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NORBURy HEaLTH cENTRE

NORBURy MEdicaL PRacTicE 2B Pollards Hill North Norbury SW16 4NL Tel: 020 8679 6591 www.norburymedicalpractice.co.uk

dr Noureen Chaudery FrCGP dr Kalpesh Shah FrCGP

WELCOME TO THE PRACTICE

This publication tells you about the practice and services that we offer, therefore please read it carefully. We trust that you will find it helpful and informative and we suggest that you keep it safe for future reference. This practice is based at Norbury Health Centre, 2B Pollards Hill North, Norbury SW16 4NL. We are committed to the delivery of high quality patient care. Paul Wolffe caring GP surgery award winner 2005. The Croydon Intermediate Gynaecology Service (which operates from Norbury Health Centre) has been nominated for the following awards: PBC Vision Awards Finalist 2009 ­ Improving Services for Patients PBC Vision Awards Finalist 2010 ­ Improving Services for Patients and Best Integrated Care Model HSJ Awards Finalist 2010 ­ Clinical Service redesign

Norbury Hall

RESIDENTIAL HOME

Set in beautiful Norbury Hall Park, this elegant listed building offers its residents peace and tranquillity in a friendly home environment. All staff are selected for their commitment and their sensitive nature which is reflected in the quality of care given. Norbury Hall is notable for the high standard of its interior décor which is completed by all the equipment necessary to provide the best possible care. Facilities include: En-suite rooms · Personal call system Visits by physiotherapist, chiropodist, hairdresser, doctor and clergy Special diets catered for · Visitors welcome Only two minutes' walk from the High Street

Norbury Hall is a member of The Social Care Association and is registered with The National Care Standards Commission.

yOUR dOcTORS

Dr Noureen Chaudery (Female) MBBS FrCGP LrCP MrCS dFFP dCH dGM registered 1991 Special Interests: paediatrics, obstetrics, gynaecology, family planning and diabetes. Dr Kalpesh Shah (Male) MBBS FrCGP MrCOG(I) dFFP Post-graduate certificate for Teachers in Primary Care registered 1994 Special Interests: obstetrics, gynaecology, teenage health problems and sexual health. Dr Mustansar Rafique Dr Rohitha Athukorala Dr Sadaf Saqib (Male) MBBS MrCGP FrCSI FCPS dFSrH Special Interests: minor surgery and men's health (Male) MBBS dFFP MrCGP Special Interests: geriatrics and elderly care (Female) MBBS MrCGP dFSrH Special Interests: family planning, diabetes and dermatology.

Please phone for a copy of our brochure or to arrange a visit.

Tel: 020 8764 9164 · Fax: 020 8679 9636

55 Craignish Avenue, Norbury, London SW16 4RW New wing now registered for EMI (elderly mentally infirm) residents.

Surgery reception is open from Monday to Friday 8.30am - 6.30pm. All the doctors consult between 9.00 - 11.00am and 4.00 - 6.00pm on the following days: Dr Chaudery Monday, Wednesday, Thursday and Friday Dr Shah Monday, Tuesday, Wednesday and Friday Dr Rafique Monday, Tuesday, Wednesday, Thursday am and Friday am Dr Athukorala Monday, Tuesday, Wednesday am, Thursday am and Friday Dr Saqib Thursday and Friday

SURGERy TiMES

dOcTORS' cONSULTiNG HOURS

For 24 hour information click to: www.norburymedicalpractice.co.uk

To feature your business in our booklet call 0800 612 1516

Norbury Hall Residential Care Home

Norbury Hall is a stunning Grade II listed building set in 8.5 acres of parkland and dating back to 1802 when it was built by William Coles. In 1887 it became the home of the Mayor of Croydon. Now it has been adapted to cater for the elderly and a new wing has been created for those suffering with dementia. All our friendly staff are highly trained and well equipped to provide the highest standards of care. We have a dedicated Activities Manager who continually organises a range of activities, entertainments and outings for residents. In addition, Norbury Hall offers many services such as: * Weekly GP surgery held at the home * Reflexology and aromatherapy sessions * Visiting dentists and opticians * Church and other religious visits * Specialist diets * Hair salon held at the home * Private secure gardens * Private car park for visiting family and friends Norbury Hall boasts two large lounges, two dining rooms, a conservatory and a beautiful sun lounge as well as many areas to entertain visiting family and friends. We also offer a variety of bedrooms including shared, single and single en-suite of which all boast park views. Long stays and respite care are also offered. For more information, please visit us at www.norburyhall.co.uk or call 020 8764 9164 for our brochure or to arrange a visit.

Practice Manager - Mr rasiklal Shah (AMSPAr) keeps the whole team together and looks after the day-to-day management of the practice. If you have any questions or complaints about administration or aspects of your care, the practice manager will endeavour to resolve these for you. Assistant Practice Manager - Mrs Kay Coles (AMSPAr) joined the surgery in 2008. The assistant practice manager leads the reception/administration team. Their main responsibility is to ensure smooth running of the reception team. They are available at the reception front for any help you need. Reception Staff - The staff behind the reception desk will assist you in making emergency and routine appointments to see your doctor, undertake repeat prescriptions, answer your queries and offer help and assistance at all times. It is a legal requirement that confidentiality of patients' records is maintained at the highest level by all staff. Reception staff have a difficult job, with phone calls and enquiries coming from all directions. When telephoning for medical attention, the receptionist may ask for a few details. All reception staff have been fully trained and make these enquiries to help you in the most appropriate way. Please rest assured that the information given to the receptionist will be dealt with in full confidence. Staff - Miss Susan richardson Administrator Ms Andrea Fenn Administrator Miss Mary O'Sullivan Admin/receptionist Mr Luis Gonsalves Administrator Ms debbie Baker receptionist Mrs Ajara deen receptionist Miss Aashni Shah Gynaecology Clinic - Administrator Mrs Pauline Little Admin/receptionist Miss Vanessa Taylor receptionist Ms Carol rickwood receptionist Ms Beverley Hewins receptionist Mr Jean-Luc Kanku receptionist Mrs Linda Taylor receptionist Mrs Adele rutledge Admin Clerk Mr Mark Araujo Scanning Clerk Miss Gillian Nankinga-Kazibwe Secretary

PRacTicE STaFF

ADVERTISING FEATURE

· REPEAT PRESCRIPTION SERVICE · ALTERNATIVE MEDICINES · CHIROPODY · PREGNANCY TESTING

As your local community pharmacy, situated near the surgery, we also offer excellent value with a wide variety of toiletries and baby care, cosmetics, perfumery, photographic developing and printing services, etc.

