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SWIFT Training

Course catalogue 2005-2006

Training when you want it, where you want it

­ Increase your operational performance and reduce costs ­ Worldwide network ­ Wide range of training solutions ­ Quality and up-to-date training, tailored to your needs ­ Multiple languages ­ Real-life business scenarios

-- Increase your operational performance and reduce your costs Help to increase your operational performance, drive your costs down, and reduce the risk of errors by learning how to use SWIFT's products and services accurately and effectively. -- A worldwide SWIFT Training network With a worldwide network of experienced instructors, we can save you time and money by providing courses in your area. -- A wide range of training solutions to suit all your requirements From classroom courses to our e-learning tools, you can be sure that we have a high-value training solution that's right for your particular business need. -- Tailored training As part of our On-site service, we also provide training solutions tailored to your specific needs that are delivered on your premises. -- Training that's up-to-date Feel confident that your SWIFT instructor provides you with the correct and latest information. -- Multiple languages With up to 15 languages covered, feel comfortable in following the training programmes in your own language. -- Quality that you can trust We design, develop and deliver our training programmes ourselves so that you can be assured that we provide the level of quality that you have come to expect from SWIFT. -- Course materials using real-life business scenarios Our course materials include case studies and exercises that are based on typical business scenarios. This ensures you can immediately apply what you have learned in your own work environment.

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"Our diversified product portfolio gives you maximum flexibility. You choose the media that best suits your needs."

Classroom training On-site training e-learning

-- In-depth training on SWIFT's products and services -- High interactivity between instructor and participants -- Available in a variety of languages and locations -- Duration: 1 to 3 days

-- Customised training on the subject of your choice -- Interactive sessions adapted to your own environment -- Available on your premises -- Duration: as many days as needed

-- Condensed modules covering introductory or specific topics -- Learn at your own pace -- Downloadable from the Internet or available on CD-ROM -- Duration: 3 hours maximum

e-learning

For the very latest information on courses and e-learning products, or to register for our monthly email newsletter, visit our website at www.swift.com/training. Questions and comments can be sent by email to [email protected]

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Course programme

General knowledge Basics - Your passport to SWIFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Quick Start - Introduction to SWIFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 New Introduction to banking and the financial markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 New Understanding SWIFTStandards XML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Payments market Customer credit transfers and cash management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SWIFT and international payment systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SWIFTSolutions for banking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ruble Payments on SWIFT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New Quick Start - SWIFT customer payment messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quick Start - STP for Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Securities market Securities trade initiation and confirmation messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Securities settlement and reconciliation messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Securities corporate action messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SWIFT messages for investment funds distribution (ISO 15022) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New The SWIFTNet Funds solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New The SWIFTNet Funds messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SWIFT in the securities markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to communicate with ICSDs via SWIFT: Securities settlement messages to/from Clearstream Banking Luxembourg . . . . . Quick Start - SWIFT securities messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 15 15 16 17 18 22 23 24 25 26 27 28 29 30

Treasury market Forex and money market . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 SWIFTNet Accord workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Trade services market Collections and documentary credits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Quick Start - SWIFT trade finance messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 SWIFTNet and Interfaces Introduction to FIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing your SWIFT connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction to USE - basic steps to SLS and BKE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New Understanding SWIFTNet services and security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PKI for SWIFTNet security officers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New Implementing SWIFTNet services and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Operating SWIFTAlliance Access and Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing SWIFTAlliance Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing SWIFTAlliance Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SWIFTAlliance Access technical for Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SWIFTAlliance Access technical for UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New SWIFTAlliance Access 5.9 and SWIFTAlliance Messenger 2.0 release seminar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing MQSA for SWIFTAlliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing SWIFTAlliance Starter Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing SWIFTAlliance Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New Troubleshooting your SWIFT environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Managing your SWIFTNet Resilience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New Disaster recovery for SWIFTAlliance Access and Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Your SWIFTNet Resilience toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New Health check - Optimising your SWIFT infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quick Start - Bilateral Key Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42 43 43 44 44 45 46 47 47 48 49 50 51 51 52 53 54 55 56 57 57

Audit SWIFT Audit guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Registration contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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General Knowledge

"As I was new in my job, the SWIFT training course was really helpful to understand and perform in the huge SWIFT universe. The dynamic of the course was really appreciated, so I hope to attend other SWIFT training courses in the future." Béatrice Gentiny BNP Paribas

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Basics - Your passport to SWIFT

The ideal preparation course for users who plan to attend any other SWIFT course, or for anyone who would like a basic introduction to SWIFT.

­ A fast and simple way to obtain an overview of SWIFT's products and services ­ You acquire the background knowledge needed to be able to follow more advanced SWIFT courses

Who should attend? -- Current and new users who need a general overview of SWIFT -- Anyone who is interested in SWIFT. Prior knowledge No prior knowledge of SWIFT is required.

Duration: one day

Course content This course covers: -- SWIFT and its customers -- What is SWIFT and what are the services and products it offers to its users -- Who are the users of SWIFT -- What are the components of the SWIFT network -- Security controls on the network -- SWIFT messages -- Categories of SWIFT messages -- Structure of a SWIFT message -- Message flow and references -- Documentation and support.

Quick Start - Introduction to SWIFT

e-learning

This Quick Start module is a must for everyone who plans to attend any other SWIFT training or who would like to get a good understanding about SWIFT.

­ A user-friendly and easy way to learn about the basics of SWIFT ­ Training can be done in the comfort of your own office ­ Practical examples increase your learning retention ­ Test what you've learned through exercises ­ Acquire the background knowledge needed to be able to follow more advanced training modules

Prior knowledge No prior knowledge of SWIFT is required.

Who is this module designed for? ­ Current and new users who need a general overview of SWIFT ­ Anyone who is interested in SWIFT. Module content ­ Introduction to SWIFT ­ The SWIFT users ­ SWIFT messages ­ A daily work session ­ Operating capabilities and security ­ Other sources of information ­ Test yourself

SWIFT Training -- General Knowledge

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Introduction to banking and the financial markets

New!

This course helps your staff understand the fundamentals of banking and provides detailed information on the players and financial instruments in the financial markets: payments, trade services, forex and money market and securities. Duration: two days

­ Get a full insight into the origins of banking and the role of financial institutions ­ Explore the instruments in the different financial markets

Who should attend? The course is aimed at all banking staff within or outside the SWIFT area - who need an overview on banking and the financial markets. Prior knowledge No prior knowledge is required.

Course content The course aims at introducing international banking and financial markets. It covers: ­ Background History of money and banking, basic functions of a bank, different types of financial institutions, etc. ­ Payments Commercial banking, retail banking, wholesale banking, bank lending, methods of payments, domestic and international payments, etc. ­ Trade services Instruments and players, international trade transactions, clean settlement, documentary settlement, etc. ­ Foreign exchange and money market ­ Foreign exchange: instruments and players, spot transactions, forward transactions, swap transactions, etc. ­ Money market: instruments and players, interest rate, loan/deposit contracts, money market instruments, derivatives, etc. ­ Securities market Instruments and players, equity and bond markets, stock exchanges.

For the latest Training information check our website at www.swift.com/training

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Understanding SWIFTStandards XML

New!

SWIFT's new XML-based standards are eminently suited to automate today's complex message flows. In this course you will acquire fundamental knowledge about SWIFTStandards XML. Duration: one day

­ Learn how the new standards meet today's business needs ­ Acquire a working knowledge about the SWIFTStandards XML approach ­ Build a good foundation for specialised solution-specific SWIFTStandards XML training ­ Learn how to use the SWIFTStandards XML documentation to specify the elements of a business scenario ­ Access detailed reference information provided as handouts

Who should attend? Anyone who needs a good overview of SWIFTStandards XML: e.g., business analysts, SWIFT administrators, managers evaluating the new SWIFTNet business solutions, etc. Prior knowledge No previous SWIFT knowledge is required.

Course content This course covers the following topics: -- SWIFTStandards concepts -- Variants -- Versions -- Naming -- Roll out schedule -- Coexistence and convergence -- SWIFTStandards XML messages -- Syntax -- Schema -- Message structure, including headers -- Validation -- How to use the tools -- SWIFTStandards User Handbook -- Financial Dictionary -- SWIFTStandards portfolio and SWIFTSolutions including exercises on business scenario specifications and implementation.

SWIFT Training -- General Knowledge

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Payments market

"I thought the session `SWIFT and International Payment Systems' made a welcome change as it gave information that would benefit its users and an overall understanding without too much technical details that would be forgotten at a later date." Ashley Brooks Mizuho Corporate Bank

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Customer credit transfers and cash management

This comprehensive two-day course shows you how to create the Customer credit transfer (MT 103) message depending on various market practices. It also covers how to create financial institution transfers and how to manage liquidity using SWIFT messages. The course highlights the rules to follow to improve the straight-through processing (STP) of your payment messages.

Duration: two days

­ An easy to follow course on how to generate and interpret SWIFT customer and bank payment messages - also covering market practices ­ Make less mistakes in the data input in your payment messages to achieve higher STP rates ­ Generate cost savings by implementing the MT 103+ ­ Learn how to find the correct information fast by knowing where to look in the SWIFTStandards ­ Learn more by going through practical exercises and examples

Who should attend? -- This course is targeted at back-office staff from payments departments who need to learn the fundamentals about SWIFT payments e.g., transaction preparation, handling and reconciliation of customer and bank payments -- Business analysts -- IT staff (developers, ...). Prior knowledge It is recommended to have some prior knowledge of the SWIFT system. Participants should preferably have followed the `Basics - Your passport to SWIFT' course or should have completed our e-learning training package `Quick Start - Introduction to SWIFT'. Course content During this course, various case studies and exercises illustrating market practices will guide you through the following messages: -- Single Customer credit transfer (MT 103) and related messages (MT 202, MT 205) using the Serial method or the Cover method, including information on the processing of charges and on the MT 103+ -- Overview of SWIFTNet Bulk Payments -- Nostro Reconciliation and Referencing (MT 900, 910, 950) with an overview of the SWIFTNet Cash Reporting business solution -- Financial institution transfers (MT 202, MT 203, MT 210) and Financial institution transfers for own account (MT 200, 201) -- Charges (MT n90, n91) -- Investigations (MT n92, n95, n96) -- Straight-through processing (STP).

