Read untitled text version

2006

LOMA Education and Training Catalog

Includes Assignments for January­December 2006

LOMA...The Global Standard of Excellence

for LEADERS in

INSURANCE & FINANCIAL SERVICES

2006 LOMA Education and Training Catalog

Important Information About Effective Dates in This Catalog

The policies and procedures in this Catalog are effective January 1, 2006 through December 31, 2006.

This Catalog is also available online at www.loma.org.

CONTENTS

WELCOME! ........................................................... 4 HOW TO PARTICIPATE ............................................. 5

Participating at LOMA Member Companies ...................... 5 Participating as an Independent Student .......................... 5 Who To Contact .................................................................. 5 Key Dates ............................................................................ 6

ONLINE LEARNING ................................................ 56

Introductory Course Library ............................................. 56 New for 2006 .................................................................... 56

OTHER TRAINING PRODUCTS .................................. 58

Workplace Skills Courses ................................................ 58 Your Introduction to Life and Health Insurance ............... 58

YOUR RESPONSIBILITY AS A STUDENT ......................... 7

Your Responsibilities .......................................................... 7 Assigned Study Aids .......................................................... 7 LOMA Student Information Release Policy ........................ 7

STEPONE SERIES--INTRODUCTORY GUIDEBOOKS ....... 58 EXAMS ............................................................... 59

Enrolling For Exams ......................................................... 59 Features of LOMANET ...................................................... 59 I*STAR Exams .................................................................. 60 Prometric Exams .............................................................. 60 Paper Exams .............................................................. 61­62 Fee Transfers .................................................................... 62 Paper Exam Schedule ...................................................... 63 Paper and I*STAR Exam Availability ................................ 64 Exam Fees ........................................................................ 65

EDUCATION PROGRAMS ........................................... 8

Guidelines for Use of LOMA-Copyrighted Materials .......... 9 Fellow, Financial Services Institute (FFSI) ....................... 10 Fellow, Life Management Institute (FLMI) ........................ 11 Fellowship-Level Courses at a Glance ....................... 12­13 Associate, Customer Service (ACS) .......................... 14­16 Professional, Customer Service (PCS) ............................ 16 Associate, Annuity Products and Administration (AAPA) .... 17 Associate, Insurance Agency Administration (AIAA) ....... 17 Associate, Insurance Accounting and Finance (AIAF) .... 18 Associate, Insurance Regulatory Compliance (AIRC) ..... 18 Associate, Reinsurance Administration (ARA) ................. 19 Bank Insurance Compliance (BIC) .................................. 19 Underwriting Life and Health Insurance (UND) ............... 19 Professional- and Associate-Level Courses at a Glance ............................................... 20­21

INDEPENDENT STUDENTS ........................................ 66

Exam Options For Independent Students ....................... 66 Enrolling for Exams as an Independent Student ............. 66

EXAM PREPARATION .............................................. 68

Determining the Study Materials You Need ..................... 68 Ordering Study Materials ................................................. 69 New Courses and Upcoming Study Materials Changes ........................................................ 70 Testing Standards and Recommended Test-Taking Methodology .............................................. 70 Study Aids and Other Resources ..................................... 71

COURSES ........................................................... 22

Fellowship-Level Courses .......................................... 22­30 Associate and Professional Program Courses .......... 31­37 Bank Insurance Compliance and Underwriting Courses ................................................... 38

EXAM ADMINISTRATION AND GRADES ....................... 72

Procedures ....................................................................... 72 Taking I*STAR Exams ...................................................... 72 I*STAR Tech Support During Exams ............................... 72 Locations for Taking Exams ............................................. 72 Exam Room Conditions ................................................... 72 Using Calculators ............................................................. 73 Students with Special Needs ........................................... 73 Exam Booklets .................................................................. 73 Returning Answer Sheets ................................................. 73 Violations of Exam Administration Procedures ............... 73 Exam Grades .................................................................... 74 Grading Paper Answer Sheets ......................................... 74 I*STAR and Prometric Grades ......................................... 74 Regrade Policy ................................................................. 74 Exam Question Challenges .............................................. 74 Text References ................................................................ 74

CHINESE PROGRAM .............................................. 39 INDONESIAN PROGRAMS .................................. 40­41

Kursus CPLHI yang perlu diambil .................................... 40 CPFS Program ................................................................. 41

KOREAN FLMI PROGRAM ............................... 42­43 LES PROGRAMMES EN FRANÇAIS ............................. 45

Avis aux étudiants francophones ..................................... 45 Les cours FLMI et ACS en Français ........................... 46­49

PROGRAMA EN ESPAÑOL ....................................... 50

Programa de Formación en Seguros de LOMA (PFSL) ..................................................... 50­51 Otros Productos ............................................................... 51 La Guía Rápida y Simple hacia los cursos de LOMA ...... 52

PROGRAMAS EDUCACIONAIS EM PORTUGUÊS ............ 53 LOMA OFFERINGS BY SUBJECT AREA .............. 54­55

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AWARDS, RECOGNITION, AND OTHER BENEFITS ......... 75

CONTENTS

Awards .............................................................................. 75 Earning Awards With Honors or With Distinction ............ 75 Replacement Awards ....................................................... 76 Top Student Awards ......................................................... 76 Education Awards ............................................................ 77 The LOMA Store ............................................................... 77 LOMA Societies ................................................................ 77 LOMA Course Credit ........................................................ 79 LOMA's Global Campus ................................................... 79 University/College Credit .................................................. 79 Professional License Credit .............................................. 82 Credit Towards Other Designations ................................. 82 Credit From Other Sources .............................................. 82 Professional Achievement Credits (PACs) ....................... 83 Requesting a Professional Education Transcript ............. 83

LOMA ANNUAL CONFERENCE AND CONFERMENT ...... 78

LOMA Annual Conference and Conferment .................... 78 International Company Conferment ................................. 78

THANK YOU ......................................................... 84

CREDIT .............................................................. 79

LOMA Education and Training

LOMA is committed to a business partnership with its worldwide members in the financial services industry to improve their management and operations through quality employee development, research, information sharing, and related products and services. The mission of LOMA's Education & Training Division is to provide companies in the financial services industry with a quality education to meet their human resources development needs. LOMA confers students of any color, religion, or national or ethnic origin to all the rights, privileges, and activities generally made available to participants in its Programs. LOMA does not discriminate on the basis of race, color, sex, religion, disability, or national or ethnic origin in educational policies or eligibility requirements for its Programs.

About This Catalog

All statements in this Catalog are for informational purposes only and should not be construed as the basis of a contract between a student, Educational Representative (Ed Rep), or participating organization and LOMA. While the provisions of this Catalog will ordinarily be applied as stated, LOMA reserves the right to change any provision without actual notice to students. Every effort will be made to keep students and company Ed Reps advised of any changes. Ed Reps are not agents of LOMA.

Disclaimer of Warranty

Examinations described in this Catalog are designed solely to measure whether students have successfully completed the relevant assigned curriculum. The attainment of the FLMI and other LOMA designations indicates only that all examinations in the given curriculum have been successfully completed. In no way should a student's completion of a given LOMA course or attainment of any LOMA designation be construed to mean that LOMA in any way certifies that student's competence, training, or ability to perform any given task. LOMA's examinations are to be used solely for general educational purposes, and no other use of the examinations or Programs is authorized or intended by LOMA. Furthermore, it is in no way the intention of the LOMA curriculum or examinations to describe the standard of appropriate conduct in any field of the financial services industry, and LOMA expressly repudiates any attempt to so use the curriculum and examinations. Any such assessment of student competence or usual industry practices should instead be based on independent professional inquiry and the advice of competent professional counsel.

Project Team

Project Manager Production Manager Production Coordinator Janet Tobey Stephen J. Bollinger, ACS Amy Souwan

Copyright © 2005 LOMA (Life Office Management Association, Inc.). All rights reserved.

This Catalog, or any part thereof, may be reproduced or transmitted for the purpose of informing current or potential LOMA students of available education opportunities, on the condition that the reproduction or transmission includes the following notice: © 2005 LOMA (Life Office Management Association, Inc.). Reproductions or transmissions for any other purpose require the prior written permission of the publisher. LOMA and the LOMA logo are registered trademarks and/or service marks of LOMA in the United States and other countries. Other LOMA product or service names, acronyms, or logos referenced in this catalog are trademarks, registered trademarks, service marks, or registered service marks of LOMA and may not be used without the prior written permission of LOMA.

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2300 Windy Ridge Pkwy., Suite 600 Atlanta, GA 30339-8443 Tel: 770/951-1770, Fax: 770/984-0441, Web site: www.loma.org

Tom Donaldson, FLMI, CLU President & CEO LOMA

Welcome to LOMA's world of career development opportunities! By opening this catalog, you have taken the first step in fulfilling your personal commitment to selfimprovement and career success. Whether you are new to the financial services industry and looking for "the basics," or you are a veteran of the industry seeking insight into the newest trends, LOMA has an education program that is right for you. With more than 100 courses available in life insurance, financial services, annuities, management, reinsurance, compliance, underwriting, customer service and more, we offer you a world of career development opportunities. LOMA is one of the world's most recognized and reputable professional learning and development institutions, and we are ready to help you reach your career goals. Last year, financial services professionals in some 80 countries enrolled for more than 100,000 LOMA examinations. More than 75,000 FLMIs and tens of thousands of LOMA designees are found in financial services organizations around the world. The strength of LOMA's programs is the real-world content. Each course is developed under the guidance of an impressive panel of practicing professionals in the financial services industry. Their expertise ensures that everything you study will be accurate, up-to-date, and meaningful for your career. By completing one of LOMA's professional designation programs, you will receive a sense of personal accomplishment and earn the respect of colleagues throughout the industry. Additional benefits of taking part in LOMA learning and development programs include the opportunity to participate in a LOMA Society and to apply credit toward a college degree, other industry designations, and continuing education (CE) credit for maintaining a license. No matter how you measure your success, we believe LOMA's learning and development programs will help you accomplish your goals. We are committed to helping people in our industry find the knowledge they need for a successful career. We want to be your partner in career success! Sincerely,

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HOW TO PARTICIPATE

Participating at LOMA Member Companies

Companies participating in LOMA Education Programs appoint an Educational Representative (Ed Rep) to serve as liaison between LOMA and students participating in LOMA's Education Programs. Your Ed Rep handles the administration of LOMA's Education Programs in your company. Ed Reps have the right to establish policies and procedures to aid in the successful administration of LOMA Programs within your company, as long as such policies and procedures do not conflict with those established by LOMA. It is important to note that Ed Reps are not agents of LOMA. When you have comments, questions, or requests for information or assistance regarding LOMA's Education Programs, contact your Ed Rep. Your personnel or human resources department can provide you with the name of your company's Ed Rep. rather than through an Ed Rep. If more than a few individuals from any one organization wish to participate, however, that organization will be asked to appoint an Ed Rep to facilitate participation.

Who to Contact

If you have questions about LOMA's Education Programs, student records or procedures or require additional information, please contact your Ed Rep first. If your Ed Rep does not have the information you need, or if you are an independent student, please contact LOMA's Office of the Registrar directly. C O N T A C T LOMA's Office of the Registrar 2300 Windy Ridge Pkwy., Suite 600 Atlanta, GA 30339 USA Tel: 800-ASK-LOMA (275-5662) (Option 1)/ 770-984-3761 Fax: 770-984-6415 E-mail: [email protected]

Participating as an Independent Student

If your company does not participate in LOMA's Education Programs, we welcome you to participate as an independent student. If you are an independent student, familiarize yourself with all sections of this Catalog. Independent students communicate directly with LOMA's Office of the Registrar

You may also have questions that require a LOMA staff member who is an authority on the subject. The following contacts may be of assistance to you:

For information on...

Academic Credit, Continuing Education (CE) for Agents, Credit for or towards LOMA Courses, Professional License Credit, etc. LOMA Education & Training Promotional Materials LOMA Societies and Interest Groups LOMANET/I*STAR HelpDesk

Contact...

LOMA's Office of the Registrar 770-984-3761, [email protected] LOMA's Client Relations Coordinator: 770-951-1770 ext. 461, [email protected] LOMA Society Support Team: 770-984-3761, [email protected] Manager, LOMANET Support: 770-984-3782, [email protected] 770-984-3743, [email protected] 770-984-3730, [email protected] 770-984-6434, [email protected] 770-984-6439, [email protected] 770-984-3760, [email protected] 770-984-3743, [email protected]

Pour le service en français Para servicio en español Bahasa Indonesia Education Programs Chinese Education Programs Korean Education Programs Portuguese Education Programs

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Key Dates

December 31, 2005 ­ January 3, 2007

December 31, 2005 .......... Last day to take I*STAR and Prometric exams for the current testing period; deadline for fee transfer requests for I*STAR and Prometric enrollments January 2, 2006 ................ LOMA closed for New Year's Day January 3, 2006 ................ LOMANET enrollment opens for May 2006 paper exams February 3, 2006 .............. Deadline to submit paper enrollment forms for May 2006 paper exams February 15, 2006 ............ Certificates and diplomas for November 2005 paper exams received by Ed Reps February 17, 2006 ............ Deadline to submit enrollments via LOMANET, and late paper enrollment forms deadline for May 2006 paper exams February 20, 2006 ............ LOMA closed for Presidents' Day March 31, 2006 ................. Last day to take I*STAR and Prometric exams for the current testing period; deadline for fee transfer requests for I*STAR and Prometric enrollments May 8­12, 2006 ................ Paper exams administered (see page 63 for dates and times) May 15, 2006 .................... Text References posted on www.loma.org/StudentServices.asp May 22, 2006 .................... Exam question challenges ­ deadline for receipt at LOMA (see page 74) May 26, 2006 .................... Fee transfer request deadline for May 2006 paper exams (see page 62) May 29, 2006 .................... LOMA closed for Memorial Day June 3, 2006 ..................... May 2006 paper grades post to LOMANET June 30, 2006 ................... Last day to take I*STAR and Prometric exams for the current testing period; deadline for fee transfer requests for I*STAR and Prometric enrollments July 3­4, 2006 ................... LOMA closed for Independence Day July 5, 2006 ...................... LOMANET enrollment opens for November 2006 paper exams August 4, 2006 .................. Deadline to submit paper enrollment forms for November 2006 paper exams August 18, 2006 ................ Deadline to submit enrollments via LOMANET, and late paper enrollment forms deadline for November 2006 paper exams August 22, 2006 ................ Certificates and diplomas for May 2006 paper exams received by Ed Reps August 31, 2006 ................ Last day to complete course requirements to attend LOMA's 2006 Annual Conference and Conferment September 4, 2006 ........... LOMA closed for Labor Day September 8, 2006 ........... Office of the Registrar closed for training September 17­19, 2006 ... 2006 Annual Conference and Conferment, San Francisco, CA September 30, 2006 ......... Last day to take I*STAR and Prometric exams for the current testing period; deadline for fee transfer requests for I*STAR and Prometric enrollments November 6­10, 2006 ...... November 2006 paper exams administered (see page 63 for dates and times) November 13, 2006 .......... Text References posted on www.loma.org/StudentServices.asp November 20, 2006 .......... Exam question challenges ­ deadline for receipt at LOMA (see page 74) November 22, 2006 .......... Fee transfer request deadline for November 2006 paper exams (see page 62) November 23­24, 2006 .... LOMA closed for Thanksgiving December 2, 2006 ............ November 2006 paper grades post to LOMANET December 25­26, 2006 .... LOMA closed for Christmas December 31, 2006 .......... Last day to take I*STAR and Prometric exams for the current testing period; deadline for fee transfer requests for I*STAR and Prometric enrollments January 2, 2007 ................ LOMA closed for New Year's Day January 3, 2007 ................ LOMANET enrollment opens for May 2007 paper exams

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NOTE: WHEN LOMA IS CLOSED, LOMA'S HELPDESK IS UNAVAILABLE.

YOUR RESPONSIBILITY AS A STUDENT

Your Responsibilities

LOMA develops a comprehensive set of materials for students to use in preparing for each course. For most LOMA courses, the assigned materials include both textbooks and study aids. You are responsible for: Enrolling for the correct exams for the course(s) you wish to take. Taking paper exams according to the official Exam Schedule. Learning the information in the materials listed under "Assigned Study Materials" for each course. These materials are the basis for exam questions. Do not substitute another edition for the one specified in this Catalog for study purposes. Questions about study references should be directed to LOMA's Office of the Registrar. This Catalog and LOMA are the final authorities on study assignments. Studying any figures, insights, glossaries, or appendices in the assigned materials unless the assignment in this Catalog or the assigned texts specifically excludes such material. Reading and working through the introduction, the practice questions, the case studies (if applicable), and the practice test in any assigned study aid. Knowing designation requirements and being aware of program changes. Reporting any cheating or violations of LOMA examination procedures to the Office of the Registrar immediately. Requesting agent CE credit from LOMA. Credit is not reported automatically.

LOMA has begun introducing online versions of the study aids. Visit www.lomalearn.org for information on online study aids.

LOMA Student Information Release Policy

LOMA respects students' privacy rights and is committed to safeguarding each student's personal information. A LOMA student is defined as any person who is registered in the LOMANET database and/or enrolls for any LOMA examination. Student personal information is defined as any information that LOMA receives and records when a student participates in a LOMA Education & Training Program. LOMA releases information about students to third parties only in accordance with the following guidelines: We confirm, upon request, whether a student holds a designation or certificate from LOMA and the date the designation was earned because the completion of LOMA programs is a matter of public record. We release a student's pass/non-pass grade information along with the student's name and other identifying information (such as the student's number, which may be the student's Social Security Number) to the LOMA Educational Representative or other company-designated recipient at the student's employer. We release limited contact information to LOMA Societies about students who have completed or are in the process of completing a LOMA designation program. The Societies use this information to invite new designees and students to join the Society and to attend the Society's functions. We do not release students' contact information to third parties for marketing purposes except as noted herein. Credit card information is encrypted during transactions and is not stored, sold, shared, or rented by LOMA to third parties. Students who do not wish to have their information released to their local LOMA Society or to receive informational or marketing e-mails from LOMA may request that their information remain confidential by contacting LOMA's Office of the Registrar at 800-275-5662 (option 1), 770-984-3761 or update their demographic information in LOMANET by selecting the "no promotional e-mail" option. Please note that a student's election of "no promotional e-mail" does not prevent confirmation to third parties about whether a student holds a designation or certificate from LOMA or delay the employer's receipt of pass/no-pass grade information. However, election of this option will prevent the student's receipt of information about LOMA society membership, LOMA's annual meeting, and other opportunities of interest and benefit to students.

Assigned Study Aids

LOMA typically assigns printed study aids--known as Test Preparation Guides (TPGs) or Prep Paks--to accompany LOMA courses. These printed study aids contain tips on studying for LOMA examinations, practice questions on assigned text chapters, and a full-length sample examination. The sample examination reflects current test specifications for coverage, level of difficulty, and testing format used by our examinations development department. All printed study aids include either a f loppy diskette or CD-ROM that contains software-based versions of the printed study materials. Diskettes contain the sample examination, but not the practice questions. CD-ROMs include the sample examination and practice questions, and, for some select study aids, chapter-by-chapter case studies. (Case studies, if available, appear only on the CD-ROM.) The study aid software on CD-ROM requires Windows 95 or higher. The software-based versions of the study materials typically include answer choice explanations which (1) tell you if the answer you have chosen is correct or incorrect and (2) provide additional explanatory information to help you better learn the material.

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EDUCATION PROGRAMS

The following sections provide an overview of LOMA's comprehensive curriculum of English language, text-based, self-study courses for financial services professionals. Course descriptions begin on page 22. Non-English and region-specific educational offerings are described on pages 39­53.

Fellow, Financial Services Institute (FFSI) ........................................................... 10 Fellow, Life Management Institute (FLMI) ............................................................ 11 Fellowship-Level Courses at a Glance .......................................................... 12­13 Associate, Customer Service (ACS) .............................................................. 14­16 Professional, Customer Service (PCS) ............................................................... 16 Associate, Annuity Products and Administration (AAPA) .................................... 17 Associate, Insurance Agency Administration (AIAA) .......................................... 17 Associate, Insurance Accounting and Finance (AIAF) ........................................ 18 Associate, Insurance Regulatory Compliance (AIRC) ........................................ 18 Associate, Reinsurance Administration (ARA) .................................................... 19 Bank Insurance Compliance (BIC) ...................................................................... 19 Underwriting Life and Health Insurance (UND) ................................................... 19 Professional- and Associate-Level Courses at a Glance .............................. 20­21

Programs Offered Worldwide

FFSI ® Gain a broad overview of financial services that complements and your detailed study of the particular financial product that you sell, service, or administer with the Fellow, Financial Ser vices Institute (FFSI) Program.

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AIAA

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Understand the world of agency administration, keep your office running smoothly, and service your clients effectively with the Associate, Insurance Agency Administration® (AIAA) Program.

FLMI ® Master the subject areas of a comprehensive business education curriculum presented in the context of the insurance and f inancial services industr y with the Fellow, Life Management Institute (FLMI) Program.

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AIAF

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Obtain a broad understanding of accounting and financial operations for life and health insurers with the Associate, Insurance Accounting and Finance (AIAF) Program.

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AIRC ACS ® & PCS ® Understand customers' expectations, patterns, and behavior with the Associate, Customer Ser vice (ACS) Program. Choose the individual course of study that meets your professional goals from the following: Life Insurance, Annuities, Reinsurance, and Property & Casualty. Take your knowledge of customer service to the next level with the three Professional, Customer Service ® (PCS) Program advanced-level courses.

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Protect yourself and your company with your understanding of privacy, suitability, and numerous issues affecting compliance with the Associate, Insurance Regulatory Compliance® (AIRC) Program.

ARA

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AAPA

Grasp the principles and understand the importance of reinsurance in insurance and financial services with the Associate, Reinsurance Administration (ARA) Program.

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Understand annuity-related terminology and underlying concepts so you can deliver real solutions for internal and external customers with the Associate, Annuity Products and Administration (AAPA) Program.

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EDUCATION PROGRAMS

Region-Specific Programs (Latin America and Indonesia)

PFSL

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CPLHI

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®

Master business concepts of today's competitive financial services industry in Spanish with the Programa de Formación en Seguros de LOMA (PFSL).

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Learn the fundamentals of insurance in Bahasa Indonesia with the Certified Professional, Life and Health Insurance (CPLHI) Program.

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PFLP

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CPFS

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Master business concepts of today's competitive financial services industry in Portuguese with the Programa de Formação LOMA em Português (PFLP).

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Master how to manage, administer, and support wealth accumulation and other financial products with the new Certified Professional in Financial Ser vices (CPFS) education program. CPFS courses fulf ill Indonesian government required education standards and also count as credit towards both the CPFS and FFSI designations.

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Online Courses

LOMALearn Online

e-Learning That Works ®

LOMALearn Online Brush up on financial services skills from any computer in the world with affordable and convenient LOMALearn Online courses via LOMA's growing e-learning portal designed for both individual and corporate learning management. For LOMALearn offerings­short and focused content targeted to meet today's urgent learning and corporate training needs--visit www.lomalearn.org.

Guidelines for Use of LOMA-Copyrighted Materials

It is unlawful to make unauthorized copies of LOMA-copyrighted texts, study aids, exams, software, this catalog, or any other materials. When companies or students make unauthorized copies of LOMA-copyrighted materials, they engage in illegal activity thereby depriving LOMA of revenues used for association activities such as new research, training, and development of cutting-edge education programs. These companies and students make it more difficult for LOMA to continue its tradition of offering exceptional education products to you at the lowest possible cost. Unless your company has specific written permission from LOMA in advance, any photocopying, inputting or recording via computer or tape, copying of software, storing or accessing materials via company intranets or networks, or incorporation of any LOMA materials into other works, may subject you and your company to substantial liability for damages under the Copyright Act. Ed Reps and students are responsible for making sure that LOMA's copyrights are not violated at their companies. Member companies may apply to LOMA for permission to use LOMA-copyrighted materials on a case-by-case basis. If you have any questions on the reproduction of LOMA-copyrighted materials or need to obtain permission, please contact LOMA at [email protected]

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EDUCATION PROGRAMS

Fellow, Financial Services Institute

A ground-breaking educational program for financial services professionals, the FFSI is a rigorous, 10-credit designation program that provides broad contextual information through seven core courses and customized, job-specific learning through the FFSI's unique Professional Achievement Credits (PACs).

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The five "core" courses in Level II provide a comprehensive study of the Legal, economic, and business environment of financial services organizations Marketing of f inancial products to individuals and organizations The requirement of three PACs provides the opportunity to customize the FFSI Program for students' needs. PACs are credits granted by LOMA for demonstrated professional achievement in such financial services product areas as annuities, mutual funds/brokerages, retirement plans, and banking. Students earn PACs by passing courses, obtaining licenses, or earning designations offered by LOMA and other organizations around the world. Many PAC options are specific to local or regional financial services law and practice. For more details about the FFSI Program's PAC requirements, see page 83.

Program Requirements

Although the FFSI Program allows students to take courses in any order, the recommended course progression divides the curriculum into two levels. Level I is designed to give students a solid introduction to Financial services and products Concepts and tools involved in personal financial planning Completion of the two courses in Level I leads to a certificate. Level II consists of five "core" courses and three PACs.

LEVEL I Principles Financial Planning Law Marketing

LEVEL II Financial Investing Services Environment

LOMA 351 LOMA 356

Group Benefits

Professional Achievement Credits

LOMA 286

LOMA 305

LOMA 311

LOMA 326

LOMA 380

or

LOMA 316 LOMA awards a personalized certificate to students upon successful completion of Level One.

Three Professional Achievement Credits (PACs). See page 83 for more details.

Students must complete ONE course from each column shown and earn THREE PACs to earn the FFSI designation. For course descriptions, turn to pages 12­13. Grandfathering: For a limited time, certain LOMA courses will receive credit toward FFSI requirements. Each course below may be substituted for the corresponding new course in the column above. To use these courses towards the FFSI designation, students must already have credit for the course below AND complete all FFSI requirements by Dec. 31, 2007. The candidate's LOMANET account will automatically show all applicable LOMA credit earned. LOMA 280 Passed by Dec. 31, 2004 LOMA 310 Passed by June 30, 2004 LOMA 320 Passed by Dec. 31, 2004 LOMA 350

or

LOMA 315 Passed by June 30, 2004

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EDUCATION PROGRAMS

Fellow, Life Management Institute

The Fellow, Life Management Institute (FLMI) Program is a rigorous, 10-course, professional development program that provides a comprehensive business education in the context of the insurance and financial services industry. Established in 1932, the FLMI Program is the world's largest university-level education program in insurance and financial services. More than 80,000 people throughout the world have earned the FLMI designation. The FLMI Program has received worldwide recognition, and many of the courses are currently available in Bahasa Indonesia, French, Portuguese, Chinese, Korean, and Spanish. The courses are designed for self-study and require a proctored final exam. The courses in the FLMI Program provide A solid introduction to industry terms, functional areas, processes, and more Area and product-specif ic knowledge in marketing, administration, financial reporting, and more By completing the 10 courses of the FLMI Program you will Earn the prestigious FLMI designation Demonstrate a significant commitment to the industry and your career

LEVEL I Principles Operations Insurance Administration

LOMA 280 LOMA 290 LOMA 301

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Program Requirements

The FLMI Program curriculum is divided into two levels: Level I is designed to give you a foundation of insurance knowledge to foster your success in the financial services industry. Level II courses teach the principles of business in a framework of policies, practices, and examples relevant to the financial services industry, with a focus on life insurance within that industry. You may enroll for FLMI courses in any order. However, LOMA recommends that you complete the courses in sequence, and especially that you complete Level I first. Level I provides an excellent foundation of knowledge that will increase your ability to understand and apply the more advanced material contained in Level II.