Opening Hours Monday to Saturday 9.00am to 5.30pm Sunday CLOSED

Prescription for success

BIDS Chemist has been delivering a fast, friendly and reliable service to the local community in Norbury for over 25 years, having been established in 1980 by resident pharmacist Rasiklal Z Shah. "We're an independent pharmacy, so we're able to take our time with clients and offer them a personal service designed to meet their every need,' said Mr Shah, who qualified as a pharmacist in 1977. It's a service with its roots in traditional NHS dispensing, but which now offers much more. "Alongside our dispensing service, which includes collection of the prescription from local GP surgeries and, where necessary, delivery of the items, we offer our clients a range of enhanced services," added Mr Shah. "These include smoking cessation advice, minor ailment diagnosis and medication usage reviews, all of which are conducted in our private consultation room." Bids Chemist also offers a complete digital photography and passport photograph service, as well as having an extensive stock of cosmetics and toiletries by some of the biggest designer names. For more information, please call Bids Chemist on (020) 8764 2230.

ADVERTISING FEATURE

TRaiNiNG

Physician Assistant This is an intensive two-year full-time postgraduate programme designed to prepare graduates in life or health sciences for work in this innovative new health service role. The PA works under supervision one day a week at the surgery. It follows the Competence and Curriculum Framework for the Physician Assistant prepared by the department of Health, and builds on the success of this role in the United States over the last 40 years.

To advertise your business in our booklet call 0800 612 1516

For the latest information click to: www.norburymedicalpractice.co.uk

Postgraduate It is government policy that all doctors undergo an 'apprenticeship' comprising three years of postgraduate training which includes one year's general practice experience in a training practice. We are an accredited training practice. Our doctors undergoing training are called GP Registrars/FY2 Doctors. They are qualified doctors who have undergone five years' medical school training. They are fully able to deal with all your problems and are supervised. As part of the GP Registrar's training they will occasionally be videoing consultations with patients throughout the year; these recordings will then be used as a teaching aid. This is both confidential and optional and you will always be asked for your consent to take part before videoing. Undergraduate We also have medical students attached to our practice from St George's Medical School and Guy's, King's and St Thomas' (GKT) College Medical School. They sit in with the doctors in the surgery as a very valuable part of undergraduate training. you will be informed beforehand if there is a medical student present. If you do not wish a student to be present during your consultation, please say so and you will see the doctor alone. your co-operation in this important area is much appreciated by students and GP registrars alike.

aTTacHEd STaFF

Health Visitors These are trained professionals who provide care that caters to the needs of the young, expectant mothers and young families. They can be contacted via the Norbury Health Centre main switchboard on 020 8274 2900. District Nurses They attend to the needs of those in the community who are unable to come to the surgery. Community Midwife There is an attached midwife who provides care to the practice patients during pregnancy and in the postnatal period. She runs an antenatal clinic with one of the practice doctors every Friday morning. Other attached staff include: Dietician Chiropodist Diabetic Dietician Health Visitor For The Elderly

Specialist Nurse Marion Leonard rGN/ENG A51, ENB 928 (diabetes) ENB N97 (diabetes Primary Care) ENB 8103/r71 Contraception and Sexual Health. Thames Valley University/Marie Curie breast and cervical screening. Asthma - rCN Travel Health - rCN & Magister Practice Nurse Audrey Lee Karaan BSN rN SrN rGN The nurses are happy to help and they run the following clinics: diabetes, coronary heart disease and asthma and check blood pressure as well as helping doctors in minor surgery and confidential teenage advice service, pregnancy/preconception advice, family planning, cervical smears, well man and well woman checks, weight control, smoking cessation advice and a comprehensive travel health and vaccination service, medication reviews and services for older people. The Treatment Room Nurse and Healthcare Assistant Appointments are offered from Monday to Friday 9.00am - 5.30pm for blood tests, ear washouts and some dressings. Healthcare Assistants Anne Coe and Mr Nikhil Shah are involved in health checks and assist the doctors in various clinics and procedures.

NURSES

aPPOiNTMENTS

We use an appointment system in this surgery. Appointments may be made by telephoning or by calling in at the surgery. If you cannot keep an appointment please inform us as soon as possible as this will assist others waiting for appointments. When you arrive for your appointment, book in with reception or use the touch screen on the left hand side of the waiting area. The practice uses a text messaging service to remind patients of their appointments. reminder texts are sent to mobile phones so please ensure the practice has the correct number.

EMERGENcy cONSULTaTiONS

These should ONLy be requested for conditions requiring urgent medical attention and should be for one problem only. you would be asked to make a routine appointment to address any other issues. Please be prompt for your appointment and please be patient. Most delays will be due to an emergency or the necessity of longer consultation for certain patients. If you need to be seen urgently for a medical emergency then you will be offered an emergency consultation with one of the doctors (who may not necessarily be your usual doctor). Please ring prior to coming to the surgery so we can arrange an appropriate time to come in for an emergency consultation.

