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The 81st IPMA-HR Eastern Region Conference

at the Hilton Mystic Hotel in Mystic, CT

October 4 ­ 7, 2009

Conference at a Glance...

For more details, visit our website:

Sunday, October 4, 2009 Hosted by the IPMA-HR Connecticut, Rhode Island and Southeastern Massachusetts Chapters. Monday, October 5, 2009

7:30 - 8:30 7:30 - 5:00 8:00 - 4:30 9:00 - 10:30 10:45 - 12:00 12:15 - 1:45 2:00 - 3:15 3:00 - 3:30 3:30 - 4:45 5:00 - 8:00 7:00 - 12:00 Continental Breakfast Registration Exhibitors Keynote Speaker Concurrent Sessions IPMA-HR Awards Luncheon Program Concurrent Sessions Afternoon Break/Exhibitor Visitation Concurrent Sessions Dinner On Your Own Hospitality Suite Sponsored by Northrup Grummond 1:00 - 2:00 2:00 - 6:00 2:00 - 5:00 4:00 4:00 - 11:00 6:00 - 8:00 8:00 - 12:00 Program Committee Meeting Conference Registration Eastern Region Board Meeting Hotel Check In Exhibitor Set Up President's Reception Hospitality Suite Sponsored by Northrup Grummond

Tuesday, October 6, 2009

7:30 - 8:30 7:30 - 8:30 7:30 - 5:00 8:00 - 4:30 9:00 - 10:30 10:45 - 12:00 12:15 - 1:00 1:15 - 2:30 2:30 - 3:00 3:00 - 4:30 4:30 - 5:15 5:00 - 6:30 ER Past President Breakfast Continental Breakfast Registration Exhibitors Plenary Session Concurrent Sessions Luncheon Sponsored by Segal Concurrent Sessions Afternoon Break/Exhibitor Visitation Business Meeting President's Private Reception 2010 Conference Host Reception Sponsored by Patuxent River Basin 7:00 - 11:00 Dinner Banquet at the Mystic Aquarium 7:00 -12:00 Hospitality Suite Sponsored by Northrup Grummond

Wednesday, October 7, 2009

7:30 - 10:00 8:30 - 9:30 8:00 - 12:00 9:00 - 10:30 11:00 12:00 - 5:00 12:00 - 5:00

Registration Continental Breakfast Exhibitors Closing Plenary Session Sponsored by IPMA-HR Hotel Check Out Eastern Region Board Meeting Day 1 - New Chapter President Workshop

Thursday, October 8, 2009

8:00 - 12:00 Day 2 - New Chapter President Workshop

Welcome to the 81st IPMA-HR Eastern Region Conference

Table of Contents

Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Directory of Officers, Committees, Past Presidents and Officer Nominees . . . . . . 1- 3

4 - 13

Award Recipients . . . . . . . . . . . . . . . . . . . . . . . 14 - 30 Map of Hotel/Conference Layout . . . . . . . . . . . 31

Conference Agenda . . . . . . . . . . . . . . . . . . . . . 32 - 41 Program Speakers and Biographies. . . . . . . . . 42 - 58 Exhibitors and Sponsors . . . . . . . . . . . . . . . . . 59 - 65 Special Thanks . . . . . . . . . . . . . . . . . . . . . . . . 66 - 67 Program Evaluations . . . . . . . . . . . . . . . . . . . . 68 - 69


A Message from the President

Dear Human Resources Colleagues: Welcome to picturesque Mystic, Connecticut and the 81st annual IPMA-HR Eastern Region Training and Development Conference. In attending this conference, you are joining generations of HR practitioners who have made a commitment to their professional and personal growth. In a time of great fiscal difficulty and greater taxpayer expectations for all levels of government, human resources management is more important than ever. As HR professionals, we perform a vast variety of functions for many different customers while ensuring that the utmost ethical standards are maintained. We produce the highest caliber job-related, non-biased tests; we recruit the best talent; we negotiate the fairest agreements between management and labor; we are the shoulder that the employee whose child is seriously ill and needs benefits advise cries on; we are the wise and patient teachers of new supervisors and future leaders. In short, we are the backbone of the effective and efficient provision of governmental services....the glue that holds it all together. During my year as Eastern Region President, I have been honored to work with our Executive Board, the leaders of all our Chapters, and countless others to improve our services, increase communications throughout the Region, and advance our HR profession. Like all previous Region presidents, I am in awe of the incredible energy, enthusiasm, and dedication that I have encountered along the way. Being a small part of IPMA-HR, and especially the Eastern Region, has been a professional privilege and a personal joy. Thank you for patience, encouragement, and lots of laughs! During our short time together here in Mystic, I encourage you to learn well, meet old friends and make new ones, and take time to celebrate all that we do! Enjoy!


Kiaran Johnson-Lew, IPMA-CP President, IPMA-HR Eastern Region



A Message from the Program Chair

Hello everyone! On behalf of the 2009 Program Committee, I'd like to welcome you to Mystic, CT and the 81st IPMA-HR Eastern Region Conference! Over the past months, the Program Committee has worked hard to assemble 18 speakers on a variety of subjects that promise to offer you applicable skills at work, information for your professional growth and motivational sessions to reenergize you. For both the new HR professional and the tenured, the sessions you attend will provide tools to add to your toolboxes or sharpen some already there. Highlights include our three keynote / plenary speakers that will begin each day with a message sure to harvest your skills and passion for our human resource profession. The featured speakers include Dr. Regina Barrecca, noted UCONN professor and humorist; our own former Eastern Region member, Ron Clare, presenting The Wizard of Oz and Cindy Maher and Carol Grannis, previous conference presenters, closing our conference with an interesting session, Reaching Resonance: Engaging Your Workforce through Emotional Intelligence. These speakers, along with 15 other sessions to choose from, will keep you learning and networking throughout the conference. We are so glad that you've taken some time away from your busy schedules to broaden your understanding of your profession won't be disappointed you came. Fall into the Mystic-al World of HR and let yourself be renewed...I look forward to being with you over these next three days! Sincerely,

Cheryl Cepelak

Cheryl Cepelak 2009 Program Chair



Greetings from the Host Committee

Dear Friends and Colleagues: On behalf of the 2009 IPMA-HR Eastern Region Training and Development Conference Host Committee, we welcome you to wonderful southeastern Connecticut and the historic City of Mystic, CT. We are extremely pleased to offer a conference location that is filled with many opportunities to enjoy the area; from historic Mystic Seaport and Old Mistick Village, to outdoor adventures in area parks and on scenic river tours, to museums such as the amazing Mashantucket Pequot Museum and Research Center, the tall ship USCG Barque Eagle at the US Coast Guard Academy and the Nautilus at the Groton Submarine Base, to rustic locations such as B.F. Clyde's Cider Mill. In addition, there are several local wineries in driving distance as well as two major casinos, including the Mohegan Sun and Foxwoods. The list could go on and on. For a more complete listing of this area's offerings please visit the Mystic Visitors Center which is conveniently located across the street from the Hilton Mystic Hotel . The Program Committee has developed an extensive list of session for our professional development and they have masterfully intertwined the theme of "Mystic-al" and the fall season to "harvest" your HR knowledge. The Conference will begin with the President's Welcome Reception on Sunday evening on the Hotel's outdoor Courtyard (weather permiting). Each conference day will start with a continental breakfast and on Monday we will celebrate our peers at the Awards Luncheon in the Grand Ballroom. On Tuesday, we are pleased to announce that Segal will sponsor a luncheon workshop topic entitled, "Managing Health Plans Through Time of Fiscal Stress" and later in the day, the 2010 Conference Committee will hold a reception announcing next year conference in College Park, Maryland. Following this reception, we are most pleased to offer you the Conference Banquet at the amazing Mystic Aquarium & Institute for Exploration located in walking distance directly across the street from the hotel. Our dinner dance will be uniquely situated on the main exhibit floor in a true museum setting. As you dine and dance, you will be treated to breathtaking views of aquatic life and an enchanting world of coral reefs, undersea beauty and deep-sea mysteries ­ this will be unique function at a location like never before. We promise it will be a memorable evening. In a time were most employers have limited or removed financial support to attend professional conferences, we wish to thank "YOU" for taking an active role in attending the Eastern Region's 81st annual training and development conference. On behalf of the members of the tri-state Host Committee, we are thrilled to share with each of you this beautiful conference location and welcome you to our corner of the Region. We know that you will enjoy the diversity of the area and return home with some fond memories. Sincerely,

Vicki Arpin

Vicki Arpin Connecticut

Tammy Cunningham

Tammy Cunningham Southeastern Massachusetts

Mike Coury

Mike Coury Rhode Island



2008/09 Eastern Region IPMA-HR Officers

Contact information on officers can be found at

President President-Elect Immediate Past-President ER Representative to IPMA-HR Secretary Treasurer Member At Large Member At Large Member At Large

Kiaran Johnson-Lew Bill Cole Christine Major Mark Van Bruggen Carl Muehleisen Maureen Mehan Michael Coury James Wells Philip Kelly

Albany Capital Region Southeast Coast HR Montgomery County New Jersey New Jersey Albany Capital Region Rhode Island West Virginia Albany Capital Region

Chapter Presidents

Allbany Capital Region Connecticut Greater New York City Montgomery County, MD New Jersey Patuxent River Basin, MD Rhode Island Southeast Coast HR Western Pennsylvania West Virginia

Jason Willis Sandy Cunningham Marion Cleaver Lynne Kartsakalis Joseph Genovay Sylvia M. Franklin Donna Callahan Anne Spillane Karen K. Sphar Harriet Fitzgerald

[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]



IPMA ­ Past Presidents of the Eastern Region


1929 ­ 30 1931 ­ 32 1933 ­ 34 1935 ­ 36 1936 ­ 37 1937 ­ 38 1938 ­ 39 1939 ­ 40 1940 ­ 41 1941 ­ 42 1942 ­ 43 1943 ­ 44 1944 ­ 46 1946 ­ 47 1947 ­ 48 1948 ­ 49 1949 ­ 50 1950 ­ 51 1951 ­ 52 1952 ­ 53 1953 ­ 54 1954 ­ 55 1955 ­ 56 1956 ­ 57 1957 ­ 58 1958 ­ 59 1959 ­ 60 1960 ­ 61 1961 ­ 62 1962 ­ 63 1963 ­ 64 1964 ­ 65 1965 ­ 66 1966 ­ 67


Frank H. Densler Ismar Baruch John L. Brown Clarence V. Putnam Albert O. Allgeyer Charles P. Howard Ellsworth Wolfsperger James P. O'Brien John J. Furia Harry W. Marsh Henry F. Hubbard George T. Jackson Henry J. McFarland William S. Carpenter Charles H. Cushman George T. Bell Helen Harrington Southworth Louis J. Russo Phillip E. Hagerty David M. Watters Thomas J. Greehan Rene Gravel William G. Torpey Glendon A. Scoboria Forbes E. McCann Dorothy H. B. Cadwell J. Earl Kelly William E. McCarty Robert V. Mecalfe George J. Walker Antonio Cuevas-Viret Lawrence B. McArthur Ellis J. Berne Theodore H. Lang


New York, NY New York, NY Washington, D.C. Buffalo, NY New York, NY Boston, MA Asbury Park, NJ New York, NY Washington, D.C. Albany, NY Philadelphia, PA New York, NY Princeton/Trenton, NJ Toronto, Canada Boston, MA Atlantic City, NJ Washington, D.C. Albany, NY Montreal, Canada Boston, MA Albany, NY Hartford, CT Philadelphia, PA Providence, RI Albany, NY Toronto, Canada Atlantic City, NJ San Juan, PR Quebec, Canada Washington, D.C. Princeton, NJ New York, NY San Juan, PR Ottowa, Canada


IPMA ­ Past Presidents of the Eastern Region (Continued)


1967 ­ 68 1968 ­ 69 1969 ­ 70 1970 ­ 71 1971 ­ 72 1972 ­ 73 1973 ­ 74 1974 ­ 75 1975 ­ 76 1976 ­ 77 1977 ­ 78 1978 ­ 79 1979 ­ 80 1980 ­ 81 1981 ­ 82 1982 ­ 83 1983 ­ 84 1984 ­ 85 1985 ­ 86 1986 ­ 87 1987 ­ 88 1988 ­ 89 1989 ­ 90 1990 ­ 91 1991 ­ 92 1992 ­ 93 1993 ­ 94 1994 ­ 95 1995 ­ 96 1996 ­ 97 1997 ­ 98 1998 ­ 99 1999 ­ 2000 2000 ­ 2001 2001 ­ 2002 2002 ­ 2003 2003 ­ 2004 2004 ­ 2005 2005 ­ 2006 2006 ­ 2007 2007-2008


