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NUMALIGARH REFINERY LIMITED

BROCHURE SELECTION OF PETROL/DIESEL RETAIL OUTLET DEALERS

1st November, 2004

1.

Identification of Locations

Locations for setting up Petrol/Diesel Retail Outlets are identified by the Oil Company after carrying out required feasibility study and based on commercial considerations. For appointing Dealers for Retail Outlets the following transparent procedure is followed by the Oil Company. 2. (a) (b) Mode of selection of Dealers The locations identified as above are advertised under appropriate category in TWO newspapersone English and one Regional vernacular daily- having wide circulation in the area where the location falls. Direct offer by land owners against advertisement for suitable land can also be considered for development of Retail Outlet and award of Dealership subject to the location being feasible / commercially viable and the land owner or his nominee found suitable. Such cases may not be advertised for Dealership. Fleet operators (having minimum 50 trucks) with tied up volumes may also be considered for award of Dealership without advertisement provided they meet the required norms. Government organisations / Govt. undertaking / semi-Government / autonomous bodies/public limited companies/charitable trusts can also be considered for award of Dealership without advertisement. Reservation for Retail Outlet (RO) Dealerships: The percentage reservation, state wise, for various categories is as under: (SC/ST) (PH) (PMP) (DC) (FF) (OSP) (OP) .... 25% .... 5% .... 8% .... 8% .... 2% .... 2% .... 50%

(c) (d)

3. 3.1

Scheduled Castes/ Scheduled Tribes* Physically Handicapped Persons Paramilitary/Police/Govt. Personnel Defence Personnel Freedom Fighters Outstanding Sports Persons Open

* Reservation for Dealerships in tribal areas in North Eastern states are as under : State Arunachal Pradesh Meghalaya Nagaland Mizoram 3.2 Reservation for women: Percentage of Dealerships to be awarded to ST category 70 80 80 90 Balance % to be awarded to open category 30 20 10 10

33% of the Dealerships in each category will be reserved for Women belonging to that category. Other things being equal, unmarried women above 40 years of age with out earning parents or widows will be given preference over others in all women categories. 4. 4.1 4.2 Eligibility criteria : Individuals Nationality: Indian Age: As on the date of application (in completed years)

Not less than 21 years and not more than 65 years. However, in respect of 'FF' category, upper age limit is not applicable.

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4.3

Educational qualifications:

Minimum Matriculation or recognised equivalent for all categories except FF/OSP & DC categories. However, persons applying under these categories will also be assessed for this criteria. 4.4 Disqualification: The following are not eligible. (a) Persons convicted or against whom charges have been framed by a court of law for any criminal offence involving moral turpitude/economic offences (other than freedom struggle). (b) Mentally unsound persons / totally paralysed persons. (c) Signatory to an agreement of a RO/SKO-LDO Dealership/LPG Distributorship of any oil company terminated on the grounds of adulteration/malpractice. Eligibility criteria for various reserved categories: Scheduled Castes/ Scheduled Tribes (SC/ST)

5. (a)

Those recognised as Scheduled Castes/ Scheduled Tribes (SC/ST) under the Constitution of India. (b) Physically Handicapped Persons (PH)

The person should be orthopaedically handicapped to the extent of a minimum of 40% permanent/ partial disability of either upper or lower limbs or 50% permanent/ partial disability of both upper and lower limbs together. For this purpose, the standards contained in the `Manual for Orthopaedic Surgeon in evaluating Permanent Physically Impairment' brought out by the American Academy of Orthopaedic Surgeons, USA and published on its behalf by the Artificial Limbs Manufacturing Corporation of India, G.T. Road, Kanpur, shall apply. Deaf, dumb and blind persons will also be eligible to apply for Dealerships under this category. Totally paralysed and mentally unsound persons will not be eligible to apply under any category. (c) Defence Category (DC) o o o o o Widows/dependents of posthumous gallantry award winners War widows/dependents of those who died in war War disabled Widows/dependents of those who died in harness due to attributable causes Disabled in peace due to attributable causes

The inter-se priority under this category will also be in the above order. Certificate to be produced from Directorate General of Resettlement (DGR), Ministry of Defence, Government of India sponsoring the candidate for the Dealership for which he/she has applied. Certificate of eligibility issued for one Dealership is not valid for another Dealership and therefore a candidate can be considered to be eligible only if he/she has been sponsored for the particular location with reference to current advertisement. In case of any doubt DGR would be consulted before calling the candidate for interview. (d) Outstanding Sports Persons (OSP)

The following persons will be eligible : Arjuna Awardees Winners of Medals at Olympics/ Asiad /Commonwealth Games and Recognised World Champions National Champions under the Recognised National Championships National Adventure Awardees (e) Paramilitary/Police/Govt. Personnel (PMP)

The following persons will be eligible:

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The personnel of Paramilitary/Police Personnel including persons having served in BSF,CRPF, CISF, ITBP, Railway Protection Force, Special Reserved Police, Special Armed Police, Coast Guards, Assam Rifles etc. as designated by Central Government and Police Forces of the States, Customs and Central Excise Department, Narcotics Control Bureau, Enforcement Directorate, Economic Intelligence Bureau, Directorate General of Anti-Evasion and Directorate of Revenue Intelligence and those serving in different Departments of Central/State Governments who are incapacitated OR disabled while performing their duties will be eligible under this category. In case of death, while performing duties, their widows/ dependants will also be eligible under this category. Inter-se Priority : Widows/dependants of Posthumous gallantry award winners Widows/dependants of persons having died in action Personnel disabled on duty Widows/dependents of persons who died while in service; and Disabled in peace due to attributable causes (f) Freedom Fighters (FF) :

Persons applying for Dealerships under this category should attach a certificate or Tamrapatra or an attested copy of the Pension Order issued by the Accountant General in pursuance of the sanction letter from the Ministry of Home Affairs, Govt of India of their having been Freedom Fighters. 6. Multiple Dealership norm (relationship clause) :

Only one Retail Outlet / SKO-LDO Dealership /LPG Distributorship will be allowed to a family unit consisting of the individual concerned, his/ her spouse and unmarried sons/ daughters. This clause is not applicable to registered co-operative societies/registered associations or persons like bus /truck associations and corporate houses including central/state PSUs as well as any company incorporated under companies act 1956. 7. Partnerships:

In case of partnerships, all partners should individually fulfil the eligibility criteria specified above and each partner should submit separate application forms. 8. Registered co-op societies:

Registered co-operative societies are eligible to apply under the respective category provided all the members of the society belong to the same category for which the location has been advertised for. They are eligible to apply only if the concerned society has been making net profit during the previous 3 financial years. Age, educational qualification, personality and relationship clause will not be applicable in this case. 9. Corporate Houses :

Registered associations or bodies like Bus/Truck associations and Corporate Houses are eligible to apply under OPEN category. Corporate Houses for this purpose will include Central / State Public sector companies as well as any company incorporated under companies' act 1956. However, Private Limited Companies would be eligible to apply only if they are in existence and also profit making during the previous 3 years prior to date of application for Dealership. Age, educational qualification, personality and relationship clause will not be applicable in this case. 10. Personal supervision by Dealer (for all categories):

A person selected for the Dealership shall be paying attention towards day to day working of the Dealership by personally managing the affairs of the Dealership. He/she will not be eligible for taking up any other employment. If the selected person is already employed he/she will have to resign from the employment prior to appointment as Dealer. The applicant should possess sound physical and mental health.

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11.

Scheme of financial assistance to SC/ST category: Dealerships under 'Corpus Fund' scheme:

Financial assistance will be given to persons belonging to Scheduled Castes and Scheduled Tribes on award of Dealerships by the Oil Company as under. (a) In respect of locations reserved for SC/ST categories, the concerned Oil Company will make available the ready Retail Outlets with all basic facilities at its own cost. Therefore the applicants belonging to SC/ST categories applying against locations covered under `Corpus Fund Scheme' are not expected to offer land, infrastructure and finance. Oil Company will also provide adequate working capital loan for a full cycle of operation of the Dealerships. Both the working capital as well as 11% per annum interest thereon will be recovered in 100 equal monthly instalments from the 13th month of commissioning of the Dealership.