PHLEBOTOMy SERvicE

We have a phlebotomist who is highly trained in taking blood sampling. This service is available for our patients between 8.35am - 12.30pm by appointment. Patients have a choice to have their blood tests done here or at Mayday Hospital Monday to Friday 9.00am - 4.00pm where no appointment is needed or Brigstock Medical Practice by appointment. Other specimens should be left in the treatment room at the surgery by 12 noon in order to be picked up by the daily hospital collection.

TELEPHONE cONSULTaTiONS

We are pleased to speak to you on the phone to give advice or discuss results. In fairness to other patients, we would prefer not to be interrupted during surgery time unless it is an acute medical emergency. We are happy to speak to you on the telephone in the morning. you will need to give us a telephone number (landline preferably) where you can be contacted. Please inform us of any change in your telephone number so that we can contact you for resolving any urgent issue regarding your healthcare. We will also need to amend your details in our roll out text messaging service.

For 24 hour information click to: www.norburymedicalpractice.co.uk

For the latest information click to: www.norburymedicalpractice.co.uk

HOME viSiTiNG

Patients will be visited at home if housebound or suffering from a serious medical problem that makes travelling difficult. Remember: it is better to be seen at the surgery where we have facilities for examination and treatment and it makes the best use of time. A doctor can see up to five patients in the surgery in the time it takes to do one home visit. Please phone before 10.00am so that the doctors can prioritise. We expect children to be brought to the surgery except in exceptional circumstances and we will, if necessary, see them urgently. It is not harmful to bring a child out when they have a temperature. Please give the receptionist as much information as possible, including the `phone number and the address from where you are calling. Emergency visits can be arranged by contacting the surgery during surgery opening hours.

acUTE EMERGENciES

If you are confronted by a serious problem such as severe chest pain, collapse, unconsciousness or severe bleeding, call an ambulance by dialling 999. Our repeat prescription system follows the National and Croydon NHS prescribing policy. If you take medication on a regular basis you will need to make further requests by using the tear-off slip on the right hand side of the computerised prescription slip which you can hand in at the reception or post to the surgery. your usual pharmacist can order repeat prescriptions on your behalf. If posted, do remember to enclose a stamped addressed envelope. Please allow two working days for your prescription to be ready, making extra allowance for bank holidays and weekends. Prescriptions can also be requested online once an online registration process with the surgery has been completed. With patient safety in mind, every six months you will be asked to see a doctor or nurse to review your medication. Note that a rEPEAT PrESCrIPTION rEQUEST WILL NOT BE ACCEPTEd By TELEPHONE as serious mistakes can happen in taking messages on the phone. If you do run out of your repeat medication then an emergency supply can be obtained from your regular pharmacist. It usually takes about two weeks for the results of tests to be ready. After this time routine enquiries about results are welcome (but please only contact reception between 2.00 - 4.00pm when it is less busy). The receptionist may be able to give you the result under the doctor's instruction but CANNOT make any comment. Also, for reasons of confidentiality, results will only be given to the patient concerned. In the event of an abnormal result, it is our policy that the practice will contact the patient to arrange an appointment face-to-face or via telephone to discuss the result.

REPEaT PREScRiPTiONS

EMERGENciES OUT OF HOURS

When The Surgery Is Closed You Have A Choice: If you wish to speak to an emergency doctor between the hours of 6.30pm and 8.30am weekdays and at any time throughout weekends and bank holidays, please phone 0845 603 8517. The out-of-hours service is provided by PatientCare 24 (previously known as CrOydOC) and our telephone is diverted to them when the surgery is closed. The Following Services Are Also Available: GP-led croydon NHS Walk-in centre: This is located at Impact House, 2 Edridge road, Croydon, Cr9 1PJ and is open every day of the year to offer fast and convenient access to healthcare advice as well as treatment for minor injuries and illnesses. Open: Monday to Friday 8.00am - 8.00pm Weekdays/Bank Holidays 8.00am - 8.00pm Mental Health crisis Line: This 24-hour helpline is manned by experienced community psychiatric nurses. The service is commissioned by the South London and Maudsley NHS Trust. Telephone 020 3228 6000. Minor injuries Unit: This is located at the Parkway Health Centre in New Addington (telephone 020 8251 7225). Treatment is available for a wide range of minor injuries and health problems without appointment. The Unit is open seven days a week from 2.00 - 10.00pm.

ENQUiRiES aBOUT TEST RESULTS

cHaNGE OF PERSONaL dETaiLS

If you change your name, address or telephone number, please give full written details, including your new postcode, to reception. A doctor's sick certificate is not required to cover the first seven days of an illness involving time off work. Completion of a self-certificate is all that is needed. This form is usually presented to you by your employer upon return to work and is also available from your local DSS office. Periods of illness exceeding seven days do require a doctor's certificate. If, for whatever reason, you require a doctor's certificate to cover sickness for less than seven days, this can be provided but a charge will be made (displayed at the reception desk).

Sick NOTES

ExTENdEd OPENiNG HOURS

The practice runs a late evening surgery on Monday evenings till 8.45pm for people who are unable to access the GP surgeries during the usual opening hours due to their work commitments. These appointments are with doctors but at times nurses will be available and they are only for pre-booked patients. We would like to emphasise that these appointments are for the concerned patient only and requests to see other family members will not be accepted as per the department of Health Extended Hours guidelines. For emergency situations patients are advised to contact the out-of-hours emergency service, PatientCare24, as per normal.

SERvicES OUTSidE THE NHS

Certain certificates and examinations are not covered by the NHS and for these a fee is charged according to the British Medical Association recommended scales. Such services include private certificates, holiday cancellation certificates, fitness to travel, freedom from infection certificates, BUPA, PPP etc claim forms, insurance certificates for continued sickness, passport forms etc, medical examinations, fitness to drive, fitness for certain sports, pre-employment medicals, HGV etc.