Enid Beaumont Enrique Pinero-Lopez Arnold de Mille Cornelius O'Kane Thomas Houlihan P. Howard Marshall Robert D. Krause Richard L. Rowe Muriel Griffen Joseph N. Maranto Charles A. Kirby Phillip E. Dolan Ronald J. Fedorowicz Joyce U. Conroy Samuel H. Dean Dennis J. O'Brien Robert Chieffalo Edward V. Tildon Stephen J. Novak Enrique Perez Morales Thomas R. O'Kane Robert G. Keller, Jr. Doris T. McGuffey Larry Klein Margaret Buttrick William L. Mitchell Richard C. Heil Ronald P. Clare Barbara Frazier Karen Duffy Wallace Lynda vonBargen Robert Holmes Lynn C. Hellinger Gary Siegel William E. Doyle Ralph Glover Cheryl Cepelak Nancy Kiyonaga Barbara Wimer Mark Van Bruggen Christine Major


Baltimore, MD Syracuse, NY Philadelphia, PA San Juan, PR Cherry Hill, NJ New York, NY Hershey, PA Hartford, CT St. Thomas, VI Monticello, NY Baltimore, MD Boston, MA Atlantic City, NJ Washington, D.C. Hartford, CT San Juan, PR Hershey, PA Baltimore, MD Albany, NY St. Thomas, VI Bethesda, MD Philadelphia, PA Hartford, CT Oglebay, WV Greenbelt, MD Harrisburg, PA Bethesda, MD Newport, RI Princeton, NJ Hartford, CT Baltimore, MD Charleston, WV Hershey, PA Albany, NY Newport, RI Atlantic City, NJ New Haven, CT Harrisburg, PA Washington, DC Trenton, NJ Hyannis, MA



Awards Committee

Christine Major Tammy Cunningham Karen Bass Patricia Hopkins Chair, Montgomery County, Mayland Chapter Southeast Coast, Massachusetts Chapter Montgomery County, Maryland Chapter Patuxent River Basin

Credentials Committee

Richard C. Heil Gary King Harriett Fitzgerald James Wells Sandra Cunningham Carol Rubino Co-Chair, Harrisburg, Pennsylvania Chapter Co-Chair, Harrisburg, Pennsylvania Chapter West Virginia Chapter West Virginia Chapter Connecticut Chapter Montgomery County, Maryland Chapter

Densler Nominations Committee

Committee members are all Past Presidents of the Eastern Region

Mark Van Bruggen Nancy Kyonaga Lynn Hellinger Ronald Clare Chair, New Jersey Chapter 2008 Densler Award Recipient 2005 Densler Award Recipient 2003 Densler Award Recipient

Nominations Committee

Bill Cole Chris Major Cheryl Cepelak Chair, Southeastern Massachusetts Chapter Montgomery County, Maryland Chapter Connecticut Chapter

Resolutions Committee

Angelika Muehleisen Chair, New Jersey Chapter

Business Meeting Parliamentarian

James Wells -7West Virginia Chapter


Program Committee

Cheryl Cepelak Patricia Baugh Jennifer O'Connor Katy Cappeta Linda Dobron Lindsey Osterhout Maureen Mehan Tara Byrne Barbara Wimer James Wells Mitch Drabik Chair, Connecticut Chapter Albany Capital Region Chapter Albany Capital Region Chapter New Jersey Chapter New Jersey Chapter Albany Capital Region Chapter Albany Capital Region Chapter Albany Capital Region Chapter West Virginia Chapter West Virginia Chapter Connecticut Chapter

Exhibitor/Sponsors Committee

Bill Cole Mark Van Bruggen Mitch Drabik Ron Clare Kiaran Johnson-Lew Michael Coury Town of Barnstable, Massachusetts Chapter New Jersey Chapter Connecticut Chapter Rhode Island Chapter Albany Capital Region Chapter Rhode Island Chapter



This year's conference is hosted by IPMA-HR Connecticut, Rhode Island and Southeastern Massachusetts Chapters

President: Kiaran Johnson-Lew

Host Committee Chairs

Michael Coury Vicki Arpin Tammy Cunningham Rhode Island Chapter Connecticut Chapter Southeastern Massachusetts Chapter

Host Sub-Committees


Michael Coury Vicki Arpin Chair, Rhode Island Chapter Connecticut Chapter

Conference Materials

Tammy Cunningham Bill Cole Tina Florio Chair, Southeast Massachusetts Chapter Southeast Massachusetts Chapter NYS Department of Taxation and Finance


Steve Shonta Chair, Connecticut Chapter


Anthony Lewis Jay Hickey


Connecticut Chapter Connecticut Chapter


Host Sub-Committees (Continued)


Michael Coury Vicki Arpin Tammy Cunningham Chair, Rhode Island Chapter Connecticut Chapter Southeastern Massachusetts Chapter


Michael Coury Anthony Lewis Jay Hickey Chair, Rhode Island Chapter Connecticut Chapter Connecticut Chapter


Vicki Arpin Anne Fairbanks Bobbi Buckner Kathleen Lombardo Joan Markert Lori Kolakowski Chair, Connecticut Chapter Connecticut Chapter Connecticut Chapter Connecticut Chapter Connecticut Chapter Connecticut Chapter

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IPMA-HR Eastern Region Officer Nominees for 2009-10

Nominee for President-Elect

Michael Coury, Rhode Island Chapter Michael J. Coury, IPMA-CP is a 23-year experienced Human Resources professional having served 20 years as an HR generalist in the public sector. Michael is presently the Human Resources Administrator for the City of Newport, RI responsible for 345 FTE, 400 retirees and 150 seasonal employees handling matters pertaining to labor relations, recruitment, compensation, benefit administration, workers' compensation, Wellness programs, policy & contract compliance, civil service testing, employee appraisal & development and special event programs for a renown and full-service municipal government. In 2006, Michael created, implemented and directed the State of Rhode Island's first ever Regional Testing process for the hiring of uniform Police Officers which encompassed six (6) communities in Newport County. He is a 1986 Cum Laude Graduate of Southeastern Massachusetts University having received a BS in Human Resources Management. Michael is an active member of IPMA-HR, SHRM and serves as a Mentor for the Aquidneck Island Mentoring program of RI. Since 2000, Michael has been very active with the RI IPMA Chapter serving as a Board member and as its President for the 2007-2008 fiscal year. He presently serves as a Member-at-large for the Eastern Region IPMA-HR and is a 2007 recipient of an International Professional Certification in HR from IPMA-HR. Michael and has been an HR topic presenter for various professional associations including the RI League of Cities and Towns, New England Workers' Compensation Courts, the New England GFOA and guest speaker at various colleges and universities. Michael is a recipient of numerous awards including the Eastern Region's 2006 HR Supervisor/Manager of the Year Award, a Resolution from the Newport City Council for Outstanding HR practices, 2008 Biltmore Who's Who in America's Professionals and served as Newport's "Official Greeter" to President William Clinton during his 1998 visit to the Ocean State.

Nominee for Treasurer-Elect

Tammy Cunningham, Southeast Coast, Massachusetts Chapter Tammy Cunningham is the Assistant Director of Human Resources for the Town of Barnstable, MA. In that capacity, she provides assistance to the Director in the areas of labor relations, classification, compensation, benefits, and strategic planning. She has been a member of the Southeast Coast Chapter of IPMA-HR since its inception and is the Immediate Past President of the Chapter. She is currently serving as a Host Chair for the Tri-State Eastern Region IPMA ­ HR Conference joined by Connecticut and Rhode Island. Tammy has worked in municipal government for 13 years holding various capacities with a total of 9 years directly focusing on human resources. Tammy holds a Bachelor of Science in Business Administration and a Master of Public Administration from Suffolk University. She also holds the IPMA ­ HR designation of Certified Human Resources Professional.

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IPMA-HR Eastern Region Officer Nominees for 2009-10

Nominee for Secretary

Karen Bass, Montgomery County, Maryland Chapter Karen Bass has over 19 years of experience in Human Resources in both the private and public sector. For the past 12 years Karen has worked at Montgomery College, most recently in the capacity of a Human Resources Manager. She received her Bachelor of Arts degree at St. Mary's College of Maryland in Political Science and her Masters in General Administration in Human Resources from the University of Maryland, University College. Karen received her IPMA-CP designation in October, 2008. Most recently Karen was the Immediate Past President for the IPMA-HR Montgomery County Chapter. She also served on the Program Committee for IPMA- Montgomery County Chapter for three years. The real value of IPMA is the opportunity to meet with other professionals and discuss the challenges that we face. There are a vast number of other professionals that have lots of knowledge and experience in the public sector, and IPMA provides an avenue through the program luncheons, social functions, community outreach and the conference opportunities to network.

Nominees for Members at Large

Philip Kelly, Albany, New York Chapter Philip Kelly is the Director, Human Resources Management, New York State Banking Department. In ten (10) years with the State of New York, he has served in several capacities including Classification and Pay Analyst, Personnel Administrator, and Executive Assistant to the New York State Personnel Council. He is a past-president of the Albany-Capital Region Chapter and a member-at-large for the Eastern Region Executive Board of IPMA-HR. Phil holds a Bachelor's degree in Greek and Roman Civilization and a Master's degree in Public Administration from the University at Albany (SUNY). He is an adjunct professor of business communication for Schenectady County Community College and an appointed Fellow of the New York State Academy for Public Administration.

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IPMA-HR Eastern Region Officer Nominees for 2009-10

Nominees for Members at Large (Continued)

Maureen McDermott, Albany, New York Chapter Maureen is currently an Assistant Director of Personnel with the NYS Thruway Authority. She has twentynine years of experience working for NYS government, most of those years being in the Human Resource Management field. Maureen became involved with the International Public Management Association in 2001, serving as co-chair of the Arrangements Committee for the June 2001 IPMA Eastern Region Conference which was held in Albany. Since then, she has served as Secretary of the Albany-Capital Region IPMA Chapter from 2001-2003; President-Elect from 2003-2004; Chapter President 2004-2005; immediate Past-President 2005-2006; Member-at-Large Eastern Region Executive Committee 2005-2006; Representative to ER-IPMA 2005-2006; and Member-at-Large Albany-Capital Region Chapter 2006-2007; President-Elect 2007-2008; and Chapter President from 2008-2009. In addition to her various Board positions, Maureen has participated on various Albany-Capital Region IPMA Chapter Committees: Awards Committee 2003-2006; Program Committee 2002-2009; Election Committee 2004-2006; and 2007 Eastern Region Conference Exhibitor Committee.

Vicki Arpin, Connecticut Chapter Vicki Arpin is currently the Human Resources Administrator of the State of Connecticut Department of Transportation, which has a workforce of 3,500 employees. In this capacity, she provides overall direction for all human resources policies and programs. Over Ms. Arpin's 23 year career with the State of Connecticut, she has held various positions with the Department of Transportation, Department of Mental Retardation, and Department of Correction. Ms. Arpin has a Masters Degree in Industrial Relations from the University of New Haven and a Bachelors Degree in Human Services from Northeastern University. Vicki has been active with the Connecticut Chapter of IPMA-HR, having served as a member of the Executive Board since 2005. She has also held the offices of President-Elect, President, and PastPresident. Ms. Arpin is currently Co-Host Chair of the 2009 Eastern Region Conference.

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IPMA-HR Eastern Region Awards Nominations


The Frank H. Densler Award (formerly the Past President's Award) was established in 1979-1980 to recognize a person who has contributed significant direction and effort in improving the vitality of the Eastern Region IPMA-US and the field of Public Human Resource Administration. The 19851986 Executive Committees of the Eastern Region of IPMA and Past Presidents at the Albany Eastern Region Conference voted to change the name of the Past President's award to the Frank H. Densler Award, to honor the first president of the IPMA Eastern Region ­ US. Mr. Densler died on November 20, 1985 and was 100 years old at the time of his death.

