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New Life Community College Akaki Campus

Secretarial Science and Office Administration

A course designed for excellence under application of the Ethiopian Occupational Standard (EOS) ETQF Level IV

NLCC Curriculum Secretarial Science and Office Management

© 2009 by New Life Community College, Akaki, Addis Ababa, Ethiopia Developed by Yenew Berhan, Hendrik Doobe, Meseret Kinfe, Isabelle Kuhlee and Seble Hailemariam With special thanks to Addis Ababa University College of Commerce and Sandford School First preliminary edition September 2009 For further information please visit us online at http://www.nlc-college.com

NLCC Curriculum Secretarial Science and Office Management

Contents

A. Course Introduction ...........................................................................1 B. Our Focus on English ........................................................................3 C. Prospective Students.........................................................................5 D. Assessment ........................................................................................6 E. Awarded Qualifications......................................................................7 F. Course Overview ................................................................................8 G. Time Allocation ................................................................................11 H. Course Details ..................................................................................18 Introduction Week................................................................................18 Motivational Training .............................................................................................................................. 18 Intensive English Training ...................................................................................................................... 19 Visit to Businesses and Role Plays........................................................................................................ 20 Introduction of Course Contents ............................................................................................................ 21 Module 0 ­ Exercises ..........................................................................22 Module 1 ­ IT.......................................................................................23 Unit 1.1 ­ Basics PC .............................................................................................................................. 23 Unit 1.2 ­ Basics Windows XP............................................................................................................... 24 Unit 1.3 ­ First Steps on the internet ..................................................................................................... 25 Unit 1.4 ­ Typing in English ................................................................................................................... 26 Unit 1.5 ­ Typing in Amharic.................................................................................................................. 27 Unit 1.6 ­ Basic Text Production with Microsoft Word ........................................................................... 28 Unit 1.7 ­ Advanced Text Production with Microsoft Word I.................................................................. 30 Unit 1.8 ­ Basics of Electronic Communication and Introduction to Microsoft Outlook ......................... 32 Unit 1.9 ­ Advanced Typing in English and Amharic ............................................................................. 34 Unit 1.10 ­ Advanced Text Production with Microsoft Word II............................................................... 35 Unit 1.11 ­ Basics of Microsoft Excel Computing and Simple Databasing ............................................ 36 Unit 1.12 ­ Basic Presenting with Microsoft PowerPoint ....................................................................... 37 Unit 1.13 ­ Advanced Creation and Management of Databases with Microsoft Excel I ........................ 38 Unit 1.14 ­ Advanced Presenting with Microsoft PowerPoint I .............................................................. 40 Unit 1.15 ­ Preventive Maintenance and Networking ............................................................................ 42 Unit 1.16 ­ The Basics of Microsoft Access........................................................................................... 43 Unit 1.17 ­ Advanced Creation and Management of Databases with Microsoft Excel II ...................... 44 Unit 1.18 ­ Systematic Approach to the World Wide Web and Internet Security .................................. 45 Unit 1.19 ­ Advanced Presenting with Microsoft PowerPoint II ............................................................. 46 Unit 1.20 ­ Revision and Intensification................................................................................................. 48 Module 2 ­ Specific Office Skills .........................................................49 Unit 2.1 ­ The Office in the Business World .......................................................................................... 49 Unit 2.2 ­ Office Organisation and Daily Work Activities/Schedules ..................................................... 51 Unit 2.3 ­ Office Records/Incoming and Outgoing mail Procedures...................................................... 52 Unit 2.4 ­ Business Correspondence .................................................................................................... 54 Unit 2.5 ­ Office Assistants' Etiquette .................................................................................................... 56 Unit 2.6 ­ Interaction with Superiors and Colleagues, Conflict Resolution ............................................ 57 Unit 2.7 ­ Effective Communication via Telephone and Telephone Systems ....................................... 59 Unit 2.8 ­ Text Production from Notes and Audio Tapes....................................................................... 60 Unit 2.9 ­ Organise Business Travel ..................................................................................................... 61 Unit 2.10 ­ Organise and Manage Meetings and Conferences ............................................................. 62 Unit 2.11 ­ Advanced Presentation Techniques.................................................................................... 64 Unit 2.12 ­ Basics of Human Resource Management ........................................................................... 65 Unit 2.13 ­ Basics of On- and Offline Research .................................................................................... 66 Unit 2.14 ­ Supportive Courses Depending on Specialisation .............................................................. 67 Unit 2.15 ­ Revision and Intensification................................................................................................. 68 Unit 2.16 ­ Apply Appropriate Standards of Communication and Organisation .................................... 69 Unit 2.17 ­ Produce Appropriate Complex Business Documents.......................................................... 70 Module 3 - English...............................................................................71 Unit 3.1 ­ General English Year 1 Term 1 ............................................................................................. 71 Unit 3.2 ­ Business English Year 1 Term 1 ........................................................................................... 73 Unit 3.3 ­ General English Year 1 Term 2 ............................................................................................. 74 Unit 3.4 ­ Business English Year 1 Term 2 ........................................................................................... 75 Unit 3.5 ­ General English Year 2 Term 1 ............................................................................................. 76 NLCC Curriculum Secretarial Science and Office Management

Unit 3.6 ­ Business English Year 2 Term 1 ........................................................................................... 78 Unit 3.7 ­ General English Year 2 Term 2 ............................................................................................. 79 Unit 3.8 ­ Business English Year 2 Term 2 ........................................................................................... 81 Unit 3.9 ­ General English Year 3 Term 1 ............................................................................................. 82 Unit 3.10 ­ Business English Year 3 Term 1 ......................................................................................... 83 Unit 3.11 ­ TOEFL Exam Preparation ................................................................................................... 84

Module 4 ­ Accounting, Management and Law ..................................86 Unit 4.1 ­ Introduction to Management.................................................................................................. 86 Unit 4.2 ­ Business Mathematics........................................................................................................... 87 Unit 4.3 ­ Basic Secretarial Accounting................................................................................................. 88 Unit 4.4 ­ Business Management in context.......................................................................................... 89 Unit 4.5 ­ Business Law ........................................................................................................................ 90 Unit 4.6 ­ Basics of Entrepreneurship ................................................................................................... 91 Unit 4.7 ­ Revision and Intensification................................................................................................... 92 Module 5 ­ Soft Skills and General Knowledge ..................................93 Unit 5.1 ­ Business Role Plays.............................................................................................................. 93 Unit 5.2 ­ External Lectures................................................................................................................... 94 Unit 5.3 ­ Self Expression (Arts, Music, Sports etc.) ............................................................................. 95 Unit 5.4 ­ Introduction to Ethiopian and World History (Civics I) ........................................................... 96 Unit 5.5 ­ Introduction to Psychology (Civics II) .................................................................................... 97 Unit 5.6 ­ Geography (Civics III)............................................................................................................ 98 Unit 5.7 ­ Economic History (Civics IV) ................................................................................................. 99 Unit 5.8 ­ Introduction to Philosophy (Civics V)................................................................................... 100 Module 6 ­ Practical Training ............................................................101 Unit 6.1 ­ 1st Internship ....................................................................................................................... 101 Unit 6.2 ­ Continuous Practical Experience I....................................................................................... 102 Unit 6.3 ­ Continuous Practical Experience II...................................................................................... 103 Unit 6.4 ­ Continuous Practical Experience III (Specialisation) ........................................................... 104 Unit 6.5 ­ Continuous Practical Experience IV (Specialisation)........................................................... 105 I. Appendix...........................................................................................106 Time Tables Term 1 2009 .................................................................106

NLCC Curriculum Secretarial Science and Office Management

A. Course Introduction

New Life Community College Akaki Campus (NLCC) provides excellent education for young women with insufficient means. By giving them a viable perspective for the future we are enabling them to make a difference for the whole of Ethiopia. I. Main Objectives After the three year programme, our graduates will have been trained as outstanding executive office assistants. This is going to be achieved by · Extensive training in Specific Office Skills including the preparation of all kinds of complex business documents and the application of suitable communication and organisation methods. · Intensive IT-training with an emphasis on Microsoft Office 2007 · A Focus on English language skills. · The individual development of their personalities reinforcing basic skills like decision making, critical thinking and team work. II. Based on the TVET Standards The curriculum for our course ,,Secretarial Science and Office Administrations" is based on the TVET Ethiopian Occupational Standard (EOS) Level IV. The College was accredited according to that standard by the Ethiopian National TVET Agency. However, this curriculum exceeds the EOS in several points: · All units of the EOS are covered. In many respects the division of units is changed in order to improve the congruency of the different modules within the respective terms. · English language classes are not one of the main concerns of the EOS. This is different at NLCC. It is one of our main concerns to prepare our students for a highly professional internationalised business environment through 760 hours of English language classes. · There is a strong focus on IT-supported and IT-featured courses in this curriculum, which are not included in the EOS. · As additional feature, the scope of practical courses has been widened. A large part of the students' work at the college consists of tutored exercises and business role plays. · The social aspect of our students is introduced in the curriculum. There is a four hour slot per week reserved for self expression classes like arts or sports. Counselling and motivational training are provided. · Our students, additionally to their excellent education in IT, Specific Office Skills and English will be able to set themselves and others into context with society by provision of general knowledge classes in different civical science classes throughout the three year course. · The students of NLCC will be trained in five different businesses as trainees with the possibility to specialise in the third year. The practical part of the curriculum covers more than 60% of the students' time. We call this division of the training into practical and theoretical instruction the dual system.

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III. Course Overview The overall course is instructed over a period of three years. Each year is divided into two terms. The academic year begins in September/October and ends in July. Spring break between the two terms is situated in February/March. First year students are welcomed by a five week introduction that prepares them intensively for the demanding programme. The course is divided into four main modules and three supportive modules. The main modules are divided into Specific Office Skills, IT, English and Practical Experience. The supportive modules feature Exercises, Accounting, Management and Law as well as Soft Skills and General Knowledge. IV. Methods Teaching at NLCC is not limited to lectures alone. It is one of the main features of this curriculum that the units will be held as interactively as possible. Numerous methods will be used to ensure that, such as: · Projects and assignments · Presentations · Role-plays · Information-gap tasks · Pair work · Group work · Whole class activities (including discussions and demonstrations) · Case studies · Practical exercises · Experience in businesses

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B. Our Focus on English

I. Programme Description NLCC strongly focuses on building English language proficiency throughout the three year course. This is ensured by a specially drafted English programme including 760 hours of English classes in three years. The course starts with a three week intensive course in October (the main purpose being preparation of the students for their studies in the college) and finishes with a one-term intensive course in exam preparation (TOEFL). The programme equips students with a strong working proficiency of English and is divided into a Business English course and a General English course. The Business English course serves as necessary preparation for work in environments where English is the working language. The General English will lay the necessary foundation to follow the Business English course and prepare learners to function in environments where English is the medium of communication. The programme covers the four skills of listening, speaking, reading and writing. It also aims to improve the pronunciation and vocabulary of the learners. The primary goal of the course is to teach communicative competence, that is, the ability to communicate effectively in English for school, social life, work and leisure. The course makes extensive use of information-gap tasks, role plays and pair, group and whole class activities. Upon completion of the programme, students should be able to attain sufficient mastery of the language to meet all requirements of higher level secretarial work. II. Programme objectives The main objectives of the programme are: · To broaden and expand the students' proficiency and knowledge in General English · To provide material for the students to revise, consolidate and extend their command of English grammar and vocabulary · To develop the students' reading skills to enable them to skim the text for main ideas, to scan the text for specific information, to interpret the text for inferences, attitudes and styles, to deduce meanings from the context · To develop the students' writing skills to enable them to respond to input applying information to a specific task, to elicit, to select, to summarize information in a range of writing activities, such as essays, articles, reports · To develop the students' listening skills to enable them to understand and apply specific information from the input · To develop the students' speaking skills to enable them to use general, social and professional language, to negotiate, report, explain, summarize and develop a discussion · To develop the students' general capacity to a level that enables them NLCC Curriculum Secretarial Science and Office Management 3

·

to use English in their professional environment granted that they are provided with the specific notions and vocabulary of business in the course of their studies To develop the students' ability to apply knowledge of the language system, to develop their social competence skills, to form their behavioural stereotypes and professional skills necessary for successful secretary

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C. Prospective Students

New Life Community College Akaki Campus has got two objectives. On the one hand, students from underprivileged backgrounds are to be given positive future prospects. On the other hand, the College is striving for excellence in all areas of its education. For this reason we are looking for the highest possible standards concerning dedication of our prospective students despite their prior disadvantages. This is ensured by two different mechanisms. We take great care during the selection process to select the most enthusiastic candidates with the greatest potential to successfully graduate from the College and to find an easy entrance into the business world. Additionally, our students receive training that exceeds the usual standards. Also, their personal development is positively supported by a full time social worker conducting differing kinds of social activities and self expression classes. Apart from that, all staff members are required to provide our students with individual personal support.