For 24 hour information click to: www.norburymedicalpractice.co.uk

For the latest information click to: www.norburymedicalpractice.co.uk

At Norbury Health Centre there are reserved car spaces for the disabled in the car parking area. There is wheelchair access to the building and provision of lifts to access the first and second floors. There is also a disabled patient WC. Reception staff will be more than happy to make your visit to the surgery comfortable.

diSaBLEd accESS

cLiNicS

A wide variety of clinics is offered by this practice. Croydon Intermediate Gynaecology Clinic (CIGS) - We are proud to offer the nationally recognised high quality one-stop, community-based service for gynaecological problems for Croydon patients. This service was as a result of redesign by NHS Croydon, to simplify and shorten the patient pathway, by providing one-stop care with access to diagnostics on the day of first appointment. It is a truly patient-focused care, which was selected as a finalist at a national level in The PBC Vision Awards 2009, 2010 and The HSJ Awards 2010. Antenatal Clinic - We run an antenatal clinic every Friday morning from 9.00 - 11.30am. It is run by one of the doctors with the help of the practice nurse/healthcare assistant. The midwife also runs her clinic at the same time in the surgery. Child Health Surveillance - Appointments are offered at the end of our morning surgery each day for child development checks and immunisations. An opportunity is also presented to discuss any other problems, eg sleeping, feeding or indeed any other health issues that may be causing concern. Minor Surgery - We are an accredited practice for minor surgery. The doctors carry out a range of surgical procedures. you should consult your doctor to discuss whether a particular procedure could be carried out at the surgery. Liquid Nitrogen Clinic - This is run once a month on a Thursday morning. It involves removal of certain lesions by freezing them. Please see one of the doctors for authorisation for treatment at this clinic. Cervical Smears - Cervical smears are carried out in the surgery by the doctors or practice nurse. All our female patients aged between 24-49 will be invited to attend every three years and those between 50-64 every five years unless an early repeat is required following an abnormal result. Contraceptive Services - All doctors and the practice nurse provide a full range of contraceptive services. Fitting of a uterine contraceptive device (coil)/insertion of implant can be arranged with one of the doctors. Immunisation For Foreign Travel - As well as the practice nurse providing comprehensive advice about overseas travel and vaccination, we are registered as a yELLOW FEVEr CENTrE. Please make an appointment to see the nurse at least eight weeks before intended date of travel. Flu Vaccination - Influenza vaccination is particularly recommended for patients with heart, lung or kidney disease, pregnant females, diabetes and patients over the age of 65. Please contact the reception staff in September for details of the vaccination dates and to make an appointment. Diabetes Care - We provide enhanced diabetes care to our patients with in-house management of insulin treatment.

Quality and taste

MIRCH MASALA, with high-quality restaurants throughout London, including Croydon and Norbury, offers an exciting menu of traditional and contemporary Indian dishes to patrons of all ages. "Mirch Masala bears the name of the most basic ingredients in Indian cuisine," explained owner Waqar-Ul-Hasan-Sabir, who opened the first restaurant in Norbury in 1995. "Most Indian cuisine doesn't offer the subtle flavouring of these highly-charged spices, which are the basis for every dish we serve." Using only the finest fresh ingredients and with a commitment to healthy cooking techniques, it's little wonder that Mirch Masala now has seven popular and well-respected restaurants. "We always offer a range of low-fat options, and we use vegetarian oil to cook each dish.Wherever possible, the produce used is sourced from local suppliers, so the restaurants can be sure that it is at its freshest," he added. With a widely varied menu, there's something to suit every taste. The experienced team of chefs use traditional recipes and techniques to provide an authentic taste of Indian cuisine, and there's something for everyone, from vegetarian dishes to traditional sweets and desserts. It all goes to show that Mirch Masala's inclusion in the Evening Standard's 2003 Top 100 Restaurants of the UK was well merited. Celebrity visitors have also been spotted in Mirch Masala's restaurants. Cricket legend Imran Khan, now a politician, came for the inauguration of the Olympia restaurant, and other visitors have included squash ace Jehangir Khan. Please call 020 8679 1828, or see www.mirchmasalarestaurant.co.uk for more information.

To feature your business in our booklet call 0800 612 1516

ADVERTISING FEATURE

For 24 hour information click to: www.norburymedicalpractice.co.uk

* Private Consultation Rooms For Confidential Discussions

Specialists in Foreign Travel Advice & Holiday Kits Electrical Goods · Health Monitoring Equipment NHS & Private Prescriptions Dispensed Instant Passport Photos

COPES PHARMACY

* Free Prescription Collection Service * Free Smoking Cessation Service * Free Emergency Contraception* * Free Chlamydia Screening & Treatment* * Pregnancy Testing * Allergy Screening Service * Diabetes Screening * Cholesterol Tests * Weight Loss Programme

570-572 Streatham High Road London SW16 3QQ Tel: 020 8764 2910/8507 Fax: 020 8679 0274 email: [email protected]

Opening hours: Monday-Friday 9.00am till 7.00pm Saturday 9.00am - 6.00pm

* Unique Private Prescription Service For Impotence (no doctor's appointment required)

www.copes-pharmacy.co.uk

*Please ask in store for details

To advertise your business in our booklet call 0800 612 1516

Pharmacy Copes well with all needs

AT Streatham's Copes Pharmacy, resident pharmacist Ash Soni and the experienced team pride themselves on their independence and commitment to personal service. "We're well known in the local community for taking the time to get to know our clients," said Ash who, alongside fellow pharmacist Tony Hannawin, ensures that there is always a trained professional on hand to offer help and advice. "Our clients will always see either myself or Tony, so they benefit both from our experience and professional knowledge, as well as the continuity of care that comes from really knowing the people who come through our door." Ash and the team offer services that cover much more than just traditional NHS prescription dispensing. "At the heart of everything we do is our fast and efficient prescription service, which includes collection from local GP surgeries and, by arrangement where necessary, delivery to the client," said Ash. "But we also now offer a range of enhanced services from the pharmacy." These include smoking cessation advice, emergency contraception, a minor ailments service, and specialist travel health advice and medication prescribing. "I am a qualified Pharmacist Independent Prescriber, so can prescribe a range of items including travel medication," added Ash. "People can come in to us and we'll prescribe their anti-malarials in the pharmacy, and we are also able to provide emergency medication for regular customers." Private allergy screening is also available, and the well-stocked pharmacy carries a range of skincare products, cosmetics and perfumes from some of the biggest names. For more information, please call 020 8764 2910.

cLiNicS RUN By THE PRacTicE NURSE

Practice nurse clinics include: diabetic, stroke/TIA, coronary prevention, elderly health and hypertension. Appointments for well patient checks, asthma, family planning, cervical smears, travel clinics, pregnancy/preconception advice clinics, child and adult immunisations and well persons clinics are made at the patient's convenience.