2009 Recipient: CHERYL CEPELAK

The Eastern Region IPMA-HR is pleased to congratulate Cheryl Cepelak (Connecticut Chapter) as the recipient of the 2009 Eastern Region IPMA-HR Frank H. Densler Award. This award was established in 1979-80 to recognize a person in government who has contributed significant direction and effort in improving the vitality of the IPMA-HR Eastern Region and the field of public human resource administration. Cheryl's long and distinguished record of service and achievement in both IPMA-HR and in the human resources profession makes her an ideal recipient. The Densler Award will be presented to Cheryl at the 2009 IPMA-HR Eastern Region Awards Luncheon. The Awards Luncheon is being held on Monday, October 5, 2009 in conjunction with the 2009 IPMA-HR Eastern Region Training and Development Conference in Mystic, Connecticut. Honor list of Previous Recipients 2008 2007 Nancy Kiyonaga Director of Workforce & Occupational Planning, NYS Dept of Civil Service Gary Siegel Retired, Human Resource Director, CT Department of Mental Health and Addiction Services Larry Kline Retired, Commonwealth of Pennsylvania Lynn Hellinger Associate Director of Management, National Institute on Aging, NIH, DHHS Karen Duffy-Wallace Director of Labor Relations and Employment Services, Univ. of Connecticut Health Center Ron Clare Deputy Personnel Administrator, State of Rhode Island Margaret Robinson Buttrick Human Resources Administrator, West Virginia Higher Education Policy Commission Lynda S. von Bargen Director of Personnel Management, Montgomery College, Rockville, MD Richard C. Heil Retired, Director of Employee Relations and Development, Pennsylvania Department of Public Welfare

2006 2005 2004 2003 2002 2001 2000

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IPMA-HR Eastern Region Awards Nominations


1999 Doris T. McGuffery Personnel Manager, Office of Personnel and Labor Relations, Prince George's County, MD Thomas O'Kane Former Deputy Director of the Human Resources Department, Port Authority of New York William L. Mitchell President, William L. Mitchell & Associates Robert G. Keller, Jr. Director of Personnel Services, Montgomery College, Rockville, MD Stephen Novak Personnel Director, Martis County, FL Joseph N. Moranto Director of Support Services Personnel, Baltimore County Schools Ethel S. Barnett Chairman, PA State Civil Service Commission Edward V. Tildon Director, Legislative and Policy Services, Department of Personnel, MD Philip E. Dolan Past President, Eastern Region, 1978-79 John E. Millett Former Executive Director, PA State Civil Service Commission Ellsworth Wofsperger Past President, Eastern Region, 1938-39 Samuel H. Dean Former Director, Employment Classification Division, Personnel Management Services., U.S. Equal Opportunity Commission, Washington, D.C. Joyce Conroy formerly with the Connecticut Dept. of Mental Health Muriel Griffin formerly with the New York State Dept. of Civil Service Ronald J. Fedorowicz Personnel Mgt. Spec., OPM, Washington, D.C. Allen D. Fine Director, HRM, New York State Department of Motor Vehicles Morton C. Stevenson District Supervisor, New York State Dept. of Civil Service Sandra Biloon Director of Personnel and Labor Relations, CT William Druz Consultant, Former Chief and Secretary of the State of New Jersey William Kesselring Office of Personnel Management, Philadelphia, PA


1997 1996 1995 1994 1993 1992 1991 1990 1989 1988

1987 1986 1985 1984 1983 1982 1981 1980

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IPMA-HR Eastern Region Awards Nominations


The Eastern Region of IPMA-HR presents the Cushman Award, established in 1957, annually. The award is a tribute to Charles H. Cushman in memory of his outstanding and lasting contribution to the field of public personnel administration as Director of Personnel for Rhode Island, as Chairman of the Eastern Region, and as the President of the Public Personnel Administration. His public and private life exemplified the finest traditions of public service. The Connecticut Chapter of IPMA-HR is proud to nominate Dale Ursin for the Charles H. Cushman Award. Mr. Ursin has been involved in the field of Human Resources for three decades. He continued on as a consultant in the area of Human Resources and developed training guides that he implemented. Dale was an innovator, always ahead of the curve. For example, in the 1970's when he worked at the Department of Children and Families he instituted a recruitment program targeting Hispanic Social Workers in order to facilitate staffing at parity with the communities which the agency served. He achieved this task while collaborating with the Connecticut Department of Administrative Services (otherwise known as "State Personnel" back then). His program was extremely successful and became a model for other agencies. It was implemented not only statewide, but also resulted in the program in Puerto Rico as a recruitment tool. Dale transferred to the Central Connecticut State University and then retired from state service for a brief period before returning to state service again at the Department of Motor Vehicles. Another innovative program Dale implemented was an Alternative Dispute Resolution program. In the 1990's, before this concept became widely explored, Dale entered into an agreement with the Collective Bargaining Agents representing the employees of the Department of Motor Vehicles that instituted behavior contracts as an alternative to disciplinary actions. This greatly reduced their grievance activity and enhanced their labor management relationships. Also, at the Department of Motor Vehicles, Dale instituted a Business Project Management process of reviewing activity to find inefficiencies. As a result of studying the recruitment process, he instituted streamlined programs and electronic approvals that greatly reduced the timeframe for filling jobs. Dale has been an active IPMA member and was our Chapter President in 1995-1996 and served as the Connecticut Representative to the Eastern Region Board from 1997-1999. During his leadership tenure he strongly advocated for IPMA and was a significant proponent for the benefits of membership. He provided programs that were proven educational and networking opportunities for the members which greatly enhanced the growth of IPMA in Connecticut. Dale was a mentor to many HR professionals in state service. As such, the Connecticut Chapter honored Dale with a lifetime membership at the time of Dale's retirement from state service in 1991.

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IPMA-HR Eastern Region Awards Nominations


Honor List of Previous Recipients 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 1980 1979 1978 1977 1976 1975 1974 1973 1972 1971 1970 Sandra Biloon, retired Director of Personnel & Labor Relations, Department of Administrative Services, State of Connecticut No nominee Robert Holmes, retired, Chief Development Officer, Rhode Island State Department William Doyle, retired Director of Staffing Services, New York State Department of Civil Service Edward M. D'Arezzo , Assistant Director, Rhode Island Department of Health Beverly Dwyer, Human Resources Program Administration, Rhode Island Lynn C. Hellinger, Associate Director of Management and Operations, National Institute of Allergy and Infectious Disease, Maryland Joe E. Smith, Senior Assistant Director Employee Relations, West Virginia Personnel Robert A. Plante, Associate Director of Human Resource Management, RIMH Charles T. Sciotto, Deputy Secretary for Employee Relations, Commonwealth of Pennsylvania Thomas G. Pillsworth, Former Executive Deputy Commissioner, New York State Department of Civil Service No nominee Ronald Clare, Chief of Merit Selection and Classification, State of Rhode Island Sara Miller, Assistant Secretary for Human Resource Management and Development, State of Maryland Donald Tynes, Senior Personnel Officer, Ann Arundel County Edward C. Gallas, President, Bucks Internal, Buck County, Pennsylvania Cornelius J. O'KaneB, Personnel Director, Retired, Fairfax County, Virginia Constance Beryy Newman, Director, U.S. OPM, Washington, DC Thomas S. McFee, Assistant Secretary for Personnel Admin., DDHS Christ J. Zervanos, Former Director of Labor Relations, Commonwealth of Pennsylvania No nominee Dr. Henry Hubbard, Consultant, St. Thomas, Virgin Islands Hilda E. Ford, Director of Personnel, Baltimore, Maryland Richard L. Rowe, General Manager, J.F.K. International Airport, New York Enrique Pinero, Consultant, Executive Management Services, Puerto Rico Carl E. Grant, Director, Human Resources, Miami, Florida Robert D. Krause, Director, Human Resources, Miami, Florida Forbes E. McCann, President McCann Associates, Huntington, Pennsylvania Foster B. Roser, City of Philadelphia, Pennsylvania Julia M. Sugerman, U.S. OPM, Washington, DC Alan K. Campbells, U.S. OPM, Washington, DC Ersa Poston, New York State Civil Service Commission Merrill Gallas, Department of Personnel, New York City Nesta Gallas, John Jay College, New York Arnold de Mille, Department of Personnel, New York City No nominee No nominee James M. Murray, Police Department, Washington, DC Stanley Kollin, New York Department of Civil Service

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IPMA-HR Eastern Region Awards Nominations


1969 1968 1967 1966 1965 1964 1963 1962 1961 1960 1959 1958 Antonio Cueva, Viret, Puerto Rico Office of Personnel Soloman Hoberman, New York City Department of Personnel Felix M. Lopez, Port Authority of New York and New Jersey Carl Barnes, U.S. Department of Agriculture Dr. Albert P. Maslow, U.S. Civil Service Commission Lawrence H. Baer, U.S. Civil Service Commission Dr. Theodore H. Lang, Department of Personnel, New York J. Earl Kelly, New York State Department of Civil Service H. Elliot Kaplan, New York Civil Service Commission William T. McDonald, U.S. Civil Service Commission Carlos Araya, Costa Rica Ross Pollock, U.S. Civil Service Commission

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IPMA-HR Eastern Region Awards Nominations


The Human Resource Specialist of the Year Award is presented to a member of the Eastern Region who has demonstrated the abilities to properly apply management procedures, gain the confidence of management and employees at all organizational levels, instill an understanding of proper management techniques and procedures in clients and customers, and resolve complex personnel management issues. The Office of Human Resources Management (OHRM), Prince George's County, is pleased to nominate Sheila Campbell, Administrative Assistant II, Benefits Administration Division, for the Human Resources Specialist of the Year Award. The Division has the responsibility to manage and administer the County Government's health benefits program for employees and retirees. In 2006, the Federal government provided employers with the opportunity to receive a subsidy for individuals eligible for Medicare under the County's prescription plan. The County elected to participate in the Federal government's program to receive the subsidy by allowing individuals eligible for Medicare to remain in the prescription plan. However, to receive the subsidy for these individuals, an employer must satisfy a number of requirements mandated by the Federal government. One of these is to provide the eligible individual's Medicare numbers. While the Division is proud of the manner in which we collect date for participants enrolled in the health benefits plans, the Human Resources Management system did not allow us to store the Medicare numbers for individuals. In an effort to assist the County in satisfying this requirement, Ms. Campbell worked tirelessly with the Office of Information Technology and Communications to develop the MM-screen that enables us to collect and store Medicare numbers on the computer system. This feature not only benefits the prescription plan, but also will help with other programs that require use of the Medicare numbers, as well as help with reporting on various items associated with the expenses of the plans. As a result of Ms. Campbell's initiative, hard work, and effort in creating the MM-screens, the County has received approximately $2.2 million in subsidy from the federal government for individuals eligible for Medicare. This is no small amount in these hard economic times. As an employer, the County seeks every avenue to help offset and reduce costs to its overall budget. The purpose of this accomplishment was to help the County satisfy a requirement to receive a subsidy; however, it also helped to reduce an ongoing liability. The OHRM is proud to have Ms. Campbell on the Benefits Administration Division stuff; she should be equally proud of her accomplishment, and nomination for this well-deserved award.

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IPMA-HR Eastern Region Awards Nominations


Honor List of Previous Recipients 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 Lina Simonu, Statewide HR Program Manager, State of Connecticut Anne Fairbanks, State of Connecticut Department of Motor Vehicles Grace Walton, Human Resource Specialist/Team Leader, National Institutes of Health Christine Burke, Soft Skills Training Manager for the State of New York's Workers Compensation Board Deborah L. Anderson, Personnel Specialist, West Virginia Division of Personnel Holly Hawkes, Benefits Manager, State University of New York Bette McCabe, Hearing Officer, Rhode Island Department of Administration, Labor Relations Unit Brian L. Kennedy, Human Resource Supervisor, Rhode Island Mark Van Bruggen, Executive Assistant, New Jersey Department of Personnel Terry Jordan, Division of Staffing Services Margaret Robinson Buttrick, State College and University Systems of West Virginia Kevin P. Murphy, Personnel Officer Division of Computer Resources and Technology, National Institutes of Health Kathryn Sherman, Workers Compensation Manager, Rhode Island Department of MHRH Lynn C. Hellinger, Chief, Personnel Operations Section, Clinical Center, National Institutes of Health Dale Ursin, Personnel Administrator, Department of Motor Vehicles, Connecticut Louis Malfara, Training and Development Director, Philadelphia, Pennsylvania Elizabeth W. Stroud, Director, Human Resource Management, U.S. Department of Commerce John S. Glooch, Director, Harrisburg Field Office Barbra Frazier, Personnel Manager, Prince George's County Donald E. Bridgeman, Deputy Personnel Officer, Prince George's County James R. Isom, Civilian Personnel Office, New Cumberland Army Depot Jerry A. Hawkings, Chief, Personnel Operations, Division of Highway Administration Robyn Katz, Development Specialist, New York State Office of Mental Health John P. McKenna, Deputy Commissioner of Administration, New York State Department of Taxation and Finance Sharon S. Wright, Director of Personnel, Pennsylvania, Department of Transportation Charles Sciotto, Director, Personnel Bureau, Commonwealth of Pennsylvania Carl E. Grant, Director of Personnel, NASA, Washington DC Waddell Longus, Goddard Space Center, NASA, Greenbelt, Maryland

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IPMA-HR Eastern Region Awards Nominations


The Supervisor/Program Manager of the Year Award is presented to an individual who shows innovation and creativity in motivating and providing opportunities for employees to reach their full potential; applies and implements outstanding management techniques; and is successful in earning the confidence of supervisors and subordinates through the fair and impartial application of personnel management procedures. It is our distinct privilege to recommend Richard M. Cosgrove, Jr. for the Supervisor/Manager of the Year Award. Over the past 35 years, Richard has risen through the ranks, starting as a Connecticut Careers Trainee and currently holding a position as the Chief Administrative Officer for the Department of Motor Vehicles (DMV). In 1978 Connecticut established the Department of Administrative Services (DAS) to provide centralized administration for all state government, including Public Works, State Purchasing, State Personnel, Data Processing State Fleet, Central Collections, Central Laundry, and Central Warehouse. As Agency Personnel Administrator, Richard created the original Human Resources office of this newly formed "super-agency," establishing and administering its policies and procedures. He was later promoted to Chief Administrative Officer, overseeing DAS's fiscal and administrative services in addition to Human Resources. As Chief Administrative Officer of the Connecticut DMV, Richard oversees the offices of Compliance Review; Corporate and Public Relation; Fiscal Services; Human Resources, Labor Relations and Payroll; Planning, Research and Analysis; Support Services including contracts/grants/data access/records retention; Audit Services; Administrative Services including mail services, print shop, micro-reproduction, marker room, stock room and data entry, and Executive Team Coordination. At the Commissioner's request, Richard also took over the Emissions Program at a time when the program was being criticized for its inefficiencies and mismanagement. He managed the entire recovery process to return the program to its full functionality and efficiency. Richard is currently instrumental in the Comprehensive Modernization Project to bring new technology into the Department to increase efficiencies, accessibility, transparencies and communications. Richard developed a comprehensive leadership training and succession planning strategy and leads a staffing and classification analysis of the Department. He has taken the initiative in developing new classifications that, in conjunction with leadership training, will provide a clear path for future leaders of the Department. Richard has also been instrumental in developing a Diversity Committee as a Strategic Planning Initiative to educate the DMV personnel in affirmative action and diversity issues. Richard is recognized as the consummate professional. He has been referred to as "the best administrator I have ever had an opportunity to work with" by not only his subordinates, but also by a highly regarded public figure and former Commissioner. Among his many honors, Richard was the recipient of the Distinguished Managerial Servicer Award in 1995. This award is the state's highest award for managers and was given to him in recognition for his significant accomplishments.

