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Gerald G. Neville

775.224.1575 540 Brick Oven Ct., Fernley, NV 89408 [email protected]

OBJECTIVE Professional Customer Service / Sales SKILLS & TALENTS More than one years experience Aflac Accident & Health Insurance Sales, Reno. More than twelve years experience as a Senior Support Analysis; analytical and technical; excellent engaging communicator; recognized by industry professionals and end-users for knowledge, patients, and integrity; performed at a, "Consciously Competent" learning level; top 2% of peers' achieving top call volume statistics; accurate, attention to detail; timely problem identification and resolution for economic gain; worked independently. EXPERIENCE · · Accident Insurance Sales Accurate identification and resolution of the issue(s) and application functional questions posed by end-users, accounting professionals and VAR's; M.A.S. 90/200 accounting software; core applications; wholesale manufacturing; work order processing; point-of sale; report creation; data conversion and integration; consulting and management; timely resolution meeting objective under budget or expectations. Consulted, sold, lead, managed, modified, implemented, documented, and supported accounting software applications for distribution firms, accomplishing timely solutions and objectives; contributing to clients' business success. Managed a staff of four providing accurate recording and reporting systems through financial statements. Migrated industry leading accounting software and hardware solutions improving productivity and moral. Produced timely and accurate reports enhancing business decisions. Produced and reconciled financial statements and reports according to GAAP standards. Prepared payroll, state, and Federal forms.



EMPLOYMENT Aflac Insurance, Agent ­ Reno NV, 2009 - 2011 Owner, Consultant / Systems Analyst - Neville & Associates, Gardnerville, NV, 2001 - 2008 Senior Systems Analyst / Consultant - SoftCom Inc., San Jose, CA, 1996 - 2001 Systems Analyst - Sage Software Inc., Irvine, CA, 1991 ­ 1996 Owner, Consultant / Sales ­ Neville & Associates, Huntington Beach, CA, 1986 - 1990 Accounting Manager - World Wide Vacations Inc., Irvine, CA, Staff Accountant - Glasser & Mermelstein CPA, Santa Ana, CA EDUCATION B.S., Business Administration / Accounting, University of California, Long Beach


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