LEVEL II Law

*

Marketing Management Financial Investing** Accounting Solvency/ Profitability Services Environment

LOMA 320 LOMA 330 LOMA 351 LOMA 356 LOMA 361 LOMA 371

LOMA 311

or

LOMA 316

LOMA awards a personalized certificate to students upon successful completion of Level One.

Students must complete ONE course from each column shown to earn the FLMI designation. For course descriptions, turn to pages 12­13.

* Students who already have credit for LOMA 310 or LOMA 315, which are no longer offered, will automatically receive FLMI credit for the Law course. ** Students who already have credit for LOMA 340, which is no longer offered, will automatically receive FLMI credit for the Investing course.

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Fellowship-Level Courses at a Glance

LOMA 280 Principles of Insurance: Life, Health, and Annuities

The Life and Health Insurance Industry Introduction to Risk and Insurance The Insurance Policy Pricing Life Insurance Individual Life Insurance Products and Supplemental Benefits Life Insurance Policy Ownership Rights Paying Life Insurance Policy Proceeds Annuities and Individual Retirement Arrangements Principles of Group Insurance Group Life Insurance Group Savings and Retirement Plans Medical Expense Coverage Disability Income Coverage Individual and Group Health Insurance Policies

LOMA 286 Principles of Financial Services and Products

Categories of Financial Services Types of Financial Institutions Government's Role in the Financial Services Industry Convergence, Consolidation, and Globalization Time Value of Money Basic Tax Concepts Risk-Return Tradeoff Managing Risk Through Insurance Diversification Opportunity Costs Cash Management Products Credit Cards Mortgages Life, Health, Property, and Liability Insurance Stocks and Bonds Mutual Funds Brokerage Accounts Managed Accounts Annuities Tax-Advantaged Savings Plans EmployerSponsored Retirement Plans

LOMA 290 Insurance Company Operations

LOMA 301 Insurance Administration

LOMA 305 Personal Financial Planning

LOMA 311 Business Law for Financial Services Professionals

The Legal Environment of Business Civil Disputes Business Organizations Regulation of Business Contract Law Agency Law Property Law Commercial Transactions and Bankruptcy Regulation of Financial Services Companies Sale of Financial Services Products Ownership of Financial Services Products Rights of Third Parties Contests and Remedies Contract Performance Group Products

LOMA 316 Business Law for Financial Services Professionals-- Canada

The Legal Environment of Business Civil Disputes Business Organizations Regulation of Business Contract Law Agency Law Property Law Commercial Transactions and Bankruptcy Regulation of Financial Services Companies Sale of Financial Services Products Ownership of Financial Services Products Rights of Third Parties Contests and Remedies Contract Performance Group Products

LOMA 320 Life and Health Insurance Marketing

Introduction to Marketing The Marketing Environment Regulation of Life and Health Insurance Marketing International Insurance Marketing Planning Marketing Goals and Strategies Organizing, Implementing, and Controlling Marketing Activities Market Segmentation and Target Marketing Marketing Information Systems Marketing Research Projects Basic Product Concepts Product Development Pricing: A Marketing Perspective Customer Behavior Customer Relationship Marketing Distribution Channels Insurance Producer Licenses, Contracts, and Compensation Distribution Channel Strategies Personal Selling, Advertising, Sales Promotion, and Publicity

Life Insurance Company Operations Competition, Regulation, and Ethics in the Life Insurance Industry Life Insurance Company Formation and Restructuring The Organizational Structure of Insurance Companies Marketing Activities and Strategies Product Development Pricing Insurance Products Product Distribution Home Office Support for Distribution Systems Life Insurance Underwriting Customer Service Claim and Annuity Benefit Administration Information Management An Overview of Financial Management Managing Investments Accounting Human Resource Management Legal and Compliance Operations

Overview of Insurance Administration Scope and Organization of Underwriting Legal Issues Affecting Underwriting Underwriting Individual Life Insurance Underwriting Specialized Policies and Supplemental Coverages Underwriting Individual Health Insurance Underwriting Group Coverage Scope and Organization of Reinsurance Reinsurance Forms and Treaties Reinsurance Administration Administering Life Insurance Claims Administering Medical Expense and Long-Term Care Insurance Claims Administering Disability Income and Critical Illness Insurance Claims Scope and Organization of Customer Service Customer Service Practices

Overview of a Financial Plan Planning with Personal Financial Statements Applying Time Value Concepts Banking and Interest Rates Managing Money Managing Credit Purchasing and Financing a Home Basics for Investing in Stocks Investing in Bonds Investing in Mutual Funds Asset Allocation Auto, Homeowner's, and Health Insurance Life Insurance Retirement Planning Estate Planning

12

LOMA 326 Financial Services Marketing

LOMA 330 Management Principles and Practices

LOMA 351 Financial Services Environment

LOMA 356 Investment Principles and Institutional Investing

The Role and Scope of Investments Investment Markets and Transactions Investment Information and Trading Investment Return and Risk Modern Portfolio Concepts Bond Investments Bond Valuation and Analysis Common Stock Investments Stock Valuation and Investment Decisions Mutual Funds Institutional Asset Allocation Management of the Investment Function in Institutions Marketing Investing Services to Businesses and Other Institutions Accounting for Investment Expenses, Managing Transaction Expenses Institutional Approaches to Risk Management Investment Compliance, Prospectuses, Registration, Declaration of Interest Rates

LOMA 361 Accounting and Financial Reporting in Life Insurance Companies

Accounting Information The Accounting Cycle Accounting Concepts and Principles Internal Control and Auditing Responsibility Accounting Cost Accounting Cost Analysis Budgeting Financial Statements and Reports Accounting for Invested Assets Accounting for Other Assets Accounting for Reserves Accounting for Liabilities Other than Reserves Accounting for Capital and Surplus Accounting for Revenues Accounting for Expenses Financial Ratio Analysis of Life Insurance Companies Regulatory Monitoring of Life Insurance Companies

LOMA 371 Managing for Solvency and Profitability in Life Insurance Companies

The Product Design Process Product Design Factors; Company Expenses, Mortality Effects, Interest Earnings, and Investment Risk Interest, Future Value, and Present Value Premium Calculations for Bundled Life Insurance Products Benefit Costs for Unbundled Products Asset-Share Models for Annuity and Life Insurance Products Product Modeling and Testing; Dynamic Financial Analysis Reserves and Cash Values for Life Insurance and Annuities The Risk-Return Tradeoff and the Solvency-Profitability Tradeoff Sources of Risk Financial Ratios Regulatory Monitoring and Provisions for Insolvency Capital Management and Capital Planning for Insurers Internal Sources of Capital Issuing Debt and Equity Securities Reinsurance for Surplus Relief Expense Management and Profitability Mergers for Growth

LOMA 380 Financial Services and Products for Organizations

Environment of Employee Benefits Employee Benefits and Group Insurance Social Security Programs Health Insurance Programs Managed Care Health Plans Dental Plans Prescription Drug, Vision, and Hearing Benefits Disability Insurance Group Life Insurance: Term and Permanent Tax Qualification and Legal Requirements for Retirement Plans Defined Benefit Retirement Plans Retirement Plan Termination Insurance 401(k) Plans Profit Sharing Plans Employee Stock Ownership Plans Section 403(b) Plans Hybrid Pension Plans Money Purchase Pension Plans Retirement and Employee Benefits for Executive Employees Funding Arrangements for Group Retirement Plans Independent Retirement Arrangements

Marketing Basics Marketing Planning Organizing, Implementing, and Controlling Marketing Activities Marketing Information Systems Marketing Research Projects Customer Behavior Market Segmentation, Target Marketing, and Positioning Financial Services Products Product Development Pricing Financial Products Distribution Systems and Channels Marketing Communication: An Overview Personal Selling and Sales Promotion Advertising and Publicity Customer Relationship Marketing

Managers and Entrepreneurs The Evolution of Management Thought The Changing Environment of Management International Management and Cross-Cultural Competence Social and Ethical Responsibilities The Basics of Planning and Project Planning Strategic Management Decision Making and Creative Problem Solving Organizations Organizing in the Twenty-First Century Human Resource Management Communicating in the Internet Age Motivating Job Performance Group Dynamics and Teamwork Influence Processes and Leadership Change, Conflict, and Negotiation Organizational Control and Quality Improvement Managing Information: Using Descriptive Statistics, Inferential Statistics, Decision Theory, and Linear Programming Applying Decision Sciences Models to Business Operations

Overview of the Financial System Money as a Financial Instrument Financial Markets, Instruments and Market Makers The Federal Reserve System Interest Rates and Bond Prices The Structure of Interest Rates Market Efficiency The Money Market The Corporate and Government Bond Markets The Stock Market The Mortgage Market An Introduction to Financial Intermediaries and Risk Commercial Banking Structure, Regulation and Performance Insurance Companies Pension Plans and Finance Companies Securities Firms, Mutual Funds, and Financial Conglomerates Asset-Backed Securities, InterestRate Agreements, and Currency Swaps Monetary Policy and the Financial System

13

EDUCATION PROGRAMS

Associate, Customer Service

The ACS Program provides a course on the foundations of customer service, and the program's elective tracks allow you to focus your studies within a particular product area, depending on your position within the financial services industry. You can customize the ACS Program to fit individual career objectives and/or company-specified competencies. Those pursuing the ACS may choose from the following tracks: ACS--Life Insurance ACS--Annuities ACS--Property & Casualty (P&C) ACS--Reinsurance

ACS -- Life Insurance

REQUIRED COURSES Customer Service Insurance Principles Insurance Operations/ Administration

LOMA 290

ELECTIVES -- CHOOSE TWO Marketing Management Investing* Compliance/ Law** Insurance Operations/ Administration

LOMA 290

ACS 100

LOMA 280

LOMA 320

LOMA 330

LOMA 356

AIRC 410

or

LOMA 301

or

LOMA 311

or

LOMA 301 (Whichever was not taken as a required course)

or

LOMA 316

Students must complete THREE "Required" courses and TWO "Electives" to earn the ACS designation.

* Students who already have credit for LOMA 340, which is no longer offered, will automatically receive ACS credit for the Investing elective. ** Students who already have credit for LOMA 310 or LOMA 315, which are no longer offered, will automatically receive ACS credit for the Compliance/Law elective.

ACS -- Annuities

REQUIRED COURSES Customer Service

ACS 100

ELECTIVES -- CHOOSE TWO Marketing Annuities

AAPA 283

Annuity Principles

AAPA 273

Annuity Administration

AAPA 303

Management

Investing*

Compliance/ Law**

AIRC 410

LOMA 330

LOMA 356

or

LOMA 311

or

LOMA 316

Students must complete THREE "Required" courses and TWO "Electives" to earn the ACS designation.

* Students who already have credit for LOMA 340, which is no longer offered, will automatically receive ACS credit for the Investing elective. ** Students who already have credit for LOMA 310 or LOMA 315, which are no longer offered, will automatically receive ACS credit for the Compliance/Law elective.

14

EDUCATION PROGRAMS

ACS -- Property & Casualty (U.S.)

REQUIRED COURSES Customer Service Property/ Liability Principles

INS 21

ELECTIVES -- CHOOSE TWO Personal/ Commercial Insurance

INS 22

Personal/ Commercial Insurance

INS 22

Insurance Regulation

Information Technology

Claims/ Reinsurance* Insurance Services

AIC 33 AIS 25 ARe 144

ACS 100

IR 201

AIT 131

or

INS 23

or

INS 23 (Whichever was not taken as a required course)

For details on the required and elective courses offered by the AICPCU/IIA, visit http://www.aicpcu.org.

Students must complete THREE "Required" courses and TWO "Electives" to earn the ACS designation.

* Students who already have credit for ARe 141, which is no longer offered, will automatically receive ACS credit for the Reinsurance elective.

Jointly sponsored by LOMA and the American Institute for CPCU/Insurance Institute of America (AICPCU/IIA), the U.S. Property & Casualty track of the ACS Program will provide you with a solid understanding of customer service and how it affects property/liability, personal and commercial insurance, regulation, claims and more. Policies and procedures for LOMA-administered ACS courses are described in this Catalog. For information on enrolling for AICPCU/IIA courses, see the contact information on this page. To send proof of credit to LOMA, complete the form at www.loma.org/ACS_PC_form.pdf.

C O N T A C T

AICPCU/IIA Customer Service Department 720 Providence Road P.O. Box 3016 Malvern, PA 19355-0716 Tel: 800-644-2101 / 610-644-2100 Fax: 610-640-9576 Web site: www.aicpcu.org

ACS -- Property & Casualty (Canada)

REQUIRED COURSES Customer Service Principles and Practice of Insurance

C11

ELECTIVES -- CHOOSE TWO Property/ Liability Insurance Property/ Liability Insurance

C12

Loss Adjusting

Underwriting

Agent/Broker

ACS 100

C12

C110 C111 C17

C120 C121

C130 C131

or C81 & C82

or

C13

or

C13 (Whichever was not taken as a required course)

For details on the required and elective courses offered by the IIC, visit http://www.iic-iac.org.

Students must complete THREE "Required" courses and TWO "Electives" to earn the ACS designation.

Jointly sponsored by LOMA and The Insurance Institute of Canada (IIC), the Canadian Property & Casualty track of the ACS Program will provide you with a solid understanding of customer service and how it affects property/liability insurance, loss adjusting, underwriting, and agent/broker activities. Policies and procedures for LOMA-administered ACS courses are described in this Catalog. For information on enrolling for IIC courses, see the contact information on this page. To send proof of credit to LOMA, complete the form at www.loma.org/ACS_PC_form.pdf.

C O N T A C T

The Insurance Institute of Canada 18 King Street East, 6th Floor Toronto, ON M5C 1C4 Tel: 416-362-8586 Fax: 416-362-4239 Web site: www.iic-iac.org E-mail: [email protected]

15

EDUCATION PROGRAMS

ACS -- Reinsurance

REQUIRED COURSES Customer Service

ACS 100

ELECTIVES -- CHOOSE TWO Marketing Management Investing* Compliance/ Law**

AIRC 410

Basic Principles

LOMA 280

Reinsurance Administration

ARA 440

LOMA 320

LOMA 330

LOMA 356

or

LOMA 286

or

LOMA 326

or

LOMA 311

or

LOMA 316

Students must complete THREE "Required" courses and TWO "Electives" to earn the ACS designation.

* Students who already have credit for LOMA 340, which is no longer offered, will automatically receive ACS credit for the Investing elective. ** Students who already have credit for LOMA 310 or LOMA 315, which are no longer offered, will automatically receive ACS credit for the Compliance/Law elective.

Professional, Customer Service

LOMA's Professional, Customer Service (PCS) Program addresses the positive impact and value of understanding and successfully managing customer relationships. Designed especially for individuals in customer contact positions in the financial services industry, PCS is the right choice for your professional development if you want to Exceed customers' expectations Make a positive impact on your company's bottom line Demonstrate a commitment to professionalism Improve your professional skills The PCS Program builds on the fundamentals in LOMA's Associate, Customer Service (ACS) Program, and the ACS is required to earn the PCS designation. The PCS curriculum also includes three advanced-level, in-depth courses focused exclusively on customer service within the financial services industry. The courses may be taken in any order, and completion of the ACS designation is not a requirement for enrollment in any PCS course. However, LOMA strongly advises that students complete ACS 100--Foundations of Customer Service before taking PCS courses.

PCS Program

ASSOCIATE COURSEWORK Customer Service PROFESSIONAL LEVEL COURSEWORK Customer Behavior Customer Contacts Customer Relationship Management

PCS 393

ACS Designation Completion of the ACS Program is not a requirement for enrollment in any PCS course. However, LOMA strongly advises that students complete ACS 100--Foundations of Customer Service before taking PCS courses.

PCS 391

PCS 392

Students who have earned the ACS designation and who successfully complete the three advanced courses will be awarded the PCS designation. Students who complete the three PCS courses will receive a personalized certificate from LOMA.

16

EDUCATION PROGRAMS

Associate, Annuity Products and Administration

The courses in LOMA's Associate, Annuity Products and Administration (AAPA) Program will teach you annuity related terminology and underlying concepts, so you can effectively deliver solutions for internal and external customers. The AAPA Program is the only professional designation program focused exclusively on annuities and provides examples of real business scenarios that annuity professionals encounter. You will get ahead with your knowledge of The differences among the various annuity products and their uses The role of technology in annuity administration The marketing and distribution of annuities Funding arrangements for pension products Laws and regulations affecting annuities

AAPA Program

Annuity Principles

AAPA 273

Marketing, Distribution, Uses

AAPA 283

Systems and Administration

AAPA 303

Financial Aspects

AAPA 313

Regulation and Taxation

AAPA 323

Students must complete ALL of these courses to earn the AAPA designation.

Associate, Insurance Agency Administration

LOMA's Associate, Insurance Agency Administration (AIAA) Program will help you gain the knowledge you need to serve your clients effectively and run your office smoothly, efficiently, and economically. Designed especially for employees in a branch office, field office, or brokerage and for home office employees who interact with agents or agency staff, the AIAA Program teaches you about Providing excellent customer service for internal and external customers Using technology to enhance communications between field offices and the home office Identifying compliance and ethical issues that affect agencies Making efficient use of your office's financial and human resources Developing leadership and problem-solving skills Supervising employees and encouraging teamwork

AIAA Program

Basic Principles

LOMA 280

Insurance Operations

LOMA 290

Customer Service

ACS 100

Agency Administration

AIAA 200

Marketing/ Administration

LOMA 320

Compliance/ Law*

AIRC 410

or

LOMA 286

or

LOMA 326

or

AIRC 420

or

LOMA 301

or

LOMA 316 Only Canadian students may substitute LOMA 316 for AIRC 410 or AIRC 420

Students must complete ONE course from each column shown to earn the AIAA designation.

* Students who already have credit for LOMA 315, which is no longer offered, will automatically receive AIAA credit for the Compliance/Law elective.

17

EDUCATION PROGRAMS

Associate, Insurance Accounting and Finance

Jointly sponsored by LOMA and the American Institute for CPCU/Insurance Institute of America (AICPCU/IIA), the life and health track of the Associate, Insurance Accounting and Finance (AIAF) Program will provide you with a broad view of the accounting and financial operations of life and health insurers. AIAF is ideal for you if you work in accounting or financial areas or Information Services (IS) and work with financial data for internal or external customers. When you complete the five AIAF life and health track courses, you will Be familiar with accounting procedures used in the life and health insurance industry Know the statutory accounting requirements that insurance companies must follow Understand the differences between statutory accounting, GAAP, and tax-basis accounting Understand the insurance accountant's role in planning, budgeting, and management reporting Be familiar with cost allocation, treasury management, and asset/liability matching operations within insurance companies Policies and procedures for LOMA-administered AIAF courses are described in this Catalog. For information on enrolling for AICPCU/IIA courses, contact C O N T A C T AICPCU/IIA Customer Service Department 720 Providence Road P.O. Box 3016 Malvern, PA 19355-0716 Tel: 800-644-2101 / 610-644-2100 Fax: 610-640-9576 Web site: www.aicpcu.org

AIAF Program

Insurance Operations

LOMA 290

Solvency and Profitability

LOMA 371

Information Systems

Insurance Company Finance

Statutory Accounting

AIAF 400

AIAF 112 AIAF 113 Administered through the IIA Administered through the IIA

For details on the required and elective courses offered by the AICPCU/IIA, visit http://www.aicpcu.org. Students must complete ALL of these courses to earn the AIAF designation.

Associate, Insurance Regulatory Compliance

Compliance is one of the most critical issues facing life and health insurers today. LOMA's Associate, Insurance Regulatory Compliance (AIRC) Program will provide you with a comprehensive knowledge base of the complex issues surrounding state and federal regulation of the life and health insurance industry and products. The AIRC Program will help you understand Compliance concepts, terms, processes, and regulatory requirements How states and the federal government regulate insurance companies What to expect during financial examinations and market conduct examinations What kinds of filings states need on life insurance products, health insurance products, and annuities When, how, and why federal securities laws apply to the sale of financial products What specific regulations govern insurance, including life, health, pensions, annuities, credit insurance, and group products

AIRC Program

Basic Principles

LOMA 280

Insurance Operations

LOMA 290

Law*

Marketing

Operational Compliance

AIRC 410

Product Compliance

AIRC 420

LOMA 311

LOMA 320

or

LOMA 286

or

LOMA 316

or

LOMA 326

Students must complete ONE course from each column shown to earn the AIRC designation.

18

* Students who already have credit for LOMA 310 or LOMA 315, which are no longer offered, will automatically receive AIRC credit for the Law course.

EDUCATION PROGRAMS

Associate, Reinsurance Administration

Reinsurance plays a vital role in the financial services industry. LOMA's Associate, Reinsurance Administration (ARA) Program, will help you grasp reinsurance principles, the importance of the written reinsurance agreement, and the administration and auditing of reinsurance business. The ARA Program will help you understand Key players and the reasons for using reinsurance Laws and regulations affecting reinsurance transactions Provisions of a reinsurance agreement and how they affect the administration of reinsurance transactions Processes involved in the administration of new business, in-force business, and terminations of reinsurance

Law/ Compliance*

LOMA 311

ARA Program

Basic Principles

LOMA 280

Insurance Operations

LOMA 290

Insurance Administration

LOMA 301

Accounting**

Reinsurance Administration

ARA 440

LOMA 361

or

LOMA 286

or

LOMA 316

or

AIRC 410

or

AIRC 420 Students must complete ONE course from each column shown to earn the ARA designation.

* Students who already have credit for LOMA 310 or LOMA 315, which are no longer offered, will automatically receive ARA credit for the Law course. ** Students who already have credit for FLMI 360, which is no longer offered, will automatically receive credit for the Accounting course if FLMI 360 was taken in 1987 or later.

Bank Insurance Compliance

Bank Insurance Compliance: Fundamentals (BIC) is a standalone, self-study course that describes the state and federal regulatory requirements that are imposed on insurance sales by banks and bank-affiliated insurance agencies and brokerdealers. The course was developed in cooperation with the American Bankers Insurance Association, an affiliate of the American Bankers Association. An online tutorial for this course is also available. Visit www.loma.org/bic.asp for links and additional information on this course.

UND 386--Underwriting Life and Health Insurance

UND 386--Underwriting Life and Health Insurance is a stand-alone, self-study course that focuses on the medical and non-medical aspects of underwriting and risk selection as practiced in life and health insurance companies. The course is designed for new underwriters or those employees who work in or with the life and health underwriting function.

19

Professional- and Associate-Level Courses at a Glance

ACS 100 Foundations of Customer Service PCS 391 Customer Behavior: Consumer Behavior and Beyond

Managerial Importance of Customer Behavior Three Roles of a Customer Market Values Customers Seek Financial Services Customers Determinants of Customer Behavior The Customer as a Perceiver and Listener Customer Motivation: Needs, Emotions, and Psychographics Customer Attitudes Market Differentiation and Segmentation Consumer Attitudes toward Insurance Fraud Understanding Intermediaries as Customers Individual Customer Decision Making Household Customer Decision Making Business Customer Decision Making Understanding Consumers as Financial Services Customers Customer Loyalty to Products Relationship-Based Buying Creating Market Values for the Customer

PCS 392 Customer Contacts: Strategies and Operations

Overview of Customer Contacts Strategic and Tactical Planning and Important Planning Issues Participants and Expectations Organizational Structure Workflow Processes Workforce Management Human Resources in Customer Contacts Technology in Customer Contacts Knowledge Management in Customer Contacts Measuring and Reporting Customer Contacts

PCS 393 Customer Relationship Management

AIAA 200 Agency Administration

AIAF 400 Statutory Accounting for Life and Health Insurers

Development of Insurance Accounting Bonds and Stocks Mortgage Loans Real Estate Investments and Joint Ventures Policy and Claim Reserve Liabilities Other Assets and Liabilities Capital and Surplus Revenues Benefits, Commissions, Expenses, and Dividends Federal Income Taxation Accounting for Lines of Business Cost Allocation GAAP Accounting Treasury Management, Budgeting, and Management Reports Mergers and Acquisitions Consolidations and Holding Companies Asset/Liability Matching Canadian Life Insurance Industry Accounting Reinsurance

AIRC 410 Regulatory Compliance: Companies, Producers, and Operations

Introduction to Compliance State Regulation of the Insurance Industry State Regulation of Insurance Company Formation and Operation State Regulation of Insurance Producers State Filing and Approval Requirements State Regulation of Insurance Operations Market Conduct Examinations Regulation of Insurer Solvency Insurance Holding Company Systems Federal Regulation of Insurance Federal Regulation of Securities Federal Taxation of Insurance Products

AIRC 420 Regulatory Compliance: Insurance and Annuity Products

Regulation of Individual Life Insurance Products Life Insurance Advertising and Disclosure Requirements Regulation of Individual Health Insurance Products Health Insurance Advertising and Solicitation Regulation of Specific Health Insurance Products Regulation of Managed Care Plans Regulation of Reinsurance Agreements State Regulation of Group Life and Health Insurance Federal Regulation of Group Life and Health Insurance Regulation of Credit Life and Health Insurance Regulation of Annuities and Retirement Products

Introduction to Customer Service Exceptional Customer Service The People Who Drive Customer Service Understanding Customer Expectations, Perceptions, and Behavior Customer Service and Communication Listening to and Understanding Customers Interacting with Customers The CustomerCentric Company Organization and Teamwork in Customer Service Customer Service Processes and Performance Measures Succeeding in Customer Service

What is CRM? Preparing for CRM The Role of Customer Information Customer Privacy Customer Strategies Channel Strategies CRM Infrastructure: Processes, People, and Architecture Implementing CRM Measuring the Success of CRM Data Management CRM Systems

Agency Operations and Agency Law Insurance and Financial Services Marketing Personal Selling Distribution Systems and Support Compliance and Ethics Information Technology in Agency Administration Financial Management in Agencies Efficient, Professional Agency Operations Modern Supervision

20

AAPA 273 Annuity Principles and Products

AAPA 283 Marketing, Distribution, and Uses of Annuities

The Market Landscape for Annuities The Uses of Annuities Marketing Basics Product Development and Financial Design of Annuities Promotion of Annuities Distribution of Annuities Selling Individual Annuities Selling Group Annuities U.S. State and Federal Regulation of the Marketing of Annuities Canadian Regulation of the Marketing of Annuities Issues in Marketing Annuities

AAPA 303 Annuity Systems and Administration

AAPA 313 Financial Aspects of Annuities

AAPA 323 Regulation and Taxation of Annuities

ARA 440 Reinsurance Administration

BIC Bank Insurance Compliance: Fundamentals

State and Federal Responsibilities for Regulating Bank Insurance Requirements of Federal Banking Laws Regulatory Requirements for Marketing Insurance Products

UND 386 Underwriting Life and Health Insurance

Risk Assessment and Underwriting The People and the Organization of Underwriting Legal Aspects of Underwriting Individual Policies The Primary Activities of Underwriting Medical Factors in Underwriting Individual Life Insurance Financial Factors in Underwriting Individual Life Insurance Personal Factors in Underwriting Individual Life Insurance Underwriting Specialized Policies and Supplemental Coverages Underwriting Individual Health Insurance Group Underwriting, Agents, and the Law Risk Assessment for Group Insurance Underwriting Procedures for Group Insurance

Annuity Basics The Annuity Contract Fixed Annuities Variable Annuities Investment Basics Individual and Group Annuities Taxation of Annuities Regulation of the Annuity Industry Marketing and Distributing Annuities The Future of Annuities

Introduction to Annuity Administration New Business Processing Additional New Business Procedures In-Force Administration Surrenders, FreeLook Cancellations, and Conservation Withdrawals, Loans, and Death Benefit Payments Payout Administration The Annuity Customer Contact Center Information Technology and Annuity Administration Electronic Commerce and Annuity Administration

Annuity Products and How Insurance Companies Develop Them Technical Design of Annuity Products Investments for Annuity Products Risks Insurers Face Finding Future Values Finding and Using Present Values Product Modeling and Asset-Share Models Testing Product Designs Expense and Annuity Product Design Annuity Products and Mortality Annuity Reserves and Cash Surrender Values Pension Plans

Introduction to Annuity Regulation State Regulation of Companies, Producers, and Annuity Products State Regulation of Market Conduct State Regulation of Insurer Solvency Federal Regulation of Annuities Income Taxation of Nonqualified Individual Annuities Income Taxation of Individual and Group Retirement Plans Funded by Annuities Gift and Estate Taxation of Annuities

Introduction to Reinsurance Reinsurance Environment Regulation of Reinsurance Forms of Reinsurance Defining the Reinsurance Coverage Reinsurance Administration Procedures Claims, Rescission, and Potential Problems Financial Arrangements for Reinsurance Risk Management and Reinsurance Managing Retention Limits Reinsurance Activities, Staff, and Systems Administering New Business Administering In-Force Business and Terminations of Reinsurance Quality Control in Reinsurance

21

COURSES

Fellowship-Level Program Courses ............................................................... 22­30 Professional and Associate Program Courses ............................................. 31­37 Bank Insurance Compliance and Underwriting Courses .................................... 38

LOMA 280

rse e Cou Onlin ble! Availa

Principles of Insurance: Life, Health, and Annuities

LOMA 280 introduces the principles of insurance, the process of becoming insured, and the policyowner's contractual rights. The course includes information on the features of individual and group life insurance, health insurance, and annuity products.

