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V. 3.0 16/07/2012

NESCAFE Alegria

FAQ

Ingredients

Milk Q: What type of milk should I use? A: Any type of milk can be used according to your preferences, but our recommendation is to use full fat or semi skimmed milk. Both fresh and UHT milks can be used. Q: Can I use powdered milk? A: We do not recommend the use of powder milk as it might not be totally dissolved by the machine water jet. An option in this case would be to reconstitute it previously to the use in the machine. Q: Can I use cream/coffee creamer? A: The machine gives you the flexibility to use cream if you prefer to have a very creamy coffee. However, one should be aware that the cream may respond differently (layers with coffee, foam quality and quantity) to the warming and frothing process. Q: Can I use soya milk? A: The machine gives you the flexibility to use soya milk if you prefer this to regular milk. However, one should be aware that the soya milk may respond differently (layers with coffee, foam quality and quantity) to the warming and frothing process. Q: Can I use concentrated milk? A: The machine gives you the flexibility to use concentrated milk if you prefer this to regular milk. The result will be creamier. However, one should be aware that the concentrated milk may respond differently (layers with coffee, foam quality and quantity) to the warming and frothing process.

Q: Do I need or should warm the milk before preparing the beverage? A: The milk does not need to be pre-warmed. For best end-cup quality, please follow the recommendation of milk quantity. The machine will heat it with the water jet and if you like your beverage warmer, you can always pre-warm your ceramic cup simply with a hot water rinse, use paper (or plastic) cups instead of ceramic cups, use milk that does not come directly from the fridge or use capsules of ambient evaporated milk, use ambient water into the water tank.

If you warm the milk in advance, we urge you to be careful because it may result in an extremely hot cup of coffee.

Coffee Q: I would like to get more info on coffee in general, what can I do? A: Visit www.nescafe-alegria.com or www.nescafe.com directly Q: Is the NESCAFÉ Alegria coffee certified / fair trade? A: NESCAFÉ Alegria coffee is not certified by any organization. However, you might want to know about the Nestlé global initiative called the NESCAFÉ Plan that brings together under one umbrella, its commitments to support responsible farming, production and consumption of coffee. For more information visit www.nescafe.com/sustainability or call the Nestlé hotline in your country: HOTLINE NUMBERS Q: What types of coffee beans are used in the NESCAFÉ Alegria coffee? What is their origin? A: NESCAFÉ Alegria coffee is a blend of coffee extract and finely ground roasted beans, with a dominant flavour of finest Arabicas balanced with bolder flavours from Robusta beans. Nestle does not communicate the origin of the beans but select carefully the best beans from around the world. Q: What are microgrinds? Where do they come from? A: Microgrinds are very finely ground roasted beans. They are added into the pure coffee extract as a finishing touch to deliver premium body and flavor for an irresistible overall cup experience. More info on http://www.nescafe-alegria.com/worldwide/en-gb/Coffee/Pages/The_perfect_blend.aspx Q: Is NESCAFÉ Alegria coffee real coffee? Does it contain any type of additives? A: Yes, it is 100% pure coffee and contains no additives. Q: What's the expiry date of a coffee pack that has not yet been opened? A: The expiry date of the coffee pack is printed on the bottom of the cartridge.

Q: How long can I keep the coffee in the coffee tank in the machine? A: Since the coffee gets transferred from one aroma lock (Air tight) container into another closed container, it has very limited exposure to the air. This results in the coffee being very well preserved and long lasting in comparison to other jars or sachets. The full aroma is present for up to five weeks. Q: Where is the NESCAFE Alegria coffee made? A: The NESCAFE Alegria coffee is manufactured by Nestlé in Japan following Nestle's quality standards, including the European standards. Q: How many beverages can I do with one coffee pack? A: 120 espresso OR 60 lungo or latte macchiato OR 40 americano or cappuccino

Water Q: What kind of water can I use? Can I use tap water? Should I filter water? A: Any source of clean potable water can be used for the NESCAFE Alegria A510 machine. We recommend using the water that would be used as drinking water whether that is tap or filtered water. If you use a filter to remove water hardness, this may also have a positive impact on the descaling frequency / lifetime of your machine.