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IPMA-HR Eastern Region Awards Nominations


Although, Richard's career has clearly grown from his humble beginnings in HR, he applies the principles of HR to every facet of the job and has never left the "human" part behind. Despite his demanding schedule, he makes himself available to anyone who seeks his counsel or assistance on any matter, whether it is personal or professional. He makes everyone feel, and more significantly, he believes they are his equal. It does not matter what your rank is within the organization. Working with him, people always feel they have made a contribution. He fosters freedom of expression and risk taking without fear of reprisal, encourages debates and is never critical or condescending. His sense of humor and wit always shine through no matter what the demands or stressors of work bring. He makes the most of difficult situations tolerable. He is fiercely loyal and supportive of his staff, and in return, his staff is fiercely loyal and supportive of him. In a highly politicized environment, Richard has been able to maintain his integrity and the principles upon which the merit system was founded. Richard epitomizes the best of what we have come to expect from a public servant. He has brought credit to the field of human resources administration, is respected by his peers, admired by his staff, and viewed as a leader by all who have the good fortune of working with him. Richard has been an active member of IPMA-HR throughout the years and consistently encourages and supports his staff participation in IPMA programs. He encourages and promotes staff development activities including development of career plans for each employee. Richard is acknowledged as an individual who has made, and continues to make, an outstanding and lasting contribution to the field of public human resources administration and public sector management in general. He has always promoted sound, positive, innovative and effective human resources principles through training, strategic planning, and implementing "best practices." He has served the field of human resources and public administration in an exemplary manner and it is our honor to recommend him for this award. Honor list of Previous Recipients: 2008 2007 2006 2005 2004 2003 2002 2001 2000 1999 W. Gahan Breithaupt, Executive Officer, National Institute of Arthritis, Musculoskeletal and Skin Diseases, National Institutes of Health, DHHS Ellen Blachinski, Connecticut Department of Health Henry Jovanelly, Director of Collection Services, Department of Administrative Services Dr. Randall Collins, Superintendent of Schools for Waterford, Connecticut Dr. Louis Ando, Bureau Chief of Continuous Quality Improvement Connecticut Department of Children and Families Steven Weinberger, Director of Retirement and Benefits Services Division, Office of the Connecticut State Comptroller Robert L. Carl, Jr. Ph.D., Director of the Department of Administration, Rhode Island A. Kathryn Power, Director, Office Rhode Island Department of Mental Health Retardation and Hospitals Adna Irl Thomas, Deputy Commissioner, West Virginia's Bureau of Employment Programs Susan Corey, Deputy Personnel Officer, National Cancer Institute, NIH

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IPMA-HR Eastern Region Awards Nominations


1998 1997 1996 1995 1994 1993 1992 1991 1990 1989 1988 1987 1986 1985 1984 1983 1982 1981 Mary L. Babcock, Director, Office of Human Resources, Food and Drug Administration William Tanzey, Interim Director, West Virginia Division of Rehabilitation Services No nominee David G. Lilly, Direct Forester, West Virginia Division of Forestry Dr. Laidley Eli McCoy, Deputy Director, West Virginia Division of Environmental Protection No nominee Edwin S. Mitchell, Jr., Operations Supervisor, Consolidated Publishing Facility, West Virginia Department of Administration Scott Durham, Superintendent, Twin Falls Resort State Park, West Virginia Division of Tourism and Parks Arden L. Woods, Chief of Printing and Reproduction, Prince George's County No nominee No nominee No nominee No nominee Sol Del Ande Eaton, Naval Research Lab, Department of Navy, Washington Barbara Tommasem, Pennsylvania Department of Transportation, Harrisburg, Pennsylvania Richard L. McEllery, U.S. Department of Transportation, Harrisburg, Pennsylvania No nominee Dale E. Newhart, Fairview State Hospital, Waymont, Pennsylvania

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IPMA-HR Eastern Region Awards Nominations


The Human Resource Supervisor/Manager of the Year Award is presented to a Human Resource Supervisor or manager responsible for a substantive public human resource management function who has contributed to and successfully applied good public human resource administration to carry out program responsibilities. The award is presented to an individual whose performances supports the quality of human resource management techniques, shows innovativeness and creativity in motivating and providing opportunities for employees to enhance and/or reach their full potential, and is successful in attaining the confidence of non-HR managers and administration in the role of effective business partner. It is with great pleasure that we nominate Kathy Colbert, Manager of the Pensions and Investment Administration Division of the Office of Human Resources Management, Prince George's County, Maryland for the Human Resources Supervisor/Manager of the Year Award. Kathy has over twenty (20) years of service in the human resources management field and is a member in good standing with the IPMA-HR National Chapter. She has demonstrated outstanding leadership and skills in applying human resources management practices in managing the County's Pension's Benefits to include Maryland State Retirement and Pension Plans and the County's Supplemental Pension Plans for Public Safety employees. In addition, the Pension and Investment Division is responsible for the oversight of the fiduciary liability insurance, plan administration, benefit payment, budget, accounting, trustee education, retiree communications, and other assignments directed by the Board of Trustees and the Committee. Ms. Colbert sponsors numerous Financial Planning and Investment Education seminars and administers the Disability Leave program, Fitness for Duty, and Unemployment Compensation. She has superbly provided administrative oversight and investment of billions of dollars in pension plan funds. Ms. Colbert created a Return to Work Program, designed to facilitate the earliest possible return of injured employees to the workplace to perform meaningful, productive work within their physical capabilities. As part of the strategic efforts by OHRM and the Office of Finance, her Team works with County agencies and employees to obtain the necessary medical information to evaluate the employee's injury, treatment progress, and physical limitation in order to recommend a modified or alternative duty position. The County has a workforce of approximately 6,500 employees of which 3,500 are public safety personnel working 24-hour 7-day-a-week critical operations. Public safety personnel who are in a no duty status require other staff to use overtime to fill these critical positions. The increasing cost for overtime had to be contained. Further, the County has a unique leave policy that allows employees who are temporarily disabled in the performance of their work to be granted disability leave at full salary for the period of the temporary disability without charging the employee's annual or sick leave. Ms. Colbert researched and monitored salaries paid for disability leave and implemented this program to reduce costs.

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IPMA-HR Eastern Region Awards Nominations


Because of Ms. Colbert's foresight and strategic planning, OHRM hired a Medical Review Officer to assess the medical fitness of employees and facilitate their safe return to work. With a physician working directly with County agencies and the Medical Advisory board, decisions on employees' return to duty, light duty restrictions, and disability retirement determinations are made more expediently. As such, the County has consistently realized a significant reduction in disability leave and increased productive hours. · · · · Total disability leave payments decreased by 19.7% or $732,318 in CY 2006. In CY 2007, payments decreased by 1% or $29,570. 508 employees sustained injuries requiring 105,877 hours of disability leave at a cost of $2,990,624 in calendar year 2006. 594 employees sustained injuries requiring 98,325 hours of disability leave at a cost of $2,961,054 in CY 2007. Average hours used per claim for the four public safety agencies decreased from 208 in CY 2006 to 161 in CY 2007.

The significant decrease in public safety hours used is attributed to the efforts of the Medical Review Officer and two key staff members working with agencies to monitor no duty and modified duty status. Together, with the County's Medical Advisory Board, a group of physicians with various specialties appointed by the County Executive, 370 cases were reviewed in CY2006, 341 cases were reviewed in CY2007 and to date 350 cases reviewed in CY08 resulting in return to work or disability retirement. The chart below provides a summary of the average hours per claim for each public safety agency.

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IPMA-HR Eastern Region Awards Nominations


Benefit to the Prince George's County Agencies: Through the Return to Work Program, County agencies have realized significant savings in disability leave, worker's compensation and overtime expenditures, while retaining the use of valuable trained personnel. The program promotes better morale among all employees by maintaining social contact with fellow employees, which enhances recovery and encourages faster return to full duty. It's a real win-win for everyone. Ms. Colbert's innovative and prudent management of the Prince George's County Pensions and Investment Administration Programs was also realized through other innovative initiatives and major accomplishments: Ms. Colbert initiated an asset study of the County's pension funds. As a result of this study, a new long-term asset allocation strategy was developed. An expeditious implementation schedule for reaching the new target allocation was put in place. As a result of this initiative, the Pension Funds were well underway with investment manager searches for new allocation in emerging market, diversified bonds and global asset allocation, involving assets of over $60 million dollars. This was a tremendous undertaking requiring constant communication with the Plan's investment consultant, custodian, selected managers and Board Members. With the new asset allocation strategy, the Pension Funds yielded higher returns without increasing the risk level. The successful implementation of this new allocation strategy enhances diversification and proved beneficial to the Pension Funds and its participants. Ms. Colbert has consistently displayed her utmost commitment to her role as Pension Plan Administrator. The successful implementation of the Return-to-Work Program and the new allocation strategy are only a few of her many accomplishments during her tenure with Prince George's County Government. Her exceptional knowledge, leadership and management skills have been recognized by Appointing Authorities, directors, senior managers, executive administrators; Board of Trustee Members, County Officials, State Officials, employees and customers. Honor list of Previous Recipients: 2008 2007 2006 2005 2004 2003 2002 2001 Mike Watson, HR Director, Rockville Human Resource Center, DHHS Debbie Stubljar, Human Resource Director, Pennsylvania Department of Military & Veterans Affairs Michael Coury, Human Resource Administrator, City of Newport, Rhode Island Dawn Closs Harris, Agency Personnel Administrator for the Connecticut Department of Mental Retardation Pamela L. Libby, Ph.D., Manager, Connecticut Department of Administrative Services NYS Department of Taxation and Finance Personnel Office, New York Frederick J. Sanders, Personnel Administrator, Human Resources, Training and Safety, Connecticut Department of Transportation D. Craig Stevens, M.A., M.Ed., Director, Division of Human Resources, New Jersey Department of Environmental Protection

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IPMA-HR Eastern Region Awards Nominations


It is with great pleasure that we nominate the Patuxent River Basin Chapter of International Public Management Association of Human Resources (IPMA-HR) for the Most Improved Chapter Award. Our original organization was the Prince George's County IPMA Chapter. Over the years, activities had grounded down to very little, interest and participation became very low, and attendance at meetings and functions was almost non-existent. In 2006, Donald Bridgeman, Prince George's County's Director of Human Resources Management, conceived of the idea of reviving the Chapter by renaming it and inviting all the political jurisdictions that border on the historic Patuxent River to participate. Hence, the Patuxent River Basin Chapter. This Chapter, established in the spring of 2006, includes colleagues from Anne Arundel, Calvert, Charles, Howard, Prince George's and St. Mary's counties. Members of this Chapter work in all areas of the public sector including state, county, and municipal governments, educational institutions and districts. Members include executive, managers, personnel directors, supervisors, clerks, specialists, personnel officers, students, and other individuals with an interest in human resources. The strength of our Chapter comes from the active participation and inclusion of our members. By participating in chapter activities, committees or boards, members are provided the opportunity to experience professional growth and explain their network of contacts in the file of human resources. Active members make valuable contributions to the success and effectiveness of the Patuxent River Basin Chapter. The Patuxent River Basin Chapter sponsored a one-day conference for local government and community organizations to present and discuss their Continuity of Operations Plan (COOP) for emergency situations. The purpose of this conference was to outline emergency actions that should be taken to ensure continuous operations with a view to minimizing any break in services by local, state, and federal governments and agencies. Conference participants included the Prince George's County's Office of Homeland Security's Emergency Preparedness Division, Bowie State University, Maryland State Government, Prince George's Fire Department, St. Mary's County Office of Human Resources Management, and representatives from State and Federal Emergency Preparedness agencies. The conference hosted experts and presenters from various levels of the federal, state, and local along with other community and educational institutions to share and collaborate on information that could be used in the development of a COOP for emergency situations to ensure continuity of services to citizens and the public. The Chapter was instrumental in sponsoring such a conference to emphasize the government's critical need to negate any break in services should a disaster occur that affects personnel, building, or the surrounding areas in which the agencies reside. The first-of-a-kind conference highlighted the Patuxent River Basin Chapter's progress as a new chapter and demonstrated the innovative and collaborative efforts it generated in promoting collaboration among various governments, communities and other public entities. A common theme was discussed and shared by all participants who focused on Emergency Preparedness for various potential and disastrous situations that could potentially impact the local and national environment. This Chapter is strongly recommended for the Most Improved Chapter Award.

