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NETWORK

GLOBAL

Bobcat T300 Wins Comparison Test

GaLaBau, one of Germany's leading landscaping magazines, has conducted a comprehensive comparative test of compact tracked loaders from five major global manufacturers. When all the results were in, the T300 model from Bobcat proved to be the winner. Read the complete report at http://www.bobcat.eu/bobcat/euen/news/product-news/bobcat-T300. page.

Head Office

7-11 Hwasu-dong, Dong-gu, Incheon, Korea Tel : 82-32-211-1114 Fax : 82-32-211-1231

Seoul Office

Doosan Tower 18-12 Euljiro-6ga, Jung-gu, Seoul, Korea Tel : 82-2-3398-8114 Fax : 82-2-3398-8117

Doosan Infracore International, Inc. : DII

400 Perimeter Center Place Terrace, Suite 750 Atlanta, Georgia 30346 Tel : 1-770-353-3800 Fax : 1-770-353-3801

Doosan Infracore

Doosan Infracore America Corp. : DIA

2905 Shawnee Industrial Way, Suwanee GA 30024 USA Tel : 1-770-831-2200 Fax : 1-770-831-0480

Doosan Infracore America Corp. (Machine Tools)

8 York Avenue, West Caldwell, NJ 07006 USA Tel : 1-973-618-2500 Fax : 1-973-618-2501

Doosan Infracore America Corp. (Forklifts)

4350 Renaissance Parkway, Warrensville Heights OH 44128 USA Tel : 1-216-595-1212 Fax : 1-216-595-1214

11

Vol.108 November

2009

Doosan Infracore do Brasil Servicos de Suporte Comercial Ltda. : DIB

Al. santos 2222, CJ52 of the Suarez Trade Building, Sao Paulo , SP, Brasil Tel : 55-11-3061-3227

Doosan Infracore Europe S. A. : DIEU

1A, Rue Achille Degrace, 7080 Frameries, Belgium Tel : 32-65-61-3230 Fax : 32-65-61-3238

Doosan Infracore Europe S.A. German Office (Construction Equipment & Forklifts)

Heinrich-von-Stephan-Str. 2, 40764 Langenfeld Germany Tel : 49-2173-2035-210 Fax : 49-2173-2035-219

Doosan Infracore Europe S. A. Italy (Forklifts)

Via Dante Alighieri 43 20035 Lissone(MI) Tel : 39-039-2457140 Fax : 39-039-2457257

Doosan Infracore Europe S. A. France

ZAC de La Clef Saint Pierre-Buroplus 2 1A Avenue Jean d'Alembert 78990 Elancourt, France Tel : 33-1-3016-2151 Fax : 33-1-3016-2155

Doosan Infracore Logistics Europe : DILE

Am Stieg 17 - OT Freiwalde, 15910 Bersteland, Germany Tel : 49 35474 20811 Fax : 49 35474 20815

Doosan Infracore Germany GmbH. : DIG

Hans-Boeckler Strasse 27-29, D-40764, Langenfeld, Germany Tel : 49-2173-8509-20 Fax : 49-2173-8509-60

Doosan Infracore UK, Ltd. : DIUK

Doosan House Unit 6, 3 Heol Y Gamlas Parc Nantgarw, Nantgarw Cardiff CF15, 7QU South Wales, UK Tel : 44-1443-84-2273 Fax : 44-1443-84-1933

Doosan Moxy AS : DMA

Varhol, Elnesvagen 6440 Norway Tel : 47-71-26-85-00 Fax : 47-71-26-85-55

Doosan Infracore Russia : DIR Doosan Infracore Standing Proud

123242 Moscow, Kapranova Lane, Bldg. 3, Office 402 4th Floor Business Centre "Premier Plaza" Tel : 7-495-663-8238 / 499-923-1255 Fax : 7-495-663-8239