(b)

11.1

Corpus Fund facilities for women:

War widows will be eligible for the facilities under corpus fund scheme. In addition, on their request, unmarried women above 40 years of age without earning parents or widows who have been awarded Dealership will also be eligible for facilities under the Corpus Fund scheme. 12. Licence fee recovery:

All the allottees on appointment as Dealers will have to pay a Licence Fee to the Oil Company as applicable from time to time including those availing the Corpus Fund facilities. 13 Application form:

Application form for Dealership is a part of this brochure and can also be obtained free of cost from NRL Regional Offices. The application format can also be downloaded from our website www.nrl.co.in. a) b) c) d) e) f) g) The application can be submitted on plain paper in the prescribed format as mentioned above. Application Fee: (non refundable) - Rs.1000/- (Rs.500/- in respect of SC/ST candidates). In case of partnership, each partner will have to submit separate application form along with separate application fee as applicable. However, while submitting the filled forms their application forms have to be attached together. Filled application along with relevant enclosures complete in all respects should be submitted so as to reach the office address mentioned in the advertisement for the location before the due date and time. No addition /deletion/ alteration will be permitted in the application once it is submitted. No additional documents whatsoever will be accepted or considered after the cut off date of the application. Applications received after the cut-off date including postal delay, and those without accompanying valid documents like application fee or incomplete in any respect will not be considered and no correspondence will be entertained by the Oil Company in such cases whatsoever. The applications received are scrutinised after the cut off date for receiving the applications as given in the advertisement. In case of applications rejected at the time of scrutiny, the concerned applicant will be advised the reasons for rejection in writing and such applicants will not be called for interviews. If any statement made in the application or in the document enclosed therewith by the candidate at any stage is found to be incorrect or false, the application is liable to be rejected without assigning any reason and in case the applicant has been appointed as a Dealer, the Dealership is liable to be terminated. In such cases the candidate / Dealer shall have no claim whatsoever against the Oil Company. A person selected for Dealership after issuance of letter of appointment will have to execute a Dealership agreement with the Oil Company as per its terms. Person applying for different locations

h)

i)

j) 13.1

While one person can apply for different locations, the same should be done in separate application forms in respect of each location along with applicable application fee in each case. While any individual meeting the eligibility criteria as mentioned above can apply under OP category, individuals can apply for any location reserved for a particular category only if the individual meets all the eligibility criteria specified for that category.

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14.

Preference for applicants offering suitable land:

Since availability of suitable land for setting up of Retail Outlets at the advertised location is the essence of the project, wherever Oil Company has advertised that it also needs land at the advertised location, applicants who readily have suitable site available for setting up of Retail Outlet or have a firm commitment from the land owner for purchase/lease of site, considering the location of the land from the point of view of suitability from technical and commercial angle and rates acceptable to NRL, applicants willing to transfer the land on ownership / long term lease to NRL would be given preference. However, the land and details offered along with the application alone will be considered for this purpose and the applicant will not be given the opportunity to offer any other land subsequently. For this purpose, the land owned by the family members namely spouse/unmarried children will also be considered as belonging to the applicant subject to producing the consent of the concerned family member. The suitability of the Land will be decided by NRL. In this case NRL will provide all fixed facilities at its cost at the site so taken from the applicant on purchase/long term lease basis. However, there is no commitment from NRL for taking the offered Land from the applicant. If an applicant, after selection on the above basis, is unable to provide the land indicated in the application within a period of TWO months from the date of Letter of Intent (LOI), NRL will have the right to cancel the allotment of Dealership made to the applicant. a. Suitability of site offered by the applicants :

The technical / commercial suitability of the land/site offered by the applicants in response to the advertisement for any location will be ascertained by a team of Oil Company officers before the interview for that location based on the following parameters. EVALUATION BY SITE SELECTION COMMITTEE RETAIL OUTLET Sl.No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Parameter City Sales potential Frontage No earth filling reqd. No earth/rock cutting reqd. No LT O/H Line No O/H Tel.Line No Trees Proximity to culvert (farther from culvert desirable) Soil Type (Soft) Availability of Power Availability of Water Visibility from Road No Presence of Divider Outside Octroi Limits. Total 20 15 8 6 3 3 3 2 7 10 9 7 7 0 100 Weight-age Highway 15 12 7 4 3 3 2 11 5 8 8 9 4 9 100

During the interview, the site selection committee's report in respect of the site offered by an applicant will be shown to the concerned applicant before the interview committee finalises the 'suitability' of the site for the purpose of awarding marks under the parameter 'land and infrastructure'. 15 Provision of basic facilities at the Retail Outlets: 1) The applicant on selection should be capable to raise necessary funds for effectively operating the Dealership to the satisfaction of the Oil Company. The estimated requirements of funds expected to be made available by the applicant excluding the cost of land for the setting up / operation of the Dealership will be indicated in the advertisement for any location.

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2)

Following basic facilities will be provided by each Dealer at the Retail Outlet : Drinking Water, Free Air @, First Aid kit with medicines, Toilet @, Pollution under Control Equipment (PUC) wherever it is [email protected], Telephone @, Adequate [email protected] @ Will be provided by the Oil Company to those Dealers who are entitled for financial assistance under `Corpus Fund Scheme'

3)

In addition, there may be cases when the applicants will be having or be in a position to arrange suitable land for the Dealership but are not willing to offer the same to the Oil Company on long term lease or sale basis or the Oil Company itself might have decided not to purchase or take on long lease any land in that location. In such cases it is expected that the applicant, if selected for the award of the Dealership, will also have to set up all the fixed facilities on the land owned/arranged by them at their own cost in accordance with the requirements of NRL. Some of the facilities to be provided by the candidate in such cases as under will be as per layout & standards prescribed by NRL at his/ her own cost: Mandatory Facilities : Land & its development, Driveway, Compound wall, Sales Office, Show Room, Store, Toilets, Generator & Compressor Room, Yard Lighting, Air & Water Facilities, Generator, Fire Fighting Facilities, etc. Additional Facilities (Site specific) : All such facilities required for customer service such as Staff Room cum Change Room, Canopy, Service Station, Rest Room, Restaurant, Telephone Facilities, PUC facility (if mandatory) and / other Facilities as may be specified by NRL from time to time.

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Interviews:

Selection will be made from amongst the eligible candidates after interview by a committee comprising of 3 Oil Company officials. 16.1 16.1.1 Norms for evaluating the candidates : Each candidate (individuals and partners of a partnership firm) during the interview will be assessed by the Selection Committee broadly under the following parameters: a. b. c. d. e. f. g. h. Capability to provide land and infrastructure / facilities* Capability to provide finance Educational qualifications Capability to generate business Age Experience Business ability / acumen Personality 35 marks 25 marks 15 marks 10 marks 4 marks 4 marks 5 marks 2 marks

Allocation of marks on various parameters (as applicable to individuals) Parameter Land and infrastructure Subheads Suitable land for Retail Outlet Description Having clear title to the land / Registered sales deed and willing to give to the company on long term lease or purchase basis Having agreement to purchase / lease and willing to give to the company on long term lease or purchase Having clear title to the land / Registered sales deed and not willing to give to the company but willing to use the same for development of a Retail Outlet Having agreement to purchase/ lease and not willing to give to the company but is willing to use the same for development of a Retail Outlet Marks 35 Evaluation Based on leading questions and also verifying the documents submitted

25 20

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Finance

Financially sound

Ready availability of Finance (20 marks) Liquid cash in the form of bank Fixed deposits etc. > = Rs. 10 lakhs : 12 marks > = Rs. 7 to < 10 lakhs : 10 mark s > = Rs. 5 to < 7 lakhs : 5 marks > = Rs. 3 to < 5 lakhs : 2 marks · Fixed and movable assets Value of assets of Rs. 10 lakhs and above will be awarded full marks and for lesser values, the marking will be done proportionately · Income An income of Rs. 3 lakhs per annum and above will fetch full arks and for lesser incomes, the marks will be awarded proportionately. Note: With regard to source of funds declared by the applicant in the application form, it is necessary that the same would be made available for the RO development purpose as and when required. The applicant should submit an affidavit in this regard. (Appendix A & A1). In case the candidate fails to make available the funds committed at the time when it is actually required or could not substantiate during the interview/at a later date, the candidature/Dealership is liable to be cancelled. · 12

Based on leading questions and also verifying the documents submitted

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Based on leading questions and also verifying the documents submitted Based on leading questions and also verifying the documents submitted

4

Credit worthiness

Letter ensuring credit (5 marks) 5 Bank / Financial Institution / individuals / party's letter ensuring credit, Credit worthiness certificate from scheduled Bank / Financial institutions.