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IPMA-HR Eastern Region Awards Nominations


At the discretion of the current Eastern Region President, this award may be presented to an individual, group, or company, who may not be directly involved in the field of Human Resource Administration, but who has made a significant contribution to the goals and activities of the Eastern Region over a period of time. The Eastern Region President will identify this year's Award Recipient at the Conference Banquet. Honor List of Recipients: 2008 2007 2006 2005 2004 IPMA ­ HR Eastern Region Executive Committee James Wells, IPMA ­ CP, West Virginia Montgomery County MD Chapter Andrea Fout, Conference Program Chair, West Virginia Chapter Presidents Kiaran Johnson­Lew, Albany Deb Atkinson, Connecticut Christine Styer, Montgomery County Gary King, Harrisburg Ralph Brownlee, New Jersey Sheri Norton, Rhode Island Robert Fulton, Western Pennsylvania Andrea Fout, West Virginia Lynda S. vonBargen, Director of Personnel Management, Montgomery College, Rockville, MD Lynda S. vonBargen, Director of Personnel Management, Montgomery College, Rockville, MD Richard C. Heil, Curtis Group, New Cumberland, Pennsylvania Ronald P. Clare, Chief of Merit Selection and Classification, State of Rhode Island Robert A. Plante, Association Director, Rhode Island Department of Mental Health Retardation and Hospitals Montgomery College, Rockville, MD Aetna Financial Service, Hartford, CT

2003 2002 2001 2000 1999 1998 1997

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IPMA-HR Eastern Region Awards Nominations


The Outstanding Chapter Award is presented to the Chapter that meets the following criteria: Innovation and diversity of Chapter Program Resourcefulness in Publicity and Marketing Effective and Efficient Internal Operations Creativity in conferences Support of Community Programs Honor List of Previous Recipients: Program year 2007 Program year 2006 Program year 2005 Program year 2004 Program year 2003 Program year 2002 Program year 2001 Program year 2000 Program year 1999 Program year 1998 Program year 1997 Program year 1996 Program year 1995 Program year 1994 Program year 1993 Program year 1992 Program year 1991 Albany Capital Region Chapter Montgomery County MD Chapter Montgomery County MD Chapter Connecticut Chapter Connecticut Chapter Montgomery County MD Chapter Connecticut Chapter Rhode Island Chapter Montgomery County MD Chapter Harrisburg Chapter Connecticut Chapter Maryland Chapter Montgomery County MD Chapter West Virginia Chapter Montgomery County MD Chapter West Virginia Chapter West Virginia Chapter


The Outstanding Chapter Member Award recognizes Chapter members for outstanding contributions to their Chapter, IPMA or the field of human resources. Chapter Presidents will make nominations. A drawing from all the award recipients will take place in which one Chapter member will receive a free registration to the IPMA-Eastern Region Training and Development Conference. The net cost for the registration will be reimbursed by the Eastern Region to the Eastern Region Conference.

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IPMA-HR Eastern Region Awards Nominations


Christine Major Tammy Cunningham Karen Bass Patricia Hopkins Chair, Montgomery County, Maryland Chapter Southeast Coast, Massachusetts Chapter Montgomery County, Maryland Chapter Patuxent River Basin

AWARDS: Frank H. Densler Award

Selected: Cheryl Cepelak, IPMA-CS

Charles H. Cushman Award

Selected: Dale H. Ursin, Connecticut

Human Resources Specialist of the Year Award

Selected: Sheila Campbell, Patuxent River Basin

Human Resource Supervisor/Manager of the Year Award

Selected: Kathy Colbert, Patuxent River Basin

Supervisor/Program Manager Award

Selected: Richard M. Cosgrove, Jr., Connecticut

Most Improved Chapter

Selected: Patuxent River Basin

Outstanding Chapter

Selected: Connecticut

Outstanding Chapter Members

Selected: To be announced

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2009 IPMA-HR Eastern Region Conference Conference Agenda and Locations

Sunday, October 4, 2009

TIME 1:00 p.m. to 2:00 p.m. 2:00 p.m. to 6:00 p.m. 2:00 p.m. to 5:00 p.m. 4:00 p.m. 4:00 p.m. to 11:00 p.m. EVENT Program Committee Meeting Conference Registration Eastern Region Board Meeting Hotel Check In Exhibitor Set Up Grand Ballroom (East/Center perimeters) Courtyard (West Ballroom ­ in event of rain) Commodore Suite Rm. 430 LOCATION Commodore Suite Rm. 430 Sabino CS128

6:00 p.m. to 8:00 p.m.

President's Reception

8:00 p.m. to 12:00 a.m.

Hospitality Suite Sponsored by: Northrup Grummond

Monday, October 5, 2009

7:30 a.m. to 8:30 a.m. 7:30 a.m. to 5:00 p.m. 8:00 a.m. to 4:30 p.m. Continental Breakfast Registration Exhibitors Sabino Sabino Grand Ballroom (East/Center perimeters) Grand Ballroom

9:00 a.m. to 10:30 a.m.

"Who's Laughing Now? The Importance of Humor in the 21st Century" Keynote Speaker: Dr. Regina Barreca

If you can encourage people to laugh with you, you have won them over, however briefly, to your side. You have created an atmosphere of consensus, a moment of agreement when everyone is in sync. Humor functions as a sort of social cement, especially in tense or competitive work situations. Laughing together creates and reinforces a sense of solidarity and intimacy within groups. Humor can effectively create a situation where those individuals who might be on opposite sides of an issue can at least share a moment where their perspectives are aligned. To see the way wit functions for all of us--men and women alike-- is to see a map of our culture: to focus on things we've seen but not necessarily processed or analyzed; explaining what we've sensed but not yet bothered to define. Humor may have been ignored or challenged, but it has always been a secretly potent, delightfully dangerous, wonderfully seductive and, most importantly, powerful way to make a statement, to tell our stories, to make sure everyone's voice is heard.

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2009 IPMA-HR Eastern Region Conference Conference Agenda and Locations

Monday, October 5, 2009 (Continued)

Humor is essential in an environment where change and adaptation are key factors. Being able to grasp and hold onto a positive sense of humor can help people face risk, take chances, make changes, and move towards a better perspective on their situation at work and at home. Too often, however, humor is paraded out as a great universal, smiles being the umbrella meant to shield us all. Like so many other universals, it's a cheat. Almost every detail of our lives affects the way we create and respond to humor: age, race, ethnic background, and class are all significant factors in the production and reception of humor. Humor can get us into trouble (your friend from Alabama might not enjoy your set of "redneck" jokes; your Italian sister-in-law might not appreciate Mafia jokes) but that usually happens when humor is being used as a form of aggression or as a way to define boundaries. In other words, while "We" can laugh at jokes made by "Us" about "Us," we might deeply resent it if "They" tell the same story about "Us." It would seem more than self-evident, then, that gender would be as great an issue for the discussion of humor as any of these other factors, but gender remains one of the last issues to be addressed. While it would be regarded as outrageous to tell a racist joke to a person of color, for example, many men rarely hesitate to tell a sexist joke to a woman. Such story-tellers then accuse women of being humorless if they do not laugh. Funny, isn't it? Men and women will all feel easier once we understand how joking functions--and how it functions differently for men and women. Women are learning that the ways they use their humor in the living room and the board room--even the bedroom--can work to their advantage. Fewer women are willing to accept the old position of the passive receptor of another's wit: spending your life as an adult listening to other people make jokes is the equivalent of spending your childhood watching other kids play. Women and men are also learning that many of the situations that seem new in today's workplace--such as all the discussions of sexual harassment--are not in fact products of the last twenty years. Women, as well as men, have had a rich history of being able to deal with the world through humor, and from them we can learn a great deal. Life is rich with possibilities for laughter.

TIME 10:45 a.m. to 12:00 p.m. A1

EVENT Concurrent Sessions A1 ­ A2 ­ A3 "ADA ­ FMLA Workshop" Speaker: Margaret Strange



Against this backdrop, this presentation will provide an informative update on legal developments with practical guidance for employers on important recent federal law. During the past twelve months, we have seen the overhaul of the ADA and the FMLA regulations, the passage of the Lily Ledbetter Fair Pay Act, the impending introduction of the pro-union EFCA legislation, and other significant employment-related developments. At the same time, cash-strapped employers are slashing their headcount, which, in turn, is leading to an increase in employment-related litigation and employee related issues. 2009 is truly providing to be a "perfect storm" for some employers. Our focus will be best practices for avoiding litigation and staying out of trouble.

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2009 IPMA-HR Eastern Region Conference Conference Agenda and Locations

Monday, October 5, 2009 (Continued)

TIME 10:45 a.m. to 12:00 p.m. A2 EVENT Concurrent Sessions A1 ­ A2 ­ A3 (Continued) "How to Survive & Thrive in a Perfect Storm" Conrad Speaker: Margaret Holtman Sponsored by: Southeastern Massachusetts IPMA ­HR LOCATION

Two teams face the same critical set of conditions...what makes one team succeed and another team fail? The answer is often leadership. Author Margaret Holtman uses the example of Ernest Shackleton's 1914 Antarctic expedition to reveal ten critical lessons of leadership for business. Ms. Holtman uses the power of adventure story and metaphor to help participants go beyond traditional learning and literally "experience" these leadership strategies in a way that allows for deeper understanding, better retention and immediate application to their work. Whether you are making strategic decisions that determine the future of your department or company, or are a member of a team that is responsible for developing a new business-critical application---or even if you engage in a daily struggle to do too much with too little-this presentation will teach you the leadership lessons that enable you to survive and thrive, including: Short­term and long-term goals Optimism and reality Maintaining stamina Pulling the team together Mastering conflict Managing risk Lightening up Creative tenacity


"Leadership ­ Crisis to Opportunity" Speaker: Gene Buccini


With today's financial crisis and other changes causing major disruptions, organizations are going through layoffs, salary freezes and dismantling of entire service areas. Yet successful organizations are turning these crises into opportunities for future growth and dominance in their industries. This presentation will provide specific strategies that successful organizations are using to motivate their staff, shed unnecessary work and position themselves for success both now and in the future. Learn the critical leadership role that Human Resources can play in successfully navigating through the current storm.

12:15 p.m. to 1:45 p.m.

IPMA ­ HR Awards Luncheon Program

Grand Ballroom

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2009 IPMA-HR Eastern Region Conference Conference Agenda and Locations

Monday, October 5, 2009 (Continued)

TIME 2:00 p.m. to 3:15 p.m. EVENT Concurrent Sessions B1 ­ B2 ­ B3 LOCATION


"The Mysterious Workings of Courts & Congress" Speaker: Kenneth Weinstock


Courts and Congress continue to mystify HR professionals in the labor and employment arena, making it more challenging than ever to comply with the ever-changing legal landscape. Through a fun, light-hearted and interactive session, attendees will hear about the more critical, interesting and mysterious legal developments, court cases, novel employment law issues and new workplace rules and regulations.


"Immigration Strategies for HR Professionals" Conrad Speaker: Seth Leech

In the current political and economic climate, HR professionals face significant challenges in both hiring and retaining foreign personnel. This session explores nonimmigrant employment based visa options including the H1B, TN, J-1 and other visas as well as green card options such as PERM labor certification and labor certification-exempt green card options. Also explored are the issues associated with managing immigration concerns for employees in turbulent economic times: lay offs, downsizing, labor market issues and reduction in hours. Finally, this session will cover best practices for structuring employment-based immigration process and dealing with immigration attorneys.


"Coaching for Talent Development & Employee Engagement" Dunton Speaker: Terence Traut Sponsored by: West Virginia IPMA - HR

This session will equip you with a simple but effective coaching model AND with information you can use to lead a coaching initiative within your organization.

3:00 p.m. to 3:30 p.m.

Afternoon Break/Exhibitor Visitation


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2009 IPMA-HR Eastern Region Conference Conference Agenda and Locations

Monday, October 5, 2009 (Continued)

TIME 3:30 p.m. to 4:45 p.m. C1 EVENT Concurrent Sessions C1 ­ C2 ­ C3 "How to Motivate Without Money ­ The Art of Encouragement" Speaker: Jack Agati Sponsored by: West Virginia IPMA-HR LOCATION


How do we motivate and encourage others? As we have moved into an era of coaching and mentoring, rather than supervising and managing, encouraging those who work with us and for us becomes a needed and learnable skill. The traditional method of using "gold stars" is gimmicky and implies a contest where there will be a winner and losers. The "half time speech" is too general in its focus and shallow in its sincerity. So what are we to do? Learn the Art of Encouragement. Praise and encouragement are not the same. Their impact and ability to influence our work and daily life is dramatic. One has the potential to motivate, the other falls short of the mark and may even be a discouraging factor. In this program Jack presents the concept of encouragement with specific examples of how encouragement addresses the ten major elements that discourage us daily and demonstrates why praise is of limited value. He then identifies the techniques people will use to discourage us from encouraging them, why they resist any encouragement, and what we can do to remain an encouraging person.