Doosan Infracore (China) Investment Co., Ltd. : DICI

19th Floor, Tower B, Gateway, No.18 Xiaguangli North Road, East Third Ring, Chaoyang District Beijing 100027, China Tel : 86-10-8454-7000 Fax : 86-10-8454-7108

Kim Yong-Min _ DIEU

No. 1 Dayu Road 1, Eco & Tech. Development Zone Yantai, Shandong, China Tel : 86-535-693-5050 Fax : 86-535-693-5609

Doosa Infracore Shandong Co., Ltd. : DISD Daniel Fernandes _ Centrocar (CE Dealer)

No.1088 XinCheng Street, Muping Economic Developing Zone, Yantai Shandong 264100 China Tel : 86-535-470-7114 Fax : 86-535-470-2002

Photo Contest Summary

· Theme: Doosan Infracore standing proud in the world · Eligible contestants: employees and their family members at Doosan Infarcore worldwide as well as at suppliers, dealers and other partners · Photo specs: from a digital camera (1 megapixel or higher) or high-resolution mobile phone camera · Image file: JPG · How to submit - Send in by email along with the name of the contributor, position and contact number - Attach the image files and include a brief description of each scene - Submit them to either: [email protected] - Deadline for submission: the fifth of each month

Doosan Infracore Suzhou Co., Ltd. : DISC

13th Floor, Xinghai Building, No. 198 Xinghai Street, SIP, Jiangsu, China Tel : 86-512-8716-8300 Fax : 86-512-8716-8387

Doosan Infracore Japan Corp. : DIJ

2402 Mita Kokusai Bldg. 1-4-28 Mita, Minatoku, Tokyo 108-0073 Japan Tel : 81-3-5730-9011 Fax : 81-3-5730-9016 Lyndle McCurley, DIA Forklifts, Sales & Marketing

Doosan Infracore Co., Ltd. (Rep. Office) : DIMEC

POBox 183127, Al-Serkal Building, Office No.307, Airport Road, Dubai, UAE Tel : 971-4-295-2781 Fax : 971-4-295-2783

Doosan Infracore India Pvt. Ltd. : DIID

Plot No. 34, Door No. 1/61-19, Palwels Street Ravi Colony, St. Thomas Mount, Chennai 600016 India Tel : 91-44-4222-3900 Fax : 91-44-4222-3905

www.doosaninfracore.com

www.doosaninfracore.com

You are cordially invited to participate in a photo contest throughout 2009 based on the theme of "Doosan Infracore standing proud in the world." The subject matter will be very broad: scenes that elevate the company's public stature, touching scenes featuring Doosan employees and family members, scenes of employees hard at work, pictures of our great products, pictures of our workplaces, and so on. We will select winning entries each month and carry them in our Doosan Infracore News publication. At the end of the year, the monthly winners will be judged to select the "Best Photos of 2009."

Doosan Infracore China Co., Ltd. : DICC

No.28 Wuzhishan Road, Eco & Tech. Development Zone, Yantai, Shandong, China Tel : 86-535-638-2000 Fax : 86-535-638-2004

Doosan Infracore Machine Tools Yantai Co., Ltd. : DIY

NEWS

TOPIC

N WS E

Engines & Materials BG Opens Service Training Center

Local trainers to be cultivated for each region by 2014.

The Engines & Materials BG has opened a new service training center on the Incheon plant site and aims to have local trainers deployed in every region the BG serves by 2014. The 266m2 facility is outfitted with the latest training equipment in order to develop people who can remain in step with the latest advances in technology. The trainees can learn in comfort with the provision of locker rooms, a library, and lounge. With the Incheon center now open, the Engines & Materials BG will expand the operational platform in stages for maximum effectiveness. The plan calls for establishing a reference library in 2010, qualifying 20 local trainers, and setting up locally-run training operations for Korea, China and the United States. The goal is to have a global service network in place in 2014, when trainers deployed in each region will be able to provide instruction on engine maintenance and repair. The training curriculum is divided into Basic, Intermediate, Advanced and Local Trainer. Trainees for the Local Training course, the highest level, must have outstanding technical knowledge as well as lecturing skills and the appropriate attributes (language and cross-cultural understanding) for working in a specific geographical region. They will be eligible to attend exclusive classes at the Head Office at least once a year, and they will be given the first priority for participating in new training courses as they become available. Some thirty persons attended the opening ceremony for the new training center,