Submitting Credit worthiness certificate from scheduled bank/ financial institutions and also expressing willingness to extend loan if required

Educational Qualification

Basic Qualificati on

Based on the educational qualification proof provided by the applicant, the following marks will be awarded. Matriculate / SSC / Xth pass XIIth Pass Graduate Post graduates or higher qualifications · · Any Diploma Degree excluding Technical / Law / Medical/ Management/ Business/ Chartered / Cost Accountant

7 8 10 12 Basic Qualific ation marks as above + 1 mark 15

Based on documentary evidence by furnishing certificate / mark sheet from Board / University Examination as applicable Based on documentary evidence by furnishing certificate / mark sheet from recognized institution Based on documentary evidence by furnishing certificate / mark sheet from recognized institution

Profession al qualificatio ns

Degree in · Law · Technical · Medical · Management / Business · Chartered / Cost Accountant · Any other higher qualifications

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Age

Capability generate business.

to

Tapping of Sales potential Project report

Marks will be awarded on the following basis. > = 21 < 26 >= 26 < 46 >= 46 < 56 >= 56 < = 65 i) Assessment by Committee on tie up of sales volumes with prospective customers. ii) Based on project report for realizing sales potential submitted by the applicant. iii) On the overall judgment of candidate's ability to generate business including future plans Note: Sales potential, as estimated by NRL will be indicated in the advertisement against each location. The candidate, while applying, will have to submit an affidavit in support of his claim with regard to his ability to tap the sales potential from the prospective customers. It will be clearly indicated in the affidavit (Appendix-A2) that such prospective customer has not given similar consent to any other applicant for the concerned location. The indicative parameters in this regard are as under: Tied up volume with transporters/ Taxi/Rickshaw Operators/ Transport Association/ private cars/ fleet/ agricultural equipment/mining/earth moving equipment/ Own Vehicles/ Fleet/ equipments/machinery, tie up with Industries regarding requirement for power generation etc. In case the affidavit is not factual or not substantiated during interview/at a later date, the candidature/Dealership is liable to be cancelled. Sub total Retail trade of products Other / related petroleum trade / transport / automobiles Hospitality / Service industry / FMCG

Based on documentary evidence 2 4 2 1 5

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2 Assessment of committee

i) Committee will assess the applicant's ability to tap the sales potential for both MS & HSD through leading questions & Production of documents including Affidavit from prospective customers in support of claim. ii)The committee members will satisfy themselves through leading questions on the project report submitted by the candidate and assess him accordingly. (iii) As per the assessment of the committee based on leading questions

Experience

Business experienc e

10 4 3 2 1 5

Based on furnishing of documentary evidence to establish the relevant service of minimum 1 year.

Business ability acumen

/

Others Marks will be awarded based on project report as also earlier experience of Management of people Management of finance / infrastructure Trade related

Based on project report/ leading questions with regard to earlier handling of business & specific situations.

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Personality

Assessment of the committee 0n the following parameters · Communication/articulation skills · Polite, presentable and well mannered · Enthusiasm/energetic/medical history · Self confidence / convincing power. Grand total

2

Assessment based on observation and leading questions.

100

16.1.2 In case one or more of the criteria as listed above is not applicable for any section of applicant or category of Dealerships as listed below the evaluation will be done excluding those marks and evaluating them only on the applicable marks. However, for final comparison for selection the percentage of the scored mark over the "total applicable marks" for that category /section would be the basis. A format for this purpose is enclosed as Annexure A. Examples: Widows or women above 40 years of age without earning parents applying under Women reserved category or SC/ST persons applying under SC/ST reserved category and war widows will not be evaluated on "Capability to provide land and infrastructure / facilities" (35 marks) & "Capability to provide finance"(25 marks). In these cases, the maximum applicable marks would be 40 only. (2) In respect of Registered Co-operative societies/and Organised bodies like Registered Associations or persons like Bus / Truck Associations and Corporate Houses etc. in which cases the parameters like Age(4), Educational qualification(15) and Personality (2) are not applicable, evaluation will be carried out on the maximum applicable mark of 79. etc. 16.1.3 In respect of partnerships, all partners will have to attend the interview together and they will be evaluated individually for individual parameters like age, educational qualification etc. The land and finance owned by any one of the partners will be treated as the same being owned by the firm as a whole for evaluation purposes. (1) 16.1.4 Inters-se-priority for "DC" and "PMP" categories

In respect of Defence (DC) and PMP categories where the inter se priority is given by the competent authorities like DGR etc., the evaluation as per our spelt out norms as above will be carried out simultaneously considering the following marks in addition to the 100 marks mentioned above based on the certificate produced by the candidate from the appropriate authorities. In other words these persons will be evaluated on total marks of 140. (a) For Defence Category (DC) Priority I Priority II Priority III Priority IV Priority V Widows/dependants of posthumous Gallantry Award Winners War Widows / dependants of those who died in war War disabled Widows /dependants of those who died in harness due to attributable causes Disabled in peace due to attributable causes 40 Marks 32 Marks 24 Marks 16 Marks 8 Marks

(b) For PMP Category (PMP) Priority I Priority II Priority III Priority IV Priority V 17. Widows/dependants of posthumous Gallantry Award Winners Widows / dependants of persons having died in action Persons disabled on duty Widows /dependants of persons who died while in service Disabled in peace due to attributable causes 40 Marks 32 Marks 24 Marks 16 Marks 8 Marks

Results of the interview:

After completion of the interview for a location, result along with the detailed marks scored will be displayed on the notice board of the interviewing office. This list will contain the names of all the candidates who appeared for the interview in descending order of marks scored as a percentage of "applicable marks" for that category along with the details of marks scored by each. The minimum qualifying marks for any candidate to be eligible for consideration for award of Dealership would be 60% of the applicable marks in respect of OP category and 50% in respect of reserved categories for that specific category/location. If none of the candidates scored the minimum qualifying marks as above, the location

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will be declared as "no candidate found suitable". Otherwise a maximum of 3 candidates starting with sl.no.1 in the list published on the notice board will be treated as included in the "merit panel" for award of Dealership for that location. The names of persons included in the "merit panel" will be highlighted in the published list in Bold letters and also in some colour (say, red) for easy identification. This result will also be available on the web site of the Oil Company. 17.1 Offer of Dealership and field verification: The Dealership will be offered to the No.1 candidate in the merit panel on the basis of the interview after necessary field verification and then Letter of Intent (LOI) will be issued. If the no.1 candidate is not found suitable /fails to full fill the terms and conditions of the award of Dealership or the award is to be cancelled for any reason whatsoever, the nd Dealership will be offered to the 2 candidate in the merit panel after necessary field verification. If the 2nd candidate also fails to full fill the terms and conditions of offer or found unsuitable for rd any reason whatsoever, then the Dealership will be offered to the 3 candidate in the merit panel. rd If the 3 candidate also fails to full fill the terms and conditions of offer or found unsuitable for any reason whatsoever, or in case where no 2nd or 3rd candidates are available in the "merit panel" as explained above, the location may be readvertised at the discretion of the Oil Company. A person who has been issued the LOI would be required to full fill the terms and conditions of the same within the specified time period for issuance of letter of appointment and commissioning of the Dealership. 17.2 Validity of merit panel:

The merit panel will be valid for a period of one year from the date of commissioning of the Dealership. If within this period, the Dealership offer to the first empanelled candidate is to be withdrawn for any reason whatsoever or the Dealership is terminated on account of wrong statement made in the application or any other reason like proven ineligibility(due to complaint etc.) of the Dealer or proven malpractice, Oil Company will have the option of awarding Dealership to the next candidate in the merit panel if he / she meets the eligibility criteria at that point of time and after necessary Field verification. 17.3 Security deposit:

The selected candidate before being issued the appointment letter will have to deposit an appropriate amount as interest free refundable security deposit ranging from Rs. 2 lakhs to Rs. 5 lakhs. This amount will be indicated in the advertisement against each location. NRL also reserves its right to adjust any dues to it from this amount at the time of resignation/ termination. However, in case of termination of the Dealership on account of proven adulteration/malpractice, the said security deposit will be forfeited. However, for SC/ST candidates & women availing corpus fund facility, no such security deposit is payable. 18. Grievance /complaint redressal system:

An aggrieved person may send his/her complaint to the Oil Company at the address of the customer service cell displayed at the nearest Retail Outlet of the concerned Oil Company. Complaints can also be lodged on the website of the Oil Company. (i) (ii) Anonymous /pseudonymous complaints will not be investigated. On receipt of a complaint, a letter will be sent by the Oil Company to the complainant through Registered Post, asking him to submit details of allegation with a view to prima facie substantiate the allegations along with supporting documents, if any, within 30 days. Response of the complainant will be examined by the Oil Company and if it is found that the complaint does not have specific and verifiable allegations, the same will be filed.