ADVERTISING FEATURE

cOMMENTS aNd SUGGESTiONS

We are always pleased to receive comments from our patients. We believe that your comments and suggestions are a valuable way of improving our service for the care of our patients.

PRacTicE cHaRTER STaNdaRdS

These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice following discussion with you. you will receive the most appropriate care given by suitably qualified people; no care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all information given to you; please ask us questions if you are not sure of anything. It is our responsibility to give you the best possible service. People involved in your care will give you their names and ensure that you know how to contact them. The surgery will be sign-posted and the doctors' and nurses' names are indicated on the surgery rooms. Waiting Time - We run an appointment system in this practice. you will be given a time at which the doctor or nurse hopes to be able to see you. you should not wait more than one hour without an explanation. If you are kept waiting, most delays will be due to an emergency or the necessity of longer consultation for certain patients. Access - you will have access to a doctor rapidly in case of emergency. We will arrange for a home visit as appropriate for those too ill or infirm to be brought to the surgery. Respect - Patients will be treated as individuals and partners in their health care, irrespective of ethnic origin, religion or cultural beliefs. Information - We will give you full information about the services we offer. Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered. Health Promotion - The practice will offer patients advice and information on: steps they can take to promote good health and avoid illness; self-help which can be undertaken without reference to a doctor in the case of minor illness. Health Records - you have a right to see your health records subject to limitations in the law. These will be kept confidential at all times. It can be arranged with the practice manager.

ALL THAT JAZZ

The Jazz Dental Practice has been a part of the local community for over 40 years, and in that time has built up a reputation for friendly, professional care designed to improve and enhance every smile. "We are here to provide the very best in dental and oral health care," explained Dr G S Jaswal who alongside Dr S Patel and Dr V Narendraji, took over the practice in 2004. "Our experienced team is committed to giving the highest quality service to both NHS and private patients." Recently renovated, the practice utilises the very latest state of the art equipment to provide both traditional general dentistry and contemporary cosmetic treatments. "We do everything from cleans, polishes and fillings to tooth whitening and implants," said Dr Jaswal, who works alongside a qualified team of dental professionals in the comfortable, stylish premises. "Our cosmetic treatments include Smile Design veneers and crown work, which are all part of our aim to build each patient the best smile possible." Tooth whitening is carried out on the premises using the latest technology. One area which is something of a speciality is helping nervous patients who may feel overwhelmed by a visit to the dentist. "We understand that for some patients a visit to see us can be daunting, so we take our time to get to know them and explain all the treatments we are going to give." Jazz Dental is also a family friendly practice. "We see clients of all ages, from children upwards. We are always happy to see new NHS patients and will endeavour to accommodate those in pain the same day." For more information or to book an appointment please call 020 8764 7624.

ADVERTISING FEATURE

To feature your business in our booklet call 0800 612 1516

For the latest information click to: www.norburymedicalpractice.co.uk

THE iNFORMaTiON WE HOLd aBOUT yOU

your doctor and other health professionals caring for you need to collect hold and use information about you. your health record contains information about you, your health, and the treatment and care you receive from the NHS. These records help us ensure we give you the best possible care. The records may include: 1. Basic details about you, such as address and next of kin 2. Contacts we have had with you, such as clinic visits 3. Notes and reports about your health and any treatment and care you need 4. details and records about the treatment and care you receive 5. results of tests, such as x-rays and laboratory tests 6. relevant information from other health professionals, relatives or those who care for you and know you well your records are used to guide and administer the care you receive to ensure: 1. your doctor, nurse or any other healthcare professional looking after you has accurate and up-to-date information to assess your health and decide what care you need when you visit in the future 2. Full information is available should you see another doctor, or be referred to a specialist or another part of the NHS 3. We have a good basis for assessing the type and quality of care you have received 4. We can investigate any complaints properly Everyone working for the NHS has a legal duty to respect your confidentiality. If you receive care from another organisation (such as social services) we may need to share some information about you so we can all work together for your benefit. This can also mean that you don't have to give the same information repeatedly. We will only ever share information about you with others who have a genuine need for it. We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when the health or safety of others is at risk, or when the law requires information to be passed on. · Help us to help you. · Please let us know if you change your name, address or telephone number. · Please do everything you can to keep appointments. Tell us as soon as possible if you cannot; otherwise other patients may have to wait longer. · WE NEEd HELP TOO - Please ask for home visits by the doctor only when a person is too ill to visit the surgery. Please keep your phone calls brief and avoid calling during the peak morning time for non-urgent matters. · TEST rESULTS - Enquiries about tests ordered by the hospital should be addressed to them and not to the practice. · rESPECT - We ask that you treat the doctors and practice staff with courtesy and respect (violence or abuse against any of the practice staff will not be tolerated). · Please read our practice booklet as this will help you to get the best out of the services we offer. It is important that you understand the information given, so please ask us if you are unsure of anything. remember you are responsible for your own health and the health of your children. We will give you our professional help and advice; please act upon it.