ASSIGNED STUDY MATERIALS

You may study for the LOMA 280 examination by using the online course or using printed text materials. Online Course Principles of Insurance: Life, Health, and Annuities (2005) Online Course. Includes all course content and test preparation materials in an interactive format. See pages 56­57. OR Text Materials Principles of Insurance: Life, Health, and Annuities, Third Edition (2005); (LOMA; ISBN 1-57974-275-0) [PBD Order # LOMA 280-10-05]. Test Preparation Guide for LOMA 280 (2005); (LOMA; ISBN 1-57974-276-9) [PBD Order # LOMA 280-40-05].

STUDY NOTE

The primary textbook for this course contains the CD-ROM LOMA 280 Quick Review--Principles of Insurance: Life, Health, and Annuities. The Quick Review is a computer-based educational tool designed to reinforce the primary concepts discussed in the main text.

HELPFUL INTRODUCTORY MATERIALS

Intro to Life and Health Insurance, Second Edition (2002); (LOMA; ISBN 1-57974-170-3) [PBD Order # ILH-10-02]. Intro to Annuities, Second Edition (2000); (LOMA; ISBN 1-57974-098-7) [PBD Order # ANN-10-00]. Intro to Annuities--Online course! See pages 56­57. Intro to Life Insurance--Online course! See pages 56­57.

RECOMMENDED REFERENCE MATERIALS

LOMA's Handbook of Insurance Policy Forms (2000); (LOMA; ISBN 1-57974-045-6) [PBD Order # OTHR-15-00].

INSTRUCTOR'S KIT

Instructor's Kit for LOMA 280 (2005); (LOMA; ISBN 1-57974-277-7) [PBD Order # LOMA 280-30-05]. Instructor's Kit, available only on CD-ROM, includes lesson summaries, review exercises, instructor guidelines, and progress reports. The Instructor's Kit is designed for use with the textbook but may be adapted by the instructor for use with the online course.

22

COURSES

LOMA 286

Principles of Financial Services and Products

The major categories of financial services--cash management, credit, asset protection, asset accumulation and management, and asset distribution--form the framework for LOMA 286, which surveys banking, insurance, and investment products.

ASSIGNED STUDY MATERIALS

Principles of Financial Services and Products (2004); (LOMA; ISBN 1-57974-205-X) [PBD Order # LOMA 28610-04]. Test Preparation Guide for LOMA 286 (2004); (LOMA; ISBN1-57974-206-8) [PBD Order # LOMA 286-40-04].

STUDY NOTE

The primary textbook for this course contains the CD-ROM LOMA 286 Quick Review--Principles of Financial Services and Products. The Quick Review is a computer-based educational tool designed to reinforce the primary concepts discussed in the main text.

INSTRUCTOR'S KIT

Instructor's Kit for LOMA 286 (2004); (LOMA; ISBN 1-57974-267-X) [PBD Order # LOMA 286-30-04]. Instructor's Kit, available only on CD-ROM, includes lesson summaries, review exercises, instructor guidelines, and progress reports.

HELPFUL INTRODUCTORY MATERIALS

Intro to Financial Services (2001); (LOMA: ISBN 1-57974099-5) [PBD Order # IFS-10-01].

LOMA 290

rse e Cou Onlin ble! Availa

Insurance Company Operations

LOMA 290 describes the organization of insurance companies and the environment in which they operate, focusing on specific company operations such as marketing, actuarial, underwriting, and financial activities.

ASSIGNED STUDY MATERIALS

You may study for the LOMA 290 examination by using the online course or using printed text materials. Online Course Insurance Company Operations (2005). Online Course! See pages 56­57. OR Text Materials Insurance Company Operations, Second Edition (2005); (LOMA; ISBN 1-57974-209-2) [PBD Order # LOMA 29010-05]. Test Preparation Guide for LOMA 290 (2005); (LOMA; ISBN 1-57974-210-6) [PBD Order # LOMA 290-40-05].

Instructor's Kit, available only on CD-ROM, includes lesson summaries, review exercises, instructor guidelines, and progress reports. The Instructor's Kit is designed for use with the textbook but may be adapted by the instructor for use with the online course.

STUDY NOTE

The primary textbook for this course contains the CD-ROM LOMA 290 Quick Review--Insurance Company Operations, Second Edition. The Quick Review is a computer-based educational tool designed to reinforce the primary concepts discussed in the main text.

HELPFUL INTRODUCTORY MATERIALS

Intro to Underwriting--Online course! See pages 56­57. Claim Administration for Life Insurance--Online course! See pages 56­57.

INSTRUCTOR'S KIT

Instructor's Kit for LOMA 290 (2005); (LOMA; ISBN 1-57974-269-6) [PBD Order # LOMA 290-30-05].

23

COURSES

LOMA 301

Insurance Administration

LOMA 301 provides a detailed discussion of the activities of insurance administration for individual and group life and health coverages, focusing on underwriting, reinsurance, claims, and customer service.

ASSIGNED STUDY MATERIALS

Insurance Administration, Second Edition (2002); (LOMA; ISBN 1-57974-145-2) [PBD Order # LOMA 301-10-02]. Prep Pak for FLMI 301 (2002); (LOMA; ISBN 1-57974-1460) [PBD Order # LOMA 301-90-02].

HELPFUL INTRODUCTORY MATERIALS

Intro to Reinsurance (1999); (LOMA; ISBN 1-57974-064-2) [PBD Order # REI-10-99]. Intro to Underwriting (1999); (LOMA; ISBN 1-57974-0618) [PBD Order # IUW-10-99]. Intro to Underwriting--Online course! See pages 56­57. Reinsurance Basics--Online course! See pages 56­57. Claim Administration for Life Insurance--Online course! See pages 56­57.

INSTRUCTOR'S KIT

Instructor's Kit for FLMI 301 (2002); (LOMA; ISBN 1-57974-147-9) [PBD Order # LOMA 301-30-02]. Instructor's Kit includes a syllabus, handouts, and outlines for class sessions.

LOMA 305

Personal Financial Planning

LOMA 305 provides an understanding of the concepts, decision-making tools, and applications involved in financial planning.

ASSIGNED STUDY MATERIALS

Personal Financial Planning (2004); (Addison Wesley Publishing; ISBN 0-536-75324-5) [PBD Order # LOMA 30510-04]. Test Preparation Guide for LOMA 305 (2004); (LOMA; ISBN 1-57974-259-9) [PBD Order # LOMA 305-40-04].

STUDY NOTE

The LOMA 305 Personal Financial Planning text teaches a number of ways to work many problems in the text, including using a f inancial calculator. However, the LOMA 305 examination will not include any problems that require the use of a financial calculator in order to answer a question. To review LOMA's policy on calculators, see page 73.

INSTRUCTOR'S KIT

The Instructor's Kit that accompanies this course is available only from LOMA. Contact LOMA's Education & Training Division by phone, 1-800-ASK-LOMA, ext. 517, or 770-951-1770, ext. 517. See page 69 for more ordering information.

HELPFUL INTRODUCTORY MATERIALS

Intro to the Time Value of Money (1999); (LOMA; ISBN 1-57974-063-4) [PBD Order # TVM-10-99].

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COURSES

LOMA 311

Business Law for Financial Services Professionals

LOMA 311 presents the basic features and principles of the legal environment in which financial services companies around the world operate. Part One of the text describes general principles of business law, and Part Two describes the special types of legal issues that affect financial services companies.

ASSIGNED STUDY MATERIALS

Business Law for Financial Services Professionals (2004); (LOMA; ISBN 1-57974-211-4) [PBD Order # LOMA 311-1004]. Test Preparation Guide for LOMA 311 (2004); (LOMA; ISBN 1-57974-212-2) [PBD Order # LOMA 311-40-04].

ADMINISTRATIVE NOTE

LOMA offers two law courses. LOMA 311 covers business law for financial services professionals with a general U.S. orientation, but in a largely global context. LOMA 316 covers business law for f inancial services professionals with a specifically Canadian orientation. Consult your Ed Rep or another appropriate person before you enroll to determine whether you should take LOMA 311 or LOMA 316.

TEACHING GUIDE

The Teaching Guide that accompanies this course is available as a print-out only from LOMA. Contact LOMA's Education & Training Division by phone, 1-800-ASK-LOMA, ext. 517 or 770-951-1770, ext. 517. See page 69 for more ordering information.

HELPFUL INTRODUCTORY MATERIALS

Intro to Regulatory Compliance (2000); (LOMA; ISBN 1-57974-097-9) [PBD Order # CMP-10-00]. Intro to Regulatory Compliance--Online course! See pages 56­57.

25

COURSES

LOMA 316

NEW E! OURS C

Business Law for Financial Services Professionals--Canada

LOMA 316 presents the basic features and principles of the legal environment in which financial services companies in Canada operate. Part One of the supplement and text describes general principles of business law, and Part Two describes the special types of legal issues that affect financial services companies.

ASSIGNED STUDY MATERIALS

Business Law for Financial Services Professionals (2004); (LOMA; ISBN 1-57974-211-4) [PBD Order # LOMA 311-1004]. Canadian Supplement to Business Law for Financial Services Professionals (2006); (LOMA; ISBN 1-57974-2998) [PBD Order # LOMA 316-C12-06]. This supplement is available on CD-ROM only. In addition to Canadian law textual content, the supplement contains practice questions and a sample examination that typically would be included in a separately published study aid.

professionals with a specifically Canadian orientation. Consult your Ed Rep or other appropriate person before you enroll to determine whether you should take LOMA 311 or LOMA 316. In preparing for the examination for LOMA 316, students should read the Business Law for Financial Services Professionals text in conjunction with the Canadian Supplement to Business Law for Financial Services Professionals. Students should pay particular attention to the course syllabus in the Supplement, which directs students to read specified sections of the Supplement in substitution for or addition to corresponding sections of the business law text. The Supplement revises only those sections of the text that do not hold true under Canadian law. However, LOMA does not assert that this supplement notes every difference between the information in the business law text and Canadian law. The Supplement is not a complete, current summary of Canadian business law in its own right; but when read in conjunction with the business law text, the Supplement provides a solid overview of business law in Canada. The examination for this course is offered only via computer through the I*STAR system at participating member companies and Prometric Testing Centers. Please refer to the "I*STAR Exams" and "Prometric Exams" sections beginning on page 60 for more information.

STUDY NOTE

LOMA recommends that you purchase the assigned study materials for LOMA 316 as a book/CD set [PBD Order # LOMA 316-C10-06].

ADMINISTRATIVE NOTE

LOMA offers two law courses. LOMA 311 covers business law for financial services professionals in a largely global context. LOMA 316 covers business law for f inancial services

LOMA 320

Life and Health Insurance Marketing

LOMA 320 covers marketing principles and the functions of marketing as an integral aspect of the life and health insurance industry.

ASSIGNED STUDY MATERIALS

Life and Health Insurance Marketing, Third Edition (2003); (LOMA; ISBN 1-57974-172-X) [PBD Order # LOMA 320-10-03]. Prep Pak for FLMI 320 (2003); (LOMA; ISBN 1-57974-1738) [PBD Order # LOMA 320-90-03].

STUDY NOTE

You can understand the material presented in this course more easily if you have a basic knowledge of insurance principles, products, and law, such as that presented in LOMA 280 and LOMA 311/316.

INSTRUCTOR'S KIT

Instructor's Kit for FLMI 320 (2003); (LOMA; ISBN 1-57974-174-6) [PBD Order # LOMA 320-30-03].

26

The Instructor's Kit includes a syllabus, handouts, and outlines for class sessions.

COURSES

LOMA 326

Financial Services Marketing

LOMA 326 covers basic marketing principles and the functions of marketing in a financial services environment.

ASSIGNED STUDY MATERIALS

Financial Services Marketing (2005); (LOMA; ISBN 1-57974-213-0) [PBD Order # LOMA 326-10-05]. Test Preparation Guide for LOMA 326 (2005); (LOMA; ISBN 1-57974-214-9) [PBD Order # LOMA 326-40-05].

TEACHING GUIDE

The Teaching Guide that accompanies this course is available as a print-out only from LOMA. Contact LOMA's Education & Training Division by phone, 1-800-ASK-LOMA, ext. 517 or 770-951-1770, ext. 517. See page 69 for more ordering information.

LOMA 330

Management Principles and Practices

LOMA 330 introduces management theory and practice, emphasizing the essential functions of management and the organizational and environmental contexts in which these functions are performed. It also discusses the use of decision sciences and statistical tools.

ASSIGNED STUDY MATERIALS

Management Principles and Practices, Second Edition (2002); (Houghton Mifflin Company; ISBN 0-618-25817-5) [PBD Order # LOMA 330-10-02]. Statistics and Decision Sciences in Information Management (2000); (LOMA; ISBN 1-57974-087-1) [PBD Order # LOMA 340-11-00]. Test Preparation Guide for LOMA 330 (2005); (LOMA; ISBN 1-57974-268-8) [PBD Order # LOMA 330-40-05].

INSTRUCTOR'S KIT

The Instructor's Kit that accompanies this course is available only from LOMA. Contact LOMA's Education & Training Division by phone, 1-800-ASK-LOMA, ext. 517 or 770-9511770, ext. 517. See page 69 for more ordering information.

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COURSES

LOMA 351

Financial Services Environment

LOMA 351 provides an understanding of the financial system, financial markets, interest rates, the banking system, financial institutions, and the basics of economic theory.

ASSIGNED STUDY MATERIALS

INSTRUCTOR'S KIT

Financial Markets and Institutions, Second Edition The Instructor's Kit that accompanies this course is available (2004); (Thomson Southwestern; ISBN 0-324-21240-2) [PBD only from LOMA. Contact LOMA's Education & Training Division by phone, 1-800-ASK-LOMA, ext. 517 or 770-951Order # LOMA 351-10-04]. Intro to Economics (1998); (LOMA; ISBN 1-57974-020-0) 1770, ext. 517. See page 69 for more ordering information. [PBD Order # ECN-10-98]. Test Preparation Guide for LOMA 351 (2004); (LOMA; ISBN 1-57974-260-2) [PBD Order # LOMA 351-40-04].

LOMA 356

Investment Principles and Institutional Investing

LOMA 356 provides an understanding of the investment environment and the general principles of investing in both individual securities and portfolios of securities. In this course, you will learn about investment performance reporting, investment performance monitoring, and investment performance analysis. The course discusses setting and implementing investment goals in light of the risk-return tradeoff and provides an orientation to investments in an institutional environment, including roles of investment professionals, investment information systems, investment accounting, investment controls, investment compliance, management of general account and separate account portfolios, and marketing of investment services to institutional clients. You will see examples of formal portfolio strategies, portfolio diversification requirements, and codes of ethics for investment professionals.

ASSIGNED STUDY MATERIALS

Fundamentals of Investing (2004); (Addison Wesley Publishing; ISBN 0-536-75427-6). Introduction to Institutional Investing (2004); (LOMA; ISBN 1-57974-215-7). This text is available on CD-ROM only. Fundamentals of Investing and Introduction to Institutional Investing are available as a book/CD set only. [PBD Order # LOMA 356-10-04]. In the event of loss or breakage of the Introduction to Institutional Investing CD-ROM, a replacement can be ordered from PBD [PBD Order # LOMA 356-11-04]. Test Preparation Guide for LOMA 356 (2004); (LOMA; ISBN 1-57974-216-5) [PBD Order # LOMA 356-40-04].

STUDY NOTE

LOMA recommends that you begin your study with Fundamentals of Investing and then progress to Introduction to Institutional Investing. The LOMA 356 Fundamentals of Investing text teaches a number of ways to work many of the problems in the text, including using a financial calculator. However, the LOMA 356 examination will not include any problems that require the use of a financial calculator in order to answer a question. To review LOMA's policy on calculators, see page 73.

INSTRUCTOR'S KIT

The Instructor's Kit that accompanies this course is available only from LOMA. Contact LOMA's Education & Training Division by phone, 1-800-ASK-LOMA, ext. 517 or 770-951-1770, ext. 517. See page 69 for more ordering information.

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COURSES

LOMA 361

Accounting and Financial Reporting in Life Insurance Companies

LOMA 361 provides a broad exposure to financial and managerial accounting in life insurance companies, including the corporate and regulatory environment in which accounting functions occur.

ASSIGNED STUDY MATERIALS

The Accounting Function and Management Accounting in Life Insurance Companies (2002); (LOMA; ISBN 1-57974-148-7) [PBD Order # LOMA 361-11-02]. Financial Accounting and Reporting Requirements in Life Insurance Companies (2002); (LOMA; ISBN 1-57974149-5) [PBD Order # LOMA 361-12-02]. Prep Pak for FLMI 361 (2002); (LOMA; ISBN 1-57974-1509) [PBD Order # LOMA 361-90-02].

STUDY NOTE

LOMA recommends that you purchase the assigned study materials, The Accounting Function and Management Accounting in Life Insurance Companies and Financial Accounting and Reporting Requirements in Life Insurance Companies, as a two-book set [PBD Order # LOMA 361-10-02].

HELPFUL INTRODUCTORY MATERIALS

Intro to Insurance Company Accounting (1999); (LOMA; ISBN 1-57974-056-1) [PBD Order # ACT-10-99]. Intro to the Time Value of Money (1999); (LOMA; ISBN 1-57974-063-4) [PBD Order # TVM-10-99].

INSTRUCTOR'S KIT

Instructor's Kit for FLMI 361 (2002); (LOMA; ISBN 1-57974-151-7) [PBD Order # LOMA 361-30-02]. The Instructor's Kit includes a syllabus, handouts, and outlines for class sessions.

29

COURSES

LOMA 371

Managing for Solvency and Profitability in Life Insurance Companies

LOMA 371 explains the product design and capital management issues affecting profitability and solvency for financial services providers.

ASSIGNED STUDY MATERIALS

Product Design for Life Insurance and Annuities (2001); (LOMA; ISBN 1-57974-121-5) [PBD Order # LOMA 371-1101]. Capital Management for Insurance Companies (2001); (LOMA; ISBN 1-57974-122-3) [PBD Order # LOMA 37112-01]. Prep Pak for FLMI 371 (2001); (LOMA; ISBN 1-57974-1231) [PBD Order # LOMA 371-90-01].

STUDY NOTE

LOMA recommends that you purchase the assigned study materials, Product Design for Life Insurance and Annuities and Capital Management for Insurance Companies, as a two-book set [PBD Order # LOMA 371-10-01]. You can understand the material presented in this course more easily if you have a basic knowledge of life insurance products, annuity products, economics, financial services, and GAAP accounting. This course assumes that you have completed LOMA 351, LOMA 361, or their equivalents. Product Design for Life Insurance and Annuities includes a CD-ROM containing ExecuView 2.1: An Asset Share Analysis/Product Profitability Model, an exercise that illustrates profitability testing of life insurance and annuity products.

INSTRUCTOR'S KIT

Instructor's Kit for FLMI 371 (2001); (LOMA; ISBN 1-57974-124-X) [PBD Order # LOMA 371-30-01]. The Instructor's Kit includes a syllabus, handouts, and outlines for class sessions.

HELPFUL INTRODUCTORY MATERIALS

Intro to Insurance Company Profitability (1999); (LOMA; ISBN 1-57974-027-8) [PBD Order # ICP-10-99]. Intro to the Time Value of Money (1999); (LOMA; ISBN 1-57974-063-4) [PBD Order # TVM-10-99]. How Insurance Companies Make Money--Online course! See pages 56­57.

LOMA 380

Financial Services and Products for Organizations

LOMA 380 introduces a broad array of group insurance and employee retirement plans, including health insurance, disability insurance, managed care plans, social security programs, dental insurance, prescription drug, vision, and hearing benefits, group life insurance, defined benefit retirement plans and their requirements, 401(k) plans, profit-sharing plans, employee stock ownership plans, 403(b) plans, hybrid retirement plans, defined contribution plans, executive benefits, and individual retirement arrangements.

ASSIGNED STUDY MATERIALS

Employee Benefits (2005); (The McGraw-Hill Companies, Inc.; ISBN 0-25-68987-9) [PBD Order # LOMA 380-10-05]. Test Preparation Guide for LOMA 380 (2005); (LOMA; ISBN 1-57974-217-3) [PBD Order # LOMA 380-40-05].

INSTRUCTOR'S KIT

The Instructor's Kit that accompanies this course is available only from LOMA. Contact LOMA's Education & Training Division by phone, 1-800-ASK-LOMA, ext. 517 or 770-9511770, ext. 517. See page 69 for more ordering information.

30

COURSES

ACS 100

Foundations of Customer Service

ACS 100 provides a comprehensive introduction to customer service in a financial services environment. The course explores the knowledge and skills employees need to understand and deliver exceptional customer service.

ASSIGNED STUDY MATERIALS

Foundations of Customer Service (2003); (LOMA; ISBN 1-57974-175-4) [PBD Order # ACS 100-10-03]. Test Preparation Guide for ACS 100 (2003); (LOMA; ISBN 1-57974-176-2) [PBD Order # ACS 100-40-03].

STUDY NOTE

The material in this course is designed to provide an overview of customer service and does not require that students have prior knowledge of customer ser vice principles and practices. However, you can understand the material presented in this course more easily if you have a basic knowledge of insurance and financial products. The course includes a CD-ROM that provides interactive exercises designed to reinforce and apply your understanding of concepts presented in the text.

INSTRUCTOR'S KIT

Instructor's Kit for ACS 100 (2003); (LOMA; ISBN 1-57974196-7) [PBD Order # ACS 100-30-03]. The Instructor's Kit for ACS 100 is an interactive CD that includes Word Document and PowerPoint lesson plans, review exercises, key term reviews, and a sample examination. The Instructor's Kit for ACS 100 is only available on CD-ROM.

PCS 391

Customer Behavior: Consumer Behavior and Beyond

PCS 391 explains the motivations, attitudes, and buying behavior of customers, including those who purchase insurance and financial services, as well as intermediary customers such as agents and brokers.

ASSIGNED STUDY MATERIALS

Customer Behavior: Consumer Behavior and Beyond (2001); (Harcourt Brace College Publishers; ISBN 0-03-0468426) [PBD Order # PCS 391-10-01]. Test Preparation Guide for PCS 391 (2001); (LOMA; ISBN 1-57974-127-4) [PBD Order # PCS 391-40-01].

STUDY NOTE

LOMA recommends that you begin your studies by consulting and following the order of the course syllabus contained in Customer Behavior: Consumer Behavior and Beyond. LOMA also recommends that you complete the ACS Program before taking this course.

INSTRUCTOR'S KIT

The Instructor's Kit that accompanies this course is available only from LOMA. Contact LOMA's Education & Training Division by phone, 1-800-ASK-LOMA, ext. 517 or 770-9511770, ext. 517. See page 69 for more ordering information.

HELPFUL INTRODUCTORY MATERIALS

Intro to Financial Services (2001); (LOMA; ISBN 1-57974099-5) [PBD Order # IFS-10-01]. Foundations of Customer Service (2003); (LOMA; ISBN 1-57974-175-4) [PBD Order # ACS 100-10-03].

31

COURSES

PCS 392

Customer Contacts: Strategies and Operations

PCS 392 explores strategies and practices financial services organizations use to create value and build relationships through customer contacts.

ASSIGNED STUDY MATERIALS

Customer Contacts: Strategies and Operations (2002); (LOMA; ISBN 1-57974-155-X) [PBD Order # PCS 392-1002]. Test Preparation Guide for PCS 392 (2002); (LOMA; ISBN 1-57974-156-8) [PBD Order # PCS 392-40-02].

STUDY NOTE

You can understand the material presented in this course more easily if you have a basic knowledge of insurance and financial products and of customer service principles and practices. LOMA recommends that you complete the ACS Program before taking this course.

HELPFUL INTRODUCTORY READING

Intro to Financial Services (2001); (LOMA; ISBN 1-57974099-5) [PBD Order # IFS-10-01]. Foundations of Customer Service (2003); (LOMA; ISBN 1-57974-175-4) [PBD Order # ACS 100-10-03].

PCS 393

Customer Relationship Management

PCS 393 explains the theory and practical use of customer relationship management (CRM) in the financial services industry.

ASSIGNED STUDY MATERIALS

Customer Relationship Management (2002); (LOMA; ISBN 1-57974-157-6) [PBD Order # PCS 393-10-02]. Test Preparation Guide for PCS 393 (2002); (LOMA; ISBN 1-57974-158-4) [PBD Order # PCS 393-40-02].

HELPFUL INTRODUCTORY MATERIALS

Intro to Financial Services (2001); (LOMA; ISBN 1-57974099-5) [PBD Order # IFS-10-01]. Foundations of Customer Service (2003); (LOMA; ISBN 1-57974-175-4) [PBD Order # ACS 100-10-03].

STUDY NOTE

You can understand the material presented in this course more easily if you have a basic knowledge of insurance and financial products and of customer service principles and practices. LOMA recommends that you complete the ACS Program before taking this course.

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COURSES

AIAA 200

Agency Administration

AIAA 200 explains the technical and interpersonal skills and knowledge needed by non-sales field office and home office employees who interact with financial services sales agents. The course shows the ways successful agencies operate in the highly competitive financial services environment, the ways insurance agencies are organized, and the roles of agency support staff in marketing, selling, and servicing insurance products. The course also describes efficient, cost-effective office management procedures, with an emphasis on best-practices communication, leadership, customer focus, and productivity.

ASSIGNED STUDY MATERIALS

Supervision: Concepts and Skill Building, Fourth Edition (2005); (The McGraw-Hill Companies, Inc.; ISBN 0-07307950-2) [PBD Order # AIAA 200-11-05]. Agency Administration (2005); (LOMA; ISBN 1-57974-2033) [PBD Order # AIAA 200-12-05]. Test Preparation Guide for AIAA 200 (2005); (LOMA; ISBN 1-57974-204-1) [PBD Order # AIAA 200-40-05].

STUDY NOTE

LOMA recommends that you purchase the assigned textbook study materials, Supervision: Concepts and Skill Building, Fourth Edition and Agency Administration, as a two-book set [PBD Order # AIAA 200-10-05].

INSTRUCTOR'S KIT

The Instructor's Kit that accompanies this course is available only from LOMA. Contact LOMA's Education & Training Division by phone, 1-800-ASK-LOMA, ext. 517 or 770-9511770, ext. 517. See page 69 for more ordering information.