18.1 The complainant will be clearly advised that the complaint will be examined by the Oil Company and if it is established that the complaint does not have any substance, the same will be liable for legal action.

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18.2 When a decision is taken to investigate the complaint, the investigation will be done by one Senior Officer of NRL. Thereafter, decision on the complaint will be taken as under:18.2.1 Complaints not substantiated:

The complaint will be filed and the complainant will be advised accordingly. 18.2.2 Established complaint :

Action will be taken with regard to cancellation of the concerned allotment and for appointment of the next candidate in the merit panel after the due process as applicable. 19. Tenure of Dealership:

The tenure of Retail Outlet Dealership will be for an initial period of 15 years and renewable for every 5 years thereafter, subject to the examination of the performance of the Dealership by the Oil Company. 20. Furnishing of false information:

If any information furnished by the applicant is found to be false at any point of time before or after appointment as a Dealer, the allotment will be cancelled forthwith and Dealership terminated in case commissioned.

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APPENDIX- A (To be submitted by individuals and partners of partnerships) (TO BE TYPED ON APPROPRIATE NON-JUDICIAL STAMP PAPER OF REQUIRED VALUE) AFFIDAVIT I,________________________________________________________________________________ son/daughter/wife of _________________________________________________________________ Age _____ years residing at ___________________________ do hereby solemnly affirm and say as under : 1. That I am an Indian National. 2. That neither I, nor any of my following close relatives are having any RO/SKO-LDO Dealerships or LPG Distributorships OR holding any Letter of Intent for RO/SKO-LDO Dealership or LPG Distributorship from any Oil Company: a) Spouse b) Unmarried son(s) c) Unmarried daughter(s) 3. @ That I am a unmarried woman above 40 years of age without earning parents. 4. @ That I am a widow and not re-married. (@ delete these if not applicable) 5. That neither I have ever been convicted nor charges have ever been framed against me by any Court of Law for any criminal offence involving moral turpitude and/or economic offences (other than freedom struggle) . 6. I hereby confirm that I was never a signatory to a Dealership/Distributorship agreement of any Oil Company, which was terminated for proven adulteration/malpractices. 7. @ that against item no.14 of my application form details of various sources of funds required for setting up and operation of the Dealership have been furnished. I undertake that these funds will be made available for the purpose stated above. In case it is found that the same is not made available as and when required, the offer of Dealership, at any stage, can be withdrawn and that I will have no claim/damages whatsoever against the Oil Company. 8. I hereby verify that what has been stated above is true to the best of my knowledge and belief and nothing material has been concealed there from. If any information/declaration given by me in my application or in any document submitted by me in support of application for the award of the Dealership or in this affidavit shall be found to be untrue or incorrect or false, Numaligarh Refinery Limited would be within its rights to withdraw the Letter of Intent / terminate the Dealership (if already appointed) and that I would have no claim, whatsoever, against Numaligarh Refinery Limited for such withdrawal/termination. Solemnly affirmed and declared before me This ___________day of ________________ ____________________ Signature and Seal of Magistrate/Judge/Notary public _________________ Signature of person making affidavit (Name in block letters)

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(To be submitted by Registered Co-operative Societies and Organised bodies like Registered Bus / Truck Associations, Corporate Houses i.e. Central /State Public Sector Companies, Companies incorporated under Companies Act 1956) APPENDIX 'A1' (TO BE TYPED ON APPROPRIATE NON-JUDICIAL STAMP PAPER OF REQUIRED VALUE) AFFIDAVIT In the matter of_____________ Dealership of M/s Numaligarh Refinery Limited at___________ (Location) Whereas _______________(Name of the Co-operative Society*/organised body*) ____________ (Location) has applied for RO Dealership of M/s Numaligarh Refinery Limited at ___________. I, _____________________________ son/daughter/wife of ____________________________Age _____ years resident of _________in the capacity of ___________do hereby solemnly declare : 1. That through a resolution passed by the Co-operative society*/organised body*, I have been authorised to apply for the said Dealership. A copy of the resolution/authorisation is enclosed herewith forming part and parcel of this affidavit. 2. That the said Co-operative Society*/organised body* is duly registered and a photocopy of the registration certificate is enclosed herewith forming part and parcel of this affidavit 3. That the said Co-operative Society*/organised body* is a net profit making body during last 3 financial years. 3. That on behalf of the Co-operative Society*/organised body*, I undertake that I will observe all the relevant guidelines with regard to award/operation of the said Dealership issued by the Oil Company/Government of India or any other statutory body from time to time. 4. That all members of the Co-operative Society belong to the reserved category for which the location has been advertised including for women and none of the members have either been convicted or charges have been framed against them by court of law for criminal offences involving moral turpitude and / or economic offences (other than freedom struggle). Moreover, none of the members was ever signatory to a Dealership/Distributorship of any Oil Company which was terminated for proven adulteration/malpractices. A copy of the certificate to this effect from the Registrar of Co-operative Societies is enclosed herewith forming part and parcel of this affidavit.(applicable for co-operative societies only). 5. That the Co-operative Society*/organised body* does not have any criminal records nor does it have any criminal charge framed against it by court of law involving moral turpitude and/or economic offences. 6. That the Co-operative Society*/organised body* was never a signatory to a Dealership/ Distributorship agreement of any Oil Company, which was terminated for proven adulteration / malpractices. 7. @ that against item no.14 of my application form details of various sources of funds required for setting up and operation of the Dealership have been furnished. I undertake that these funds will be made available for the purpose stated above. In case it is found that the same is not made available as and when required, the offer of Dealership, at any stage, can be withdrawn and that I will have no claim/damages whatsoever against the Oil Company. 8. I hereby verify that what has been stated above is true to the best of my knowledge and belief and nothing material has been concealed there from. If any information/declaration given by me in my application or in any document submitted by me in support of my application for the award of the Dealership or in this affidavit shall be found to be untrue or incorrect or false, Numaligarh Refinery Limited would be within its rights to withdraw the Letter of Intent / terminate the Dealership (if already appointed) and that I would have no claim, whatsoever, against Numaligarh Refinery Limited for such withdrawal/termination. *strike out whatever is not applicable. Solemnly affirmed and declared before me This ___________day of _____________________ ____________________ Signature and Seal of Magistrate/Judge/Notary public

_________________ Signature of person making affidavit (Name & Designation in block letters)

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APPENDIX- A2 (To be obtained from the prospective customers and to be submitted by the applicant along with the application) (TO BE TYPED ON APPROPRIATE NON-JUDICIAL STAMP PAPER OF REQUIRED VALUE) AFFIDAVIT I, ________________________________________________________________________________ son/daughter/wife of ______________________________________________Age _____ years, residing at ___________________________ do hereby solemnly affirm and say as under: 1.__________________ (Name of applicant), son/ daughter of _____________, resident of _____________________ (address) has applied for Retail Outlet Dealership at __________ (location) of M/s Numaligarh Refinery Limited. 2. 3. 4. 5. I am having approx. consumption of ________ KL of ________ (name of product) required for _________ (purpose). I hereby confirm that in case the Dealership is awarded to above applicant, I will be taking my supplies through him to the extent of ____ KL subject to the commercial terms and conditions agreed mutually I hereby confirm that this type of commitment has not been given to any other candidate applied for the above location. I hereby verify that what has been stated above is true to the best of my knowledge and belief and nothing material has been concealed there from.