ZERO TOLERaNcE

We strongly support the NHS policy on zero tolerance. Anyone who is attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

cOMPLaiNTS PROcEdURE

The practice offers an in-house complaints procedure to deal with the complaints about the services we provide. Please contact our practice manager Mr Shah who will give you further information. We attempt to resolve your problems swiftly and to take action as appropriate. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed.

PaTiENTS PaRTiciPaTiON GROUP

The group was formed in 2006 and has a membership of patients from the practice who meet with doctors and practice staff at regular intervals to:* Foster and maintain a good relationship between the practice and the patients * Increase patients' awareness of the practice facilities and topical health issues * Bring the wishes and concerns of the patient to the doctors and the practice staff We would like to hear from patients - you can make your general concerns and helpful suggestions known to the PPG by writing to: Patients Participation Group c/o Norbury Medical Practice 2b Pollards Hill North Norbury London SW16 4NL (Please mark envelope "Confidential") or by email to [email protected] Following the Freedom of Information Act 2000, the practice produces a publication scheme. A publication scheme is a guide to the `classes' of information the practice intends to routinely make available. This scheme is available from reception.

yOUR RESPONSiBiLiTiES TO US

FREEdOM OF iNFORMaTiON ­ PUBLicaTiON ScHEME

SELF TREaTMENT OF cOMMON iLLNESSES aNd accidENTS

NHS direct website (www.nhsdirect.nhs.uk) is a useful resource for health advice and information. Many conditions get better on their own and can be successfully treated at home. your pharmacist may be able to help you and advise over-the-counter medication. Colds And Flu Usually these start with a sore throat, temperature and perhaps a cough. They are caused by viruses and therefore cannot be helped by antibiotics, which are only effective in combating bacteria. Indeed, antibiotics may make you worse and lower resistance in the future. Treatment consists of paracetamol in recommended dosage and drinking plenty of fluids. do not worry if you lose your appetite. Families with children must keep a thermometer and children's paracetamol at home at all times.

For 24 hour information click to: www.norburymedicalpractice.co.uk

For the latest information click to: www.norburymedicalpractice.co.uk

Earache Earache is more common at night and may settle with paracetamol. If it persists for more than 24 hours and is accompanied by high fever, consult your doctor the next day. Diarrhoea And Vomiting Often caused by a virus or change in diet, it will usually improve within 48 hours. If it is persistent (particularly if you have been abroad, or the illness is associated with bleeding) ask our advice. Drink plenty of clear fluids to replace fluid loss and keep off solid food, especially dairy produce, until it settles. In babies these symptoms need careful attention; sudden bouts of watery diarrhoea should be treated by taking baby off solids and feeding cooled boiled water or an electrolyte solution from the chemist. With babies who are solely breast fed you should continue breast feeding. If symptoms persist, especially if associated with vomiting, seek advice from your health visitor, nurse or doctor. Also seek advice if symptoms are associated with high temperature. Fever This occurs in viral illnesses like colds and flu. If persistent in young children or the elderly, seek advice. Children become irritable with a temperature. If your child has a temperature, consider using either liquid paracetamol or ibuprofen only if the child appears distressed or is unwell. Paracetamol and ibuprofen should not be given at the same time to children with a fever. Children under 16 years should not be given aspirin. do not over or under dress a child with a fever. Tepid sponging is not recommended. Give lots of cool drinks as this helps to lower the temperature and prevents dehydration. If your child develops a rash, has a fever for more than three days or is becoming dehydrated or drowsy you should seek advice. Burns And Scalds Apply cool water to the affected area as soon as possible until pain subsides (for as long as 15 minutes). If the skin in unbroken but blistered apply a dressing. If the burn is larger than 4cm (the size of your palm) it needs urgent attention and you should attend the nearest accident and emergency department. Back Pain For advice on dealing with acute and chronic backache there are leaflets available at the reception. Exercise, usually gentle stretching movements, is now the recommended advice. If pain is very severe try a short period of rest with painkillers and application of ice to the area of spasm for 20 minutes every one or two hours. If you develop persistent numbness or weakness in your leg, difficulty in passing urine or opening the bowels, seek urgent medical advice. Nosebleeds Sit in a chair, lean forward, breathe through your mouth and pinch your nose just below the bone for about 10 minutes, by which time the bleeding should have stopped. Avoid hot drinks for 24 hours and do not blow your nose. If bleeding persists, seek medical advice. Head Lice These are not a sign of poor hygiene and can be treated with lotion from the chemist. If persistent, seek advice from the health visitor. Worms Treat with medicine available from your pharmacist. Ask for advice. Insect Bites And Stings Antihistamine tablets can be obtained from the chemist without prescription and usually relieve most symptoms. Note: bee stings should be scraped away rather than plucked in order to avoid squeezing the contents of the venom sac into the wound.

Cuts Bleeding can usually be stopped by putting pressure on the cut for about five minutes and then carefully checking that the bleeding has stopped. If the wound has bled freely, any germs would normally have been washed away by blood and a plaster can be applied so that it heals quickly. Keep dry for one to two days. If the cut is deep and cannot be pulled together, seek advice. If tetanus immunisation is not up to date this should be given within 24 hours of suffering a cut or graze. Constipation This is a very common problem which can generally be avoided by ensuring plenty of fibre, eg cereals, fruits and vegetables in the daily diet, combined with plenty of drinks. If necessary, laxatives are available from the chemist and most supermarkets. Cystitis This is not uncommon in women and causes a burning sensation during frequent passing of urine. Drink plenty of fluids. If you have a fever or if your symptoms last more than 48 hours, consult your doctor.

