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Road Map to ICT Policy of Suriname, Dr. Sandip Chatterjee, Government of India

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Acknowledgement-I

The author deeply acknowledges the cooperation and support extended by all the staff members of the Ministry of Transport, Communications, and Tourism (MTCT), and the Government of Suriname for carrying out the present study Road Map ICT Policy of Suriname. The author is sincerely grateful to Ms. Thea Smith, Deputy Permanent Secretary on Communication, MCT and Ms. Danielle Boldewijn, Senior Government Official on ICT for sparing their valuable time in discussing critical needs of this country in order to develop a Information and Communication Technology (ICT) policy including public awareness, existing initiatives and programmes, organizing important meetings, visits etc. The author would like to pay his heartiest gratitude and compliment to both of them for sharing critical thoughts and suggestions during drafting of the report. The author is also grateful and would like to express his gratitude to all the core members of the projects representing various Ministries, including Mr. O. Spong, Cabinet of the President, Director, Mr. Elwin Atmodimedjo, Policy Adviser, Ministry of Education, Ms. Jane Smith, ADEK UvS Director Library, Mr. N. Amatkarijo, Dep. Head Central Bureau for Mechanical Administration, Min. of Finance, Ms. Monique Bakker, Ministry of Home Affairs, Policy Advisor, Ms. N Semmoh, Ministry of Labour Technological Developments and Environment, Ms. Claire Playfair, Senior Officer Industry, Ministry of Trade and Industry, Mr. S. Meyer, Department of Civil Aviation, Mr. S. Cothino, Ministry of Planning, Policy Advisor for their sharing of valuable inputs and supports on insights of government functioning and apprising present requirements for the transformation of on-line services in smooth and transparent manner. Their active participation enables him for smooth completion of this work. A special thank is also extended to Mr. W. Pelswijk Telecommunication Authority Suriname, Technical Officer, Mr. Robert Hahn, TELESUR, Head Management Info Systems, Dhr Steven Tjitrotaroeno, TELEUR, Head Telecom Solutions for their support in apprising existing telecommunication infrastructure and discussion on likely measures required to be taken in enhancing ICT penetration in Suriname in affordable price for its citizens. The author is also paying his thanks and special compliments to Mr. Seswowijoto Reno, Head ICT Section Chamber of Commerce, Suriname (KKF)

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and Mr. Chin Ricardo, Employers Association of Suriname(VSB) for providing their valuable inputs in understanding the needs of the local industry. A special compliment and appreciation is also extended to all the professors, policy makers, administrative staffs of Anton De Kom University of Suriname for providing their valuable time in discussing critical aspects of promotion of ICT education in Suriname the future policy to promote Human Resource Development in ICT education, which helped in carrying out the need analysis successfully. Specially, the author would like to mention including Mr. D. Wip, Chairman & Member of the Board of Directors of the University, Mrs. Carole-Ann Partoredjo-Feurich, Dean, Mr. O. Elmont, Docent, Lecturer, Mr. J. Teixeira, Head of the University Computer centre Member of Board, Mr. F. Bobson, Head of Administration Office and Mr. Anand Kalpoe, Head of the Electrical Engineering Department for discussing future plan of ICT education and providing valuable inputs. Finally, the author would like to thank H.E. Ms. Alice Amafo, Minister for Transport, Communications and Tourism for providing hospitality, logistic support and valuable inputs, which were invaluable for carrying out the present study.

Paramaribo, Suriname Date: 1st September 2006

(Dr. SANDIP CHATTERJEE) Scientist D, Department of Information Technology Ministry of Communication and of Information Technology Government of Republic of India, New Delhi 110003

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Acknowledgement-II

MINISTRY OF TRANSPORT, COMMUNICATIONS AND TOURISM

Prins Hendrikstraat 26 ­ 28 Paramaribo Tel. 420422 ­ 420423 - 420424 Fax: (597) 420425 e-mail: [email protected] Website: www.mintct.sr

On behalf of Government of Suriname, we would like to take this opportunity to express its our heartfelt thanks and compliments to Dr. S. Chatterjee of the Government of India for his active involvement, and deliberation in the development of Information and Communication and Technology (ICT) policy of Suriname. It is worth appreciating his efforts and expertise in smooth and effective coordination with all the stakeholders in government, industry, academic institutes to involve them in providing a implement-able deliberations in very short span of time. His skills, knowledge and expertise have provided us a learning opportunity and experience and helped in understanding critical aspects of ICT. His enthusiasm and inspiration resulted in a significant motivation among the stakeholders for creating a unique forum of interaction of all issues in the ICT areas. The Government of Suriname is also grateful to the Ministry of External Affairs, Government of India for providing the necessary support, help and financial assistance to complete this project successfully. Paramaribo, Suriname Date: 1st September 2006 Mrs. Thelma Douglas-Pinas Acting Permanent Secretary Ministry of Transport, Communications, and Tourism

(H.E. Ms. Alice Amafo) Minister for Transport, Communications and Tourism Government of Republic of Suriname

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Contents

1. Executive Summary 2. Objective 3. Name of the Project: Road Map to ICT Policy of Suriname 3.1 Introduction 3.2 Goals 3.3 Brief Outlines Project Activities 3.4 Project Activities and Work Plan 3.5 Details of Activities/ Schedule 3.6 Inputs and Feedbacks 3.6.1 General Indicator 3.6.2 Economic Indicator 3.6.3 Education in ICT 3.6.4 ICT Penetration 3.6.5 E-Readiness among the neighboring countries (%) 3.6.6 Suriname ICT Industry 3.6.7 Export and Import Statistics of ICT Industry 4. Need Analysis of the Feedbacks 4.1 Suriname Economy 4.2 Governmental Initiatives on ICT 4.2.1. Ministry of Home Affairs 4.2.2. Ministry of Trade & Industry 4.2.3. Ministry of Finance 4.2.4. Ministry of Education 4.2.4.1. IMEAO, AMS 4.2.4.2. Anton De Kom University of Suriname 4.2.5. Ministry of Labour and Tech. Development & Environment 4.2.6. Ministry of Social Affairs 4.2.7. Ministry of Police and Justice 4.3 Industry Associations 4.4 Chamber of Commerce and Industry 4.5 Telecommunications Authority of Suriname (TAS) 4.6 TelecommunicatieBedrijf Suriname (Telesur) 4.7 NGO-EDUCONS 4.8 SWOT Analysis 4.9 General Observation 5. Policy Recommendation 5.1 Reform in the Organizational Setup 5.2 e-government 8 17 19 19 20 20 20 21 23 23 24 24 25 25 26 26 27 27 28 28 29 29 30 30 31 31 31 32 32 33 34 34 34 35 36 38 38 41

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5.3

5.4

5.5

5.6

5.7

5.2.1. Proposed Action Points: Connectivity and Computerization of Government Offices 5.2.2. Proposed Action Points: Re-engineering of Govt. Offices 5.2.3. Proposed Action Points: Government Database 5.2.4. Proposed Action Points: Government Services 5.2.5. Proposed Action Points: Govt. for enhancing ICT Penetration Legal and Regulatory Framework 5.3.1. Proposed Action Points: ICT Act 5.3.2. Proposed Action Points: Intellectual Property Rights 5.3.3. Proposed Action Points: Data Security Systems & Cyber Laws Infrastructure 5.4.1. Proposed action points: Government and Citizen 5.4.2. Proposed action points: Industrial Infrastructure: Software Technology Parks Education 5.5.1. Proposed Action Points: IT in Schools 5.5.2. Proposed Action Points: IT in University 5.5.3. Proposed Action Points: Education in Non Formal Sector 5.5.3.1 Proposed Action Points: Short Term Courses in Non-formal Sector 5.5.4. Proposed Action Points: IT Management Institutes 5.5.5. Proposed Action Points: Dev. of Quality IT professional Development of ICT Industry 5.6.1. Proposed Action Points: Role of Govt. on Tax Restructure 5.6.2. Proposed Action Points: Role of Banks 5.6.3. Proposed Action Points: App. Mechanism for Foreign Venture 5.6.4. Proposed Action Points: Special Incentives for SMEs 5.6.5. Proposed Action Points: Role of Industry Associations 5.6.6. Proposed Action Points: Enhancing Quality of the Products Projection of the ICT Industry in Suriname

41 42 44 49 50 51 51 51 51 52 53 56 58 58 59 61 61 63 66 67 68 69 70 70 71 74 76 78 82 84 84 85 87 89 91

6. Identified Projects 7. Possible Areas of Collaboration with Indian Institutes 8. Joint Venture with Indian Companies 8.1. Government Initiatives for facilitating Indian companies Appendixes Annexure ­I: Questionnaire Annexure ­II: Basic Data Sheet Annexure ­III: Contact Details of Nodal Personnel

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1.

Executive Summary

The Government of Suriname has realized that Information Communication Technology (ICT) is an area, which could expedite the growth of its economy and improve the quality of life of its citizen in a faster pace. Suriname has already achieved high literacy rate (more than 90%), which is indeed a progressive indication towards endorsement of a knowledge based society. Its vast pool of literate young population is an asset for developing the ICT sector. The Government of Suriname has already initiated its reform process through liberalization of the telecom sector and other public sectors. Computerization, automation, networking and ICT awareness programs are being conducted in government offices in a scattered way. However, government policy, mission and vision are missing towards an over-all development of the ICT. A coordinated and centralized effort is needed to expedite the process further and to build a center of excellence in ICT area. The possible reason of slow ICT development in Suriname is the lack of ICT education and lack of people's awareness. The present course content in primary, secondary and university level is unable to provide adequate ICT awareness for its youth. Presently, Suriname has no bachelor, master or doctorate degree courses in Computer Science or Telecommunication, therefore, students, who are interested to pursue such courses, leave the country. Therefore, local industry is either recruiting foreign manpower at higher cost or trains the local semi-skilled manpower and is incurring higher project cost. In order to establish a niche in ICT sector, Suriname needs to strengthen its education system so that it could produce enough manpower for its industry and government. The growth of ICT sector in Suriname is also struggling due to its low ICT penetration, lack of government promotional scheme for local ICT industry especially small and medium enterprises (SMEs). The main market opportunity for Surinamese entrepreneurs is Dutch speaking market and neighboring Caribbean Single Market Economy (CSME). The threat perception of the local industry would, however, be cost and quality of international standard to remain competitive in the market. Therefore, Government of Suriname needs to quickly address all the issues to create conducive atmosphere for ICT development in this country, so that it could become a regional leader by 2015. The present study has attempted to survey the needs of each individual stakeholders including government offices, academic institutes, industries and finally concluded some of the important recommendation of reforms in the areas including organizational set-up, e-government, infrastructure, telecommunications, ICT awareness, human resource development, industrial promotional schemes such as finance, banking, revenue, commerce etc. The following section discusses the highlights of such recommendations.

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1.1

Organizational Setup

1. Government of Suriname should form a exclusive Ministry for Information and Communications Technology to look into the ICT maters for providing a special attention to this sector. 2. A National ICT Institute has to be formed as a central agency to provide the technical support in computerization, networking of all the government offices and subsequent maintenance and training etc.. This institute would be responsible for procuring, installing, maintaining the ICT infrastructure for all Government offices. 3. A separate budgetary provision has been proposed for funding all the ICT activities. Allocation of 1-3% budgetary provision has also been proposed to earmark the ICT projects in every government offices.

1.2. E-government

1. An ambitious plan needs to be adopted to complete the connectivity to all the government ministries, agencies and districts offices in the next three years. In order to reduce the cost, the National ICT Institute should be authorized to find out the suppliers, provide contracts for all ICT projects, specialist services etc. through bulk purchases. All the purchases should be done through central procurement for the ICT institute. 2. All the 17 Ministries should have their interactive websites operational immediately. It should be accessed through a portal and domain address should be followed as .gov.sr . 3. Community Information Centers should be set up in each district to ensure reaching government services, information to all the citizens including those who are living at remote places. 4. Mass-campaign is needed to propagate for popularizing the on-line services as it could provide services transparently, cost effectively and efficiently. On-line services would minimize double handling and committing fewer errors in initial transactions, which would mean less work down the track to identify and make corrections. 5. Unified standard e-forms for various services should be designed instead for conventional governmental paper documents and uploaded them in the websites for the public. 6. To foster confidence in e-government services the infrastructure should be provided and maintained at high quality of security and privacy. 7. Highest level commitment is needed to improve the internal efficiency of government operations through ICT tools 8. Civil servants need to be educated about the advantages of ICT tools, which would reduce their workload, simplify procedure and improve productivity. 9. The National ICT Institute should train all civil servants to improve their efficiency, self sufficiency in ICT tools at their work place. 10. In recruiting of future civil servants, ICT literacy should be made mandatory.

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11. During future promotion, preference should be given to the employees, who is acquiring, using, contributing to IT utilization in the government offices. 12. Civil servants may be sent for a study tour at those countries attained the excellence in e-governances. 13. An exhaustive database would be developed at a single point and be made available to all decision makers at each government offices, which would managed, maintained of its security by National ICT Institute. All the government data including citizen identify, passport, immigration, visa, police, crime, registration (birth, death, vehicle, land etc.), custom, finance, commerce, trade, industry, education, agriculture, health etc. could be updated online from each respective Ministries. Public services would be provided online using this database. 14. Government services like all types of registrations (birth, death, vehicle, land etc.), tax payment, treasury system, custom, etc. should be initiated online. 15. A special data bank for agriculture products should be created to display the spot prices of agricultural commodities at the single place. This data bank should be accessed by all the farmers in other parts of the country though Community Information Centers.

1.3

Infrastructure

1. An ambitious plan should be taken to enhance the ICT penetration in the country by improving communication infrastructure and providing them at an affordable price. This is required for transforming on-line government services as well as facilitating the development of local ICT industry. 2. Anticipating the rapidly changing advances in telecommunications, computing power and multi-media, Government should invest in infrastructure for harnessing ICT development of the country. 3. The Private sector needs to be encouraged for developing value-added network services including Asynchronous Transfer Modes (ATMs), Electronic Kiosks, Telephones, Smart Cards, etc. for providing a one-stop non-stop service to the public as well as the business entrepreneurs. 4. The indigenous technologies in wireless telecommunication such as remote access switch, etc., should be manufactured locally to achieve rapid, low-cost expansion of telephone and Internet connectivity in rural and remote areas. 5. Internet access nodes should be opened up by Internet Service Providers (ISPs) at all Districts and village level. Private ISPs should be encouraged to provide International Gateway for Internet. 6. In order to provide cheaper cost and better service for the telephone subscribers, more private participations in Networks should be encouraged than the public telecom services. 7. In order to bridge the digital divide and increase PC penetration, the costs of PC should be bought down or community computer centers to be set up. 8. R&D in web-based technologies need to be encouraged in making the content relevant and usable for the common man in Dutch languages.

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9. In order to encourage more knowledge based Small and Medium Enterprises (SMEs) in software and software related services in Suriname, Government should create Software Technology Parks infrastructure with plug and play facilities to start ups and ready to use infrastructure on nominal rent basis for individual entrepreneurs. Local, multinational companies should be encouraged to set up their offices and production set up in Software Technology Parks. 10. The Government of Suriname also needs to encourage the setting up of incubator centers, marketing hubs and business support centers in overseas to promote Surinamese SMEs for software and software enabled services sector.

1.4

Legal and Regulatory Framework

1. Government of Suriname should devise and enact an ICT act to provide legal recognition of electronic data transactions, electronic commerce, to facilitate electronic filing of documents with the Government agencies and also to amend the other existing laws endorse ICT act. 2. An appropriate legal framework for the creation of an IT-based society, with due focus on intellectual property rights (IPR), secrecy, security and safety of information need to be formed to encourage local industry to come up with patents for software developments. 3. At the National level, an information security agency should be formed to take care of Cyber crime. 4. National policy on information security, privacy and data protection act should also to be formed for handling crime related to computerized data.

1.5

Education

1. Government of Suriname should recognize the importance of the ICT education, which is the critical enabling tool to develop the Knowledge Based Society. Massive drive is required to universalize computer literacy and to spread the use of computers and IT in education. In order to expedite the process, Government should encourage both formal and non-formal sector of education. 2. ICT education should be promoted from primary level, suitable courseware to be amended devised to include ICT components. 3. Each school student and teacher should be provided with a computer in the country. The financial support, assistance in procuring low cost PCs computer donations by companies etc. should be ensured by the Government. 4. Government of Suriname should provide Internet connection to all the school/college/university. 5. In Formal Sector, University should introduce a course in Bachelor of Computer Application with the courseware, including Software Engineering, Database Administration and Development, Network design and administration, Web development and administration, Digital media, Enterprise systems analysis and integration, Technical documentation.

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6. A Council of Experts should be constituted with academicians, CEOs from industry to advise the University in various initiatives for promoting ICT education including preparation and reviewing of curriculum, course content etc. 7. Initially, the foreign ICT teachers and experts may be recruited, as the country has very few number of ICT experts. An survey would be made to determine the pool of experts in Suriname. 8. A suitable IT course module should be made a compulsory component for all Bachelor Degree courses including Arts, Commerce, Technology. 9. Networking of the university, engineering colleges, medical colleges and other institutions of higher learning in the country as well as neighboring Caribbean region should be encouraged to exchange knowledge, R&D etc. and to promote distance education. 10. An exclusive ICT Institute is also proposed to be set up for providing quality education in all ICT fields in bachelor, master and doctorate level. 11. A non-formal education should be initiated for the students who are not pursuing formal education or employed to fulfill the immediate manpower requirement in ICT industry. 12. Private sectors may be encouraged to initiate the non-formal education. Proper short-term courseware should be designed for this programme. Private institutes should be accredited by the central agency for their quality of education, courseware, qualification of the teachers, infrastructure etc. 13. Non-formal sector would also take care of the need of the capacity building measure for government officials, corporate sectors and other ICT awareness programmes. 14. Various short term courses and on Computer Programming, IT Networks and Security, Course on Multimedia and Web Design Technology, Software Quality Management, Embedded Systems and Applications, System Analysis and DBMS, Oracle, SQL, VLSI, Visual Basic, Advanced Visual Basic, Java, JSP etc. and also for Call Centre Operator to be devised in non-formal sector. 15. In order to develop the marketing skill for the software and hardware products, specific courses should be framed in association with the ICT industries and the Management institutes/University, both, in formal and non-formal level on projecting management skills and development of Software and Hardware Marketing etc. 16. In order to create quality IT manpower, the courses on software quality control, software process engineering, software project management and software systems life cycle are also to be initiated. 17. In order to run IT programmes in efficient manner the quality trainers would be needed, which could be achieved by devising a suitable encouragement for teachers including Training, allowing them closely with Industry, reviewing their promotion policy etc.