SWIFT Training -- Payments market

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SWIFT and international payment systems

This special interest session helps explaining the role of SWIFT in international payment systems and provides detailed information on the major payment systems worldwide.

­ Get to understand what happens to the payment messages you send over major payment systems ­ Get to know the role of SWIFT in payment systems

Who should attend? The course is aimed at anyone who is interested in knowing more on international payment systems and more particularly at back-office staff and managers from payments departments, business analysts and product managers. Prior knowledge A basic knowledge of the payments environment is required.

Duration: one day

Session content This one day covers: -- Introduction - latest developments and trends in the payments industry -- SWIFT's role in international payment systems: -- FIN and FIN Copy -- T-Copy, Y-Copy -- SWIFTNet functionalities -- Information on each of the following systems to get a better understanding on their overall functioning: -- TARGET -- EBA: EURO1, STEP1 and STEP2 -- CLS -- Fedwire and CHIPS.

SWIFTSolutions for banking

Updated

In this special interest session, you will discover the solutions - in the banking and payments area - that are accessible through your existing SWIFTNet connection.

Duration: half day

­ Learn how to reuse your SWIFTNet connection beyond the FIN migration ­ Grasp the benefits of these solutions through case studies ­ Build a good foundation for the more specialised sessions on the SWIFTSolutions ­ Receive useful information on the SWIFTSolutions gathered in half a day

Who should attend? Anyone in the payments and treasury areas who would like to understand the SWIFTSolutions and more specifically: -- Business analysts -- Back-office staff and managers -- Middle management -- Business and Service Partners.

Prior knowledge A basic knowledge of the SWIFTNet concept is desirable. Course content This session covers: -- SWIFTSolutions for payments clearing -- SWIFTNet Cash Reporting -- SWIFTNet Bulk Payments and other file transfer applications -- SWIFTNet Exceptions and Investigations -- SWIFTSolutions for corporates -- SWIFTNet CLS Third Party Services/SWIFTNet Accord -- SWIFTNet Trade Services Utility.

For the latest Training information check our website at www.swift.com/training

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Ruble payments on SWIFT

This course has been designed specifically for all institutions involved in the domestic transfer of ruble payments on the SWIFT network.

Duration: one day

­ An easy to understand course on how to generate and interpret SWIFT customer and bank payment messages in rubles ­ User friendly approach on searching for information in the SWIFTStandards ­ Quality course material is provided in Russian, which include exercises and practical examples adapted to the local business practices

Who should attend? -- Back-office staff from Russian domestic payments departments who need to learn the fundamentals about SWIFT payments, e.g., transaction preparation, handling and reconciliation of ruble payments -- Business analysts -- IT staff (developers, etc.)

Prior knowledge No specific prior knowledge of SWIFT is required, although some understanding of ruble payments is an asset. Course content This course provides an excellent overview of SWIFT. It also covers the specific rules for formatting a domestic ruble payment message.

Through the extensive use of case studies, you learn how to use the following SWIFT messages: -- Single customer credit transfer (MT 103) -- General financial institution transfer (MT 202) -- Confirmation of debit (MT 900) -- Confirmation of credit (MT 910) -- Statement message (MT 950) -- Investigations and cancellations (MTs n95, n96 and n92).

SWIFT Training -- Payments market

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Quick Start SWIFT customer payment messages

e-learning New!

This training module is ideal for anyone who needs to learn and understand the basics of SWIFT customer and bank payment messages. It focuses on the message for Single customer credit transfer (MT 103) and on the Request for transfer (MT 101). The related cash management messages (MT 920, MT 940 and MT 941) are also seen. It is highly recommended as a starting module for anyone who is planning to attend a SWIFT classroom course(s) covering payments, treasury or trade services.

­ A user-friendly and easy way to learn how to create SWIFT customer payment messages using interactive business cases ­ Get a better idea of the role of SWIFT in the payments market ­ Training can be done in the comfort of your own office ­ Practical examples to increase your learning retention ­ Test what you have learnt through exercises

Who is this module designed for? -- This module is targeted at back-office staff from payment departments who would like to have an overview of SWIFT payments e.g., transaction preparation, handling and reconciliation of customer and bank payments. -- Business analysts -- IT staff (developers). Module content -- SWIFT in the payments market -- Single customer credit transfer - MT 103, using the serial and the cover method, including the MT 103+ and exercises -- Request for transfer - MT 101: case studies, which allow you to interpret messages and identify the specific data required for each field -- A library with useful documents for your future operations -- Message format icons provide a complete overview of the format, field specifications and network validated rules of the MT 103 and MT 101.

For the latest Training information check our website at www.swift.com/training

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Quick Start - STP for payments

e-learning

This Quick Start module is designed to provide you with guidelines to improve straight-through processing (STP).

­ Learn the rules to improve the quality of your SWIFT payment messages ­ Test your knowledge with our exercise section ­ Discover STP initiatives in the market and international organisations where standards are discussed This training program is built around four areas where the majority of problems preventing straight-through processing occur: -- the choice of the message types, i.e., the difference between the different methods to execute a payment, cover and serial -- identifying the beneficiary -- identifying correspondents -- use of narrative instructions. This module also contains all User Handbook information concerning the MT 103 payment message into one selfcontained reference guide. You can also test your understanding of the STP rules by going through our exercise section. In addition, a section on STP initiatives in payments will lead you to some standards initiatives and external Internet sites. Finally, this module provides a countryspecific section with country-specific rules, regulations and conventions as provided to the SWIFT Training department by the User Group Chair persons who responded to our request.

Who is this module designed for? The module is targeted at all the backoffice staff directly involved in the preparation or in the processing of SWIFT payment messages as well as at IT staff (developers). Prior knowledge A basic knowledge of SWIFT payment messages is required. Module content -- How to do payment transactions -- Initiatives in the payments market -- Correct use of fields -- Exercises -- Country-specific information.

SWIFT Training -- Payments market

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Securities market

"We used to rely on other people's templates without knowing what the ISO 15022 messages meant. Now we feel more confident about developing these messages ourselves. The instructor's explanations were very easy to understand." Yoshiyuki Seingo Nihon Unisys Software K.K.

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Securities trade initiation and confirmation messages

Focusing on different business scenarios, this course provides an excellent overview of the series of trading messages sent between a client and a financial institution.

Duration: one day

­ Focus on your business as investment manager or broker-dealer ­ Understand the principles of ISO 15022 and the message structure ­ Learn how the generic field concept can help improve transaction automation ­ Find out how to link business information to different parts of the message ­ Gain the necessary knowledge to take full advantage of all the features and values the messages cater for

Who should attend? Business analysts, IT staff (developers, etc.), back-office managers and staff from institutions such as fund managers, broker-dealers and universal banks. Prior knowledge -- A good knowledge of the securities business -- A basic knowledge of SWIFT.

Course content This course covers: -- The securities transaction flows: from the business process to the SWIFT messages -- Understanding the principles of ISO 15022: what is the Data Dictionary and how data is grouped in logical blocks -- The generic field concept: how business data is grouped in generic fields and how qualifiers give a specific business purpose to the generic field -- Case studies and examples of SWIFT securities messages covering the trade cycle of a security: -- Trade initiation and confirmation: order to buy or sell, trade allocations and confirmations: MT 502, 513, 514, 515, 517 -- Status requests and reports: MT 509, 549, 576

SWIFT Training -- Securities market

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Securities settlement and reconciliation messages

If you want to take full advantage of the functionality offered by the ISO 15022 securities settlement and statement messages, this two-day course is perfectly adapted to your training needs.

Duration: two days

­ Study and discuss how the message functionality caters for different types of transactions ­ Understand the new message structure and how this can help improve transaction automation ­ Find out how to link business information to different parts of the message ­ Practise using messages in an actual business context ­ Gain the necessary knowledge to take full advantage of all the features and values the messages can cater for

Who should attend? Business analysts, IT staff (developers, etc.), back-office managers and staff from institutions such as custodians, clearing institutions, broker-dealers, fund managers and universal banks. Prior knowledge -- A good knowledge of the securities business -- A basic knowledge of SWIFT.

Course content This two-day course focuses on the features and benefits of the messages available for settlement and reconciliation. It covers: -- The securities settlement and reconciliation transaction flows and the related SWIFT messages -- The principles of ISO 15022: the Data Dictionary and the logical blocks of the messages -- The generic field concept and overview of the most commonly used fields and qualifiers -- Case studies and examples of SWIFT securities messages covering the settlement, reconciliation and monitoring of a security trade: -- Settlement messages, covering instructions to receive and deliver free or against payment and the related confirmations: MT 540, 541, 542, 543, 544, 545, 546 and 547 -- Statement and status messages: MT 549, 535, 536, 537, 548 and 578 -- You will study a number of message functionalities during the course such as: -- better identification of parties in the settlement chain -- different types of transactions (turnaround, own account transfer) -- linkage of messages and transactions (e.g., back-to-back) -- cancellation -- standard settlement instructions -- partial settlement -- bridge.

A lot of emphasis is put on the securities market practices throughout the course. Different markets are covered such as France, Germany, Japan, The Netherlands, Switzerland, United Kingdom, United States, etc.