NEWS

TOPIC

Doosan Infracore and Bobcat in BICES 2009

- Doosan and Bobcat are working together to make inroads into China's compact construction equipment market. - Doosan Infracore is rising rapidly as a global construction equipment brand with a full lineup, from compact to heavy duty.

The Doosan Infracore Construction Equipment BG enjoys the largest share of the Chinese market for medium-sized and heavy-duty excavators. Now the BG has teamed up with Bobcat to go after the compact construction equipment segment. Doosan Infracore and Bobcat shared a booth at the 10th Beijing International Construction Machinery Exhibition and Seminar (BICES 2009), held in Beijing November 3-6. Together they displayed 30 different items, including construction equipment ranging from compact to heavy duty as well as related attachments. Such a presence has boosted the brand power of a major player in the global construction equipment market. Importantly, the marketing of Bobcat products has been stepped up in China, and about 70% of the items shown in Beijing were from Bobcat. In the future, the Doosan Infracore excavator marketing network, the largest in China, will be leveraged along with the value of the Bobcat brand to increase market share in the compact segment. In addition, Doosan Infracore displayed in Beijing upgraded construction equipment models that satisfy the strict safety and comfort requirements of the European market. These include the 23-ton DX230 and 26-ton DX260LC excavators as well as the new DL305 and DL505 wheel loaders. Other models at the booth include the M500-V heavy-duty wheel loader and articulated dump trucks. BICES, now the largest construction equipment show in Asia, is organized by the China Construction Machinery Association. This year, more than 800 companies from 60 countries were in attendance. (DICI). Decisions were made on N-2 and staffing. Discussions covered the future operation plan for Global CE, progress on new product development, transfer prices and matters related to process integration of the Sales Inventory Operation Plan (SIOP).

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DOOSAN INFRACORE November 2009

including Engine and Materials BG Chief & Sr. Managing Director Lee Hwang-ryull, other relevant persons at Doosan Infracore as well as trainees from overseas marine engine dealers.

Upgraded Maintenance & Repair Training Program for Marine Engine Dealers in 5 Countries

hands-on. The trainees toured the production and shop testing lines and had the chance to disassemble and assemble engines for themselves. They also practiced installing the engines and learned various maintenance techniques. The lecture phase of the program covered GSN24 (Global Service Network), which is the service portal operated by the Engine and Materials BG, and the Engine Parts Manual System (EPMS), which provides parts data along with a visual manual. As a result, their understanding of the Doosan Infracore after-sales service system was enhanced. During the program, they also had time to visit Komarine 2009, an international shipbuilding and offshore industry show held at the Busan Exhibition & Convention Center (BEXCO). The trainees, who are all highly experienced and qualified, were able to receive additional theoretical training as well as practice. They all expressed great satisfaction with the effectiveness of the course and said they would convey what they learned to their colleagues back home. Meanwhile, the Engines and Materials BG is systematically working to cultivate professional service technicians around the world. Maintenance and repair seminars are now hosted four times a year for people from power generation engine and marine engine dealers. The goal is to ensure that customers receive the highest quality after-sales services. In the process, loyalty toward the Doosan brand is heightened.

Global CE Leadership Workshop at DICI in Beijing

Global CE President YS Kim and the unit's regional and functional leaders visited the exhibition and attended the banquet held mainly for Chinese agents. The event provided an opportunity to share views on the current status and future prospects of the Chinese market. On November 5, the Global Leadership Workshop was held at the Beijing office of Doosan Infracore (China) Investment Co.