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1.6

Development of ICT Industry

1. A new classification like 'Information Technology (IT) Products' in line with the classification of the World Trade Organization (WTO) Information Technology Agreement (ITA) and, additionally, Data Communication equipment has to be introduced. This classification would be including Computer, Digital/Data communication and Digital/Data Broadcasting products by recognizing the progressive technological convergence of these three categories. 2. For encouraging more entrepreneurs, Government should reduce custom duties applied for SMEs at the initial start up for initial procurement of computers, motherboards, floppy diskettes, memory storage devices, and integrated circuits. 3. The Custom Duty on the microprocessors, CD ROMs or Optical Disc Media or Magnetic Media containing text, data or multimedia as content, etc. should be exempted. Custom Duty on import of cell phone, telecom equipments required by the Internet Service Providers (ISPs) should also be reviewed. 4. Every sale of computers and its related accessories should be exempted from the sales tax to encourage the more SMEs initiatives into software business. 5. For strengthening software business in Suriname, Income tax should be exempted on profits derived from software and services exports. Tax on profits should be made independent of domestic turnover. The definition of software and export turnover should be changed so as to include IT services exports. The benefits for income tax exemption to profits from exports should be extended to supporting IT Software & IT Services developers. 6. As the traditional method of asset-based funding of working capital would not meet the adequate and timely requirements of fund of the software sector, a differential and flexible approach should be adopted by giving special dispensation towards working capital requirements of this sector in view of the unique nature of the industry. The guidelines of working capital requirements for the IT software and services sector should be based on simple criteria such as turnover. 7. Banks should be advised to give 25 % of the contract value for 18 months, with the first six months as term loan (without collaterals) and from the 7th month onwards annualized Cash Flow Statements should be accepted instead of collaterals. 8. Banking loan to the exporters of IT Software and Services should be kept at sufficiently low interest rates. 9. The banks should be allowed to invest in the form of equity in dedicated venture capital funds meant for IT industry. 10. Government of Suriname should provide a blanket approval for overseas investment for acquisition of software/IT companies across the board for software exporters with cumulative actual export realization.

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11. IT exporters should be allowed to spend freely upto certain limit of the export in foreign countries for miscellaneous purposes to give flexibility. Limit could be worked out in consultation with Exporters association. 12. There should not be any restrictions for IT companies on advance remittances for downloading software or purchase of equipment and related expenditure. 13. Government of Suriname should arrange some capital available for exclusively for Software companies with lower interest and longer interval. 14. To enable organizations and companies to identify, explore and plan strategies, Government should fund/ or encourage them to participate the major IT exhibitions/ shows in Suriname or around the world with the active participation and coordination with industry association. 15. A special priority is required to be given to SMEs for the growth of the software and IT enabled services. Government of Suriname should play the role of enabler and facilitator to SMEs. 16. SMEs need to be encouraged for developing Web sites on INTERNET for promoting, marketing and encouraging local Software products and packages to access the world market. 17. Governmental procedures in taking permission, licenses etc. need to be simplified for starting up software industry. IT Software and IT Services companies, being constituents of the knowledge industry should be treated separately than other industries in providing licenses. 18. There should not be any restrictions on the location of IT software and IT Services (including IT training) companies; it may be in residential areas also. 19. An exclusive industry association for ICT companies needs to be encouraged, which should work closely with the Government to share inputs, suggestions for helping their members for improving business. 20. Various inputs including Government policies, emerging market trend, other relevant statistics etc. should be disseminated regularly among the members for preparing business strategy. 21. In order to promote software and its enabled services business, industry association should facilitates participation in Global Trade Shows and Expositions, Global Conferences and Congress. 22. Surinamese ICT companies should be committed to the quality culture. The growth of Suriname software industry would only be achieved if the industry meets and even exceeds international standards and practices. The software industry should contribute to the development of this new standard, as the quality aspects and standardizations are also changing with time. This could be achieved by having professional staff, being customer aware, working with a well-defined methodology and using the best available development and test tools. 23. An independent organization or laboratory should be established to deal issues related to quality assurance, standardization etc. for the software and software services companies. This organization should take care of the training to the software industries on quality aspects and also provide the companies with Software Testing facilities and Test Tools, Verification and

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Validation. The operational expenses of this organization for the training, testing etc. could be borne by the industry.

1.7

Identified Projects

The study has also identified following few projects need to be taken up immediately in order to expedite the process of ICT development in Suriname: 1. e- Government: to computerize and to provide connectivity to all government offices to initiate online services. 2. National Data Centre: to set up a central repository of database for all government its information and data. 3. Governmental Websites: to design and hoist websites for every government offices to expedite online services to citizen. 4. Content Generation: to develop the contents of websites of all the government offices. 5. Access to Information: to improve internet penetration 6. Online Services: to initiate online government services. 7. Community Information Centres: to create community information centre initially at nine rural districts. 8. ICT Awareness, Education and Training: to initiate various programme for ICT awareness, education and training for citizen. 9. Computers for Education: to promote ICT tools for schools education. 10. Non-formal ICT Education: to create short term ICT human resources in the country 11. Promotional Scheme for SMEs: to promote the SMEs involved in software and its enabled service businesses and also companies using IT in the productive sector, companies producing software, content development and computer technology etc. 12. Incentives to Technological Innovation In SMEs: financial assistance to encourage provide to SMEs

1.8

Possible Areas of Collaboration with Indian Institutes

1. In order to introduce effective non-formal education system collaboration with DOEACC, India is proposed. 2. A tie-up with Centre for Development of Advanced Computing (CDAC), India or/and Indian Institute of Information Technology (IIIT), India should be explored for conducting the exchange of trainers/teachers programme regularly to overcome the problem of having qualified ICT teachers. 3. Collaboration with Indian Institute of Information Technology (IIIT) is proposed to create an exclusive institute on ICT. 4. Collaboration with Indhira Ghandhi National Open University (IGNOU) is proposed to carried out distance learning education in ICT. 5. Collaboration with Standard Testing Quality Control (STQC) is also proposed for initiating an institute to provide training and certification in quality assurance techniques in Suriname.

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6. Collaboration with Software Technology Park of India (STPI), New Delhi is proposed to build such facility in Suriname. 7. Collaboration with Indian ICT industry associations, NASSCOM, ESC, similar organization in Suriname to enhance business relation between the two countries.

1.9

Joint Venture with Indian Companies

The initiative is required from local software industries to encourage joint ventures with Indian companies for mutual business interest. Mutual business initiatives would help in overcoming many hindrances and difficulties facing by the local industry. Joint venture would also help Indian companies, who are keen to explore Dutch-speaking market and also to understand the local market condition. Some of the business areas could be IT education/training centers, IT Professionals, Software packages, Services, Project Services, Customized Software, Networking Software/internet technology, E-commerce Software, Governance Software, ERP, Application Software, Financial/Banking Software, IT Enabled Services, data processing software

1.10 Government Initiatives for facilitating Indian companies

In order to facilitate joint venture with Indian companies, Government of Suriname should grant of National treatment for interested Indian software companies. Granting visa, work permits norms should be simplified for Indian citizens involved in ICT business. Arranging local infrastructure like office space etc. in comparative rate, providing transparency in cross border transactions, local and administrative procedures regarding taxation, simplification of rules and regulations for setting up joint ventures with Suriname outfits, waiving the restriction on transfer of funds to the country or outside the country, providing few tax benefits like duty free import and tax free export, providing skilled IT manpower locally available are some of other steps need to be adopted. This report has been concluded with providing information of various initiatives of Government of India on ICT development in Appendixes. This information includes the e-governance applications, networks, on-line services, short-term courses on ICT education under Normal­formal sector, Software Technology Park, Cyber Emergency Response, Centre for Development of Advanced Computing, R&D on ICT application on healthcare, education, livelihood generation, empowerment of the disabled and providing rural connectivity in India.

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2.

Objective

The objective of the project is to develop a road map of the policy for developing Information Society in Suriname by 2010. The National ICT Mission is as follows: Suriname is aiming to adopt e-government for providing efficient and transparent government services for its citizens and to develop competitive economy and a knowledgebased society to bring prosperity, strengthen economy, and to improve quality of life for its citizens. Suriname desires to become the regional centre for ICT development and ICT business. The ICT master plan identifies following objectives. 1. e-governance: to provide efficient and transparent government services to the public. 2. Introduce ICT education to the school to create general awareness about ICT tools and its benefits as well as to use ICT as a tool of education. 3. Developing the knowledge- based Society, first by applying ICT in the several development processes in society, second, by developing the ICT production sector as a whole, herewith enhancing the quality of life for all. 4. Apply ICT in driving the country's economic competitiveness. 5. Apply ICT for sustainable development through diffusion of ICT services, while maintaining equitable access for all. 6. Strengthen ICT related business and industry. 7. Encourage Small and Medium Enterprises (SMEs) to ICT Tools for their business process In order to realize the above objective, the following thirteen action points have been devised: 1. To create a central government agency for initiating computerizing and networking all the Government offices. 2. To develop web portal for all government ministries and agencies: make it mandatory. 3. To modify school syllabus so that every student gets basic knowledge of computer and other ICT tools. To encourage the students, ICT Excellence awards to be introduced. 4. To introduce specialized ICT Bachelor and Master degree courses to create ICT engineers based on the need of their local ICT market 5. To expedite telecom liberalization so as to provide basic connectivity, internet connections to every citizen at reasonable price and also to create social bandwidth. 6. To create Community Information Centres, at each districts, for providing government services to common citizens at affordable prices. 7. To encourage use of ICT tools by SMEs 8. To initiate financial incentives to the Entrepreneurs setting up their ICT business. 9. To encourage foreign investors in ICT business and education

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10. To develop potential entrepreneurs to expand into international markets. 11. To encourage the utilization of ICT in public administration and service 12. To create a high level Task Force along with senior level officials from government, industry associations, academicians for reviewing strategies for ICT development, industry needs for smooth growth of ICT industry, creating quality ICT manpower etc. 13. To create Working Group appointed by Minister to monitor the progress of the Action Points.

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3. Name of the Project: Road Map to ICT Policy of Suriname

3.1 Introduction

In the modern society, Information Communication Technology (ICT) has registered its presence in all parts of the technology. By definition, "ICT" means the technology to exploit information in a most efficient way. This technology includes computer science, telecommunication, electronics, and microelectronics and computer application. This could further be extended to computer-aided design, computer integrated manufacturing, numerically controlled machine tools, artificial intelligence, computer aided manufacturing, robotics, flexible manufacturing system etc. The Information Communications Technology (ICT) also means a tool, which includes `old' and `new' technologies of rapidly changing and converging technology of the young and it has an effect in all sectors and layers in society through globalizations. The last few decades, technology has contributed very significantly in rapid economic growth of many countries. ICT is the driving force behind the creation of the Global Information Society in the present century. It has developed the modern society in raising economic prosperity, quality of life and productivity. ICT does not require any geographical barrier. The world community has therefore agreed to work jointly in further developing Information Societies of the other developing countries, however, the initiative is not adequate to eradicate digital divide. It is estimated that the contribution of knowledge led business in Global GDP will be doubled in the next decade and it will contribute to two thirds of the Global GDP. India has been recognized as one of the major IT global players in the world. As a bilateral partner of Suriname, the government of India has agreed to share the Indian experience on ICT development. In 2004 an agreement has thus been signed between the Ministry of Foreign Affairs of Suriname and Ministry of External Affairs (MEA) of India to provide technical assistance and support from India through its MEA's ITEC programme. As a result of this agreement, India agreed to depute an IT expert for three months to Suriname for assisting the Surinamese government in framing its ICT policy. An attempt has been made here to study how Suriname could use ICT tools for developing its society, providing efficient and transparent government services and improving quality of the life for its citizen, creating employment, prosperity etc. A need-analysis has been conducted involving all stakeholders and possible recommendations have been made based on the inputs received.

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3.2 Goals

The goal is to develop an ICT policy in Suriname in order to enable the society to speed up its reform process by evolving a knowledge based society where citizens could access ICT tools for enhancing their quality of life. It is recognized that in this process, issues such as awareness, education, e-commerce, electronic government services, ICT legislation, accessibility and affordability should be addressed It is of utmost importance that government commits itself at the highest level to this reform process and that the policy as developed be adopted by government as a priority field of implementation. This also aims in accordance with the Millennium Development Goals to have all citizens connected by 2015.

3.3 Brief Outlines Project Activities

· · · · Meeting, visits, discussion and presentation with relevant Ministries, Departments, Agencies and other stakeholders Distribution of set of questionnaires, data sheets for the collection of feedback, views, suggestions, inputs for further collation. Strength, Weakness, Opportunities, Threats ( SWOT) analysis Recommendation on the policy reform in the following areas: o Education o E-governance o Infrastructure o Telecommunication o Financial o Promotion of local ICT industry: Role of Government, Private sector (including SME's) and industry associations Possible collaboration with Indian agencies

·

3.4 Project Activities and Work Plan

First Phase · Exchange of viewpoints with relevant stakeholders on how to develop effective ICT Policy in the areas including E-governance, Education, Infrastructure, Industry Promotion: Financial, Telecommunication, ICT Industry: Role of Government, Private sector (including SMEs) and industry associations · Exchange of ideas and interactions on ICT awareness, necessary training for effective embracement of ICT tools in government and private sector and also to find out the effective requirement of critical manpower for the development of local industry including ICT · Analysis of point of views, needs and difficulties of industry in Suriname with a special focus on small and medium scale enterprise. · Study the role of industry associations on facilitating its ICT industries.

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· · ·

Study the existing Government policies for promoting domestic ICT industry for its production and export. Need analysis to develop effective ICT Policy Identification of steps needed based on the need analysis

Second Phase · Recommendations on the roadmap for the stakeholders to enhance the capability of embracing ICT tools (Government, Academicians, Industry). · Development of a methodology to enhance the capability building measure. · Effective recommendations for the Surinamese industries to use ICT tools for their growth, training required for this and possible impacts to their performance in business. · Recommendations to the Government of Suriname in framing Infrastructure policy to promote ICT industry, specially software sector in Suriname. · Recommendations on the reform in financial policy, educational policy to promote software industry in Suriname. · Effective recommendation in framing policy to enhance ICT penetration and awareness to promote software industry. · Discussion on various recommended measures for helping small and medium scale enterprises. · Discussion on recommended strategies for industry associations for helping its members in enhancing business performance in more effective and professional way. · Discussion on future cooperation / support with Indian agencies. Target Group · · · · · · Government officials in various Ministries Academicians, Students (Undergraduate/Post Graduates/ Doctorates) CEOs and Entrepreneurs from Private/Public business sector ICT & others Industry associations, Chamber of Commerce, NGOs CEOs and Entrepreneurs from business sector ICT educational institutes National Planning Office

3.5

Details of Activities/ Schedule

Meeting/ Presentation/ Visits/ Activities Basic Data Sheets/ Questionnaires for collating information from various stakeholder and Work Plan prepared and preliminary discussion was made with officials of Ministry for Transport, Communications and Tourism Meeting with H.E. Ms. Alice Amafo, Minister for Transport, Communications and Tourism. Questionnaires to apprise the mission and vision of the project and to submit the Work Plan. Presentation on ICT Development in India and Government of India's

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29.06.06

30.06.06 04.07.06

04.07.06 05.07.06 06.07.06 06.07.06

07.07.06 10.07.06 11.07.06 11.07.06 12.07.06

13.07.06

role in this process and Role of ICT expert in Suriname and his Work Plan for the ICT Policy in the gathering of officials from Ministry for Transport, Communications and Tourism and Telecom Authority Suriname Presentation on ICT Policy of Suriname and Work Plan for ICT Expert in the gathering of officials from Ministries, Chamber of Commerce, Industry associations, University, Telecom provider. Distributed questionnaires and basic data sheets for feedback Visited Trade and Industry Association (VSB) and met Mr. Ricardo L. Chin of VSB, with which most of the ICT Companies are registered. Visited EDUCONS and met Mrs. Jennifer Geerlings-Simons, Coordinator of Distance Education and Developer of STUDINET. This NGO is establishing knowledge centres in Suriname to provide ICT awareness to government officials, school students and also common man. Visited Chamber of Commerce & Industry (KKF) and met Mr. Robert L. A. Ameerali, Chairman; Mr. Reno Siswowijoto, HOD, ICT sector was also present during the discussion. Meeting with officials of Ministry of TCT to discuss the feasibility of various ideas on policy reform. Meeting with Ms. Monique Bakker, Policy Adviser, Ministry of Home Affairs to discuss their initiatives on e-governance. Visited Ministry of Trade & Industry and met the group of officials led by Mr. Jessy. S. Dankerlui, Deputy Permanent Secretary Administrative Services & Industry to discuss their initiatives on creating databases, training and maintenance of the database. Trade and Industry focal point, Ms. Clair Playfair was also present. Meeting with Mr. Elwin Atmodimedjo, Policy Adviser, Minister of Education to exchanges of views on ICT education in Suriname. Meeting with Mr. Amatkarijo, Head of the Central Bureau for Mechanical Administration, Minister of Finance, to exchanges of views on economy of Suriname and development of ICT project in Suriname. Meeting with Ms. Semmoh, Senior Officer, Ministry of Labour, Technological Development and Environment to discuss the initiatives of the Ministry on technological development including ICT. Meeting with Mr. N. Meyer, Head of Computer Section, Department of Civil Aviation, to discuss the initiatives on computerization programmes. Visited TeleSur, Government owned telecom company to discuss the ICT scenario in Suriname. The meeting was attended by Mr. Robert Hahn, Head, Management Informatics System and Mr. Steven Tjitrotaroeno, Head, Telecom Solution. Visited Anton De Kom University of Suriname and met Mr. Fernando Misran, Assistant Manager, University Computer Centre, Mr. Winston Soetosenojo, Head Network and System, Mr. Rishi Bhattacharji and Mr. Amin Dankerlui, Information Security Officer. Discussions were based on the University course on ICT education and the ICT projects.