For the latest Training information check our website at www.swift.com/training

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Securities corporate action messages

Updated

If you are in the custody business and you plan to use the SWIFT corporate action messages, this course provides the essential training.

Duration: one day

­ Understand how to use the corporate action messages to notify, instruct and confirm a corporate action ­ Practise creating and interpreting the ISO 15022 messages in actual corporate action scenarios ­ Learn about the structure of the securities messages and how this can help improve transaction automation ­ Gain the necessary knowledge to take full advantage of all the features and values the messages can cater for

Who should attend? Business analysts, IT staff, back-office managers and staff from institutions such as custodians, clearing institutions and universal banks. Prior knowledge -- A good knowledge of the securities business -- A basic knowledge of SWIFT.

Course content This course focuses on the five messages used for corporate actions. You will study through case studies and examples of scenarios how the corporate action messages are used to: -- convey information about an event to the shareholder -- enable the shareholder to provide instructions on how to proceed with a corporate event -- confirm to the shareholder that the corporate action has been processed to the account -- enable to exchange narrative details -- enable the account servicer to provide the status of an event or the status of instructions.

The course covers: -- The corporate action chronology of events and the related SWIFT messages -- Market practices -- SWIFTNet Data Distribution -- Understanding the principles of ISO 15022: what is the Data Dictionary and how data is grouped in logical blocks -- The generic field concept and overview of the most commonly used fields and qualifiers -- Case studies and examples of scenarios involving the message types used for corporate action events such as dividend payments, exercise of warrants, bond redemption, cash dividend, interest payments and annual general meeting.

SWIFT Training -- Securities market

25

SWIFT messages for investment funds distribution (ISO 15022)

This course is designed for transfer agents and fund management companies who would like to take advantage of the SWIFT ISO 15022 FIN message templates to automate their investment fund order processing business. Included with the course is an e-learning module `SWIFT messages for the funds industry'. Back in the office, you will find this module useful to complete your training and consult reference material.

Duration: one day

­ Understand how the templates cater for subscription and redemption orders, switches, cancellations and statement of holdings for investment funds ­ Study the structure of the four message types and the specific format for the templates ­ Practise creating and interpreting the message templates as well as the related payment messages in real business scenarios ­ Use the information contained in the self-paced module as reference material

Who should attend? The course is mainly aimed at people working in the offshore/cross-border mutual funds market. Prior knowledge A good knowledge of the investment funds distribution business is recommended.

Course content This course focuses on the ISO 15022 FIN message templates for investment funds order initiation, order confirmation, order status and balance reporting.

The course covers: -- Introduction to SWIFT and overview of its offering for the funds industry -- Understanding the principles of ISO 15022: -- How data is grouped in logical blocks in the MT 502 Order to subscribe -- The generic field concept and overview of the fields and qualifiers commonly used in the investment fund templates -- Case studies where you will learn how to create and interpret the following messages: -- The MT 502 (Order to buy and sell) for fund subscription, redemption and switch -- The MT 515 (Client confirmation) for confirmation of the fund redemption -- The MT 509 (Order status) for status update on orders -- The MT 535 (Statement of holdings) for fund balances reconciliation -- Payment and statement messages: MT 210 Notice to receive, MT 202 General financial institution transfer, MT 910 Confirmation of credit, MT 940 Customer statement.

For the latest Training information check our website at www.swift.com/training

26

The SWIFTNet Funds solution

New!

If you are active in investment funds distribution and you want to communicate with your counterparties using the SWIFTNet Funds solution, this course is for you.

Duration: one day

­ Understand the scope and benefits of the SWIFTSolution to automate processing in the investment funds distribution industry ­ Study and discuss how the new XML based messages cater for your various business flows ­ See how SWIFTNet Funds complements the other SWIFTSolutions to help your financial institution gain operational efficiencies, reduce risks and costs and gain improvements in STP ­ Gain the necessary knowledge to put together your project plan for the implementation of the SWIFTNet Funds solution

Who should attend? Business analysts, back-office managers and staff from institutions such as distributors, transfer agents, fund administrators, portfolio managers, fund management companies, investor's intermediaries and trustees. Prior knowledge No prior knowledge is required.

Course content The course covers the following topics: -- Introduction to SWIFT -- Overview of the SWIFTNet Funds solution: -- Scope -- Messaging service -- Rulebook -- Interface options -- Industry Partners -- Benefits -- Communication flows that the different types of players can exchange in the frame of SWIFTNet Funds -- Overview of the ISO 20022 standards messages: -- Message name -- Technical overview of the messages -- Overview of formats of the messages: orders, status, cash flow and price reports and statements -- Project planning.

SWIFT Training -- Securities market

27

The SWIFTNet Funds messages

New!

If you are active in investment funds distribution and you want to implement the messages of the SWIFTNet Funds solution, this one-day course is for you.

Duration: one day

­ Understand how the new XML based messages cater for your various business flows ­ Study the structure of the messages and the specific format of orders, transfers, cash flow reports, price reports and status messages ­ Practise creating and interpreting the ISO 20022 standards messages in real business scenarios ­ Learn how to navigate in the SWIFTStandards Handbook to find the information you need to properly implement the messages

Who should attend? Application providers, vendors and IT staff (developers, etc.) from institutions such as distributors, transfer agents, fund administrators, portfolio managers, fund management companies, investor's intermediaries and trustees. Prior knowledge A working knowledge of SWIFTStandards XML is required, as taught in the SWIFT Training course 'Understanding SWIFTStandards XML'.

Course content The SWIFTNet Funds solution implements a wide range of new ISO 20022 messages, covering the key communication flows between players. The new messages are all defined in XML syntax. The course covers: -- Overview of the SWIFTNet Funds solution operated by SWIFT -- Communication flows that the different types of players can exchange in the frame of SWIFTNet Funds -- The XML messages: -- XML overview -- Structure of the message -- Formats: orders, transfers, cash flow reports, price reports, status messages -- Case studies where you will learn how to create and interpret messages in various market contexts -- Mapping exercises from the ISO 15022 FIN message templates to the XML messages.

For the latest Training information check our website at www.swift.com/training

28

SWIFT in the securities markets

This special interest session provides existing and potential users of SWIFT with a complete overview of SWIFT's products and service offering for the Securities industry.

Duration: half day

­ Receive suggestions to ways in which your financial institutions can use SWIFT to gain operational efficiencies, reduce risks and costs, and ultimately gain improvements in straight-throughprocessing (STP) ­ Understand how SWIFT facilitates standardised communications and processing at all levels of the lifecycle of equities, fixed income and listed options and investment funds transactions - from trade order through to settlement and custody services ­ Get an overview of the securities market infrastructures in which SWIFT plays a role ­ Build a good foundation for the more specialised training sessions on SWIFT's products and services in the securities markets

Who should attend? Investment managers, broker-dealers, custodians, securities depositories, clearing organisations, exchanges, central counterparties, virtual matching utilities, electronic trade providers, proxy voting service providers, distributors, transfer agents and fund administrators who would like to understand how they can rely on SWIFT to reduce the complexity, risk and cost of their domestic and international transactions. Prior knowledge A prior knowledge of the securities environment is required. Course content This special interest session will address the following topics: -- Securities markets (ISO 15022) Category 5 on FIN -- Securities Market Practice Group -- SWIFTNet FIX -- SWIFTNet Funds -- SWIFTNet FileAct -- New intitiatives: market data provider initiative, securities reporting initiative -- Securities market infrastructures.

SWIFT Training -- Securities market

29

How to communicate with ICSDs via SWIFT

Securities settlement messages to/from Clearstream Banking Luxembourg

Formatting instructions correctly to comply with your ICSD's requirements is not always obvious. This is why we have developed a course that teaches you how to format the ISO 15022 securities settlement instructions to conform to the rules of Clearstream Banking Luxembourg (CBL).

Duration: one day

­ Study the formats and procedures for sending settlement instructions to CBL via SWIFT ­ Gain the necessary knowledge to successfully interpret incoming clearing and settlement reports ­ Practise using the documentation provided by CBL to correctly format settlement instructions for domestic markets ­ Complement the knowledge you acquired in the `Securities settlement and reconciliation messages' course

Who should attend? This course is addressed to the customers of Clearstream Banking Luxembourg: business analysts, IT staff (developers, etc.), back-office managers and staff from institutions sending securities settlement instructions to CBL via SWIFT messages. Prior knowledge -- A good knowledge of the ISO 15022 securities settlement messages (MT 54x) -- A good knowledge of the securities business

To fully benefit from this course, participants should have followed the `Securities settlement and reconciliation messages' course. It covers the ISO 15022 message functionality in detail.

Course content This course explains the formats and procedures for sending settlement instructions to CBL via SWIFT MT 54x messages (that is, MT 540, 541, 542 and MT 543) and analyses the incoming clearing and settlement messages. It covers: -- The scope and usage of ISO 15022 securities settlement messages and the related CBL instructions -- Overview of the most commonly used generic fields and qualifiers -- Formats and procedures for sending settlement instructions to CBL using the MT 540-543 messages -- Interpretation of the settlement confirmations sent by CBL using the MT 544-547, the instruction status reported via MT 548 and the settlement allegements reported via MT 578 -- Case studies and examples of how to communicate with CBL using SWIFT securities messages for the following transactions: -- Internal/bridge transactions -- External transactions -- Clearing and settlement reports -- Two case studies based on the specific settlement rules for France and the United States -- Functions such as priorities, cancel and confirm.

For the latest Training information check our website at www.swift.com/training

30

Quick Start - SWIFT securities messages

e-learning

If you are not familiar with the ISO 15022 standard and your institution is sending and receiving a limited number of securities messages manually, this Quick Start module is perfectly adapted to your training needs.