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D. Assessment

This curriculum is designed based on the belief that testing and teaching are closely interrelated. A test is seen as a natural extension of classroom work providing teacher and student with useful information that can serve as a basis for improvement. I. Testing techniques and frequency The following system of tests will be used: · Continuous assessment: Diagnostic tests, presentations etc. used to identify the students' progress, their strengths and weaknesses, intended to ascertain what further teaching is necessary for every single unit. · End of term exams: An achievement/attainment test designed to show mastery of the curriculum in every module, the purpose being to establish how successful the students have been attaining the curriculum objectives and covering the EOS requirements. It shows the standard one student has reached in relation to another. Oral participation accounts for 25 % of the final term mark if applicable. For the last term, end of term exams coincide with the TVET mock exams. II. Grade boundaries · In order to pass an exam, 60% of the overall score has to be reached · The grade boundaries are as follows: o A: 90 ­ 100% o B: 80 ­ 89% o C: 70 ­ 79% o D: 60 ­ 69% o F: less than 60% · If more than 50% of the students have failed, the average will be adapted in a way that at least 50% of the students pass the test or exam. · In the continuous assessment a maximum of 25 points can be achieved, and in the final term exams a maximum of 40. Assignments, home works, presentations, attendance, and class activity will be corrected out of 35. The tests include all five types of tests: multiple choice, true/false, matching, essays and information-gap tasks. III. Failing and repeating exams · If a student is ill during the assessment she must bring a medical certificate. If a student does not show up for no apparent reason, the exam is counted as failed. · A student can repeat an exam she failed in written form for the first time, and orally for the second time. · All failed exams have to be repeated in written form before the beginning of the next term and in oral form before the beginning of the next year. · A pass in all term exams is required in order to sit the final TVET examination. NLCC Curriculum Secretarial Science and Office Management 6

E. Awarded Qualifications

Through a student-staff ratio of 9:1, an enthusiastic team of staff and this extensive account of unit preparation we are confident to prepare our students in the best possible way for the final COC Diploma Examinations conducted by the Ethiopian government. Also, our students will be awarded with two additional qualifications. Firstly, there will be a College Diploma. The final average of every student is determined by continuous examinations over the three years and will include all taught units. With time, reputation of NLCC will rise and the value of our NLCC Diploma of Secretarial Science and Office Administration will rise gradually. Secondly, our students will be prepared for and participate in the internationally recognised TOEFL English examinations. This is an additional advantage of our graduates over their competitors on the job market in Ethiopia and elsewhere. NLCC is the first College to award former orphan girls and future executive office assistants with three distinctive qualifications preparing them in an exemplary way for the challenges of the modern business world. Our staff will see to it that our graduates are an asset for any employer.

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F. Course Overview

Module 0 ­ exercises 1 ­ IT 2 ­ Specific Office Skills 3 ­ English 4 ­ Accounting, Management and Law 5 ­ Soft Skills and General Knowledge 6 ­ Practical Training

Welcome ceremony Motivational Training 5 week introduction Introduction of course contents Intensive Training visit to businesses role plays

Year 1 - apprenticeship

1.1 Basics PC 2.1 The Office in the business world

5.3 Self expression (arts, music, cooking, sports etc.)

exercises (typing, text production, model office etc.)

1.2 Basics Windows XP 1.3 First steps on the Internet/LAN 1.4 Typing in English 1.5 Typing in Amharic 1.6 Basic Text Production with Microsoft Word 2.2 Office organisation and daily work activities/schedules

Term 1 (15 weeks)

5.4 Introduction to Etiopian and World History (civics I) General English Business English 4.1 Introduction to management

5.2 External lectures

2.3 Office Records/incoming and outgoing mail procedures

5.1 Business role plays (small talk, phone conversations etc.)

Term 1 Exams (1 week) spring break (2 weeks)

written business communication 1.7 Advanced Text Production with MS Word I 1.8 Basics of Electronic Communication and Microsoft Outlook 1.9 Advanced Typing in English and Amharic oral business communication 2.5 Office Assistant's Etiquette 2.6 Interaction with Superiors and Colleagues/conflict resolution General English Business English 4.2 Business Mathematics 5.5 Introduction to psychology (civics II)

5.3 Self expression (arts, music, cooking, sports etc.)

exercises (typing, text production, model office etc.)

2.4 Business Correspondence

Term 2 (20 weeks)

5.2 External lectures

5.1 Business role plays (small talk, phone conversations etc.)

2.7 Effective communication via telephone and telephone systems 2.8 text production from notes and audio tapes

Term 2 Exams (1 week) 6.1 1st internship (6 weeks) summer holidays (2 weeks), optional organised vacation

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Module

0 ­ exercises

1 ­ IT

2 ­ Specific Office Skills

3 ­ English

4 ­ Accounting, Management and Law

5 ­ Soft Skills and General Knowledge

6 ­ Practical Training

Year 2 - professionalisation

6.2 Continuous practical experience I

1.10 Advanced Text Production with MS Word II 2.9 Organise business travel

5.3 Self expression (arts, music, cooking, sports etc.) exercises (typing, text production, model office etc.)

Term 1 (20 weeks)

4.3 Basic secreterial accounting

1.11 Basics of Microsoft Excel Computing and Simple Databasing 1.12 Basic Presenting with Microsoft Powerpoint

2.10 Organise and manage meetings and conferences

5.6 Geography (civics III)

5.2 External lectures

General English

Business English 4.4 Business management in context

2.11 Advanced presentation techniques

5.7 economic history (civics IV)

Term 1 Exams (1 week) spring break (2 weeks)

1.13 Advanced Creation and 2.12 Basics of Human management of Resource management databases with Microsoft Excel I

5.3 Self expression (arts, music, cooking, sports etc.)

exercises (typing, text production, model office etc.)

6.3 Continuous practical experience II

Term 2 (20 weeks)

1.14 Advanced Presenting with Microsoft Powerpoint I

5.2 External lectures

General English 2.13 Basics of on- and offline Research

Business English

4.5 Business Law

5.8 Introduction to philosophy (civics V)

1.14 Preventive Maintenance and Networking

1.16 The Basics of Microsoft Access

Term 2 Exams (1 week) summer holidays (8 weeks), possible internships

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Module

0 ­ exercises

1 ­ IT

2 ­ Specific Office Skills

3 ­ English

4 ­ Accounting, Management and Law

5 ­ Soft Skills and General Knowledge

6 ­ Practical Training

Year 3 - revision, intensification and specialisation

5.3 Self expression (arts, music, cooking, sports etc.) exercises (typing, text production, model office etc.)

1.20 revision and intensification 2.15 revision and intensification 1.17 Advanced Creation and management of databases with Microsoft Excel II 1.18 Systematic approach to the World Wide Web and Internet Security General English

6.4 Continuous practical experience III (specialisation)

Term 1 (20 weeks)

Business English

4.7 revision and intensification

5.2 External lectures

2.14 Supportive courses depending on specialisation

2.16 Apply appropriate standards of communication and organisation

Term 1 Exams (1 week) spring break (2 weeks)

5.3 Self expression (arts, music, cooking, sports etc.) exercises (typing, text production, model office etc.)

6.5 Continuous practical experience IV (specialisation)

Term 2 (20 weeks)

1.20 revision and intensification

2.15 revision and intensification TOEFL exam preparation

4.6 Entrepreneurship

5.2 External lectures

1.19 Advanced Presenting with Microsoft Powerpoint II

2.14 Supportive courses depending on specialisation

4.7 revision and intensification

2.17 Produce appropriate complex business documents

Final Mock COC Exams (1 week) Accompanied study and exercise time (4 weeks)

COC Exams

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G. Time Allocation

Year 1 Introduction Term 1 Term 2 Year 2 Term 1 Term 2 Year 3 Term 1 Term 2

weeks 5 15 20 weeks 20 20 weeks 20 20

days 25 75 100 days 100 100 days 100 100

hours capacity 104 600 800 hours 800 800 hours 800 800

factual hours 104 600 800 factual hours 800 800 factual hours 800 800

Daily working hours (including self expression and exercises; excluding breaks, lunch and homework) Grand Total 120 600 Staff PM OM OMA ENG SW EXT Project Manager Mesele Tikuye

8 4704 4704

full time full time full time 10 hrs/week full time

Office Meseret Kinfe Management Office Management Assistant English Social Worker External Staff Seble Hailemariam Yenew Berhan Atsednesh Getachew

unit introduction motivational training introduction to course contents visit to businesses business role plays Intensive English Training

practical/theor Staff etical theoretical theoretical practical practical theoretical EXT ALL ALL SW, OMA ENG

Hours 24 10 5 5 60

Percentage 23.08% 9.62% 4.81% 4.81% 57.69%

Total: 104 hrs

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Module exercises: 60 hrs, 10%

Unit Exercises

practical/theor Staff etical practical theoretical theoretical practical practical practical theoretical theoretical OM, OMA OM, OMA OM, OMA OM, OMA OM, OMA OM, OMA OM, OMA OM, OMA

Hours 60 10 10 10 50 50 40 20

Percentage 10.00% 1.67% 1.67% 1.67% 8.33% 8.33% 6.67% 3.33%

Basics PC Basics Windows XP First steps on the IT: 170 hrs, internet 28% Typing in English Typing in Amharic Basic Text Production with MS Word The Office in the Business World Office Specific Organisation and Office Skills: daily work 110 hrs, 18% activities/schedule s Office Records English: 130 General English hrs, 21% Business English Accounting, Management Introduction to and Law: 20 management hrs, 3% Soft Skills and general knowledge: 110 hrs, 18% Basics of world history (civics I) Business role plays External lectures Self expression

Year 1 Term 1 (15 weeks)

theoretical

OM, OMA

30

5.00%

theoretical theoretical theoretical

OM, OMA ENG ENG

60 70 60

10.00% 11.67% 10.00%

theoretical

OM,OMA

20

3.33%

theoretical practical theoretical practical

ENG OMA EXT SW

20 30 10 60

3.33% 5.00% 1.67% 10.00%

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Module exercises: 80 hrs, 10% IT: 120 hrs, 15%

Unit Exercises MS Word advanced I Basics Microsoft Outlook Advanced Typing Business Correspondence Office Assitant's Etiquette

practical/theor Staff etical practical theoretical theoretical practical theoretical theoretical OM, OMA OM, OMA OM, OMA OM, OMA OM, OMA OM, OMA

Hours 80 40 20 60 70 40

Percentage 10.00% 5.00% 2.50% 7.50% 8.75% 5.00%

Year 1 Term 2 (20 weeks)

Specific Office Skills: 240 hrs, Effective 30% communication via theoretical telephone and telephone systems Text production from notes and audio tapes General English Business English

Interaction with superiors/colleagu theoretical es and resolving conflicts at work

OM, OMA

50

6.25%

OM, OMA

40

5.00%

practical

OM, OMA

40

5.00%

English: 180 hrs, 22%

theoretical theoretical

ENG ENG

90 90

11.25% 11.25%

Accounting, Management mathematics and Law: 40 hrs, 5% Introduction to Soft Skills psychology (civics and general II) knowledge: Business role 140 hrs, plays 17% External lectures Self expression 1st Internship

theoretical

OM,OMA

40

5.00%

theoretical practical theoretical practical practical

OMA, SW OMA EXT SW EXT

20 40 10 80 210

2.50% 5.00% -10.00% 100.00%

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Module exercises: 80 hrs, 10%

Unit Exercises Advanced Text Production with Microsoft Word II

practical/theor Staff etical practical theoretical OM, OMA OM, OMA

Hours 80 40

Percentage 10.00% 5.00%

IT: 100 hrs, 12%

Basics of Microsoft Excel Computing theoretical and Simple Databasing theoretical theoretical theoretical theoretical theoretical theoretical theoretical theoretical theoretical theoretical theoretical practical

OM, OMA

30

3.75%

Basic Presenting with Microsoft Powerpoint Organise business travel Organise and Specific manage meetings Office Skills: and Conferences 80 hrs, 10% Advanced presentation techniques English: 80 General English hrs, 10% Business English Basic secreterial Accounting, accounting Management Business and Law: 60 management in hrs, 7% context Geography (civics III) Soft Skills and general Economic History knowledge: (Civics IV) 90 hrs, 11% External lectures Self expression continuous practical experience I: 300 hrs, 37%

OM, OMA OM, OMA OM, OMA OM, OMA ENG ENG OM,OMA OM,OMA ENG ENG EXT SW

30 30 30 20 40 40 50 10 10 10 10 80

3.75% 3.75% 3.75% 2.50% 5.00% 5.00% 6.25% 1.25% 1.25% 1.25% -10.00%

Year 2 Term 1 (20 weeks)

practical

EXT

300

37.50%

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Module exercises: 80 hrs, 10%

Unit Exercises

practical/ theoretical practical

Staff OM, OMA

Hours 80

Percentage 10.00%

Advanced creation and management theoretical of databases with Microsoft Excel I Advanced Presenting with Microsoft Powerpoint I Preventive Maintenance and Networking The Basics of Microsoft Access Basics of Human Specific Resource Office Skills: Management 60 hrs, 7% Basics of on- and offline Research English: 110 General English hrs, 13% Business English Accounting, Management Business Law and Law: 40 hrs, 5% Introduction to Soft Skills philosophy (civics and general VI) knowledge: External lectures 80 hrs, 10% Self expression continuous practical experience II: 300 hrs, 37% IT: 120 hrs, 15% theoretical

OM, OMA

40

5.00%

OM, OMA

30

3.75%

practical theoretical theoretical theoretical theoretical theoretical theoretical

OM, OMA OM, OMA OM, OMA OM, OMA ENG ENG OM,OMA

20 30 20 40 50 60 40

2.50% 3.75% 2.50% 5.00% 6.25% 7.50% 5.00%

Year 2 Term 2 (20 weeks)

theoretical theoretical practical

ENG EXT SW

10 10 80

1.25% -10.00%

practical

EXT

300

37.50%

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Module exercises: 100 hrs, 12%

Unit Exercises Revision and intensification

practical/ theoretical practical practical

Staff OM, OMA OM, OMA

Hours 100 40

Percentage 12.50% 5.00%

IT: 90 hrs, 11%

Advanced creation and management theoretical of databases with Microsoft Excel II

OM, OMA

40

5.00%

Systematic approach to the World Wide Web and Internet Security Revision and intensification Supportive courses Specific depending on Office Skills: specialisation 110 hrs, 13% Apply appropriate standards of communication and organisation English: 100 General English hrs, 12% Business English Accounting, Management Revision and and Law: 20 intensification hrs, 2% Soft Skills External lectures and general knowledge: 80 hrs, 10% Self expression continuous practical experience III: 300 hrs, 37%

theoretical

OM, OMA

10

1.25%

Year 3 Term 1 (20 weeks)

practical theoretical

OM, OMA OM, OMA

40 40

5.00% 5.00%

practical theoretical theoretical theoretical

OM, OMA ENG ENG OM,OMA

30 50 50 20

3.75% 6.25% 6.25% 2.50%

theoretical practical

EXT SW

10 80

-10.00%

practical

EXT

300

37.50%

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Module exercises: 120 hrs, 15%

