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FootPrints

Numara FootPrints CRM Bridge Highlights · Direct, dynamic access to the latest customer contact data stored in your CRM sales automation solution · The sales and support teams share critical, real-timedata · Agentscanpre-populate trouble tickets in Numara FootPrintswithITassetdata · Dynamically link your Numara FootPrints service desk with leading sales automation applications

Numara FootPrints CRM Bridge

Add-on Module

Dynamically Link Your Numara® FootPrints® Web-based Service Desk to Leading CRM Sales Automation Applications, Including Microsoft® CRM, Salesforce. com®, and Salesnet® Solutions

Give your support and sales teams direct, dynamic access to the latest customer contact data stored in your CRM sales automation solution. Help facilitate support calls or close prospective deals and improve communication lines between sales and support teams. With the Numara FootPrints CRM Bridge, you'll: · Reduceserviceandsupportcosts · Increaseagentproductivity · Complywithservice-levelagreements · Improveboththecustomerandagentexperience TheNumaraFootPrintsCRMBridgeisanadd-onmodule for your Numara FootPrints service desk that allows thesalesandsupportteamstosharecritical,real-time data. Each team can take advantage of the strong functionalityandworkflowoftoolsdesignedspecifically for their process.

The Numara FootPrints CRM Bridge dynamically links your Numara FootPrints service desk with leading sales automation applications such as: · MicrosoftCRM­Servicedeskagentsworkingwith Numara FootPrints can gain access to the latest customer contact information in the Microsoft CRM database. This is because the sales automation database in Microsoft CRM is dynamically linked to the Numara FootPrints Address Book. When using the Microsoft CRM sales automation solution, sales representatives can see active support issues for their individual customers within their contact list. All sales representatives have to do is simply click on a button displayed in Microsoft CRM, which will enable them to view the Numara FootPrints support issues that are associated with that contact. · Salesforce.com­Maintainoneresourceforcontact data and use that single resource for both Numara FootPrintsandSalesforce.com.Viathisintegration, up-to-dateinformationfromtheSaleforce.com database is easily accessible to service desk agents workingwithinNumaraFootPrints.Salesrepresentatives loggedintoSalesforce.comcangetboththecontact and company support history in Numara FootPrints byclickingonahypertextlinkdisplayedonthe contactpageinSalesforce.com.Built-inand customizablefieldsworkwellwiththisintegration,both indisplayingthefieldvalueandsearchingthefield. Whiletheconfigurationforeachsalestoolisslightly different, all three of these tools can be easily integrated with Numara FootPrints in practically no time via the Numara FootPrints CRM Bridge add on module. Note:InordertoevaluatetheNumaraFootPrintsCRM Bridge, you must currently have a demo or production version of a Numara FootPrints system installed at your site.

The Numara FootPrints CRM Bridge dyamically links your Numara FootPrints service desk with leading sales automation applications such as Microsoft CRMandSalesforce.com.

©2008 Numara Software, Inc. All rights reserved. "Numara" and the Numara Software logo are registered trademarks of Numara Software, Inc. "FootPrints" is a registered trademark of Numara Software, Inc. 100137-0708

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