­ Understand what the ISO 15022 standard is and why it was developed ­ Study how to build the ISO 15022 messages ­ Test your knowledge by creating your own messages using templates ­ Discover how to implement the ISO 15022 messages and the assistance available `Quick start - SWIFT Securities messages' gives practical information and training on how to create ISO 15022 messages in a fast and simple way. For instance, the simulation templates allow you to create messages using your own data.

Who is this module designed for? The module is targeted at business analysts, IT staff (developers, etc.), backoffice managers and staff.

Module content -- The securities industry and ISO 15022 messages -- The ISO 15022 standard: what is it, why was it developed? -- How to build ISO 15022 messages: from the structure of messages through to business scenarios and practical examples of messages -- Implementation perspective: what are the implementation options and how to approach the implementation step-by-step -- Templates: create your own messages in the message simulation templates.

SWIFT Training -- Securities Market

33

Treasury market

34

Forex and money market

This course provides comprehensive information on the forex and money market business and on the SWIFT messages sent and received in relation to forex deals and fixed loan/deposit contracts.

­ Receive information on how to accurately create most used SWIFT Category 3 messages through various case studies and examples ­ Get an insight on the forex and money market business and market practices

Who should attend? The course is aimed at the back-office staff administering the forex and money market confirmations as well as the IT staff (developers) that write applications to generate these messages automatically. Prior knowledge A basic knowledge of the SWIFT environment is recommended.

Course content This one day covers several case studies that will illustrate various aspects of the forex and money market business and how to create most used SWIFT Category 3 messages.

Duration: one day

The following forex and money market messages will be covered in details: -- MT 300 - Foreign exchange confirmation -- MT 303 - Forex/Currency option allocation instruction -- MT 304 - Advice/Instruction of a third party deal -- MT 320 - Fixed loan/deposit confirmation -- MT 330 - Call/Notice loan/deposit confirmation -- MT 350 - Advice of loan/deposit interest payment As well as some payments messages: -- MT 202 - General financial institution transfer -- MT 205 - Financial institution execution transfer -- MT 210 - Notice to receive These messages will be illustrated in -- a spot forex deal -- a forward forex deal with an intermediary -- a currency swap with a split settlement -- a forex deal in the context of CLS -- a fixed loan/deposit with rollover -- a call/notice loan/deposit -- a forex/currency option allocation. In addition, the course also contains a section on the SWIFTNet Accord service.

SWIFT Training -- Treasury market

35

SWIFTNet Accord workshop

This workshop will help you to start using the SWIFTNet Accord Service GUI.

Duration: one day

­ Gain an overview of how SWIFTNet Accord works ­ Benefit from hands-on training at a SWIFTNet Accord terminal. You complete a number of increasingly more complex exercises using the menus and commands to cover the usual aspects of the day-to-day confirmation matching ­ Verify your comprehension by doing practical `real-life' exercises to test your knowledge

Who should attend? Back-office operators and supervisors who are familiar with Accord FIN reporting and requests (with or without AccordWorkstation), and want to start using SWIFTNet Accord.

Prior knowledge A good knowledge of the Accord matching functionality is required. Course content This course covers the following topics: -- Accord overview -- SWIFTNet Accord introduction -- Overview of the SWIFTNet Accord settings -- Overview of the SWIFTNet Accord tasks for confirmations -- Overview of the monitoring of tasks for confirmations -- Identification and handling of common matching problems -- Overview of the SWIFTNet Accord roles.

For the latest Training information check our website at www.swift.com/training

37

Trade services market

38

Collections and documentary credits

If you are interested in using the SWIFT network for your trade service business, this course is for you!

Duration: two days

­ Acquire the latest and in-depth knowledge on how to complete SWIFT trade services messages (Categories 4 and 7) ­ Learn how to find the correct information fast by knowing where to look in the SWIFTStandards ­ Improve security and enhance your customer service offering by using SWIFT messages for your collection and documentary credits business

Who should attend? -- All back-office staff and managers who handle collections, cash letters and documentary credits -- Business analysts -- IT staff (developers, etc.). Prior knowledge -- A basic knowledge of SWIFT and an understanding of the trade finance market are an asset -- We also recommend that participants are familiar with SWIFT payment messages.

Course content This course provides detailed explanations and case studies on the following: -- Collections (MT 400, 410, 412, 420, 422, 430) -- Cash letters (MT 450, 455, 456) -- Documentary credits (MT 700, 701, 705, 707, 710, 711, 720, 721, 730, 732, 734, 740, 742, 747, 750, 752, 754, 756) -- Guarantees (MT 760, 767, 768, 769) -- Where to find information in the SWIFTStandards to help you complete Category 4 and 7 messages -- Advice on how to formulate the related payment order, MT 202, to execute the transfer of funds -- How to create common group messages (MT 791, 795, 796, 799).

SWIFT Training -- Trade services market

39

Quick Start - SWIFT trade finance messages

e-learning

This Quick Start module is especially adapted for anyone who needs to learn and understand the fundamentals of how SWIFT messages are used in the Trade services market. It covers the most commonly used message types of category 4 (collections and cash letters) and category 7 (documentary credits and guarantees).

­ A user-friendly and easy way to learn about the basics of SWIFT Trade services messages ­ Practical examples increase your learning retention ­ Test what you have learnt through exercises

Who is this module designed for? -- Current and new users who need a general overview of SWIFT Trade services messages -- Anyone who is interested in SWIFT Trade services messages.

Module content -- SWIFT in the SWIFT trade market -- Issue of a documentary credit and related message -- Issue of a documentary credit with a reimbursing bank -- Issue of a collection instruction -- The following message types are covered: -- Issue of a documentary credit (MT 700) -- Amendment of a documentary credit (MT 707) -- Acknowledgement (MT 730) -- Authorisation to reimburse (MT 740) -- Reimbursement claim (MT 742) -- Advice of payment/acceptance/ negotiation (MT 754) -- Advice of reimbursement or payment (MT 756) -- Advice of payment (MT 400) -- Acknowledgement (MT 410) -- Advice of acceptance (MT 412) -- Tracer (MT 420) -- Advice of fate and request for instructions (MT 422) -- Exercises.

For the latest Training information check our website at www.swift.com/training

41

SWIFTNet and interfaces

"The instructor was able to illustrate the SWIFTNet overview with experiences from different market infrastructures and payment systems. The course gave colleagues an excellent understanding of SWIFTNet, especially to those that were new to the subject." Steve Niker Abbey National PLC

42

Introduction to FIN

This course is ideal if you need practical, in-depth information on all aspects that relate to FIN.

Duration: two days

­ Receive a very good understanding of the operational aspects of SWIFT ­ Learn how to perform day-to-day tasks to manage your FIN system ­ Understand the basic features and tasks related to User Security Enhancement (USE) ­ Get the necessary background knowledge to be able to successfully exchange authenticator keys

Who should attend? Interface administrators, back-office staff and managers, security officers and auditors. Prior knowledge It is an advantage to have some basic knowledge about SWIFT. Course content This course covers: -- Overview of SWIFTNet FIN -- Detailed description of the structure of FIN messages -- Monitoring the message flow, daily reports and network notifications -- Retrieval of previously sent or received messages -- Broadcasts -- Test and Training facilities -- USE equipment and accessories -- How to customise Integrated Circuit Cards (ICCs) -- Occasional operations such as activating a new set, changing the whitelist flag, etc. -- Connecting to the SWIFT network -- Pre-agreements, Secure Transmission Key (STK), RSA keys and Certificate (CV) -- Bilateral Key Exchange theory -- SWIFT documentation and support.

SWIFT Training -- SWIFTNet and interfaces

43

Managing your SWIFT connection

This course is ideal if you need practical, in-depth information on all aspects that relate to connecting to SWIFT.

­ Receive a very good understanding of the operational aspects of SWIFT ­ Learn how to perform day-to-day tasks to manage your SWIFT connection

Who should attend? Interface administrators, back-office staff and managers, security officers and auditors. Prior knowledge It is an advantage to have some basic knowledge about SWIFT.

Duration: two days

Course content This two-day course covers: -- Overview of the SWIFT network, the different types of lines, encryption and logical access -- Detailed description of the structure of SWIFT messages -- Monitoring the message flow, daily reports and network notifications -- Retrieval of previously sent or received messages -- Broadcasts -- Test and Training facilities -- Short overview of USE (User Security Enhancement) -- SWIFT documentation and support.

Introduction to USE - Basic steps to SLS and BKE

An ideal course for anyone who manages SWIFT card readers and Integrated Circuit Cards (ICCs), or for anyone who needs to know how authenticator keys are exchanged with correspondents.

­ Understand the basic features and tasks related to User Security Enhancement (USE) ­ Get the necessary background knowledge to be able to successfully exchange authenticator keys

Who should attend? Security officers, interface administrators, back-office staff and auditors. Prior knowledge We recommend that you first attend the `Managing your SWIFT connection' course.

Duration: one day

Course content This one-day course covers: -- USE equipment and accessories -- Receiving the cards and card readers -- How to customise Integrated Circuit Cards (ICCs) -- Occasional operations such as activating a new set, changing the whitelist flag, etc. -- Connecting to the SWIFT network -- Pre-agreements -- Secure Transmission Key (STK) -- How to generate public and secret RSA keys -- Certificate (CV) -- Bilateral Key Exchange theory.

For the latest Training information check our website at www.swift.com/training

44

Understanding SWIFTNet services and security

New!

Your SWIFTNet migration has enabled your access to the FIN service over SWIFTNet. Next to using SWIFTNet FIN, SWIFTNet offers several other possibilities to optimise your investment and re-use your SWIFT infrastructure. This course brings you up to speed on SWIFTNet services, products and security in just one day.