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14.07.06

14.07.06 14.07.06 14.07.06 17.07.06 20.07.06 24.07.06 25.07.06 28.07.06 04.08.06 04.08.06 04.08.06 07.08.06

08.08.06 14.08.06 15.08.06

Visited Ministry of Social Affairs and met H.E. Hendrik S. Setrowidjojo, Minister of Social Affairs and Public Housing. Meeting was also held with Ms. Clarisse Pawironadi-Dasi, Permanent Secretary of Social Affairs. Visited Institute of Middle Economic Administrative Education (IMEOI) and met the Director Ms. Jane Simons Turney. Visited General Pre-University School (AMS) and met the Director, Mr. Edmund J. Stuedje. Visited Bureau of Examinations, Ministry of Education and met the Ms. Mechtelly Mahomedradja. Visited Telecommunications Authority of Suriname (TAS), Mr. W. Pelswijk. Visited General Bureau of Statistics (ABS). Presentation to H.E. Ms. Alice Amafo, Minister TCT for the midterm appraisal Visited University of Suriname to members of the Steering Committee, Professors involved in ICT education. Meeting with Mr. O. Spng, Director of Cabinet of President. Meeting with Lieutenant Colonel Dennis L. Kamperveen, Chief of the General Staff of the Suriname Armed Forces, Ministry of Defense Meeting with Mr. Marian Vincent Graanoogst, Chief Information System, Energiebedrijven. Meeting with Mrs Krishna Hussainnali-Mathoera, Wnd. Hoofd Justitiele Dienst, Korps Politie Suriname Presentation on ICT Policy of Suriname: Embracing a new Strategy to embrace digital economy, organized in Ministerie Van Openbare Werken en Verkeer (OW&V), attended by officials from Ministries, Chamber of Commerce, Industry associations, University, Telesur, TAS etc. Visited University of Suriname to meet Professors of Technology faculty, Dean of university. Meeting with H.E. Chandrika Persad Santhoki, Minister for Justice and Police. Attended video conferring between University, Ministry of TCT and Caricom secretariat.

3.6 Inputs and Feedbacks

3.6.1 General Indicator 439,117 (July 2006 est.) 163,270 sq km Total population: 88% Male: 92.3%, Female: 84.1% (2000) 1.3 Bn US$ (2005) 4100 US$ (2005)

Source: CIA'2005

Population Total Area Literacy Total GDP GDP per capital

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3.6.2

Economic Indicator 150.1mnUS$ (2005) 9.5% (2005) $1211.49 million f.o.b. (2005) 45.4% Norway 29.4%, US 15.2%, Canada 12.5%, Belgium 10.2%, France 8.5%, UAE 6.2% (2004) $1189.02 million f.o.b. (2005) 60.66% US 26.2%, Netherlands 19.3%, Trinidad and Tobago 13.5%, Japan 6.6%, China 4.6%, Brazil 4.1% (2004)

International Reserve Inflation in 2005-06 Foreign Investment in 2005-06 Attraction for Foreign Investments Export Growth from previous year Export Destination (2004) Import Growth from previous year Import sources(2004)

Source: CIA'2005, Central Bank of Suriname, General Bureau of Statistics, IMF International Trade Statistics

3.6.3

Education in ICT

a. Education System: Number of Secondary Schools (+10) VOJ Number of Higher Secondary Schools (10+3) VOS Vocational Colleges University Private Institute in Higher Education b ICT Education: FORMAL SECTOR University Present Scenario Next Year Plan 200 12 2 1 2

Courses No Bachelor, Maser or Doctorate Courses on Computer Science, Information Technology or Telecommunications Diploma/ Vocational course in ICT

NONFORMAL SECTOR Private Institutes Courses Involved in Microsoft certification and few other Clear IT, 4 Point, Janssen programming courses, web pages designing etc. & Janssen, Microcomp

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3.6.4

ICT Penetration 439,117 (July 2006 est.) 163,270 sq km 81,300 (18.05 %) -2005 232,800 (51.85%) -2005 100,000 (E) (2006) 6,000 (E) (2006) .sr 2 (Telesur, CQ-link) 30,000 (2006) 10000 (2006) 25000-30000 5.69% (2006) 128kbps/256kbps/512kbps 89US$/199US$/ 395US$ per month(Business) 128kbps/256kbps/512kbps 55US$/105US$/ 225US$ per month(Domestic) Installation cost: 3050US$ and 75US$ per month rent

Population Total Area Fixed Telephones Cellular Telephones Televisions Cable TV connections Internet country code Internet Service Providers (ISPs) Internet users Internet Connections PC Population Broadband Cost

Wires leased line cost

Source: CIA'2005, ITU' 2005 and Telesur http://www.appliedlanguage.com/country_guides/suriname_country_communications.shtml

3.6.5

E-Readiness among the neighboring countries (%) GDP ($PPP) 17,000 6,800 8,400 5,500 8,300 5,000 4,600 4,400 8,800 5,400 2,900 4,100 16,700 Literacy 99.7 94.1 86.4 94 83 96 98.8 87.9 97.8 90.1 96 88 98.6 Fixed Line 50.09 12.33 23.46 29.4 30.7 31.75 14.76 12.9 50 31.85 18.91 18.05 86.02 Cellular Internet Users 73.85 55.35 34.48 13.41 46.25 12.18 58.68 28.75 53.55 20.77 42.05 16.9 33.29 18.9 101.85 39.87 20 21.41 62 59.34 51.85 61.26 37.67 6.61 6.83 12.24 PC Penetration 12.55 13.51 10.71 18.23 18.03 15.53 3.52 6.2 22 17.33 13.22 5.69 7.9

Barbados Belize Brazil Dominica French Guyana Grenada Guyana Jamaica St. Kitts and Nevis St. Lucia St. Vincent and the Grenadines Suriname Tobago & Trinidad

Source: ITU, CIA'2006

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3.6.6

Suriname ICT Industry 64 1000 500~800US$ 7mn US$ 6% 393.32 mnUS$ 8925.47mnUS$ 17% 7% 5% 38%

Local Companies (estimated) Manpower/ Professionals employed (estimated) Average Professionals Wages (per month) Total ICT Industry Annual Growth Total Export (2004) Total Import(2004) Annual Turn over Total IT Spending in 2005 Import Duty Tax on Export Sales Tax (Goods) Sales Tax (Services) Income Tax on Company 3.6.7 ICT Export Import Export and Import Statistics of ICT Industry

In US$ 2002 1360.47 257044.14 2003 68.75 361203.71 2004 2029.14 414264.85

Source: Ministry of Trade and Industry, General Bureau of Statistics, IMF International Trade Statistics

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4. Need Analysis of the Feedbacks

An extensive visits and meetings were conducted during 22nd June 2006 to 14th August 2006 in order to collect the feedbacks and views from all the stakeholders, who are playing the important role in the evolution of knowledge based society in Suriname. The visits and meetings were conducted and organized by the Ministry of TCT and their officials were always present alongwith the Indian expert during the discussions and meetings, which has yielded the valuable inputs for Need Analysis assessment of the present report. The activity included to assess the views points of all the stakeholders, e-readiness, available ICT awareness, knowledge and skills sets in education systems: Schools, University and assess this skill-set with the existing market requirements. During these meetings, the broad spectrum of views on various aspects of ICT were discussed with the government officials, academicians, school and university officials, representatives from industry associations, chamber of commerce, public and private sectors of ICT industry to understand the needs and key factors influencing the growth of ICT sector in Suriname and their remedies to overcome them. A common survey questionnaire and datasheets were distributed to all the stakeholders during the above interactions for obtaining information, data on the existing facts and figures on the status of economical, social, educational and industrial sector to assess the present situation. The common questionnaire is placed in Annexure ­ I. The feedback and inputs alongwith their need analysis were discussed below.

4.1 Suriname Economy

The Surinamese economy is mainly based on the Mining and Agriculture sector. Economy is growing and it had registered a growth rate of 7.8% in 2004 and 5.2 % in 2005 due to the growth in mainly construction and mining sectors. Commercial banks are contributing to the growth of construction sector by financing the real estate loans. The growth in the mining sector was mainly due to increase in international price of gold, petroleum products, lowering of production costs. The agriculture sector had also registered a 2 % of growth by using improved technical methods and favourable climatic conditions. However, inflation rate had increased substantially from 9% to 17%, visible in the hike in oil prices, increase in utility rates, bus fares and gas as well as the rise in the international price of construction materials. Minimum wages were, however, not modified to reflect the price increase and as a result the purchasing power deteriorated. The unemployment rate in Paramaribo and Wanica has gone down (from 9 % to 8%) which has, however, shown the positive indication of the prospect of the economy. During 2005, the government had taken positive measures to strengthen its economy including the protection of the exchange rate parity of the domestic currency. The

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evolution of revenues showed the strong growth of the economy, especially in imports, the sharp increase in fuel prices decreed by the government, increase in electricity fixed tariff rates, transportation cost and gas. The increase of expenditures was mainly due to capital outlays and the expansion of infrastructure projects. Current expenditures contracted, as the rise in the purchase of goods and services and wages was more than offset by the contraction in current transfers.

Sources: http://www.cepal.org/publicaciones/xml/3/23723/L.82.pdf

4.2 Governmental Initiatives on ICT

· · · · · · Caribbean Project for Integrated Distance Education, University of Suriname, funded by UNESCO and Japan Suriname Education Network Platform, University of Suriname, funded by Netherlands Financial Information System (FINIS): Interconnecting Financial departments of all 17 Ministries- Ministry of Finance- 1mnUS$ Management Information System for Tourism- providing database for Tourism, Police & Justice, Foreign Affairs Public Sector Management Strengthens Programme, Ministry of Home Affairs- 6.25US$ Implications of the World Trade Organization (WTO), the future Free Trade Agreement of the Americans (FTAA) and CARICOM Single Market and Economy (CSM&E), as well as the future ACP-EU trade agreement for Suriname's economy, Ministry of Trade and Industry- 0.185 mnUS$ Trade sector Support Programme, Ministry of Trade and Industry- 3.75 mn US$ Project on Technological innovation from the Ministry of Labour, Technological Development and the Environment funded by de IADB Ministry of Home Affairs

· ·

4.2.1

The Ministry of Home Affairs has taken up an ambitious e-Governance programme of the worth of 6mnUS$ to provide HRD training to all civil servants working in all the 17 Ministries, Automation of the Registration Process and Procurement. This initiative, mainly funded by IaDB ( 5US$ ), would computerize three districts out of ten, where 75% of the country's population is living in. The registration process would take care of birth, death, immigration. In the second phase, the Ministry is planning to provide government services to public online. Apart from this programme, the National Archive Centre has already been computerized and it has its own website to disseminate information to the public. It is notable that non of these website are interactive yet. It was mentioned that ICT education is the main area, which government should stress as the primary step. At present, no formal ICT education exists in Suriname, which could produce ICT professionals for ICT development in the country. Government should adopt ICT as the priority area.

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4.2.2

Ministry of Trade & Industry

Ministry of Trade & Industry is involved in a UNDP project of 0.185 mnUS$. The focus of the project is on preparing a database for the trade, import and export data, manufacturing, marketing, products etc. This initiative would include the creation, maintenance, managing the security of these databases. In the second phase, the Ministry will be involved in a bigger project of 3.75 mn US$, Trade sector Support Programme, funded by American Development Bank (IaDB) for upgrading their database, disseminating the same with stakeholders in secure manner. It was mentioned during the discussion that Government should develop a proactive policy so that local industry should be benefited on embracing ICT tools. Government should encourage and help SMEs working in ICT sector. The education and infrastructure are the key areas where Government should concentrate immediately. It was told that the capability of the existing manpower for processing the data is lacking. Availability of the efficient manpower is the real hindrance in embracing, using ICT tools. It was also felt that Government should facilitate the local industry to growth; many financial incentives need to be introduced. In order to encourage business, import duty on hardware, equipment, software, networking equipment should be made zero. The import duty on procuring these items presently is nearly 17%. The Government should also promote service sector, which is the most upcoming sector and using ICT tools in this sector would definitely strengthen their business efficiency and transparency. 4.2.3 Ministry of Finance

Ministry of Finance is executing two ICT projects, presently. The project named, "Central Bureau of Mechanical Administration (CEBUMA)" was initiated 10 years back in order to prepare database for the salaries, wages, pensions of all 42,000 Government employees. This database also maintains the data for the beneficiaries of the General Old Age Facility Fund (AOV). The current system is that by the end of each month Ministries provide their payroll sheet manually and the data entry is done by the operators in the Ministry of Finance, CEBUMA, However, no initiative has been taken to provide the connectivity among the Ministries so that the job could be performed at the respective Ministries independently. Ministry of Finance is presently involved in executing another project, Financial Information System (FINIS), costing 1mnUS$, funded by Inter-American Development Bank (IADB) for connecting Budgetary and Financial Department (BFZ) of Ministry of Finance, Central Bureau of Budgetary and Accounts (CB&B) of 17 Ministries and the IT department of Ministry of Finance, Treasury Department, and External Affairs Department of Ministry of Finance. This project would monitor the budgetary expenses, procurement and other financial transaction between the government offices. Efficient manpower, and lacking of long term mission and vision of the government are the main reasons indicated for achieving ICT connectivity and its effective utilization for providing better services.

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4.2.4

Ministry of Education

The education system in Suriname is mainly financially supported and organized by the government, therefore, education is provided in nominal cost. However, general concerns are shown by the local industry that the manpower graduated from the school requires rigorous orientation programme and training for preparing them as an employable lot. It was expressed that government requires to ensure the quality of education provided by these school. The existing system requires to be strengthened so that upgradation of course contents, frequent redesigning of science, technology components, regular teachers training programme etc. could be ensured. A Dutch institute, however, is providing international system of education with a cost approximately 2000US$ per year. During the study tour, it was observed that existing education system has no Computer Science, Information Technology, Communication, networking etc in the curriculum. However, some private schools are providing training in programming, Microsoft certification, webpage designing etc. It was agreed that the ICT education is the key preliminary initiative for the developing Knowledge Based economy and existing education system in Suriname is lacking to produce ICT professionals. Therefore, Government immediately needs to develop a separate ICT Institute in order to produce quality professionals in the areas of hardware, software, networking . Suitable ICT curriculum in primary, secondary, higher education also needs to be introduced in this country. Best practices can be adopted from various countries including India, China, Philippians, Trinidad & Tobago etc. so that education system could be strengthened to produce quality manpower for serving knowledge sectors. The Bureau of Examination has attempted automation in the examination procedure. In the initial stage data banks are being made and maintained of the enrollment of students, question banks, results etc. The further improvement of the automation examination process could not be done due to constrain in fund. 4.2.4.1 IMEAO, AMS

The IMEO-I has the ICT curriculum of the level of MS Office for their students studying Economic, Statistics, Administrative stream. During the discussion it was expressed that ICT curriculum needs to be strengthen and ICT teachers need to be employed to improve the ICT skill of the student. Improvement of the ICT skill is aiming to produce manpower for administrative and secretarial job. The AMS has no compulsory ICT curriculum in their 3year syllabus, however, EDUCONS is conducting a ICT awareness programme on MS Office, Internet for the students with the additional fees of 1SRD per month.

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4.2.4.2

Anton De Kom University of Suriname

Anton De Kom University of Suriname is not offering any course presently on the ICT education. However, Bachelor degree course on Electrical Engineering has few curriculum components on Computer Science and Telecommunication Networking courseware. Even, the University has no Master level course in Technology, though, enthusiasms is visible among the students for taking electronics, telecommunication, computer science and other modern science and technology. It was felt that due to lack of awareness in modern science including electronics, communication and computer science in the primary and secondary level of education does not produce enough candidates for technology courses. Syllabus in the school and university needs to be modernized to make courses more attractive and job oriented. Policy makers need to do more on their visionary strategy so that Suriname could produce quality ICT engineers. These initiatives could involve starting-up a course on Bachelor degree on Computer Science and also Bachelor degree on Telecommunication, to recruit quality teachers, to regularly provide teacher training, to upgrade courseware frequently keeping in view of global changes, to improve library faculties and computer laboratory etc. The University is involved presently in two ICT projects. First project, funded by UNESCO and Japan, is on "Caribbean Project for Integrated Distance Education", which is aiming for the distance learning among the Caribbean countries. Another project, funded by Netherlands, "Suriname Education Network Platform" is involved in connecting all the schools, institutes and University of Suriname to provide a platform for exchange of knowledge, information and distance education etc. and to create an Information Society. Presently, the University is connected with one Vocational Institute and one Teacher Training College through fiber optics network. Next stage, attempt will be to connect all the secondary schools with University. 4.2.5 Ministry of Environment Labour and Technological Development and

Ministry of Labour, Technological Development and Environment is initiating a programme, Suriname National Technology Policy, funded by Inter-American Development Bank (IADB) in order to promote investment in Science, Technology and Innovation. This initiative is developing a policy and action plans in this area and also will take up the institutional capacity building. This initiative has also recognized the development of ICT in this country and felt the need of the quality ICT education. 4.2.6 Ministry of Social Affairs

Ministry of Social Affairs is initiating a programme, Beneficiary Information Payments Systems (BIPS), funded by Inter-American Development Bank (IADB) in order to automate the database for the various social parameters. These data is being used to

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provide government assistance of SRD 40-50 per month to the economically weaker sections of the society. The major challenge, the Ministry faces, is to maintain the social database for which trained manpower, infrastructure are the major hurdles. 4.2.7 Ministry of Police and Justice

Ministry of Police and Justice is in the preliminary stage of maintaining their database on crime, immigration, vehicle and other necessary records. Since an integrated method is being planned through the National ICT Policy, Minister of Police and Justice, therefore, desires that the future planning should also include the requirement of Ministry of Police and Justice such as secured database and connectivity for countrywide ale reports of criminal acts and offences, which is to be accessed by the office of prosecutor office and the court and the decision of the court. All arrests and specific information for a criminal database, vehicle database, immigration database, human resource information database, database for equipment and logistics and secured database for information and intelligence (very sensitive information) should also to be prepared, maintained and to be accessed with adequate security.