Solemnly affirmed and declared before me This ___________day of ________________

____________________ Signature and Seal of Magistrate/Judge/Notary public

_________________ Signature of person making affidavit (Name in block letters)

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Annexure-A

FORMAT FOR EVALUATION

Capability to arrange finance (Maximum marks 25) Educational Qualification Capability to generate business (Max. marks 10) Age Experience Business ability/ acumen Personality Total Marks scored by the candidate Total marks applicable for the candidate/ category Scored marks as a percent age of applica ble marks Inter-se Priority marksDEF/ PMP (max.40 marks) G.Total

Sl. No.

Name of the Candidate

Capability to provide infrastructure & facility

Marks awarded by Site Inspection Committee (Max.100)

Marks awarded by Interview Committee (Max.35) Tied up volume Project report Overall assessment

Weighted marks = (iii) x (iv) / 100

Ready availability of finance

Letter ensuring loan/ credit worthines s

(i) 20 20 20 15 5 3 5 3 2 2 5 5 3 2 4 5 15 5 3 2 4 5 5 3 2 4 4 4 4 4

(iii)

(iv)

(v) 35

(vi) 20

(vii) 5

(viii) 15

(ix) 5

(x) 3

(xi) 2

(xii) 4

(xiii) 4

(xiv) 5 5 5 5 5 5

(xv) 2 2 2 -

(xvi) 100 79 65 44 40 19

(xvii) 100 79 65 44 40 19

(xviii) 100 100 100 100 100 100

(xix) 40 40

(xx) 140 119

(ii) Max marks ­ Individuals / Partnerships Max marks ­ Organised bodies Max marks ­ No assessment on land individuals Max marks ­ No assessment on land ­ organised bodies Max marks ­ No assessment on land & Finance ­ Individuals Max marks ­ No assessment on land & Finance ­ organised bodies

35

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NUMALIGARH REFINERY LIMITED NOTICE FOR APPOINTMENT OF RETAIL OUTLET DEALERS 1. Numaligarh Refinery Limited, a subsidiary of Bharat Petroleum Corporation Limited proposes to appoint dealer for Retail Outlet in ___________ (State) at or in the vicinity of the following Locations :

.Estimated sales potential at the site in KLs p.m (MS/HSD combined) Estimated investment required from the applicant (Rs. Lakhs) Sl No. Name of Location Revenue District

Category

Type of Dealership

Whether NRL expects the applicant to have/arrange suitable land for the dealership but need not be given to NRL on lease / sale. In this case it is expected that the applicant will also provide all other fixed facilities required for the dealership at his cost. Whether NRL expects the applicant to have / arrange suitable land for the dealership and give the same to NRL on sale / long lease.

(1)

1.

(2)

(3)

(4)

(5)

Yes/No

(6)

Yes/No

(7)

(8)

(a) In respect of locations against which "YES" has been marked under col. (5) of the above table, the eligible candidates who have readily available site (having clear title to the land / registered sales deed) suitable for setting up of Retail Outlet or have a firm commitment / agreement from the land owner for purchase/lease of site should furnish along with the application, the details of such land, which the applicant owns or can arrange that can be made available to NRL for the Retail Outlet. The candidate will not be given the opportunity to offer any other land subsequently. For this purpose, the land owned by the family members namely spouse/unmarried children will also be considered as belonging to the applicant subject to the consent of the concerned family member. (b) In such cases, considering the location of the land from the point of view of suitability from technical and commercial angle and rates acceptable to NRL, applicants willing to transfer the land on ownership / long term lease to NRL would be given preference. The suitability of the Land will be decided by NRL. However, there is no commitment from NRL for taking the offered Land from the applicant. In this case NRL will provide all fixed facilities at its cost at the site so taken from the applicant. If an applicant, after selection, is unable to provide the land indicated in the application within a period of TWO months from the date of Letter of Intent (LOI), NRL will have the right to cancel the allotment of dealership made to the applicant. (c) In respect of locations against which "YES" has been marked under col. (6) of the above table, the applicants, if selected, will also have to set up all the fixed facilities on the land owned/arranged by them at their own cost in accordance with the requirements of NRL. (d) Eligible applicants may submit their application for appointment of Dealers on a plain paper in the format given in the advertisement. The application format can also be downloaded from our website www.nrl.co.in.

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Amount of security deposit (Rs. Lakhs)

(9)

2. Eligibility Criteria : (a) Applicant should be Indian Nationals (Affidavit to be furnished as per Appendix A) (b)Category:- While only persons belonging to the following categories can apply against specific locations reserved /advertised for the respective category any eligible person can apply against OP category. (Copy of certificate from the competent authority to be furnished as proof of belonging to the category as applicable) Scheduled Caste/ Scheduled Tribe Category (SC/ST): Persons belonging to SC/ST category should submit a caste certificate of `Scheduled Caste/ Scheduled Tribe' category issued by a competent authority. (i) District Magistrate/Addl. District Magistrate/Collector/Dy. Commissioner /Additional Dy. Commissioner/ Dy Collector/1st Class Stipendiary Magistrate/ City Magistrate (Not below the rank of 1st Class Stipendiary Magistrate)/ Sub-Divisional Magistrate/ Taluka Magistrate/Executive Magistrate /Extra Assistant Commissioner. Chief Presidency Magistrate/Additional Chief Presidency Magistrate/Presidency Magistrate Revenue Officer not below the rank of Tehsildar Sub-Divisional Officer of the area where the candidate and/or his family normally resides Administrator/Secretary to Administrator/Development Officer (Lakshadweep) Any other competent authority notified by the Government of India

Physically Handicapped Category (PH) : Persons belonging to this category should be orthopaedically handicapped to the extent of minimum of 40% permanent/ partial disability of either upper or lower limbs or 50% permanent/ partial disability of both upper and lower limbs together. Totally Deaf, Dumb or Blind persons are also eligible. Please attach a copy of certificate from the Civil Surgeon/ Chief Medical Officer or Supdt. Of Government Hospital in the format enclosed as Appendix B. Defence Personnel Category (DC) : Persons belonging to this category should be sponsored by Director General of Resettlement(DGR), Ministry of Defence, Govt. of India, as per the following inter-se priority. (i) (ii) (iii) (iii) (iv) Widows/ dependants of Posthumous gallantry award winners. War Widows / dependents of those who died in war. War disabled. Widows / dependents of those who died in harness due to attributable causes Disabled in peace due to attributable causes

Please attach a copy of certificate from Directorate General of Resettlement (DGR) sponsoring the candidate for the dealership for which he/she has applied. Certificate of Eligibility issued for one particular location/dealership will not be valid for another location/dealership. Outstanding Sports Persons Category (OSP) : The following persons will be eligible :

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(i) (ii) (iii) (iv)

Arjuna Awardees. Winners of Medals at Olympics/ Asian /Commonwealth Games and Recognised World Champions/ World Championships. National Champions under the Recognised National Championships. National Adventure Awardees.

Candidates should attach a copy of certificate from the Recognised National Federation Organising National Championships (as recognised by Department of Youth Affairs and Sports, Govt of India) or from the Dept of Youth Affairs and Sports, Govt of India. Paramilitary/ Police/ Government Personnel Category (PMP): The following persons will be eligible : The personnel of Paramilitary/Police Personnel including persons having served in BSF,CRPF,CISF, ITBP, Railway Protection Force, Special Reserved Police, Special Armed Police, Coast Guards, Assam Rifles etc. as designated by Central Government and Police Forces of the States, Customs and Central Excise Department, Narcotics Control Bureau, Enforcement Directorate, Economic Intelligence Bureau, Directorate General of Anti-Evasion and Directorate of Revenue Intelligence and those serving in different Departments of Central/State Governments who are incapacitated OR disabled while performing their duties and their widows/ dependants in case of their death while performing duties. Inter-se priority for PMP category: (i) (ii) (iii) (iv) (v) Widows/ dependents of Posthumous gallantry award winners. Widows / dependents of persons having died in action. Persons disabled on duty. Widows / dependants of persons who died while in service Disabled in peace due to attributable causes

Please attach a copy of certificate from the concerned organization/ Govt Department signed by the Head of Office or an Officer not below the rank of Under Secretary to the Govt. indicating that the applicant belong to any of the above: Freedom Fighter Category (FF): Persons belonging to this category should produce a copy of certificate or Tamrapatra from the Ministry of Home Affairs, Govt. of India or an attested copy of the pension order issued by the Accountant General in pursuance of the sanction letter from the Ministry of Home Affairs for the grant of Swatantrata Sainik Samman Pension under `Freedom Fighter Pension Scheme' as proof of his / her being a freedom fighter. (c) Age as on the date of Application (in completed years): Not less than 21 years and not more than 65 years. However, in respect of FF category, upper age limit is not applicable. Enclose an attested copy of either Matriculation or Secondary School Leaving Certificate indicating date of birth, copy of passport, identity card issued by election commission or an affidavit as proof of age. (d) Educational Qualification : Minimum Matriculation or recognised equivalent. Enclose an attested copy of either matriculation or equivalent qualification certificates as proof. However, this criteria is not applicable in respect of applicants belonging to FF/OSP/DC categories.