Unit Exercises

practical/ theoretical practical practical theoretical practical theoretical

Staff OM, OMA OM, OMA OM, OMA OM, OMA OM, OMA

Hours 120 30 40 30 40

Percentage 15.00% 3.75% 5.00% 3.75% 5.00%

Revision and intensification IT: 70 hrs, Advanced 8% presenting with Microsoft Powerpoint II Revision and intensification Supportive courses Specific depending on Office Skills: specialisation 70 hrs, 8% Produce appropriate complex business documents English: 90 TOEFL exam hrs, 11% preparation Accounting, Basics of Management entrepreneurship and Law: 40 Revision and hrs, 5% intensification Soft Skills and general knowledge: 80 hrs, 10% continuous practical experience IV: 300 hrs, 37% External lectures Self expression

Year 3 Term 2 (20 weeks)

practical theoretical theoretical theoretical theoretical practical

OM, OMA ENG OM, OMA OM, OMA EXT SW

30 90 30 10 10 80 --

3.75% 11.25% 3.75% 1.25%

10.00%

practical

EXT

300

37.50%

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H. Course Details Introduction Week

Motivational Training

Objectives · To strengthen the students' self confidence and prepare them for the demanding programme · To provide the students with a perspective on their own situation that enables them to look positively into the future Contents Intensive sociological and psychological classes. Teaching Materials Interactive course with different materials to be provided by the trainer Responsible Staff EXT, SW Position in Curriculum Introduction weeks Exposure Time 36 hours over 2 weeks Link to EOS Exceeding the EOS requirements Prerequisite for other units All units Necessary preparational units None

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Intensive English Training

Objectives · To bring all students to a level of English that enables them to follow the courses at the beginning of the first Term. Contents Intensive work on writing, reading, speaking and hearing skills, basic vocabulary as well as basic grammar needed for classroom situations Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Introduction weeks Exposure Time 60 hours over three weeks Link to EOS Exceeding the EOS requirements Prerequisite for other units All units Necessary preparational units Motivational training

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Visit to Businesses and Role Plays

Objectives · To give the students a first idea of their future work · To induce curiosity and motivation Contents The students will visit different businesses during the introduction period in groups of five accompanied by a staff member. Additionally they will experience typical situations of their future work by role plays conducted at the school. Teaching Materials Prepared scenarios for the role plays Responsible Staff PM, OM, OMA, ENG, SW Position in Curriculum Introduction weeks Exposure Time 10 hours during the introduction period Link to EOS Exceeding the EOS requirements Prerequisite for other units All units Necessary preparational units None

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Introduction of Course Contents

Objectives · To provide the students with transparency concerning the teaching modules and single units in every subject as well as the overall teaching concept Contents A presentation of course contents by every teacher Teaching Materials Powerpoint presentation for every subject based on the curriculum Responsible Staff PM, OM, OMA, ENG, SW Position in Curriculum Introduction weeks Exposure Time 10 hours after the initial motivational training Link to EOS Exceeding the EOS requirements Prerequisite for other units All units Necessary preparational units Motivational training

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Module 0 ­ Exercises

Objectives · The practical exercise module is one of the pillars of the curriculum of NLCC Akaki Campus. It enables the students to refine what they learn in the theory sessions and clarify pressing issues that arise during the exercises directly with the responsible staff member. Contents Practical exercises supporting all units of modules 1 and 2 during the whole three years. Teaching Materials Supportive exercises for every unit to be completed during the respective terms. Responsible Staff OM, OMA Position in Curriculum All terms Exposure Time 4h/week during the first 4 terms, 5h/week during the 5th term and 6h/week during the last term. Link to EOS No direct overlap with the EOS requirements Prerequisite for other units None Necessary preparational units Theoretical units the respective exercises are based on

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Module 1 ­ IT

Unit 1.1 ­ Basics PC

Objectives · To familiarise the students with basics on the functioning of a personal computer · To enable students handling and using a personal computer. Contents Understanding Essential Computer Concepts: Types of Computers, Computer Systems, Input Devices, Output Devices, Data processing, Memory, Storage Media, Data Communications, Networks, Security Threats, System and Application Software Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office 2007 Windows XP Edition, Concepts 1-28 · related to Oliverio/Pasewark/White: The Office, "Information Processing" P2/C3/T3-1 and "Maintaining Office Records" P3/C9/T9-1 and "Managing magnetic, optical and microfilm Media" P3/C10/T10-2 Exemplary Exercises · Identify and define the terms in the computer such as dialogue box, icon, taskbar, etc. · Use the help and support center to learn more about windows Xp and explore help on the internet · Customize windows features including the appearance of the taskbar on the desktop Responsible Staff OM, OMA Position in Curriculum Year 1, Beginning of Term 1 Exposure Time 10 hours Link to EOS Develop Keyboard Skills BIS AST S01 0907 EoC 3; 7 Prerequisite for other units The whole Modul 1

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Unit 1.2 ­ Basics Windows XP

Objectives · To familiarise the students with the basics of the commonly used operating systems Windows XP · To enable the students to perform basic operations within the operating system · To familiarise the students with file management Contents · Getting Started with Windows XP: Starting Windows, Using the Mouse, Starting a Program, Moving and Resizing Windows, Using: Menus, Toolbars, Dialog Boxes, Windows Help and Support Center, Closing a Program and Shutting down Windows, Updates, Anti-VirusProgramme · Understanding File Management: Creating and Saving a WordPad Document, Paint file, Working with Multiple Programs, Working with a USB Drive, Viewing Files and Creating Folders, Moving and Copying Files, Searching for Files, Deleting and Restoring Files Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office 2007 Windows XP Edition, Windows XP 1-24, 25-52. · related to Oliverio/Pasewark/White: The Office, "Development Office Competencies" P1/C2/T2-2 and "Paper Records System" P3/C9/T9-2 and "Managing Paper Records" P3/C10/T10-1 · Files: Win B-1.bmp, Win B-2.bmp (Instructor Resources CD) Exemplary Exercises · Describe terms like RAM, clipboard, file hierarchy, etc. · Start a bakery business and use Windows XP to create and organise the files for the business Responsible Staff OM, OMA Position in Curriculum Year 1, Term 1 Exposure Time 10 hours Link to EOS Develop Keyboard Skills BIS AST S01 0907 EoC 3-6; 8 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1

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Unit 1.3 ­ First Steps on the internet

Objectives · To give the students a basic understanding of the online-world · To enable the students to perform basic online operations Contents Getting Started with Internet Explorer 7: Internet, Computer Networks, Intranets, Web Pages, Extranets (i.e. Facebook), Tabbed Browsing, Understanding URLs, Searching for Information, Copying Infomation from a Web Page Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office 2007 Windows XP Edition, Internet 1-24. · related to Oliverio/Pasewark/White: The Office, "Information Systems and Resources" P2/C3/T3-2 and "An Effective Job Search" P4/C13/T13-1 · Files: Office A-1.xlsx (Instructor Resources CD) Exemplary Exercises · View and navigate web pages · Use tabbed browsing, save your favourite web page and print it. · You are an aspring journalist interested in understanding how different journalists approach the same story. Use the web to find some articles for comparison. · You have been asked by your local community college to teach a short course on classic films from the 1940s and 1950s. The class will meet 4 times; each class will begin with a screening and be followed by a discussion. Use the web to research the material. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 1 Exposure Time 10 hours Link to EOS Exeeds the EOS requirements Prerequisite for other units Units 1.8; 1.15; 1.18; 2.3; 2.4; 2.9; 2.10; 2.13; Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2

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Unit 1.4 ­ Typing in English

Objectives · To give the students instructions on how to use the keyboard · To familiarize the students with the basics of English typing skills · To enable the students to practice typing · To type 30 words per minute with a maximum of 2 errors Contents · Introduction to keyboarding: Differences typewriter/computer for keyboarding, Ergonomics (proper sitting position) · Understanding the basic steps in using the keyboard: how to use the keyboard, where to put their fingers, memorizing where each letter is, typing without looking at the keyboard · Speed: increasing speed by practicing Teaching Materials · MAVIS · Kretchman: Keyboarding for Personal Computer Use · Ober, Scot et al (1997). College Keyboarding & Document Processing for Windows / Lessons 1-60 (8th edition) Exemplary Exercises Given two pages of text, students will approve their typing abilities in speed and accuracy by copying the example within 45 minutes or less and calculating the words they typed per minute. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 1 Exposure Time 50 hours Link to EOS Develop Keyboard Skills BIS AST S01 0907; EoC 2 Prerequisite for other units All following Units Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2

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Unit 1.5 ­ Typing in Amharic

Objectives · To give the students instructions on how to use the keyboard and the Power Geez program to type Amharic · To familiarize the students with the basics of Amharic typing skills · To enable the students to practice typing Amharic · To type 25 words per minute with a maximum of 2 errors. Contents · Understanding the basic steps in using the keyboard to type Amharic: how to use the keyboard, where to put their fingers, memorizing where each letter is, typing without looking at the keyboard · Identifying and using keys (letter, number, symbol) in the touch system · Speed: increasing speed by practicing Teaching Materials · Manual type writer · Amharic Keyboarding Manual for Beginners (unpublished NLCC script) Exemplary Exercises Given two pages of text, students will approve their typing abilities in speed and accuracy by copying the example within 45 minutes or less and calculating the words they typed per minute. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 1 Exposure Time 50 hours Link to EOS Develop Keyboard Skills BIS AST S01 0907; EoC 2 Prerequisite for other units All following Units Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2

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Unit 1.6 ­ Basic Text Production with Microsoft Word

Objectives To enable the students with the ability to fulfill basic tasks with Microsoft Word. Contents · Creating Documents with Word 2007: Understanding Word Processing Software, Starting, Saving a Document, Selecting Text, Formatting Text, Creating a Document Using a Template, Viewing and Navigating a Document · Editing Documents: Cutting, Copying and Pasting, Office Clipboard, Finding and Replacing Text, Checking Spelling and Grammar, Researching Information, Adding Hyperlinks (E-mailing and Faxing documents directly from Word), Preparing a Document for Distribution Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office 2007 Windows XP Edition, Word 2007 1-24, 25-48 · Creating Documents with Word 2007: related to Oliverio/Pasewark/White: The Office, "Business Correspondence" P2/C4/T4-2 and "Business Reports and Related Documents" P2/C4/T4-3 · Editing Documents: related to Oliverio/Pasewark/White: The Office, "Business Correspondence" P2/C4/T4-2 and "Business Reports and Related Documents" P2/C4/T4-3 · Files: WDB-1.docx _ WDB-7.docx (Instructor Resources CD) Exemplary Exercises · Identify and define the terms used in the Word 2007 such as template, status bar, ribbon, etc. · Create a letter using a template. · Create a document, check the spelling and grammar, add a hyperlink and email it directly from Microsoft Word. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 1 Exposure Time 40 hours Link to EOS · Produce Word Processed Documents BIS AST S02 0907 EoC 2-5 · Design and Develop Text Documents BIS AST S05 0907 EoC 2-4

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Prerequisite for other units Unit 1.7; 1.10, 2.4, 2.8, 2.17 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.4; 1.5

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Unit 1.7 ­ Advanced Text Production with Microsoft Word I

Objectives To provide the students with the ability to fulfill more complex tasks with Microsoft Word Contents Formatting Text and Paragraphs: Formatting with Fonts, Using the Format Painter, Changing Line and Paragraph Spacing, Aligning Paragraphs, Working with Tabs, with Indents, Adding Bullets and Numbering, Borders and Shading, Footnotes and Endnotes Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office 2007 Windows XP Edition, Word 2007 49-76 · related to Oliverio/Pasewark/White: The Office, "Business Correspondence" P2/C4/T4-2 and "Business Reports and Related Documents" P2/C4/T4-3 · Files: WDC-1.docx _ WDC-6.docx (Instructor Resources CD) Exemplary Exercises · Identify and define terms used in Word 2007 like footnote, bibliography, bullet, etc. · Build a document, change the line and paragraph spacing, align the paragraph, add bullets and numbering, add borders and shading, add footnotes and endnotes. · One of your responsibilities as an Office Assistant at Soltice Mountain Sports is to develop a program of winter outdoor learning and adventure workshops. You have drafted a Memo for your boss to update her on your progress. Use the instruction on Beesken Wordpage 74 to format the Memo so it looks professional and is easy to read. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 2 Exposure Time 40 hours Link to EOS · Produce Word Processed Documents BIS AST S02 0907 EoC 6 · Design and Develop Text Documents BIS AST S05 0907 EoC 2-4

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Prerequisite for other units Unit 1.10, 2.4, 2.8, 2.17 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.4; 1.5; 1.6

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Unit 1.8 ­ Basics of Electronic Communication and Introduction to Microsoft Outlook

Objectives · To give the students an introduction of Electronic Communication · To enable the students to work with Microsoft Outlook Contents · Getting Started with E-Mail: Communicating with E-Mail, Compiling an E-Mail Address Book, Creating and Sending a Message, Manage EMail Folders, Receiving and Replying to a Message, Forwarding a Message, Sending a Message with an Attachment, Employing good EMail Practices (Distribution Lists) · Managing Information using Outlook: Starting Outlook, Organizing EMail, Organizing Contacts, Managing Appointments, Managing Tasks, Creating Notes, Using the Journal, Applying Categories (Coordinating calendars) · Files: Logo.jpg (Instructor Resources CD) Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office 2007 Windows XP Edition, Outlook 2007 1-24, 25-48 · Getting Started with E-Mail: related to Oliverio/Pasewark/White: The Office, "Business Correspondence" P2/C4/T4-2 · Managing Information using Outlook: related to Oliverio/Pasewark/White: The Office, "Time Management and Reminder Systems" P3/C7/T7-1 Exemplary Exercises · Describe the terms used in E-Communication and Microsoft Outlook such as attachment, BCC, address book, etc. · Your boss is a member and a chairperson of a planning board in your town. As his assistant he asked you to investigate a proposal for rezoning a four-block area of downtown as open space. Use the additional information on Beessken Outlook page 22 and email to communicate with the other members of the committe as well as with the local newspaper, the town council, and the mayor. Responsible Staff OM , OMA Position in Curriculum Year 1, Term 2 Exposure Time 20 hours Link to EOS Exceeds the EOS requirements NLCC Curriculum Secretarial Science and Office Management 32

Prerequisite for other units Unit 2.4; 2.9; 2.10; 2.17 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.3; 1.4; 1.5

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Unit 1.9 ­ Advanced Typing in English and Amharic