4.3

Industry Associations

Suriname has no separate association for ICT companies, presently Trade and Industry Associations (VSB) is responsible for looking after these companies. It was mentioned that there are around 64 ICT companies presently working in Suriname. These companies are mainly Small and Medium Scale Enterprises (SME) and mainly involved in Sale and Purchase of Hardware equipment, maintenance of software, hardware and networking. There are very few companies are involved in development of customization of packages, Offshore services, Data ware house tools, Mobile Internet, Multimedia and graphics design. Surinamese companies are, presently, concentrated to their domestic ICT market. Suriname ICT industry has a immediate requirement of quality IT professionals. Presently, industries are fulfilling their need with semi skilled school graduates (10+2). There are no formal education in specialized course in ICT areas. There are , however, few private initiatives like Microsoft, CISCO certification courses, which are basically feeding the ICT industry. These initiatives are not adequate to meet the industry requirement and thereby industry are conducting training programmes for their fresh employee in basic IT area as well as specific area as per their organizational requirement. They expressed that the courseware taught in the College/ University are not as per the industry requirement. Reorientation of the courses would be needed to serve the ICT industry properly. It was also mentioned that the job opportunities are increasing both in domestic and international market. It was also mentioned that the brain-drain is very predominate feature in Suriname, especially in the IT-sector. Good and qualified students are generally leaving the country and getting settled in Netherlands and other developed countries.

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Development of knowledge based industry in Suriname and growth of ICT sector would generate more job opportunities, which in turn would resist the brain drain. On the other hand, qualified workers are needed in order to develop the knowledgebased industry, so the country cannot afford the brain drain in this sector, or in any other.

4.4

Chamber of Commerce and Industry

The Chamber of Commerce (KKF) is having data of the all the industries in Suriname including ICT companies. The Chamber has expressed their serious concern about poor ICT development in this country, which -according to themmight be the result of the inactiveness of Government in pursuing strong ICT Policy. The Chamber recognizes the role of ICT as the key enabler for economical development in this country. They mentioned that the present tax structure is one of the hindrances for the growth of ICT industry. The import duty on procuring hardware, equipment, software is very high. The cost for communication and communication means is also very high, which makes it unattractive to invest in the ICT. It was agreed that government should provide incentives for exporting units in terms of foreign equity, repatriation of benefits, income exemption, zero duty for import etc. The present formal education system is unable to produce manpower, who could directly work in the industry. Therefore, companies are spending lots of money to train this manpower. Industry is keen to get tax benefit from these expenses. Presently ICT companies are recruiting people, who are getting their foreign degree. Due to this scarcity, the manpower cost is comparatively high. Manpower is also not available for all the braches of ICT sector. Therefore, it was indicated that there is need to improve existing education policy so that enough ICT professionals could be produced from formal education. Suriname ICT industry feels that the quality manpower and skill sets, which are the key parameters for attracting international IT projects, are not presently available. Associating in global ICT projects would, however, be the most vital learning experience for Surinamese companies, which would help them in competing with other countries. Moreover, due to fast obsolescence of ICT technologies there is a need for conducting continuous training programmes in middle and high end ICT technologies, which would require training, certification for the existing employees or on the job training. The company could not afford this cost due to low budget. Further, it has been analyzed that the certifications do not necessarily reflect the competency in job delivery by the trained professionals. This strengthens the fact that short term courses may be made available so that IT professionals may keep themselves abreast with the emerging areas of software industry.

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4.5

Telecommunications Authority of Suriname (TAS)

TAS has been formed in 1998 by Sttatsbesluit in preparation of the new Telecom Act that would establish the TAS. However, since the approval of the Act in 2004, it has still not been enacted by the President, which result in informal functioning of the Authority. It was suggested that government needs to have vision and priority for IT policy in first place, for real growth of ICT sector in Suriname. The concern also addresses the delay in telecommunication liberalization process, which is creating problem in providing communication in the affordable price and in turn posing challenges to increase ICT penetration. ICT awareness in mass level, ICT based education from school, promotional schemes from the government for the entrepreneurs, improvement of infrastructure would be needed to grow the ICT sector in Suriname. It was felt that when the Telecom liberalization process would be completed, the growth of the ICT sector would be visible.

4.6

TelecommunicatieBedrijf Suriname (Telesur)

Telesur, the only -and the only government owned- telecommunication company, is acting as the service provider for fixed, cellular telephony as well as providing internet connectivity for the citizen. Telesur felt that this country should have a clear ICT vision for facilitating the growth of this sector. During discussion it was expressed that the main hurdles for ICT growth in this country are lack of wellthough investment plan in ICT education, lack of ICT implementation in government agencies, low ICT penetration as well as expensive Internet charges. Suriname has highly educated, innovative and youth population who could be used for developing ICT off-shoring businesses such as Call centers, Datacenters for the Dutch speaking world population. Suriname has an opportunity in the neighboring markets, especially in the Caribbean Single Market Economy (CSME), but it would face competition as well. In Suriname, presently, banking and telecom are the only sectors completely realized the utility of ICT tools and using them for their business.

4.7

NGO-EDUCONS

The EDUCONS, established in 2000, is a NGO engaged in providing ICT awareness programme to school students, government officials, and common citizen in the remote places of Suriname. This initiative including computerizing, providing network, connectivity, content development and training is partially funded by Ministry of Education and partially paid by the candidate (1US$/month). They have 23 such Knowledge Centres, out of which 12 are in remote rural areas. They have, so far, provided training of 35, 000. Presently, they are facing the problem of gathering fund to upgrade their present infrastructure, train their employees and establishing new Knowledge Centre. They mentioned that this initiative should be strongly promoted and supported by Government to enable them to reach every part of the society.

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4.8

SWOT Analysis

Discussion and interaction with various stakeholders in Ministries, Department, Chamber of Commerce, Industry Associations lead us to summarize the following strengths, weakness, opportunities and threats for the ICT development of Suriname. Strengths · Initiation of the process of reform · Reform process initiated: Liberalization of telecom sector as well as public sector reform · High literary rate (88%). · Highly Educated People · Innovative youth · Young enthusiast generation · Not a big cultural problem to accept the new changes

Weakness · No proactive Government Policy, Vision & Mission · No Regulatory framework, Law in ICT · Lack of Government funding for developing infrastructure and ICT project · No formal education in ICT areas · No ICT institutes of international standard · Lack of ICT manpower for industry · Lack of initiative to use the existing Human Resources · Lack of investment plan for ICT education to facilitate the growth of ICT sector · Language Barrier · Missing of short-term course for upgrading continuation changing ICT field. · Lack of teachers in Computer Science, IT and Telecommunications · No financial support to strength ICT sector, specially SMEs · No Technology Park

Opportunities · Dutch speaking market · Off shoring business: Call centres, Data centres · Cost competitiveness · Neighboring Caribbean market, Caribbean Economy (CSME) · South American market · Collaboration from MNCs

Single

Market

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Threats · Competition from neighboring countries, Caribbean Single Market Economy (CSME) · South American Market · Lack of quality ICT manpower · Brain drain · Lack of experience of International ICT projects · Industry unaware of international quality standards: ISO, CMM etc.

4.9

General Observation

Government · Ministries have their own projects, programmes on ICT · No central agency to monitor the all the activities centrally, holistically and to gain expertise from the best practices, · Lack of ICT awareness in government offices · Lack of coordination among the ministries. · Lack of accountability to measure and manage the government projects · Lack of knowledge within ministries with regard to what is happening in other Ministries · No commitment of the Cabinet to ICT prioritization

Academic Institutes · No ICT curriculum in primary and secondary school · ICT curriculum in pre-University level is very preliminary and not even compulsory for all the students · Lack of private participation in education · Lack of ICT teachers · University has no ICT education in bachelor, master degree courses · No education policy to improve ICT awareness of the country · Involvement of academicians in government policy making needs to be strengthened.

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People · Literate: more than 88% · Young Population and needs to embrace new technology · Poor ICT awareness · Poor ICT penetration due to awareness as well as high accessing cost · Interested to have strong ICT policy. Fast reform process

Industry · Interlinking between industry, government and academia is missing · Lack of Participation of private sector in policy making · Present tax structure is not conducive for smooth growth of ICT sector. · Lack of initiatives of innovative ICT projects by private and public sector · Low penetration of the ICT tools · Suriname, being a small market, private sector needs to embrace ICT tools for entering global market through online.

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5. Policy Recommendation

Government Role The role of the Government of Suriname should be to acquire, organize, retrieve and disseminate information efficiently to support the policy making and development process. There is an urgent need for greater guidance, enabling policy frameworks, and an open-ended learning approach on harnessing the potential offered by the new technologies. This would lead to better diffusion, adaptation and effective use of knowledge society in development process. The Government regulatory frameworks should always be to address the bottlenecks of the society and instead let market forces develop and provide impetus to growth of the sector. In order to stimulate a rapid adaptation of the online practices in the Governmental offices, the Government of Suriname should declare ICT its foremost priority. The Government should play a facilitating role in helping and suggesting ways in which the use of IT can be maximized in the Government at all levels, so that citizens can get government services in an efficient and transparent manner. Vision In its role as a policy maker, the Government of Suriname should set up an ICT vision for the country to spearhead the knowledge revolution. It should focus on the current and changing needs of the state related to better governance, greater livelihood opportunities for people, and better quality of life. The policy makers, administrators and bureaucrats should then be sensitive and knowledgeable to the realities of the knowledge-based societies. An earnest initiative should be required from the Government to set rules for the marketplace by creating enabling mechanisms and policy frameworks to achieve this vision. The role of the Government should be as a proactive catalyst in public and private infrastructure projects to overcome the physical barriers and to meet the information needs of the knowledge societies Strategy The Government of Suriname should have a national strategy for the extensive use of ICT tools in all areas of national economy - agriculture, industry, trade and services - as a critical input in making Suriname a global economic power.

5.1

Reform in the Organizational Setup

The development of the Information Society requires a special focus and attention thereby all the ICT activities should be coordinated, organized and maintained by the single entity in the government. The following action points would therefore be required in order to reform the governmental set-up.

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Ministry of Information and Communications Technology (MICT)

National ICT Institute - Central Government Agency

In order to provide a special focus, Government of Suriname should form an exclusive Ministry of Information and Communications Technology, which would be responsible for development of the ICT maters of the country. All ICT responsibilities should be delegated to this Ministry, so that ICT matters could be dealt with smoothly from one central Ministry. In order to provide the technical support in computerization and the networking of all the government offices, a central agency, National ICT Institute, has to be formed under the Ministry of CIT. Though there are initiatives to introduce e-governance in a few government departments in a decentralized manner, in order to centralize these initiatives, the Government of Suriname should empower this institute to execute all the ICT projects. Centralization of activities in this regard is important, because the cost of procurement of instruments, knowledge and software drops dramatically in case of bulk purchases and because of the need for standards and compatibility of knowledge systems within government. The National ICT Institute would be responsible for procuring, installing, maintaining the ICT infrastructure for all Government offices. They would also conduct necessary training, develop capacity building expertise so that the process computerization, automation is completed in centralized and coherent manner. This centre should provide technical support to all the departments and offices for completion of all their ICT projects. The proposed organizational structure of the National ICT Institute is shown in Fig. 5.1(i). The Government of Suriname should allocate separate mandatory budgetary provision for funding ICT activities. Note: Under the new telecommunication act some budgetary provisions are already created for the National ICT Institute. All the Government offices also should make a mandatory allocation of 1-3% of their budget to earmark in spending for ICT projects. The spending of this fund should include the purchase of ICT products, IT Software as well as training of its employees and IT services, under the technical advice by the Institute. Government should also develop a strategy to raise the necessary financial resources to realize the objectives of its ICT Policy. The strategy should rely on innovative means of funding that minimize government outlay.

Separate Allocation of Fund Funds for each Ministry

Raising Funds

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Fig. 5.1.(i)

Proposed Organizational Structure of National ICT Institute

Governing Board

Chairperson: Nominated by President Director of the Institute: Technical Person Members:

Representative of President, Ministries (TCT, Labour, Finance, Education), University, VSB, KKF and other key stakeholder groups

Main Responsibility:

Responsible for the strategic management of the ICT Agency with the objective to ensure the development and delivery of ICT policies, strategies and regulations

ICT Institute

Secretariat (Civil Servants)

Responsible for the procedural aspects of the ICT policy development & implementation process such as calling of meetings, writing minutes, follow up on actions and so on.

Implementing group (Engineers/Scientist)

Responsible for the substantive aspects of the ICT policy development and implementation process such as preparatory research, drafting of policy documents, coordination of project implementation, maintaining relationships with partners involved, information dissemination.

Note: The profile of chairman and members of the governing board should be determined by a state decree or ministerial document. Director of this institute should be appointed by the President of the Republic, however, the institute should function in autonomous mode. On policy matters and legal structure they should advise the chairman and the Minister, so that suitable act can be enacted through Ministry.

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5.2

e-government

The effective implementation of e-governance is needed to provide better services to citizens. Therefore, the Government of Suriname should play a proactive and responsive role to all citizens of the country, particularly to the poor, in order to spread this technology towards the common citizens. Generally, the computers are used in several government departments and offices and the decisions of computerization of any office might be taken in decentralized manner. In order to speed up the implementation of the computerization process in all the offices, the Government of Suriname should empower all heads of the several Units of all departments and offices, to lay down general guidelines and to take all decisions to implement computerization in their respective organizations. Following action points are proposed with tentative timeframe for speedy implementation of e-government process. 5.2.1 Proposed Action Points: Connectivity and Computerization of Government Offices Connecting all the Government Offices The Government of Suriname should take up an ambitious plan to complete the connectivity of all the ministries, agencies and offices in the next three years. The National ICT Institute should be made responsible for implementation and monitoring of the job. All the 17 Ministries should have their websites operational immediately. It should be accessed through a portal and domain address should be followed as .gov.sr . In order to reduce the cost of huge purchase of equipments for all the government offices, it is recommendable to use bulk purchase (may be through central procurement portal). Therefore, National ICT Institute should be authorized to establish framework contracts with various suppliers to provide a wide range of ICT consultancy, specialist services and ICT products to Government agencies to reach the benefit of lower costs through bulk purchases. Since ICT is a fast changing technology, it is always advisable to consult the International experts to keep in touch with the modern technological practices. Government of Suriname should initiate a mass-campaign to propagate and popularize the on-line services. People should be aware that a more connected approach to service delivery means more efficient government. Greater use of online, electronic and voice-based service delivery will reduce costs as under: · Minimize double handling and fewer errors in initial transactions mean less work down the track to identify

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Websites for the Ministries Bulk Purchase of Equipments

Involving International Expert Public awareness on on-line services

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Change in Governmental Procedure

Set indicators Promoting Private Sector in Government Projects Greater participation of academia and civil society Confidentiality, Security and Privacy to be ensured

and make corrections · More informed users require less assistance and can be served more quickly · Systems where people maintain their own personal details reduce this direct cost for taxpayers as well as reducing the costs associated with using out-of-date information. Unified standard e-forms for various services should be designed (instead of conventional governmental paper documents) and uploaded in the websites for by the public. In this process, government could avoid the inconvenience of their circulation and save in costs. Processing these forms and their electronic transactions will be simple and easy, which would reduce the job of government employee. Governmental websites should be made as interactive as possible. Set indicators for measurement of dissemination of ICT and e-government applications. All the government projects could not be completed with the existing government expertise and resources. Therefore, Government of Suriname should promote participation of private sector in completion of government projects to expedite the transformation process from traditional paper to electronic means. Greater participation of academia and civil society in public, private, and non-governmental organization partnerships should be entertained to help in providing important inputs, expertise, training that meets demand, and perspective from the larger society, the so called sector dialogue. This will enhance the awareness building within society. To foster confidence in the application of e-government and provide the infrastructure that maintains high quality of security, privacy, and able to discover security violators and tackle them.

5.2.2 Proposed Action Points: Re-engineering of Government Offices Implementation of on-line services is a significant change in management initiative. It requires sustained leadership at all levels, both political and bureaucratic. It will succeed if a vision and targets have been fixed at the highest levels. An ICT organization, pursuing the government computerization, needs resources for service transformation and common infrastructure services from government budgets. It is often a challenge to convince the management for introducing services on-line, as costs are initially high and savings are difficult to quantify and often do not appear immediately. However, intangible savings are always there like reducing job in terms of man-days, reducing paper work, reducing memos, notes by introducing mails,

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telephone, fax etc. In few countries, governments are offering incentives to encourage the public to take-up on-line services, where ICT strategies are essential to build awareness, encourage take-up and reassure citizens of the safety and security of on-line delivery. In order to ensure online government services government offices should be equipped with necessary hardware, software as well as hands-on training to provide the services through ICT tools. The main objectives of the government should be to improve services delivery to citizens, to reduce the cost of service to citizen by providing government information through government portal, to ensure online availability and submission of all government forms and availability of necessary government information, tenders, official gazette notifications etc. for the convenience of the public. It is also to be ensured to facilitate online payment of utility bills and taxes alongwith ensuring transparency, security and trust in government-public interactions. With this objective, civil servants need to be trained adequately and their mind set has to be oriented in such as direction so that they could realize the true utility and merits of the ICT tools. Following are some of the action points for re-engineering programme of the civil servants. Commitment to Improve Government's efficiency Without the injection of ICT into the core of government operations, policy makers will neither understand what the technology can do nor appreciate the regulation that the volatility of technology demands. Initiatives are needed to ensure that senior officials and all other civil servants could understand, have access to, or use the ICT tools to improve their efficiencies and transform their operations. Commitment should be taken at the highest level to ensure the improvement of the internal efficiency of government operations of all its offices to make government functioning capable of using ICT tools to provide service in a speedy, efficient and transparent manner Government of Suriname should enact ICT law to ensure the legality of electronics documents, e-transitions. Thereafter, Government should enforce their manager to use emails/ e-transaction extensively. They subsequently, should enforce their staff to transform to e-habit and to the extent that managers could refuse receiving paper memos etc. After a few years office procedure will bind to make a transformation and electronics communication would be routine. It will also help to reduce manpower in future. Government employees should be educated about the advantages of ICT tools. They should understand the following: · Their job will be easier and simpler. Doing many routine activities could be avoided on adoption of ICT tools in

Mind set of the Civil servants

ICT Awareness

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ICT Training Programs for Civil Servants

IT Literacy made essential for future requirements Smart Government

IT Literacy to be made promotional criterion Study Tour

Government Best

their work culture, which will in turn improve the productivity of government. · It would reduce the cost of operation of government in the long run by reducing time and effort spent in information search, retrieval and dissemination within the government · It would reduce the cycle time for responsiveness to citizens · It would create the synergies between various government functions through deployment of IT enabled applications and systems · Services should be set up in the nucleus centres so that the citizens could access all sectors of which they are otherwise being deprived for living at remote places. National ICT Institute in association with private sector should organize training programmes for all civil servants so that they could be made efficient and self sufficient to use ICT tools at their work place. To expedite the adaptation of ICT usage in government, skill-sets have to be enhanced for government employees. Short-term training program should be devised for government managers to provide awareness on the diversified aspects of e-government and the requirements for its implementation. Administrative and technological skills of government employees should also be enhanced through qualifying them through extensive training in ICT. In order to encourage and spread ICT literacy among the Government staffs, the Government of Suriname should stipulate IT literacy as an essential requirement for all future recruitments. In order to give more emphasis on the IT supported practices in the Government offices, the National ICT Institute should initiate a programme called, "Smart Government" to focus, train and discuss various issues concerning IT-supported governance. A special weight should be given in future promotional procedure to employees using ICT tools and contributing to IT utilization in the government offices. This initiative would encourage the people to learn, use and finally contribute the IT practices in the Government offices. Government of Suriname should send a group of civil servants and decision makers to those countries, which are developed in e-government readiness, to lean their best practices. National ICT Institute should maintain computerized

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Road Map to ICT Policy of Suriname, Dr. Sandip Chatterjee, Government of India

Practices

Reward for Best Practices

Public Administrative Reengineering

inventory of Government best practices for on line access for general public. The institutes should maintain a database of information and knowledge of best practices available in government, which could be shared across other government offices. Government of Suriname should also reward the civil servant, government office for setting an example for others in adopting, using and promoting on-line practices. This will motivate the civil servants to improve their ICT skill-sets for setting best practices. An extensive and elaborate effort would be required to facilitate, train and finally convert the various existing public administrative services into IT governed services in all the Ministries and Districts. National ICT Institute should provide support and help to all the Departmental Institutes of Public Administrations for re-engineering its services to create IT-responsive Departmental Governments.