"Communication Dynamics" Speaker: John Marcellus


Human Resource professionals use communication skills on a daily basis, whether they are recruiting, interviewing, counseling, disciplining, or advising. This interactive program will explore four social domains that influence individual perceptions of communication. Participants will experience, reflect on, and discuss: personal style, gender considerations, generational differences, and cultural patterns. Through this exploration, program participants will be introduced to an interpersonal communication framework that can be applied to their interactions with the diverse employees in today's workforce.

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2009 IPMA-HR Eastern Region Conference Conference Agenda and Locations

Monday, October 5, 2009 (Continued)

TIME 3:30 p.m. to 4:45 p.m. C3 EVENT Concurrent Sessions C1 ­ C2 ­ C3 (Continued) "Best Places to Work ­ Employee Engagement" Speaker: Robert Lavigna LOCATION


Even in tough budget times, the most effective organizations understand that people are their most important resource. In addition to budget issues, government agencies today face other enormous challenges in attracting, developing and retaining talent: Unfortunately, there is no silver bullet to meet these challenges. Instead, government must apply a "silver buckshot" (i.e., multi-faceted) approach to attract, develop and retain talent. This session will focus on what the nonprofit Partnership for Public Service has learned, through research and practice, to help HR ensure that government has the talent it needs, including: · · · · · · Recruiting aggressively and successfully ­ both for entry and experienced talent; Relying on interns as a source of long-term (not just temporary) talent; Onboarding new employees to maximize retention and productivity; Increasing employee satisfaction/engagement to maximize retention and performance; Building the leadership pipeline; and Moving the needle of public opinion about government by delivering high-quality customer service.

DINNER ON YOUR OWN 7:00 p.m. to 12:00 a.m. Hospitality Suite Sponsored by: Northrup Grummond Commodore Suite Rm. 430

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2009 IPMA-HR Eastern Region Conference Conference Agenda and Locations

Tuesday, October 6, 2009

TIME 7:30 to 8:30 a.m. 7:30 to 8:30 a.m. 7:30 a.m. to 5 p.m. 8:00 a.m. to 4:30 p.m. EVENT Eastern Region Past President's Breakfast Continental Breakfast Registration Exhibitors LOCATION CS128 Sabino Sabino Grand Ballroom (East/Center perimeters) Grand Ballroom

9:00 a.m. to 10:30 a.m.

Plenary Session ­ "The Wizard of Oz" Speaker: Ronald Clare

Join us in a journey through OZ with its life and business lessons

10:45 a.m. to 12 p.m. D1

Concurrent Sessions D1 ­ D2 ­ D3 "The Meaning of Work" Speaker: Tracy Knofla Brilliant

With all the chaos, change and challenge our ever-changing world promises, it's more important than ever to ground ourselves by reflecting upon the meaning of our work. For every meeting we attend, every fire we put out, there must be a moment of reckoning ­ when we see the greater picture and know how we fit in. This session will help you see more clearly why you do this work. It will help you re-focus on your mission and identify areas in your position that bring you joy and meaning to your life. You will leave this session refreshed and renewed with a plan to help you more intentionally align your work with your values.


"Why Managers Won't Manage & What HR Can Do About It" Speaker: Alice Waagen


Imagine a restaurant where chefs can choose whether or not to cook. Or an airline where pilots can decide not to fly planes. In almost any job, if a person doesn't want to perform basic job functions, they are fired. And yet, in the world of business, managers can elect not to manage their direct reports with sometimes little or no consequences. How do we know that managers are not managing? HR professionals can easily spot symptoms of a weak manager core: employees line up at their door complaining that performance reviews are weeks late, that they are being micromanaged, that their boss does not return phone calls or emails, that ... the gripes seem endless. As one HR colleague said to me, "If my managers actually managed their staff, my workload would be cut in half." I have been delivering management development programs for more than 20 years and can state emphatically that more skills training alone will not produce high-performing managers. Creating a strong management team requires three components: training, time and accountability. In this presentation, I will describe each of these components and provide concrete solutions to improving management strength for your organization. - 38 -

2009 IPMA-HR Eastern Region Conference Conference Agenda and Locations

Tuesday, October 6, 2009 (Continued)

TIME 10:45 a.m. to 12 p.m. D3 EVENT Concurrent Sessions D1 ­ D2 ­ D3 (Continued) "HR Level 2: Effective Resolutions of Tougher Complaints" Speaker: David Ritter LOCATION


This program will provide insight into effectively dealing with the toughest discrimination / harassment complaints that employers get, and and leave you with practical tips for effective investigation and follow-up. Most HR professionals know the basics of responding to the run-of-the-mill employee complaints and issues, including conducting a proper investigation, effective documentation, and taking adequate corrective action. After providing a brief review of the basics of effective workplace investigation and an overview of the important employment laws that may come into play, this program will explore a hypothetical scenario that presents the tougher, more advanced issues and legal innuendos. We will walk through the essential policies and practices an employer should have in place for dealing with such a scenario, and explore working strategies for addressing and handling the issue in a way that best resolves it. You cannot prevent someone from filing a claim. What you can do is implement smart policies and practices such that the claim will be defendable at a minimum cost to you -- that is the focus of this program.

12:15 p.m. to 1:00 p.m.

"Managing Health Plans Through Times of Fiscal Stress" Speaker: J. Richard Johnson Luncheon sponsored by: Segal

Grand Ballroom

1:15 p.m. to 2:30 p.m. E1

Concurrent Sessions E1 ­ E2 ­ E3 "Performance Appraisals that Actually Improve Performance" Speaker: Wally Hauck Brilliant Sponsored by: Albany Chapter

This highly interactive presentation will challenge the way we think about the typical performance appraisal. Wally challenges the belief that an entire organization must improve by improving each of its parts. He utilizes accelerated learning methods, games, and video to involve the members in examining their underlying beliefs and practices concerning performance appraisals. Current performance appraisals impose a barrier to trust, quality improvement and motivation and today organizations must fully engage the hearts and minds of all employees to achieve strategic results and high profitability.

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2009 IPMA-HR Eastern Region Conference Conference Agenda and Locations

Tuesday, October 6, 2009 (Continued)

TIME 1:15 p.m. to 2:30 p.m. E2 EVENT Concurrent Sessions E1 ­ E2 ­ E3 (Continued) "Legal Updates" Speaker: Tina Ott Chiapetta LOCATION


Washington Update - This session will cover recent legislative, regulatory and judicial activity affecting public sector HR professionals. Topics include FMLA expansion, ADA amendments, as well as proposed collective bargaining and mandatory OSHA coverage. Recent Supreme Court decisions will also be addressed.


"New England's Labor Force & Migration" Speaker: Heather Brome


The supply of skilled labor in New England is growing less quickly than it has in the past. This is due, in part, to the aging of the population. The impact of an aging population on the labor force will be particularly pronounced in New England because the other sources of new workers --birth rates and rates of people migrating into the region--are lower than in other parts of the country. Lengthening the labor supply of older workers represents an opportunity for expanding the region's labor force. As the nature of work has changed, Americans' health has improved, and cultural expectations have shifted, workers are able and willing to work at older ages. Morever, many Baby Boomer may need to work longer as the value of their retirement savings and homes has fallen. However, the shift from career to retirement has become more complicated and mixed signals from public policy make deciding how and when to retire a more complicated question than it has been in the past.

2:30 p.m. to 3:00 p.m. 3:00 p.m. to 4:30 p.m. 4:30 p.m. to 5:15 p.m. 5:00 p.m. to 6:30 p.m.

Afternoon Break/Exhibitor Visitation Business Meeting President's Private Reception 2010 Conference Host Reception Sponsored by: Patuxent River Basin Conference Banquet at the Mystic Aquarium Hospitality Suite Sponsored by: Northrup Grummond

Sabino Grand Ballroom CS128 Conrad & Dunton

7:00 p.m. to 11:00 p.m. 7:00 p.m. to 12:00 a.m.

Commodore Suite Rm. 430

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2009 IPMA-HR Eastern Region Conference Conference Agenda and Locations

Wednesday, October 7, 2009

TIME 7:30 a.m. to 10:00 a.m. 8:30 a.m. to 9:30 a.m. 8:00 a.m. to 12:00 p.m. EVENT Registration Continental Breakfast Exhibitors LOCATION Sabino Sabino Grand Ballroom (East/Center perimeters)

9:00 a.m. to 10:30 a.m.

Closing Plenary Session Grand Ballroom "Reaching Resonance: Engaging Your Workforce through Emotional Intelligence" Speakers: Cindy Maher & Carol Grannis Sponsored by: IPMA­HR

How do your leaders impact the emotional state of your organization? What specifically do they do that can either raise creativity, productivity, and retention ­ or push employees down into apathy, anger, and disengagement? Find out how the emotional intelligence competencies of self-awareness, social-awareness, relationship management, and self-management link to employee engagement and organizational success. This unique session is comprised of interactive exercises, dynamic discussion and live improvisational theatre (no PowerPoint!). Experienced OD leaders (and veteran actors) Cindy Maher and Carol Grannis will demonstrate concepts and teach skills through realistic and often hilarious scenes that are performed right in front of you. You'll leave our closing keynote laughing and ready to use practical and ready-to-apply skills and tools. By the end of this presentation, participants will: Understand their impact on an organization's emotional climate ­ and how that ties into employee engagement and retention, Recognize how dissonance can demotivate employees, undermining change efforts and organizational growth Self assess their own skills in the four emotional intelligence competencies of self-awareness, social awareness, self-management, and relationship management Understand how listening and being present can impact resonance ­ and begin to practice a new set of skills Identify some ways that they (as HR professionals) can coach and support the emotional intelligence of leaders in their organization

11:00 a.m. 12:00 p.m. to 5:00 p.m. 12:00 p.m. to 5:00 p.m.

Hotel Check out Eastern Region Board Meeting Day 1 ­ New Chapter President Workshop CS128 Morgan Room

Thursday, October 8, 2009

8:00 a.m. to 12:00 p.m. Day 2 ­ New Chapter President Workshop

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Jack Agati is a presenter and trainer in the area of human relations and management. He has combined his education and experiences into a practical and common sense series of presentations relating to the successful management of the Social Aspects of Business. For over twenty five years as a professional speaker, his appearances at conferences and business engagements have earned him a reputation for useful and relevant material combined with humor that makes learning enjoyable. Through the years Jack's programs have trained and entertained audiences in both business and educational communities throughout North America. The following is a partial list of the many diverse groups Jack has worked with: Business · Federal and State agencies · Financial institutions · Health care agencies · Technology industry · Municipal government and departments · Non-profit organizations · Service industries Education · School districts · Parent organizations · Social service agencies · Pre-school programs · Universities and colleges · Community service groups · Professional associations

Whether he's presenting to management, sales or staff, Jack's programs never fail to make their mark. Jack is a graduate of West Virginia University with a Master's degree in Counseling and has done post-graduate work at the University of Vermont. Prior to becoming a presenter, Jack worked for over fifteen years in public education as a counselor and Director of Student Services. He has also held management positions in the private sector. Jack has taught courses at the college level. He has appeared on television and radio and created the popular audio series "Why Do Kids Do the Things They Do?" Jack has also authored several articles and an upcoming book, "Dealing with Beastly People". He has been selected by several speakers' bureaus as one of their national speakers.

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Gina Barreca is author of It's Not That I'm Bitter: How I Learned to Stop Worrying About Visible Panty Lines and Conquered the World, and has appeared on 20/20, The Today Show, CNN, and Oprah to discuss gender, power, politics, and humor. Her earlier books, include the bestselling They Used to Call Me Snow White But I Drifted: Women's Strategic Use of Humor, as well as Perfect Husband and Other Fairy Tales: Demystifying Men, Marriage and Romance, Sweet Revenge: The Wicked Delights of Getting Even and Babes n Boyland: A Personal History of Coeducation in the Ivy League; her books have been translated into several languages, including Chinese, Spanish, Japanese, and German. She writes for the "Brainstorm" section of The Chronicle of Higher Education, does a weekly column for The Hartford Courant, and occasionally spars with her former coauthor (of I'm With Stupid: One Man, One Woman, and 10,000 of Misunderstandings between the Sexes Cleared Right Up) Gene Weingarten in his "Below the Beltway" column in The Washington Post. Dr. Barreca is Professor of English and Feminist Theory at the University of Connecticut.