AIAF 400

Statutory Accounting for Life and Health Insurers

AIAF 400 provides a detailed study of statutory accounting practices as applied in life and health insurance companies, an analysis of how those principles compare with generally accepted accounting principles, a review of the planning, budgeting, management reporting, multiple company ownership, and asset/liability matching aspects of an insurer's operations, and the differences and similarities among U.S. and Canadian accounting principles.

ASSIGNED STUDY MATERIALS

Life, Accident and Health Insurance Accounting, Fourth Edition, including the 2003 Addendum on CD-ROM* (2001); (Insurance Accounting & Systems Association, Inc.) [PBD Order # AIAF 400-10-01]. AIAF Statutory Accounting Learning Guide (2001); (LOMA; ISBN 1-57974-154-1) [PBD Order # AIAF 400-40-01].

HELPFUL INTRODUCTORY MATERIALS

Intro to Insurance Company Accounting (1999); (LOMA; ISBN 1-57974-056-1) [PBD Order # ACT-10-99].

ADMINISTRATIVE NOTE

The examination for this course is offered only via computer through the I*STAR system at participating member companies and Prometric Testing Centers. Please refer to the "I*STAR Exams" and "Prometric Exams" sections beginning on page 60 for more information.

STUDY NOTE

Both rigorous and technical, AIAF 400 assumes that you have a prior background in insurance accounting and finance. LOMA strongly recommends that you complete LOMA 361 and all other LOMA and IIA courses assigned in the AIAF Program before enrolling for this course.

Fourth * Students who previously purchased the Life, Accident and Health Insurance Accounting, Fourth Edition textbook without the 2003 Addendum CD may order the CD directly from PBD [PBD Order # AIAF 400-11-04].

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COURSES

AIRC 410

Regulatory Compliance: Companies, Producers, and Operations

AIRC 410 describes the structure of state and federal insurance regulation within the framework of insurance organizations. The focus of this course is on how specific roles and functions within an insurance company are affected by the changing nature of these compliance issues.

ASSIGNED STUDY MATERIALS

Regulatory Compliance: Companies, Producers, and Operations, Second Edition (2002); (LOMA; ISBN 1-57974166-5) [PBD Order # AIRC 410-10-02]. Test Preparation Guide for Regulatory Compliance: Companies, Producers, and Operations (2002); (LOMA; ISBN 1-57974-167-3) [PBD Order # AIRC 410-40-02].

STUDY NOTE

You can understand the material presented in this course more easily if you have a basic knowledge of insurance principles and products and of insurance operations. LOMA strongly recommends that you complete LOMA 280 and LOMA 290 before attempting this course.

HELPFUL INTRODUCTORY MATERIALS

Intro to Regulatory Compliance (2000); (LOMA; ISBN 1-57974-097-9) [PBD Order # CMP-10-00]. Intro to Regulatory Compliance--Online course! See pages 56­57.

AIRC 420

Regulatory Compliance: Insurance and Annuity Products

AIRC 420 describes how the state and federal governments regulate the insurance and annuity products that are offered by insurance companies in the United States.

ASSIGNED STUDY MATERIALS

Regulatory Compliance: Insurance and Annuity Products, Second Edition (2002); (LOMA; ISBN 1-57974-168-1) [PBD Order # AIRC 420-10-02]. Test Preparation Guide for Regulatory Compliance: Insurance and Annuity Products (2002); (LOMA; ISBN 1-57974-169-X) [PBD Order # AIRC 420-40-02].

STUDY NOTE

You can understand the material presented in this course more easily if you have a basic knowledge of insurance principles and products and of insurance operations. LOMA strongly recommends that you complete LOMA 280 and LOMA 290 before attempting this course.

HELPFUL INTRODUCTORY MATERIALS

Intro to Life Insurance Sales Illustrations (1999); (LOMA; ISBN 1-57974-065-0) [PBD Order # SAL-10-99]. Intro to Regulatory Compliance (2000); (LOMA; ISBN 1-57974-097-9) [PBD Order # CMP-10-00]. Intro to Regulatory Compliance--Online course! See pages 56­57.

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COURSES

AAPA 273

Annuity Principles and Products

AAPA 273 introduces the principles of annuities, the annuity contract process, and the major types of annuity products. The course includes information on individual and group annuities, the marketing of annuities, and the taxation and regulation of annuities.

ASSIGNED STUDY MATERIALS

Annuity Principles and Products, Second Edition (2004); (LOMA; ISBN 1-57974-194-0) [PBD Order # AAPA 273-1004]. Test Preparation Guide for AAPA 273 (2004); (LOMA; ISBN 1-57974-195-9) [PBD Order # AAPA 273-40-04].

HELPFUL INTRODUCTORY MATERIALS

Intro to Annuities, Second Edition (2000); (LOMA; ISBN 1-57974-098-7) [PBD Order # ANN-10-00]. Intro to Annuities--Online course! See pages 56­57.

ADMINISTRATIVE NOTE

The examination for this course is offered only via computer through the I*STAR system at participating member companies and Prometric Testing Centers. Please refer to the "I*STAR Exams" and "Prometric Exams" sections beginning on page 60 for more information.

STUDY NOTE

The material in this course is designed to provide an overview of annuity principles and products and does not require that students have prior knowledge of insurance or annuity principles and products and insurance company operations.

AAPA 283

Marketing, Distribution, and Uses of Annuities

AAPA 283 examines the current market for annuity sales in the United States and Canada, how annuities are distributed, and how annuities are used. It also explains how annuity products are designed and promoted and how the marketing of annuities is regulated.

ASSIGNED STUDY MATERIALS

Marketing, Distribution, and Uses of Annuities (2000); (LOMA; ISBN 1-57974-077-4) [PBD Order # AAPA 283-1000]. Test Preparation Guide for AAPA 283 (2000); (LOMA; ISBN 1-57974-078-2) [PBD Order # AAPA 283-40-00].

HELPFUL INTRODUCTORY MATERIALS

Intro to Annuities, Second Edition (2000); (LOMA; ISBN 1-57974-098-7) [PBD Order # ANN-10-00]. Intro to Annuities--Online Course! See pages 56­57

ADMINISTRATIVE NOTE

The examination for this course is offered only via computer through the I*STAR system at participating member companies and Prometric Testing Centers. Please refer to the "I*STAR Exams" and "Prometric Exams" sections beginning on page 60 for more information.

STUDY NOTE

LOMA strongly recommends that you complete AAPA 273 before attempting this course.

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COURSES

AAPA 303

Annuity Systems and Administration

AAPA 303 describes the tasks involved in annuity administration with reference to the various internal, regulatory, and market factors that dictate the nature of these tasks. In addition, the course discusses the important role of information technology in annuity administration.

ASSIGNED STUDY MATERIALS

Annuity Systems and Administration, Second Edition (2004); (LOMA; ISBN 1-57974-207-6) [PBD Order # AAPA 303-10-04]. Test Preparation Guide for AAPA 303 (2004); (LOMA; ISBN 1-57974-208-4) [PBD Order # AAPA 303-40-04].

HELPFUL INTRODUCTORY MATERIALS

Intro to Annuities, Second Edition (2000); (LOMA; ISBN 1-57974-098-7) [PBD Order # ANN-10-00].

ADMINISTRATIVE NOTE

The examination for this course is offered only via computer through the I*STAR system at participating member companies and Prometric Testing Centers. Please refer to the "I*STAR Exams" and "Prometric Exams" sections beginning on page 60 for more information.

STUDY NOTE

You can understand the material presented in the course more easily if you have a basic knowledge of annuity principles and products. LOMA strongly recommends that you complete AAPA 273 before attempting this course.

AAPA 313

Financial Aspects of Annuities

AAPA 313 describes the process that financial services firms use to develop and design annuity products. This course also covers financial concepts important to annuities, such as risk and return in investments, various asset types, future and present values, techniques for testing annuity profitability, principles of annuity mortality, annuity reserves, and annuity expense charges.

ASSIGNED STUDY MATERIALS

Financial Aspects of Annuities (2000); (LOMA; ISBN 1-57974-046-4) [PBD Order # AAPA 313-10-00]. Test Preparation Guide for AAPA 313 (2000); (LOMA; ISBN 1-57974-047-2) [PBD Order # AAPA 313-40-00].

HELPFUL INTRODUCTORY MATERIALS

Intro to Annuities, Second Edition (2000); (LOMA; ISBN 1-57974-098-7) [PBD Order # ANN-10-00]. Intro to the Time Value of Money (1999); (LOMA; ISBN 1-57974-063-4) [PBD Order # TVM-10-99].

STUDY NOTE

You can understand the material presented in the course more easily if you have a basic knowledge of annuity principles and products. LOMA strongly recommends that you complete AAPA 273 before attempting this course.

ADMINISTRATIVE NOTE

The examination for this course is offered only via computer through the I*STAR system at participating member companies and Prometric Testing Centers. Please refer to the "I*STAR Exams" and "Prometric Exams" sections beginning on page 60 for more information.

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COURSES

AAPA 323

Regulation and Taxation of Annuities

AAPA 323 describes laws and regulations governing annuities at the state and federal levels in the United States. The text discusses how insurers comply with these laws and regulations. The text covers income, gift, and estate taxation of annuities.

ASSIGNED STUDY MATERIALS

HELPFUL INTRODUCTORY MATERIALS

Regulation and Taxation of Annuities, Second Edition Intro to Annuities, Second Edition (2000); (LOMA; ISBN (2003); (LOMA; ISBN 1-57974-192-4) [PBD Order # AAPA 323- 1-57974-098-7) [PBD Order # ANN-10-00]. 10-03]. Intro to Regulatory Compliance (2000); (LOMA; ISBN Test Preparation Guide for AAPA 323 (2003); (LOMA; ISBN 1-57974-097-9) [PBD Order # CMP-10-00]. 1-57974-193-2) [PBD Order # AAPA 323-40-03]. ADMINISTRATIVE NOTE STUDY NOTE The examination for this course is offered only via computer You can understand the material presented in the course through the I*STAR system at participating member more easily if you have a basic knowledge of annuity companies and Prometric Testing Centers. Please refer principles and products. LOMA strongly recommends that you to the "I*STAR Exams" and "Prometric Exams" sections complete AAPA 273 before attempting this course. beginning on page 60 for more information.

ARA 440

Reinsurance Administration

ARA 440 shows how reinsurance strengthens the insurance industry and increases the likelihood that insurance companies will have sufficient funds to pay anticipated claims. This course also discusses reinsurance principles, regulation of reinsurance, typical provisions in a reinsurance agreement, the administration of reinsurance business, and the importance of quality control for reinsurance.

ASSIGNED STUDY MATERIALS

NEW Principles of Reinsurance (2006); (LOMA; ISBN 1-57974TEXT 278-5) [PBD Order # ARA 440-10-06].

301 before taking this course.

HELPFUL INTRODUCTORY MATERIALS

Intro to Reinsurance (1999); (LOMA; ISBN 1-57974-064-2) [PBD Order # REI-10-99]. Reinsurance Basics--Online course! See pages 56­57.

Online Test Preparation Guide for ARA 440 (2006). TPG is free with exam enrollment and is available only online. See pages 56­57.

STUDY NOTE

You can understand the material presented in this course more easily if you have a basic knowledge of insurance principles and products, insurance company operations, and insurance administration. LOMA strongly recommends that you complete LOMA 280 or LOMA 286, LOMA 290, and LOMA

37

COURSES

BIC

Bank Insurance Compliance: Fundamentals

BIC describes the state and federal regulatory requirements that are imposed on insurance sales by banks and bank-affiliated insurance agencies and broker-dealers. BIC was developed in cooperation with the American Bankers Insurance Association (ABIA), an affiliate of the American Bankers Association (ABA).

ASSIGNED STUDY MATERIALS

Bank Insurance Compliance: Fundamentals (2001); (LOMA; ISBN 1-57974-129-0) [PBD Order # BIC-10-01].

STUDY NOTE

An online tutorial for this course is also available. Visit www.loma.org/bic.asp for links and additional information on this course.

RECOMMENDED REFERENCE MATERIALS

LOMA's Handbook of Insurance Policy Forms (2000); (LOMA; ISBN 1-57974-045-6) [PBD Order # OTHR-15-00].

UND 386

Underwriting Life and Health Insurance

UND 386 introduces risk assessment principles applied to underwriting individual and group life and health insurance, including specialized policies and supplemental coverages. Topics include best-practices approaches to organizing the underwriting function, the legal aspects of underwriting, and the essential factors--medical, financial, and personal--involved in effective underwriting.

ASSIGNED STUDY MATERIALS

Life and Health Insurance Underwriting (1998); (LOMA; ISBN 1-57974-019-7) [PBD Order # UND 386-10-98]. Test Preparation Guide for Life and Health Insurance Underwriting (1999); (LOMA; ISBN 1-57974-024-3) [PBD Order # UND 386-40-99].

HELPFUL INTRODUCTORY MATERIALS

Intro to Underwriting (1999); (LOMA; ISBN 1-57974-061-8) [PBD Order # IUW-10-99]. Intro to Underwriting--Online course! See page 56.

TEXT UPDATE

The assigned materials for this course will change November 1, 2006. Questions for exams taken on or after January 1, 2007 will be based on the following assigned study materials: Life and Health Insurance Underwriting, Second Edition (2007); (LOMA; ISBN 1-57974-303-X) [PBD Order # UND 386-10-07]. Test Preparation Guide for UND 386 (2007); (LOMA; ISBN 1-57974-304-8) [PBD Order # UND 386-40-07].

STUDY NOTE

You can understand the material presented in UND 386 more easily if you have a basic knowledge of insurance principles and products and of insurance company operations and insurance administration. LOMA strongly recommends that you complete LOMA 280 or LOMA 286, LOMA 290, and LOMA 301 before taking this course.

38

CHINESE

39

INDONESIAN PROGRAMS

3 PROGRAM DASAR FLMI DALAM BAHASA INDONESIA

Program pendidikan Certified Professional, Life and Health Insurance (CPLHI) LOMA dirancang khusus bagi siapa saja atau para profesional di Indonesia guna memenuhi persyaratan pendidikan fundamental di bidang industri asuransi yang dianjurkan pemerintah. CPLHI merupakan tiga program pendidikan dasar dari 10 kursus FLMI yang tersedia dalam bahasa Indonesia meliputi pengetahuan dasar tentang Asuransi Jiwa, Kesehatan, Annuitas, Reasuransi hingga Bancassurance.

BAHASA INDONESIA PROGRAM

CPLHI telah diakui oleh Asosiasi Asuransi Jiwa Indonesia (AAJI), serta pengakuan dari Direktorat Asuransi, Departemen Keuangan Republik Indonesia tanggal 28 Februari 2003. Semua pihak ini juga telah mengakui FLMI dan program pendidikan LOMA lainnya yang ditawarkan dalam bahasa Inggris. Untuk keterangan lebih lanjut tentang program terbaru kami, kunjungi: www.loma.org/CPLHI.asp.

Kursus CPLHI yang perlu diambil

LOMA 280

Prinsip-prinsip Asuransi: Jiwa, Kesehatan dan Anuitas

(Principles of Insurance: Life, Health and Annuities) Prinsip-prinsip Asuransi: Jiwa, Kesehatan dan Anuitas Prinsip-prinsip dasar Asuransi Jiwa, Kesehatan dan Annuitas yang fundamental bagi segala kegiatan suatu Perusahaan Asuransi, termasuk penguraian berbagai produk asuransi yang paling banyak dipasarkan dan kelangsunagn berbagai produk tersebut.

LOMA 290

Pengoperasian Perusahaan Asuransi

(Insurance Company Operations) Pengoperasian Perusahaan Asuransi

Pembahasan secara meluas berbagai cakupan disiplin spesiliasi di dalam pengoperasian perusahaan asuransi Jiwa, seperti: Aktuaria, Underwriting, Administrasi Klaim, manajemen investasi menyangkut informasi dan sebagainya, dan proses pengembanganya.

LOMA 301

Administrasi Asuransi

(Insurance Administration) Administrasi Asuransi

Penjelasan fungsi-fungsi administrasi, serta praktek-praktek dan prosedur yang diterapkan leh Perusahaan Asuransi dalam menjalankan Administrasi, baik Asuransi Perorangan atau Asuransi kumpulan, organisasi Departemen Underwriting, masalahmasalah hukum yang berkaitan dengan Reasuransi, Administrasi Klaim dan kegiatan Customer Service.

Ujian dan Materi Pendidikan

Anda dapat memilih ujian yaitu: ujian tertulis (Paper Exam) ataupun melalui I*Star (On Line Exam) sejak November 2005. LOMA Regional Exam Center Kabar gembira bagi anda yang berdomisili diluar DKI Jakarta, kini semua ujian LOMA ( Paper Exam) dapat dilakukan di Bandung, Semarang, Surabaya dan Medan. Untuk keterangan lebih lanjut dan pemesanan buku materi atau pendaftaran ujian hubungi:

Tandika Learning Institute for Financial Services Jakarta, Indonesia Exclusive Representative LOMA in Indonesia Phone: (62 21) 798 1969, 1970, 794 1186 Fax: (62 21) 798 1967 E-mail: [email protected] atau www.loma.org/cplhi.asp

LOMA saat ini tengah melakukan perubahan dalam cara pemberitahuan hasil ujian yang akan diterima oleh para peserta ujian. Mulai Januari 2005, salinan laporan nilai ujian dalam bentuk hard copy tidak akan lagi kami kirimkan melalui pos. Masih ada dua pilihan cara untuk mendapatkan laporan nilai ujian secara lebih cepat dan mudah, yaitu melalui e-mail atau dengan mengakses situs LOMANET. Untuk memperoleh nilai ujian melalui e-mail, peserta harus terlebih dahulu melakukan login ke LOMANET dan memilih e-mail pada layar Student Information. Ia juga harus memastikan bahwa alamat e-mailnya sudah benar. Peserta juga dapat mencetak nilainya sendiri dari layar Course History di LOMANET dengan mengklik Grade Report untuk setiap mata ujian. Peserta yang memerlukan Official Transcript dapat membelinya dengan mengklik Transcripts di LOMANET. Seperti halnya FLMI, CPLHI telah mendapat pengakuan resmi dari Direktorat Asuransi Depkeu RI sebagai gelar professional yang fundamental bagi para tenaga ahli di bidang Asuransi (SK: S-086/LK.3/2003) tanggal 28 Februari 2003

40

INDONESIAN PROGRAMS

CPFS PROGRAM

The continuing evolution toward an international competitive environment has had significant ramifications for insurance and financial services organizations throughout Indonesia. Banks, insurance and mutual fund companies are combining and packaging products to attract consumers at large. To develop and sustain effective international operations, LOMA created the Certified Professional in Financial Services (CPFS) education program to increase professionalism in the various fields of financial services: banking, insurance, securities, financial planning and more. CPFS 100-- Financial Planning Negotiation Skills Program Developed by TANDIKA Institute for Financial Services, this workshop strengthens the required skills for financial services practitioners. Participants learn how to gain customer's trust, to uncover financial needs of the prospective customers, to identify the optimal financial services solution, to upsell and other essential sales techniques. (For enrollment information, contact Tandika Learning Institute.)

What You'll Learn--Fundamentals and Advanced

The CPFS courses are internationally-accredited, fulfill Indonesian government required education standards, and count as credit towards both the CPFS and LOMA's FFSI designations. LOMA 305-- Personal Financial Planning Provides an understanding of the concept, decision-making tools, and applications involved in financial planning. (For assigned study materials see page 24.) LOMA 326--Financial Services Marketing Covers basic marketing principles and the function of marketing in a financial services environment. (For assigned study materials, see page 27.) LOMA 356-- Investment Principles and Institutional Investing Provides an understanding of the investment environment and the general principles of investing in both individual securities and portfolios of securities and provides an orientation to investing in an institutional setting, including roles, administrative systems and processes, goal setting, performance review, and risk management. (For assigned study materials, see page 28.)

Optional

LOMA 286--Principles of Financial Services and Products Introduces the major categories of financial services--cash management, credit, asset protection, asset accumulation and management, and asset distribution--form the framework for LOMA 286, which surveys banking, insurance and investment products. (For assigned study materials, see page 23.) LOMA and TANDIKA Learning Institute for Financial Ser vices, in association with Indonesia Institute for Management Development (IPMI) offer CPFS courses at IPMI's prestigious Campus in Rawajati-Kalibata, Jakarta 12750.

CPFS Certificate and FFSI Designation

Students who successfully complete the four required CPFS courses will be awarded a certificate and may use the designation CPFS within Indonesia as required by the Department of Finance and designated associations. CPFS courses also earn credit toward LOMA's FFSI (Fellow Financial, Services Institute) designation. For more information on the FFSI program requirements, see page 10.

To order study materias, please turn to page 69. To enroll for CPFS 100 or for more information, please contact: Tandika Learning Institute for Financial Services Jakarta, Indonesia Exclusive Representative LOMA in Indonesia Phone: (62 21) 798 1969, 1970, 794 1186 Fax: (62 21) 798 1967 E-mail: [email protected] atau www.loma.org/cplhi.asp

41

KOREAN FLMI PROGRAM

42

KOREAN FLMI PROGRAM

43

T ake Challenge

The Fellow, Life Management Institute (FLMI) And Be Ranked Among The Best

LOMA's prestigious FLMI Program is the most recognized life insurance industry designation.

W

ith more than 81,000 designees worldwide, the award-winning FLMI program is the education standard for life insurance professionals. To get more information on how the FLMI program can take your career to the next level, log on to www.loma.org or e-mail [email protected]

LOMA ­ over 80 years of experience and 2.9 million exams delivered in seven languages in 80 countries­ continues to develop educational standards of excellence for leaders in the insurance and financial services industry.

LES PROGRAMMES EN FRANÇAIS

Avis aux étudiants francophones ........................................................................ 45 Les cours FLMI et ACS en Français .............................................................. 46­48

Avis Aux Étudiants Francophones

Les programmes FLMI et ACS sont tous deux offerts en français. Désormais tous les examens en français de ces deux programmes sont offerts uniquement sur I*STAR et ne sont donc plus disponibles sur papier ni pendant les sessions de novembre ni celles de mai. Les examens I*STAR sont disponibles toute l'année et peuvent être passés au moment qui convient à l'étudiant et à la compagnie. L'inscription doit se faire en avance sur LOMANET et l'étudiant a ses résultats immédiatement. Les étudiants peuvent passer les examens I*STAR dans leur propre compagnie si le système I*STAR a été installé, ou ils peuvent aller dans un des centres I*STAR du Canada. (Pour savoir comment obtenir I*STAR dans votre compagnie, rendez-vous sur notre site Internet.) Tous les examens des programmes FLMI et ACS sont sous forme de questions à choix multiples. Lorsque les examens sont passés en français, les diplômes et certificats sont en français d'office; pour les recevoir en anglais, il faut faire une demande à cet effet au préalable. Les manuels en français pour les programmes FLMI, ACS et la première étape sont en vente uniquement chez PBD Worldwide Fulfillment Services, notre distributeur de livres à Alpharetta en Géorgie. Voir leur coordonnées à la droite de cette page. Pour avoir de plus amples renseignements au sujet des programmes de LOMA en français ou pour obtenir de l'aide, veuillez prendre contact avec le représentant LOMA de votre compagnie. (Les étudiants indépendants peuvent se rendre sur notre site Internet pour savoir comment s'inscrire à un examen.) Vous pouvez également communiquer directement avec la division d'éducation et de formation de LOMA au numéro à droite de cette page, ou rendez-vous sur notre site Internet. Aussi, veuillez noter que les agents et les planificateurs financiers peuvent obtenir des UFC en passant les examens des programmes FLMI et ACS de LOMA. (Voir notre site Internet pour obtenir plus d'information à ce sujet.)

LOMA en Français

TÉLÉPHONE

770-984-3743

TÉLÉCOPIEUR

770-984-3742

COURRIEL [email protected]

PBD

(service en anglais uniquement) TÉLÉPHONE

800-887-3723, ou 770-280-4178

TÉLÉCOPIEUR

770-280-4150

COURRIEL [email protected] SITE INTERNET

www.pbd.com

Note For Francophone Students

All the courses in the FLMI and ACS Programs are offered in French, however there are a few differences in comparison to the English Program. All the examinations for French courses must be taken on I*STAR, LOMA's computer-based examination system. All exams have multiple choice questions. A student who passes an exam in French will automatically receive his or her diploma in French, although it is possible to receive a diploma in English if a request has been placed in advance. LOMA textbooks, including French translations, are available exclusively from PBD Worldwide Fulfillment Services, our book distributor.