Machine

Q: How many beverages can I do with one water tank? A: 0.8L ­ 16 Espresso or 6 Lungo or 3 Americano or 4 Cappuccino or 4 Latte Macchiato 2.0L - 40 Espresso or 15 Lungo or 8 Americano or 10 Cappuccino or 10 Latte Macchiato Q: Is brewing stopped automatically? A: Yes, the brewing process is automatically stopped at the appropriate amount for the selected coffee item. So you will have the same quality cup after cup. Q: Can I use a dishwasher to clean parts? A: It depends on the parts; in the user manual you can see which parts cannot be dishwashed.

Q: How to descale the machine? A: Visit http://www.nescafe-alegria.com/worldwide/engb/Machine/Pages/Explore_the_smart_machine.aspx to see how to descale the machine ­ watch the video. Or if you bought a machine already, you may refer to your User Manual, which is also available in the web site. Q: What kind of descaling agent should I use? A: Any commercially available descaling agent recommended for coffee machines, preferably liquid. Q: Where can I find the machine serial number? A: The serial number is at the bottom of the machine. It is a unique 22 digits code including numbers and letters. Q: How do I clean the machine? A: Visit http://www.nescafe-alegria.com/worldwide/engb/Machine/Pages/Explore_the_smart_machine.aspx to see how to clean the machine ­ watch the video. Or if you bought a machine already, you may refer to your User Manual, which is also available in the web site. Q: Can I use this machine at home? A: NESCAFE Alegria A510 has been designed primarily for use in offices and small workplaces in general. You may use it at home but you need to buy the product from the same reseller as if it would be for your office as it is not available in supermarkets. Q: I've seen the machine in a shop, is it easy to use? A: Yes, the machine has been designed to be very user-friendly but the best would be to visit our website where there are videos that show how to use the machine. Q: Where is the machine made? A: It is made in China by a German company called WIK. Q: I've seen a big Alegria machine in a bar, what is the difference? A: NESCAFE Alegria has also another range of equipments for heavy professional usage, i.e. bars, restaurants, etc. The NESCAFE Alegria A510 is designed for small workplaces.

Final Beverages

Q: What are the nutritional values of the beverages? (Calories, fat, protein, etc) A: Please refer to our web site for the full information on the nutritional values. Q: What's the difference between the various beverages?

A: For a full description of each beverage, please visit:

http://www.nescafe-alegria.com/worldwide/en-gb/Coffee/Pages/Five_great_varieties.aspx

Accessories

Q: What's the maximum height for a cup to fit in the machine? My cups don't fit A: The maximum height of the cup is around 10 cm but the ideal is to have it a bit smaller to allow space for the foam in the cappuccino or latte macchiato. Q: Why is there only one mark line on the cup and two in the dosing cup? Which one should I use then? A: You may use any of the 2 measures. The difference between Cappuccino and Latte Macchiato is mainly due to the quantity of coffee. Q: Can I use Alegria cups in a dishwasher? A: Yes. Q: Can I use the NESCAFE Alegria cups in a microwave? A: Yes.

Price / Availability

Q: Where can I find the best deals for the machine and/or product? A: The price policy of our partners is not defined by Nestle. You may choose the better deals by contacting directly our re-sellers from the NESCAFE Alegria web site. Q: Can I buy machine/product on-line from another country? A: Our on-line resellers fix their own policy in this respect. On the warranty side, it will only be valid in the country of purchase, i.e. a machine bought in Germany will have the warranty valid in Germany only.

In case you could not find the answer to your question in our FAQ, please send us an email at:

[email protected]

or click in the "Contact us" link of our web site www.nescafe-alegria.com to send us a message.

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