Objectives · The students improve their keyboarding skills by applying appropriate ergonomics in both English and Amharic · At the end of the course the students will be able to type 35 words per minute in English and 30 words per minute in Amharic with a reasonable degree of accuracy (maximum of two errors) Contents · Keyboarding in English and Amharic · Producing text documents: Proof-reading, Centering, Paragraph writing, writing personal and business letters, writing memorandums, writing reports Teaching Materials · Manual type writer · MAVIS · Kretchman: Keyboarding for Personal Computer Use · Advanced Amharic Keyboarding Manual (unpublished) · Ober, Scot et al (1997). College Keyboarding & Document Processing for Windows Exemplary Exercises · Type four pages of an English document in less than an hour and calculate the words you typed per minute. · Type three pages of Amharic document in less than an hour and calculate the words you typed per minute. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 2 Exposure Time 60 hours Link to EOS Develop Keyboard Skills BIS AST S01 0907 EoC 2 Prerequisite for other units All the following units Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.4; 1.5

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Unit 1.10 ­ Advanced Text Production with Microsoft Word II

Objectives The students deepen their knowledge concerning the multiple functions of Microsoft Word. Contents Formatting Documents: Setting Document Margins, Dividing a Document into Sections, Inserting Page Breaks, Formatting Columns, Inserting Page Numbers, Adding and Editing Headers and Footers, Inserting a Table, Clip Art, Mail Merge, Table of Contents Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office 2007 Windows XP Edition, Word 2007 77-104 · related to "Business Correspondence" P2/C4/T4-2 and "Business Reports and Related Documents" P2/C4/T4-3 · Files: WD D-1.docx _ WD D-7.docx Exemplary Exercises o Create a document, set its margins, divide it into sections, insert page breaks, format the columns and insert page numbers. o You work as an office assistant for a small business called Blue Chair Catering. Your boss asked you to prepare a brochure advertising your business. You have already begun working on the text and now you are ready to layout the pages and prepare the final copy. The brochure will be printed on both sides of an 81/2" X 11" sheet of paper, and folded in thirds. Use the additional information on Beesken Word page 100 to complete the exercise. Responsible Staff OM, OMA Position in Curriculum Year 2, Term 1 Exposure Time 40 hours Link to EOS · Produce Word Processed Documents BIS AST S02 0907 EoC 1-6 · Design and Develop Text Documents BIS AST S05 0907 EoC 1-4

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Unit 1.11 ­ Basics of Microsoft Excel Computing and Simple Databasing

Objectives To familiarise the students with Microsoft Excel and the basics of databasing Contents Getting started with Excel 2007: Understanding Spreadsheet Software, Understanding Formulas, Entering Labels and Values and Using AutoSum, Editing Cell Entries, Entering and Editing a simple Formula, Switching Worksheet Views, Print Options Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office Windows XP Edition, Excel 2007, 1-24 · Files: Ex A-1.xlsx _ Ex A-5.xlsx (Instructor Resources CD) 2007

Exemplary Exercises Identify and describe the terms used in Microsoft Exel (cell, work book, orientation, etc.) Responsible Staff OM, OMA Position in Curriculum Year 2, Term 1 Exposure Time 30 hours Link to EOS · Create and Use Spread Sheet BIS AST S09 0907 EoC 1-7 · Create and Use Database BIS AST S10 0907 1-7 Prerequisite for other units Unit 1.13; 1.17 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.4; 1.5; 1.9

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Unit 1.12 ­ Basic Presenting with Microsoft PowerPoint

Objectives The students are given the first instructions of working with Microsoft PowerPoint in order to be able to create a simple presentation Contents Creating a Presentation in PowerPoint 2007: Defining Presentation Software, Planning an Effective Presentation, Examining the Power Point Window, Entering Slide Text, Adding a New Slide, Applying a Design Theme, Comparing Presentation Views, Printing a Power Point Presentation Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Windows XP Edition, Powerpoint 2007 1-24 Office 2007

Exemplary Exercises · Identify and describe terms like slide sorter view, notes pane, zoom slider, etc. on Microsoft PowerPoint. · You have recently been promoted to personal assistant of the manager at Windman Power Industries, which manufactures personal water craft, including items such as paddle boats, canoes, kayaks, sail boats, and rafts. Part of your job is to present company sales figures at a yearly sales meeting. Use the following information as the basis for units sold nationally in your presentation: 797 canoes, 1302 kayaks, 421 paddle boats, 4219 sail boats, 230 rafts. Assume that Windman Power has five sales regions throughout the country: west, east, south, Midwest, and northeast. Also, assume overall sales rose 22% during the last year and gross sales reached $230 million. The presentation should have at least five slides. Check Beesken Powerpoint page 21 for more instruction. Responsible Staff OM, OMA Position in Curriculum Year 2, Term 1 Exposure Time 30 hours Link to EOS Create Electronic Presentation BIS AST S13 0907 EoC 1-3

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Unit 1.13 ­ Advanced Creation and Management of Databases with Microsoft Excel I

Objectives To enable the students to handle more complex functions of Microsoft Excel. Contents · Working with Formulas and Functions: Creating a Complex Formula, Inserting a Function, Typing a Function, Copying and Moving Cell Entries, Understanding Relative and Absolute Cell References, Copying Formulas with Absolute and Relative Cell References, Rounding a Value with a Function; · Formatting a Worksheet (First Part): Formatting Values, Changing Font and Font Size, Changing Attributes and Alignment, Adjusting Column Width; Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office 2007 Windows XP Edition, Excel 2007, 25-50, 51-59 · Files: Ex B-1.xlsx _ Ex B-4.xlsx, Ex C-1.xlsx _ Ex C-5.xlsx (Instructor Resources CD) Exemplary Exercises · Identify and define terms like launcher, formula autocomplete, file handle, etc. They are found on Microsoft Excel. · Imagine that you are working as an office assistant for a hotel. The general manager is planning to open up another small restaurant in the center of the city with breakfast, lunch and dinner service. He asks you to evaluate what the monthly expenses would be. You started a workbook but need to complete the entries and add formulas. Use the additional information on Beesken Excel page 46 to complete the exercise. Responsible Staff OM, OMA Position in Curriculum Year 2, Term 2 Exposure Time 40 hours Link to EOS · Create and Use Spread Sheet BIS AST S09 0907 EoC 1-7 · Create and Use Database BIS AST S10 0907 EoC 1-7

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Prerequisite for other units Unit 1.17 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.4; 1.5; 1.9; 1.11

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Unit 1.14 ­ Advanced Presenting with Microsoft PowerPoint I

Objectives · To provide the students with the ability to modify a PowerPoint presentation · To create a presentation with a more complex design Contents · Modifying a Presentation: Entering Text in the Outline Tab, Formatting Text, Converting Text to SmartArt, Inserting and Modifying Shapes, Editing and Duplicating Shapes, Aligning and Grouping Objects, Adding Slide Headers and Footers, Checking Spelling in a Presentation; · Inserting Objects into a Presentation (First Part): Inserting Text from Microsoft Word, Inserting Clip Art, Inserting and Styling a Picture, Inserting a Text Box, Inserting a Chart; Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office Windows XP Edition, PowerPoint 2007 25-48, 49-59 · Files: PPT B-1.pptx _ PPT B-6.pptx (Instructor Resources CD) 2007

Exemplary Exercises · Each student has to give a presentation about a defined topic which is specified at the beginning of the course. · Identify and define terms like mini toolbar, smart art graphic, and adjustment handle that are used on Microsoft PowerPoint. · You are the office assistant of the manager for Swiss mortgage loan company headquartered in Bern Switzerland. You have been asked by your boss to develop a presentation outlining important details and aspects of the mortgage processs for clients and investors. The focus of the presentation is the use of mortgage brokers to secure loans for clients. For more information check Beesken PowerPoint page 46. Responsible Staff OM, OMA Position in Curriculum Year 2, Term 2 Exposure Time 30 hours Link to EOS Create Electronic Presentation BIS AST S13 0907 EoC 1-3

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Prerequisite for other units Unit 1.19; 2.11 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.4; 1.5; 1.9; 1.12

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Unit 1.15 ­ Preventive Maintenance and Networking

Objectives · To enable the students to resolve basic functioning issues concerning the personal computer disturbing the work flow · To enable the students to correctly install devices and software · To give the students the basic knowledge about establishing a network between different machines Contents · Different types of backups · Restoring data · Disk defragmentation · Disk cleanup · Scandisk · Visrusscan · Installation of Hard- and Software Teaching Materials Intermediate PC maintenance (unpublished NLCC script) Exemplary Exercises · Let the students install and uninstall different hard- and software · Establish a network connection between two standalone computers (1) using a splitter, (2) without using a splitter. Responsible Staff OM, OMA Position in Curriculum Year 2, Term 2 Exposure Time 20 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units All following units Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.3; 1.4; 1.5

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Unit 1.16 ­ The Basics of Microsoft Access

Objectives To enable the students to understand and employ the basic tools of Microsoft Access. Contents · Getting Started with Access 2007: Understanding Relational Databases, Opening a Database, Entering and Editing Data, Creating a Database, Creating a Table, Creating Primary Keys, Relating Two Tables, Printing a Datasheet; · Building and Using Queries · Using Forms · Using Reports Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office 2007 Windows XP Edition, PowerPoint 2007 25-48, 49-59 · Files: Quest-B.aacdb, Real state-B.accdb, Vet-B.accdb, MembershipB.accdb, Recycle-B.accdb, Capitals-B.accdb, Basketball-B.accdb (Instructor Resources CD) · Exemplary Exercises · Identify and define terms like query grid, criteria, filter, etc. which are found in Microsoft Access. · You have built an access database to organize the deposits at a recycling center. Various clubs regularly deposit recyclable material, which is measured in pounds when the deposits are made. Use the additional instruction on Beesken Access page 48. Responsible Staff OM, OMA Position in Curriculum Year 2, Term 2 Exposure Time 30 hours Link to EOS Create and Use Database BIS AST S10 0907 EoC 1-7 Prerequisite for other units Unit 1.20 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.4; 1.5; 1.9 NLCC Curriculum Secretarial Science and Office Management 43

Unit 1.17 ­ Advanced Creation and Management of Databases with Microsoft Excel II

Objectives To elevate the students' know-how of Microsoft Excel to a level of perfection Contents · Formatting a Worksheet (Second Part): Inserting and Deleting Rows and Columns, Applying Colors, Patterns, Borders, Applying Conditional Formatting, Naming and Moving a Sheet, Checking Spelling; · Working with Charts: Planning, Creating, Moving and Resizing a Chart, Changing the Chart Design and Layout, Formatting a Chart, Annotating and Drawing on a Chart, Create a Pie Chart; Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office Windows XP Edition, Excel 2007 60-78, 79-104 · Files: Ex D-1.xlsx _ Ex D-6.xlsx (Instructor Resources CD) 2007

Exemplary Exercises · Define the following terms that are used in Microsoft Excel: line, pie, area, column, combination. · You volunteer several hours each week with the Assistance League of South Bend, and are in charge of maintaining the membership list. You are currently planning a mailing campaign to members in certain regions of the city. You also want to create renewal letters for members whose membership expires soon. You decide to format the list to enhance the appearance of the worksheet and make your upcoming tasks easier to plan. Responsible Staff OM, OMA Position in Curriculum Year 3, Term 1 Exposure Time 40 hours Link to EOS Create and Use Spread Sheet BIS AST S09 0907 EoC 1-7 Create and Use Database BIS AST S10 0907 EoC 1-7 Prerequisite for other units Unit 1.20 Necessary preparational units Introduction weeks, Unit 1.1; 1.2; 1.4; 1.5; 1.9; 1.11, 1.13 NLCC Curriculum Secretarial Science and Office Management 44

Unit 1.18 ­ Systematic Approach to the World Wide Web and Internet Security

Objectives · To familiarise the students with the technical foundation of the World Wide Web. · To equip the students with an understanding about the importance and the main tools of internet security. Contents · The history of the worldwide networking between computers · The concept of an internet server and internet hubs · An introduction to HTTP and FTP and the most common programming language on the internet (HTML and Java) · Interactive Websites and Web 2.0 · An introduction to Website updating using CMS systems · Firewalls, Phishing filters and Virusscans Teaching Materials Direct work at the computer with online resources Exemplary Exercises · Present to the class the system of worldwide computer networking now and 15 years ago · Present to the class the most important features of Web 2.0 Responsible Staff OM, OMA Position in Curriculum Year 3 Term 1 Exposure Time 10 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units Unit 2.9; 2.10; 2.13 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.4; 1.5; 1.9; 1.15

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Unit 1.19 ­ Advanced Presenting with Microsoft PowerPoint II

Objectives · The students maximize their understanding of how to create a focused and visually appealing presentation. · The students are able to clarify the information intended to transmit with the presentation. Contents · Inserting Objects into a Presentation (Second Part): Entering and Editing Chart Data, Inserting a Table, Insert and Format WordArt; · Finishing a Presentation: Understanding Masters, Customizing the Background Style, Using Slide Show Commands, Setting Slide Show Transitions and Timings, Setting Slide Animation Effects, Inspecting a Presentation, Evaluating a Presentation, Creating a Design Template; Teaching Materials · Beesken/Cram/Duffy/Friedrichsen/Reding: Microsoft Office Windows XP Edition, PowerPoint 2007 60-72, 73-96 · Files: PPT D-1.pptx _ PPT D-8.pptx (Instructor Resources CD) 2007

Exemplary Exercises · Each student has to give a presentation about a defined topic which is specified at the beginning of the course. · Describe words like text label, category axis, value axis and chart that are found in Microsoft PowerPoint. · You are member of the Foreign Exchange Commission at your college and one of your responsibilities is to present information on past foreign student exchanges to different organizations on and off campus. You need to create a pictorial presentation that highlights a trip to a different country. Create a presentation using your own pictures or photographs given to you with permission by a friend. Use the additional information given on Beesken PowerPoint page 71. Responsible Staff OM, OMA Position in Curriculum Year 3, Term 2 Exposure Time 40 hours Link to EOS Create Electronic Presentation BIS AST S13 0907 EoC 1-3

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Prerequisite for other units Unit 2.11 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.4; 1.5; 1.9; 1.12; 1.14

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Unit 1.20 ­ Revision and Intensification