45

Les Cours FLMI et ACS en Français

LA GESTION ET L'EXPLOITATION D'UNE COMPAGNIE DANS LE DOMAINE DE L'ASSURANCE ET DES SERVICES FINANCIERS

ACS 100 Fondements du service à la clientèle LOMA 280 Principes des assurances de personnes et de rentes LOMA 290 Exploitation des compagnies d'assurance LOMA 301 Administration de l'assurance LOMA 315 Aspects juridiques des assurances de personnes (Canada) LOMA 316 Le droit des affaires pour les professionnels des services financiers (Canada)

Sujets traités

Introduction au service à la clientèle Un service à la clientèle exceptionnel Évaluation et motivation du personnel du service à la clientèle Comprendre les attentes du client, ses perceptions et son comportement Le service à la clientèle et la communication Écouter et comprendre les clients Échange avec les clients Mettre l'accent sur le client L'organisation et le travail d'équipe dans le service à la clientèle Procédures à suivre et méthodes d'évaluation en service à la clientèle Réussir en service à la clientèle

Sujets traités

L'industrie des assurances de personnes Réglementation de l'industrie de l'assurance Introduction au risque et à l'assurance Répondre aux besoins de l'assurance vie Le contrat d'assurance La tarification de l'assurance L'assurance individuelle et les garanties supplémentaires Les clauses et droits de propriété de contrat Les bénéficiaires des contrats d'assurance vie Le réglement Les principes de l'assurance collective L'assurance vie collective Les contrats de rente et les produits individuels de retraite Les régimes de retraite et les régimes d'épargne retraite L'assurance frais médicaux et invalidité

Sujets traités

L'exploitation et l'éthique des compagnies d'assurance La réglementation de l'assurance et l'industrie des services financiers La formation des compagnies d'assurance La structure organisationnelle des compagnies d'assurance La gestion de l'information Identifier les clients et leurs besoins Le développement de nouveaux produits La fixation des prix dans le cadre de la conception technique La distribution des produits Le soutien des systèmes de distribution des assureurs Les principes de base de la tarification Le processus de tarification Le service à la clientèle L'administration des règlements Vue d'ensemble de la gestion financière La gestion des placements La comptabilité et la présentation de l'information Les activités juridiques et la conformité La planification strtégique en vue de la croissance à long terme

Sujets traités

Vue d'ensemble de l'administration de l'assurance Portée et organisation de la tarification Questions de droit en tarification Tarification en assurance vie individuelle Tarification des contrats spécialisés et des garanties supplémentaires Tarification en assurance maladie individuelle Tarification en assurance collective Portée et organisation de la réassurance Types et formules de réassurance Administration de la réassurance Administration des demandes de règlement d'assurance vie Administration des frais médicaux et soins à long terme Administration des demandes de règlement d'assurance invalidité Portée et organisation du service à la clientèle Pratiques du service à la clientèle

Sujets traités

L'environnement juridique et la réglementation de l'industrie de l'assurance Droit contractuel et droit du mandat Droit des délis et droit des biens et de la propriété Formation d'un contrat d'assurance vie Dispositions du contrat, garanties et exigences statutaires Bénéficiaires des contrat d'assurance vie Primes, garanties de maintien du contrat et avances sur contrat Droits du propriétaire de contrat et des tiers Contestation du contrat d'assurance vie Exécution du contrat d'assurance vie Assurance collective et assurance maladie

Sujets traités

Le contexte juridique des affaires Les litiges civils Les entreprises La réglementation des affaires Le droit du contrat Le droit du mandat Le droit des biens Les opérations commerciales et la faillite La réglementation des sociétés de services financiers La vente de sociétés de services financiers La propriété des produits de services financiers Les droits des tiers Les contestations et les recours L'exécution des contrats Les produits d'assurance collective

Ce cours remplacera le cours LOMA 315 dans le courant de l'année 2006

46

LA GESTION ET L'EXPLOITATION D'UNE COMPAGNIE DANS LE DOMAINE DE L'ASSURANCE ET DES SERVICES FINANCIERS

LOMA 320 Le marketing des assurances de personnes LOMA 330 Gestion des organisations : Principes and Pratiques LOMA 351 L'environnement des services financiers LOMA 356 Principes d'investissement et l'investissement institutionel LOMA 361 Comptabilité et déclarations financières des compagnies d'assurances LOMA 371 Gestion en fonction de la solvabilité et de la rentabilité

Sujets traités

Introduction au marketing Environnement Marketing Réglementation du marketing de l'assurance vie et santé Marketing international de l'assurance Planification des objectifs du marketing et stratégies Organisation, mise en oeuvre et contrôle des activités de marketing La segmentation des marchés et le ciblage Systèmes d'information marketing Les projets de recherche marketing Concepts de produits/ fixation des prix du développement des produits Comportement du comsommateur Gestion de la relation client Systèmes de distribution Vente personnelle, publicité, promotion des ventes et publicité rédactionnelle

Sujets traités

La gestion Évolution de la pensée gestionnelle Les changements organisationnels Se concentrer sur la qualité Éthique et la responsabilité sociale des entreprises Planifier, prendre des décisions et trouver des solutions Organiser, diriger les ressources humaines et communiquer Motiver, diriger et construire un esprit d'équipe Groupes et communication Contrôle et gestion des opérations Gestion internationale Utilisation de la statistique dans la gestion de l'information Utilisation de l'inférence statistique de l'information Utilisation de la théorie de la décision et de la programmation linéaire Application des modèles de la science décisionnelle aux activités de gestion

Sujets traités

Contraintes économiques et possibilités de production Caractéristiques et structures des marchés Offre, demande et équilibre Maximisation des bénéfices Taux d'intérêt Théorie du choix de portefeuille Théorie de l'efficience du marché des capitaux Innovation financière Marché des changes Marchés monétaires, des capitaux et hypothécaires Théorie de la structure financière Banques commerciales Caisses d'épargne et caisses d'économie Réglementation Compagnies d'assurance et caisses de retraite Sociétés de financement et conglomérats financiers Marché des valeurs mobilères et maisons de courtage Gestion du risque dans les institutions financières Produits financiers dérivés Introduction au processus de la masse monétaire Banques centrales et politiques monétaires

Sujets traités

Rôle et la portée des investissements Transactions et marchés financiers Informations et négociations financières Rendement et risques financiers Concepts modernes de la gestion de portefeuilles Investissements en actions ordinaires Dimensions analytiques du choix des actions Évaluation des actions et décisions financières Investissements en obligations Évaluation et analyse des obligations Fonds communs de placement: gestion Investissements au sein d'une société de services financiers Gestion de portefeuilles Portefeuilles d'investissement au sein d'une compagnie d'assurance Actifs et mélange d'actifs Opérations financières au sien d'une société de services financiers La fonction de contrôle et l'éthique de l'investissement Services de marketing des investissements auprès des clients institutionnels

Sujets traités

L'information comptable Le cycle comptable Postulats et principes comptables Contrôle interne et vérification Comptabilité par centres de responsabilité Comptabilité des coûts de revient Analyse des coûts Établissement des budgets États et rapports financiers Comptabilité des actifs investis Comptabilité des autres éléments d'actif Comptabilité des réserves Comptabilité du passif autre que les réserves Comptabilité du capital et de l'excédent Comptabilité des produits Comptabilité des charges Analyse des compagnies d'assurance vie au moyen de ratios financiers Contrôle réglementaire des compagnies d'assurance vie

Sujets traités

Processus de la conception des produits Facteurs de la conception des produits: frais de la compagnie, effets de mortalité, revenus et risques de placement Intérêt, valeur capitalisée et actualisée Calcul des primes pour les produits d'assurance vie à tarification à éléments prédéterminés Coûts des prestations pour les produits à tarification à éléments variables Modèles de quote-part d'actif pour les produits de rentes et d'assurance vie Modèles et essais de produits, analyse financière dynamique Réserves et valeurs de rachat Relation risquerendement et relation solvabilité-rentabilité Sources de risques Ratios financiers Contrôle réglementaire et provision pour insolvabilité Gestion des capitaux et planification des capitaux Réassurance pour équilibrage d'excédent Gestion des dépenses Fusions en vue de la croissance

47

LES PROGRAMMES EN FRANÇAIS

LOMA 280

Principes des assurances de personnes et des rentes

Principes des assurances de personnes et des rentes, 2ème édition (2000); (LOMA; ISBN 1-57974-048-0) [PBD numéro de stock : LOMA 280-F10-00]. Guide PREP--FLMI 280 (2000); (LOMA; ISBN 1-57974-049-9) [PBD numéro de stock : LOMA 280-F90-00].

LOMA 290

Exploitation des compagnies d'assurances

Exploitation des compagnies d'assurance (2001); (LOMA; ISBN 1-57974-108-8) [PBD numéro de stock : LOMA 290-F10-01]. Guide PREP--FLMI 290 (2001); (LOMA; ISBN 1-57974-109-6) [PBD numéro de stock : LOMA 290-F90-01].

LOMA 301

Administration de l'assurance

Administration de l'assurance (1998); (LOMA; ISBN 1-57974-014-6) [PBD numéro de stock : LOMA 301-F10-98]. Guide PREP--FLMI 301 (1998); (LOMA; ISBN 1-57974-015-4) [PBD numéro de stock : LOMA 301-F90-98].

LOMA 315

Disponible jusqu'en mai 2006.

Aspects juridiques des assurances de personnes (Canada)

Droit des assurances de personnes au Canada (1993); (LOMA; ISBN 0-939921-45-6) [PBD numéro de stock : LOMA 315-F10-93]. Droit des assurances de personnes : Supplément (2000); (LOMA; ISBN 1-57974-110-X) [PBD numéro de stock : LOMA 315-F11-00]. Guide de préparation à l'examen pour le cours FLMI 315 (2000); (LOMA; ISBN 1-57974-111-8) [PBD numéro de stock : LOMA 315-F40-00].

LOMA 316

Disponible à partir du mois de mai

Le droit des affaires pour les professionnels des services financiers (Canada)

Le droit des affaires pour les professionnels des services financiers ­ Canada (2006); (LOMA; ISBN 1-57974-301-3) [PBD numéro de stock : LOMA 316-F10-06]. Guide de préparation à l'examen pour le cours LOMA 316 (2006); (LOMA; ISBN 1-57974-302-1) [PBD numéro de stock : LOMA 316-F40-06].

LOMA 320

Le marketing des assurances de personnes

Le marketing des assurances de personnes (1991); (LOMA; ISBN 0-939921-37-5) [PBD numéro de stock : LOMA 320-F10-91]. (chapitres 1 à 6, 8 à 12, 14 à 16, 18 et 19, 22 et 23.) Le marketing des assurances de personnes : Supplément (1999); (LOMA; ISBN 1-57974-053-7) [PBD numéro de stock : LOMA 320-F11-99]. Guide PREP--FLMI 320 (1999); (LOMA; ISBN 1-57974-054-5) [PBD numéro de stock : LOMA 320-F90-99].

LOMA 330

Gestion des organisations : Principes et pratiques

Principes et pratiques de gestion, 2ème édition (2003); (Houghton Mifflin Company; ISBN 1-57974-181-9) [PBD numéro de stock : LOMA 330-F10-03]. Les statistiques et la science décisionnelle dans la gestion de l'information (2005); (LOMA; ISBN 1-57974-233-5) [PBD numéro de stock : LOMA 330-F11-05]. Guide de préparation à l'examen pour le cours LOMA 330 (2005); (LOMA; ISBN 1-57974-232-7) [PBD numéro de stock : LOMA 330-F40-05].

48

LES PROGRAMMES EN FRANÇAIS

LOMA 351

L'environnement des services financiers

Traité de gestion financière (1997); (Presses de l'Université de Québec, Sainte-Foy, Québec : ISBN 2-7605-0954-0) Chapitres 1, 4 à 16, 20, et 21 (sections 1 à 3). [PBD numéro de stock : LOMA 351-FNL1-97]. Introduction à l'économique et au système bancaire (1999); (LOMA; ISBN 0-57974-066-5) [PBD numéro de stock : LOMA 351-F10-99]. Guide PREP--FLMI 351 (1999); (LOMA; ISBN 1-57974-055-3) [PBD numéro de stock : LOMA 351-F90-99].

LOMA 356

Principes d'investissement et l'investissement institutionnel

Principes d'investissement et l'investissement institutionnel (2005); (Pearson; ISBN 2-7440-7058-0) [PBD numéro de stock : LOMA 356-F10-05]. Guide de préparation à l'examen pour le cours LOMA 356 (2005); (LOMA; ISBN 1-57974-237-8) [PBD numéro de stock : LOMA 356-F40-05].

LOMA 361

Comptabilité et déclarations financières des compagnies d'assurances de personnes

Fonction comptabilité et comptabilité de gestion dans les compagnies d'assurance vie (2002); (LOMA; ISBN 1-57974-163-0) [PBD numéro de stock : LOMA 361-F10-02]. Comptabilité générale et exigences de communication de l'information financière dans les compagnies d'assurance vie (2002); (LOMA; ISBN 1-57974-164-9) [PBD numéro de stock : LOMA 361-F11-02]. Ensemble des 2 manuels (F10 et F11) pour le cours LOMA 361 (2002); [PBD numéro de stock : LOMA 361-F12-02]. Guide PREP--FLMI 361 (2002); (LOMA; ISBN 1-57974-165-7) [PBD numéro de stock : LOMA 361-F90-02].

LOMA 371

Gestion en fonction de la solvabilité et de la rentabilité dans les compagnies d'assurances de personnes

Conceptions de produits : Assurance vie et rentes (2002); (LOMA; ISBN 1-57974-132-0) [PBD numéro de stock : LOMA 371-F10-02]. Gestion de capital pour les compagnies d'assurance (2002); (LOMA; ISBN 1-57974-133-9) [PBD numéro de stock : LOMA 371-F11-02]. Ensemble des 2 manuels (F10 et F11) pour le cours LOMA 371 (2002); [PBD numéro de stock : LOMA 371-F12-02]. Guide PREP--FLMI 371 (2002); (LOMA; ISBN 1-57974-134-7) [PBD numéro de stock : LOMA 371-F90-02].

ACS 100

Fondements du service à la clientèle

Le service à la clientèle en assurance : Principes et pratiques deuxieme édition (2001); (LOMA; ISBN 1-57974-128-2) [PBD numéro de stock : ACS 100-F10-01]. Le service à la clientèle en assurance : Perfectionnement (2001); (LOMA; ISBN 1-57974-130-4) [PBD numéro de stock: ACS 100-F11-01]. Guide de préparation à l'examen pour Fondements du service à la clientèle (2001); (LOMA; ISBN 1-57974-131-2) [PBD numéro de stock : ACS 100-F40-01].

La première étape Introduction aux assurances de personnes--LOMA

Ce livret d'orientation procure à l'étudiant des connaissances générales pratiques au sujet des principes fondamentaux de l'assurance, du fonctionnement des compagnies d'assurance et des produits qu'elles proposent. Cette introduction aux assurances de personnes est facile à utiliser et convient parfaitement à toute personne qui débute dans le domaine. Il n'y a pas d'examen pour ce cours. [PBD numéro de stock : STEP-F10-93].

49

PROGRAMA EN ESPAÑOL

Programa de Formación en Seguros de LOMA (PFSL) ...................................... 50 Otros Productos .................................................................................................. 51 La Guía Rápida y Simple hacia los cursos de LOMA ......................................... 52

Programa de Formación en Seguros de LOMA (PFSL)

El Programa de Formación en Seguros en Español está compuesto de seis cursos (los cuales se detallan más adelante). Todos los cursos son de auto estudio con exámenes escritos dos veces al año (en mayo y ® noviembre) y muy pronto todos los exámenes serán ofrecidos electrónicamente a través del sistema I*STAR por el Internet. Al completar los seis cursos el estudiante recibirá el diploma que lo acreditará con la designación de Asociado; Programa de Formación en Seguros de LOMA.

del Seguro de Vida, PFSL 280 PrincipiosSegunda Edición Salud y Rentas Vitalicias,

LOMA

Si tiene alguna pregunta acerca del contenido del programa, materiales de estudio, costo, administración o registro puede comunicarse con el Departamento Internacional a los signuientes números:

Introduce los principios fundamentales de las operaciones de compañía de seguro, los derechos del suscriptor y los procesos para comprar un seguro. El curso incluye información sobre las características principales del seguro de vida y salud en pólizas individuales o de grupo y la de otros productos como rentas y pensiones.

Materiales de Estudio

Principios del Seguro de Vida, Salud y Rentas Vitalicias, Segunda Edición (2001); (LOMA; ISBN 1-57974-137-1) [PBD PFSL280-S10-01]. Guía de Preparación--Principios del Seguro de Vida, Salud y Rentas Vitalicias, Segunda Edición (2001); (LOMA; ISBN 1-57974-138-X) [PBD PFSL280-S90-01].

TELÉFONO

770-984-3730

FAX

770-984-6420

CORREO ELECTRÓNICO

[email protected]

PFSL 290 Operaciones de las Compañías de Seguros

Describe la organización de las compañías de seguros y el ambiente en el cual operan, analizando en mayor detalle ciertas operaciones como mercadeo, selección de riesgos, actividades financieras y el departamento actuarial.

PBD WORLDWIDE FULFILLMENT SERVICES

Todo material de estudio debe ser adquirido a traves de PBD.

Materiales de Estudio

Operaciones de las Compañías de Seguros (2002); (LOMA; ISBN 1-57974-141-X) [PBD PFSL290-S10-02]. Guía de Preparación--Operaciones de las Compañías de Seguros (2002); (LOMA; ISBN 1-57974-142-8) [PBD PFSL290-S90-02].

TELÉFONO

770-442-8631, x. 4046

FAX

770-280-4150

PFSL 301 Administración de Seguros, Segunda Edición

Analiza y describe las actividades administrativas involucradas en rentas vitalicias y seguros de vida y salud en pólizas individuales y colectivas, haciendo énfasis en la selección de riesgos, el reaseguro, reclamos y servicio al cliente.

CORREO ELECTRÓNICO

[email protected]

Materiales de Estudio

Administración de Seguros, Segunda Edición (2003); (LOMA; ISBN 1-57974-143-6) [PBD PFSL301-S10-02]. Guía de Preparación--Administración de Seguros (2003); (LOMA; ISBN 1-57974-144-4) [PBD PFSL301-S90-02].

50

PROGRAMA EN ESPAÑOL

PFSL 320 Mercadeo en la Industria del Seguro de Vida y Salud, Tercera editión

Analiza los principios de mercadotecnia y las funciones de mercadeo como parte integral de la industria del seguro de vida y salud.

Materiales de Estudio

Mercadeo en la Industria del Seguro de Vida y Salud (2003); (LOMA; ISBN 1-57974-183-5) [PBD PFSL320-S10-03]. Guía de Preparación--Mercadeo en la Industria del Seguro de Vida y Salud (2003); (LOMA; ISBN 1-57974-184-3) [PBD PFSL320-S90-03].

PFSL 100 Fundamentos del Servicio al Cliente

Está diseñado para ofrecerle conocimientos básicos acerca de conceptos y estrategias de servicio al cliente, la creación y mantenimiento de una cultura de servicio, el desarrollo de una estrategia de servicio de calidad, conocimiento del cliente y entendimiento real de los estudios de servicio al cliente, establecimiento y medición de los sistemas de servicio al cliente y desarrollo de empleados dedicados a ofrecer servicio de calidad.

Materiales de Estudio

Fundamentos del Servicio al Cliente (2004); (LOMA; ISBN 1-57974-265-3) [PBD PFSL100-S10-04]. Guía de Preparación para el PFSL 100 (2004); (LOMA; ISBN 1-57974-266-1) [PBD PSFL100-S90-04].

PFSL 356 Fundamentos de Inversión y la Inversión Institucional

PFSL 356 proporciona conocimientos sobre el medio y los principios generales de las inversiones en valores individuales y de carteras. El curso discute el establecimiento y la puesta en marcha de objetivos de inversión en vista del equilibrio entre riesgo y retorno. El curso también ofrece una orientación para invertir en un escenario institucional, incluyendo el papel (rol), sistemas y procesos administrativos, establecimiento de metas, revisión del desempeño y administración del riesgo.

Materiales de Estudio

Fundamentos de Inversión (2005); (LOMA; ISBN 1-57974-242-4) Introducción a la Inversión Institucional (2005); (LOMA; ISBN 1-57974-244-0) Disponible en CD solamente. Fundamentos de Inversión y la Introducción a la Inversión Institucional están disponibles como un conjunto compuesto de un libro y un CD. [PBD PFSL356-S10-05]. En caso de pérdida o daño del CD-ROM, Introducción a la Inversión Institucional, se puede reemplazar efectuando un pedido a PBD. Guía de Preparación para el PFSL 356 (2005); (LOMA; ISBN 1-57974-243-2) [PFSL 356-S40-05].

Otros Productos

UND 386

Selección de Riesgos en el Seguro de Vida y Salud

ente Solam AR T en I*S

UND 386 proporciona una visión general de los factores médicos y no médicos, financieros y personales que se consideran durante la selección de riesgos, según se practica en las compañías de seguro de vida y salud.

Materiales de Estudio Asignados

Selección de riesgos en el seguro de vida y salud (2005); (LOMA; ISBN 1-57974-295-5) [PBD UND 386-S10-06]. Guía de preparación para UND 386 (2005); (LOMA; ISBN 1-57974-296-3) [PBD UND 386-S40-06]. Nota: Usted puede entender el material presentado en el curso UND 386 más fácilmente si tiene un conocimiento básico de los principios del seguro y los productos, de las operaciones de las compañías de seguro y la administración del seguro. LOMA recomienda que usted complete los cursos PFSL 280, PFSL 290 y PFSL 301 antes de tomar este curso.

StepOne

Introducción al Seguro de Vida y Salud

Presenta conocimientos básicos de las operaciones, los productos y el papel que desempeñan las compañías de seguros dentro de la industria de servicios financieros. El programa puede ofrecerse en forma individual o en grupos. StepOne es ideal para empleados nuevos a la industria. El programa cuenta con material para el facilitado del programa y libros de trabajo para los estudiantes.

StepOne: Introducción al Seguro de Vida y Salud (libro de trabajo) (2001); (LOMA; ISBN 1-57974-120-7) [PBD STEPS10-01]. Glosario de Términos de Seguros Inglés/Español (2001); (LOMA; ISBN 1-57974-059-6) [PBD GLOS-S10-01].

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La Guía Rápida y Simple hacia los cursos de LOMA

MANEJO Y OPERACION DE LAS COMPAÑIAS DE SEGUROS Y SERVICIOS FINANCIEROS Programa de Formación en Seguros de LOMA (PFSL)

PFSL 280 Principios del Seguro de Vida, Salud y Rentas Vitalicias PFSL 290 Operaciones de las Compañías de Seguros PFSL 301 PFSL 320 PFSL 100 Fundamentos del Servicio al Cliente PFSL 356 Fundamentos de Inversión

Otros

UND 386 Seleccion de Riesgos en el Seguro de vida y Salud

Administración Mercadeo en la Industria del de Seguros Seguro de Vida y Salud

Tópicos

La Industria del Seguro de Vida y Salud

Tópicos

Operaciones y Etica en las Compañías de Seguros de Vida

Tópicos

Visión General de la Administración de Seguros Alcance y Organización de la Selección de Riesgo Problemas legales que Afectan a la Selección del Riesgo Suscripción de Seguros de Vida Individual Selección del Riesgo de Pólizas Especializadas y Coberturas Suplementarias Selección de Riesgos de Seguros de Salud Individual Selección de Riesgos de Cobertura Colectiva Alcance y Organización del Reaseguro Formas y Tratados del Reaseguro Administración del Reaseguro Administración de Reclamaciones de Seguros de Vida Administración de Reclamaciones de Seguros por Gastos Médicos y Atención a Largo Plazo

Tópicos

Introducción al Mercadeo El Medio del Mercadeo Regulación del Mercadeo de Seguros de Vida y Salud Mercadeo Internacional de Seguros Planificación en el Mercadeo Administración de Mercadeo Segmentación de Mercado y Mercadeo Objetivo Sistemas de Información del Mercadeo Proyectos de Investigación del Mercadeo Productos y Fijación de Precios Comportamiento del Cliente y las Relaciones con el Cliente Mercadeo de Relaciones con el Cliente Distribución Canales de Distribución Licencias, Contratos y Compensación de Productos

Tópicos

Qué es el Servicio al cliente? Creando una Cultura de Servicio al Cliente Con el Enfoque Puesto en el Cliente Desarrollo de un Plan Estratégico para el Servicio al Cliente Creación de un Sistema de Servicio al Cliente Eficiente y Eficáz Uso de la Tecnología para Mejorar el Servicio al Cliente El Servicio al Cliente como el Punto Principal de la Organización Mejorando el Servicio al Cliente a través del Trabajo en Equipo Medición del Desempeño del Sistema de Servicio al Cliente y Evaluación del Personal de Servicio al Cliente Lealtad y Retención de los Clientes

Tópicos

El Ambiente de las Inversiones El Papel y Alcance de las Inversiones Globalización de los Mercados Financieros Inversiones de Mercado y Transacciones Entendimiento de los Indices del Mercado Financiero Retorno y Riesgo de las Inversiones Medición del Retorno Conceptos de la Cartera de Inversiones Portafolio Tradicional vs. Portafolio Moderno Construcción de un Portafolio Inversión en Acciones Comunes Dimensiones Analíticas de la Selección de Valores Valor de las Acciones y Decisiones de Inversión Inversión en Valores de Ingreso Fijo Inversión en Bonos Análisis y Validación de Bonos Manejo de la Cartera de Inversiones Fondos Mutuos, Clases y Servicios Inversión en Fondos Mutuos

Tópicos

Evaluación y Selección de Riesgo La Gente y la Organización de Selección de Riesgos Aspectos Legales de la Selección de Riesgos de Pólizas Individuales Actividades Principales de la Selección de Riesgos Factores Médicos en la Selección de Riesgos del Seguro de Vida Individual Factores Financieros en la Selección de Riesgos del Seguro de Vida Individual Factores Personales en la Selección de Riesgos del Seguro de Vida Individual Selección de Riesgos de Pólizas Especializadas y Coberturas Suplementarias Selección de Riesgos del Seguro de Salud Individual La Selección de Grupo, los Agentes y la Ley Valoración del Riesgo de un Seguro de Grupo Procedimiento de Selección de Riesgo de Grupo

Reglamentación de la Reglamentación de Seguros y la Industria de los Industria de Servicios Seguros Financieros Introducción al Riesgo Constitución de las y los Seguros Compañías de Necesidades Seguros Personales que los La Estructura Seguros de Vida Organizacional de las Satisfacen Compañías de La Póliza de Seguro Seguros Determinación de Precios de los Seguros de Vida Seguros de Vida Temporal, Ordinario, Dotal y Beneficios Complementarios Administración de la Información Identificación de los Clientes y sus Necesidades Desarrollo de Nuevos Productos

Cláusulas de la Póliza Los Precios en el de Seguros de Vida Diseño Técnico Beneficiarios de Distribución de Pólizas de Seguro de Productos Vida Respaldo a los Pago del Producto de Sistemas de la Póliza del Seguro de Distribución del Vida Asegurador Principios del Seguro Aspectos Básicos de la Suscripción Colectivo Seguro de Vida Colectivo Rentas Vitalicias y Planes de Ahorro Individuales para Jubilación Planes colectivos de Pensiones y Ahorro para la Jubilación El Proceso de Suscripción Servicio al Cliente Administración de Reclamos Visión General de la Adminitración Financiera Administración de Inversiones

52

Administración de Reclamaciones de Cobertura de Gastos Seguros de Ingresos Estrategia de Médicos por Invalidez y de Canales de Presentación de Distribución Planes Tradicionales Informes Financieros Seguros por Enfermedad Crítica del Seguro de Salud y Contables Promoción Coletivo Operaciones Legales y Alcance y Ventas Personales Organización de Planes de Atención de de Cumplimiento Servicio al Cliente Publicidad Salud Administrada Planificación Prácticas de Servicio Promoción de Estratégica para el Reglamentación del al Cliente Crecimiento a Largo Ventas y Seguro de Salud Plazo Propaganda

PROGRAMAS EDUCACIONAIS EM PORTUGUÊS

Descrição do Programa PFLP

O Programa de Formação LOMA em Português (PFLP) é composto por nove cursos que abordam as atividades e as operações das seguradoras atuais. Todos os cursos permitem o estudo individualizado. Exames por computador são oferecidos durante todo o ano.

Os estudantes podem obter a certificação PFLP Nível I, completando DUAS etapas obrigatórias: PFLP 280­ Princípios dos Seguros de Vida, Saúde, e de Rendas Vitalícias Princípios dos Seguros de Vida, Saúde, e de Rendas Vitalícias (2001) (ISBN 1-57974139-8) Caderno de Exercícios para o curso PFLP 280 (2001) (ISBN 1-57974-140-1) PFLP 290­ As Operações de uma Seguradora As Operações de uma Seguradora (2004) (ISBN 1-57974-199-1) Caderno de Exercícios para o curso PFLP 290 (2004) (ISBN 1-57974-200-9) E mais uma dentre as seguintes ELETIVAS: PFLP 301­Administração de Seguros Materiais de Estudo Administração de Seguros, 2ª edição (2005) (ISBN 1-57974-201-7) Caderno de Exercícios para o curso PFLP 301(2005) (ISBN 1-57974-202-5) PFLP 356­Princípios de Investimentos e Investimento Institucional Princípios de Investimentos (2005) (ISBN 85-88639-15-7) Investimento Institucional (2005) (ISBN 85-88639-20-3) Caderno de Exercícios para o curso PFLP 356 (2005) (ISBN 1-57974-239-4) PFLP 100­Fundamentos na Prestação de Serviços ao Cliente Fundamentos na Prestação de Serviços ao Cliente (2006) (ISBN 1-57974-245-9) Caderno de Exercícios para o curso PFLP 100 (2006) (ISBN 1-57974-246-7) PFLP 320­Marketing PFLP 386­A Subscrição no Seguro de Vida e Saúde PFLP 371­A Solvência e a Lucratividade na Gestão das Companhias de Seguro de Vida e Saúde PFLP 440­Administração de Resseguro Para obter o Diploma PFLP será necessário completar , todas as nove etapas do PFLP ..

Se você tem dúvidas sobre os Programas Educacionais da LOMA oferecidos em português, ou mesmo para solicitar a compra de livros, por favor entre em contato com: Maria-Luiza Martins Fundação Escola Nacional de Seguros Rua Senador Dantas, 74, 3º andar Centro 20031-201 Rio de Janeiro Brasil Tel: 55 21-3132-1016 Fax: 55 21-3132-1081 E-mail: [email protected]

Joao Leopoldo Braco Gerente-Núcleo Regional São Paulo Fundação Escola Nacional De Seguros Rua São Vicente, 181 01314-010 São Paulo-SP Brasil Tel: 55 11-9560-2206 Fax: 55 11-3106-5175 Email: [email protected]

53

LOMA OFFERINGS BY SUBJECT AREA

Discover the right learning and development opportunities for you. Look within your professional

interest area to find a variety of options to suit your particular needs.