­ Acquire a working knowledge of SWIFTNet services, products and security ­ Prepare for SWIFTNet-related projects and discussions in your institution ­ Prepare for more specific SWIFTNetrelated technical courses ­ Access detailed reference information provided as handouts

Who should attend? -- Anyone requiring a good understanding of SWIFTNet services, products, security and features -- Anyone who needs fundamental SWIFTNet knowledge that is required for more specific technical courses such as 'Managing SWIFTAlliance Gateway', `Managing SWIFTAlliance Starter Set' and 'Managing your SWIFTNet resilience'.

Prior knowledge This is an intermediate-level technical course, requiring an understanding of IT fundamentals. Course content This course covers the following: -- Introduction: SWIFTNet at a glance -- The Secure IP Network, including resilient network access options -- The core SWIFTNet messaging services and their features: SWIFTNet InterAct, SWIFTNet FileAct, SWIFTNet Browse -- SWIFTNet interfaces: SWIFTNet Link, SWIFTAlliance Gateway, SWIFTAlliance WebStation, SWIFTAlliance Messenger, SWIFTAlliance Starter Set -- SWIFTStandards XML -- SWIFTNet security: layered security, PKI and SWIFTNet security officers.

Duration: one day

Public Key Infrastructure (PKI) for SWIFTNet security officers

Designed to teach SWIFTNet security officers how to carry out their tasks successfully.

Duration: one day

­ Get to know the responsibilities and actions required of a SWIFTNet security officer ­ Understand the principles of Public Key Infrastructure (PKI), the registration and certification process and the certificate directory ­ Understand how an institution subscribes to SWIFTNet PKI ­ Know and understand all the actions you have to carry out as a SWIFTNet security officer ­ Access detailed reference information provided as hand-outs

Who should attend? Security officers, back-office managers, security staff and IT management.

Prior knowledge We recommend that security officers first follow the `Understanding SWIFTNet services and security' course. Course content This course covers the following topics: -- SWIFTNet security layers -- Public Key Infrastructure theory -- Setting up the SWIFTNet Public Key Infrastructure -- Certificate types and classes -- SWIFTNet directory and naming guidelines -- Online certificate management -- Web certificates -- Role based access control -- Case studies.

SWIFT Training -- SWIFTNet and interfaces

45

Implementing SWIFTNet services and solutions

New!

SWIFT provides a complete range of end-to-end solutions covering every aspect of financial services processing. In addition to SWIFTNet FIN messaging, new solutions for bulk payments, real-time cash reporting and investment funds distribution etc. are available. `Implementing SWIFTNet services and solutions' is a comprehensive course for the preparation of your infrastructure upgrade or new connection to SWIFTNet.

­ Helps you to determine the correct infrastructure configuration for your specific SWIFTNet usage that corresponds to your throughput and resilience requirements ­ Enables you to smoothly implement SWIFTNet services and solutions in your Institution ­ Design your infrastructure to be scalable towards usage of more SWIFTNet services and solutions

Who should attend? Staff involved with your implementation project: project leaders, network administrators, interface administrators, IT and telecommunication infrastructure teams, etc. Prior knowledge We strongly recommend that you first follow the `Understanding SWIFTNet services and security' course. In addition, a good understanding of IT and networking fundamentals is required. Course content This technical course follows the bestpractice approach for a smooth implementation: -- Project initiation and design: bandwidth, resilience, interface platform requirements, etc. -- Ordering and provisioning with emphasis on specific technical details in the order forms -- Implementation: connectivity, NAT, firewalls, interface software, integration, etc. -- Testing and going live -- Upgrading your infrastructure.

Duration: one day

For the latest Training information check our website at www.swift.com/training

46

Operating SWIFTAlliance Access and Entry

This introductory hands-on course covers the operating aspects of both SWIFTAlliance Access and SWIFTAlliance Entry. It also includes BKE on SWIFTAlliance.

Duration: two days

­ Practise the manual creation of messages on SWIFTAlliance Access or Entry ­ Clearly understand the creation, verification, authorisation and modification process ­ Learn how to make system queries and perform other day-to-day tasks ­ Learn both by listening to the instructor and by doing practical exercises on the SWIFTAlliance interface

Who should attend? Interface administrators, back-office staff and managers and security officers. Prior knowledge -- We recommend that you first attend the `Introduction to FIN' course -- A good general knowledge of User Security Enhancement (USE), including Secure Login and Select (SLS) and Bilateral Key Exchange (BKE) is necessary -- A basic knowledge of Windows or experience with a Windows-based application is recommended. Course content This two-day course covers: -- An introduction to SWIFTAlliance -- Manual message manipulation from creation to release -- Connection to the SWIFT network (SLS) -- Setting up the authentication environment (BKE) -- Using SWIFTAlliance functions to configure cards (ICCs) -- Message File inquiries -- Basic Event Journal inquiries -- Monitoring the system for general status inquiries.

SWIFT Training -- SWIFTNet and interfaces

47

Managing SWIFTAlliance Entry

If you are responsible for configuring and maintaining your SWIFTAlliance Entry system, then this hands-on course will help you get the most out of your interface.

Duration: two days

­ Learn how to set-up and run the SWIFTAlliance Entry interface ­ Understand the general house-keeping requirements to manage your interface efficiently ­ Understand how to connect to external or back-office applications ­ Learn both by listening to the instructor and by doing practical exercises on a SWIFTAlliance Workstation

Who should attend? IT staff (developers, etc.) and managers, interface administrators and back-office managers. Prior knowledge We recommend that you first attend the `Operating SWIFTAlliance Access and Entry' course.

Course content This course covers: -- Installation of patches, Message Syntax Tables and BIC files -- System management and system administration applications -- Archive and backup procedures -- Advanced searches in the Message File and Event Journal -- Security definition application: profiles, users and passwords -- Message Partners and routing: connectivity of SWIFTAlliance Entry with external applications and printers -- Monitoring the system for general status inquiries -- SWIFTNet configuration.

Managing SWIFTAlliance Access

If you are responsible for configuring and maintaining your SWIFTAlliance Access system, then this hands-on course will help you get the most out of your interface.

Duration: two days

­ Learn how to maintain and configure the SWIFTAlliance Access interface ­ Understand the general house-keeping requirements to manage your interface efficiently ­ Understand how to connect to external or back-office applications via file transfer ­ Learn both by listening to the instructor and by doing practical exercises on SWIFTAlliance Access

Who should attend? Back-office managers, IT staff (developers, etc.) and managers and interface administrators. Prior knowledge We recommend that you first attend the `Operating SWIFTAlliance Access and Entry' course.

Course content This course covers: -- Overview of installation of patches, Message Syntax Tables and BIC files -- Security definition application: profiles, users and passwords -- Archive and backup procedures -- System Management application: how to change parameters and how to activate or de-activate alarms -- Routing application: defining the routing rules -- Overview of Message Partners: connectivity of SWIFTAlliance Access with its external applications and printers -- Scheduling automatic operations -- Advanced searches in the Message File -- SWIFTNet configuration.

For the latest Training information check our website at www.swift.com/training

48

SWIFTAlliance Access technical on Windows 2000

This advanced hands-on module covers the technical aspects of SWIFTAlliance Access running on a Windows 2000 platform.

Duration: three days

­ Learn how to install, upgrade, configure and manage your SWIFTAlliance Access interface ­ Improve your understanding of the SWIFTAlliance Access interface to be able to answer queries and solve problems without assistance ­ Learn both by listening to the instructor and by doing practical exercises on SWIFTAlliance Access

Who should attend? Interface administrators, IT staff and managers and back-office managers responsible for SWIFTAlliance Access on Windows 2000. Prior knowledge -- It is absolutely necessary to have a good general knowledge of SWIFTAlliance Access. This can be achieved by attending the `Managing SWIFTAlliance Access' course -- A good basic knowledge of Windows 2000 is necessary. Course content This three-day course covers: -- The SWIFTAlliance Access environment -- Installation of the SWIFTAlliance Access and SWIFTAlliance Workstation software -- The SWIFTAlliance folder and file structure -- System integrity and recovery -- SWIFT connection problems -- Advanced routing -- Linking to SWIFTAlliance -- Formats of files from back-office applications and validation of these files by SWIFTAlliance -- Archive, backup and restore from a Windows 2000 point of view -- Failure and recovery -- Firewalls and fixed port allocation for the SWIFTAlliance Access environment -- Support tools, troubleshooting and tips and tricks.

SWIFT Training -- SWIFTNet and interfaces

49

SWIFTAlliance Access technical on UNIX

This advanced hands-on three days course covers the technical aspects of SWIFTAlliance Access running on a UNIX platform.

Duration: three days

­ Learn how to install, upgrade, configure and manage your SWIFTAlliance Access interface ­ Improve your understanding of the SWIFTAlliance Access interface to be able to answer queries and solve problems without assistance ­ Learn both by listening to the instructor and by doing practical exercises on SWIFTAlliance Access

Who should attend? Interface administrators, IT staff and managers and back-office managers responsible for SWIFTAlliance Access on UNIX. Prior knowledge -- It is absolutely necessary to have a good general knowledge of SWIFTAlliance Access. This can be achieved by attending the `Managing SWIFTAlliance Access' course -- A good basic knowledge of UNIX systems management is necessary. Course content This course covers: -- The SWIFTAlliance Access environment -- Installation of the SWIFTAlliance Access and SWIFTAlliance Workstation software -- The SWIFTAlliance folder and file structure -- System integrity and recovery -- SWIFT connection problems -- Advanced routing -- Linking to SWIFTAlliance -- Formats of files from back-office applications and validation of these files by SWIFTAlliance -- Archive, backup and restore from a Windows 2000 point of view -- Failure and recovery -- Firewalls and fixed port allocation for the SWIFTAlliance Access environment -- Support tools, troubleshooting and tips and tricks -- Troubleshooting.