MEdiciNE cHEST

Here is a list of useful medicines and dressings with a description of their uses. All are quite cheap and worth stocking at home in readiness for minor illnesses. Keep them in a box or cupboard with a lock - or store them well out of the reach of children. Soluble Paracetamol Tablets Vapour Rub Antiseptic Cream Dressing Strips Cotton Wool Tweezers Paracetamol Mixture Ephedrine Nose Drops Calamine Lotion 3" Wide Crepe Bandage Thermometer

PHaRMacy FiRST ScHEME

remember that your local chemist can give you advice about medicines as per the Pharmacy First Scheme ­ NHS Croydon Policy. We participate in the Pharmacy First Scheme, where your local pharmacist can help you in the management of the following conditions: Acne Vulgaris (mild) Ahlete's foot Back Pain (low) Cold Sores Conjunctivitis (bacterial) Constipation Contact dermatitis Cystitis diarrhoea Earache (acute Otitis Media) Ear Wax Fever Haemorrhoids Hayfever, Allergic rhinitis and Allergies Headlice Headache Indigestion/dyspepsia Insect Bites/Stings Mouth Ulcers Nappy rash Scabies (diagnosed) Sprains and Strains (soft tissue injury) Teething Threadworm Toothache Vaginal Thrush Viral Upper respiratory Tract Infection (UrTI) (common cold, sore throat and cough) Warts and Verrucas.

For 24 hour information click to: www.norburymedicalpractice.co.uk

For the latest information click to: www.norburymedicalpractice.co.uk

PRacTicE aREa

STREATHAM COMMON NORTH CROWN LANE

Courier Cars (London) Ltd

Established 1981

BE UL AH HI LL

ND OU YH NE E A GR L

RE A VA THAM LE

GREEN LANE

ST

NORBURY BR

ROA

NORBURY HEALTH CENTRE

W RO AN AD RO

SOU

D

DS LAR POL ORTH N HILL

TH AVE LODGE NUE

M AY RO FIE AD LD

24-hour Minicab And Courier Service Corporate Account Facilities Available Priority Given To Pre-bookings

Email: [email protected] www.couriercars.co.uk 353 Norbury Avenue, London SW16 3RW

COURIER Cars have been offering a vast range of minicab and courier services to clients throughout South London for over 26 years, and have built up an excellent reputation for delivering these in a prompt and efficient manner. "We are a friendly, local minicab firm that have worked hard to build the reputation we have acquired through maintaining the high standards we've always set ourselves. Some of our clients have become friends over the years and we like to retain some of the old-fashioned values we started out with, like treating passengers as human beings, not as numbers," said Company Director Kevin Light. These high standards remain the same whatever the size of journey, whether it's a quick half a mile journey to the shops, doctors or school, or if it's a longer journey such as an airport transfer. Courier Cars' services are not limited to that of the average minicab firm, they cover contractual work from borough councils such as Lambeth and Croydon, which include work varying from school runs to transporting passengers with disabilities. At the start of 2009 Courier Cars were accredited with ISO grading 9001-2008, which means, as a business, they have reached and are upholding nationally recognised standards. To ensure the efficient reputation is continual, the drivers have all completed Passenger Assistant Transport courses that provide them with the fundamental skills to cater for passengers' individual requirements. "Our courteous drivers will do all they can to help, including assisting people in and out of the vehicle, as well as helping with shopping or luggage." The business has a fleet of vehicles which are inspected regularly and all meet the PCO licensing standards. To book a vehicle with Courier Cars, or for any enquiries, please call (020) 8764 4444, or e-mail [email protected]

To feature your business in our booklet call 0800 612 1516

GRA

NGE

LON DON ROA D

ST K OC RO AD

LI M AV PS EN FIE UE LD

BR

IG

Tel: (020) 8764 4444

From A To B

Premier Tuition Centre

CenTre of ACAdemiC exCellenCe

Classes are run in small groups to accommodate children of different abilities. Progress of each pupil is carefully monitored and reported back to parents. Regular homeworks are given. Sciences are taught separately as Chemistry, Physics and Biology. Guidance in GCSE and A Level subject choice.

797 London Road, First Floor, London Health, Surrey CR7 6AW

Choosing a Private Tutor

It's a fact of life these days that children often find themselves falling behind at school through no fault of their own. They may lack confidence or motivation, and in a large class it's easy to be overlooked. This in turn can cause stress related health problems which serve only to increase the problem.

ADVERTISING FEATURE

Private tuition can be a solution to this problem. There are various options available locally for you to choose from. When considering a private tutor for your child you should make sure that: The teachers are security checked, fully qualified teachers and trained in health and safety requirements. The premises are safe, secure, clean and a pleasant place for your child to learn. The educational programme is delivered in a sensitive, positive and encouraging atmosphere. The tutor offers regular feed-back on your child's progress. In addition you may want to look for a tutor who offers special help for children with learning difficulties, or who can help with 11+ or Common Entrance exams.

ADVERTISING FEATURE

Tel: 020 3256 1000 / 07785 268362

Email: [email protected]

www.premiertuitions.co.uk

Classes held at Archbishop Lanfranc School, Mitcham Road, Croydon

To feature your business in our booklet call 0800 612 1516

Bringing Serenity Back Into Your Life

Would a Holistic Therapist help?

Holistic therapy is a generic term for any treatment that is intended to treat the individual as a whole (body, mind and spirit). Interest in holistic medicine has increased in recent years, with more and more people becoming aware of the benefits which may be obtained from natural and traditional healing methods. The word holistic is derived from the Greek word holos, meaning complete or unified, and refers to an approach which recognises that living systems must be regarded in their entirety, and that an organism is more than the sum of its parts. So, the holistic therapist treats the whole person, taking many factors into account. This approach differs radically from that of orthodox medicine, where the emphasis is on the diagnosis and treatment of the symptoms of disease, and where illness is usually regarded in terms of local disorders affecting specific organs or parts of the body. According to the holistic view, an individual is not ill because he or she has an ulcer, but has developed an ulcer because he or she is ill. Most holistic therapists offer a range of disciplines which may include aromatherapy, reflexology, massage, yoga etc. and will offer advice on nutrition. Holistic therapy works alongside conventional medicine from your GP, however, before consulting an holistic practitioner, check that they are registered with one of the professional associations. Ring your local holistic practitioner and see if a holistic approach could benefit you.