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(e) Multiple Dealership Norm (relationship clause) : Persons desirous of applying should not be having either letter of Intent (LOI) or Dealership of MS/HSD/SKO-LDO / Distributorship of LPG of any Oil Company in his/her own name or in the name of his/her family members. Family members, for this purpose, would comprise of i) Spouse ii) unmarried Son (s)/ unmarried Daughter(s). 3. Disqualification :

(a) Non conviction clause: Convicted persons or persons against whom charges have been framed by court of law for any criminal offence involving moral turpitude/economic offences (other than Freedom Struggle), would not be eligible to apply. (b) Totally paralysed or mentally unsound persons (Who suffers from insanity) are not eligible to apply under any category. (c ) Signatories of dealership/distributorship agreements which were terminated by any oil company for proven malpractices / adulteration are NOT eligible to apply. The applicant will have to furnish an affidavit covering point nos. 2 (a), 2 (e), 3(a) and 3(c) in this regard as per Appendix A. 4. Partnerships : In case of partnership, each partner should individually satisfy the specified eligibility criteria and also should submit separate application forms along with separate application fee. However, the applications should be clubbed together. If called for interview, all of them must appear for interview. They also has to submit a copy of the partnership deed. 5. Registered Co-operative Societies are eligible to apply under any category provided all the members of the society belong to the category for which the location has been advertised for and also provided that the individual members should meet the non conviction clause including the society as an entity. Moreover, the society should be a net profit making one for the previous 3 financial years. The members individually and the society as an entity also should not haven been a signatory to dealership/distributorship terminated by any oil company for proven adulteration/malpractice. The Society has to furnish appropriate resolution to show that the person making the application is empowered to make the same. Parameters relating to age, educational qualification and multiple dealership norm (relationship clause) would not be applicable to such societies. Similarly for any society applying for location reserved for women category, all the members should be women. 6. Organised bodies like Registered associations or bodies like Bus/Truck associations and Corporate houses can apply. Corporate houses for this purpose will include Central / State Public sector companies as well as any company incorporated under companies act 1956. However, Private Limited Companies would be eligible to apply only if they are in existence and also profit making during the previous 3 years prior to date of application for dealership. These organised bodies are eligible to apply only under OP category and also provided that such body neither have any criminal records nor charges have been framed by court of law for any criminal offence involving moral turpitude/economic offences against the body. Parameters relating to age, educational qualification, personality and multiple dealership norm (relationship clause) would not be applicable to these bodies. 7. Scrutiny of application forms : The valid applications received up to the time/date specified in the advertisement will be scrutinised by a team of officers and candidates found eligible as per the eligibility criteria and 19

other terms and conditions will be called for a personal interview. The documents submitted by the applicants along with the application will be scrutinised and the land details/documents will be evaluated by a team of 3 officers including the site visit as may be necessary to establish the suitability of the offered land, if any, for setting up of Retail Outlet. Ineligible applicants will be advised specifying reasons for their rejections. 8. Evaluation of candidates : Each candidate during the interview will be assessed by the Selection Committee broadly under the following parameters: a. b. c. d. e. f. g. h. Capability to provide land and infrastructure / facilities* Capability to provide finance Educational qualifications Capability to generate business Age Experience Business ability / acumen Personality 35 marks 25 marks 15 marks 10 marks 4 marks 4 marks 5 marks 2 marks 100 marks 60 % of the applicable marks 50 % of the applicable marks

Total marks Minimum qualifying marks (for OP category applicants) Minimum qualifying marks (for reserved category applicants)

Scheduled caste/Scheduled tribe candidates for locations reserved for them will not be judged under the heads "Capability to provide infrastructure and facilities" and "capability to provide Finance". War widows also will not be judged under the heads "Capability to provide infrastructure and facilities" and "capability to provide Finance". Widows or unmarried women above 40 years of age without earning parents, for locations reserved for women will not be judged under the heads "Capability to provide infrastructure and facilities" and "capability to provide Finance". Organised bodies will not be assessed under the parameters Educational qualifications, Age and personality. Locations reserved under DEF and PMP category:- In respect of the candidates securing minimum qualifying marks, the inter-se-priority marks given by the competent authority (max. 40) will be added to the above and accordingly the final merit position decided. 9. Other terms and conditions : (a) The candidate selected for dealership shall be a working dealer and shall be paying attention towards day to day working of the dealership by personally managing the affairs of the dealership. He/she will not be eligible for taking up any other employment. If the selected person is already employed, before issuance of Letter of Appointment by the oil company should produce the proof of acceptance of his/her resignation by his/her employer. (b) On selection, the candidate will be required to deposit with the oil company a security deposit ranging from Rs. 2 lakhs to Rs. 5 lakhs as per the policy of NRL. Such deposit will have to be made at the time of appointment as dealer. This amount called the security deposit is 20

refundable at the time of resignation / termination and will not carry any interest. NRL also reserve its right to adjust any dues to it from this amount at the time of resignation/ termination. However, in case such termination is due to proven adulteration/malpractices then the deposit amount will be forfeited. SC/ST allottees and women availing facilities under corpus fund scheme (Explained under para (h) below) will be exempted from payment of such security deposit. (c ) The applicant on selection should be capable to raise necessary funds for effectively operating the dealership to the satisfaction of NRL. Affidavit to be furnished in the format at Appendix A. (d) The applicant should possess sound physical and mental health. A certificate from a govt. medical officer not below gazetted rank to be enclosed. (e) Other things being equal, Unmarried women above 40 years of age without earning parents or Widows will be given preference over others in all women categories. Widows has to submit death certificate of her husband and also an affidavit stating that she has not re-married as per Appendix A. (f) Following basic facilities will be provided by each dealer:

Retail Outlet : Drinking Water, Free Air @, First Aid kit with medicines, Toilet @, Pollution under Control Equipment (PUC) wherever it is [email protected], Telephone @, Adequate [email protected] @ Will be provided by NRL to those dealers who are entitled for financial assistance under `Corpus Fund Scheme' (g) In addition, candidates selected for locations against which YES has been marked under col.(7) of the table, will be required to provide the following facilities also at the Retail Outlets as may be required by NRL and as per layout & standards prescribed by NRL at his/ her own cost: Mandatory Facilities : Land & its development, Driveway, Compound wall, Sales Office, Show Room, Store, Toilets, Generator & Compressor Room, Yard lighting, Air & Water Facilities, Generator, Fire Fighting Facilities, etc. Additional Facilities (Site specific) : All such facilities required for customer service such as Staff Room cum Change Room, Canopy, Service Station, Rest Room, Restaurant, Telephone Facilities, PUC facility (if mandatory) and/other Facilities as may be specified by NRL from time to time. (h) CORPUS FUND SCHEME :

For those selected under Scheduled Caste / Scheduled Tribe Category NRL shall make the provision for the following facilities as per corpus fund scheme : (i) RETAIL OUTLETS: Land and its development, (b) Sales Room, (c) Drive way, (d) Compound wall/barbed wire fencing, (e) Culverts/Hume Pipes, (f) Air facility, (g) Storage tank and pump, (h) Toilet, i) Telephone without STD/ISD (Rental and call charges to be borne by dealer), j) PUC facility (where mandatory), k) Adequate illumination etc. In addition, NRL will also provide adequate working capital LOAN for a full operation cycle for the of the dealership. Both, the working capital loan as well as 11% per annum interest thereon

21

will be recovered in 100 (hundred) equal monthly instalments commencing from the 13th month of commissioning of the dealership. War widows will be entitled for facilities including financial assistance under Corpus fund scheme. On their application and subject to satisfaction of NRL, unmarried women above 40 years of age without earning parents or widows, selected for dealership in all categories including those which are not reserved for women, will be entitled to financial assistance under the corpus fund scheme. (ii) LICENCE FEE RECOVERY :