Objectives This course is designed to revise the whole Module 1 of the curriculum. Staff members identify the individual strengths and weaknesses of every student. At the end of the revision sessions, knowledge and skill gaps will be closed and students will be prepared for the final exams by intensive exercising. Contents The respective contents of all units included in Module 1 Teaching Materials All teaching materials used in the previous units of Module 1 Responsible Staff OM, OMA Position in Curriculum Year 3, Term 1 and 2 Exposure Time 40 + 40 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units None Necessary preparational units All units of Modul 1

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Module 2 ­ Specific Office Skills

Unit 2.1 ­ The Office in the Business World

Objectives At the end of this course, trainees will be able to: · Identify the differences between various office environments. · Explain the importance of an office. · Illustrate office competencies needed for employement. · Identify factors related to ergonomics & their importance to the office worker. · Be competent in environmental issues in the work environment. Contents · The office in a changing business world: The office today, The office in relation to the overall organization · Office competencies: office competencies needed for employment (What employers expect from their employees), developing office competencies · Office safety, ergonomic and environmental issues Teaching Materials · Oliverio/Pasewark/White: The Office; Part 1/ Chapter 1/ Topic 1 -1 p. 2-14; P1/C1/T1-2 p. 15-32; P1/C2/T2-1 p. 34-48; P1/C2/T2-2 p. 49-65; P3/C7/T7-2 / p.284-294 · Stroman/Wilson/Wauson: Administrative Assistant´s and Secretary´s Handbook; Section 1/ Part 1 p.3-5 · Cooperman: Professional Office Procedures; Chapter 11: Office Security and Workplace Violence p.241-245 · Kumar & Mittal (2004): Office Organization & Management. Exemplary Exercise Observe any office in your surroundings and present to the class the competencies needed to work in such offices. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 1 Exposure Time 20 hours Link to EOS · Develop work priorities, oganize and complete daily work activities/ schedules BIS AST S03 0907 EoC 2 NLCC Curriculum Secretarial Science and Office Management 49

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Develop Keyboard Skills BIS AST S01 0907 EoC 1

Prerequisite for other units The whole Module 2 Necessary preparational units Introduction weeks

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Unit 2.2 ­ Office Organisation and Daily Work Activities/Schedules

Objectives At the end of this course, trainees will be able to: · Identify common time-wasters · Plan own work activities · Plan other people's work activities · Use common reminder systems · Compare and contrast manual and electronic reminder systems · Organise offices with more than one employee Contents · Time Management and Reminder Systems · Office Assistant Duties & Responsibilities · Plan and Complete own work schedules · Plan work schedules for other people · The basics of whole office organisation Teaching Materials · Oliverio/Pasewark/White: The Office; P3/C7/T7-1 / p.267-283 · Stroman/Wilson/Wauson: Administrative Assistant´s and Secretary´s Handbook; Section 1/ Part 7 p. 90-92 · Kumar & Mittal (2004): Office Organization and Management Exemplary Exercise Form a group that consists of five members and act as excecutive, office assistant, receptionist and two members as customer in the model office. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 1 Exposure Time 30 hours Link to EOS Develop work priorities, oganize and complete daily work activities/ schedules BIS AST S03 0907 EoC 1; 4; 6; 7 Prerequisite for other units All following units Necessary preparational units Introduction weeks, Unit 2.1

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Unit 2.3 ­ Office Records/Incoming and Outgoing mail Procedures

Objectives At the end of this course, trainees will be able to: · Handle office records both manually and in electronic form. · Describe the phases of the record lifecycle. · Identify different filing methods, equipments & supplies used for filing. · Follow the correct procedure for handling incoming as well as outgoing mail. Contents · Managing Records/Filing: Managing Paper Records, Managing Magnetic, Optical and Microfilm Media, Filing Systems · Processing Mail: Incoming Mail Procedures, Outgoing Mail Procedures, Faxes, Internal Distribution of Mail and Faxes, Mail Services Teaching Materials · Oliverio/Pasewark/White: The Office; P3/C9/T9-1/ p. 350-368; P3/C9/T9-2 / p. 369- 389; P3/C10/T10-1 / p.390-410; P3/C10/T10-2 / p.411-429; P4/C11/T11-1 / p. 430-445; P4/C11/T11-2 / p.446-466 · Stroman/Wilson/Wauson: Administrative Assistant´s and Secretary´s Handbook; Section 1/ Part 4 p. 33-55 and Part 8 p.94-100 · Cooperman: Professional Office Procedures; Chapter 5/ p.136-164 (Processing the Mail) and Chapter 7/ p.136-164 (Information and Records Management) · Pillai and Bagavathi (2003): Office Management Exemplary Exercises · In the model office keep paper-based records and electronic records for retrieving information in a simple and effective manner. · Process incoming and outgoing mails properly by following the instructed procedure. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 1 Exposure Time 60 hours Link to EOS · Produce Word Processed Documents BIS AST S02 0907 EoC 6 · Manage Office Records BIS AST S07 0907 EoC 1-7

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Prerequisite for other units Units 2.4, 2.9, 2.10, 2.17 Necessary preparational units Introduction weeks, Units 1.1, 1.2, 1.3, 1.4, 1.5

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Unit 2.4 ­ Business Correspondence

Objectives At the end of this course, trainees will be able to: · Identify the characterstics of effective business letters, faxes, memos, reports and e-mail messages. · Prepare effective business correspondences by choosing the appropriate documents for different tasks. · Identify and draft appropriately the different parts of business letters, memos and e-mail messages. · Choose appropriate formats for writing business letters, memos, reports and E-Mails. Contents · Business correspondence: preparing effective documents, drafting and revising, editing and proofreading, positive, negative and persuasive messages, business letters, faxes, envelopes, memos, reports. · E-Mail accounts, passwords, E-Mail-programs, managing E-Mail, sending attachments, organizing your E-Mail, E-Mail address book, newsgroups, newsletters, mailing lists, signature files, returned mail, instant messaging, E-Mail protocol for administrative assistants · Business reports and related documents: informational reports, analytical reports, gathering data, writing the report, report parts and formats, documentation, tables, graphs and charts · Differentiation between the different forms of business correspondence Teaching Materials · Oliverio/Pasewark/White: The Office; P2/C3/T4-2/ p. 128-150, P2/C3/T4-3/ p. 150-172, · Stroman/Wilson/Wauson: Administrative Assistant´s and Secretary´s Handbook; Section 3/ Part 27 p. 309-330, Part 28 p. 331-335, Part 15 p. 165-185 · Cooperman: Professional Office Procedures; Chapter 3 p.38-46, p. 47-51 and p. 53-57 Exemplary Exercises · Students may be asked questions like: When and why do officials use business correspondences like business letters, reports and memos? · Assignments will be given to prepare effective business correspondensces for different case studies. · The students have to set up their own email account and use it to communicate with others. Responsible Staff OM, OMA Position in Curriculum NLCC Curriculum Secretarial Science and Office Management 54

Year 1, Term 2 Exposure Time 70 hours Link to EOS · Produce Word Processed Documents BIS AST S02 0907 EoC 1-5 · Design and Develop Text Documents BIS AST S05 0907 EoC 1-4 · Use Basic Communication Skills in the Work Place BIS AST S08 0907 EoC 3 Prerequisite for other units Units 2.9, 2.10, 2.16, 2.17 Necessary preparational units Introduction weeks, Units 1.1, 1.2, 1.3, 1.4, 1.5, 1.6

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Unit 2.5 ­ Office Assistants' Etiquette

Objectives At the end of this course: · The students will be able to adhere to the appropriate personal behaviour they need to show at work and in special situations. · Furthermore, students will be able to explain the attitudes that contribute to the success of organzations. Contents · Personal qualities at work, rules of courtesy and work ethic · Etiquette at business events · Dressing appropriately · Proper interaction with clients Teaching Materials · Oliverio/Pasewark/White: The Office; P5/14/T14-1/ p.553-565 · Cooperman: Professional Office Procedures; Chapter 17/ p.364-379 Exemplary Exercise · Identify the "do's" and "don't's" of an office assistant and present them to your classmates. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 2 Exposure Time 40 hours Link to EOS Create Secretary´s relationship with Customers/ Clients BIS AST S06 0907 EoC 1-5 Prerequisite for other units Module 6, units 2.16, 2.17 Necessary preparational units Introduction weeks

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Unit 2.6 ­ Interaction with Superiors and Colleagues, Conflict Resolution

Objectives At the end of this course, students will be able to: · Follow appropriate guidelines on how to interact with superiors and colleagues with special emphasis on communication skills. · Furthermore, students will be able to handle conflict situations that might appear at the work place. Contents · Human relations at work: interaction with the supervisor and the coworkers · Working in a team · Communication skills: giving and receiving feedback, nonverbal communication · Diversity in the workplace: cultural attitudes, age related work views · Conflicts and Conflict management techniques · Creating a good working relationship Teaching Materials · Oliverio/Pasewark/White: The Office; P5/C14/T14-2/ p.566-576 · Stroman/Wilson/Wauson: Administrative Assistant´s and Secretary´s Handbook; Section 6/ Part 45 p.552-557 and Part 46 p.558-563 · Cooperman: Professional Office Procedures; Chapter 2/ p.24-26; Chapter 15/ 334-345 Exemplary Exercises · Students will be asked questions like: How would you handle a customer wanting to contact your immediate superior who is occupied with urgent tasks? · Identify the major causes of conflicts in the work environment · How can conflicts be viewed as positive and/or negative? Elaborate on the question. · Role Plays: Adjusting the language and behaviour as required for dealing with people from different backgrounds. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 2 Exposure Time 50 hours Link to EOS · Develop work priorities, oganize and complete daily work activities/ schedules BIS AST S03 0907 EoC 2; 3; 5 NLCC Curriculum Secretarial Science and Office Management 57

· ·

Create Secretary´s relationship with Customers/ Clients BIS AST S06 0907 EoC 6; 7 Use Basic Communication Skills in the Work Place BIS AST S08 0907 EoC 2

Prerequisite for other units Module 6, units 2.16, 2.17 Necessary preparational units Introduction weeks

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Unit 2.7 ­ Effective Communication via Telephone and Telephone Systems

Objectives · At the end of this course, students will be able to use the most common and latest telephone technology and services. · They further will be able to follow effective telephone procedures and effective telephone communications. Contents · Telephone technology and services (including Skype/VoIP) · Effective telephone communications Teaching Materials · Oliverio/Pasewark/White: The Office; P4/C12/T12-1 / p.471-488; P4/C12/T12-2 / p.489-513 · Stroman/Wilson/Wauson: Administrative Assistant´s and Secretary´s Handbook; Section 1/ Part 3 p.18-32 and Part 10 p.111-117 · Cooperman: Professional Office Procedures; Chapter 4/ p.63-91 · Internet Resources on VoIP Exemplary Exercises · Mention the telephone etiquette that should be followed for making effective telephone conversation with clients, superiors and colleagues respectively · Business role plays in the model office practicing different phone conversation situations Responsible Staff OM, OMA Position in Curriculum Year 1, Term 2 Exposure Time 40 hours Link to EOS · Create Secretary´s Relationship with Customers/ Clients BIS AST S06 0907 EoC 1-5 · Use Basic Communication Skills in the Work Place BIS AST S08 0907 EoC 4-6 Prerequisite for other units Units 2.9, 2.10, 2.16 Necessary preparational units Units 2.5, 2.6, English

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Unit 2.8 ­ Text Production from Notes and Audio Tapes

Objectives At the end of this course, students will be able to: · Produce appropriate documents from dictated media · Transcribe notes to convey the intended meaning. Contents · Standards of dictation and dictation sytems · Common abbreviations · Transcription of notes including organisational requirements, clarification of purpose and text requirements with the author, selfchecking of the accuracy of notes · Text production from transcripts or audio tapes within designated guidelines and time frames Teaching Materials · Unpublished NLCC scripts · Audio material from NLCC and external staff Exemplary Exercise · Give out working assignments involving business szenarios that include note taking and/or text production from notes and audio tapes. Audio tapes should be recorded by native speakers. Responsible Staff OM, OMA Position in Curriculum Year 1, Term 2 Exposure Time 40 hours Link to EOS Produce Texts from Notes and Audio Transcription BIS AST S04 0907 EoC 1-4 Prerequisite for other units Units 2.15, 2.17 Necessary preparational units Introduction weeks, 1.1, 1.2, 1.4, 1.5, 1.6, 1.7, 1.9, 1.10

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Unit 2.9 ­ Organise Business Travel

Objectives At the end of this course, trainees will be able to: · Use appropriate procedures for planning business travel. · Prepare travel documents including itinerary. · Complete follow-up travel activities. Contents · Preparing the Journey/Travel Assistance · Itineraries and Reservations (Appropriate transport accomodation) · Before-the-Trip Checklist · Travel Etiquette · International Travel and Documents for Foreign Travel · Travel Safety

and

Teaching Materials · Oliverio/Pasewark/White: The Office; P3/C8/T8-2 / p.327-342 · Stroman/Wilson/Wauson: Administrative Assistant's and Secretary's Handbook; Section 1/ Part 5 p.56-76 · Cooperman: Professional Office Procedures; Chapter 9 p.188-220 Exemplary Exercises · Prepare an itinerary for your classmates, which is arranged to make three days educational visit to Nazret, Sodere, Awasa and Langano. Organise accommodation and transport. · Imagine your superior is in Paris and needs to take an unexpected trip to Moscow. Arrange flights, accommodation and visa. Responsible Staff OM, OMA Position in Curriculum Year 2, Term 1 Exposure Time 25 hours Link to EOS Organize Business Travel BIS AST S14 0907 EoC 1-3 Prerequisite for other units Units 2.10, 2.13, 2.15, 2.16, 2.17 Necessary preparational units Units 1.1 ­ 1.10, 1.15, 1.18; Units 2.1 ­ 2.7

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Unit 2.10 ­ Organise and Manage Meetings and Conferences

