in a week in the full time mode. Supervised self-study takes place after the class work. In addition to the formal classroom sessions, students may be required to participate in Collaborative projects, Assignments, Self -paced elearning, Case-studies, Simulation exercises, Role-plays, Information Search and Analysis (ISAS) and other reference work.

Evaluation and Certification:

The classroom teaching phase of the program is evaluated. Tests, quizzes, assignments, and project-work form the evaluation instruments during the classroom phase. The transcript finally received by the student reflects scores obtained in all the courses. To qualify for the award of the Program title, candidates should have scored a minimum of prescribed marks in the classroom phase. Tests during the classroom phase are administered through Online Learning and Training System. Ample opportunities are given to the students to improve their performance in the tests.

Fee and Payment Schedule:

The Program Fee for DBB is Rs + service tax (as applicable). The fee is inclusive of all academic charges, examinations and IFBI study materials. Payments are to be made to IFBI by cash, credit/debit card, cheque or demand draft, in favor of NIIT Institute of Finance, Banking and Insurance Training Limited.

For further details Log on to www.ifbi.com Call (Toll free) 1800 209 7050 or SMS IFBI to 56161 or Email: [email protected] Ahmedabad: 303, 3rd Floor, 3rd eye Building, Panchvati Circle, C G Road, Ahmedabad - 380006, Bangalore: Ist Floor, No 74-2, Sanjana Plaza, Elephant Rock Road, 3rd Block, Jayanagar, Bangalore - 560011, Bhopal: Mezzanine Floor, 132, Zone - II, M.P. Nagar, Bhopal- 462011 Bhubaneswar: 2nd Floor, 610, Sahid Nagar, Bhubaneswar 751007, Chandigarh: SCO 156 - 157, 2nd Floor, Sector 34 A, Chandigarh, Chennai: 1st Floor, 27 & 28 Dowlani Towers, Dr R K Salai Road, Mylapore, Chennai - 600004, Delhi: 3rd Floor, 43, Chiranjiv Towers, Nehru Place, New Delhi - 110019, Hyderabad: 2nd Floor, 205 & 206, Babukhan Estate, Basheerbagh, Hyderabad - 500002, Jamshedpur: 122, Yashkamal Complex, Bistupur, Jamshedpur-831001, Kolkata: 6B Pretoria Street, First floor, Kolkata - 700 071, Lucknow: Upper Ground Floor, Raja Ram Kumar Plaza, 76 Hazrat Ganj, Lucknow-226001, Mumbai (Bandra): C3, Ground Floor, Balrama Building, Bandra Kurla Complex, Bandra East, Mumbai ­ 400051, Mysore: PDR ATRIUM, #CH 19/1(1028), 2nd Floor (Above MY STORE), Jayalaxmi Vilasa Road, Chamaraja Mohalla, Mysore. Nagpur: 3rd Floor, Bajaj Wing, Mangalwari Complex, Sadar, Nagpur ­ 440 001, Nasik: Hotel Farmaish, D'Souza Colony, College Road, Nashik, Patna: Below NIIT Ashok Rajpat centre, Naveen Kothi, 1st Floor, Opp. Khuda Baksh Library, Ashok Rajpath, Patna ­ 800004, Pune: 6th Floor, Karan Selene, Above Yes Bank, Near Kamla Nehru Park, Bhandarkar Road, Pune 411004. Also at: Delhi HD-7, Main Metro Road, Opp. Pilar no. 363, Pitampura G-83, Above HDFC Bank, Near Sagar Ratna, Preet Vihar A-4, Vishal Enclave, Rajouri Garden; Noida: A-11, Sector 2, Near Indian Oil Building; Gurgaon: NIIT, SCO 26, Sector 14, Near ICICI Bank; Thane : NIIT, 2nd Floor Jayashree Building, Opposite to Alok Hotel Ambedkar Chowk; Mumbai 1st Floor, Shanti Centre, Sec-17, Vashi 2nd Floor, Bhandarkar Bhavan, Opp. Borivali Railway station, Near Police Station, Borivali West 5th Floor, Jayant Arcade, Abv Shyamrao Vithal Co-op Bank, M G Road, Opp. Woodstock Hotel, Ghatkopar East; Camp Pune: 4th Floor, East Wing, Aurora Towers, M G Road.

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