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Post Implementation Review (PIR) Checklist

Instructions: During the project planning stage determine at what points after implementation you will review it. The questions below are useful at the point when you judge the transition to the new state will be largely complete. Output · Did we put in place what we said we'd put in place? Where's the proof? Objectivity of the PIR · Who conducted the review? (usually someone independent of the project and the team) Clarity of objectives · Would the project stakeholders agree that the PIR accurately reflects their views? Clarity of project objectives · Were the objectives, milestones and tasks clearly defined and measurable? · Was there clarity about who was accountable for driving change? · Did the project scope change during the project? ­ if so, why? Team performance · How strong was the commitment of the sponsor? · How effective was the sponsor as a point of escalation/support? · Was there clarity about who was accountable for delivering what and to what timeframe? · What were the measures of success (financial and non-financial) put in place? · Have these measures been reviewed? · Has a review of lessons learnt been carried out? · Has the effectiveness of each member of the project team been reviewed? · Have they been given feedback on their contribution - given the learning points from their involvement? · Was the project adequately resourced? Stakeholders engagement · Would all project stakeholders agree that they had been engaged, consulted with and treated fairly? · Would all project stakeholders confirm that they understood the reasons for change, what would be different and why? · Would all project stakeholders agree that the communication to them was both clear and timely? · Would all project stakeholders agree that the key issues were identified and managed efficiently and effectively? · Would those stakeholders personally affected by the changes agree that they were given adequate time to absorb and consider information relating to them? Output delivery · How close was the actual output to the expected output in terms of i) quality, ii) cost and iii) timeframe? · What were reasons for variance? ­ what were the learning points? · Were there any unexpected benefits? ­ if so, what were they and why were they not anticipated? Outcome delivery · Is there a plan in place to ensure that the full benefits of the investment is realised? · If so, who will do it? What will they do? (eg Risk Assessments, planned reviewed etc), who will they report to? Who will support them? Outcome · Did we achieve the benefits that we set out to achieve? Objectivity of the PIR · Who conducted the review (usually someone independent of the project and the team)?

Naomi Stanford©

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Would the project stakeholders agree that the PIR accurately reflects their views?

Background · What drove us to want to undertake this project? Clarity of project objectives · How clearly did we define what was going to change? · How clearly did we define what success (financial and non financial) would look like? · Were the expected outcomes (measures of success) contained within the Terms of Reference? · Was there a plan in place to ensure that the full benefits of the investment were realised? · If so, who would do it? What did they do? (eg Risk Assessments, planned reviews etc), who did they report to and when?, who supported the work? Were they adequately resourced? Team performance · How strong has been the ongoing commitment of i) the project manager and ii) project sponsor? Stakeholder engagement · How well is feedback from store personnel being captured, considered and incorporated into the delivered solution? · Have any of the original project plans, job roles/responsibilities etc been amended ­ why? Outcome delivery · How close have the actual outcomes to the expected outcomes in terms of I) quality, ii) costs and iii) timeframe? · What were the reasons for variance? What were the learning points? · Were there any unexpected benefits? If so, what were they and why were they not anticipated?

Naomi Stanford©

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