Objectives At the end of this course, trainees will be able to: · Plan business meetings and conferences. · Prepare documents related to business meetings and conferences. · Participate effectively in meetings and conferences. Contents · Types of meetings and conferences · Preparation for meetings and conferences (Appropriate venues, food service, accommodation, VIPs, International Visitors, Identification badges, hints for improvement) · Notice of a meeting/invitation to a conference · Meeting/conference agenda · Minutes of a meeting · The differences between meetings and conferences Teaching Materials · Oliverio/Pasewark/White: The Office; P3/C8/T8-1 / p.308-315 · Stroman/Wilson/Wauson: Administrative Assistant´s and Secretary´s Handbook; Section 1/ Part 6 p.77-85 & p. 86-89 · Cooperman: Professional Office Procedures; Chapter 8/ p.165-183 Exemplary Exercises · Prepare a notice for a meeting that consists of title of the meeting, agenda, list of participants, venue for the meeting, date and time of the meeting. · Form a group that consists of five members' and then raise an issue for discussion during a meeting. Assign one member of the group as a chairperson and another individual as an office assistant. · Produce a minute of a movie scene (e.g "The Jury"), which has to be as detailed as possible. With your notes you can then create a fully elaborated text. Responsible Staff OM, OMA Position in Curriculum Year 2, Term 1 Exposure Time 30 hours Link to EOS · Organize and Manage Meetings BIS AST S15 0907 EoC 1-6 · Plan and Manage Conferences BIS AST S16 0907 EoC 1-5

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Prerequisite for other units Units 2.10, 2.13, 2.15, 2.16, 2.17 Necessary preparational units Units 1.1 ­ 1.10, 1.15, 1.18; Units 2.1 ­ 2.7

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Unit 2.11 ­ Advanced Presentation Techniques

Objectives At the end of this module, students will be able to: · Identify the purpose of the presentation. · Develop ideas for the presentation and organize them. · Create effective visuals and handouts for the presentation. · Organize team presentation. Contents · Planning and preparing a presentation: identifying the purpose, profiling listeners, developing the message, visuals and handouts, design strategies · Delivering a presentation: practising and preparing notes, communicating with the audience, starting and ending a presentation, answering questions Teaching Materials · Oliverio/Pasewark/White: The Office; P2/C5/T5-2 p.187-202; P2/C5/T5-3 p. 203-220 · Stroman/Wilson/Wauson: Administrative Assistant´s and Secretary´s Handbook; Section 6 Part 44 p. 546-551 Exemplary Exercise Each trainee is expected to prepare and present a given idea in front of the class. Responsible Staff OM, OMA Position in Curriculum Year 2, Term 1 Exposure Time 20 hours Link to EOS Create Electronic Presentation BIS AST S13 0907 EoC 1-3 Prerequisite for other units Unit 2.15 Necessary preparational units Motivational Training, Intensive English Training, Unit 1.1; 1.2; 1.4; 1.5; 1.9; 1.12; 1.14; 1.19

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Unit 2.12 ­ Basics of Human Resource Management

Objectives At the end of the course, trainees will be able to identify the basic processes that should be followed in managing human resources. Contents · Definition of human resource management · Human resource management process: human resource planning, recruitment, selection, orientation or socialization, training & development, performance appraisal & compensation, promotions/ transfers demotions, termination or separation Teaching Materials Stoner, Freeman & Gilbert (2005). Management (6th ed). Prentice-Hall of India, p. 347-399 Exemplary Exercises · List down the internal as well as external sources of recruitment · Identify the methods of training · Role plays in order to understand feedback processes Responsible Staff OM, OMA Position in Curriculum Year 2, Term 2 Exposure Time 20 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units Module 6, 2.16 Necessary preparational units Introduction weeks, Units 2.5, 2.6

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Unit 2.13 ­ Basics of On- and Offline Research

Objectives · The trainees will be able to manage the sources of business information and the knowledge of Internet research. · The students also will be able to identify the risks occurring in the Internet as well as the possibilities it offers concerning the job research. Contents · Information Systems and Resources · Online Research for Employment Teaching Materials · Oliverio/Pasewark/White: The Office; P2/C3/T3-2/ p. 91-110; P5/C13/T13-1/ p. 515-534 · Cooperman: Professional Office Procedures; Chapter 10/ p. 221-225; Chapter 12/ p. 266-288 Exemplary Exercises · Given an idea or a topic related to their area of study, students will be assigned individually to browse different online resources and submit a report on their findings. · Presenting their findings for the class using what they learned in the Powerpoint and presentation skill units. Responsible Staff OM, OMA Position in Curriculum Year 2, Term 2 Exposure Time 40 hours Link to EOS Use Basic Communication Skills in the Work Place BIS AST S08 0907 EoC 1 Prerequisite for other units 2.15, 2.17 Necessary preparational units Units 1.1 ­ 1.3, 1.15, 1.18

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Unit 2.14 ­ Supportive Courses Depending on Specialisation

Objectives At the end of the respective courses, students will have acquired knowledge of the requirements of the industry they have chosen to specialise in. Contents · Specialized skills of office assistant for different industries (i.e. banking and insurance, tourism, International organisations and NGOs, import/export, logistics, law firms) · Identify the duties and responsibilities of office assistants in the selected organization · Identify specific office assistant skills required in the selected organization Teaching Materials Specialised scripts drafted in cooperation with NLCC's business partners Exemplary Exercise Given a chance to observe the duties, responsibilities and specific skills required by an office assistant to perform effectively in the selected organization, students should prepare a written report as well as present their report in class. Responsible Staff OM, OMA Position in Curriculum Year 3, Term 1 and 2 Exposure Time 40 hours + 40 hours (divided by 5 industries) Link to EOS Exceeds the EOS requirements Prerequisite for other units Module 6

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Unit 2.15 ­ Revision and Intensification

Objectives This course is designed to revise the whole Module 2 of the curriculum. Staff members identify the individual strengths and weaknesses of every student. At the end of the revision sessions, knowledge and skill gaps will be closed and students will be prepared for the final exams by intensive exercising. Contents The respective contents of all units included in Module 2 Teaching Materials All teaching materials used in the previous units of Module 2 Responsible Staff OM, OMA Position in Curriculum Year 3, Term 1 and 2 Exposure Time 40 + 40 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units Module 6 Necessary preparational units All

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Unit 2.16 ­ Apply Appropriate Standards of Communication and Organisation

Objectives · At the end of the training, students will be able to apply their communication skills & all office procedures to complete complex case studies. · Additionally, students are provided with intensive preparation for the final exams and their entrance into the business world. Contents Consists of complex case studies indluding all techniques taught over the three-year cours. Teaching Materials All materials used from year I to year III Exemplary Exercise Your boss calls you from Venice. He needs to be in London the next day. He wants to meet the CEO of the company's largest supplier and needs you to schedule a meeting and make travel arrengements. The Secretary of the CEO is very unfriendly and overly demanding. Additionally, he wants you to organise a conference on the following day in San Francisco and make travel arrangements. Responsible Staff OM, OMA Position in Curriculum Year 3 Term 1 Exposure Time 30 hours Link to EOS · Create Secretary´s relationship with Customers/ Clients BIS AST S06 0907 EoC 1-7 · Develop work priorities, oganize and complete daily work activities/ schedules BIS AST S03 0907 EoC 2; 3; 5 · Use Basic Communication Skills in the Work Place BIS AST S08 0907 EoC 2 Prerequisite for other units Module 6 Necessary preparational units All

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Unit 2.17 ­ Produce Appropriate Complex Business Documents

Objectives · At the end of the training, students will be able to apply their IT skills and knowledge from the Specific Office Skills Module to produce appropriate complex business documents. Module 1 and 2 are intertwined in an exemplary way. · Additionally, students are provided with intensive preparation for the final exams and their entrance into the business world. Contents · This course sums up the instructed units of the whole three year course concerning the mastering of complex business documents · It will consist of complex case studies including all techniques taught over the three-year-course. Exemplary Exercise During a Meeting you are taking notes when a call from your office reaches you. You are supposed to create a business report about the finding of the meeting and research additional material in order to enable your boss to give a presentation at your firm the next day. Design and content is at your regression. Your boss calls in sick the next morning and you have to fill in for him at short notice. Responsible Staff OM, OMA Position in Curriculum Year 3, Term 2 Exposure Time 30 hours Link to EOS Produce Business Complex Documents BIS AST S11 0907 EoC 1-4 Prerequisite for other units Module 6 Necessary preparational units All

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Module 3 - English

Unit 3.1 ­ General English Year 1 Term 1

Objectives This ist the first General English course after the intensive training enabling the students to follow the other courses and preparing them for later classes in General and Business English Contents · Recognize and use English language to greet and for introductions. · Discuss travel plans and different parts of the world · Understand English speakers describing their professions · Make plans with English speakers for a party, a holiday or an outing to the cinema · Write personal emails in English to friends and family · Write formal letters to English-speaking companies, government departments, etc. · Vocabulary of nations, occupations, family, time/dates, food/drink, clothes, the body, the home, public places, weather/seasons, music, the academic world, animals, history, geography, transport, technology, describing appearance · Using the passive voice, e.g. The Great Pyramid was built in Egypt... · Using phrasal verbs, e.g. I'm going to make a go of my business · Articles: a, an, the · Can, can't to describe ability, e.g. I can't play guitar · Comparative adjectives · The difference between countable and uncountable nouns, e.g. some bread/a slice of bread · Using demonstrative adjectives, e.g. Are these your keys? Yes, they are! Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Year 1 Term 1 Exposure Time 70 hours

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Link to EOS Exceeding EOS requirements Prerequisite for other units The following English courses and all other modules Necessary preparational units Intensive English training

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Unit 3.2 ­ Business English Year 1 Term 1

Objectives Parallel to the General English classes, Business English prepares students specifically for the communicative challenges of a business environment. Contents · Face to Face: Language of basic Skills and techniques for talking to people in business · Letters, faxes, emails and memos: Language of basic skills and techniques for business correspondence · On the phone: Language of basic skills and techniques for using the telephone in business · Summaries, notes, reports: Language of basic skills and techniques for writing reports, making notes, summarizing and taking notes of conversations in business · Working together: Language of basic skills and techniques for talking about where people work, employment policy, a company's activities, organization and history in business Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Year 1 Term 1 Exposure Time 60 Link to EOS Exceeding the EOS requirements Prerequisite for other units All following English classes Necessary preparational units All previous English classes

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Unit 3.3 ­ General English Year 1 Term 2

Objectives General English classes are to improve English Skills in everyday life and preparing special Business English skills as well as broadening the students' horizons. Contents · Discuss food, fashion, likes and dislikes and everyday routines · Go to an English speaking doctor · Understand and interpret visual descriptions in English · Make phone calls · Fill in important forms · Read about a wide variety of subjects from different cultures · Read and understand important notices and documents in English, such as instructions, rules and regulations, housing advertisements, invitations, travel brochures, "what's on" guides and weather forecasts · The going to future, e.g. What are you going to do next week? · Using imperatives, e.g. Water the plants every day. · Uses of must and have to, e.g. Do I have to do my homework? · The past simple of the verb to be, e.g. Were you at the party yesterday? No, I wasn't. · Using present modals - obligation, recommendation, permission, e.g. Doctors have to work very long hours · Using noun phrases to give extra information, e.g. The man in the blue uniform stopped Jenny · Using possessive adjectives, e.g. Our favourite subject is grammar. · Different question types, including yes/no questions, short answer questions and why/how questions. Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Year 1 Term 2 Exposure Time 90 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units Following English Courses Necessary preparational units Previous English Courses NLCC Curriculum Secretarial Science and Office Management 74

Unit 3.4 ­ Business English Year 1 Term 2

Objectives Parallel to the General English classes, Business English prepares students specifically for the communicative challenges of a business environment. Contents · International trade: Language of basic skills and techniques for ordering and supplying goods and services; answering and making enquiries, making offers, placing and acknowledging orders in business · Money matters: Language of basic skills and techniques about methods, cash flow, invoicing, dealing with non-payment problems in business · Dealing with problems: Language of complaining and apologizing, delivery and after sales problems in business · Visitors and travelers: looking after foreign visitors and traveling on business; hotels, restaurants, small talks, telling stories · Marketing: Language of marketing a product, market research, promotion and advertising Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Year 1 Term 2 Exposure Time 90 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units The following English courses Necessary preparational units All previous English courses

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Unit 3.5 ­ General English Year 2 Term 1

Objectives General English classes are to improve English Skills in everyday life and preparing special Business English skills as well as broadening the students' horizons. Contents · follow English language radio broadcasts · Successfully communicate with English-speaking employers in a job interview · understand and communicate with English speakers from different parts of the English-speaking world · discuss and plan holidays · Give and respond to verbal information and directions · Read and write simple personal letters and formatted texts · Read and write simple routine informational and instructional texts · understand and write postcards, text messages and emails · using the present continuous tense, e.g. Are you having dinner? No, we're having lunch. · using the present simple with subject pronouns, e.g. I am, you are, she is... · using defining relative clauses, e.g. Drivers who drive too slowly are annoying · putting modals in the past, e.g. Picasso might have painted this picture · differences between direct and indirect speech, e.g. "I've seen you"/She said she'd seen me · using there as subject pronoun, e.g. there are 6 states in Australia · vocabulary of occupation, media, public transport, life stages, sport, emotions, cinema, size, head/face, the bizarre, taste/opinion, apologies, thanks · two-word nouns, e.g. post office, cricket match, etc. · describing things and people with superlative adjectives, e.g. He's the oldest person in the world Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Year 2 Term 1 Exposure Time 40 hours Link to EOS Exceeds the EOS requirements

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Prerequisite for other units All following English courses Necessary preparational units All previous English courses

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Unit 3.6 ­ Business English Year 2 Term 1

Objectives Parallel to the General English classes, Business English prepares students specifically for the communicative challenges of a business environment. Contents · Meetings: Language of taking part in meetings, keeping meetings, writing minutes · Sales and negotiations: Language of selling and buying products; negotiating face to face and on the phone · The company: comprehension, there is/there are, recommendations, replies, stress, correspondence, telegrams, politeness · The Sales Report: comprehension, vocabulary, active listening, advice, pronunciation, stress, drawing attention and reminding, expressing urgency and necessity, expressing willingness and offers of help Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Year 2 Term 1 Exposure Time 40 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units All following English courses Necessary preparational units All previous English courses

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Unit 3.7 ­ General English Year 2 Term 2