For the latest Training information check our website at www.swift.com/training

50

SWIFTAlliance Access 5.9 and SWIFTAlliance Messenger 2.0 release seminar

New!

Attending this course will enable you to route, store and process SWIFTStandards XML messages via SWIFTAlliance Access 5.9 (through a SWIFTAlliance Gateway or SWIFTAlliance Starter Set). The course also includes information on how to configure and use the browserbased GUI interface for FIN and SWIFTStandards XML messages, called SWIFTAlliance Messenger 2.0.

­ Gain a clear understanding of the new XML format support and functionality in SWIFTAlliance Access 5.9 ­ Get the necessary knowledge on SWIFTAlliance Messenger 2.0 and how to implement it

Who should attend? All SWIFTAlliance Access interface supervisors and system administrators Prior knowledge We recommend that you first have attended the 'Operating SWIFTAlliance Access and Entry' and 'Managing SWIFTAlliance Access' courses. A good SWIFTNet and XML knowledge is recommended, as taught in the courses 'Understanding SWIFTNet services and security' and 'Understanding SWIFTStandards XML'.

Duration: one day

Course content This one-day technical course covers: -- Introduction -- XML concept and support for XML in SWIFTAlliance Access 5.9 -- Connectivity to the SWIFTNet network -- Connectivity to your back-office -- Concept of SWIFTAlliance Messenger 2.0 -- SWIFTAlliance Messenger 2.0 set-up and configuration -- SWIFTAlliance Messenger 2.0 workspace -- XML and FIN message flow via SWIFTAlliance Messenger 2.0 -- System requirements.

SWIFT Training -- SWIFTNet and interfaces

51

Managing MQSA for SWIFTAlliance

Did you know that MQSA has many advanced features such as reconciliation of SWIFT messages with acknowledgements, delivery reports and non-delivery warnings, and even allows sending information regarding Bilateral Key problems to your back-office?

­ This course helps you in getting the most out of your MQSA implementation, with less administrative overhead and manual interventions as a result ­ Guided by an experienced instructor, you will receive hands-on exercises on configuring and managing MQSA

Prior knowledge -- We recommend that you first attend the `Operating SWIFTAlliance Access and Entry' and `Managing SWIFTAlliance Access' course -- A good knowledge of the current release of SWIFTAlliance Access 5.5 and WebSphere 5.3 are required. Especially maintenance and administering.

Who should attend? Back-office managers, IT staff (developers, etc.) and managers and interface administrators. Course content This hands-on course covers: -- The installation process including upgrades and patch installation -- Backup and restore scenarios -- Configuration of parameters and queue details -- Routing of input and output messages using application routing codes; the DAC trailer -- Reconciliation of ACK/NAKs and delivery reports, local reconciliation using MQ reports -- Hands-on exercises and case studies.

Duration: one day

Managing SWIFTAlliance Starter Set

This hands-on course will help you to implement, configure and manage SWIFTAlliance Starter Set in your infrastructure. After having attended this one-day training course, you should be well prepared and able to deploy SWIFTAlliance Starter Set successfully.

­ Gain the necessary knowledge on how to implement and manage the SWIFTAlliance Starter Set

Who should attend? IT staff (developers, etc.) and managers, security officers, interface administrators and back-office managers. Prior knowledge If you are new to SWIFTNet, then we strongly recommend that you first follow the course `Understanding SWIFTNet services and security'. If your responsibilities include security management, then we recommend that you also follow the course `Public Key Infrastructure for SWIFTNet security officers'. A good knowledge of SWIFTAlliance Access/Entry is higly recommended.

Duration: one day

Course content This course covers: -- SWIFTAlliance Starter Set architecture -- Installation of the SWIFTAlliance Starter Set, SWIFTAlliance WebStation and Admin GUI -- Post- installation activities -- Configuring the SWIFTAlliance Starter Set: -- SWIFTNet users and certificates -- Event handling and monitoring -- Advanced configuration tasks and commands -- SWIFTAlliance WebStation: -- Introduction to FileAct -- Sending and getting a file.

For the latest Training information check our website at www.swift.com/training

52

Managing SWIFTAlliance Gateway

This hands-on course will help you configure and manage SWIFTAlliance Gateway. After having attended this twoday training programme you should be wel prepared and able to deploy SWIFTAlliance Gateway successfully.

­ Experience hands-on how to manage and configure your SWIFTAlliance Gateway ­ Understand how to connect your SWIFTAlliance Gateway to back office systems

Who should attend? SWIFTAlliance Gateway administrators, IT infrastructure and implementation teams. Prior knowledge As this is a technical course, a good understanding of system administration is required. If you are new to SWIFTNet, we strongly recommend that you first follow the course `Understanding SWIFTNet services and security'. If your responsibilities include security management, we recommend that you also follow the course `PKI for SWIFTNet security officers'.

Duration: two days

Course content This two-day technical course covers the following topics: -- SWIFTAlliance Gateway architecture -- SWIFTAlliance Gateway as a concentrator -- Internal architecture -- Operators and SWIFTNet Users -- The SAG Admin GUI -- SAG Operators -- SWIFTNet Users -- Operating and monitoring SWIFTAlliance Gateway -- System control -- The Event Journal -- Backup and restore -- Connecting applications -- Connecting via Remote API (RA) -- Connecting via WebSphere MQ -- SWIFTNet Browse -- Securing your connections -- Using File Transfer -- Introduction to FileAct -- File Transfer Agent (FTA) -- File Transfer Integrated (FTI) -- Manual file transfer from WebStation (FTGUI).

SWIFT Training -- SWIFTNet and interfaces

53

Troubleshooting your SWIFT environment

New!

This course will help you to analyse and troubleshoot your SWIFT infrastructure more efficiently. It includes troubleshooting on SWIFTNet Link, SWIFTAlliance Gateway or SWIFTAlliance Starter Set, SWIFTAlliance WebStation and FIN. Please note that if you are using a SWIFTNet Link - SWIFTAlliance Access/ Entry infrastructure, you will benefit more from attending the (upcoming) troubleshooting course focusing on this specific configuration: `Troubleshooting SWIFTNet Link- SWIFTAlliance Access/Entry'.

­ Gain the necessary knowledge on how to collect information and to analyse it ­ Gain the knowledge of tools and commands to test and troubleshoot ­ Learn about the art of troubleshooting your SWIFT infrastructure ­ Solve your problems quicker by first analysing them yourself

Who should attend? SWIFT support staff within a bank, system administrators and network people. Prior knowledge If you are new to SWIFTNet, we strongly recommend that you first follow the courses 'Understanding SWIFTNet services and security' and 'Managing SWIFTAlliance Gateway'.

Course content This technical course covers the following topics: -- The SWIFT environment in a nutshell -- Troubleshooting: -- SWIFTNet Link -- SWIFTAlliance Gateway -- Remote API -- SWIFTAlliance WebStation -- FIN interface

Duration: one day

A good knowledge of SWIFTNet Link, SWIFTAlliance Gateway, SWIFTAlliance WebStation and your FIN interface is highly recommended.

For each of the above topics, we will have a look at how to investigate and analyse problems. Per component, the following will be explained: -- Tools or commands -- Logs to collect information -- Analyse information -- Error messages -- Time outs -- Certificates issues -- Problem/solution scenarios -- Case study - You experience a lot of troubles with an existing configuration: which tools and logs should you use to find out what the problem is?

For the latest Training information check our website at www.swift.com/training

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Managing your SWIFTNet Resilience

Can you ensure operational continuity when disaster strikes? Are you still able to guarantee a satisfactory service level to your customers? This course is your guide to a resilient SWIFTNet messaging infrastructure.

Duration: one day

­ Understand the various resilience configurations available for your SWIFTNet infrastructure ­ Understand the technicalities of SWIFTNet disaster recovery procedures (e.g., certificate management) ­ Access detailed reference information provided as handouts ­ An ideal complement to the more project- and audit-oriented `Your SWIFTNet Resilience Toolkit' e-learning module

Who should attend? SWIFTAlliance Access, SWIFTAlliance Entry and SWIFTAlliance Gateway administrators, IT infrastructure and implementation teams, business continuity managers with a technical background. Prior knowledge As this is a technical course, a good understanding of system administration is required. You will need knowledge of SWIFTNet PKI, such as delivered in the courses `Understanding SWIFTNet services and security' or `Public Key Infrastructure for SWIFTNet security officers'. If you use SWIFTAlliance Gateway or SWIFTAlliance Access/Entry, you must have experience in managing these interfaces, as taught in the courses `Managing SWIFTAlliance Gateway', `Managing SWIFTAlliance Access' and `Managing SWIFTAlliance Entry'.

Course content This technical course covers the following topics: -- Technical introduction -- The SWIFTNet socket concept -- Redundancy inside a socket concentrators -- Redundancy inside a socket - SIPN access -- Disaster recovery for business applications running on a local SWIFTNet Link or WebStation -- Technical introduction: messaging application and SWIFTNet Link on the same host -- Case study: recovery of SWIFTAlliance Access on same host as SWIFTNet Link -- Case study: recovery of standalone SWIFTAlliance WebStation -- Disaster recovery for business applications running through a concentrator/socket -- Technical introduction messaging application and connecting through SWIFTAlliance Gateway -- Recovery procedures -- Multiple sites -- Case study: cold backup - switch all operations to disaster site -- Case study: active /inactive socket switch to socket on disaster site -- Case study: dual active socket configure dual active sockets across two sites -- Best practices.

SWIFT Training -- SWIFTNet and interfaces

55

Disaster recovery for SWIFTAlliance Access and Entry

New!

As a financial institution, your SWIFT operations department is a critical nerve centre that deserves special attention. A technical failure can easily result in service disruption. To minimise the impact of failure to your business, you should be prepared for any disaster that might happen. This course gives you best practice guidelines for business continuity planning and enables you to manage the disaster recovery processes for your SWIFTAlliance Access/Entry configuration.