5.2.3 Proposed Action Points: Government Database Data base The working in any Government office is independent and decentralized, so people require to travel various places to get their job done. To minimize that, the decisions taken power should be delegated to the Districts and the village levels, depending on their nature. In order to achieve this, an exhaustive database needs to be developed at a single point and be made available to all decision makers. This data further could be analyzed in comprehensive and intelligent manner to provide a sophisticated decision support system for the use of Head of the Department. The ICT tools could, in this regard, be used to link up relevant information to several government institutes through a central database. Government of Suriname should set up a central repository of database (viz., National Data Centre) and National ICT Institute could be made responsible for managing, maintaining of the security of this database. All the government data including citizen identification, passport, immigration, visa, police, crime, registration (birth, death, vehicle, land etc.), custom, finance, commerce, trade, industry, education, agriculture, health etc. could be updated online from each respective relevant Ministry. Preferential access of this database should be given to the government offices who need them for decision making. Public services would be provided online through this database. One such

National Data Centre

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Government Information on Internet District Information System

model and connectivity and online services are shown in Fig. 5.2.3(i) and Fig. 5.2.3 (ii) In order to have citizen IT interface the Government of Suriname should ensure that all the government Information should be available to the public domain through Internet. These initiatives would address the need for easy availability and extensive transparency of government information. The database of the Information System should be maintained and updated online and it should be made available online to the public. Similarly, Courts Information System, Senate Information System, Computerized Rural Information System Programme and other such databases should also be developed and updated online for the public access. A citizen's charter for effective and responsive administration in terms of time-bound service to the public should be framed and implemented under the coordination of the Ministry responsible for Administrative Reforms and Public Grievances in Government of Suriname and its website should be hoisted. Geographic Information Systems (GIS) is a computer system capable of assembling, storing, manipulating and displaying geographically referenced information, i.e. data identified according to their locations. GIS is useful for the business and commerce in the world for solving specific problems, making smarter decisions, enhancing customer service and discovering new markets and profit opportunities. GIS data is helping to improve site selection, streamline routing, save time and costs, promote growth, educate a workforce and sell products. GIS data policy and Map should be framed and notified by the Ministry of Defense/ Natural Resources/ Land and Forest management.

Citizen's Charter

Data for Map and GIS

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Fig.5.2.3(i): e-Governance Model

Immigration Collector Ministry of Land Mgt. Ministry of Public Wk Ministry of Home Ministry of Justice &P Ministry of Reg. Dev Ministry of Finance Ministry of Trade & I Ministry of Planning Ministry of Foreign Ministry of Social &H.

· Immigration · Insurance · · · · License Application, License, Permit, Memo details

Passport Off. Cebuma Bipis

Court Finis

Jail Prosecutor

National Central Database

Education · Admission in schools, University Employment Data · Exam Record

· Land Records · Road Transport · Property Registration · Agriculture · Prosecution orders under · Treasuries · Arms & Narcotics Act · National Citizen ID Districts · Passport, Visa · Complaint, FIR, · Districts Data · Case Status, · Villages Data · Licenses · Commercial Taxes Vehicle · Police · Payroll · Budget Information Ministry of Labor · Pensions · Banking · Income Tax · Banking, Insurance

Ministry of Defense

Ministry of Education

Ministry of TCT Ministry of Health Ministry Natural Res. Ministry of Agriculture

Health Information · Patient Info · Medical Reports · Postmortem Report Agriculture · Seed/Fertilizer/Pesticide · Marketing credit

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Fig.5.2.3(ii): Connectivity and Online services

District District District District District DistrictDistrict

Districts

Satellite line at remote places

National Data Centre

Districts

Connectivity Fiber optic cable

Ministries

Data Centre

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Microwave Link

District District

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5.2.4 Proposed Action Points: Government Services Property Registration People usually go to registrar offices for getting sale deeds, mortgage certificate, which requires a lot of manual and extremely cumbersome operation. Land registration should be made simple and easy for the citizens. In order to simplify the methods, the Government of Suriname should ensure the computerization of the all registrar offices in Suriname to facilitate the people with modern facilities like scanning of sale deed, returning the original document, making database for relevant data, etc. This time saving and efficient method would definitely build up confidence among the citizen. Note: This initiative is already being under way through Global Land Information System. An intensive effort should be made to computerize the operation of the treasury system, payment procedures of the countries, to help its citizens to provide better, faster and efficient services. Initiative should be taken to network the commercial tax departments or offices for the better and transparent services for the citizens. In additions, important check post of various Departments should also be computerized to provide the scanning facilities of the invoices and the other transactions documents, which could be made available for the assessing officers to check evasion of taxes on certain commodities. The record of the rights plays a vital role in the life of farmers. The records are required for establishing of land, for recording the succession of ownership, for recording the agriculture crop details, for obtaining loans from banks etc. Necessary steps should be taken to ensure that the land records of all the villages in Suriname should be made computerized and successively made available for the villagers. Computerized national inventory should be maintained for training pertaining to different areas of the country. A special data bank for agriculture products should be developed and maintained for containing the system of recording and displaying the spot prices of agricultural commodities at the single place. This data bank should be accessed by all the farmers in other parts of the country though Community Information Centers. The Government of Suriname should take all the necessary steps to boost ICT for agricultural and integrated rural development. A number of demonstration projects should be

Treasury

Tax Offices

Records of Right/ Land Record

National Inventory for Training Price Information for Agriculture Products

ICT for Rural Development

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devised taking into account the specific strengths and needs at the local level. Fig. 5.2.4 (i) Some of the Best Practices of Government Services in India

Case Study-I : Wired Villages

In India an initiative, `Wired Villages' has been launched for integrating rural information and other agricultural information at Warananagar Cooperative Complex in Kolhapur District in Maharashtra, which had shown very fruitful results and similar projects had been replicated in other states of India.

Case Study-II: e-Seva

One of the Indian state, Andhra Pradesh, has launched a project, called e-Seva, which is a 24x7, one-stop shop for several G2C and B2C services, including from payment of utility bills to the issue of birth and death certificates, permits and licenses, reservation of bus tickets and receipt of passport applications. The e-Sera centres offered a wide range of services under one roof.

Case Study-III: Bhoomi

The Indian State of Karnataka has launched a project called Bhoomi involved the computerization of land records carried out by the Department of Revenue in Karnataka as the record of Rights Tenancy and Crops (RTC) plays a vital role in the life of Indian farmers. NB: Various e-government initiatives by the Indian states of Andhra Pradesh and Karnataka provided best practices for other countries.

5.2.5 Proposed Action Points: Government for enhancing ICT Penetration Community Information Centers Community Information Centers should also be set up in the rural areas and remote villages of Suriname for providing connectivity for the rural population so that necessary government services, information could reach to them. The Community Information Centers should have the minimum facility of internet, telephone, fax, printer etc. Initially the establishing cost should be bourn by government and running cost could be realized by the public. Later on self sustainable mechanism should also be worked out for

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Mass ICT Awareness IT Awareness in Remote Areas Role of Public and Private Sector

their further expansion and installation. In order to make ICT a mass movement, an awareness creation strategy should be prepared and carried out by the Government of Suriname and it should adhere to the structures for implementing the same. NGOs, volunteers, retired government personnel, and defense personnel in the country may be motivated to help the government in spreading ICT awareness programme in rural areas. Along with the Government's initiatives, the Suriname public and the private sectors should also have a crucial role to play in creating a skilled, educated intellectual force with a required ICT penetration in the remote village and household level.

5.3

Legal and Regulatory Framework

5.3.1 Proposed Action Points: ICT Act ICT Act Government of Suriname should devise and enact an ICT act to provide legal recognition of electronic data transactions, electronic commerce, to facilitate electronic filing of documents with the Government agencies and also to amend the other existing laws endorse ICT act.

5.3.2 Proposed Action Points: Intellectual Property Rights Intellectual Property Rights The Government of Suriname should suggest an appropriate legal framework for the creation of an IT-based society, with due focus on intellectual property rights (IPR), secrecy, security and safety of information. In this process, the Government of Suriname and the industry associations should encourage more and more patents for software developments. The Government of Suriname should take appropriate strong steps against the piracy of patented products. It should be recommended to constitute a high level committee with senior officials from government, industry associations and business entrepreneurs to review the serious piracy cases and initiate appropriate action.

5.3.3 Proposed Action Points: Data Security Systems and Cyber Laws National Record The Government of Suriname should prepare and maintain national computerized records of security documents to enforce security requirements.

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Information Security Agency Policy on Information Security Cyber Infractions

Public Record

Knowledge of Cryptology and Cyber Security

At the National level, the Government of Suriname should set up an information security agency to play the role as Cyber Cop. The Government of Suriname should frame a National policy on information security, privacy and data protection act for handling computerized data. It would be advisable to define a single agency to deal the issues and cases related to cyber infractions. As the cyber infractions should be addressed within the legal framework, it would be advisable to put the Ministry dealing with Law, Justice and Company Affairs in Government of Suriname accountable for this job. Similar attempt already been started as a part of an OAS initiative that focused on cyber crime and terrorism. In order to introduce and encourage the paper-less practice in Government offices or at least to restrict its use minimum, the Government of Suriname should ensure that the procedure of keeping records in the paper form in public and private should be restricted to a maximum duration of two months after which the records should be kept only in the electronic or magnetic or in optical media. There should be legal act to make it possible. In future, the Government of Suriname should posses the knowledge of cryptology and Cyber Security. This experience would be useful for both the Defense establishments as well as the civilian information security agencies for wider dissemination in the country to increase information security, network security and bring about a greater degree of secure use of Electronic Fund Transfer (EFT), Digital Signature, etc.

5.4

Infrastructure

A modern physical, institutional and regulatory ICT infrastructure, which would be appropriate for Suriname and should embrace the growing convergence of telecommunications, computers, consumer electronics and the media infrastructure, needs to be developed. It is also required to determine the means for creating a National Informatics Infrastructure backbone, bridging it to the Local Informatics Infrastructure and the Global Informatics Infrastructure. This National Informatics Infrastructure should be created at an optimal cost by using the existing government resources. Government of Suriname should ensure that the technologies and infrastructure to access information resources are available in the public domain, the funds and capacity to build, operate, manage and service the technologies are involved, the skilled and educated workforce is available to develop, maintain and provide the

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value added products and services. The proactive policies would also be needed to promote equitable participation of the civil society in the knowledge society as both producers and consumers of information and knowledge. Modern ICT technology comprising of efficient and affordable equipment, data communication systems need to be established very quickly. The main constituents of the ICT infrastructure could be as below: · Backbone of the National Communications · Backbone of the International Communications · Last mile access and connectivity · Satellite infrastructure and services · Internet services providers (ISP) · Fiber Optic backbone, Satellites, · Satellite Transponders · Data and Multimedia infrastructure. It is important to realize for every government that the greatest advantage of spreading information through ICT is its lowest cost and data transmission. Ideally every individual could have a private or public access to a data terminal, which connects him to each and every individual in the world. Further, once the infrastructure has been installed, the low-cost propagation, coverage of large population would help to achieve in building its knowledge society through distance education, distance health facilities, better access to market information and better governance. In a well-connected society, ICT acts like a force multiplier for economy in enriching knowledge through quick dissemination of knowledge products and best practices to more number of people. ICT could also attribute a multiplying effect in spreading education, training and business development in a society. 5.4.1 Proposed action points: Government and Citizen ICT Penetration The Government of Suriname should take an ambitious plan to enhance the ICT penetration in the country as it is the key issue for usage of software and so as the development of the domestic software industry. In order to increase ICT penetration among the common masses the communication infrastructure requires to be upgraded. Anticipating the rapidly changing advances in telecommunications, computing power and multi-media, Government should invest in infrastructure for harnessing ICT development of the country and the transformation to knowledge societies. Government of Suriname should encourage private sector in setting up of value-added network services including Asynchronous Transfer Modes (ATMs), Electronic Kiosks, Telephones, Smart Cards, etc. for providing a one-stop non-

Technology and Hardware

Installation of Moderns Communication Tools

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Low Cost Telecommunication Components

Ideal Communication Facilities

Larger INTERNET Access

Cheaper Cost of Telephony

Communication Infrastructure Required for Software Industry

stop service to the public as well as the business entrepreneurs. In modern digital communication, ATM is providing high speed digital communications with transport of voice, video, data and images. The Government of Suriname should take necessary steps to develop, produce and use the indigenous technologies in wireless telecommunication such as remote access switch, etc., in order to achieve rapid, low-cost expansion of telephone and Internet connectivity in rural and remote areas. This initiative would also develop the domestic and global markets for those indigenous products later on. Similarly, promotional measures should be taken to encourage technologies that bring IT and Internet to the masses through the vast network of Cable TV houses. Community Informatics Centre or Telephony centers should be set up with facilities like Remote Database Access facility, Government and Community Information systems, Market Information, Desk Top Videoconferencing, TeleInfo and INTERNET/Web Access Services. Public and private Service Providers, Value Added Service Providers and authorized IT promotional organizations have to be permitted to promote these services on non-exclusive basis. License fee may be waived off for operating these services and the usual tariff, where applicable, will be payable by the Service providers/franchisees. · INTERNET access nodes should be opened up by ISPs at all Districts and village level. · License fee should be exempted initially for setting up ISP Operations by any companies, after 5 years a nominal license fee could be charged. · Private ISPs have to be encouraged to provide International Gateway for INTERNET. In order to provide cheaper cost and better service for the telephone subscribers, more private participations in Networks should be encouraged than the public telecom services. If required, in order to enhance market, a joint initiative may be needed involving operators in the neighboring countries. · Voice & Data Communication has already been permitted for IT Software Development and IT Services on dedicated or leased circuits. It can further been developed. · Restructuring the lease rental charge for high-speed data circuits should be leased by Licensees of Basic Service, Cellular Service and other Value Added Services. · Requisite bandwidth needs to be provided for the companies working Technology Park or IT promotional

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Road Map to ICT Policy of Suriname, Dr. Sandip Chatterjee, Government of India

PC Penetration

Incubator

Contents in Dutch

Promoting Dutch Contents

Software Related to Content

organizations. · Any cable TV service providers should be provided access to Internet. · The 'last mile' linkages should be permitted freely or nominal cost either by fiber optic or radio communication for IT application enterprises, IT promotional organizations and ISPs. · Data communication requirements for Electronic Commerce (EC) should be provided by the Government in a liberal framework. It is required to develop a strategy for dramatic increase of PC penetration in the country and for which availability of computer hardware, software and connectivity should be ensured at affordable price. In order to bridge the digital divide, the costs of PC should be bought down or community based computer centers to be set up in places where it would be impossible to provide individual access to computers. The Government should also explore the mechanisms for donation of lower-version computers in places where they could still be put to use for the common man. Government and the private sector should set up incubator facilities in creating new models for solving problems relating to development sector. The Government should always explore and encourage the new pathways, new initiatives and new destinations for IT entrepreneurs because in this field there is no single defined or right way to achieve success. The Government of Suriname should give more stress on research and development in web-based technologies in making the content relevant and usable for the common man in Dutch languages. The Government of Suriname should also initiate a strategy for boosting the learning and use of ICT in Dutch languages. This policy should suggest measures to promote the development of software, especially educational and commercial software in Dutch language. In order to create the contents in local language, Government of Suriname should encourage research and development in creating software tools empowering ICT in Dutch language. In this field, private sector has an important role to play in making available open source software for developing content in local languages and for translation purposes. Further, the internet should not just be used as written text format for information but should also extended to use as voice-data, greater visual representation through

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use of locally relevant icons and use of hybrid voice-text technologies. Promotional Campaign The Government of Suriname should launch a major promotional campaign to boost IT in local languages. This campaign should be based on a multi-pronged approach, involving fiscal and other incentives for R&D, production, marketing and popularization of IT products in local languages. This campaign should also address the reality that Suriname could become a major IT power only if IT penetration in the country deepens and widens-which in turn, is dependent on large-scale use of IT in local languages.