Objectives General English classes are to improve English Skills in everyday life and preparing special Business English skills as well as broadening the students' horizons. Contents · Understand and tell English language jokes and stories · Answer surveys in English · Accept and decline invitations from English speakers · Understand English language conversations about sport, the Arts · To prepare and write a coherent argument in prose · Discuss elements of English language pop culture such as TV, radio and music · Find out more in discussion about English speakers' jobs · Read articles in English about aspects of contemporary culture such as workplace stress, reality TV, music festivals and architecture · Compose interesting, descriptive writing · Write a report, based on a survey · Differences of use between -ing and -ed adjectives, e.g. I'm bored/boring. · Asking for/giving advice, e.g. What can I do to pass my exams? · Using the first and "zero" conditionals, e.g. If it rains, I'll get we. If ice gets warm, it melts · Using noun quantifiers, e.g. I need a lot of milk · Uses of -ing nouns (gerunds), e.g. swimming, cycling, etc. · Using prepositions of place and movement, e.g. behind, between, up along, etc. · Using the future with will, e.g. Brazil will win the World Cup. Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Year 2 Term 2 Exposure Time 30 hours Link to EOS Exceeds the EOS requirements

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Prerequisite for other units All following English courses Necessary preparational units All previous English courses

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Unit 3.8 ­ Business English Year 2 Term 2

Objectives Parallel to the General English classes, Business English prepares students specifically for the communicative challenges of a business environment. Contents · The thanking letter: phrasal verbs, the future tense, pronunciation, active listening, · A Telephone message: phrasal verbs, comprehension, correspondence, active listening, telegrams, confirmation · A death to report: comprehension, phrasal verbs, · Internal memo: Modal auxiliaries, reported speech · A journey: Talking about itineraries, modal auxiliaries, pronunciation, interrogatives, stalling Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Year 2 Term 2 Exposure Time 40 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units All following English courses Necessary preparational units All previous English courses

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Unit 3.9 ­ General English Year 3 Term 1

Objectives General English classes are to improve English Skills in everyday life and preparing special Business English skills as well as broadening the students' horizons. Contents · talk about your past, memories and ambitions · communicate important personal information · make phone calls and leave clear phone messages for English speakers · understand the spoken element of an English language · comprehend and respond to longer written · write in English with improved paragraph construction, coherence and cohesion · write in a wide variety of formal and informal styles, including newspaper headlines, biographies, police statements, novels and small classified advertisements Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Year 3 Term 1 Exposure Time 50 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units All following English courses Necessary preparational units All previous English courses

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Unit 3.10 ­ Business English Year 3 Term 1

Objectives Parallel to the General English classes, Business English prepares students specifically for the communicative challenges of a business environment. Contents · Minutes: the language of meetings, conferences, seminars, note taking, minutes writing, discussing arrangements, active listening, · an article and a memo: the language of memos, phrasal verbs, interrogatives, stress, · The transfer: comprehension, vocabulary, phrasal verbs, modal auxiliaries, pronunciation, · Changing jobs: The language of resumes, application letters, interviews, vocabulary, pronunciation, active listening, · the new secretary: comprehension, vocabulary, active listening, agreeing, disagreeing politely Teaching Materials Oxford University Press Profile and Pacesetter English text- and workbooks Responsible Staff ENG Position in Curriculum Year 3 Term 1 Exposure Time 50 hours Link to EOS Exceeds the EOS requirements Prerequisite for other units All following English courses Necessary preparational units All previous English courses

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83

Unit 3.11 ­ TOEFL Exam Preparation

Objectives At the end of the course, students are able the TOEFL test with an above average result. Contents · What is the TOEFL? · Reading the TOEFL · Find the purpose · Understand the Structure · State the Main Idea · Dealing with Difficult Passages · Listening on the TOEFL · Challenges in the Listening Section · Taking notes · Active listening · Scoring the speaking section · Stating your purpose · Organizing your ideas · Scoring for the writing section · Expressing your purpose · Organizing your ideas · Using examples · Concluding your response · Cracking the reading section: Basic principles and approach · Reading practice drills · Cracking the listening section: Basic principles and approach · Listening practice drilling · Cracking the speaking section: Basic principles and approach · Speaking practice drills · Cracking the writing section: Basic principles and approach · Writing practice drills Teaching Materials Cracking TOEFL Responsible Staff ENG Position in Curriculum Year 3 Term 2 Exposure Time 90 hours Link to EOS Exceeds the EOS requirements

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84

Prerequisite for other units none Necessary preparational units All previous English courses

NLCC Curriculum Secretarial Science and Office Management

85

Module 4 ­ Accounting, Management and Law

Unit 4.1 ­ Introduction to Management

Objectives At the end of this course, trainees will be able to: · Define the term management and manager. · Identify the major functions of management. Contents · Definitions of management and the manager · Managerial levels, skills of managers · Functions of management. Teaching Materials Stoner, Freeman & Gilbert (2005). Management (6th ed). Prentice-Hall of India P 347-399 Exemplary Exercises List down the five major functions of management and explain them briefly. Responsible Staff OM Position in Curriculum Year 1 Term 1 Exposure Time 20 hours Link to EOS Exceeds EOS requirements

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86

Unit 4.2 ­ Business Mathematics

Objectives At the end of this course, trainees will be able to: · Identify different types of fractions (proper, improper & mixed fractions) · Change decimals to fractions and fractions to decimals. · Use ratio & proportions to divide certain items. · Calculate an interest bears a given amount. Contents · Fractions · Decimals · Ratio & Proportions · Percentage · Interest Teaching Materials · Hughes, Applied Mathematics for Business, Economics & Social Science. · Bown, Mathematics with in Management & Economics. · S. A. Hummel Bruner, Contemporary Business Mathematics. · Alemayehu Haile & Yismaw Alemu, Mathematics an Introductory Course. · Kinfe Abraham, Basic Mathematics, Mekele University. Exercise · Change decimals to fractions and vice-versa. · Calculate the interest that from a given amount of money by assuming a 10% yearly rate. Responsible Staff OM, OMA Position in Curriculum Year 1 Term 2 Exposure Time 40 hours Link to EOS Create and Use Spread Sheet BIS AST S09 0907 EoC 3; 4

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Unit 4.3 ­ Basic Secretarial Accounting

Objectives At the end of this course, trainees will be able to: · Tell what accounting is and what it involves. · Describe the accounting cycle and what it involves. · Define and explain terms frequently used in the basic accounting proffession. · Describe the steps required to start an accounting system for businesses. · Calculate income tax. · Handle petty cash fund. Contents · Definition of accounting · Bookkeeping versus accounting · Starting an accounting system: preparing a beginning balance sheet, recording an opening entry and posting the opening entry · Analyzing business transactions (balance sheet & income statement transactions) · Payrol system in the Ethiopian context · Accounting for cash (bank & petty cash fund accounts) Teaching Materials · 21st century Acconting · Principles of Accounting Exemplary Exercises · Analyse a given business transaction · Use Microsoft Excel to create a basic bookkeeping account Responsible Staff OM Position in Curriculum Year 2 Term 1 Exposure Time 50 hours Link to EOS Perform Simple Accounting Activities BIS AST S12 0907 EoC 1-8

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Unit 4.4 ­ Business Management in context

Objectives At the end of this course, students will be able to · Understand the influences of external bodies on business descisions · Especially be aware of the influece by the media and political decisions Contents · The business as one social entity · Influence by the mass media · Influence by political decisions · Lobbying activities by enterprises Teaching Materials Internet resources and unpublished NLCC scripts Responsible Staff OM, OMA Position in Curriculum Year 2 Term 1 Exposure Time 10 hours Link to EOS Exceeding the EOS requirements

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89

Unit 4.5 ­ Business Law

Objectives At the end of the course, students are familiar with all legal rules relevant to their work. Contents · Introduction to the nature of law and its functions · The relevant legislation from all levels of government that affects business operation, especially with regard to occupational health, safety and environmental issues, equal opportunities, industrial relations and anti-discrimination · Introduction to copyright law · The applicable legal rules for conflicts with superiors and colleauges · Introduction to private law including legal personality, law of contracts, law of agency, legal business frameworks and negotiable instruments · Legislative requirements for accounting · Ethiopian income tax and pension regulations Teaching Materials · George Krecvnolity, Formation and Effects of Contracts in Ethiopia (Faculty of Law), 1983. · Peter Winship, Background Documents of the Ethiopian Commercial Code of 1960 (Faculty of Law). · Anderson, Fax and Twomey, Business Law and the Regulatory Documents. Cusa, Southwestern College Publishing Co. (1979) Responsible Staff OM, OMA Position in Curriculum Year 2 Term 2 Exposure Time 40 hours Link to EOS Exceeding EOS requirements

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90

Unit 4.6 ­ Basics of Entrepreneurship

Objectives At the end of this course, trainees will be able to: · Define the term entepreneurship and enterpreneur. · Identify entrepreneur competencies. · Explain the means for developing entrepreneurial competencies. · Select business ideas and develop business plans. Contents · Definitions of entrepreneurship and entrepreneur · Entrepreneurial competencies · Knowledge accumulation tools for entrepreneurs · Business plan Teaching Materials Dollinger, Marc J. (1999). Entrepreneurship: Strategies & Resources. New Jersey: Prentice-Hall . Exemplary Exercises · Identify the competency needed to be an effective entrepreneur. · Given an assignment to slelect business idea and develop business plan. Responsible Staff OM Position in Curriculum Year 3 Term 2 Exposure Time 30 Hours Link to EOS Exceeds the EOS requirements

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Unit 4.7 ­ Revision and Intensification

Objectives This course is designed to revise the whole Module 4 of the curriculum. Staff members identify the individual strengths and weaknesses of every student. At the end of the revision sessions, knowledge and skill gaps will be closed and students will be prepared for the final exams by intensive exercising. Contents The respective contents of all units included in Module 4 Teaching Materials All teaching materials used in the previous units of Module 4 Responsible Staff OM, OMA Position in Curriculum Year 3, Term 1 and 2 Exposure Time 20 + 40 hours Link to EOS Exceeds the EOS requirements

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92

Module 5 ­ Soft Skills and General Knowledge

Unit 5.1 ­ Business Role Plays

Objectives To enable the students to prepare themselves practically for all kinds of situations encountered in the business world Contents All units of module 2 provide the contents for business role plays Teaching Materials Various Case examples Responsible Staff OM, OMA Position in Curriculum During the first two years Exposure Time Cf. Time allocation Link to EOS Exceeding EOS requirements

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93

Unit 5.2 ­ External Lectures

Objectives and Contents · To familiarise students with different accents and attitudes of guest speakers · To broaden the students' horizons by giving them introductions to relevant fields of practice Responsible Staff PW, SW, EXT Position in Curriculum At least one evening lecture per month Exposure Time Around two hours including questions Link to EOS Exceeding EOS requirements

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94

Unit 5.3 ­ Self Expression (Arts, Music, Sports etc.)

Objectives · To facilitate the students the possibility to express their personality by words/ music/ painting or in any other kind of activity every Wednesday afternoon. · To enable the students to communicate their inner thoughts and feelings · To grow the students´ understanding for one another in order to be able to build up strong social bonds Contents · Sports activities auch as volleyball, football, handball · Dramas, poems, music, painting · Discussion on different topics such as health, religion, global issues concerning environment, politics or economy Responsible Staff SW Position in Curriculum Continously throughout all terms Exposure Time 4 hours per week Link to EOS Exceeds the EOS requirements

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95

Unit 5.4 ­ Introduction to Ethiopian and World History (Civics I)

Objectives At the end of the course the students will have an idea about recent history of Ethiopia and the world Contents · Basics of Ethiopian History · Basics of European History · Basics of American History · Basics of Imperialism and colonialisation of the African continent Teaching Materials · Zewde, Bahru: A History of Modern Ethiopia (2nd edition 2002) · Pankhurst, Richard: The Ethiopians A History (2001) · Introduction to World History · The History of Imperialism and Colonialisation Responsible Staff ENG Position in Curriculum Year 1 Term 1 Exposure Time 20 hours Link to EOS Exceeding EOS requirements

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96

Unit 5.5 ­ Introduction to Psychology (Civics II)

Objectives · To give students a basic knowledge about psychology · To enable students to understand their own personality · To familiarize students with different working environments and how to handle difficult situations Contents · Meaning and definition of psychology · Genetics and behaviour · Sensation and perception · Human learning, remembering and forgetting · Motivation · Emotion · Personality · Society and individual behaviour · Psychology in the business environment Teaching Materials · Morgan/ King/ Robinson 6th edition (1984), McGraw Hill: Introducion to Psychology · Unpublished College Handout Exemplary Exercises: · Case study exercises on each chapter · Role plays · Group discussion Responsible Staff OMA, SW Position in Curriculum Year 1, Term 2 Exposure Time 10 hours Link to EOS Exeeds the EOS requirements

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97

Unit 5.6 ­ Geography (Civics III)

Objectives At the end of the course, students will be able to · Read maps · Distinguish between continents and political entities Teaching Materials Regional and world maps Unpublished NLCC script Responsible Staff ENG Position in Curriculum Year 2 Term 1 Exposure Time 10 hours Link to EOS Exceeding EOS requirements

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98

Unit 5.7 ­ Economic History (Civics IV)

Objectives After the end of the course, students will be able to · Identify the major economic periods in world history · Distinguish between the major economic schools of thought · Name and identify the major economic worldwide economic events Teaching Materials Unpublished NLCC script Responsible Staff ENG Position in Curriculum Year 2 Term 1 Exposure Time 10 hours Link to EOS Exceeding the EOS requirements

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99

Unit 5.8 ­ Introduction to Philosophy (Civics V)

Objectives At the end of the course, students will be able to · Identify the major philosophical schools of thought · Enhance their critical thinking skills Contents · Introduction to Classical Greek Philosophy · Introduction to Modern European Philosophy · Introduction to Modern African Philosphy Teaching Materials · Jostein Gaarder: Sophie's World · Unpublished NLCC Script Responsible Staff ENG Position in Curriculum Year 2 Term 2 Exposure Time 10 hours Link to EOS Exceeds the EOS requirements