Serenity Blossoms

Genesis Soap

Suffering with problem skin? Try our handmade soap!

· Rich in glycerin and natural oils · · Skin friendly for all the family · · Not tested on animals ·

ADVERTISING FEATURE

Newly refurbished baby room A range of sessions offered: 8am-6pm, 9am-4pm, 8am-1pm, 1pm-6pm Opening times: 8am-6pm Contact us on: 020 8764 2564 or 07949 914548 1a Dunbar Avenue, Norbury, London SW16 4SB Email us at: [email protected] 12½hr free sessions offered for 3-4 year olds! *Local to Norbury Station

OFSTED Registered

Valerie Yemoh MICHT FHT, CTHA, Complementary and Natural Healthcare Council ITEC Dip Reflexology, Aromatherapy, Holistic Massage

We offer ways of improving your health, well-being and enabling you to build a strong immune system through complementary therapies and natural health supplements.

All soap safety assessed in accordance with EU regulations www.genesissoap.co.uk Tel: 07837 324985

PRACTICE BOOKLETS

are SPeCIally PrePareD by

Tel: 07903 087070

Try some Today!

PO Box 59937 London SW16 6UW

Neighbourhood Direct Ltd

A MEMBER OF THE OLDROYD PUBLISHING G R O U P L T D

Keenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER

Tel: 01253 722142 Fax: 01253 714020

Website: http://www.opg.co.uk Email:[email protected]

COPyrIGHT WarNING:

all rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopy recording or otherwise without the prior written permission of the publisher.

Email: [email protected]

www.serenityblossoms.com

The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Property Professionals

We specialise in Norbury and surrounding areas, but together with sister brand, Gordon & Co, we can also deal with property across many other areas of London. We are property professionals with a wealth of sales experience and have pride and passion in all we do. Our services include Sales, Lettings, Property Management and Estate/Block Management. Our clients include various house builders, freeholders, management companies ranging from just three lessees, up to 100 or more and private individuals. We believe in a long term relationship with our clients, achieved by an understanding of their requirements. As a company we have over 1000 properties under Management and are committed to professional service. We are members of the National Association of Estate Agents, the Association of Residential Letting Agents, the Association of Residential Managing Agents and the Property Ombudsman Scheme.

Property Professionals in Norbury since 1926

mitchells

NORBURY

If YOU are reading this, then so could patients looking for your kind of service.

To place an advertising feature in our practice booklets and book a daily reminder of your service on our appointment cards and website simply phone Jenny Mellenchip now on 0800 612 1516

SP/CP 2.11

ADVERTISING FEATURE

We specialise in

· Sales · Lettings · Full Property Management Free Valuations and Advice on Letting or Selling your Property

www.mitchellsestates.co.uk

1354 London Road, Norbury SW16 4DA

Part of the IMM Properties Group with associated offices under the name of Gordon & Co in Battersea, Paddington and Tower Bridge

Tel 020 8679 1666

1926

To feature your business in our booklet call 0800 612 1516

To feature your business in our booklet call 0800 612 1516

D08900J

USEFUL TELEPHONE NUMBERS

Croydon University Hospital (previously Mayday)....................................................020 8401 3000 www.croydonhealthservices.nhs.uk Kings College Hospital.....................................................................................................020 3299 9000 St Thomas' Hospital ....................................................................................................... 020 7188 7188 St George's Hospital .........................................................................................................020 8672 1255 Shirley Oaks Hospital .......................................................................................................020 8655 5500 Beckenham Beacon ............................................................................................................01689 863000 Purley Hospital ................................................................................................................020 8401 3000 South London & Maudsley NHS Trust .........................................................................020 3228 6000 Patientcare24 (previously CrOydOC Out-of-hours emergency doctor) .................0845 603 8517 Croydent (Out-of-hours emergency dentist) ............................................................... 020 8401 3443 NHS direct ................................................................................................................................0845 4647 GP Led Walk-in Centre (Impact House) .......................................................................020 3040 0800 Minor Injuries Unit (MIU) ...............................................................................................020 8251 7225 district Nurse.....................................................................................................................020 8714 2900 Smoking Cessation Support ............................................................................................0800 0198 570 www.croydonstopsmokingservice.co.uk NHS Croydon ...................................................................................................................020 8274 6000. www.croydon.nhs.uk Croydon Borough Council ...............................................................................................020 8726 6000 www.croydon.gov.uk Age Concern ........................................................................................................................0800 009 966 Citizens Advice Bureau .....................................................................................................01689 846890 registrar (Birth, Marriage, death) .................................................................................020 8726 6300 Croydon Social Services ...................................................................................................020 8726 6500 Croydon Jobcentre Plus ....................................................................................................020 8465 8604 Revenue and Benefits ......................................................................................................020 8726 7000 ChildLine ................................................................................................................................... 0800 1111 Mental Health Crisis Line ................................................................................................0800 731 2864 Samaritans ............................................................................................ 020 8681 6666 or 0845 790 9090 Relate (Counselling for Relationship Difficulties) .......................................................020 8680 1944 Cruse (Bereavement Counselling) ..................................................................................020 8916 0855 Pharmacies in Croydon ....................................................................................................020 8274 6333 Pyramid Pharmacy ...........................................................................................................020 8679 3474 Bids Pharmacy ...................................................................................................................020 8764 2230 Brigstock Pharmacy ..........................................................................................................020 8689 7127 Copes Pharmacy................................................................................................................020 8764 2910 Cranston Pharmacy .......................................................................................................... 020 8689 6115 day Lewis Pharmacy ........................................................................................................020 8764 1324 Eagle Chemist ....................................................................................................................020 8764 1629 Superdrug...........................................................................................................................020 8764 1438 Westbury Chemist .............................................................................................................020 8769 1919

Practice Booklets are published by Neighbourhood Direct Ltd. 01253 722142

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