All the allottees on appointment as dealers will have to pay a Licence Fee to NRL as applicable from time to time including those availing the Corpus Fund facilities 10. Application should be submitted on plain paper in the prescribed format given in the advertisement, along with a non-refundable application fee of Rs.1000/- (Rupees One Thousand Only), by a Crossed Account Payee Demand Draft/Pay order (Rs. 500/- in case of SC/ST candidates alongwith proper documentary evidence of caste/ tribe) drawn on any Scheduled Bank in favour of Numaligarh Refinery Limited, payable at, _________________ to our Office at the following address : _________________________________ _________________________________ _________________________________ _________________________________ 11. GENERAL

Filled application along with relevant enclosures complete in all respects to be submitted so as to reach the office address mentioned above on or before 4 p.m. (1600 IST) on DD/MM/YYYY. (b) The company reserves the right to cancel/withdraw/ amend this advertisement or extend the due date at its sole discretion without assigning any reason. (c) No addition /deletion/ alteration will be permitted in the application once it is submitted. (d) No additional documents whatsoever will be accepted or considered after the cut off date of the application. (e) Applications received after the cut-off date including postal delay, and those without accompanying valid documents including application fee or incomplete in any respect will not be considered and no correspondence will be entertained by NRL in such cases whatsoever. (f) All affidavits have to be submitted in original along with the application. Individual applicants & partnerships.........as per appendix A (individually) Co-op societies/organized bodies.........as per Appendix A1 PH category persons have to submit certificate as per Appendix B. In respect of all documents /certificates, only attested copies are to be attached along with the application. Originals of such documents / certificates will have to be brought at the time of interview, if called for. (g) Applicants willing to apply for more than one location can do so in separate application form and also enclosing separate DD/Pay order as application fee.

(a)

22

(h) If any statement made in the application or in the document enclosed therewith or subsequently submitted in pursuance of the application by the candidate at any stage is found to be incorrect or false, the application is liable to be rejected without assigning any reason and in case the applicant has been appointed as a dealer, the dealership is liable to be terminated. in such cases the candidate / dealer shall have no claim whatsoever against NRL. (i) The envelope containing the application, duly filled in, should be super scribed as under : "This application is for a dealership of a new Retail Outlet at _______________________ (location) ". (j) A person selected for dealership after issuance of letter of appointment will have to execute a dealership agreement with NRL as per the terms of NRL. (k) This is purely a business proposition and not an application for job in NRL and has normal business risks and also do not guarantee any assured returns or profits. (l) This is only an application and not an offer of dealership. (m) The brochure available at the marketing offices of NRL contains more details about the selection process and the applicants desirous of knowing such details can purchase the same which is priced @ Rs.50/= per copy. The same is also available on the web site of NRL with download features. It is suggested that before filling up the application form for any location, the applicant may become familiar with the details given therein as well.

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APPLICATION FORMAT APPLICATION FOR NRL RETAIL OUTLET (PETROL PUMP) DEALERSHIP Location (at or in the vicinity of) _______________Rev. Distt.________________ State___________

Passport Size Photograph with specimen signature on the photograph

Category _________ (OP/ OP-W/ SC/SC-W/ ST/ ST-W/ PH/ PH-W/ PMP/ PMP-W/ DC/ DC-W/ FF/ FF-W/ OSP/ OSP-W): (Please attach copy of certificates as proof from the respective competent authorities). Advertised on _____________in ________________ by NUMALIGARH REFINERY LTD. (Date) (Name of Newspaper) Status : Individual/ Partnership/Regd. Co-operative Society/Organised body (Tick as applicable) 1. Individual : ( Individuals to enclose Affidavit as per Appendix `A') (a) Name (in Block Letters) : Shri / Ms. ________________________________ (b) Father's/ Husband's Name _______________________________________ (c) Address : _____________________________________________________ _________________________________PIN:__________________ Telephone No.:________________E-Mail Address: _____________________ (d) Nationality: ___________________ (e) Date of Birth: _________________Age: ___________(Proof to be attached) (f) Educational Qualification (s) : ____________________( Proof to be attached) (g) Resident of:___________Town______________District_____________State (h) Gender :___________________ (Male / Female) (i) Marital status:_____________(Unmarried/Married/Widow/Widower/Divorcee) In case of unmarried woman above 40 years of age : Are your parents (Mother/ Father) earning? YES/ NO

In case of widows, please attach death certificate of your husband & also affidavit that you are not remarried. 2. Are you or any of your following close relatives is Dealer or LOI holder of any MSHSD/ SKO-LDO Dealership or LPG Distributorship of any Oil Company? (i) Spouse (ii) Unmarried sons/daughters YES/ NO If yes, please furnish details: ______________________________________ Gross Income during last financial year ________________________________________ Present occupation : _____________________________________________________ In case you are an income Tax Assesse, please furnish PAN NO:___________________ 24

3. 4. 5.

25

6. Do you have business / selling experience? if yes, give full details ___________________________________________________(attach addl sheets) 7. Do you have experience of supervision of personnel? If yes, give full details. _______________________________________ (attach addl sheets, as required) 8. Are you having sound Physical / mental health? if yes, please attach a certificate from a Govt. medical officer not below the rank of Gazetted officer. 9. Please attach a separate sheet giving your detailed plans to run the Dealership including a Project report detailing the full plan. Please enclose affidavit from prospective customers to establish tie-up volume from the retail outlet. 10. Were you a signatory to a Retail Outlet / SKO-LDO Dealership / LPG Distributorship of any Oil Company terminated for proven adulteration / malpractice? If yes, give details. Otherwise submit an affidavit as per Appendix `A'. 11. In case of partnership, please give name of each of the partners and attach Proposed Partnership Deed. Application of all the partner(s) should be attached together while submission: ___________________________________________________________________ ___________________________________________________________________ 12. Registered Co-op. Society/ Organised body: (Orgnised bodies can apply under `OPEN' category only) (a) (b) Name of the Society/organized body : ______________________________________________________________ Address: ______________________________________________________________ ________________________________________________PIN:__________ Telephone No.:_________________ E-Mail Address:___________________ (Enclose affidavit as per Appendix `A1') Copies of audited Profit & Loss account statement for the previous 3 financial years to be enclosed. 13. Land details (to be provided by all applicants) : (a) Do you have a suitable site readily available at or in the vicinity of the location where the Dealership has been advertised? Yes / No If Yes, City/Town/Village ______District_________State:___________Survey No : _________Hissa No.: ____________Name of the Road:_____________ NH No. / SH No. / Other Road: ___________Nearest Km Stones : _____ Total land area : (Acre/Sq.m) _________ (Site map with dimensions to be attached) (b) Name of the owner of the land:__________________(proof to be attached) (c) Relationship of land owner with the applicant :_______________________ (d) Are you willing to transfer the land on sale/long lease to the Oil Co.? Yes / No If yes, at what rate/ terms._________________________________________ (In case the applicant is not the land owner, consent letter/ Legal documents from the Land owner to be enclosed)

26

14. Give details of source of funds: (to be provided by all applicants) The details to cover free & unencumbered Bank accounts/ Govt. Securities/ fixed deposits, bankers/financial institution certificate for credit worthiness/letter from parties / loans, UTI,NSC, Bonds, Shares of public limited companies etc., details of other assets like immovable property (land, building etc.)/ movable properties like vehicle etc., any other sources of income like from interest, rent, business etc. (please attach proof in all cases). (Attach Separate sheet as required) NOTE: Candidates applying under Category reserved for SC/ ST and war widows need not provide details under para 13 & 14 as also widows or unmarried women above 40 years of age without earning parents. 15. Have you ever been convicted and/or charges have been framed against you by a court of law for any criminal offence involving moral turpitude and / or economic offence (other than freedom struggle)? (Applicable to individuals, partners, members of Co-op. society, Co-op. society as an entity and also organized body as an entity) Please state YES or NO________________________ 16. Demand Draft/ Pay order No. ________ dated. ________for Rs. ______drawn on ________________(state Bank's name) in favour of Numaligarh Refinery Limited payable at _______________ is enclosed. NOTE: Affidavits to be enclosed in original. In respect of all other certificates / documents, duly attested Photo copy/ True copy ONLY need be attached along with the application. However, originals of all these will have to be brought at the time of interview, if called for. 17. Any other information: 18. UNDERTAKING:I am fully aware that M/s Numaligarh Refinery Ltd. under its policy will not appoint me as their Dealer if I am employed. I shall have to resign from the service and produce proof of acceptance of my resignation by my employer to NRL before issuance of Letter of Appointment for the Dealership. That, If selected, I undertake that I will be required to deposit an interest free Security deposit as per the policy of NRL. I, _______________________________________________________________ hereby certify that the information given above is true to the best of my knowledge and belief. Any wrong information / suppression of facts will disqualify me from being considered for the Dealership.