The Engines & Materials BG held a new training program to improve the maintenance and repair skills of service technicians at overseas marine engine dealers. The program was held at the Incheon factory October 19-23 and was attended by six service representatives from Singapore, France, Egypt, Thailand and Russia. The curriculum was very practical and

www.doosaninfracore.com

NEWS

TOPIC

Doosan IP Guardians Meet

The people in charge of intellectual property rights at Doosan affiliates met for the fourth time on November 5. By exchanging information and benchmarking one another, these IP specialists can mutually improve their skills. The meeting was led by the Doosan Infracore IP team and included people from Doosan Heavy Industries & Construction, Doosan Engineering & Construction, Doosan Corp. Electro-materials BG, Doosan Mecatec, Doosan Engine, Doosan Mottrol, and Doosan DST. In all sixteen people from eight different companies were in attendance. The discussions covered the IP strategies and current operational status at each affiliate, as well as recent patent disputes. The participants also talked about a new synergistic approach that can raise patent competitiveness Group-wide.

NEWS

TOPIC

N WS E

DIA Adds New Dealer in Canada

Doosan Infracore America is excited to announce Stone Valley Equipment as the newest addition to its already strong dealer network. With locations in Corner Brook, Grand Falls and Mount Pearl Newfoundland, Stone Valley Equipment will offer the full-line of Doosan excavators and wheel loaders to Canadian customers. "We are committed to being part of our customers' success by providing them with timely, cost effective solutions to their heavy equipment needs," said Fraser Piccott, Chief Operating Manager at Stone Valley Equipment. "Stone Valley Equipment does this by providing a business environment which promotes partnership, integrity, and trust between our customers and the company." Dedication to the customers, a commitment to providing reputable products, knowledgeable people and 24/7 support are what make Stone Valley a qualified dealer for the Doosan product line.

Forklift Service Managers' Meeting

Local Forklift Dealer Attends Constroi Angola

are enthusiastic about this lift truck, which is well suited for their working environment. Meanwhile, the global economic slowdown caused fewer companies to turn out for Constroi Angola than were at the International Fair of Luanda (FILDA) in July. Nevertheless, Centro Car discussed numerous purchase orders with existing and potentially new customers while promoting the superior technological features of the Doosan forklifts. The 7th Constroi Angola was attended by more than 300 different companies in the construction and furniture businesses from places such as Brazil, Portugal and China.

Israeli Forklift Dealer Reps Visit Korea

Sales Mgr. Roy Daniel and Parts Mgr. Benyamin Azar from Material Handling Israel Ltd. recently called on the Doosan Infracore Head Office in Seoul to discuss business plans for 2010. They discussed the overall market in Israel as well as the sales and marketing activities for Forklifts and Parts, and they visited the Inchon factory and Ansan parts center. Although the Israeli market is a little slow due to the global finance crisis, Material Handling has done very well, winning a big order from Israel Electric Company, the largest state-run company in Israel. As a result, Doosan Forklifts was ranked higher in Israel in 2009 than it was last year by local material handling magazines. In addition, Material Handling Israel plans to hire new salesmen for specific areas in November. The increase in staff will help to boost sales in 2010. Doosan Infracore and Material Handling Israel agreed on achieving a 20% higher sales target in 2010 than this year's figure. Both Doosan Infracore and Material Handling Israel welcomed the opportunity to discuss concrete strategies and various action plans for sales and marketing so that Doosan forklifts can assume a strong position in the Israeli market.