ANNUITIES

Online Courses

Intro to Annuities (also available as a Guidebook) Advanced Annuities Training Course Variable Annuity Sales Practices Equity Indexed Annuities

COMPLIANCE & ETHICS

Online Courses

Intro to Regulatory Compliance (also available as a Guidebook) Financial Services Modernization Act Regulatory Issues for Investment Banking and Corporate Finance Personnel Rules G-37 and G-38: Political Contributions and Consultants Unauthorized Entities Trading Practices Mutual Fund Switching and 1035 Exchanges Insurance Ethics and Consumer Protection Ethics for Packaged Products Salespersons Ethics for General Securities Registered Reps Institutional Ethics Ethical Practices Suitability Requirements for Securities Insider Trading Suitability of Margin Accounts

Textbook Courses with Exam

AAPA 273

Annuity Principles and Products

AAPA 283

Marketing, Distribution, and Uses of Annuities

AAPA 303

Annuity Systems and Administration

AAPA 313

Financial Aspects of Annuities

AAPA 323

Regulation and Taxation of Annuities

LOMA 280

Principles of Insurance: Life, Health, and Annuities

LOMA 286

Principles of Financial Services and Products

Guidebook

Intro to Life Insurance Sales Illustrations

ACCOUNTING & FINANCE

Online Course

How Insurance Companies Make Money

Textbook Courses with Exam

Bank Insurance Compliance: Fundamentals

LOMA 311

Business Law for Financial Services Professionals

LOMA 316

Guidebooks

Intro to Economics Intro to Insurance Company Accounting Intro to Insurance Company Profitability Intro to the Time Value of Money

Business Law for Financial Services Professionals--Canada

AIRC 410

Regulatory Compliance: Companies, Producers, and Operations

AIRC 420

Regulatory Compliance: Insurance and Annuity Products

Textbook Courses with Exam

LOMA 361

AAPA 323

Regulation and Taxation of Annuities

Accounting and Financial Reporting in Life Insurance Companies

LOMA 351

Financial Services Environment

LOMA 356

CUSTOMER SERVICE

Textbook Courses with Exam

ACS 100

Investment Principles and Institutional Investing

LOMA 371

Managing for Solvency and Profitability in Life Insurance Companies

AAPA 313

Foundations of Customer Service

PCS 391

Customer Behavior: Consumer Behavior and Beyond

PCS 392

Financial Aspects of Annuities

AAPA 323

Customer Contacts: Strategies and Operations

PCS 393

Regulation and Taxation of Annuities

AIAF 400

Customer Relationship Management

Statutory Accounting for Life and Health Insurers

WORKPLACE SKILLS

Correspondence Courses

Effective Written Communication English as a Second Language Grammatically Correct

54

LOMA OFFERINGS BY SUBJECT AREA

FINANCIAL SERVICES

Online Courses

Capital Markets I Capital Markets II Financial Planning Process Coverdell Education Savings Accounts Investment Strategies for Financial Planning Principles of Asset Management Understanding 457 Plans Living Trust Concepts Needs Analysis Estate Planning Concepts Asset Allocation Mutual Funds Mutual Fund Concepts What Investors Should Know about Online Trading 401(k) and Other Retirement Plans Understanding Roth IRAs Retirement Planning Retirement Planning Concepts A Guide to IRA Distributions IRA Transfers and Rollovers Understanding Simplified Employee Pensions IRA Excess Contributions Simple IRA Plans Advanced IRA Issues Traditional IRAs

LIFE & HEALTH INS.

Online Courses

Intro to Life Insurance Business Insurance Concepts Health Concepts Universal Life Basics Variable Contracts Variable Universal Life Basics Variable Life Insurance Key Employee Long Term Care Medicare and Medigap Insurance Introduction to Advanced Markets Life Insurance Policy Comparisons and Underwriting

Guidebook

Intro to Life and Health Insurance Intro to Managed Care Intro to Variable Universal Life Insurance

Textbook Courses with Exam

LOMA 280

Principles of Insurance: Life, Health and Annuities

OPERATIONS/MANAGEMENT

Online Courses

Reinsurance Basics Intro to Underwriting (also available as a Guidebook) Claim Administration for Life Insurance Supervising Equity Securities Activities Variable Annuity Sales Supervision Supervisory Updates Supervisory Updates Mutual Fund Supervision General Securities Sales Supervision

Guidebook

Intro to Financial Services

Textbook Courses with Exam

LOMA 286

Principles of Financial Services and Products

LOMA 305

Personal Financial Planning

LOMA 311/316

Business Law for Financial Services Professionals

LOMA 326

Financial Services Marketing

LOMA 351

Guidebook

Intro to Reinsurance

Financial Services Environment

LOMA 356

Investment Principles and Institutional Investing

LOMA 380

Textbook Courses with Exam

LOMA 290

Insurance Company Operations

LOMA 301

Financial Services and Products for Organizations

Insurance Administration

PRODUCT MARKETING

Online Courses

Account Solicitation

LOMA 330

Management Principles and Practices

AIAA 200

Agency Administration

ARA 440

Guidebook

Intro to Home Service Distribution Intro to Life Insurance Sales Illustrations

Reinsurance Administration

UND 386

Underwriting Life and Health Insurance

Textbook Courses with Exam

LOMA 320

Life and Health Insurance Marketing

LOMA 326

Financial Services Marketing

AAPA 283

55

Marketing, Distribution, and Uses of Annuities

ONLINE LEARNING www.lomalearn.org

LOMALearn Online is LOMA's growing e-Learning portal designed for both individual and corporate learning management. Students may elect to study for LOMA 280 and 290 online as early as 4th quarter 2005. Of course, students still have the choice of studying from textbooks. Both methods lead to the same LOMA exam used to earn designation program credit. Additional courses will be available in 2006 and beyond. Check www.lomalearn.org for updates.

Introductory Course Library

For targeted introductions to specific topics, check out LOMALearn's extensive introductory course library of more than 70 courses covering a wide variety of financial topics, including life and health insurance company operations and management securities products, regulations, and compliance, including suitability issues retirement planning financial planning and money management These courses are perfect for new employee orientation and many are also approved for insurance CE credit.

Purchasing Online Designation Programs

LOMA's online designation program courses are offered as a package with the official LOMA exam. Students will enroll for the online course and the exam at one time, paying a single fee. For information on fees for specific designation program courses, visit www.lomalearn.org.

Online TPGs

Not sure if you're ready to take the leap into online courses? Try an online TPG. You'll benefit from the same exercises found in the paper TPG plus... Additional study tools, such as an electronic study schedule Immediate access--24 hours a day. Seven days a week. LOMA will begin introducing online TPGs for selected courses in late 2005.

New for 2006

LOMA introduces online designation courses, a new line of online test preparation guides (TPGs), customized content solutions, and more!

Customized Curriculum Development

Can't find the precise configuration of content your company needs in our off-the-shelf library? Contact LOMA for a custom solution to your learning needs. Using our technology-based tools and expert content database, LOMA can create a custom solution to meet your organization's learning needs.

Designation Program Courses

In response to member company demand, LOMA now offers students the option of taking selected LOMA designation courses in an online format. Online designation courses provide a great new option for busy students. Students benefit from: Immediate, anytime access Dynamic, interactive presentation of learning materials Lesson Pretests and Posttests that indicate the amount of additional attention necessary for each lesson Practice exercises that provide immediate reinforcement of concepts presented Educational games that help make learning fun! Ed Reps and corporate training administrators benefit from the convenience of reduced administrative tasks and costs (with online courses there are no shipping or text storage costs) and the option of accessing online reports that track student's progress toward course completion.

Learning Management System Services

LOMA can also help you explore whether a learning management system purchase or a hosted solution is right for your organization. Take advantage of our experience and our contact with learning management systems providers to help your organization Manage training or learning and development Track students' learning and progress Create and maintain employee development plans Match learning to competencies Coordinate learning and development across multiple locations To find out more about LOMALearn and explore corporate accounts and custom content opportunities, please contact LOMA, at 770-984-3736, or via e-mail at [email protected]

56

ONLINE LEARNING www.lomalearn.org

For the most current list of online courses available from LOMA, visit www.lomalearn.org

57

OTHER TRAINING PRODUCTS

LOMA also offers programs to incorporate into your company's training modules and correspondence courses that will greatly focus your skills to improve your job performance.

Your Introduction to Life and Health Insurance

This 12-minute video describes how insurance works and what the major types of insurance are. A free preview is available. To find out more about LOMA's Training Products, visit www.loma.org/trindex.asp.

Workplace Skills Courses

These correspondence courses allow you to focus on improving your skills at your own pace through self-study and individualized feedback. Grammatically Correct Effective Written Communication English as a Second Language

STEPONE SERIES INTRODUCTORY GUIDEBOOKS

LOMA's StepOne Series guidebooks provide concise, easily understood information for employees at all levels of financial services companies. StepOnes provide a working knowledge of one or more aspects--the products, the company operations, and the financial elements--of these complex businesses. StepOnes are designed for successful self-study, but also may be effective for presentations. Instructor's Kits are available for some StepOnes. Some of these courses are available online. See pages 54­55.

The Series includes:

Intro to Life and Health Insurance, Second Edition (includes LOMA's Glossary of Insurance and Financial Services Terms) [PBD Order # ILH-10-02]. Intro to Annuities, Second Edition [PBD Order # ANN-10-00]. Intro to Managed Care, Second Edition [PBD Order # IMC-10-98]. Intro to Economics [PBD Order # ECN-10-98]. Intro to Insurance Company Accounting [PBD Order # ACT-10-99]. Intro to Reinsurance [PBD Order # REI-10-99]. Intro to Underwriting [PBD Order # IUW-10-99]. Intro to the Time Value of Money [PBD Order # TVM-10-99]. Intro to Life Insurance Sales Illustrations [PBD Order # SAL-10-99]. Intro to the Home Service Distribution System [PBD Order # IHS-10-99]. Intro to Long-Term Care Insurance [PBD Order # LTC-10-99]. Intro to Insurance Company Profitability [PBD Order # ICP-10-99]. Intro to Variable Universal Life Insurance [PBD Order # VUL-10-00]. Intro to Regulatory Compliance [PBD Order # CMP-10-00]. Intro to Financial Services [PBD Order # IFS-10-01]. Every StepOne contains approximately 100 pages of text and includes in-chapter review exercises and a comprehensive quiz to check readers' understanding. For more information, visit www.loma.org/stepone.asp.

58

EXAMS

Enrolling For Exams ............................................................................................ 59 Features of LOMANET ......................................................................................... 59 I*STAR Exams ..................................................................................................... 60 Prometric Exams ................................................................................................. 60 Paper Exams ....................................................................................................... 61 Fee Transfers ....................................................................................................... 62 Paper Exam Schedule ......................................................................................... 63 Paper and I*STAR Exam Availability ................................................................... 64 Exam Fees ........................................................................................................... 65

Enrolling For Exams

LOMA offers two options for exam enrollment. You may complete scannable paper forms for paper exams, or enroll online for all exams through LOMANET, our Internet-based education administration system. However, the enrollment process and other administrative processes differ depending on the type of examination you choose to take: (1) paper exams administered twice yearly on specified examination dates, (2) electronic exams administered at your company and (3) electronic exams at Prometric Testing Centers. Before enrolling, please read the section of this Catalog that pertains to the type of exam you wish to take. Your Ed Rep will inform you of your company's policies regarding payment of exam fees and purchasing study materials. If you are an independent student, refer to the specific steps on pages 66­67 when enrolling for exams. Before getting into the enrollment procedures you should know how LOMANET can facilitate the enrollment process and all of the administrative procedures involved with your coursework. N O T E Participating in company classes or ordering study materials does not constitute official enrollment for an exam. Enrollment does not automatically include CE credit. See pages 79­83 for more information on CE credit.

LOMANET allows students to: Enroll online for exams View exam grades Access course history and progress toward earning designations Update personal information View an analysis of performance on an I*STAR or Prometric exam Purchase fee transfers

Registering on LOMANET is Easy and Free!

1) Point your Web browser to www.lomanet.org. 2) Click on the LOMA icon. 3) Select Register. 4) Fill out and submit the online registration form--make sure to provide a valid e-mail address (your enrollment confirmations will be sent via e-mail). You will then receive a login ID and password to access LOMANET. To utilize LOMANET and/or I*STAR, students and Ed Reps will need a PC and an Internet connection. Microsoft's Internet Explorer® browser is also necessary. Accessing information on the LOMANET system requires a login ID and password. Contact the LOMANET HelpDesk at 770-984-3782 or [email protected] to request this information.

Features of LOMANET

Ed Reps, company students, and independent students may use LOMANET to enroll for exams, check designation progress, and much more. Ed Reps and authorized students may also use LOMANET to facilitate exam administration. LOMANET allows Ed Reps to: Register new students in the LOMANET database Enroll students, individually or in groups, for exams Check students' course records "Check Enrollment Status" to display a list of all students enrolled Maintain secondary location and exam site data Use "Ed Rep Reports" to obtain paper exam enrollment registers, award lists, and other reports

Student Use of LOMANET

To maintain confidentiality, your student ID number and a LOMANET password are required to access your student record. If your current e-mail address has been input into LOMANET, you can go to www.lomanet.org and request that your password be e-mailed to you by using Password Request. You can also request your password by sending an e-mail to [email protected]

59

EXAMS

I*STAR Exams

I*STAR (Individually Scheduled Test and Results) is LOMA's Internet-based system for providing computerized exams. I*STAR is a feature of the LOMANET system and allows students to take exams via the Internet. Advantages of I*STAR include: The convenience and flexibility of year-round testing Immediate online grade reporting Individual student performance analysis for each examination I*STAR testing is available to students at companies that have installed the testing system, and at Prometric Testing Centers throughout the United States and Canada. N O T E Ed Reps who want more information on I*STAR, and other LOMANET services, should contact the LOMANET HelpDesk at 770-984-3782 or [email protected]

Students taking French, Spanish, or Portuguese I*STAR exams at exam centers must be pre-enrolled. Contact your Ed Rep for information on enrolling for I*STAR exams. N O T E If you are taking your exam at a Prometric Testing Center, you must enroll via LOMANET at least 48 hours prior to scheduling your exam with Prometric.

Prometric Exams

Students may take computerized exams at Prometric Testing Centers throughout the United States and Canada. Prometric offers students a great deal of flexibility such as taking exams after regular business hours and even on Saturdays. If you are planning to take your exam at Prometric, please read the following section carefully.

Enrolling for Prometric Exams

Students must enroll for exams through LOMANET at least 48 hours before scheduling an appointment at Prometric. If you cannot access LOMANET, contact the Office of the Registrar at 1-800-ASK-LOMA (Option 1), or 770-984-3761, or via e-mail, [email protected]

Enrolling for I*STAR Exams

Before taking an I*STAR exam, you must be enrolled for the exam through LOMANET. If you are a student at a LOMA member company, enrollment may take place as late as immediately before the exam. However, your Ed Rep may require you to schedule the exam in advance to avoid scheduling conflicts. Students who want to study for exams using LOMA's new online designation courses will enroll to gain access to the online course. Contact your Ed Rep for information on enrolling for I*STAR exams. I*STAR exams are available year-round. When you enroll for an I*STAR exam, you must select the testing period during which you will sit for your exam.

Initial Steps to Enroll for Prometric Exams

1) Register via LOMANET, www.lomanet.org, at least 48 hours before scheduling your exam. 2) Following instructions on each screen precisely, select the testing period in which you would like to take your exam. If more than one testing period is open for enrollment, you should select the testing period you need for adequate study and preparation for your exam. 3) Continuing with the enrollment process on LOMANET, submit payment for the Prometric examination fee (see page 65) to establish eligibility for one period of testing. Students must sit for their exam during the testing period for which they are enrolled or purchase a one-time fee transfer to transfer enrollment to the next testing period. LOMA will not refund enrollment fees if students do not sit for their examinations. 4) Choose to receive an enrollment confirmation via e-mail, or print out the "Enrollment Confirmation" page that appears after submitting enrollment. Students must show either the conf irmation e-mail or a printout of the "Enrollment Confirmation" screen at Prometric before they may sit for their exam. 5) After waiting the required 48 hours, log on to www.2test.com or call 1-800-998-5662 to schedule an exam appointment at a Prometric Testing Center.

Important Information About I*STAR Enrollments, Fees, and Cancellations

I*STAR enrollments cannot be canceled. If you do not sit for your exam before the end of the testing period, your enrollment expires and all exam fees are forfeited unless you purchase a fee transfer. (See page 62.) Fees are nontransferable between paper and I*STAR exams unless you purchase a fee transfer. If you make a mistake during the enrollment process (e.g., enrolling for the wrong exam), you must contact the Office of the Registrar within 72 hours of your enrollment to have the error corrected.

60

EXAMS

Schedule a Test Appointment

1) At least 48 hours after enrolling, contact Prometric's Candidate Services Call Center (1-800-998-5662) or visit www.2test.com (you will be asked to provide your LOMA student ID number). Do not call local test centers to schedule an appointment. Because Prometric appointments are scheduled on a first-come, first-served basis, and seating is subject to availability at testing centers, students should not wait until they are ready to take an exam before making the testing appointment.

than two business days prior to your appointment. It is important to note that because Prometric Testing Centers are open on Saturdays, Monday through Saturday are considered business days. For example if your appointment is...

Scheduled For You must cancel or reschedule by calling 1-800-998-5662

by the previous

Thursday Monday Tuesday Friday

Taking Exams at Prometric

1) Plan to arrive at the Prometric Testing Center 30 minutes before the scheduled appointment to allow time for check-in procedures. Students who arrive late will not be allowed to take their test and will need to contact LOMA to re-establish their eligibility. 2) Bring two forms of ID bearing name and signature, one of which MUST include a recent photo. Examples of valid forms of primary ID that Prometric will accept include: a passport, a driver's license with photo and signature, a state ID card, and a military ID. In states where a driver's photo is not included on the driver's license, students may present an ID with a physical description. Acceptable forms of secondary ID include a credit card, an ATM card, or a citizenship card. Your name on the ID must exactly match the "Enrollment Confirmation." 3) Present either the printout of the "Enrollment Confirmation" screen from LOMANET or your enrollment confirmation e-mail. N O T E Students may bring a calculator to Prometric, however it must be a nonprogrammable, basic four-function LOMA calculator with the LOMA logo on its cover. Failure to cancel with Prometric in the specified timeframe will result in a forfeiture of the $85 (U.S.) Prometric fee, and you will be required to pay this fee again to take your exam. To reschedule or cancel your appointment, call 1-800-998-5662. Prometric's Automated Voice Response System is available 24 hours a day, 7 days a week. N O T E If your appointment is rescheduled near the end of one of LOMA's testing periods you must also make sure your LOMANET enrollment is still valid for the rescheduled date. For example, if you enroll for one testing period on LOMANET, and want to reschedule your Prometric testing appointment for the next period, you must first log into LOMANET, purchase a fee transfer, and re-enroll for the exam for the next testing period. Then you will be able to reschedule your Prometric testing appointment. If you have questions about this process, call the Office of the Registrar at 1-800-ASKLOMA (Option 1) / 770-984-3761, or e-mail [email protected] Canceling your appointment with Prometric does NOT cancel your enrollment on LOMANET. Your enrollment will remain valid until the end of the current testing period, but you will need to log into LOMANET and purchase a fee transfer if you do not want your unused enrollment to expire at the end of the testing period.

After Completing Your Exam

1) Prometric will provide you with an unofficial grade report. Your official grade will be e-mailed to you within a day or two if you have selected the e-mail delivery option in LOMANET. You may also log onto LOMANET and view your official score under "Course History." 2) Visit "Course History" in LOMANET to generate a chapterby-chapter "Performance Report" indicating how well you did on each chapter of the assigned reading materials for the course.

Rescheduling, Fee Transfers, and Cancellation Policies For Prometric Exams

Enrollments for LOMA exams through Prometric may not be canceled for any reason. If you do not sit for your exam before the end of the testing period for which you have enrolled, your enrollment expires and all exam fees are forfeited unless you purchase a fee transfer. Prometric Testing Center appointments may be canceled or rescheduled without penalty when you notify Prometric no later

Paper Exams

Paper exams are offered each year in May and November. The "Paper Exam Schedule" on page 63 indicates exam times, and "Key Dates" on page 6 shows LOMA's official enrollment deadlines. Check with your Ed Rep for your company's enrollment deadlines, which may be earlier than LOMA's off icial enrollment deadlines.

61

EXAMS

Enrolling for Paper Exams

To enroll for a paper exam you, or your Ed Rep, must complete the scannable LOMA Enrollment Form for the appropriate testing period or enroll via LOMANET. Some Ed Reps may authorize students to enroll themselves via LOMANET and bill their company. Check with your Ed Rep for your company's enrollment policies. When enrolling, keep in mind that you Cannot enroll for an exam scheduled for a day your company will be closed; e.g., a national or company holiday. Cannot enroll for more than one exam scheduled on the same day at the same time. LOMA does not limit the number of exams you may take in each testing period. You are the best person to determine the number of exams you can prepare for in one cycle.

Credits and/or refunds will not be given for the course for which you were initially enrolled

Fee Transfers

If you are unable to take a paper, I*STAR, or Prometric examination during the testing period in which you enrolled, or you wish to switch from paper to I*STAR or I*STAR to paper, you or your Ed Rep can purchase a one-time fee transfer. Fee transfers can be purchased for any reason, such as: Traveling on business on the exam date Illness on the exam date Not being prepared to take the exam

Purchasing A Fee Transfer

Fee transfers may be purchased via LOMANET through the "Check Enrollment Status" function. If you are unable to access LOMANET, you may request a form from LOMA's Of f ice of the Registrar, or download the form from www.loma.org.

Paper Exam Enrollment Deadlines and Late Enrollment

Enrollments made by authorized member company students, independent students, and Ed Reps must meet these official LOMA deadlines.

Applying the Fee Transfer to a Paper Exam

Fee transfers for paper exams must be purchased prior to the deadline published in the "Key Dates" on page 6 and may only be purchased once per enrollment. To apply a fee transfer to another exam period, you must re-enroll for the next paper exam testing period. Re-enrollment is not automatic. If you do not enroll for the next paper exam testing period, you forfeit the exam fees and transfer fee.

For Paper Exams administered May 2006

Completed paper enrollment forms must be postmarked no later than February 3, 2006. Deadline to enroll for paper exams via LOMANET, and the late paper enrollment deadline is February 17, 2006. (Late paper enrollments must also be postmarked by this date.)

Applying the Fee Transfer to an Electronic Exam

For I*STAR and Prometric exams, the deadline to purchase a fee transfer is the last day of the testing period in which you are enrolled. To apply a fee transfer to an electronic exam, you or your Ed Rep must purchase the transfer via LOMANET. You must also re-enroll for the exam within six months of the date the transfer was purchased. Re-enrollment is not automatic. If you do not re-enroll for the exam before the fee transfer expires, you forfeit the exam fees and transfer fee. N O T E Study materials in this Catalog are subject to change. You are responsible for obtaining the correct version of all assigned study materials for the testing period to which you transfer.

For Paper Exams administered November 2006

Completed paper enrollment forms must be postmarked no later than August 4, 2006. Deadline to enroll for paper exams via LOMANET, and the late paper enrollment deadline is August 18, 2006. (Late paper enrollments must also be postmarked by this date.)

Important Information About Paper Enrollments, Fees, And Cancellations

Enrollments may not be canceled for any reason after the official enrollment deadline Fees are nontransferable between students, or between courses Switching courses without paying for the new course is prohibited

62

EXAMS

Paper Exam Schedule

May 2006­November 2006

Important reminders: All paper exams--English, Spanish, Bahasa Indonesia, Korean, and Chinese--must be administered according to this schedule Students must not enroll for two exams given on the same day at the same time Ed Reps must not enroll students for an exam scheduled for a day on which their company will be closed, e.g., a national or company holiday

MAY 2006

Time Monday May 8

LOMA 280/PFSL 280 Principles of Insurance LOMA 286 Principles of Financial Services and Products

Tuesday May 9

LOMA 290/PFSL 290 Insurance Company Operations LOMA 305 Personal Financial Planning

Wednesday May 10

LOMA 301/PFSL 301 Insurance Administration UND 386 Underwriting PCS 391 Customer Behavior

Thursday May 11

LOMA 310** Legal Aspects--U.S. LOMA 311 Business Law for Financial Services Professionals AIAA 200 Agency Administration LOMA 361 Accounting and Financial Reporting LOMA 380 Financial Services and Products for Organizations ICA C3*

Friday May 12

LOMA 320/PFSL 320 Life and Health Insurance Marketing LOMA 326 Financial Services Marketing ARA 440 Reinsurance Administration LOMA 371 Managing for Solvency and Profitability

9 a.m. to noon

1 p.m. to 4 p.m.

LOMA 330 Management Principles AIRC 410 Regulatory Compliance: Companies, Producers, and Operations PCS 392 Customer Contacts ICA C1*

LOMA 356/PFSL 356 Investment Principles and Institutional Investing AIRC 420 Regulatory Compliance: Insurance and Annuity Products PCS 393 Customer Relationship Management ICA C2*

LOMA 351 Financial Services Environment ACS 100/PFSL 100 Foundations of Customer Service

NOVEMBER 2006

Time Monday November 6

LOMA 280/PFSL 280 Principles of Insurance LOMA 286 Principles of Financial Services and Products

Tuesday November 7

LOMA 290/PFSL 290 Insurance Company Operations LOMA 305 Personal Financial Planning

Wednesday November 8

LOMA 301/PFSL 301 Insurance Administration UND 386 Underwriting PCS 391 Customer Behavior

Thursday November 9

LOMA 310** Legal Aspects­U.S. LOMA 311 Business Law for Financial Services Professionals AIAA 200 Agency Administration

Friday November 10

LOMA 320/PFSL 320 Life and Health Insurance Marketing LOMA 326 Financial Services Marketing ARA 440 Reinsurance Administration LOMA 371 Managing for Solvency and Profitability ICA C4*

9 a.m. to noon

LOMA 330 Management Principles AIRC 410 Regulatory Compliance: Companies, Producers, and Operations PCS 392 Customer Contacts ICA C1*

LOMA 356/PFSL 356 Investment Principles and Institutional Investing AIRC 420 Regulatory Compliance: Insurance and Annuity Products PCS 393 Customer Relationship Management ICA C2*

* Denotes International Claim Association (ICA) Claims Education Program examination. The ICA now offers computerized examinations, on I*STAR and at Prometric Testing Centers. For complete details on the ICA Claims Education Program, download the 2006 ICA Claims Education Program Booklet at www.claim.org. ** LOMA 310 is given in Simplified Chinese only. Denotes 2-hour, 50-question exam.

1 p.m. to 4 p.m.

LOMA 351 Financial Services Environment ACS 100/PFSL 100 Foundations of Customer Service

LOMA 361 Accounting and Financial Reporting LOMA 380 Financial Services and Products for Organizations ICA C3*

63

EXAMS

Paper And I*STAR Exam Availability

The table below shows whether exams are available on I*STAR, on paper, or both. All paper exams must be administered on the same day and time (see page 63). U.S. and Canadian Students whose companies do not offer exams via I*STAR may sit for exams in a Prometric Testing Center. Students should contact their Ed Rep for details.