Duration: one day

­ Understand how to do business continuity planning using best practice guidelines ­ Understand the technicalities of SWIFTNet disaster recovery procedures (e.g., certificate management), applied to your SWIFTAlliance Access or Entry interface ­ Access detailed reference information provided as handouts ­ An ideal complement to the more project- and audit-oriented 'Your SWIFTNet Resilience Toolkit' e-learning module

Who should attend? SWIFTAlliance Access/Entry administrators, business continuity managers with a technical background, etc. Prior knowledge As this is a technical course, a good understanding of system administration is required. You will need knowledge of SWIFTNet PKI, such as delivered in the courses 'Understanding SWIFTNet services and security' or 'PKI for SWIFTNet security officers'. You must have experience in managing the SWIFTAlliance Access or Entry interfaces, as taught in the courses 'Managing SWIFTAlliance Access' and 'Managing SWIFTAlliance Entry'.

Course content This one-day technical course covers the following topics: -- Business continuity planning: best practice guidelines -- Principles of disaster recovery for SWIFTNet applications -- Geographical resilience -- SWIFTNet Link and certificate management -- Useful commands -- Case study: recovery for SWIFTAlliance Access -- Synchronising your live, local and remote back-up systems -- PKI certificates and security profiles management -- Resuming messaging -- Tips and tricks -- SIPN access resilience. `Disaster recovery for SWIFTAlliance Access and Entry' or `Managing your SWIFTNet resilience'? 'Disaster recovery for SWIFTAlliance Access and Entry' focuses on the resilience technicalities of the SWIFTNet FIN interfaces SWIFTAlliance Access/Entry with a direct connection to SWIFTNet. If you use or plan to use a concentrator architecture with SWIFTAlliance Gateway, we recommend the course 'Managing your SWIFTNet Resilience', which provides an overview of SWIFTNet Resilience at a higher level.

For the latest Training information check our website at www.swift.com/training

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Your SWIFTNet Resilience toolkit

e-learning

This toolkit will give you best practice guidelines on creating a comprehensive business continuity plan. You will learn how to apply these guidelines to your SWIFT environment. It also informs you about resilience configurations for your SWIFTNet infrastructure and on how to integrate these elements into your resilience strategy and business continuity plan. In a world of uncertainty, preparation is everything!

­ Get best practice guidelines on building a business continuity plan ­ Understand which and how SWIFTNet elements should be integrated in your resilience strategy ­ Includes technical reference information for system and network administrators ­ An ideal complement to the technical courses `Managing your SWIFTNet Resilience' or `Disaster recovery for SWIFTAlliance Access and Entry' ­ Immediately available as a training and reference tool on your PC

Who is this module designed for? Business continuity project managers, auditors, SWIFT administrators. Prior knowledge No previous SWIFT knowledge is necessary for the best practice guidelines.

Module content This module covers the following topics: -- Section 1 - Introduction -- What is a business continuity plan -- Initiation -- Current situation review -- Identification of critical elements -- Risk analysis -- Business impact analysis -- Section 2 - Building your business continuity plan -- Personnel -- Technology components including SWIFTNet Resilience elements -- Facilities and disaster site strategies -- Backup, storage and recovery strategy -- Communication -- Section 3 - Implementing your plan -- Testing your plan -- Conducting trainings -- Maintaining your plan -- Distributing your plan. System requirements The toolkit runs under Windows ME, Windows 2000 or Windows XP. Pentium 300 MHz, 128 MB RAM, 65.000 colours at 800x600 resolution, CD-ROM. A soundcard is strongly recommended. Other configurations may work satisfactorily but have not been tested.

SWIFT Training -- SWIFTNet and interfaces

57

Health check - Optimising your SWIFT infrastructure

New!

Health checks performed in a number of institutions have proved that there is in many cases a gap between the ideal situation of your SWIFT infrastructure and the current situation in your institution. In some cases, different functionalities which make your live easier are not being used. By implementing the correct components, surveying the correct parameters and using the SWIFTNet infrastructure in a correct way, you will be able to benefit more from your investment in SWIFT: decrease the operational costs of your financial traffic and guarantee an error free service level to your customers.

­ Learn where your single points of failure are ­ Is your SWIFT environment as secure as you think it is? ­ Recommendations from a neutral third party to improve resiliency and disaster recovery ­ Analyse procedures and processes and suggest improvements if necessary ­ Segregation of duty check If you would like to be sure that you are getting the most out of your SWIFT investment, but lack the time, the resources or the knowledge, contact the SWIFT Training team in your region to set up a Health check in your institution. An experienced instructor will first analyse your current SWIFT infrastructure and based on this analysis make

recommendations on how to improve, fine tune or optimise it. This check can be done on several levels, from technical over business continuity planning, security, people and procedures to business flows.

Content This Health check service is based on your needs and interests, which means that the timing depends on this as well. As a requester of this service, we ask you up front specifications of your needs and having access to your SWIFTNet infrastructure. You can leave the rest up to the SWIFT Training team! Who should you contact? For requests, please contact your regional SWIFT Training office or complete the online request form.

Duration: depending on your requirements

Quick Start - Bilateral Key Exchange

e-learning

This Quick Start module covers everything you need to know to be able to set-up and perform the Bilateral Key Exchange which is required to be able to send authenticated SWIFT messages between you and your correspondents.

­ Gain the necessary knowledge needed to be able to exchange authenticator keys ­ Training can be done in the comfort of your own office ­ Practical examples to increase your learning retention

Who is this module designed for? This module is designed for personnel involved in Bilateral Key Exchange. Module content -- How to exchange bilateral authenticator keys -- Pre-agreements -- Secure Transmission Key (STK) -- How to generate the RSA keys -- How to request a Certificate (CV).

For the latest Training information check our website at www.swift.com/training

59

Audit

61

SWIFT Audit guidelines

This course provides you with the information that will allow you to audit your SWIFT system in complete confidence.

Duration: two days

­ Get an understanding of different areas where potential risks exist and learn how these risks can be avoided. These risk areas include the access to the SWIFT interface and to the SWIFT network, segregation of duties, accountability for the messages, integrity and confidentiality of the messages and resilience of the SWIFT interface ­ Get a list of documents, data and tools that can be useful to perform an audit of a SWIFT system ­ Perform exercises to practise some concepts and tools learned during the course, using printouts of data relating to situations that can occur in financial institutions

Who should attend? -- All auditors who will perform an audit of a SWIFT system used by a financial institution -- Security officers and anybody else who wants to be aware of the potential risks in different areas regarding the use of a SWIFT system Prior knowledge A basic knowledge about SWIFT and/or about a SWIFT interface is useful but not required.

Course content This two-day course covers: -- Overview of SWIFT -- Access to the SWIFT interface and to the SWIFT network -- Integrity, confidentiality and other security controls -- Audit trails -- Archive, backup and business continuity planning -- Example of an auditor's requirement list. Note This course uses SWIFTAlliance to illustrate different security concepts. Other SWIFT interfaces have different layouts of screens and printouts, but the general concepts are always the same.

For the latest Training information check our website at www.swift.com/training

63

Registration contacts

64

Registration contacts

North America

United States of America Ms Joann Castro SWIFT Training Email: [email protected] Tel: +1 212 455 1891 Fax: +1 212 455 1815 Bahamas Mr Frank Saunders SG Hambros Email: [email protected] Tel: +1 242 302 5105 Fax: +1 242 326 6709 Canada Ms Bev Morin Canadian Bankers Association Email: [email protected] Tel: +1 416 362 6093 ext. 240 Fax: +1416 362 0563

Belize, Bolivia, Colombia (SWIFTNet and interfaces), Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Peru, Puerto Rico, Suriname and Venezuela Mr Ricardo Nunez BCG - Business Computer Group Email: [email protected] Tel: +58 212 266 2043 / 263 5734 Fax: +58 212 266 3676 URL: http://www.bcg.com.ve

Republic of Korea Ms Jenny Ko K.F.T.C. Email: [email protected] Tel: +82 2 531 1465 Fax: +82 2 564 4391 Malaysia Mr Kan Chee Weng Malayan Banking Berhad Email: [email protected] Tel: +603 2074 1672 Fax: +603 2034 5919 Singapore The Association of Banks in Singapore Email: [email protected] Tel: +65 224 4300 Fax: +65 224 1785 Taiwan Ms Serena Kung China Trust Commercial Bank Email: [email protected] Tel: +886 2 2722 2002 ext. 7551 Fax: +886 2 2723 4853 Thailand Ms Sasipim Champaiboom The Siam Commercial Bank Email: [email protected] Tel: +662 544 1251 Fax: +662 937 7638

Asia Pacific and Japan

Australia Ms Amanda Wright SWIFT Services Australia Email: [email protected] Tel: +612 9225 8101 Fax: +612 9225 8111 Brunei Darussalam, Cambodia, China, Hong Kong, Philippines and Vietnam Ms Tammy Tsang SWIFT Training Email: [email protected] Tel: +852 2107 8700 Fax: +852 2107 8799 Bangladesh, Bhutan, India, Nepal and Sri Lanka Mr Vinod S. Muzumdar Scandent Email: [email protected] Tel: +91 22 2283 2674/4870 Fax: +91 22 2281 9064 Indonesia Mr Wibowo Pudjiantoro Bank Tabungan Negara Email: [email protected] Tel: +62 21 633 6789 ext. 8818 Fax: +62 21 634 6724 Japan (SWIFT User Group Members) Ms Ayako Arakawa Tokyo Bankers Association Email: [email protected] Tel: +81 3 52 52 3807 Fax: +81 3 52 52 3769 Japan (SWIFT User Group non-members) Ms Mieko Morioka/Ms Yuriko Irie SWIFT Training Email: [email protected]/ [email protected] Tel: +81 3 52 23 7400 Fax: +81 3 52 23 7439