Angolan Forklift dealer Centro Car participated in the Constroi Angola Fair in Luanda October 15-18, displaying the D30G, D30S5, B15T-5 forklifts in consideration of local customer needs and the forecasted market. Both the Forklifts BG and Centro Car are applying a segmentation strategy in preparing for the worldwide business upturn. The 2.5-ton GX, with full-free triple (FFT) mast, boasts the quality required to succeed in the Angolan market. Currently, customers

The Forklifts BG held the 8th annual Doosan Service Manager Meeting (DSMM) in Sint-Niklaas, Belgium on Oct. 28 and 29. In attendance were service mangers from the subsidiaries in Belgium, the UK, Italy and Germany as well as from the Head Office in Korea. The topics under discussion included quality issues in the European market as well as progress on the joint effort to improve quality and services among the European subsidiaries and the Head Office. The two-day session provided an opportunity for the Head Office Service Team to explain at length its field response and action plan for ensuring consistent quality and customer satisfaction. The participants agreed the design change and improvement policy for resolving major quality problems after the release of new models was proving to be effective in the marketplace.

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DOOSAN INFRACORE November 2009

Bobcat Service School in Bogota

The Bobcat Service School was held in Bogota, Colombia from Sept. 28 to Oct. 1. The school was conducted by Bobcat Service Instructor Roger Rosckes and was attended by 14 service technicians from Bobcat dealers in Colombia, Ecuador, Panama and Venezuela. The school was held at Central S.A.S., one of two Bobcat in Colombia. picture of our ad featuring the Golden Gate Bridge to Mr. Jeff Sylvester, Supervisor of Maintenance, to show our appreciation for their business. We are proud of the valuable service we are providing to the San Francisco Bay Area and are happy the Highway and Transportation District chose our equipment to maintain this historic bridge.

Taken from Statesville Newsletter, October 2009 By Jose Argumedo, Product Support Manager

Doosan Forklifts at Tehran Industrial Fair

The 2009 Industrial Fair took place from Oct. 5 to 9 in Tehran, Iran with over 200 companies in the material handling industry in attendance. Doosan forklifts were represented by SAM Lift Truck Co., which showed 8 models, including the G15S, G25S and D30G. The Iranian dealer promoted the performance and safety features of the Doosan forklifts, as well as their excellent serviceability. Representatives from many major local

www.doosaninfracore.com

DIPP Equipment Used to Maintain Golden Gate Bridge

The Golden Gate Bridge Highway and Transportation District owns more than a dozen Doosan portable power models, which are used to maintain the structural integrity of the Golden Gate Bridge. The equipment is being used for sandblasting, painting, air systems and even running the back-up air for the fog horns. VCES Sales Representative Arnie Sambel and Western Regional Sales Manager Darrin Martin recently presented a framed

companies such as Iran Khodro and Pars Khodro, the nation's top automobile manufacturer, visited the Doosan booth to discuss new purchases. SAM Lift Managing Dir. M.A. Seyedi said Doosan forklifts have won many big orders, elevating the company's ranking and market share. The 2009 Industrial Fair was an excellent opportunity to showcase Doosan's strong position in Iran.

Cultural Spectrum

A Global Survey of Doosan Infracore Employees

Gift-giving Practices in Different Countries.

Doosan Infracore employees celebrate at different times of the year, depending on what country they are in. However, everyone has occasions that require gifts. Everyone likes to receive them, but giving them can be an even greater pleasure.