Exam English Paper English Spanish I*STAR Paper and (PFSL) Prometric Spanish I*STAR (PFSL) French I*STAR Chinese Portuguese Bahasa Paper 1 I*STAR Paper (PFLP) (CPLHI) Bahasa I*STAR (CPLHI) Korean Paper

LOMA 280 LOMA 286 LOMA 290 LOMA 301 LOMA 305 LOMA 310 LOMA 311 LOMA 316 LOMA 320 LOMA 326 LOMA 330 LOMA 351 LOMA 356 LOMA 361 LOMA 371 LOMA 380 ACS 100 AIAA 200 AIAF 400 AIRC 410 AIRC 420 AAPA 273 AAPA 283 AAPA 303 AAPA 313 AAPA 323 ARA 440 PCS 391 PCS 392 PCS 393 UND 386 BIC

1

Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes

Yes

Yes

Yes

Yes Yes

Yes

Yes

Yes

Yes

Yes Yes

Yes Yes

Yes Yes

Yes Yes Yes Yes

Yes Yes

Yes Yes

Yes Yes

Yes Yes

Yes

Yes Yes

(July `06)3

Yes

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Yes

Yes

Yes

Yes

Yes

Yes Yes Yes Yes Yes Yes Yes

Yes

(May `06)

Yes Yes Yes Yes Yes

Yes

(July `06)

Yes

Yes

Yes

Yes

Yes

Yes

Yes Yes

Yes Yes Yes Yes Yes Yes Yes

Yes Yes Yes Yes Yes Yes2

Yes Yes Yes Yes Yes Yes

Yes

(May `06)

Yes

64

2 3

For information on Chinese exam availability and program announcements, visit www.loma-gc.com For details on BIC paper exams, visit www.loma.org/bic.asp LOMA 315 is available in French on I*STAR until the release of LOMA 316 in French on I*STAR.

EXAMS

Exam Fees

January­December 2006

For information on online designation program course fees, see pgs 56­57 and www.lomalearn.org.

Exam fees are based on a company's LOMA membership status, the type of exam (paper or I*STAR), and the location where the exam will be administered. Fees cover the cost of the examination, grading, and credit towards a designation. (Participation in LOMA Education Programs or activity does not constitute LOMA membership, nor does it qualify an organization for member company rates.) Member and nonmember companies will be invoiced for exam fees. Independent students must pay fees at the time of enrollment. All fees are shown in U.S. dollars and must be paid in U.S. dollars by VISA, MasterCard, American Express, check, money order, or bank transfer. Fees are nontransferable between students and courses. Exam fees do not include the cost of texts, study aids, or CE credit. After LOMA's official enrollment deadline, enrollments may not be cancelled. Fees are subject to change without notice. Examination Fees Per Course

Member Companies Paper Member Companies I*STAR Prometric1 Nonmember Companies/ Nonmember Companies/ Independent Students Independent Students Paper I*STAR Prometric1

LOMA 280­380 LOMA 316 ACS 100 PCS 391­393 AAPA 273­323 AIAA 200 ARA 440 AIRC 410, 420 UND 386 AIAF 400 BIC Additional Examination Fees Prometric surcharge1 Canadian surcharge

2

$80 N/A $140 $140 N/A $140 $160 $225 $225 N/A $60

$75 $75 $130 $130 $130 $130 $150 $210 $210 $210 $50

Member Companies

$165 N/A $260 $260 N/A $260 $280 $370 $370 N/A $100

$155 $155 $245 $245 $245 $245 $265 $350 $350 $350 $80

Nonmember Companies/ Independent Students

$85 $20

3

$85 $20 $5 $30 $125 $80

Nonmember Companies/ Independent Students

International administrative fee

$5 $30 $125 $40

Member Companies

Late enrollment fee (per student, per exam, paper exams only) Missed deadline fee (per student, per exam, paper exams only)4 Fee transfer Other Fees PAC fee (see page 83) Replacement awards LOMA transcript

1 2

$100 $25 $25

$150 $25 $25

Examinations administered at Prometric Testing Centers are also subject to the Prometric surcharge.

Certain exams administered in Canada, including those for independent students, are subject to a $20 (U.S.) per exam surcharge. This fee is in addition to the base exam fee and other applicable fees. The Canadian surcharge applies only to certain Fellowship-level exams and the ACS exam. All exams administered in Canada are subject to the Canadian Goods and Services Tax (GST). The GST applies to the exam fee, the Canadian student surcharge, and any applicable I*STAR and Prometric fees. LOMA does not collect the GST; Canadian companies and independent students must selfassess any GST liability they incur. Fees for certain paper examinations administered in locations outside the U.S. and Canada (U.S. territories and protectorates excluded) are subject to a $5 (U.S.) per exam fee to cover the administrative costs related to the management of international education programs. Only exam enrollments submitted via scannable paper forms are subject to this fee. Enrollments for paper exams submitted electronically via LOMANET or electronic file, and all I*STAR exam enrollments, are not charged this fee. The $5 fee is in addition to the base exam fee and other applicable fees. These enrollments require complex manual handling; therefore, a $125 (U.S.) late fee per student, per exam is charged. Late enrollment and missed deadline fees apply to paper exams only.

3

4

65

INDEPENDENT STUDENTS

Exam Options For Independent Students

Independent students have three options for taking their exams: Paper exams may be taken at an approved Third-Party Exam Center. Paper exams may be taken at your company, or another appropriate location, and you must appoint a proctor (to be approved by the Office of Registrar) to administer your exam. Computerized exams may be taken at Prometric Testing Centers throughout the United States and Canada. (See pages 60­61.)

Important Information for Independent Students

Enrollments for paper exams may not be canceled for any reason after the official enrollment deadline; enrollments for Prometric exams may not be cancelled for any reason LOMA must receive updated information for each cycle in which you are enrolled Any incomplete or incorrect paperwork forwarded to LOMA will be returned to the student for correction Fees are nontransferable between students, or between courses Switching courses without paying for the new course is prohibited Credits and/or refunds will not be given for the course for which you were initially enrolled Enrollment fees do not automatically include CE credit (see page 82)

Enrolling for Exams as an Independent Student

Independent students should enroll for examinations directly with LOMA. You have two choices for enrolling for paper exams--either via LOMANET, or by using the "Paper Transmittal Forms." N O T E Enrolling for exams does not automatically include CE Credit. See page 82 for more information on obtaining CE credit.

Fees and Fee Exceptions for Independent Students

Independent students in the following categories are permitted to pay LOMA member company fees for LOMA exams: Employees of a governmental agency, such as an insurance regulatory authority, the Social Security Administration, or the Department of Education Employees of an intergovernmental organization, such as the United Nations Full-time students in accredited colleges and universities Full-time teachers in accredited colleges and universities Members of the trade press working for widely recognized industry publications All other independent students pay independent fees as listed in the chart on page 65, and must pay all fees at the time of enrollment. All fees are shown in U.S. dollars and must be paid in U.S. dollars. You may pay for your exam enrollment by check, by money order, or by VISA, MasterCard, or American Express. Request for fee exception must be submitted at time of enrollment.

Independent Students Enrolling With Paper Enrollment Forms

The Off ice of the Registrar will provide you with an "Independent Student Enrollment Transmittal Form" and an optically scannable enrollment form. Complete instructions for filling out the forms may be found on the reverse side of the "Independent Student Enrollment Transmittal Form." These enrollment materials may also be found at www.loma.org/ StudentServices.asp. If you are enrolling as an independent student, you must pay all fees in full at the time of enrollment.

Independent Students Enrolling Via LOMANET

If you are enrolling to sit for a paper exam at a Third-Party Exam Center, your enrollment information can be submitted online at www.lomanet.org. Please refer to the "Key Dates" on page 6 for enrollment deadlines. To submit an enrollment via LOMANET, you must pay all exam fees by credit card at the time of enrollment.

Late Enrollments

You may enroll for paper examinations after the official paper enrollment deadline up until the official late enrollment/ LOMANET enrollment deadline listed in the "Key Dates" on page 6. A fee of $30 (U.S.) per student, per exam is charged to cover processing of late enrollments during this period. After this period, the fee is $125. This fee is in addition to the regular examination fee.

66

INDEPENDENT STUDENTS

Missed Deadline Policy

LOMA does not normally accept enrollments postmarked after the late enrollment deadline listed in the "Key Dates" on page 6. Such enrollments require complex manual handling; therefore, a $125 (U.S.) late fee per exam, per student is charged. This fee is in addition to the base examination fee.

Taking Paper Exams--Your Location

If there is not a Third-Party Exam Center available, you may elect a proctor to be approved by the Office of the Registrar. You must also submit an "Independent Student Enrollment Transmittal Form" available at www.loma.org StudentServices.asp. When sitting for a paper exam, we strongly advise that your proctor mail your answer sheet back to LOMA using a mail service that enables packages to be tracked in case they do not arrive at LOMA as scheduled. We also suggest that your proctor make copies of the answer sheets. These steps will assist LOMA's Office of the Registrar in the event that your answer sheets are lost or destroyed in the mail.

Fee Transfers

If you are unable to take a paper examination during the testing period in which you enrolled, you can purchase a one-time fee transfer. Fee transfers can be purchased for any reason, such as: Traveling on business on the exam date Illness on the exam date Not being prepared to take the exam Fee transfers can be purchased only once per enrollment. Transfers should be purchased via LOMANET through the "Check Enrollment Status" function. If you are unable to access LOMANET, please contact the Office of the Registrar for assistance (see page 5).

Taking Prometric Exams

Students may take their exams at Prometric Testing Centers throughout the United States and Canada. Prometric offers students a great deal of flexibility such as taking exams after regular business hours and even on Saturdays. If you are planning to take your exam at Prometric, please read pages 60­61 carefully.

Applying the Fee Transfer to a Paper Exam

Fee transfers for paper exams must be purchased prior to the deadline published in the "Key Dates" on page 6. To apply a fee transfer, you must re-enroll for the next paper exam testing period. Re-enrollment is not automatic. If you do not enroll for the next paper exam testing period, you forfeit both the exam fees and the transfer fee. N O T E Study materials are subject to change. Students are responsible for obtaining the correct version of all assigned study materials for the future testing period to which they transfer.

Taking Paper Exams--Third-Party Exam Centers

You may sit for your LOMA examination at a Third-Party Exam Center if one is available in your area. LOMA ThirdParty Exam Centers are member companies that offer this service to independent students on a voluntary basis, and are not available in every city or geographic area. To find a Third-Party Exam Center near you Visit the Student Services page at www.loma.org/StudentServices.asp Search LOMANET for a center in your city/state

67

EXAM PREPARATION

Determining the Study Materials You Need ........................................................ 68 Ordering Study Materials .................................................................................... 69 New Courses and Upcoming Study Materials Changes ................................... 70 Testing Standards and Recommended Test-Taking Methodology .................... 70 Study Aids and Other Resources ....................................................................... 71

Determining the Study Materials You Need

To determine the materials you will need, consult the information provided in this Catalog for each course for which you are enrolled (see "Courses"). Note the title, edition, and/or copyright date of all assigned study materials. When you obtain your study materials, check the materials you receive against those listed in the Catalog to be sure you have the correct study materials. This Catalog and LOMA are the final authorities on textbook and other study material questions. All exams, I*STAR/Prometric and paper, are based on current study materials assignments. As a student, you are responsible for studying the correct materials assigned for the exam cycle during which you will take your exam. LOMA currently publishes new editions of books on a May 1st and November 1st schedule. When a new edition of a text is noted in this Catalog, you can expect the f irst computerized and paper exams to be available as follows

Your Ed Rep will tell you how to obtain assigned and recommended study materials for the course(s) in which you enroll; the method varies from company to company. Regardless of whether your company distributes study materials to you or you order study materials for yourself, You are responsible for obtaining assigned study materials in adequate time to prepare for exams You are responsible for obtaining the correct edition(s) of study materials If you are an independent student or your company does not provide study materials, you may order them directly from PBD. Except as noted in the "Courses" section for certain Instructor's Kits, study materials should not be ordered from LOMA. Ed Reps receive Textbook Order Forms with enrollment materials each cycle. Additional order forms and current pricing information are available on LOMA's Web site, www.loma.org/StudentServices.asp. N O T E Past exams are not recommended as study aids and are not available from LOMA or PBD.

For Text Published

I*STAR/ Prometric Exams Are Available

July 2006 January 2007

First Paper Exams Are Available

November 2006 May 2007

May 2006 November 2006

Students who take I*STAR/Prometric exams affected by curriculum changes or those who want outgoing editions of textbooks should order early. I*STAR/Prometric students have only two months (May-June or November-December) following the new or revised edition's publication dates to sit for exams based on previously assigned study materials. LOMA makes every effort to keep supplies of textbooks at LOMA's book distributor, PBD Worldwide Fulfillment Services (PBD), through the last administration of paper exams for a course in which a textbook is scheduled to change.

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Ordering Study Materials

All textbooks and study materials listed in this Catalog (except those noted)--should be ordered from C O N T A C T PBD Worldwide Fulfillment Services P.O. Box 930108 Atlanta, Georgia 31193-0108 Tel: 800-887-3723 / 770-280-4178 Fax: 770-280-4150 E-mail: [email protected] Web site: www.pbd.com

Commercially Published Instructor's Kits

Virtually all of the textbooks and study materials for LOMA Education Programs are available from PBD. However, a few commercially published instructor's kits must be ordered directly from LOMA. Commercially published instructor's kits are available for LOMA 305, LOMA 330, LOMA 351, LOMA 356, LOMA 380, PCS 391, and AIAA 200. These books are not available to students. Commercial publishers allow LOMA to make their instructor's kits available only to instructors of LOMA classes that Have a minimum of five students enrolled for the class Meet weekly or at regularly scheduled intervals Designate an official instructor Ed Reps requesting these instructor's kits must submit their requests on company letterhead to LOMA's Education & Training Division and specify the number of students participating in the class, the class schedule, and the name and title of the instructor. Commercially published instructor's kits are made available to qualifying instructors at no charge. However, prepayment of shipping and handling charges is required. The following chart lists shipping and handling charges for commercially published instructor's kits:

LOMA strongly encourages you to call, order online, or e-mail orders to PBD. These methods are faster than mailing orders. When ordering books, you must include your LOMA company number and must use the shipping table provided on the Textbook Order Form. Companies who want customized service arrangements should contact PBD before placing orders for study materials. LOMA assumes no responsibility for any special arrangements made with PBD concerning order handling.

Study Materials By Language

For information on how to order books in Bahasa Indonesia, see page 40; Chinese, see page 39; French, see page 45; Korean, see page 42; Portuguese, see page 53; Spanish, see page 50.

United States Canada

Other

Shipping

Delivery of all in-stock items can be expected within 3 to 10 business days from receipt of your order. All orders must be prepaid in U.S. dollars unless other arrangements are made directly with PBD. Due to the differing costs and regulations of the customs offices of each country, PBD cannot be responsible for additional customs charges incurred with orders. These costs are not included in the shipping or handling fees. Please take note of your country's customs regulations when placing an order.

One Manual $20 (U.S.) $30 (U.S.) $15 (U.S.) Two Manuals $30 (U.S.) $40 (U.S.) $20 (U.S.) Three Manuals $40 (U.S.) $55 (U.S.) $25 (U.S.) Four or more Contact LOMA's Education & Training Division Manuals Tel: 1-800-ASK-LOMA, ext. 517 or Special 770-951-1770, ext. 517 Inquiries Fax: 770-984-3742

E-mail: [email protected]

Billing Inquiries for Study Materials

If you have questions about a study materials invoice or billing related matter contact C O N T A C T PBD Worldwide Fulfillment Services P.O. Box 930108 Atlanta, Georgia 31193-0108 Tel: 800-887-3723 / 770-280-4178 Fax: 770-280-4150 E-mail: [email protected] Web site: www.pbd.com

All commercially published instructor's kits will be shipped by the most economical and traceable method.

Teaching Guides

Teaching guides for LOMA 311 and LOMA 326 also must be ordered directly from LOMA by contacting the Education & Training Division by phone (1-800-ASK-LOMA, ext. 517, or 770-951-1770, ext. 517). These teaching guides include an outline that ties together the text with the practice questions and sample exam from the test preparation guide. The teaching guides will be made available to customers as a stapled printout for no cost other than a shipping and handling fee. The amount of the shipping and handling fee will be the same as for commercially published instructor's kits. The customer does not have to provide evidence of classroom activity in order to receive LOMA-developed teaching guides.

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New Courses and Upcoming Study Materials Changes

The following courses are scheduled to have new study materials published during 2006. Please refer to the previous section "Determining the Study Materials You Need" on page 68 for information on how exams are affected by curriculum changes.

Available November 1, 2006

UND 386 Life and Health Insurance Under writing, Second Edition (2007); (LOMA; ISBN 1-57974-303-X) [PBD Order # UND 386-10-07]. Test Preparation Guide for UND 386 (2007); (LOMA; ISBN 1-57974-304-8) [PBD Order # UND 386-40-07].

Legislative Changes Affecting Course Materials & Exam Questions

While LOMA makes every attempt to ensure that curriculum materials include accurate and up-to-date information, occasionally new legislation or court decisions render certain parts of texts inaccurate. It is LOMA's policy not to include exam questions based on inaccurate material. In the event a change invalidating a question occurs after an exam has already been developed, credit will be given for all responses to that question.

Testing Standards and Recommended Test-Taking Methodology

For all exams, LOMA complies with the guidelines published in Standards for Educational and Psychological Testing by the American Educational Research Association, the American Psychological Association, and the National Council on Measurement in Education. LOMA's examinations are developed under rigorous quality control processes. LOMA is one of the few testing services to invite an independent testing expert to conduct a comprehensive evaluation of its testing practices. The most recent audit was conducted by Educational Testing Service (ETS), the world's largest private nonprofit educational assessment and measurement institution. ETS summarized its findings in a report that commended LOMA for "attention to issues of fairness and equity in test development and delivery."

The minimum passing score for all LOMA exams is 70 percent on a 100-point scale. Your final score may increase slightly for several reasons. In an effort to maximize fairness to all students, LOMA awards students full or partial credit for test questions that, after test administration, are found to be faulty for any reason. In instances in which the actual test difficulty level proves significantly greater than the target difficulty level for a course, LOMA may compensate students through application of recognized and accepted psychometric techniques to adjust scores; in no case, however, will a student's score be lowered in instances in which a test proves easier than the target difficulty level. In all test-grading policies and procedures, LOMA maintains standards designed to maximize fairness to the student body. Your achievement on a test may be influenced by adhering to certain test-taking strategies that are unrelated to your knowledge of course content alone. Full elaboration and illustrations of these test-taking strategies appear in the study aid for a course. Students who use LOMA study aids have consistently demonstrated higher pass rates than students who do not.

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Study Aids and Other Resources

The "Assigned Study Materials" and "Helpful Introductory Materials" in the "Courses" section of this Catalog are excellent ways to improve your test scores and understanding of LOMA course material. Studies indicate that students who use LOMA study aids to prepare for exams consistently perform significantly better than students who do not use study aids. LOMA's new online designation program courses contain all the study aids found in printed test preparation guides plus additional interactive learning aids. LOMA Education Programs are designed for independent study. All exam questions are answerable either directly from the assigned materials or by application of principles and concepts in the assigned materials.

Study Groups and Mentors

If there are no classes available in your area, you may wish to form or join a study group. A study group consists of students who meet to review and discuss the material covered in a particular course. Many students find that the structure of meeting at regular intervals helps them monitor their progress. Some students also find that they increase their understanding of study materials through discussions with other students. Your Ed Rep may be able to help you get in touch with other students enrolled for the same course in which you are enrolled; you can then contact those students to discuss the possibility of forming or joining a study group. If neither classes nor study groups are an option for you, consider asking someone to serve as your LOMA mentor. A mentor may be an FLMI, FFSI, or other LOMA designation holder who assists you by providing encouragement and helping you to understand some of the more complex concepts covered in the program. Your Ed Rep or local LOMA Society can assist you in finding a LOMA mentor. To locate the nearest www.loma.org/societies.asp. N O T E LOMA Society, visit

Classes and Instructor's Kits

Many organizations establish classes to help students prepare for exams. Classes may be taught by professional instructors or by individuals who specialize in a certain subject matter. For information on the availability of classes in your area, contact your Ed Rep and/or your local LOMA Society. LOMA does not sponsor classes or track which organizations do. Class attendance, when combined with the use of LOMA study aids, is a proven means of increasing a student's chances of passing an examination. A LOMA study of 250,000 exam results demonstrated the effectiveness of class attendance as a means of preparing for an examination. The impact of class attendance was even more pronounced when students also used a LOMA study aid. Students who attended classes and used study aids to prepare for examinations had an overall pass rate of 82.26 percent, compared to an overall pass rate of 67.63 percent for students who did not use a study aid or attend a class. LOMA-published Instructor's Kits for ACS 100 and LOMA Courses 280, 286, 290, 301, 320, 361, and 371 may be purchased from PBD by anyone to facilitate class teaching. Commercially published instructor's kits and teaching guides are made available only to course instructors through LOMA. (See page 69.)

Note: When you are taking I*STAR or Prometric exams, it is important to discipline yourself, to develop a study schedule, and to set a target date for the exam. It is also important to make sure you use the correct study materials based on the exam period in which you will take the exam. All I*STAR/Prometric grades are final.

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Procedures .......................................................................................................... 72 Taking I*STAR Exams ......................................................................................... 72 I*STAR Tech Support During Exams .................................................................. 72 Locations for Taking Exams ................................................................................ 72 Exam Room Conditions ...................................................................................... 72 Using Calculators ................................................................................................ 73 Students with Special Needs .............................................................................. 73 Paper Exam Booklets .......................................................................................... 73 Returning Answer Sheets .................................................................................... 73 Violations of Exam Administration Procedures .................................................. 73 Exam Grades ....................................................................................................... 74 Grading Paper Answer Sheets ............................................................................ 74 I*STAR and Prometric Grades ............................................................................ 74 Regrade Policy .................................................................................................... 74 Exam Question Challenges ................................................................................ 74 Text References ................................................................................................... 74

Procedures

Except where noted, the following procedures apply to the administration of paper, I*STAR, and Prometric examinations: All paper exams must be taken according to LOMA's "Paper Exam Schedule." (See page 63.) Plan to arrive at the exam facility at least 30 minutes before your exam begins. You may be required to furnish photo identification when taking an exam. If you arrive after the scheduled starting time for your exam, your exam may not be accepted by LOMA for grading. "Official Exam/Proctor Instructions," mailed along with examinations to all paper exam proctors, must be followed. Students may not consult, discuss, review, or in any way use anyone else's answers or accept unauthorized assistance during the examination. During the time of the examination, students may not have in their possession any outside materials including, but not limited to notes, textbooks, unauthorized calculators, tables, charts, graphs, cell phones, pagers, or Personal Digital Assistants (PDAs), e.g. Palm Pilots or BlackBerrys.

LOMA does not limit the number of times a student may enroll for and take an I*STAR exam. Students who passed an exam previously may still take the exam again on I*STAR, but only the first passing score from each exam will be used to calculate the student's average for "With Honors" and "With Distinction" considerations. (See page 75.)

I*STAR Tech Support During Exams

Although disruptions of I*STAR service are rare, LOMA has established procedures to assist Ed Reps in the event of a service interruption. The LOMANET HelpDesk can provide you with a copy of the "Official I*STAR Interruption Policy." For more information, call the HelpDesk at 770-984-3782, or e-mail [email protected]

Locations for Taking Exams

You will take your exam in a Third-Party Exam Center, your company's home office, or secondary location. Either your Ed Rep or a proctor, acting as a disinterested third party and appointed by your company or LOMA, will supervise and administer exams. LOMA reserves the right to assign you to take your exam in one of the Third-Party Exam Centers. The Registrar cannot guarantee that you will be assigned to the center you select.

Taking I*STAR Exams

Your student ID number and LOMANET password are required for I*STAR exams. If your current e-mail address has been input into LOMANET, you can go to www.lomanet.org and request your password be e-mailed to you. You can also request your password by sending an e-mail to [email protected], or by completing a "Password Request Form" available at www.loma.org/StudentServices.asp.

Exam Room Conditions

Paper exam proctors must follow standard procedures outlined in the "Official Exam/Proctor Instructions" published each cycle. I*STAR exam proctors must follow the guidelines on the "I*STAR Certification Form," available on LOMA's Web site. Exams that are not administered under proper conditions

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will not be accepted for grading. Members of LOMA staff, councils, committees, and local LOMA Societies may visit exam sites during exam administration to observe room conditions and procedures.

Violations of Exam Administration Procedures

To protect the LOMA designations while ensuring the credibility and rights of organizations and individuals participating in the Programs, a due process procedure is used when violations of standards that govern the administration of exams are suspected. The procedure involves three steps: Determining the existence of a possible violation Investigating the suspected violation Communicating the findings and sanctions imposed, if any, to the affected parties When LOMA determines that a suspected incident of cheating or suspected violation of paper, I*STAR, or Prometric exam administration procedures is severe enough to compromise the integrity of the programs, LOMA will investigate the allegations under the provisions of its due process policy. Upon notification of a potential violation, the Registrar is responsible for investigating whether, in fact, a violation has occurred, and, if so, who committed the violation. Affected parties have the right to appeal both the findings of the investigation and the sanctions imposed. An impartial panel will review the case and make a final decision. Student grades that are the subject of the investigation will be removed from the permanent record and placed in a suspense file until the investigation is resolved satisfactorily. The Office of the Registrar will not issue any transcripts reflecting credit for exams under investigation until the matter is resolved. In the event that suspected cheating or maladministration is confirmed through investigation, the grades from the affected exams will be permanently removed. Students involved in cheating will be suspended from any further participation in exams for a period determined by implementation of the due process policy. The complete due process policy can be found on LOMA's Web site at www.loma.org/StudentServices.asp.

Using Calculators

LOMA allows students to use LOMA-approved calculators during LOMA exams. Only calculators bearing the official LOMA logo are permitted in the exam room during LOMA exams; all other calculators without the official logo, even if of the same brand and type as the official calculator, are prohibited. This policy facilitates proctor detection of unauthorized calculators, which might give students an unfair advantage. LOMA examinations will not include any questions that require the use of a financial calculator. At some locations, Ed Reps and/or proctors lend official LOMA calculators to students during exams; some locations require students to provide their own. Check with your Ed Rep and/or proctor regarding availability of calculators. The official LOMA calculator is sold through PBD [PBD Order # CALC-01].

Students with Special Needs

We make every effort to accommodate the needs of students with disabilities or other special needs by granting permission for special arrangements on a case-by-case basis. Ed Reps interested in requesting permission for special accommodations for a student should forward a detailed letter to the Registrar explaining the student's needs and the reason for such accommodations. Requests must be submitted at least three weeks before the examination.

Paper Exam Booklets

When you finish your exam, you must return your exam booklet to your proctor.

Returning Answer Sheets

Your Ed Rep or proctor must return completed answer sheets and proctor reports to the Office of the Registrar following the guidelines in the "Official Exam/Proctor Instructions." Failure to follow these instructions may result in answer sheets not being accepted for grading. N O T E You must follow all exam administration policies explained to you by the Ed Rep or proctor; failure to do so may result in sanctions being imposed on you and your company.

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Exam Grades

The passing grade for all exams is 70 percent. On a 75-question exam, you must correctly answer 53 questions to pass. On a 50-question exam, you must answer 35 questions correctly to pass. LOMA provides students with numerical scores for grades of 70 and above. Scores below 70 are listed only as F+ or F. Exam results are reported to Ed Reps as follows: P F+ F -- Indicates a passing score -- Indicates a failing score within 10 points of passing -- Indicates a failing score 11 or more points below passing

Exam Question Challenges

If you believe a question on a paper or I*STAR exam was misleading, unfair, or contained errors, you may submit an exam question challenge. LOMA cannot act on challenges received after the deadline. (See page 6.) This policy allows all students who took a paper exam to benefit from any legitimate challenges before grades are posted while avoiding any unreasonable delays in LOMA's ability to process and deliver students' grades. Independent students may forward their challenge(s) directly to LOMA's Director, Examinations Department. LOMA encourages you to fax your challenge to the Director, Examinations Department at 770-984-3742, or to use express mail, or to send an e-mail to [email protected]

DN -- Indicates a student "did not sit" for the exam (not a failure) You can receive your grade via e-mail if you select that delivery option in your student record in LOMANET. You may also view your grades on LOMANET.