5.4.2 Proposed action points: Industrial Infrastructure: Software Technology Parks In order to encourage more knowledge based SMEs in software and software related services in Suriname, Government should create a plug and play facilities for start ups and should provide ready to use infrastructure on nominal rent basis for individual entrepreneurs. More Initiatives should be required from Government and Incubators private owners to open up incubators like Software Technology Parks, having common infrastructure facilities like leased lines, satellite links, electricity, and other necessities for companies. Incubation centre for Government of Suriname should encourage creating Incubation centre for the specialised applications for IT enabled services promoting the IT enabled services. This incubator organization should provide start up facility, technical guidance and management support for all SMEs. Government of Suriname should encourage and invite more Encourage SMEs to local, multinational companies and facilitate them to set up Technological Park their offices and production set up in Software Technology Parks. The private or government Software Technology Parks Venture Capital should also play an enabler and facilitator role for SMEs in the segments of venture capital. It would be very difficult for the individual SMEs to arrange the venture for their project. Instead, Software Technology Parks having better technical and business bandwidth could be able to evaluate such projects for arranging venture funds. It would be better judge in evaluating the total viability on trends and new services requirements in the world markets. Plug and Play Facilities

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Surinamese SMEs

Non resident Surinamese

Business Exchange Facility

Tie-up between Academic Institutions and Industry

Venture Fairs Collaborations with Foreign Companies

Marketing for SMEs

In second stage, Government of Suriname needs also to encourage in setting up incubator centers, marketing hubs and business support centers in overseas to promote Suriname SMEs for software and software enabled services sector. There are lots of Surinamese settled in Holland an other western countries. The Government should invite them to invest in setting up Incubators and as well as in software and services sectors. Special benefit and required support for them might also be considered. Each such Software Technology Parks should set up a business exchange facility through their web portal which would attempt to tie up overseas buyers in contact with the SMEs. This portal should contain a comprehensive profile containing job areas, contact details etc., skill sets and track record of every SME. It would facilitate to grave large outsource software market for SMEs. It is found mainly the large companies are cover and cater to Fortune 1000 customers leaving huge untapped outsource market for SMEs. The software business is very much cost competitive. In order to make software development cost competitive and cheaper, the university students could be used for development purpose with minimum wages as fellowship. A strong tie-up between academic institutions and industry should be required through fellow programme. This programme would facilitate the idea generation for the SMEs through intern fellowship. The graduates from business incubators can serve as a front end between academic institutes and industry for manpower support on internship basis. Industry associations should organize the venture fairs for SMEs as meeting grounds for start-ups, investors and acquirers. SMEs have very small resources and funds to operate their business. Industry associations should take initiative to help SMEs in establishing technological and managerial collaborations with foreign companies, which would improve their business practices and project cost. Government of Suriname should provide fund as a special support for SMEs to market their products in overseas market.

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5.5

Education

The human resource development has been considered to be the most important and major segment contributing to the knowledge based industries, mainly in the field of software products development, IT enabled services, and e-business. One of the key issues in achieving and thereafter sustaining that growth in software sector in any country would be the availability of the high quality IT professionals in adequate numbers. Recognizing the ever increasing need for qualified and trained manpower, the Government of Suriname should enhance their emphasis on human resource development. Presently, no formal ICT education is available at University level. An initiative is required be taken in urgent basis to produce quality ICT manpower, which should mainly focus on two approaches, Formal (Long Term) and Non Formal (Short Term) system of education. In formal approach, the University of Suriname should play an important role in producing the premium quality ICT engineers and managers for the country and also should take the leading role in facilitating and strengthening the research and development in the field of ICT areas. In the non formal approach, the short term course or distant learning education should be encouraged through the University and private institutes, which could mainly concentrate on providing the IT awareness programme in mass level and also would create vast supporting manpower required in ICT, other industry and government. 5.5.1 Proposed Action Points: IT in Schools Government of Suriname should recognize the importance of the ICT education, which is the critical enabling tool to develop the Knowledge Based Society. Massive drive is required to be launched to universalize computer literacy and to spread the use of computers and IT in education. Some of the immediate action points are suggested below. IT in School Computer for Every Student ICT education should be promoted from primary level. Course materials to be amended to include ICT components. Government of Suriname should aim for ambitious plan to provide computer to every student, teacher of each school in the country. The schools should be financially supported by the Government or provided incentives such as lowering the cost of PCs, easy-installment bank loans, computer donations by IT companies and other business houses, bulk donations of computers foreign organizations, large-volume bargain price imports, multi-lateral funding, etc Government of Suriname should provide Internet connection to all the school/college/university.

Internet to Educational Institution

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IT Smart School

Financial Benefit

Private Franchise

Pilot Project

The Government of Suriname should initiate a drive the concept of IT Smart Schools in basic, medium and secondary level of education. In this initiative emphasis should not only be to start Information Technology in schools, but also to give emphasis on the use of skills and values that would be important for the growth of Information Technology in Suriname. In order to encourage the IT education in school, Government of Suriname should first identify some of the schools already achieved computerization, using the IT means effectively for knowledge acquisition and encouraging their students on IT education and then provide them financial assistance to encourage their effort for further development in such initiative. These schools should be bought into national focus in order to motivate other schools. This initiative could also be funded by parents and also from private funding. In order to expedite initiative of effective IT education in schools and to motivate people at early stage of life, private institutes could also be encouraged to open up their franchises in various schools of Suriname. Telesure and Educons have already taken initiative in this front. A pilot project should be launched by Government of Suriname in some lead Districts which have already attained the highest literacy, with the aim of achieving highest computer literacy in all the secondary schools in these Districts. Alongside, the network of educational institutions in these Districts would be assisted to maximize the induction of ICT in order to create world-class talent at the top-end of the education pyramid.

5.5.2 Proposed Action Points: IT in University Course in Bachelor of Computer Application In Formal Sector, the University should introduce a course in Bachelor of Computer Application with the courseware, including Software Engineering, Database Administration and Development, Network design and administration, Web development and administration, Digital media, Enterprise systems analysis and integration, Technical documentation A Council of Experts should be constituted with academicians, CEOs from industry from National and International level to advise the University in various initiatives for promoting ICT education. Council of Experts should prepare the curriculum and course materials of international standard to be followed by the school, college, university of the country.

Council of Experts

Curriculum and Courseware

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Improvement of IT courses and programme Recruitment of ICT trainer for aboard IT Teacher Training

Compulsory IT courses Fellowship for Students Student Projects

Council of Experts would continuously monitor and review the courses and their content in the light of rapid changes and obsolesce of technology in ICT education. Initially, the foreign ICT teachers and experts need to be recruited, as the country has no experts in ICT education. The council of experts should also initiate a programme for continuous training of IT teachers from university for upgrading their IT knowledge and skills on regular basis. Initially, foreign assistance is required to be sought. Suitable IT Course Modules, aimed at the several subjects, should be made available to all Bachelor Degree courses from other fields like Arts, Commerce and other branches of Science and Technology for a short period. In order to encourage higher studies and research, Government should provide scholarship for all bright but economically weaker students in Master as well as Doctorate degree in ICT fields. The curriculum of the software engineering from university and institutes should contain a compulsory project assignment at the final semester of the course, where students should be associated with the industries to perform a practical project in order to get the early exposure of the actual job environment. Institutes would also be benefited in enriching their curriculum by these students getting industry exposure. The reputation of the institutes/ University would also be established in industry for providing quality manpower. In this process, the industry would be most benefited in getting low cost manpower in regular basis. Government of Suriname also should encourage to network the university, engineering colleges, medical colleges and other institutions of higher learning in the country as well as neighboring Caribbean region. Presently, similar arrangement is already in place with the Adek University and UWI and University of Guyana, which needs to be broaden with all academic and research institutes. This would help in exchange of opinions, sharing scientific and technical views and knowledge within the organizations and also would help the Government to start a supplementary programme of distance education through this network for improving the quality of education. In future, Government should take proactive step to open up exclusive ICT Institute for providing quality education in all

Networking Universities

Exclusive Institute of ICT Education

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ICT fields in bachelor, master and doctorate level. This institute should also be involved in R&D activities in ICT areas. Suriname has presently no institute to provide education in ICT. However, there is a huge requirement of manpower in the industry, government, services sector in hardware, software networking. Currently activities should be focused on training relevant staffs for the institute. 5.5.3 Proposed Action Points: Education in Non Formal Sector Bridge Course Programme for Non IT Disciplines Students graduated from other branches of science, technology, and also commerce, arts should get a suitable ICT course in order to provide immediate manpower requirement in ICT industry. A proper course structure may be designed for this programme understanding their background. Private sectors may be encouraged to initiate the short term course in non-formal sector. Private schools should be accredited by the central agency for their quality of education, courseware, qualification of the teachers, infrastructure etc. Non-formal sector would also take care of the need of the capacity building measure for government officials, corporate sectors and other ICT awareness programmes.

Encourage the private sector Accreditation Mechanism ICT Awareness/ Capacity Building

5.5.3.1 Proposed Action Points: Short Term Courses in Non-formal Sector In order to meet up the immediate need of manpower for the local ICT industry as well as government sector, following short-term courses in Non-formal sector are required to be started by private institutes. Course for Call Centre Operator The following short-term courses may be offered to secondary school graduate: · Course in Computer Applications · Course in Computer Aided Drafting and Designing · Course in Advanced Computer Aided · Design Course in Graphics and Multimedia · Course in Graphics & Multimedia (Advanced Level) · IT Enabled Services ­ Call Centres Agent · Course in Computer Networks The following short-term course may be offered to science graduate from secondary school: · Course in Computer Programming The following short-term course may be offered to science

Course on Computer Programming Course on IT

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Networks and Security Course on Multimedia and Web Design Technology

Course on Software Quality Management

Course on Embedded Systems and Applications

graduate from secondary and Higher secondary school, who are having good understanding of Networking skills): · IT Networks and Security The following short-term courses may be offered to science graduate from secondary and Higher secondary school, who are having the knowledge of System analysis and computer application: · Course in Object Oriented Programming · Course in Software Engineering · Multimedia and Web Design Technology The following short-term courses may be offered to science graduate from secondary and Higher secondary school, who are having the knowledge of System analysis and design: · Course in Software Testing and Quality Management · Software Project Management The following short-term course may be offered to science graduate from secondary and Higher secondary school, who are having the knowledge microprocessor, microcontroller architecture, assembly language and C programming skill: · Embedded Systems and Applications The following short-term courses may be offered to science graduate from secondary and Higher secondary school, who are having the knowledge of System Analysis and DBMS. Following short-term courses to be introduced: · Course in RDBMS and Application Builder · Data Warehousing and Mining The following short-term course may be offered to science graduate from secondary and Higher secondary school, who are having the knowledge of Programming Skills in C, C++: · Course in Oracle 9i The following short-term course may be offered to science graduate from secondary and Higher secondary school, who are having the knowledge of relational database, Windows NT/2000 Security/Services, Select/Insert/Update/Delete statements: · SQL Server 2000 Database Administration The following short-term course may be offered to science graduate from secondary and Higher secondary school, who are having knowledge in Microprocessor, architecture and assembly language: · VLSI Design The following short-term course may be offered to science graduate from secondary and Higher secondary school, who are having knowledge of Mastering Microsoft Visual Basic 6

Course on System Analysis and DBMS

Course on Oracle

Course on SQL

Course on VLSI

Course on Visual Basic

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Course on Advanced Visual Basic

Course on Java

Course on JSP

Development course with 6 months experience: · Mastering Enterprise Development with Visual Basic The following short-term courses may be offered to science graduate from secondary and Higher secondary school, who are having knowledge of Programming experience in a highlevel language, knowledge of object-oriented concepts: · Course on Visual Basic .NET · Visual Basic .NET Programming · ASP .NET and the .NET Framework · Course on C # The following short-term course may be offered to science graduate from secondary and Higher secondary school, who are having knowledge of C++ programming or other higher education: · Certificate course on Java Programming The following short-term course may be offered to science graduate from secondary and Higher secondary school, who are having knowledge of with basic Java programming and HTML: · Advanced servlet and JSP

5.5.4 Proposed Action Points: IT Management Institutes Courses of Software Marketing In order to develop the marketing skill for the software and hardware products in domestic and international market, specific courses should be framed in association with the ICT industries and the Management institutes/University, both, in formal and non-formal level. The course should include areas like projecting Management skills and development of Software and Hardware Marketing. In order to create quality IT manpower, the courses on software quality control, software process engineering, software project management and software systems life cycle are also to be initiated. Therefore, appropriate course module should be framed to include these areas depending on the need of the ICT industry. Special attention are also to be given to develop of life skills such as business ethics, time management, team and group work, communication skills, technical report writing etc. Development of professional in Information security area is also be looked into. An Institute for ICT Professionals of Suriname should be encouraged to set up with the financial support from the industry and government, which could take responsibility to develop ICT course structure and review of IT Education and Training Programmes in the country.

Course Contents on Quality Control

Organization for IT Professionals

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The above action points in short and long term strategies could be summarized below in the Fig. 5.5(i) and Fig. 5.5(ii), indicating the identified policy measures. Fig. 5.5.(i) Proposed Model for Short Term Strategy in ICT Education

Short Term Strategy

Short Term Training Course

Teacher Training Progrrame

Upgradation Courseware

Non-formal Education

IT Curriculum in School

Initiate University Degree

· ICT Awareness programme · Encourage private company to initiate training courses · Training programme in company · Certification/ Diploma Courses · Develop suitable courseware for short term course

· Upgradation of school syllabus to include ICT component from primary level · Upgradation of High School , Polytechnics and University courses to include ICT component · Continuation upgradation

· Introduce ICT awareness programme upto 6th std. · Introduce IT tools and programming schools from 6th onwards · Implement training programme in selected schools and then implement other schools · Trained the existing teachers · Introduce Degree in Computer Science, Telecommunication · Introduce course in Computer Science, Telecommunication in Polytechnic · Hire foreign teachers · Develop suitable course materials · Upgrade courseware regularly

· Introduce training of teachers from school and University · Teachers (~50 each year) could be trained by sending them in nearby countries or even in India · Trained teachers would simultaneously take classes for others · Develop course materials for teachers

· Introduce Non-formal education, similar to DOEACC in India · Encourage private institutes to conduct non-formal course · National ICT Institute could be made resources centre to conduct the course · Develop course materials for non-formal education

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Fig. 5.5.(ii) Proposed Model for Long Term Strategy in ICT Education

Long Term Strategy

Encourage Pvt. Institute

Reform University

Develop ICT Institute

E-learning/ Distance learning

Promote IT education in School

Teacher Training Programme

Quality Controller and Certification Institute

· Introduce scheme like DOEACC (India) & encourage pvt. company to initiate these scheme · Accredit them · Develop suitable courseware · National ICT Institute, University could be the resources cenrtes

· Develop a dedicated institute on ICT Education, like Indian Institute of Information Technology (IIIT) of India to promote ICT development and

· Enforce compulsory ICT education · Encourage school education with ICT tools and contents · Develop quality elearning content · Encourage students, teachers, schools: IT Excellency awards

· Set up an institute for Quality Control · Initiate Quality Control in ICT education · Develop certification body to measure capability of ICT professionals · The body would also certify the courses

· Introduce Degree Courses in IT, Computer Science and Telecommunications · Develop courseware · Hire qualified Teachers of Mater and PhD level · Promote Master and PhD programme through introducing scholarships · Continuous upgradation of courses · Teacher training programme

· Setup National E-Learning Centre in University · Provide network to all the schools and university · Introduce technology based learning through distributed and distance leaning models · Develop web based ICT education

· Promote teacher exchange programme · Encourage teachers to attend International Workshops · Promote teachers, who upgraded their degree · On-line upgradation programme

The Table 5.5.a, below, is showing the projection of the ICT manpower in 2010 after adopting the two above strategies. Table 5.5.a Year 2007 2008 2009 2010 Formal Sector (University) 100 100 Proposed Target of in ICT Manpower Non-Formal Sector (Pvt. Institute) 500 500 500 500 Total 500 500 600 600 Cumulative Total 500 1000 1600 2200

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5.5.5 Proposed Action Points: Development of Quality IT professional In the global scenario, the developing countries are facing problems in producing high quality ICT professionals, which is mainly due to the shortage of quality teachers, lack of motivation among teachers and also innovation teaching methodologies or due to a lack of keeping themselves up-to date on the latest technical developments, insufficient equipment and outdated equipment etc. It is also observed that lack of adequate access to laboratory facilities to students due to shortage of technical and supporting staff and lack of adequate library books and journals, inadequate exposures of faculty and students to requirements of industry in terms of skill development needed in students, infrequent revisions of the IT syllabus and curriculum in IT training institutes, where changes in IT syllabus should more rapid, lack of coordination between Industry and Academic Institutes, which prevents the building up mutual confidence and trust between them, in turn puts damper in their effort to help each other for better mutual profit etc. are the other reasons. In order to address these issues regarding hindrances in creating quality IT professional some of the issues need to be addressed by the Government of Suriname. There is a need for continuation upgrading programme for University and Institutes providing ICT education through upgrading the knowledge of the teachers or trainers, purchasing of modern equipments/facilities/infrastructures. Special attention has to be given in regular upgrading and updating of the course structure for creating quality IT professionals. Quality Faculty in IT In order to run IT programmes in efficient manner the quality trainers would be needed, which is, however, not Education available as the large gap in salaries in academic institution and industry. In order to overcome this problem following steps are suggested: · Teacher Development: Periodic faculty appraisal, certification, upgrading of the IT Teacher. · Training Programme: As the technology is changing rapidly in the field of ICT, the teacher training should be made mandatory. · Strong Interaction with Industry: Teacher should be allowed work closely with industry during intersemester vacation to work on actual industry projects and thus enhancing practical knowledge, skills in terms of familiarity with the state of art IT tools and products. · Earning from Industry: The earning from the Industry should be allowed for the teacher. Up-grading of the University and other Higher educational Institutes

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Good Quality Library

Digital Library

Teacher Promotion Policy: The recruitment and promotion policy for the teacher should be associated with their industry experience apart from research and teaching requirement. · Teacher from Other Disciplines: Shortage of teachers can also be met up from the manpower completing their Bachelor degrees in the fields of Physics, Mathematic and Statistic by providing them suitable orientation course in IT. Libraries are the integral part of the educational system. In order to provide quality education, library facilities in the university and institutes should be upgraded to a level where state-of-the-art research and educational materials are available for the students and the teacher. The Government of Suriname should arrange separate fund for this purpose to promote this facility in the following way: Presently, a National Database is operating at the Library of the University, which has access to OAS documents and trade database. Digital library system can further be developed in National level, which could provide access to journals, periodicals, magazines on Information Technology. All the universities and institutes should be connected through network to access these facilities with nominal charges.

·

5.6

Development of ICT Industry

The Information and Communication Technology industry has tremendous potential to become an engine of growth and productivity improvement for all sectors of economy and for the country. With the continued thrust on liberalization, in order to make IT products cost effective and price competitive, the use and penetration of computers in the society is fast expanding. The direction and thrust perforce had to change from time to time in tune with technology developments, global developments and policies on issues like self-reliance, globalization etc. This becomes inevitable for a society to re-assess its policies on the views of best practices of developed country in the IT field. In order to promote ICT industry, the Government of Suriname should focus on improving basic issues such as telecommunications, finance, banking, revenue, commerce, electronics, human resource development, defense and rural development. These issues would also address the critical needs in the areas of information infrastructure, Internet access, software development and exports, hardware manufacture, electronic commerce, R&D in IT, manpower training and education.