Order of Article Contributions

OCTOBER

1. Kown Oh-seung, Doosan Infracore (Korea) 2. Yantin Patel, DIID (India) 3. Sylvie Duflos, DIEU (Belgium)

Unexpected Presents the Most Appreciated

Monica Malmedal Iverson, Doosan Moxy AS

NOVEMBER

4. Nicole Pearce, DIA (USA) 5. Monica Malmedal Iverson, Doosan Moxy (Norway) 6. Xian Sheng Hua, DIY (China)

Anxiously Awaiting the Recipient's Reaction

Nicole Pearce, DII Bobcat, Litchfield HR

I love getting gifts on my birthdays, Mother`s Day and Christmas. The most memorable ones are from my children--stuff they have made in school and kindergarten I give presents on the birthdays of my family members and close friends. There are also gifts for Christmas, Mother's Day and Father's Day. I try to buy things that will be useful for the receiver and something I know he or she will appreciate. The amount spent of course depends very much on the person it is for. For friends, around US$40 is usually sufficient, but with family, the price tag should be closer to US$100. Sometimes gift-giving is a burden, especially if I need to buy many gifts within a short time. I really can't afford it! In Norway we have a tradition of giving our children money to learn how to drive when they turn 18 years. We also give money when people get confirmed (15 years old) in the church. When infants get christened, it's a tradition to give money or some cutlery in silver to the parents. As for me, I'd love for someone to buy me a trip somewhere or a nice week at a spa. However, nothing could be better than receiving something totally unexpected, right?

I enjoy receiving gifts, especially when I do not know what they are. However, fresh wild flowers and personalized gifts are always nice. I typically get gifts twice a year--my birthday and Mother's Day. Unfortunately, my birthday is in the same month as Christmas, so my friends and family members often choose to combine my birthday and Christmas gift into one. The gifts that mean the most to me are those that have had thought put into them such as preplanned gifts that take time and effort to create. One of my favorite gifts has been a basket of items that personally reflected the things I enjoy. The basket included a relaxing CD that I keep in the desk drawer, fragranced candles, magazine, slippers, chocolate and wine. I feel I am not a person who expects gifts. I tend to know something will come on my birthday or Mothers Day from family members such as my parents, siblings or husband. When I have received a gift that I didn't expect, I feel obligated to give something in return, even if it is just a "thank you" card. I have also felt obligated to give something in return when I have been given a gift that has been what I consider to be extravagant for the gift-giving occasion. I don't give gifts all that often. Mainly they are to family members and close friends for the obvious occasions such as Christmas and birthdays. In the US, flowers and jewelry are common gifts on Mother's Day, while outdoors or sports items would be typical for Father's Day. Valentine's Day is one of the biggest gifts giving days of the year. Gifts given include cards, flowers, chocolates, jewelry, stuffed animals, balloons, cologne and lingerie. The amount I spend really depends on who the recipient of the gift is, as well as the occasion. For family members I tend to spend more than I would on friends. Overall, gift giving doesn't present a burden for me. I find the most difficult part is choosing a gift that the recipient will enjoy and appreciate. The results are not always easy to predict. Sometimes I spend a significant amount of time preparing and the person doesn't seem to appreciate the gift, while other times I pick something up at the last minute and the gift is a huge success. Gift giving is always a pleasure for me. I typically give family members and close friends gifts for Christmas and birthdays. My first objective when shopping for gifts is to find something the recipient would really want. My goal is to give them something they desire or something I feel they would enjoy having. The pleasure of giving gifts is watching the recipient open the gift. I often have a difficult time waiting for the occasion to give the gift because I am so excited to see their reaction when they open it.

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DOOSAN INFRACORE November 2009

Unable to Board after Getting a Sword

Xian Sheng Hua, DIY Sales Division

I have received many gifts on birthdays and anniversaries or at various company events. One time, I was given a sword, but when it was time to board the airplane, they wouldn't let me carry it with me. So, I was forced to go through some very troublesome procedures. I buy a lot of gifts, too, especially when friends have their birthdays or weddings. However, I'm very careful in choosing what to buy. The recipient's tastes are the most important consideration when deciding on a gift. I also try to remember what the person has mentioned wanting. I really like to hear them say, "Oh that's something that I've always wanted to have!" That makes me feel great. Isn't it always better to give presents that people truly appreciate? The amount I spend on a gift depends on the situation, but usually it is around US$50.00. Of course when it comes to my parents, cash is the most appreciated gift of all. According to Chinese custom, people bring eggs dyed red to people who have just had a baby. The color red represents happiness and is a gesture of sharing that feeling.

www.doosaninfracore.com

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