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Session number M210

modeling with NLP

capturing and transferring expertise in organizations

© realisation Iris Komarek

Astd Conference, © Orlando, June 4 2001 mind systems! & Advanced Behavioral Modeling Inc.

Session number M210

modeling with NLP

capturing and transferring expertise in organizations

© realisation Iris Komarek

Astd Conference, © Orlando, June 4 2001 mind systems! & Advanced Behavioral Modeling Inc.

Why Modeling

NLP

Modeling the Komponents How to do it presenters

What else

Bert Feustel ! Germany, Munich ! president of mind systems!, institut for strategic communication ! consultant, trainer, modeler, business coach ! expertise in NLP, modeling, change management, coaching and training design ! founder and former president of GANLP, DVNLP and INLPTA

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

Why Modeling

NLP

Modeling the Komponents How to do it presenters

What else

Dr. Wyatt Woodsmall ! USA, Washington, DC ! president of Advanced Behavioral Modeling, Inc. ! consultant, trainer, modeler, business coach ! NLP Master Trainer and Master Modeler ! Past President of IANLP ! Founder of INLPTA

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

Why Modeling

NLP

Modeling overview Komponents

How to do it

What else

why modeling ? NLP modeling components how to do it benefits

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

Why Modeling

NLP

Modeling overview Komponents

How to do it

What else

why modeling ? NLP modeling components how to do it benefits

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why Why Modeling modeling

NLP

modeling components

how to do it

benefits

what is modeling ?

! it is a model-based training process ! for rapidly and cost-effectively capturing, replicating and transferring any expertise, ability or skill. ! modeling is a process for replicating human excellence.

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

Whywhy do Modeling

NLP

modeling

modeling components

how to do it

benefits

the Pareto Law

! 80% of results are produced by 20% of the people ! those 20% who are high performers do things that the other 80% do not do ! what would happen if the skills of the 20% could be captured and transferred to the other 80%?

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why Why Modeling modeling

NLP

modeling components

how to do it

benefits

lot of experts teach others to enhance their performance, but

! they are rarely successful ! their students rarely become as good as they are

there is a simple reason:

! experts are not consciously aware of what they do ! experts operate out of unconscious competence

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why Why Modeling modeling

NLP

modeling components

how to do it

benefits

modeling is a process that makes it possible to transfer expertise !

modeling is the...

! capturing ! encoding and ! transferring

... of expertise

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

Why Modeling

NLP

Modeling overview Komponents

How to do it

What else

why modeling ? NLP modeling components how to do it benefits

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

what is NLP?

! neuro-linguistic programming ! it is a behavioral science change technology developed by Richard Bandler and John Grinder in the early 70's in California ! the methodology of NLP is called "modeling" ! influenced by Virginia Satir, Milton H. Erickson, Fritz Perls, Paul Watzlawick, Gregory Bateson, H. Maturana, and F. Varela

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

some methods of NLP

! how to build rapport ! how to ask relevant questions (meta model) ! how to use anchors (classical conditioning) to utilize resources ! how to change perspectives (reframes) ! how to use different thinking styles (VAK) ! how to utilize hypnotic language patterns (Milton model)

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

Why Modeling

NLP

Modeling overview Komponents

How to do it

What else

why modeling ? NLP modeling components how to do it benefits

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

question ! not only: what is an expert doing?

! but: what is going on in an experts mind?

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

NLP modeling components

! perception & attention ! sensory acuity ! representations & submodalities ! strategies ! physiology & behavior ! beliefs ! values ! metaprograms ! identity

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

perception & attention

! where is the focus of attention? ! visual ! auditory

V A

! kinesthetic K

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

sensory acuity

! fine distinctions within a sense

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

representations & submodalities

content structure size, distance, sharpness ... loudness, location ... pressure, texture ...

V A K

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

strategies

! sequence of representations V ! Ad ! V / V ! K ! A / A ! Ad / A d ! T.O.T.E (test-operatetest-exit) cybernetic loop

e c r + e r

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

physiology & behavior

! posture ! muscle tone ! blood pressure ! pulse rate ! breathing

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

beliefs

! assumptions ! knowledge ! cause-effects ! rules

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

values

! abstract notion of what we will invest time, energy and resources to achieve or avoid ! priorities ! filters ! motivators

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

metaprograms

! set of patterns of information processing ! behavioral reaction ! attention direction and preferences of thinking

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

identity

! roles in which the expert sees him/herself ! self-concept

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

Why Modeling

NLP

Modeling overview Komponents

How to do it

What else

why modeling ? NLP modeling components how to do it benefits

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

how to do it ­ step by step

! select the experts ! extract the components ! synthesize the components ! build and test the model ! train, or use the model as a blueprint

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

selection of the experts

! define a set of criteria for experts and contrast subjects ! If you model mediocrity, you get mediocrity

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

extracting the components - utilize

! questionaires ! interviews ! observation ! as-if-frame

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

synthesize the components

! compare components: ! experts with experts

! experts with beginners ! beginners with beginners

experts beginner

+ +

© realisation Iris Komarek

+ + -

trivial irrelevant relevant important

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

build and test the model

! create a consistent plausible model

" can one still be an under performer using this model? " is there a gain in performance by the people who use the model?

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

train or use the model as a blueprint

! design a training which installs the components of the model ! design a selection instrument using the components of the model ! design a man-machine interface using the components of the model

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

modeling flowchart

select experts elicit strategies, beliefs, values... synthesize data design model based training conduct training refine training finalize training train the trainers monitor and revise

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

Why Modeling

NLP

Modeling overview Komponents

How to do it

What else

why modeling ? NLP modeling components how to do it benefits

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

why modeling

NLP

modeling components

how to do it

benefits

benefits

! reduced training time ! increased skill levels ! create a selection instrument ! further enhance expert performance ! improve man-machine interface ! create training and tailor it to trainees ! training evaluation tool

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

Questions ?

© realisation Iris Komarek

© 2001 mind systems! & Advanced Behavioral Modeling Inc.

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