Latin America

Argentina Mr Agustin Rodolfo Molinari HSBC Banco Roberts Email: [email protected] Tel: +5411 4311 7388 / 4312 5287 Fax: +5411 4313 3435 Brazil Mr Jose Gambini Financeware Email: [email protected] Tel: +55 11 3262 2058 Fax: +55 11 3262 2095 Chile Mr Alejandro E. Alarcon Asosiacion de Bancos e Instituciones Financieras de Chile Email: [email protected] Tel: +562 671 7149 Fax: +562 698 8945 Columbia (except for courses on SWIFTNet and interfaces) Mr Jorge Garcia Andrade Banco de Comercio Exterior S.A. Email: [email protected] Tel: +571 336 7726 / 341 0677 ext. 2247 Fax: +571 282 7321 Uruguay Mr Pablo Oroño Email: [email protected] Tel: +598 2 902 0429 Fax: +598 2 903 2755

SWIFT Training -- Registration contacts

65

Registration contacts

Europe, Middle East and Africa

Albania, Belgium, Bahrain, Bosnia and Herzegovina, Bulgaria, Channel Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lebanon, Lithuania, Luxembourg, The Netherlands, Norway, Oman, Poland, Qatar, Romania, Saudi Arabia, Sweden, Turkey, Slovenia, United Kingdom, United Arab Emirates and Yemen Ms Joelle Meneve SWIFT Training Email: [email protected] Tel: +32 2 655 4365 Fax: +32 2 655 4048 Andorra, Armenia, Austria, Azerbaijan, France, Germany, Italy, Monaco, Spain, Switzerland, Ukraine and all African countries unless stated otherwise Mr Bernard Duliere SWIFT Training Email: [email protected] Tel: +32 2 655 3293 Fax: +32 2 655 4048 Algeria Ms Yahiaoui Banque d'Algerie Email: [email protected] Tel: +213 21 74 90 06 Fax: +213 21 74 95 78 Cameroon Mr B. Belibi Association Professionnelle des Etablissements de Crédits du Cameroun Email: [email protected] Tel: +237 2 23 5401 Fax: +237 2 23 5402 Cyprus Ms Yiannoula Phoca Central Bank of Cyprus Email: [email protected] Tel: +357 22 71 4271 Fax: +357 22 37 8153 Ethiopia Mr Tesfaye Teshome National Bank of Ethiopia Email: [email protected] Tel: +251 151 1731 Fax: +251 151 4588

Ghana Mr M.K. Narh The Bank of Ghana Email: [email protected] Tel: +233 21 664 523 Fax: +233 21 660 823 Libya Mr Hadi Sarkek Central Bank of Libya Email: [email protected] Tel: +218 21 333 35 89 Fax: +218 21 333 31 13 Malta Mr Vincent Attard Central Bank of Malta Email: [email protected] Tel: +356 24 7480 Fax: +356 24 3051 Mauritius Mr Ravine Pokhun State Bank of Mauritius Email: [email protected] Tel: +230 202 15 56 Fax: +230 202 12 34 Moldova Mr Eduard Zemcic National Bank of Moldova Email: [email protected] Tel: +373 2 248 668 Fax: +373 2 210 646 Nigeria Mr G. Ladan Central Bank of Nigeria Email: [email protected] Tel: +234 9 61 63 73 79 Fax: +234 9 61 63 83 55 Portugal Mr Manuel Apura Banco de Portugal Email: [email protected] Tel: +351 21 312 8224 Fax: +351 21 312 8101 Russian Federation Ms Valentina Lesnikova Alliance Factors Email: [email protected] Tel: +7 095 967 1491 Fax: +7 095 241 4650 URL: http://www.swift.ru

Rwanda Mr Vianney Kagabo Banque Nationale du Rwanda Email: [email protected] Tel: +250 57 5445 Fax: +250 57 2551 Senegal Mr Bassirou Diagne Société Générale de Banques au Sénégal Email: [email protected] Tel: +221 839 5589 Fax: +221 823 9036 Serbia and Montenegro Mrs Ljiljana Dragicevic Podgoricka Banka AD Email: [email protected] Tel: +381 81 40 51 17/40 51 01 Fax: +381 81 40 51 07 Slovakia Mr Marian Danis Vseobecna Uverova Banka Email: [email protected] Tel: +421 2 5955 8226 Fax: +421 2 5055 1306 Tanzania Mr Joseph M. Massawe Bank of Tanzania Email: [email protected] Tel: +255 22 21 14 772 Fax: +255 22 21 38 370 Tunisia Mrs Samira Ben Mahmoud Banque Centrale de Tunisie Email: [email protected] Tel: +216 71 340 588 / 349 922 Fax: +216 71 340 615

Or, register online via our website www.swift.com/training.

For the latest Training information check our website at www.swift.com/training

66

On-site courses with SWIFT Training

If our classroom courses are not exactly what you are looking for, we can tailor a course to your specific needs and deliver it in your offices.

Please fill in the required information on the online on-site request form (www.swift.com/training - On-site training) and one of our course coordinators will contact you shortly with a proposal. If you prefer, you may also contact your local SWIFT office directly. They can tell you more about our on-site service.

North, Central and Latin America Ms Joann Castro email: [email protected] Tel: +1 212 455 1891 Fax: +1 212 455 1815 Europe, Middle East and Africa Ms Muriel Vandersmissen email: [email protected] Tel : +32 2 655 45 19 Fax: +32 2 655 40 48 Asia Pacific and Japan Ms Tammy Tsang email: [email protected] Tel: +852 2107 87 00 Fax: +852 2107 87 99

"Having SWIFT for on-site training gave us the possibility to have a training course that was tailor-made according to our needs. The instructor was very competent. He answered all the issues addressed to him and made the training very interesting. We use SWIFT in our Settlement department and because of this training, the group now has an in-depth knowledge of SWIFT messages and they know how to read them." Niclas Johansson DnB NOR

SWIFT Training -- On-site training

67

High quality training from SWIFT-certified instructors

In a world of information overload, you want accurate and up-to-date training. SWIFT Training goes to great lengths to ensure you will benefit from a course that fits your needs. Here we give you a look behind the scenes, and we introduce you to our certified training partners.

A lot of effort goes in creating and delivering a course that fits your needs The dynamic world of financial telecommunications is characterised by a constant flood of innovations. Whenever new solutions are introduced (SWIFTNet, ISO 15022, MT 103, XML...), the SWIFT Training team analyses the impact on the customer and defines the training that will address his needs. We carry out customer surveys and consult internal specialists to specify the course content and develop the supporting material.

Certified instructors in over 15 countries In addition to our core team of instructors, the following Training partners have received the official stamp of approval from the SWIFT Training team (these are companies and individuals):

Europe, Middle East, India and Africa Alliance Factors Limited - Cardinal Consulting - Jalel Zagrani - Mohamed Hedi Ennaifar - Mohamed Hosny Atteya Mohamed Kamel Bayoumi - Rafael Kaczanowski - SIDE - SMA Software & Consulting - Scandent - Thierry Miskaoui. North, Central and Latin America Axelcomp Consulting Group - BCG Business Computer Group - Chandra Soodhoo Mathieu - Condor Project DeCastro Staff - Financeware - Jeremiah Associates. Asia Pacific Decillion Solutions - IPACS. Only the courses scheduled on swift.com/training are delivered by SWIFT's core instructor team or these certified training partners. As our customer's training needs grow and diversify, we will continue working closely with our network of instructors to offer you the highest quality training solutions. For more information or feedback, contact: [email protected]

We then carry out `dry runs', which are internal courses where we gather feedback to further refine and polish the course. Once the material is ready for delivery, our expert instructors study the course. They are certified when they prove subject matter expertise and show a sound pedagogical approach during their own internal sessions. This is the basis for course delivery at SWIFT Training: only certified instructors will deliver courses to our customers! You can be assured that only knowledgeable specialists will provide you with accurate and up-to-date training and information.

Meeting our customers' needs on a global basis To address our customers' training needs on a world-wide scale, and offer training in the local language where possible, SWIFT Training enlists the support of a number of local partners.

Since the first partner, Alliance Factors in the Russian Federation, came on board in 1998, SWIFT Training has certified over 40 instructors in over 15 countries. Training partners are required to follow the same demanding certification process as our core instructors before being allowed to represent SWIFT at a SWIFT Training course. This involves several months of intensive coursework followed by certification from a senior SWIFT Training instructor.

For the latest Training information check our website at www.swift.com/training

www.swift.com

SWIFT Avenue Adele 1 B-1310 La Hulpe Belgium Tel: +32 2 655 31 11 Fax: +32 2 655 32 26 email: [email protected]

Copyright © S.W.I.F.T. SCRL ("SWIFT") 2005 All rights reserved. Reproduction is however authorised with acknowledgement of the source, reference and date of publication, and all notices set out here. This publication is supplied for information purposes only, and shall not be binding nor shall it be construed as constituting any obligation, representation or warranty on the part of SWIFT. SWIFT, S.W.I.F.T., the SWIFT logo, Sibos, SWIFTNet, SWIFTAlliance, SWIFTStandards, SWIFTReady and Accord are trademarks of S.W.I.F.T. SCRL. Other SWIFT-derived product and service names, such as but not limited to SWIFTSolutions and SWIFTSupport, are tradenames of S.W.I.F.T. SCRL. SWIFT is the trading name of S.W.I.F.T. SCRL. Patent pending: SWIFTNet. All photographs in SWIFT brochures feature SWIFT employees, customers or business partners.

51768-MAY05SEP03

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