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Heather Brome is a Senior Policy Analyst at the Federal Reserve Bank of Boston's New England Public Policy Center. Her work supports the Center's research on demographic and labor force trends in the New England region. Previously, she consulted to cities on economic development strategies for a Boston-based non-profit, ran a congestion management program for a regional transportation agency in California, and worked as a planner for a private urban and regional planning firm. She holds a masters in public policy from the University of Michigan and a BA in environmental science and public policy from Harvard.


Eugene P. Buccini, PH.D., is a management consultant and professor of management. He was formerly the Dean of the Ancell School of Business, Chairman of the Management Department, and Vice President and Chief Operating Officer of Western Connecticut State University. Dr. Buccini specializes in the areas of executive leadership and human resource management. He assists organizations in becoming more effective by aligning executives around the strategic imperatives of their business. He has developed succession plans, conducted executive teambuilding and instituted performance management systems, all of which resulted in organizational success. Dr. Buccini increases effectiveness of executives by executive coaching, executive retreats, executive alignment, and management development. His education background includes a Ph.D. from New York University, an MBA from Pace University, as well as certificates from Harvard University and Cornell University. [email protected], 914-494-9160

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As Senior Director of Government Affairs and Communication, International Public Management Association for Human Resources, Ms. Chiappetta provides members with information on congressional activity and court cases affecting human resource professionals. She is also responsible for representing IPMAHR's interests to Congress and executive agencies. A graduate of the Syracuse University College of Law, she is licensed to practice law in the District of Columbia, Virginia and New York. She gained Hill experience as a legislative intern in the office of Senator Daniel Patrick Moynihan (D-NY) and worked as regulatory council for a state government relations firm before joining IPMA-HR.


Ron Clare started his career as a clinical and school psychologist. He soon became an administrator in a state residential facility for developmentally disabled. From this point he began his transition to HR, adding responsibility for the facilities labor relations program in addition to his line administration duties. He was then recruited to the state's central HR office as their personnel psychologist- developing and validating civil service examinations, establishing performance standards and serving as internal organizational consultant. He served as Deputy Personnel Administrator for the State of Rhode Island, leading a statewide classification/compensation study and leading an Oracle implementation. He later served as Director of the Human Resources Bureau for the Broward County Sheriff's Office. Throughout his career he has consulted on a variety of HR and organizational issues in both the private and public sector. He has been a motivationally oriented keynote speaker for the Association of State Highway and Transportation Organization, the Texas Community Criminal Justice Association, among others. He has also served in a leadership role in IPMA-HR, particularly in the Eastern Region.

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Carol Grannis Founder & Managing Partner ­ Leading Edge Coaching & Development, St. Paul, Minnesota founded Leading Edge Coaching and Development in 2004. She is responsible for managing critical client relationships, assessing organizational needs and implementing lasting organizational efforts from employee surveys and performance management processes, to leadership development and executive coaching. With more than 18 years of experience in leadership development and HR strategies, Carol has worked with clients from a rich variety of industries including pharma, financial services, advertising and healthcare across the United States and Canada. Carol's gift is in building trusted relationships with business leaders and executing on the key HR initiatives that will make a difference to their bottom-line and company's overall reputation in the marketplace. Current clients include: League of Minnesota Cities, Cognitive Drug Research, Stratasys Inc., Medicus New York, Medicus Canada, Discovery Chicago, Science & Medicine, Scientific Voice, iMed, Saatchi & Saatchi Healthcare, ING, HealthSouth, and the National Institutes of Health. Prior to starting up Leading Edge, Carol held senior HR positions at ING Financial Services, Protocare Research and the Chicago Center for Clinical Research. She also holds a Masters of Education in Adult Learning, and is currently pursuing her doctoral degree in organizational development at University of St. Thomas in Minnesota. With a passion for helping client companies reach their potential, Carol never fails to leave a memorable and lasting mark on those who meet and work with her.

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Wally Hauck is a Team Building Consultant who helps leaders to bring out the best in people. Organizational problems often appear, on the surface, to be "people problems", when in fact, the real problems are actually the organization's underlying broken internal systems. Relationships, trust and loyalty are more important now than ever before because the real value of an organization lies in the minds of the employees and their ability to solve problems. Wally helps leaders bring out the best in people. Wally is a Certified Speaking Professional or CSP. The Certified Speaking Professional (CSP) designation, established in 1980, is the speaking industry's international measure of professional platform skill. CSP is conferred throughout the International Federation for Professional Speakers only on those who have earned it by meeting strict criteria. Wally has a Bachelor of Arts degree in Philosophy from the University of Pennsylvania; an MBA in Finance from Iona College; and earned his PhD in Organizational Leadership from Warren National University in 2008. His book Blueprint for Success provides ideas that can help leaders unlock their potential, remove metal blocks to success, and provide new insights to accelerate positive change. Wally's chapter, The Power of Influence: 7 Secrets for Successful Leadership, provides leaders with insights to create an environment of trust, continuous learning, and employee loyalty. Wally has worked with dozens of firms and government agencies in the last decade. In addition:

· President National Speaker's Association Connecticut Chapter 2008-2009 · Past President of American Society for Training and Development,

Fairfield County CT Chapter

· Past President of American Society for Training and Development

(ASTD), Fairfield County CT Chapter

· Past Member of the Board of Directors of the Bridgeport Chamber of

Commerce Past Member of the Board of Directors for Bridgeport Rotary Past Board Member for Literacy Volunteers of America Speaker for The American Society of Quality at national conventions Speaker for The International W. EDWARDS DEMING INSTITUTE THE NINTH ANNUAL RESEARCH SEMINAR and Author for the Research Paper: "THE WHITE FLAGÔ: a Predictable Method to Build a Culture of Trust and Accountability." · Speaker for the W. Edwards Deming Institute Annual Conference

· · · ·

Please access the web site for further information:

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Margaret (Peggy) Holtman is an engaging speaker on the many challenging aspects of leadership. Audiences have described Peggy as very present, authentic and energetic. She speaks with candor and credibility from a background of over twenty years as a leader herself and developer of leaders in a variety of organizations. She is an author and consultant who, not only understands what it is like to be a leader today, but also, offers practical advice for successfully leading in changing and complex business environments. She is co-author of Leading at the Edge: Leadership Lessons from the Extraordinary Saga of Shackleton's Antarctic Expedition, which describes the use of adventure, story and metaphor (Metaventuresm approach) to teach leadership in organizations. The central story is the 1914-16 trans-Antarctic expedition led by Sir Earnest Shackleton. Her compelling presentation uses actual photographs, drawing and journal entries. The audience will feel like they are a part of the crew as the gripping narrative becomes the departure point for an intense and unforgettable experience. In addition to this thrilling adventure story, she will explore the ten key strategies for success as the valuable lessons from Shackleton's ill fated voyage. The captain's approach to leadership, teamwork and change under extreme conditions provide a compass for today's leaders. Peggy has delivered presentations to a wide range of organizations including ESPN, Target, Kraft Foods, Connecticut Association of Boards of Education, Cigna, The Conference Board, Society of Information Management, Limra International and The Hartford Insurance Group. As a Leadership Development professional in several organizations, she has played a number of key roles all closely linked to leadership development. She led the Field Management Development function at Connecticut Mutual. At Citigroup, she was Vice President for Branch Management Development for Smith Barney as well as Director of Corporate Staffing and Planning at the Travelers. She was Director of Career and Leadership Development at Hartford Life and AVP of Talent Management for The Hartford's Property and Casualty and Life companies. She is a member of the Society of Human Resource Management and the Cape Cod Human Resource Association. Ms. Holtman has a B.A. degree in English from the College of New Rochelle, an M.A. in English from the University of Wisconsin and an M.S. degree in Organizational Behavior from the University of Hartford. Peggy's consulting practice, Margaret P. Holtman & Associates, focuses on leadership solutions and specializes in talent management, leadership assessment and development, executive coaching and team development. Her creative and customized leadership solutions include consultation, training and facilitation, senior leadership retreats, as well as keynote presentations.

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Mr. Johnson is a Senior Vice President and serves both as The Segal Company's East Region Public Sector Market Leader and as National Public Sector Health Practice Leader. He is a member of the Public Sector Leadership Group and the National Health Practice Leaders Group. Mr. Johnson joined Segal in 1988 and is located in the Washington, DC office. Mr. Johnson's recent consulting assignments include development of direct contract employer/union Prescription Drug Plans, consulting on retiree health benefit programs, and analysis of income replacement, retirement benefit sufficiency, benefit administration practices, and 457, 403(b), and 401(k) programs. He has also developed employer and system strategies for compliance with the Medicare Modernization Act, pre-funding of GASB OPEB, strategic plans for benefit programs and regional healthcare plans for numerous public sector clients. Mr. Johnson's public sector clients include the Pennsylvania Public School Employees' Retirement System Health Options Program, the Administrative Office of the U.S. Courts, and the University of Virginia, as well as a number of county governments and school systems. Mr. Johnson has over 30 years of experience in all phases of state and local government health benefit programs, pension and deferred compensation benefit plans, executive benefits, and strategic benefit planning. He has advised clients on plan design, funding, administration, human resource systems, and employee communications. His benefits experience also includes service with the trust and investment group of a large regional bank where he managed the research, development, and administration of benefits and investment related services and electronic systems. Mr. Johnson received a BA with honors from Hendrix College (Conway, AR) in 1972. In 1974, he received an MA in Speech and Communication from Louisiana State University. He is licensed as a Life and Health Insurance Consultant.

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Inspiration and humor all wrapped up in one! Tracy's entertaining and energizing style is sure to bring you to your feet. Tracy enjoyed a career in student affairs for 11 years at Southeast Indiana University. In 1994, the call of the ocean, literally, brought Tracy back to her home state of Connecticut where she nurtured her passion for training and consulting. Tracy Knofla feels she was born to be an educator. Her classrooms are all across the country with students of all ages and backgrounds. Recently, Tracy authored and published her first book, Thriving In Chaos. As co-owner and featured speaker for High Impact Training, Tracy travels the country encouraging students and staff to find the best within themselves and share it with others. Tracy claims to have the best job in the world. Let her tell you why. Better yet, let her show you why.


Bob Lavigna joined the Partnership for Public Service as VP of Research in August 2006. He directs research projects that find new ways for public sector agencies to attract and retain talent. Before joining the Partnership, Bob was Manager of Consulting Services-East for CPS Human Resource Services. From 1991-2001, he was Director of the Wisconsin civil service system, and also directed a statewide labor-management cooperation program. Before being appointed to his Wisconsin position, Bob served with GAO for 17 years. The organizations Bob has led have received innovation awards from IPMA-HR, the Ford Foundation, the Council of State Governments, the National Association of State Personnel Executives, the Urban League, and others. Bob's individual awards and honors include selection as a "Public Official of the Year" by Governing magazine and the IPMA-HR "Warner W. Stockberger Award." He is also a Fellow of the National Academy of Public Administration.

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Seth Leech is a partner with Whiteman Osterman & Hanna and is a member of the Firm's Immigration and International Trade and Business Practice Groups. Mr. Leech's primary practice area is immigration law involving employment-based immigrant and nonimmigrant petitions, labor certification, waivers, family-based immigration and asylum. He has developed particular expertise as it relates to the immigration needs of engineers, scientists, researchers, and university personnel. In addition to his immigration work with the Firm, Mr. Leech is an adjunct Professor of Immigration Law at the Albany Law School of Union University. He currently teaches the school's only course on Asylum and Refugee Law Affiliations/Professional Activities Mr. Leech has been a member of the American Immigration Lawyers Association (AILA) since 1996. With that organization, he has served as a liaison of the Naturalization Committee and co-chairman of the Asylum Committee for AILA's South Florida Chapter. More recently, he has served as the Treasurer of AILA's Upstate New York chapter. Mr. Leech regularly presents on immigration related topics before local colleges and universities, governmental entities, public and private research institutions and a number of community Organizations. Fluent in English and Spanish, Mr. Leech is a regular contributor to several regional Spanish language publications. Background: Mr. Leech received his Juris Doctor from the University of Miami School of Law in Coral Gables, Florida. He graduated from the University of Vermont in 1992 with a Bachelor of Arts in history and psychology. Mr. Leech is admitted in New York, Florida and the District of Columbia.

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Cindy Maher, Managing Partner ­ Leading Edge Coaching & Development, West Hartford, Connecticut is also a founding partner at Leading Edge Coaching & Development. She is responsible for designing and implementing organizational strategies for client companies in a variety of industries including marketing & advertising, financial services, and government agencies. With more than 20 years of experience in leadership education, executive team development, and performance management strategies, Cindy has developed and implemented many long-term projects for a number of companies including: Aetna, Inc., Medicus New York, Medicus Canada, Discovery Chicago, Science & Medicine, Scientific Voice, Discovery Institute of Medical Education, iMed, Saatchi & Saatchi Healthcare, Fulcrum Analytics, Sanofi-Aventis, ING, State of Connecticut (Legislative & Judicial Branch), Manning Selvage & Lee Public Relations, and the National Institutes of Health. Cindy brings best practices and an innovative approach to all of her work whether she is working with a group of senior leaders, coaching executives on presentations, or implementing a company-wide employee survey. Prior to starting up Leading Edge in 2004, Cindy led Leadership Development efforts at ING North America and held a number of senior HR positions at Aetna that included Talent Management and Succession Planning. By night, you can see Cindy performing comedy in venues around Connecticut. The combination of her expertise in business, leadership practices, coaching, organizational development and an infectious brand of humor sets her apart from other consultants in the marketplace.