Text References

Text References for most paper exams are available on LOMA's Web site at www.loma.org/StudentServices.asp the Monday following the exam week. Please note that text references are only available for a limited time. They are removed approximately 7 months after the exam. After text references are removed from the Web site, they are no longer available from LOMA. Text References enable students to review material tested on the paper exams. LOMA provides Text References rather than answers to exam questions to facilitate the learning process. LOMA will not supply Correct answers to the exam A copy of your answer sheet Information on which questions you missed Copies of old exam booklets N O T E Your student ID and password are needed to login to LOMANET. To have your password e-mailed to you, click on Password Request.

Grading Paper Answer Sheets

All answer sheets are scored on an optical scanning machine using carefully controlled procedures to guarantee accuracy. During grading, a number of statistical analyses are also performed to ensure accuracy. Psychometric techniques are employed to ensure a consistent level of difficulty. All grading is done by LOMA, and decisions regarding exam results are final. Exam scores for paper exams are available via LOMANET approximately one month after the paper exams are administered. See "Key Dates" on page 6.

I*STAR and Prometric Grades

When you complete an I*STAR or Prometric exam, the system will show you within minutes whether you passed the exam. You will also be able to view a "Performance Analysis" in your student record in LOMANET for I*STAR and Prometric exams. This report indicates the percentage of questions you answered correctly from each chapter of the study materials.

Regrade Policy

You may request a regrade of your paper exam by contacting the Office of the Registrar directly, or by asking your Ed Rep to submit a request in writing within three months of the exam date, accompanied by a payment via check or credit card number for $50 (U.S.) per exam. Requests should be directed to LOMA's Office of the Registrar and the regrade fee will be refunded only if LOMA has made an error in your grade. All regrading is done manually. Notification of the regrade results will be sent to you when the regrading is complete.

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AWARDS, RECOGNITION, AND OTHER BENEFITS

Awards ................................................................................................................. 75 Earning Awards With Honors or With Distinction ................................................ 75 Replacement Awards ........................................................................................... 76 Top Student Awards ............................................................................................ 76 The LOMA Store .................................................................................................. 77 LOMA Societies ................................................................................................... 77

Awards

LOMA provides personalized certificates and diplomas to students automatically upon completion of the appropriate levels of LOMA Education Programs. Names appear on awards as they are listed on LOMA student records and do not include other designations or titles. Awards for paper examinations are sent to Ed Reps for distribution in February (from the November paper exams) and in August (from the May paper exams). Awards for I*STAR and Prometric examinations are mailed monthly. All certificates and diplomas will state the month and year in which the student passed the final exam to earn the designation. As soon as you receive notification that you have successfully completed all the requirements of your Program, you may begin using your designation proudly on your business cards, stationery, and nameplates. Logos for most designations can be downloaded at www.loma.org/StudentServices.asp for this purpose.

85% or greater, unrounded average grade for these specific courses of each designation: FLMI, FFSI, AIAA, AIRC, and ARA--All required courses except LOMA 280 and LOMA 290. AAPA--All required courses. ACS--All required courses and electives (unless ACS was earned through the traditional track, in which case all required courses with the exception of LOMA 280 and LOMA 290). The Canadian P&C track for the ACS cannot be earned "With Honors." PCS--All PCS courses and all five ACS courses (unless ACS was earned through the traditional track, in which case all required courses with the exception of LOMA 280 and LOMA 290). "With Honors" for the PCS earned with the Canadian ACS P&C track is based on the average for ACS 100, PCS 391, PCS 392, and PCS 393. N O T E A grade of DN ("did not sit") has no effect on earning a designation "With Honors" or "With Distinction."

Awards For Independent Students

LOMA provides personalized certificates and diplomas to independent students automatically upon completion of the appropriate levels of LOMA Education Programs. Your award will be sent to your address of record, and will arrive by February 15th (for the November paper exams) and by August 22nd (for the May paper exams). Awards for Prometric exams are mailed monthly. LOMA cannot be responsible for lost awards in the event a student has moved and not updated their mailing address with the Office of the Registrar.

FLMI Level I Certificates

A personalized certificate is awarded to all students for completing Level I of the FLMI Program. Students who complete Level I of the FLMI Program in French or Spanish will receive a certificate in that language. Certificates for students who participate in the Chinese Program will be printed in English.

Earning Awards With Honors or With Distinction

You may earn Associate Program and PCS designations "With Honors," and earn the FLMI and FFSI designations "With Distinction." In order to earn a designation "With Honors" or the Fellowship-level designations "With Distinction" you must meet the following qualifications: No required or elective courses may be failed. Credits earned from other associations do not count toward the average, except the ACS P&C track (U.S.). For each requirement in any designation path, only the first course taken will be counted in the average score for earning "With Honors" or "With Distinction."

FFSI Level I Certificates

A personalized certificate is awarded to all students for completing Level I of the FFSI Program. Currently, Level I certificates for the FFSI Program are only available in English.

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FLMI and FFSI Awards

When you earn the FLMI or FFSI, you will receive the following from LOMA: A personalized diploma One year's complimentary online subscription to Resource, LOMA's award-winning monthly magazine for financial services management An invitation to LOMA's Annual Conference and Conferment (see page 78) N O T E Fellows may contact the Resource subscription coordinator at 770-984-3766 for information on print subscriptions to the magazine.

Upon completion of your LOMA coursework, contact LOMA or log into www.lomanet.org to request a "Professional Education Transcript." Send the transcript along with your request for a diploma to IIA Exam Development Department, Attention: Donna Garrison, 720 Providence Road, Malvern, PA 19355-0700. If you have questions about your award, you may contact Sandy Bowman by phone at 610-644-2100.

AIAA, AAPA, AIRC, ARA, CPFS, CPLHI, PFSL, and PFLP Awards

Students who successfully complete these LOMA designations will receive a personalized diploma from LOMA, and are entitled to use the appropriate designations after their name.

UND and BIC Certificates

Students who successfully complete UND 386 or the Bank Insurance Compliance: Fundamentals course will receive a personalized certificate from LOMA.

ACS Awards

A personalized diploma is awarded for the completion of the entire Associate, Customer Service (ACS) Program. Upon successful completion of all program requirements you are entitled to use the designation ACS. If you complete any course in the ACS Program in French or Spanish, you will receive your ACS diploma in that language unless you request an English diploma through your Ed Rep.

Replacement Awards

If an award for a LOMA designation program was never received or was received in damaged condition, LOMA will replace it free-of-charge within one year of issue. However, payment of $25 (U.S.) is required for all other replacements, such as an award not being received because a student's record has not been updated with a current address. To request a replacement award, complete an "Award Replacement Order Form" from www.loma.org/ StudentServices.asp and forward it to the Office of the Registrar with your payment by check, money order, or credit card of $25 (U.S.). There is no charge for replacement of the UND, PCS, or BIC certificates. LOMA will not process requests without prepayment and will not pay for replacement certificates or diplomas resulting from company or student failure to check names and spellings before award orders were processed. Replacement awards take approximately 8 to ten weeks to process.

PCS Awards

Students who successfully complete PCS Program requirements are entitled to use the designation PCS (Professional, Customer Service). The PCS designation supercedes the ACS designation. In no case should both designations be used together. Students who successfully complete the three PCS courses without having completed the ACS Program will receive a personalized certificate from LOMA.

AIAF Awards

When you complete the five courses required in the life and health track of the Associate, Insurance Accounting and Finance (AIAF) Program, you must notify the IIA that you have completed your LOMA requirements to earn the designation. Once they verify that you also have the required IIA courses, the IIA will issue you an AIAF diploma, and you are entitled to use the AIAF designation after your name. For contact information for the IIA, see page 18. Students who successfully complete AIAF Program requirements are eligible to receive a diploma and may use the designation after their name. Although this designation is jointly awarded by LOMA and the IIA, diplomas for the AIAF are mailed to students by the IIA upon completion of all LOMA and IIA courses. LOMA does not maintain records regarding completion of the AIAF designation and cannot answer questions about the mailing of diplomas for this designation.

Top Student Awards

Each year, LOMA recognizes the top student in each of its designation programs in the Asia Pacific and Americas region. The top student is the individual with the highest average score in all courses required for the designation. Top student award criteria is adjudicated based on the previous calendar year. Top students are notified of their accomplishment in the spring and are invited to LOMA's Annual Conference and Conferment. At the conference, top students are recognized and presented with a plaque. Both the student's Ed Rep and President & CEO are notified of the student's academic achievement. Top students are also recognized in Resource magazine, Contact: The Newsletter for Ed Reps, on LOMA's Web site, and in additional industry publications.

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Education Awards

To recognize outstanding performance, learning achievements, and continuous commitment of our global members to grow the industry's professionalism level on the worldwide basis, LOMA has established the following four annual corporate award programs: LOMA Education Award­ This award recognizes individuals who have made an outstanding contribution to industry education. Designed to provide recognition to an individual who has made an outstanding contribution to the LOMA's Insurance Education Programs and to insurance and financial services industry learning and development as a whole, the LOMA Education Award is LOMA's highest education honor. Excellence in Education Award­The Excellence in Education Award recognizes companies on the worldwide basis doing an outstanding job of developing their human resources through the use of LOMA's learning and development programs. This award recognizes the commitment made by these companies to support and encourage professional development for their employees. Award criteria focus on superior examination grades and continual average growth in enrollment numbers during the previous year. Specifically, the criteria require that a company Achieve a pass rate in the top 25% of participating companies Exhibit growth in the numbers of exam enrolled Be a regular, associate, or affiliate member of LOMA Enroll employees in a minimum of 20 exams throughout the calendar year Educational Achievement Awards­The Educational Achievement Awards recognize the 15 companies worldwide in each individual, regional, and global levels with the greatest participation in LOMA's learning and development programs. The winners represent a broad spectrum of companies in terms of size, location and the markets they serve, but all have established a corporate culture that encourages employee involvement in industry education and recognizes employees for successful educational initiatives. The winner companies are selected based on their total number of enrollments during the previous calendar year. Educational Quality Award­ The Educational Quality Award recognizes member company's history of learning excellence and commitment to professional development. The award identifies member organizations with very strong leadership that have demonstrated a cultural commitment to continuous employee professional development and industry as a whole. Specifically, the criteria require that a company A company's strategic commitment to continuous employee development Senior management involvement in and support of employee professional development throughout the organization Documented corporate wide policies providing for the support of students:

Role of LOMA's educational courses and professional development resources within the company Support of industry wide professional development: Length of demonstrated history of all of the above This award is application based and qualitative in nature with the above criteria being looked at in total and based on LOMA's knowledge of industry norms and best practices. For information on these awards and qualifying criteria, please visit LOMA's Web site at http://www.loma.org/EdAwards.asp or email to us at [email protected]

The LOMA Store

Shop the LOMA Store, LOMA's online store, for LOMA items to recognize students, Ed Reps, and LOMA designees. Visit the LOMA Store at www.loma.org, to preview items, and place your order directly with PBD. (See page 69.)

LOMA Societies

Today's LOMA Societies have evolved out of the 40+ FLMI Societies that have been formed since 1943. LOMA Societies provide Society members, LOMA students, and financial service professionals with opportunities for continuing education and professional growth. Through speakers, seminars and social activities, LOMA Society members can benefit personally and professionally with other professionals in their area. LOMA Societies benefit the financial services industry, LOMA designation holders, and their communities. Although each LOMA Society takes on the character of its local business environment, they all share the following goals: Promoting continuing professional development Fostering recognition of the FLMI, FFSI, and other LOMA designations Assisting others in earning LOMA designations Encouraging professional, educational, and social relations among LOMA designees, students, and financial services professionals Management and leadership skills can be developed or enhanced by serving on the board of a LOMA Society. LOMA Society Officers manage the Society for a one-year term, although some elect to serve for several terms and/or serve in additional roles on the board. Many Societies also have committees that handle specific functions, such as membership, public relations, and education. Being a Society Officer or committee member is an excellent professional and personal development experience. To find out if there is a LOMA Society near you, visit www.loma.org/societies.asp. If you are interested in starting a Society in your area, send an e-mail to [email protected] and the LOMA Society Support Team will help you get started.

77

LOMA ANNUAL CONFERENCE AND CONFERMENT

LOMA Annual Conference and Conferment

LOMA designations are officially conferred each year at LOMA's Annual Conference and Conferment. While attendance at the conference is not required for LOMA graduates, it is an excellent opportunity to hear dynamic speakers address industry issues and to meet and socialize with peers. Conference attendance is open to all LOMA designees, Ed Reps, company management, and guests. The conference program includes presentations by motivational speakers and prominent figures from business, politics, academia, and the financial services industry. Concurrent sessions feature financial services professionals addressing industry-specific topics. New designees participate in the official conferment ceremony at a gala banquet on Tuesday evening. Students who earn their designations between September 1st of the previous year and August 31st of the current year will be recognized at LOMA's Annual Conference in the current calendar year. For example, if you earn your LOMA designation by August 31st, 2006, you will be recognized at the 2006 conference in San Francisco, California. If you earn your designation after August 31st, you will be recognized at the 2007 conference in Quebec City, Quebec. Registration for the conference is generally completed by mid-August. LOMA's Meetings Department can provide you with information on how to register; call 770-984-3714, fax 770-984-6419, or e-mail [email protected] for more information. If you have just earned a designation, be sure to inform the Meetings Department when you contact them. Current and future Annual Conference sites are: 2006--San Francisco, California September 17­19, 2006 2007--Quebec City, Quebec, Canada September 16­18, 2007 2008--San Diego, California September 21­23, 2008 Dates and locations for LOMA's Annual Conference and Conferment are continually being set. Visit www.loma.org/ annualconference.asp for the latest updates.

International Company Conferment

To recognize the significant accomplishments of International professionals earning LOMA designations, members of LOMA's executive leadership are available to host conferment ceremonies at company locations outside the United States and Canada. For information on hosting a conferment ceremony, fees, and more, contact [email protected]

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CREDIT

LOMA Course Credit ............................................................................................ 79 LOMA's Global Campus ...................................................................................... 79 University/College Credit ..................................................................................... 79 Academic Credit Recommendations .................................................................. 81 Professional License Credit/CE Credit ................................................................ 82 Credit Towards Other Designations .................................................................... 82 Credit from Other Sources .................................................................................. 82 Professional Achievement Credits (PACs) in the FFSI Program ......................... 83 Requesting a "Professional Education Transcript" ............................................. 84 Thank you ............................................................................................................ 84

LOMA Course Credit

Completed LOMA courses are valuable to your career and can also benefit you outside the office when they are used For academic credit at colleges and universities To meet continuing education requirements To fulfill the prerequisite or course requirements in other educational programs Many LOMA courses qualify for college and continuing education credit, and many are accepted for credit in other designation programs. LOMA also accepts some courses from other industry education programs for credit in LOMA Programs. LOMA Education Programs do not accept credit for college/ university coursework completed. Honorary diplomas are not awarded.

University/College Credit

In addition to the specific partnerships and agreements established between LOMA and selected universities, more than 400 colleges and universities throughout the world have granted LOMA students credit for LOMA courses completed. Academic credit is not automatically earned when you pass a LOMA exam. Each educational institution grants credit at its own discretion based on its curriculum and policies. Many institutions rely on credit recommendations established by the National Program on Noncollegiate-Sponsored Instruction (NPONSI) in making credit determinations. A complete list of NPONSI academic credit recommendations appears on page 81. To request university or college credit for completed courses 1) Notify the appropriate university official and apply for credit at the time of formal application for admission to or for further study at the university. 2) Request, in writing or online, that LOMA send a "Professional Education Transcript" to the university. Complete information on how to request a professional education transcript is included on page 83.

LOMA's Global Campus

LOMA has partnerships with prestigious colleges and universities around the world that can help you earn a bachelor's and master's degree more quickly and easily than ever before. Whether you are interested in an associate's degree, a bachelor's degree, or an MBA, and whether you want a distance learning program or a classroom-based experience, LOMA and its partners have a program that can meet your needs. For more information, visit http://www.loma.org/ globalcampus.asp.

79

2006 LOMA Annual

Conference

and Conferment

San Francisco, California September 17-19, 2006 Westin St. Francis Hotel

80

www.loma.org/annualconference.asp

LOMA Education Programs--Academic Credit Recommendations*

CURRENT AND FUTURE COURSES

Course Number

LOMA 280 LOMA 286 LOMA 290 LOMA 301 LOMA 305 LOMA 310 LOMA 315 LOMA 311 LOMA 320 LOMA 326 LOMA 330 LOMA 340 LOMA 351 LOMA 356 LOMA 361 LOMA 371 LOMA 380 ACS 100 PCS 391 PCS 392 PCS 393 AIAA 200 UND 386 AIAF 400 AIRC 410 AIRC 420 AAPA 273 AAPA 283 AAPA 303 AAPA 313 AAPA 323 ARA 440

Course Title

Principles of Insurance: Life, Health, and Annuities Principles of Financial Services and Products Insurance Company Operations Insurance Administration Personal Financial Planning Legal Aspects of Life and Health Insurance Business Law for Financial Services Professionals Life and Health Insurance Marketing

Recommended Degree Semester Hours Category**

2 3 3 3 3 3 3 3 LD/A LD or A LD or A LD or A UD UD UD UD

Subject Area(s)

General Elective Financial Services Insurance Insurance Financial Services Business Law, Insurance, Legal Studies Financial Services Business Administration, Insurance General Management Management Information Systems Finance Financial Services Finance, Accounting, Insurance Finance, Insurance

Financial Services Marketing--Currently Under Review Management Principles and Practices Information Management in Insurance Companies Financial Services Environment Investment Principles and Institutional Investing Accounting and Financial Reporting in Life Insurance Companies Managing for Solvency and Profitability in Life Insurance Companies Foundations of Customer Service Customer Behavior: Consumer Behavior and Beyond Customer Contacts: Strategies and Operations Customer Relationship Management Agency Admininstration Underwriting Life and Health Insurance Statutory Accounting in Life and Health Insurance Companies Regulatory Compliance: Companies, Producers, and Operations Regulatory Compliance: Insurance and Annuity Products Annuity Principles and Products Marketing, Distribution, and Uses of Annuities Annuity Systems and Administration Financial Aspects of Annuities Regulation and Taxation of Annuities Reinsurance Administration 3 3 3 3 3 3 LD or A, UD UD UD UD LD UD

Financial Services and Products for Organizations--Currently Under Review 2 3 2 2 3 2 3 2 2 1 1 1 2 1 2 LD or A UD LD or A, UD LD or A, UD LD or A, UD LD or A, UD UD UD UD UD UD UD UD UD UD Business Administration, Office Administration Marketing Business Administration Business Administration Office Management, Administrative Office Systems Insurance Insurance, Accounting, Business Administration Insurance Insurance Insurance, Business Administration Insurance, Business Administration Insurance, Business Administration Insurance, Business Administration Insurance, Business Administration Insurance, Business Administration

*Subject to change without notice. For additional information on evaluations, contact National Program on Noncollegiate Sponsored Instruction (NPONSI), Education Building Addition, Room 975, 89 Washington Avenue, Albany, New York 12234; phone, 518-486-2070; e-mail, [email protected]; Web site, www.nationalponsi.org. **Suggested Level: LD/A­Lower Division Undergraduate or Associate; UD­Upper Division Undergraduate; G­Graduate Degree

NOTE: Parts/courses offered in previous years may sometimes be used to receive college credit under their original names

based on their course descriptions. Contact NPONSI at the address above for a complete course/suggested credit listing.

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Professional License Credit

Life and health agent continuing education (CE) programs accept LOMA Education courses as continuing education credit in most states. The most current information can be found at www.loma.org/StudentServices.asp. If your state has a requirement and it is not included in this chart, see your Ed Rep or contact LOMA's Office of the Registrar for more information. To obtain CE credit for completed courses 1) Contact your state board or professional society to verify your continuing education requirements and reporting procedures. 2) Request that LOMA send you the appropr iate documentation for attachment to your renewal application. A fee of $25 (U.S.) per course, per state must be included with each request. Where required, LOMA, as the course sponsor, will send your name on a roster of students to the state and pay any sponsor filing fees. Incomplete requests will not be processed and all paperwork will be returned to the student. Request forms are available on LOMA's Web site at www.loma.org/StudentServices.asp. You may also request CE Credit via LOMANET and pay with a credit card. N O T E CE credit is also available for some LOMALearn Online courses. Please visit www.lomalearn.org for details.

Credit Towards Other Designations

Many insurance industry designation programs require the completion of LOMA courses or will give credit in their programs for the courses you have already completed. Programs known to require or grant credit for LOMA courses are shown in the chart below. If you are interested in finding out whether or not another industry program will grant you credit for courses you have completed, contact the organization that sponsors the program in which you are interested.

Credit From Other Sources

If you have earned other insurance industry designations, you may be eligible for credit for selected LOMA courses. LOMA credit may be awarded to those who have earned the following designations: the ASA, FSA, CII, CLU, ChFC, CEBS, CPCU, CFP, and Fellow, Insurance Institute of India. International students may also earn credit for approved local law courses offered by the Singapore College of Insurance. However, such credit is not automatically awarded. To apply credit for a previously earned designation toward a LOMA program, you must have completed the applicable designation program within the allowable time period and must submit the appropriate application form. The application form for transfer credit is found at www.loma.org/StudentServices.asp. Along with this completed

Programs Known to Require or Grant Credit for LOMA Courses

Name of Program

Accredited Insurance Examiner (AIE) Associate, Academy of Life Underwriting (AALU) Associate, Life and Health Claims (ALHC) Associate in Insurance Accounting and Finance (AIAF) Associate in Research and Planning (ARP) Certified Insurance Data Manager (CIDM) Chartered Financial Consultant (ChFC) Chartered Financial Services Broker (CFSB) Chartered Insurance Institute programs (CII) Chartered Life Underwriter (CLU) Fellow, Academy of Life Underwriting (FALU) Fellow, Life & Health Claims (FLHC)

Sponsoring Organization

Insurance Regulatory Examiners Society (IRES) Academy of Life Underwriting (ALU) International Claim Association (ICA) LOMA and the Insurance Institute of America (IIA) LOMA and the Insurance Institute of America (IIA) Insurance Data Management Association (IDMA) The American College Independent Life Insurance Brokers of Canada (ILIBC) Chartered Insurance Institute The American College Academy of Life Underwriting (ALU) International Claims Association (ICA)

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CREDIT

form you must send proof of your designation (official transcript, diploma, etc.) to the address specified at the bottom of the form. LOMA will then verify the information provided and make a determination of credit status. Requests for credit to be applied to LOMA designations are processed weekly. Any credit granted will be formally communicated to you or your Ed Rep and will appear on your LOMANET record immediately. Except as specified in this Catalog, no credit is given for exams passed in other education programs. LOMA also reserves the right to deny credit should the subject matter and/or coverage change in any of the listed designation programs. Students may receive transfer credit for a maximum of three LOMA courses. Credit for the courses will be applied to all LOMA designations in which the courses are required or elective.

LOMA charges a PAC application fee of $100 (U.S.) for LOMA members and $150 (U.S.) for nonmembers. This fee is charged once, whether a student applies for one PAC at a time or all three PACs at once. LOMA will waive the PAC application fee if a student meets the following criteria: Student must have taken either LOMA 286 or LOMA 305 before December 31, 2004. Student must apply for at least one PAC by December 31, 2007. Once LOMA has received all the required materials, it will verify the information provided and make a determination of PAC status. Requests for approved PACs are processed monthly. Any PACs granted will be formally communicated to you or your Ed Rep and will appear on your LOMANET record immediately.

Professional Achievement Credits (PACs) in the FFSI Program

In addition to the seven required core courses, the Fellow, Financial Services Institute (FFSI) Program requires students to earn a total of three Professional Achievement Credits, or PACs. A PAC is a credit granted by LOMA for demonstrated professional achievement in financial services product areas such as annuities, mutual funds/investments, retirement plans, and banking. A student earns PACs by completing the courses or by earning the designations, licenses, or certificates that LOMA has approved for use in the FFSI Program. PAC options include courses taken not just from LOMA's education programs, but also from programs such as the CLU, ChFC, CEBS, NIPA, ASPA, and ABA/AIB. Several of the NASD licensing exams qualify for the PAC requirement. LOMA is working with similar organizations throughout the world to identify PACs specific to the laws and practices of other countries. For a complete list of approved PAC options, please visit www.loma.org/ffsi.asp. PACs impart a degree of flexibility to the FFSI Program; whereas all students take the same seven required core courses, they have the opportunity, through their PAC selections, of customizing their learning experience. For example, an employee who works primarily with retirement products might choose to satisfy the PAC requirement by selecting three credits in retirement planning. Or, this same employee may want to obtain more specialized knowledge within this area by taking one course on pension plans, one on annuities, and one on mutual funds. In order to receive credit for an approved PAC, students must download and print the PAC Application Form found at www.loma.org/StudentServices.asp. (Note: No application or fee is required to apply LOMA's AAPA 303, AAPA 313, and/or AAPA 323 toward the PAC requirement.) The PAC Application Form must be filled out in its entirety, and any requested documentation should be attached to it. Students should then send the form, attached documentation, and payment (if applicable) to the address listed at the bottom of the form.

Requesting a Professional Education Transcript

To comply with applicable privacy legislation and to protect the conf identiality of student records, all requests for a Professional Education Transcript must be made in writing or through LOMANET. Transcripts show only courses with passing grades. No failures or "did not sit" grades will appear. There is a minimum charge of $25 (U.S.) per transcript. Payment may be made by check, money order, or credit card. Requests that are incomplete without payment will not be processed; all paperwork will be returned to the student. A form for requesting a Professional Education Transcript is available at www.loma.org/StudentServices.asp. Upon completion, the form and payment should be sent to the attention LOMA's Office of the Registrar. (See page 5.) To order online, visit LOMANET and select the "Transcript Request" option. Online orders also require a credit card. Requests are processed in the order they are received, using the grades as they exist at that time. You may submit your request for a future exam by marking the "needed" box on the request form. All requests must state the use of the transcript in order for us to provide you with appropriate forms and enclosures. An official transcript and explanatory materials will be sent directly to colleges. A confidential copy will be sent to you. Records preparation and mailing may take three weeks from receipt of your request. Insurance agents requiring exam results for their license renewal must request the documentation as soon as the exam is taken in order for LOMA to meet state insurance department 30- day roster filing dates. LOMA cannot be responsible for late filings or penalty fees. Agents' credit documents are completed, sent, and reported as required by the individual states. Please see page 82 for more information on professional license credit.

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Thank you

LOMA would like to thank our panels of examination and textbook reviewers who assist integrally in the development of our cuttingedge learning and development programs. These panels of experts selflessly volunteer their time to ensure LOMA's educational programs best meet the professional development needs of the insurance and financial services industry. In addition, we also thank the LOMA Education and Training Council and LOMA's Administrative Committee for their guidance in developing, implementing, and marketing LOMA's learning and development programs.

LOMA...The Global Standard of Excellence

LEADERS in INSURANCE & FINANCIAL SERVICES

for

Fellow, Life Management Institute (FLMI) NEW! Fellow, Financial Services Institute (FFSI)

W

ith more than 76,000 designees world-wide, the award-winning FLMI program is the education standard for life insurance professionals. Now, LOMA is defining professional excellence in financial services education with the new FFSI program.

The FFSI provides critical and timely education for individuals who develop, manage, administer, and support financial services products. The FFSI program is now available world-wide. For more information, visit LOMA's Web site at www.loma.org/ ffsi.asp or contact LOMA at 1-800-ASK-LOMA.

LOMA ­ over 80 years of experience and 2.9 million

exams delivered in 7 languages in 80 countries­continues to develop educational standards of excellence for leaders in the insurance and financial services industry.

LOMA 2300 Windy Ridge Parkway, Suite 600 Atlanta, Georgia 30339-8443 1-800-ASK-LOMA [email protected] www.loma.org Nov. 2005

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