Place: Date:

Signature (Name in block letters) 27

APPENDIX- A (To be submitted by individuals and partners of partnerships) (TO BE TYPED ON APPROPRIATE NON-JUDICIAL STAMP PAPER OF REQUIRED VALUE) AFFIDAVIT I, __________________________________ son/daughter/wife of _________________ Age, _____ years residing at ___________________________ do hereby solemnly affirm and say as under : 1. That I am an Indian National. 2. That neither I, nor any of my following close relatives are having any RO/SKO-LDO Dealerships or LPG Distributorships OR holding any Letter of Intent for RO/SKO-LDO Dealership or LPG Distributorship from any Oil Company: d) Spouse e) Unmarried son(s) f) Unmarried daughter(s) 3. @ That I am a unmarried woman above 40 years of age without earning parents 4. @ That I am a widow and not re-married. (@ delete these if not applicable) 5. That neither I have ever been convicted nor charges have ever been framed against me by any Court of Law for any criminal offence involving moral turpitude and/or economic offences (other than freedom struggle) . 6. I hereby confirm that I was never a signatory to a Dealership/Distributorship agreement of any Oil Company, which was terminated for proven adulteration/malpractices. 7. @ that against item no.14 of my application form details of various sources of funds required for setting up and operation of the Dealership have been furnished. I undertake that these funds will be made available for the purpose stated above. In case it is found that the same is not made available as and when required, the offer of Dealership, at any stage, can be withdrawn and that I will have no claim/damages whatsoever against the Oil Company. 8. I hereby verify that what has been stated above is true to the best of my knowledge and belief and nothing material has been concealed there from. If any information/declaration given by me in my application or in any document submitted by me in support of application for the award of the Dealership or in this affidavit shall be found to be untrue or incorrect or false, Numaligarh Refinery Ltd. would be within its rights to withdraw the Letter of Intent / terminate the Dealership (if already appointed) and that I would have no claim, whatsoever, against Numaligarh Refinery Ltd for such withdrawal / termination. Solemnly affirmed and declared before me This ___________day of ________________ ____________________ Signature and Seal of Magistrate/Judge/Notary public _________________ Signature of person making affidavit (Name in block letters) 28

(To be submitted by Registered Co-operative Societies and Organised bodies like Registered Bus / Truck Associations, Corporate Houses i.e. Central /State Public Sector Companies, Companies incorporated under Companies Act 1956) APPENDIX `A1'

(TO BE TYPED ON APPROPRIATE NON-JUDICIAL STAMP PAPER OF REQUIRED VALUE)

AFFIDAVIT In the matter of _____________ Dealership of M/s Numaligarh Refinery Ltd., at___________(Location). Whereas _______________(Name of the Co-operative Society*/organised body*) ____________ (Location) has applied for RO Dealership of M/s Numaligarh Refinery Ltd., at ___________. I, _____________________________ son/daughter/wife of ______________________ Age _____ years resident of _________in the capacity of __________do hereby solemnly declare: 1. That through a resolution passed by the Co-operative society*/organised body*, I have been authorised to apply for the said Dealership. A copy of the resolution/authorisation is enclosed herewith forming part and parcel of this affidavit. 2. That the said Co-operative Society*/organised body* is duly registered and a photocopy of the registration certificate is enclosed herewith forming part and parcel of this affidavit. That the said Co-operative Society*/organised body* is a net profit making body during last 3 financial years.

3.

4. That on behalf of the Co-operative Society*/organised body*, I undertake that I will observe all the relevant guidelines with regard to award/operation of the said Dealership issued by the Oil Company/Government of India or any other statutory body from time to time. 5. That all members of the Co-operative Society belong to the reserved category for which the location has been advertised including for women and none of the members have either been convicted or charges have been framed against them by court of law for criminal offences involving moral turpitude and / or economic offences (other than freedom struggle). Moreover, none of the members was ever signatory to a Dealership/Distributorship of any Oil Company which was terminated for proven adulteration/malpractices. A copy of the certificate to this effect from the Registrar of Co-operative Societies is enclosed herewith forming part and parcel of this affidavit. (applicable for co-operative societies only) 6. That the Co-operative Society*/organised body* does not have any criminal records nor does it have any criminal charge framed against it by court of law involving moral turpitude and/or economic offences.

29

7.

That the Co-operative Society*/organised body* was never a signatory to a Dealership/ Distributorship agreement of any Oil Company, which was terminated for proven adulteration / malpractices.

30

8.

That against item no.14 of my application form details of various sources of funds required for setting up and operation of the Dealership has been furnished. I undertake that these funds will be made available for the purpose stated above. In case it is found that the same is not made available as and when required, the offer of Dealership, at any stage, can be withdrawn and that I will have no claim/damages whatsoever against the Oil Company.

9. I hereby verify that what has been stated above is true to the best of my knowledge and belief and nothing material has been concealed there from. If any information/declaration given by me in my application or in any document submitted by me in support of my application for the award of the Dealership or in this affidavit shall be found to be untrue or incorrect or false, Numaligarh Refinery Ltd would be within its rights to withdraw the Letter of Intent / terminate the Dealership (if already appointed) and that I would have no claim, whatsoever, against Numaligarh Refinery Ltd for such withdrawal/termination. *strike out whatever is not applicable. Solemnly affirmed and declared before me This ___________day of __________________________ ________________ Signature and Seal of Magistrate/Judge/Notary public _________________ Signature of person making affidavit (Name & Designation in block letters)

31

APPENDIX- A2 (To be obtained from the prospective customers and to be submitted by the applicant along with the application) (TO BE TYPED ON APPROPRIATE NON-JUDICIAL STAMP PAPER OF REQUIRED VALUE) AFFIDAVIT I,_____________________________________________________________________ ___________ son/daughter/wife of __________________________________________ Age _____ years residing at ___________________________ do hereby solemnly affirm and say as under : 1.__________________ (Name of applicant), son/ daughter of _____________, resident of _____________________ (address) has applied for Retail Outlet Dealership at __________ (location) of M/s Numaligarh Refinery Limited. 6. I am having approx. consumption of ________ KL of ________ (name of product) required for _________ (purpose). 7. I hereby confirm that in case the Dealership is awarded to above applicant, I will be taking my supplies through him to the extent of ____ KL subject to the commercial terms and conditions agreed mutually 8. I hereby confirm that this type of commitment has not been given to any other candidate applied for the above location. 9. I hereby verify that what has been stated above is true to the best of my knowledge and belief and nothing material has been concealed there from. Solemnly affirmed and declared before me This ___________day of ________________

____________________ Signature and Seal of Magistrate/Judge/Notary public

_________________ Signature of person making affidavit (Name in block letters)

32

CERTIFICATE FOR PHYSICALLY HANDICAPPED CANDIDATES Certified that I, Dr. ____________________________Registration No.______________ have this________ day of________________ examined the candidate whose particulars are given below: 1. 2. 3. 4. 5. 6. Name : Identification Marks : Sex : Father's/Husband's Name : Approximate Age : (A) Orthopaedically Handicapped i) Nature of disability (tick the relevant from the following): Post Polio Paralysis, Hemiplegia, Quadriplegia, Congenital, Hemipelvectomy, Cheopats Wrist. ii) Extent of disability iii) Estimate percentages iv) Use of appliance(if any) v) Any operation done or indicated (B) Handicapped by way of "being blind" (C) Handicapped by way of "being dumb" (D) Handicapped by way of "being deaf" Any other particulars to clarify: The nature and extent of disability that the surgeon might like to point out:

Place: Signature of Orthopaedic Surgeon/ Eye Surgeon/ ENT Surgeon Designation (Seal) Date Counter-signed by Civil Surgeon/ Chief Medical Officer/ Supt. Govt. Hospital

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