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5.6.1 Proposed Action Points: Role of Government on Tax Restructure Define Software Industry IT Software means any representation of instructions, data, sound or image, including source code and object code, recorded in a machine readable form, and capable of being manipulated or providing interactivity to a user, by means of an automatic data processing machine falling under heading 'IT Products', but does not include 'non-IT products'. 'IT service' is defined as any service which results from the use of any IT software over a system of IT products for realizing value addition. The term 'IT Industry' shall cover development, production and services related to IT Products. 'Information Technology (IT) Products' should be classified in line with the WTO(World Trade Organization) classification of the Information Technology Agreement (ITA). Data Communication equipment has also to be classified, which should include Computer, Digital/Data communication and Digital/Data Broadcasting products by recognizing the progressive technological convergence of them. For encouraging more small and medium entrepreneurs, Government should reduce custom duties on the equipments including computers, mother boards, floppy diskettes, memory storage devices, integrated circuits. Custom Duty on the microprocessors, CD ROMs or Optical Disc Media or Magnetic Media containing text, data or multimedia as content, etc. should be exempted. Custom Duty on the contents of storage devices should be zero. Minimum Custom Duty should be charged for specific varieties of the capital goods required for start up of software business. Minimum Basic Custom Duty should be applied on the raw material for fiber optic cables. Specified telecom equipments required by the Internet Service Providers (ISPs) should also be kept at minimum Custom Duty. For strengthening software business and to attract more SMEs in this sector in Suriname, Income tax should be exempted on profits derived from software and services exports. Income tax reform should also include the following: · Tax on profits should not have any relation to domestic turnover. · Software and export turnover should also include IT

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Special Classification for IT Products

Custom Duty on Hardware Custom Duty on Data Storage Devices Custom Duty on Contents Custom Duty on Capital Goods Custom Duty on Fiber optic cables Custom Duty on Telecom Equipment Income Tax

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services exports. The benefits for income tax exemption to profits from exports should be extended to supporting IT Software & IT Services developers. IT Software and IT Services should be exempted from withholding tax of the Income Tax Act. Specially for small and medium enterprise, any investment made in IT products and IT software 100% depreciation should be allowed in two years for software industry.

5.6.2 Proposed Action Points: Role of Banks Relaxation of Banking Rule for IT Software and Services sector As the traditional method of asset-based funding of working capital would not meet the adequate and timely requirements of fund of the software sector, a differential and flexible approach should be adopted by giving special dispensation towards working capital requirements of this sector in view of the unique nature of the industry. The guidelines of working capital requirements for the IT software and services sector should be based on simple criteria such as turnover. Existing bank loan for initiating new business is very high. Initiatives need to be taken to fresh entrepreneurs to start up their new ventures. Banks should be advised to give 25 % of the contract value for 2 years, with the first 6 months as term loan (without collateral) and from the 7th month onwards annualized Cash Flow Statements should be accepted instead of collaterals. ICT industry, especially software and services sector, should be treated as a Priority Sector by banks. This would help to growth of this sector at initial stage. Major banks should be advised to create specialized IT financing cells in important branches. The limit of the working capital loan for the software industry should be increased as well as should be allowed for longer duration. As quantitative targeting is inappropriate for software business, therefore, a substantial increase in working capital could be provided by the banks. The interest rates of the banking loan for ICT companies should be at low compare to other business venture. Banks should be allowed to invest in the form of equity in dedicated venture capital funds meant for IT industry. Banks and Financial Institutions should be allowed to set up joint ventures with local or foreign companies for setting up

Special Loan

Special Status: Priority Sector Financing cells in important branches Working Capital Loan

Low interest for exporter Venture Capital Funds Joint VentureVenture Capital

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Funds

of venture capital dedicated funds to cater to the credit need of the industry. Such venture capitalists may be allowed to set off losses in one invested company and profit in another invested company during the block of years for the purpose of income tax.

5.6.3 Proposed Action Points: Approval Mechanism for Foreign Venture Recognizing the volume and nature of the business, high degree of competition and fast technological obsolescence faced by the ICT exporters, Government of Suriname should have special incentive for entrepreneurs investing in this sector. Blanket Approval for A blanket approval, which is already in place for Caricom Overseas Investment companies, needs to be provided for other overseas investment for acquisition of ICT companies across the board for ICT exporters with cumulative actual export realization. For overseas ventures, a dispensation should be given for Capitalization of allowing the capitalization of both goods and services. Goods and Services IT exporters should be allowed to spend freely up-to certain Spending Limit for limit of the export in foreign countries for miscellaneous IT Exporters purposes to give flexibility. Limit could be worked out in consultation with industry association. There should not be any restrictions for IT companies on Advance advance remittances for downloading software or purchase Remittances of equipment and related expenditure. ICT companies should be allowed to use their International Special permission Credit Cards in foreign countries for a variety of purposes of using International Credit like: Advance payment for IT software and IT services, paying for IT Software and IT services purchased over Cards Internet or Extranet and also for registering domain names. Regulation on Financing of ICT business

5.6.4 Proposed Action Points: Special Incentives for Small and Medium Enterprises Most of the ICT entrepreneurs in Suriname belong to small and medium enterprises (SMEs). In order to achieve the volume of software production in domestic and export market, a significant contribution from the SMEs would be needed. Therefore a special initiatives and support from the Government would be required to promote them. Some of these incentives are discussed below. A special priority to SMEs has to be given to bring them into Special Priority mainstream to play them an important role for the growth of the ICT industry.

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Simplification Government Procedure

Company's Act

Venture Capital and Market Support Study through Internationally Consultant Encourage for Attending IT Exhibitions/ Shows Encouragement for local Software Products Publicity for local Software Products

Visa facilitation

Governmental procedures such as taking permission, licenses etc. for starting up of an ICT company in Suriname need to be simplified. ICT companies, specially, IT software and IT services companies, being constituents of the knowledge industry should be treated separately than other industries in providing licenses. Company's Act should be amended to include a provision of issuance of equity to employees i.e. equity allotted to promoters, directors or employees for providing any intellectual property or value addition to the Company. Government of Suriname should play the role of enabler and facilitator to SMEs who are involved in software development and software enabled services for their venture capital and market support. A regular study should be conducted once in two years by internationally reputed consultancy companies in order to benchmark Suriname with other emerging competitors. This cost may partially/ fully be bourn by Government. Local ICT companies should be encouraged to participate in major IT exhibitions/ shows in Suriname or around the world to enable them identifying, exploring and planning business strategies. Fiscal incentives could be given to the users of the software products developed in Suriname in order to promote local software packages. Major initiatives would be required from government and industry association for developing web sites on Internet for promoting, marketing and encouraging local software products and packages to access the world market. SMEs to be encouraged to create and host their websites on server located in Suriname. On-site IT Services should be made easier by combating Visa regulations of the recipient countries through a planned diplomatic strategy to maintain the competitive advantage of Surinamese companies.

5.6.5 Proposed Action Points: Role of Industry Associations In order to provide a momentum to the growth of ICT sector in Suriname, Government and industry should have a strong linkage, where industry association could play a vital role. Industry association has a vital role in providing information on ICT companies to the Government, in order to help in formulating policies and strategies conducive for the growth of sector. The Association should analyze and raise the concerns of their members to the Government and should suggest the probable solution.

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Close Interaction with Government Information Database

Website Sharing Information

IT events, Conferences, Expositions

Close interaction with Government would be needed for sharing valuable inputs to Government at right time to facilitating its members for smarter business strategies. Industry association should main a exclusive data base, comprising of the name and major activities of their members for the use of interested companies both in local and overseas markets and also for facilitating business tie ups. The government also would be benefited in using these data for framing effective policy. Industry association should develop and maintain their website to provide the business link of local companies with international partners, to provide trade information etc. Industry association should disseminate all the information regarding Government policies, emerging market trend, other relevant market statistics etc regularly to their member companies to keep them updated. This would help them to plan their business more effectively. The continuous improvement of production processes, quality would lead cost effectiveness and competitiveness, therefore industry association needs to encourage their members to attend major IT events in the country as well as various parts of the world to know the best practices of the industries through out the world. Encouragement should involve in providing information regarding the events, procuring the registration forms etc. and in some cases providing financial assistance to the members companies. For the first time, this year, the Chamber is going to organize an ICT fair in September. It is sometime not be possible for SMEs to attend International IT events, conference etc. However, the technology in this sector changes very rapidly, thus the companies need to know the best quality practices, management practices around the world. Therefore, sometime, it would be advisable to organize IT events locally to provide an opportunity for all the ICT companies of Suriname to participate. Business meets of foreign delegations with strategically important countries should be organized to provide a forum for domestic companies to explore joint ventures, strategic alliances, marketing alliances, joint product development, technical and financial collaborations etc. Industry association should provide a business interface between Suriname and overseas companies through

Organizing IT Events in Suriname

Business meets with Foreign Delegations

Business Interface

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Interaction with Overseas Governments Development of Human Resources Active involvement of Members

Quality

Intellectual Property Rights

Campaign against Software Piracy Market Research

Online Facility Value-Added Services

Organizing Buyer- Seller Meets Receiving and Mounting Business Missions from various countries · Match-making and Contact promotion for Suriname Software companies It should work actively with overseas Governments, Embassies to facilitate the visa and work permit for their members. This interaction would be fruitful to remove the trade barriers, relaxing their rules, and removing some of the procedural hurdles etc. Industry association should also help in developing human resources required for the knowledge based IT industry. Active involvement of members should be encouraged to the forum of discussion organized by the association on various issues like HRD, Technology, Exports, Domestic Market, EGovernance, IT Enabled Services, IPR, Finance, Government Policies, Quality, etc. Members should be motivated to provide quality products, service and solution in domestic and international market, which will build brand equity for Suriname. National and International Quality meetings, schools and workshops should be organized all their members to improve their Quality awareness and to learn the best management practices adapted by other industries. It would help them to create brand equity for their products. Industry association must play a vital role to educate their members to handle issues like software piracy, IPR etc. Awareness of the intellectual property right for the software and its related services companies is the most important thing for business success and for developing an international brand name. Effective steps should be taken to campaign against software piracy. Regular market research and studies in domestic and overseas market should be organized by professional consultants and their findings should be shared with the members for helping them so as to help them adopting better market strategies and regulating the productions depending on the market demand. Industry association should provide on-line facility for data search, information dissemination and broadcast using Internet and dial-up facilities to facilitate overseas trade. Industry association should also provide following valueadded services to its members and as well as the foreign companies for ideal growth of the IT industry in Suriname: · Critical mass of information on IT and services sector of

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Suriname · Single point information · Information Kiosk for small and medium enterprises · Assistance in moving up the value chain Industry association should play an effective role for the overseas companies in locating a reliable supplier of local products, providing updated information on supply sourcing and customized services Industry association should also publish the changes of government policies and procedures, market information and other relevant statistics, developments in the international trade, business opportunities etc. and circulate them to all their members regularly. Reports on market surveys, list of exporter and importers, directories, country fact report etc. are also to be published for ready reference for the domestic and international business entrepreneurs. Industry association should also work in finding out the thrust market areas the products and services for ICT industries of Suriname and to provide local companies a global competitive edge. To do this, industry association should take initiative to develop professional partnership with other global organizations and industries associations of foreign countries.

International Partnership

5.6.6 Proposed Action Points: Enhancing Quality of the Products Quality is the most essential component in modern software business and it is the deciding factor for the companies to remain in the business of the future world. Therefore, a considerable attention would be needed for improving Quality to the acceptable standard in order to enhance their market in the domestic and as well as the in the International market. Committed to Quality Culture The quality of the software matters a lot to retain the clients for longer. In order to promote Suriname as a potential software production hub, therefore, the company should ensure the deliver a product or service that meets customer requirements, timely delivery mechanism, user friendly and technically well-designed and developed. This could be achieved by having professional staff, being customer aware, working with a well-defined methodology and using the best available development and test tools. Only a company which is committed to a quality culture would be

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expected to meet on these parameters. Therefore, all the ICT companies in Suriname should be committed themselves to the quality culture. The Government of Suriname should establish an independent organization or laboratory to deal with the issues related to quality assurance, standardization etc. for the software and software services companies. This organization should take care of the training to the software industries on quality aspects and also provide the companies with Software Testing facilities and Test Tools, Verification and Validation. This organization's operational expenses for training, testing etc. could be borne by the industry. Government of Suriname should also promote the awareness of the ICT standards among the local industries. Among the various initiatives, a CD, with search facility, may be developed for guiding software developers about the appropriate standard. The expenses of the development and future updating of the CD should be borne by selling the CD to ICT industry. The Government of Suriname should take initiatives to establish the Libraries on the IT standards for providing effective referential help for local industries. The emphasis of the Suriname IT companies should be given to focus on total quality management, with certification being an important milestone. The ISO 9000 is a useful framework for guiding quality improvement, but it might not be an adequate measure of the quality level of a company and on the tools and methodologies they use. In order to promote the Software Quality Engineering through awareness and training for Software Industries, tying up with different quality organization and working in various quality models should be considered. For example, for Capability Maturity Model (CMM), the National ICT Institute should consider in tying up with Software Engineering Institute (SEI), USA to initiate the training programme on CMM for local software companies to achieve the international standard. The training programme would facilitate industries to learn and update all the emerging areas on quality aspects like Software Quality Professionals and Software Testing Managers etc. The Government of Suriname should encourage and facilitate in setting up various organizations and agencies who could provide quality certification and train the quality aspects to the software and services industries. These institutes could have private or public ownership.

Independent Quality Institute

Promotion on Quality Awareness

Library on Quality Awareness Total Quality Management

Tie up with Global Quality Organization

Encourage in Setting up Quality Organization

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In India, many such institutes under the Government or private initiatives are engaged in these activities. Some of such national and international agencies, involved in quality certification in India for the software and software services companies, are Bureau of Indian Standards, Standardization, Testing and Quality Control(STQC) Directorate, Bureau Veritas Quality, Det Norske Veritas Indian Register Quality Systems, KPMG, Lloyd's Register Industrial, NQA Quality Systems Register Ltd., SGS Indian Ltd.

Continuous Updating of Knowledge on Quality

The growth of Suriname software industry would only be achieved if the industry meets and even exceeds international standards and practices. The software industry should contribute to the development of this new standard, as the quality aspects and standardizations are also changing with time. Encouragement would be needed for local industries for continuous updating of knowledge on Quality, participating seminars, workshops etc. This would ensure that Surinamese ICT industries are at the forefront of this new technology and ready to meet the standard when it reaches the status of an international standard.

5.7

Projection of the ICT Industry in Suriname

In the existing system, there is hardly any data to measure the real growth path of ICT industry. Few data on export and import have, however, been provided by Ministry of Industry and Trade as well as General Bureau of Statistics (ABS). An attempt has been made to show the likely project of local ICT industry with this available data. The following table is showing projected growth path of export and import of ICT products. The three-year (2002-04) growth in export and import has showed very widely varied high value, however, for a realistic calculation, 50% growth has been assumed. Table 5.6.7 Growth Path: Export and Import of ICT US$

Year 2002 2003 2004

Average Growth Future Growth (assumed)

2005 2006 2007 2008 2009 2010

1360.47 68.75 2029.14 74.6% 20%

2434.97 2921.96 3506.35 4207.62 5049.15 6058.98

Export

257044.14 361203.71 414264.85 127.6% 50%

621397.27 932095.91 1398143.87 2097215.80 3145823.70 4718735.56

Import

Source: Ministry of Trade and Industry, General Bureau of Statistics, IMF International Trade Statistics

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Presently, data and statistics on ICT sector of Suriname are not consolidated and maintained in one database. However, an attempt has been made to find out the projected ICT market of Suriname with the existing data from Custom Department. Table 5.6.7 is showing the growth path of export and import of ICT goods. The Fig. 5.6.8, below, is showing the projection of the ICT industry in 2010, with an indication of worth of total ICT market, its manpower requirements and total export and import of ICT product. Fig. 5.6.8 Growth Path: ICT Industry

4.72mnUS$ 50%

Import

0.62mnUS$ 0.006 mn US$ 1464 1000 7mnUS$ 9.2mnUSS$ 20% 10%

Export Manpower ICT Sector

0.003 mnUS$

7%

2006(Est)

2010(Exp)

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6. Identified Projects

1.

The Government must be a model for ICT users to improve its efficiency, performance as well as to ensure transparency to provide better services to the citizens. The e-government project allows citizen to access government information, service online and would strengthen the government functioning through the use of ICT tools and to speed-up the adoption of ICT by all the governmental organizations. This project would have various components including the following: · Intranet connectivity to all 17 Ministries and the cabinets of the VicePresident and the President. · Secured connectivity between the all the 17Ministries and the cabinet of the Vice President, who is the chairman of the council of ministers. · All the government offices and the data centre would be connected. Initially as a pilot phase, data centre of Ministry Home Affairs and the statistical office should be connected.

Connectivity to all the Government offices

2.

This projects would have the following components: · Information systems would be created within the governmental bodies, offices would duly be inter-connected through a network, based on web technologies to provide up-dating and standardization of technological infrastructure within governmental bodies. · Websites would be created in every government offices to provide government information and services to the citizens. Government information, circular, forms, instructions etc. could be downloaded from the websites. It should be accessed through a portal and domain address should be followed as .gov.sr . These websites should be interactive, which would be able to post questions and receive answers etc. and also it would be able to submit requests to this websites. · New organizational culture would be created to promote the usage of email, to use electronic documents and to promote the culture of reduction of usage of paper in the governmental offices and to entertain to provide citizen services through on-line possibilities. · The contents of government websites will be designed and developed in Dutch languages to make online services acceptable to all the citizens. The regular updating of the content would also to be ensured so that to avoid public inconvenience. The English version of all the core information about the Government should also be maintained and linked to all the Embassies of Suriname in other countries so that foreigner could also get important information about Government.

Governmental Websites

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3.