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John Marcellus is an agency trainer with the New York State Division of Parole. He holds a Masters degree in Anthropology. John has worked with several other New York State agencies, and was a Civil Rights Commissioner for the City of Albany, in New York State, in the early 1990s. He is active in the Agencies in Partnership for Training. John is an agency delegate to the New York State Training and Development Council, as well as a member of its Professional Development Program Committee. He has been a presenter for the Albany-Capital Region Chapter of the International Public Management Association, the Civil Air Patrol, the Correctional Accreditation Managers' Association, and at the New York State Training Council's Annual Institute. He has also presented widely for various community organizations. John provides training on subjects such as: communication, conflict management, cultural competence, generations, leadership, sexual harassment prevention, supervision, and trainer development topics.

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David B. Ritter chairs Neal Gerber Eisenberg's Labor & Employment Practice Group. He represents management in all areas of labor and employment law. He has extensive nationwide experience in federal and state court litigation in the areas of employment discrimination, including harassment claims, noncompete, trade secret and restrictive covenants, employment torts and all other litigation related to the employment relationship. David routinely handles matters before governmental agencies, including the Equal Employment Opportunity Commission, state equal employment commissions, the Department of Labor and the OFCCP. David has also defended employers faced with claims under Sarbanes-Oxley. He handles National Labor Relations Board proceedings and arbitration, as well as affirmative action plans, employment issues related to corporate transactions and counseling of employers on employment issues. He represents mainly high-level executives on issues related to employment and separation agreements. David has a special knowledge in training employees in the entire range of employment law issues. David is or has been a contributing editor or monthly columnist for The National Law Journal, Employment Discrimination Law (Schlei & Grossman), The Developing Labor Law, The Employment Law Strategist, The Corporate Counsellor, Illinois Employment Law (National Institute of Business Management) and You and the Law. David also serves the Illinois employment law editor for The HR Specialist. He has published numerous articles and is a frequent lecturer on a variety of employment law topics such as sexual harassment, employment discrimination law and union-management relations. David is a member of both the Labor & Employment Law and the Litigation sections of the American Bar Association. David was admitted to the Illinois bar in 1985 and is admitted to practice in the Northern District of Illinois, the U.S. District Court for Eastern Michigan and the Sixth and Seventh Circuits Courts of Appeals and the U.S. Supreme Court. David earned his J.D., cum laude, from Case Western Reserve University in 1985 where he was also a member of the Law Review. In 1980, he graduated from Cornell University School of Industrial and Labor Relations with a B.S. in Industrial and Labor Relations. David is AV® Peer Review Rated (the highest possible rating) via the Martindale Hubbell Peer Review Ratings. He is recognized as a leader in the 2008 and 2009 editions of Chambers USA: America's Leading Lawyers for Business (recommended in "Labor & Employment"). He has also been named for inclusion within The Best Lawyers in America from 2007-present (within Labor & Employment). Prior to law school, David worked at Exxon Mobil (then called Mobil Oil Corporation) as an employee relations assistant.

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Margaret (Peggy) J. Strange is a Partner in the Hartford office of Jackson Lewis LLP. Peggy joined Jackson Lewis in 1996. She has experience in all areas of litigation. She has defended management in employment discrimination litigation before state and federal agencies and courts. She has successfully tried cases in front of juries in state and federal court and prevailed in appeals before the Second Circuit Court of Appeals and Connecticut Appellate Court. She is admitted to practice in Connecticut, the United States District Court for the District of Connecticut and the Southern District of New York. She has also argued before the Connecticut State Appellate Court and the Second Circuit Court of Appeals. She has handled many class and collective actions, including wage and hour claims alleging improper payment of bonuses, employee misclassification, and failure to pay minimum wage to tipped employees. Peggy has eighteen years of experience counseling employers on all workplace issues. She provides day to day advice and assists with preventive practices and suggestions. She has represented clients on a nationwide basis and knows what is required to do so successfully. She is responsive, available and creative in her solutions to every day employment situations and more complex problems. Peggy also conducts extensive management training on all topics including harassment prevention, workplace privacy, effective management, and equal employment opportunity law. Using role playing and recent case law, she develops management training programs tailored to the client's needs. Peggy is an active member of the Board of Directors for both the Middlesex County Chamber of Commerce and the Valley Shore YMCA. She has also been named a Connecticut Super Lawyer for 2006, 2007 and 2008.

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Terence Traut is the President and CEO of Entelechy, Inc., a training design and development company based in New Hampshire. Entelechy is celebrating its 16th year creating customized performance solutions for companies throughout the world. Entelechy's customizable modules have formed the basis for many successful training programs. At Entelechy, Terry is responsible for overall program design, development, and quality assurance. Terry brings over 25 years of training and management experience to Entelechy. Before joining Entelechy, he worked for nine years at Digital Equipment Corporation and Wang Laboratories as sales training designer and manager. He also instructed for Boston University throughout Europe. Terry has designed, developed, and delivered hundreds of courses and evaluations in the areas of management, sales, customer service, and training. He has worked directly with leadership gurus such as Warren Bennis, Henry Mintzberg, Noel Tichy, John Kotter, Bruce Tulgan, Jack Welch, Mike Abrashoff, Marshall Goldsmith, Doris Kearns Goodwin, and many, many others. He has developed training in a variety of media including web-based training, computerbased-training, self-paced instruction, and classroom training. Terry holds a BS in Education from St. Cloud (Minnesota) University and a MS in Human Services Administration from Boston University. He has completed all coursework for EdD, Human Resource Education from Boston University.

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Alice Waagen, Ph.D. is president and founder of WORKFORCE LEARNING LLC, a leading provider of learning programs that support business strategies. Since earning a BS in Art Education from the New York State College at Buffalo, and MS and PhD degrees in Art Education from the Pennsylvania State University, Alice has been providing leadership development and executive coaching for numerous organizations in the Metro DC area. In the past three years, more than 125 leaders from 24 different organizations have graduated from Alice's unique leadership development workshop series. Giving back to the community is also important to Alice. She currently serves on The Board of Directors for Habitat for Humanity, Northern VA as well as on the Advisory Board for Marymount University Reston Campus Graduate and Adult Education Programs. About Workforce Learning: Workforce Learning LLC provides organizational learning consulting services for all sizes of organizations. Founded by Alice K. Waagen, Ph.D., Workforce Learning is in its 11th year of profitable business. The Workforce Learning`s service offerings are tailored to the specific needs of each client. We approach each engagement as an opportunity to partner with our client on solving their challenges in workforce development. We bring to each engagement years of experience working with all kinds of business organizations: public and private, non-profit and government. Workforce Learning's services provide organizations with the skills, knowledge and experience to build a positive and productive work climate that supports the people side of business. Individual and organizational learning is our passion. We excel at providing programs and services that educate people who are knowledgeable experts of their chosen field or profession to be equally successful in their interpersonal relations at work. For more information, visit our website or contact us at 703-834-7580 or [email protected]

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Kenneth Weinstock represents public and private sector employers exclusively in all aspects of labor relations and employment law before state and federal courts, arbitration boards and state and federal administrative agencies. He represents employers in collective bargaining negotiations, grievance and interest arbitrations, union organizing campaigns and prohibited practice complaints. Mr. Weinstock also represents employers in all types of workplace discrimination claims before state and federal agencies and courts. He also counsels public and private sector employers in all aspects of labor and employment including compliance with all laws and regulations governing the workplace, contract administration, personnel policies, sexual harassment training, hiring and firing matters, employee testing and general personnel and human resource concerns. Mr. Weinstock serves as the Update Editor for the Connecticut Conference of Municipalities' Municipal Employee Relations Act Manual, and previously served as Contributing Editor for the Developing Labor Law and Connecticut Employment Law Letter. Mr. Weinstock is also presently an adjunct faculty member for the University of Connecticut School of Business Executive Education Program and has been an annual presenter for the last six years at the National Public Employer Labor Relations Association Annual Training Conference. He is a faculty member for the National Public Employer Labor Relations Association's Labor Relations Academy and he lectures throughout New England and nationally for various human resource, chamber of commerce and legal education organizations on various labor and employment topics. Mr. Weinstock also serves on the Board of Directors of the Thames Valley Music School. Mr. Weinstock previously received the Hartford Business Journal's "40 Under Forty" award, recognizing him as one of Greater Hartford's up and coming business and civic leaders. Mr. Weinstock received his Juris Doctor from Boston University School of Law in 1993 where he was a Hennessey Scholar. He received a Bachelor of Arts in Political Science magna cum laude from Boston University in 1990, where he was a Harry S. Truman National Scholar from New Jersey.

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At CPP, our only job is to help you be a better people development professional and, in turn, help every employee flourish. While we're best known for our products like the Myers-Briggs Type Indicator® assessment, CPP is also a group of people who can offer you the information, guidance, and support you need. We offer solutions to help you improve organizational performance and address whatever challenges you face ­ from teambuilding, leadership and coaching, conflict management to career development, and retention. Perhaps that's why millions of individuals in more than 100 countries use our products each year. They include people at Fortune 500 companies and businesses of all sizes, as well as educators, government agencies, and training and development consultants. Let's make a difference together. Talk to us today to see how. 800-624-1765 : Deborah Levine, M.A. New England Regional Consultant [email protected] 1055 Joaquin Road, 2nd Floor, Mountain View, CA 94043

IPMA-HR Eastern Region Conference

Exhibitors and Sponsors




Kathleen Lombardo for her artistic talents and creating two beautiful, paintings for the conference and, for then donating these items to IPMA ­ HR to be raffled

Mary Milton, Sales Manager, Hilton Mystic for her expertise and invaluable assistance in coordinating the details for the conference

Michelle Silvia, Professional Business Printing located in Fall River, MA for there donation of "gifts" for the banquet

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United States Coast Guard Academy


Music is well represented at the United States Coast Guard Academy in an extremely active program. The Corps of Cadets is comprised of exceptional young men and women training for careers as officers in the United States Coast Guard. Nearly one quarter of the student body participates in an array of choral and instrumental groups. The Coast Guard Cadet Chorale is a select group of cadets, determined to be the top singers from the Academy's 50 member official Glee Club. They perform a variety of music, featuring close harmony renditions of patriotic selections, sea chanteys, and show/swing tunes. The group travels extensively throughout the country to perform for both public and official functions. The USO, the Coast Guard Foundation, the Seafarer's International, the New England Governor's Conference, to name a few, have all hosted the group in the past year. The group's director and musical arranger is Dr. Robert G. Newton, Director of Vocal Music at the United States Coast Guard Academy.

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*Your feedback is important to us. Please take a moment to complete the program evaluation form and return to any of the Committee Members. Thank you. Very Topic Excellent Good Good Fair Poor Comments Monday, October 4, 2009 9:00 a.m. to 10:30 a.m. Keynote - Dr. Regina Barreca "Who's Laughing Now? The Importance of Humor In the 21st Centery" Concurrent Sessions A1 - A2 - A3 10:45 a.m. to 12 p.m. Margaret Strange "ADA & FMLA Workshop" Margaret Holtman "How to Survive & Thrive in a Perfect Storm" Gene Buccini "Leadership - Crisis to Opportunity" Concurrent Sessions B1 - B2 - B3 2:00 p.m. to 3:15 p.m. Kenneth Weinstock "Mysterious Workings of Courts & Congress" Seth Leech "Immigration Strategies for HR Professionals" Terrance Traut "Coaching for Talent Development & Employee Engagement" Concurrent Sessions C1 - C2 - C3 3:30 p.m. to 4:45 p.m. Jack Agati "How to Motivate Without Money - The Art of Encouragement" John Marcellus "Communication Dynamics" Robert Lavigna "Best Places to Work - Employee Engagement"


Topic Tuesday, October 6th 9:00 a.m. to 10:30 a.m. Plenary Session - Ron Clare "The Wizard of Oz" Concurrent Sessions D1 - D2 - D3 10:45 a.m. to 12 p.m. Tracy Knofla "The Meaning of Work" Alice Waagen "Why Managers Won't Manage & What HR Can Do About It" David Ritter "HR Level 2 - Effective Resolutions of Tougher Complaints" Concurrent Sessions E1 - E2 - E3 1:15 p.m. to 2:30 p.m. Wally Hauck "Performance Appraisals that Actually Improve Performance" Tina Chiapetta "Legal Updates" Heather Brome "New England's Labor Force & Migration" Wednesday, October 7th 9:00 a.m. to 10:30 a.m. Closing Plenary Session - Cindy Maher & Carol Grannis "Reaching Resonance: Engaging Your Workforce through Emotional Intelligence"


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Microsoft Word - IPMA 2009 - Front Cover.doc