Government of Suriname would set up a central repository of database for all its information and data. The National ICT Institute would be made responsible for managing and most of all maintaining the security of the database. This master database would store all the government information and database including: · National identification information, Census information, Passport office data, · Financial data: income tax, payroll, budget information, insurance, pensions, banking, insurance. This initiative would also prepare financial database of individual ministries. · Trade and Industry: Export, import data, custom duties etc. · Police and Justice: The secured database would be provided to maintain the data on: o country wide all the reports of criminal acts and offences. Crime data: prosecution orders under arms act, narcotic act etc, o the case report would be accessed by the office of prosecutor office and the court and the decision of the court. o all arrests and specific information for a criminal database o vehicle database: case status, motor vehicle inspection report, vehicle details o driving license database, license vehicle application, permit, memo details, o immigration database o secured database for information and intelligence (very sensitive information) · Transportation data: air, bus ticket booking etc., · Human resource information database for all the 17 Ministries. · Database for equipment and logistics for all the 17 Ministries. · Agricultural information: seed, fertilizer pesticide, crop details, marketing, credit etc. · Districts data: villages data, commercial taxes, police etc., · Educational data: admission in schools, university, exam record, · Employment data, This initiative would also integrate the existing databases like Cebuma, Bipis, Finis etc.

National Data Centre

4.

The Community Information Centers would be created in each of the nine rural districts to provide rural citizens an access to the online governmental services. The project is aiming to create centers of access to Internet in remote corner of the communities of the main cities. This centres would be provided with computer, scanner, printer, telephone and Internet connection and would operate on non profitable basis. The installation and equipping of these centers would be provided by Government and a self sustainable model would be devised for maintaining and dayto-day operational cost. Local citizen would be charged nominally for accessing this

Community Information Centres

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services. This proposal should be adopted in the decentralization project of the districts.

5.

The communication and access to information are the fundamental rights of human being. This project would aim at broadening the Internet coverage in the country, strengthening the national infrastructure of telecommunications, citizen living at remote places could have access to information through community access centers, where Internet access would be available at nominal costs.

Access to Information

6.

In order to offer better and efficient public services, interactive web-sites, booths and Call Centers would be created to provide information services. The public correspondences, applications, claims and complaints, payments, cashier and every other services would be entertained on-line. The data would be systematized for further actions.

Online Services

The ICT awareness for citizens, education and training for teachers, students are the fundamental needs to prepare the country towards the knowledge based society. The objective of the project would be to create a general culture for the using ICT tools, to encourage the use of ICT as educational tools in primary, middle and higher education, training of trainers, modifying and adapting school and college curriculums, to pursue ICT awareness programs for the citizens. The private sectors will also be encouraged to participate in this project. Special attention will be taken so that the training programs could be available at low costs and long-distance training and self-learning mode would be used for training specialized human resources in distant places, who could later on develop and maintain their ICT tools.

7.

ICT Awareness, Education and Training

8.

This project is focusing to enhance the use of ICT tools in schools of Suriname. ICT awareness would be created from the childhood. This project would encourage the use of ICT as an element for the development for new teaching schemes and support of primary, middle and higher school education. This would encourage the discipline of investigation and self-study in order to assure human resources with ability to be updated. Teachers would encouraged to use ICT tools, CDs, Internet to prepare their lessons. This project would aim to encourage the private and public companies to donate the hardware and software to various schools. Every year, private companies and government sectors are renewing some of their office equipments, hardware, software, which they can donate to the schools. The Government of Suriname would organize the matter after discussing with private sector.

Computers for Education

9.

University of Suriname should initiate a separate faculty on Computer Science and Telecommunications to initiate a new Bachelor course on Computer Science and

Formal ICT Education

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Bachelor on Telecommunication from next academic session. This program would be created by an expert committee who will design the content of the course for the curriculum. Expertise from India and other developed countries can be taken initially in framing the course content, training the existing teachers, hiring foreign teachers etc. to overcome the problem of inadequate teachers on ICT. Suitable course content also has to be framed for other engineering and science courses in the university. This initiative would help to produce qualified software and telecommunication engineers for the private and government sectors.

10.

This project would aim to create ICT human resources in the country, where private institutes would be promoted to provide short term training in fundamental on ICT Tools as well as the Software Engineering, programming skills in C++, Database, Oracle, SQL, Visual Basics, Webpage designing, Java etc. The National ICT Institute would develop the Course content, syllabus and curricula, prepare the question papers, conduct centralize examination, and evaluate the answer sheets to provide the gradation to the candidate. The private institutes would be accredited by National ICT Institute based on their Course content, Teachers' skills, equipment, hardware, software and fees structure etc.

Non-formal ICT Education

11.

Governmental incentive scheme would be introduced to promote the SMEs involved in software and its enabled service businesses and also companies using IT in the productive sector, companies producing software, content development and computer technology etc. The incentives would involve the reduced or special tariff, tax rates for these companies. In addition to that certain mechanisms would be provided so that the incentives granted by the State would be more effective and with greater coverage for technologic innovation.

Promotional Scheme for SMEs

12.

A new government scheme will be initiated to provide financial assistance to SMEs, which would develop new business schemes and/or the optimization of their operations through the use of information technologies. It is expected to provide an additional incentive to entrepreneurs and to divulge technological solutions of broad applicability. Industry associations should indicate their needs so that Government of Suriname could act.

Incentives to Technological Innovation In SMEs

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7. Possible Areas of Collaboration with Indian Institutes

1. DOEACC: The ICT market in Suriname immediately needs skilled IT professionals to serve its existing industry. The immediate solution would be to implement a scheme like DOEACC in non-formal education system to meet the demand of manpower for the industry as well as providing shortterm training courses for existing manpower. The DOEACC Scheme has successfully been running in India and other countries such as Sri Lanka, Nepal and Uzbekistan. DOEACC has also established cross certification arrangement with Japan and Singapore for job purposes. The DOEACC certifications of O- Level (Fundamentals), A-level (Advanced Diploma), B-level(Graduate) and C-level (Masters) are recommended to be taken up for recognition by Government of Suriname for enabling the students seeking employment opportunities in Suriname. 2. C-DAC, IIIT: Government of Suriname should explore a tie-up with Centre for Development of Advanced Computing (CDAC), India or/and Indian Institute of Information Technology (IIIT), India for conducting the exchange of trainers/teachers programme regularly as, presently, Suriname has no qualified ICT teachers. This exchange programme would also help in improving training methods and preparing and updating ICT curricula. A batch of about 10 trainers may be sent to India, who would subsequently train 100 trainers in High Schools, Vocational and Polytechnic colleges. Apart from the teachers, a batch of University students can also be sent for higher studies in India. 3. IIIT: In the long run, Government of Suriname should consider setting up a state of art institute exclusively for Information and Communication Technology. In India, Indian Institute of Information Technology (IIIT) had been set up and successfully conducting for producing quality ICT manpower, involved in R&D in ICT areas along with software industries. Government of Suriname should explore possibility of collaboration with one such institute of India. 4. IGNOU: The distance learning education on Information Technology could be another area where Indian experience could be used in Suriname. This initiative would help in educating the vast manpower who are employed or left out their formal education for some reasons or the other. In India the distance learning education has been successfully carried out by Indhira Ghandhi National Open University (IGNOU) for many years. For collaborating with IGNOU for sharing their experience and other help in the distance leaning process of education, Government of Suriname might approach the Ministry of Human Resource Development, New Delhi, Government of India.

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5. STQC: The Government of Suriname may enter into joint collaboration with Standard Testing Quality Control (STQC) under Ministry of Communication and Technology for providing training and certification in quality assurance techniques in Suriname. 6. STPI: In order to encourage the Technological Park initiatives in Suriname the Indian experience could be adopted. In India, the effort of setting up of Technological Parks is mainly carried out by Government through its autonomous organization Software Technology Park of India (STPI), New Delhi. This organization has set up more than 47 such parks spreading over various cities of the country to provide infrastructural facilities like office space, communications, single window approvals, incubations, consulting, venture capitals, marketing, publicity, overseas business contacts etc. to the all SMEs operating in IT businesses. In order to build such facility in Suriname, Government of Suriname should explore the possibility to tie up with STPI, New Delhi for creating state of art Technology Park in Suriname on commercial basis. It is suggested to Suriname Government to negotiate the matter with Department of Information Technology, Ministry of Communication of Information Technology, New Delhi 110003, India for such collaboration with STPI, New Delhi. 7. NASSCOM, ESC: Suriname ICT industries must create its own exclusive association for getting special attention of this sector. Thereafter, this industry association should explore establishing tie-up with Indian IT industry associations, NASSCOM and ESC for establishing long-term association with Indian ICT industry. This would help local companies to find out their Indian partners, match making with right Indian companies etc.

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8. Joint Venture with Indian Companies

The initiative is required from the Suriname software industries to encourage joint ventures with Indian companies for mutual business interest. Mutual business initiatives would help in overcoming many hindrances and difficulties facing by the local industry. Joint venture would also help Indian companies, who are keen to explore Dutch-speaking market. Joint venture would also help Indian companies to understand the local market and the better knowledge of local requirement of Indian products and services. Some of the business areas where joint venture could be possible are: 1. IT education/training centers 2. IT Professionals 3. Software packages 4. Services 5. Project Services 6. Customized Software 7. Networking Software/internet technology 8. E-commerce Software 9. Governance Software 10. ERP 11. Application Software 12. Financial/Banking Software 13. IT Enabled Services, data processing software

8.1. Government Initiatives for facilitating Indian companies

Following are the some incentives required to be provided by Government of Suriname for having joint venture possible with Indian companies. 1. Providing grant of local treatment for Indian software companies willing to set up local offices in Suriname. 2. Proving facilities in granting visa, work permits to Indian citizens on demand and on a short notice for deputation of skilled IT professionals on-site project jobs or discussion and trial run of software developed offsite or inter-corporate transfer. 3. Provide smooth regulation for cross border transactions 4. Providing transparency in local and administrative procedures regarding taxation, simplification of rules and regulations for setting up joint ventures with Suriname outfits. The matter would be worked out through the Chamber of Commerce and their one stop window policy. 5. Providing few tax benefits like duty free import and tax free export 6. Providing skilled IT manpower locally available.

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Appendixes

I. National Informatics Centre: Reaching the Unreached- from digital divide to digital opportunities · Good Governance Through ICT · DACNET: An eGovernance Infrastructure for Globalization of Indian Agriculture comprising of projects details of Agmarket, AgRIS, AgriNet, eG4PP, e-Governance for Directorate of Cotton Development, Mumbai, eGovernance Applications at Directorate of Oil seeds Development, Directorate of Sugarcane Development, eGovernance Infrastructure for the Globalization of Indian Agriculture. · E-Governance Projects: Nagar Palika, IntraGOV, Coin, eHospital, IMSCZA, NIC-SDI, GIS for ISBEID, GeoApproach, e-FCS, IntraNIC, NRCW, CollabLand, GRAMSAT, International Cooperation, CIC(J&K), Indian Medlars Centre, CollabCAD, Business Intelligence, MES, IISFM, Tradestat, e-Filing, e-Gram Suvidha, e-Suvidha, ePanchayat, Gram Sampark, LokMitra, India-Post, Dharohar, Videoconferencing II. National Institute for Smart Governance: Capacity Building Knowledge Management III. DOEACC: An initiative on Non-Formal education in India · Building futures in IT · Course on Computer Concepts · DOEACC Courses in Computers · Post Graduate Course on Electronic Design & Technology · Regional Institute of e-learning & Information Technology (RIELIT) · Programmes on Computer Hardware · Programmes for Nurses in Soft Skills and IT Skills · IT Enabled Services/ Business Process Outsourcing (ITES-BPO) Training Programmes · Bio-Informatics IV. Media Asia Lab: Innovating for the next five billion: - R&D on ICT application focusing on ICT for healthcare, education, livelihood generation, empowerment of the disabled and providing rural connectivity in India. · CD: A film on Media Asia Lab V. STPI: Software Technology Parks of India VI. CertIn: Indian Computer Emergency Response Team VII. C-DAC: Centre for Development of Advanced Computing · CDAC in Profile · CDAC The Supercomputing people · GIST Technology Products · Governance · EGovernance Solutions From CDAC · Seed Processing Application

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· E-Governance Solutions From CDAC, ACTS: harmonizing man and machine for a more efficient present and future · Governance solutions from CDAC · R&D: CDAC- The Supercomputing people · The first step towards e-Democracy: e-Governance VIII. Advantages India: A glimpse on initiatives of international cooperation on ICT.

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Annexure -I Basic Data Sheet

Questionnaire 1. Do we have a clear vision & priorities for IT Policy? 2. What are your expectations from Government of Suriname towards the development of ICT in the country? 3. What are the priority areas, you think, to be addressed first in order to grow Suriname's ICT sector and deployment of ICT advantages towards the common citizens? (infrastructure, e-government, eeducation, e-health, networking SMEs, promoting ICT industry, tax benefit, financial reform, telecom reform etc.) 4. What would be the current ICT penetration compared to the world statistics for PC, Internet Users, Telephone lines and Cellular phone, TV, Cable TV etc.? 5. What are the Suriname's strong industry sectors? 6. Do you think these sectors would do better if embraced with ICT tools? If so what are your expectation from Government? 7. Accordingly to you, what are the main Strengths, Weakness, Opportunities and Threats (SWOT) for Suriname ICT market? (give 2 points each) 8. What incentives are the government providing for export, it may be in terms of foreign equity, repatriation of benefits, income exemption, zero duty for import etc.? 9. What are the efforts being made by Government towards the promotion of venture capital, MNCs, ESOP etc.? 10. Give the statistics (facts & figures) of growth of Suriname IT and Software market in terms of CAGR (Compounded Annual Growth Rate) for production and export in last five-year? 11. What are the future growth expectations of the ICT market in next five years? 12. What are your estimates in terms of % age of GDP regarding ICT industry during 2005-06 13. What is the share of ICT industry for domestic and export with respect to overall industry?

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14. What do you think about software spread across various segments like manufacturing, banking, transportation, public sector and telecom? 15. What is the Software skill of present manpower spreading across all platforms ­ PC, Mainframe, VAX, SGI, Mac, Sun, IBM, HP etc. 16. What are the initiatives being taken by Government and Private Sector to provide & improve connectivity 17. What is the status of HRD in IT, and how is it being taken care of various industry need? 18. How many universities / institutes are in Suriname in the formal sector for providing middle to high level IT education? Is non-formal education in ICT given a thrust? 19. What is the turn over in terms of students from degree and diploma courses? 20. Are these courses classified as IT related courses and Core IT courses? 21. Are these courses classified keeping in the mind of requirement of short terms and long term need of Suriname ICT & Software development requirement? 22. Do you have the trained faculty to teach these course? 23. Is there any non-formal sector of ICT education for producing low-level professionals for all sectors including software sector? 24. How is the manpower trained in ICT being deployed in Suriname market and outside the Suriname market? 25. How effective is the industry and academic link up in Suriname? 26. What is the scope for IT enabled services? 27. What do you think about the future path for software industry development in Suriname? 28. What do you think about IT training improving citizen participation in public affairs?

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Annexure -II Education in ICT 1. Existing system Formal ICT Education: Degree provided Certificates Diplomas Certificates Diplomas BTech BTech MTech PhD No. of Student Graduating each year Course provided No. of Faculty Qualification of the Faculties

Polytechnic Colleges

University

2. Existing system Non Formal ICT Education: Degree provided Certificates Diplomas No. of Student Graduating each year Course provided No. of Faculty Qualification of the Faculties

Institutes

3. Economy Performance at a Glance International Reserve Inflation in 2005-06 Foreign Investment in 2005-06 Attraction for Foreign Investments Export in 2005-06 Growth from last year Export Destination Import in 2005-06 Growth from last year Import sources 4 ICT Penetration

Population Fixed Telephones Cellular Telephones Televisions Cable TV connections

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Internet country code Internet Service Providers (ISPs) Internet users Internet Connections PC Population ICT Industry 5. Suriname ICT Industry Local Companies Professionals Average Wages Total Export Total Import Annual Turn over Total IT Spending in 2005 Import Duty Tax on Export 6. Total ICT Spending Areas IT Software IT Hardware IT Services 7. Total ICT Spending Segment IT Software IT Hardware IT Services

Total Spending in US$

Total Business in US$

Percentage

8. Proposed Target for ICT Industry Segment 2005 Revenue Export Import Professionals

2006

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Annexure -III Contact Details of Nodal Personnel Participated in the Report: Sr. No. 1 2 3 4 5 6 Name Mw. Simons J. Dhr. Seswowijoto Reno Dhr. Chin Ricardo Mw. Smith Jane Dhr. Spong O. Dhr. Amatkarijo Organizations Sti. Educons KKF VSB Designations Head ICT Section Member email [email protected], [email protected] om [email protected] up.sr [email protected] [email protected] [email protected] m [email protected] [email protected] oo.com [email protected] [email protected] r.sr

7 8 9 10 11 12 13 14 15 19 20 21 22 23 24.

Mw. Bakker Monique Mw. Semmoh Dhr. Atmodimedjo Mw. Playfair Claire Mw. Chin A Lin T. Dhr. Pelswijk Robert Hahn Dhr. Meyer Mw. Schenkers Muriël Mw. Boldewijn Danielle Dhr. S. Sabiran Mw. P. Punwasi Dhr. S. Cothino Dhr. J. Teixeira D. Wip

ADEK UvS Director Library Kabinet Director President Min. Financiën Dep. Head Central Bureau for Mechanical Administration Min. BiZa Policy Advisor Min. ATM MINOV Policy Advisor Min H.I Senior Officer Industry Min Plos TAS Technical Officer TELESUR Luchtvaart Dienst Luchtvaart Dienst Min TCT Min TCT Min Plos Min Plos Adek Adek Head Management Info Systems

Beleidsmedewer ker Hoofd Automatisering Policy Advisor Hfd Rekencent Member of Board Chairman,

[email protected]

[email protected] [email protected] entive.com

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25. 26. 27. 28. 29. 30. 31. 32. 33. 34.

Mw. Carole-Ann Partoredjo-Feurich, O. Elmont F. Bobson Anand Kalpoe M. A. Adhin M. K. Biharie Dhr Steven Tjitrotaroeno Colonel Dennis L. Kamperveen Mr. Marian Vincent Graanoogst, Mrs Krishna HussainnaliMathoera,

Adek Adek Adek Adek Adek Adek TELEUR Ministry of Defense Energiebedrijv en Korps Politie Suriname

Member of Board Dean Docent HoO, MoB HoD El. Eng. Lec. of Telcom. Lecturer Head Telecom Solutions Chief , General Staff , Suriname Armed Forces Chief Information System Wnd. Hoofd Justitiele Dienst,

[email protected] [email protected] [email protected] [email protected] nv.edu Steven.tjitrotaroeno @telesur.sr [email protected] hotmail.com [email protected] s.com [email protected] mail.com

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