NLCC Curriculum Secretarial Science and Office Management

100

Module 6 ­ Practical Training

Unit 6.1 ­ 1st Internship

Objectives The students have to apply all the skills they have aquired during the first year of apprenticeship by performing certain activities under supervised guidance in the companies. Contents · Employing office competencies (Punctuality, initiative, rules of courtes etc.) · Performing simple tasks on the computer · Creating simple text documents both in Amharic and English · Undertaking basic online operations · Processing incoming and outgoing mail · Working with Microsoft Outlook and writing Emails · Managing appointments and diaries for personnel within the organization using both manual and elecronic diary/appointment systems. · Managing office records · Taking notes and producing an accurate text from notes and audio tapes Teaching Materials Comprehension of the respective chapters in the teaching material indicated for each unit Responsible Staff EXT Position in Curriculum Year 1, end of term 2 Exposure Time Six weeks, Monday to Friday, 7 hours per day (Total: 210 hours) Link to EOS Exeeds the EOS requirements Prerequisite for other units Continous Practical Training of Year 2 and 3 Necessary preparational units All units of Term 1 and 2

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Unit 6.2 ­ Continuous Practical Experience I

Objectives During the first Continous Practical Experience of the second year the students are requested to perform certain activities following the skills they have gained throughout the first term. Additionally they have to apply all the knowledge they have aquired during the first year of apprenticeship. Contents · Writing Business Correspondence: Emails, Business Letters, Business Reports, Memorandums · Processing incoming and outgoing mail · Producing an Excel-Sheet · Creating a PowerPoint Presentation · Managing office records · Managing appointments and diaries for personnel within the organization using both manual and elecronic diary/appointment systems · Taking notes and producing an accurate text from notes and audio tapes · Organising business travel · Organising and managing meetings/ conferences (scheduling meetings, meeting agenda, writing minutes) Teaching Materials Comprehension of the respective chapters in the teaching material indicated for each unit Responsible Staff EXT Position in Curriculum Year 2, Term 1 Exposure Time 300 hours Link to EOS Exeeds the EOS requirements Prerequisite for other units Continous Practical Training II, III and IV Necessary preparational units All previous units

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102

Unit 6.3 ­ Continuous Practical Experience II

Objectives During the second Continous Practical Experience of the second year the students are requested to perform certain activities with special emphasis on the course contents of the second term. Additionally they have to apply all the knowledge they have aquired during the previous courses and internships. Contents · Developing complex business documents · Managing office records · Creating and managing databases with Microsoft Excel · Gathering and evaluating information in the World Wide Web · Creating and presenting with Microsoft PowerPoint · Employing effective telephone communication techniques · Taking notes and producing an accurate text from notes and audio tapes · Performing simple accounting activities Teaching Materials Comprehension of the respective chapters in the teaching material indicated for each unit Responsible Staff EXT Position in Curriculum Year 2, Term 2 Exposure Time 300 hours Link to EOS Exeeds the EOS requirements Prerequisite for other units Continous Practical Training III and IV Necessary preparational units All previous units

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103

Unit 6.4 ­ Continuous Practical Experience III (Specialisation)

Objectives The Continous Practical Experience of the third year gives the students the possibility to choose a field of interest where they deepen all the skills and knowledge they have aquired during the two previous years of apprenticeship and professionalisation. Contents The focus of each internship depends on the chosen specialisation of the students. Teaching Materials Comprehension of the respective chapters in the teaching material indicated for each unit Responsible Staff EXT Position in Curriculum Year 3, Term 1 Exposure Time 300 hours Link to EOS Exeeds the EOS requirements Prerequisite for other units Continous Practical Training IV Necessary preparational units All previous units

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104

Unit 6.5 ­ Continuous Practical Experience IV (Specialisation)

Objectives · The Continous Practical Experience of the third year gives the students the possibility to choose a field of interest where they deepen all the skills and knowledge they have aquired during the two previous years of apprenticeship and professionalisation. Contents · The focus of each internship depends on the chosen specialisation of the students. Teaching Materials Comprehension of the respective chapters in the teaching material indicated for each unit Responsible Staff EXT Position in Curriculum Year 3, Term 2 Exposure Time 300 hours Link to EOS Exeeds the EOS requirements Prerequisite for other units Final unit Necessary preparational units All previous units

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NLCC Akaki Campus - Agenda Term 1 Week 1 Tuesday Business English (ENG) Business English (ENG) Basics PC (OM, OMA) Basics PC (OM, OMA) Wednesday Thursday Friday Saturday

I. Appendix

Monday

8:00 - 9:00

General English (ENG)

9:00 - 10:00 Break General English (ENG) General English (ENG) Basics Windows XP (OM, OMA) Typing in Amharic (OM, OMA) Basics Windows XP (OM, OMA) Typing in Amharic (OM, OMA)

General English (ENG)

The Office in the Business World (OM, OMA) The Office in the Business World (OM, OMA)

Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Time Tables Term 1 2009

10:20 - 11:20

Business English (ENG)

Typing in Amharic (OM, OMA)

11:20 - 12:20 Lunch Typing English (OM, OMA) Typing English (OM, OMA)

Business English (ENG)

Typing in Amharic (OM, OMA)

NLCC Curriculum Secretarial Science and Office Management

General English (ENG) General English (ENG) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

Basics PC (OM, OMA)

14:20 - 15:20 Break

Basics PC (OM, OMA)

Office Records Management (OM, OMA) Office Records Management (OM, OMA)

15:40 - 16:40

Typing English (OM, OMA)

Exercises (OM, OMA)

16:40 - 17:40

Typing English (OM, OMA)

Exercises (OM, OMA)

If a schoolday should occur on a public holiday, it will be shifted to Saturday.

106

NLCC Akaki Campus - Agenda Term 1 Week 2 Monday General English (ENG) General English (ENG) Business English (ENG) Business English (ENG) Basics PC (OM, OMA) Basics PC (OM, OMA) Wednesday Friday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) General English (ENG) Basics Windows XP (OM, OMA) Typing in Amharic (OM, OMA) General English (ENG) Basics Windows XP (OM, OMA)

Tuesday The Office in the Business World (OM, OMA) The Office in the Business World (OM, OMA) Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch Basics PC (OM, OMA) Basics PC (OM, OMA)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) General English (ENG) General English (ENG) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

14:20 - 15:20 Break

15:40 - 16:40

Typing English (OM, OMA)

16:40 - 17:40

Typing English (OM, OMA)

107

NLCC Akaki Campus - Agenda Term 1 Week 3 Monday General English (ENG) General English (ENG) Business English (ENG) Business English (ENG) Basics Windows XP (OM, OMA) Basics Windows XP (OM, OMA) Wednesday Friday Saturday

8:00 - 9:00

9:00 - 10:00 Break Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA) General English (ENG) General English (ENG) Basics Windows XP (OM, OMA) Basics Windows XP (OM, OMA)

Tuesday The Office in the Business World (OM, OMA) The Office in the Business World (OM, OMA) Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

10:20 11:20

Business English (ENG)

11:20 12:20 Lunch Basics PC (OM, OMA) Basics PC (OM, OMA)

Business English (ENG)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) General English (ENG) General English (ENG) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 14:20

14:20 15:20 Break

15:40 16:40

Typing English (OM, OMA)

16:40 17:40

Typing English (OM, OMA)

108

NLCC Akaki Campus - Agenda Term 1 Week 4 Monday General English (ENG) General English (ENG) Business English (ENG) Business English (ENG) Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) General English (ENG) Basics Microsoft Word (OM, OMA) Typing in Amharic (OM, OMA) General English (ENG) Basics Microsoft Word (OM, OMA)

Tuesday The Office in the Business World (OM, OMA) The Office in the Business World (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA) Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) General English (ENG) General English (ENG) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

Basics Windows XP (OM, OMA)

14:20 - 15:20 Break

Basics Windows XP (OM, OMA)

15:40 - 16:40

Typing English (OM, OMA)

16:40 - 17:40

Typing English (OM, OMA)

109

NLCC Akaki Campus - Agenda Term 1 Week 5 Monday General English (ENG) General English (ENG) Business English (ENG) Business English (ENG) Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) General English (ENG) Basics Microsoft Word (OM, OMA) Typing in Amharic (OM, OMA) General English (ENG) Basics Microsoft Word (OM, OMA)

Tuesday The Office in the Business World (OM, OMA) The Office in the Business World (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA) Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch Basics Microsoft Word (OM, OMA) Basics Microsoft Word (OM, OMA)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) General English (ENG) General English (ENG) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

14:20 - 15:20 Break

15:40 - 16:40

Typing English (OM, OMA)

16:40 - 17:40

Typing English (OM, OMA)

110

NLCC Akaki Campus - Agenda Term 1 Week 6 Monday General English (ENG) General English (ENG) Business English (ENG) Business English (ENG) Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA)

Tuesday The Office in the Business World (OM, OMA) The Office in the Business World (OM, OMA) Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch Basics Microsoft Word (OM, OMA) Basics Microsoft Word (OM, OMA)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) General English (ENG) General English (ENG) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

14:20 - 15:20 Break

15:40 - 16:40

Typing English (OM, OMA)

16:40 - 17:40

Typing English (OM, OMA)

111

NLCC Akaki Campus - Agenda Term 1 Week 7 Monday General English (ENG) General English (ENG) Business English (ENG) Business English (ENG) Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA)

Tuesday The Office in the Business World (OM, OMA) The Office in the Business World (OM, OMA) Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch Basics Microsoft Word (OM, OMA) Basics Microsoft Word (OM, OMA)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) General English (ENG) General English (ENG) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

14:20 - 15:20 Break

15:40 - 16:40

Typing English (OM, OMA)

16:40 - 17:40

Typing English (OM, OMA)

112

NLCC Akaki Campus - Agenda Term 1 Week 8 Monday General English (ENG) General English (ENG) Business English (ENG) Business English (ENG) Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA)

Tuesday The Office in the Business World (OM, OMA) The Office in the Business World (OM, OMA) Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch Basics Microsoft Word (OM, OMA) Basics Microsoft Word (OM, OMA)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) General English (ENG) General English (ENG) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

14:20 - 15:20 Break

15:40 - 16:40

Typing English (OM, OMA)

16:40 - 17:40

Typing English (OM, OMA)

113

NLCC Akaki Campus - Agenda Term 1 Week 9 Monday General English (ENG) General English (ENG) Business English (ENG) Business English (ENG) Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA)

Tuesday The Office in the Business World (OM, OMA) The Office in the Business World (OM, OMA) Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch Basics Microsoft Word (OM, OMA) Basics Microsoft Word (OM, OMA)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) General English (ENG) General English (ENG) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

14:20 - 15:20 Break

15:40 - 16:40

Typing English (OM, OMA)

16:40 - 17:40

Typing English (OM, OMA)

114

NLCC Akaki Campus - Agenda Term 1 Week 10 Monday General English (ENG) General English (ENG) Business English (ENG) Business English (ENG) Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA)

Tuesday The Office in the Business World (OM, OMA) The Office in the Business World (OM, OMA) Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch Basics Microsoft Word (OM, OMA) Basics Microsoft Word (OM, OMA)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) General English (ENG) General English (ENG) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

14:20 - 15:20 Break

15:40 - 16:40

Typing English (OM, OMA)

16:40 - 17:40

Typing English (OM, OMA)

115

NLCC Akaki Campus - Agenda Term 1 Week 11 Monday General English (ENG) General English (ENG) First Steps on the Internet (OM, OMA) Business English (ENG) First Steps on the Internet (OM, OMA) Business English (ENG) Tuesday Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch Basics Microsoft Word (OM, OMA) Basics Microsoft Word (OM, OMA)

Introduction to Management (OM, OMA) Introduction to Management (OM, OMA) General English (ENG)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) General English (ENG) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW) Introduction to Management (OM, OMA) Introduction to Management (OM, OMA)

13:20 - 14:20

14:20 - 15:20 Break

15:40 - 16:40

16:40 - 17:40

116

NLCC Akaki Campus - Agenda Term 1 Week 12 Monday General English (ENG) General English (ENG) First Steps on the Internet (OM, OMA) Business English (ENG) First Steps on the Internet (OM, OMA) Business English (ENG) Tuesday Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch Basics Microsoft Word (OM, OMA) Basics Microsoft Word (OM, OMA)

Introduction to Management (OM, OMA) Introduction to Management (OM, OMA) General English (ENG)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) General English (ENG) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

14:20 - 15:20 Break

15:40 - 16:40

16:40 - 17:40

Introduction to Management (OM, OMA) Introduction to Management (OM, OMA)

117

NLCC Akaki Campus - Agenda Term 1 Week 13 Monday General English (ENG) General English (ENG) First Steps on the Internet (OM, OMA) Business English (ENG) First Steps on the Internet (OM, OMA) Business English (ENG) Tuesday Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA) Basics Microsoft Word (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch Basics Microsoft Word (OM, OMA) Basics Microsoft Word (OM, OMA)

Introduction to Management (OM, OMA) Introduction to Management (OM, OMA) General English (ENG)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) General English (ENG) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

13:20 - 14:20

14:20 - 15:20 Break

15:40 - 16:40

16:40 - 17:40

Introduction to Management (OM, OMA) Introduction to Management (OM, OMA)

118

NLCC Akaki Campus - Agenda Term 1 Week 14 Monday General English (ENG) General English (ENG) First Steps on the Internet (OM, OMA) Business English (ENG) First Steps on the Internet (OM, OMA) Business English (ENG) Tuesday Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA) Typing in Amharic (OM, OMA) Introduction to World History (ENG) Basics Microsoft Word (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch

Introduction to Management (OM, OMA) Introduction to Management (OM, OMA) General English (ENG)

NLCC Curriculum Secretarial Science and Office Management

Typing English (OM, OMA) Typing English (OM, OMA) Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) General English (ENG) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

Daily work activities and schedules (OM, OMA) 13:20 - 14:20 Daily work activities and schedules (OM, OMA) 14:20 - 15:20 Break Introduction to Management (OM, OMA) 15:40 - 16:40 Introduction to Management (OM, OMA) 16:40 - 17:40

119

NLCC Akaki Campus - Agenda Term 1 Week 15 Monday General English (ENG) General English (ENG) First Steps on the Internet (OM, OMA) Business English (ENG) First Steps on the Internet (OM, OMA) Business English (ENG) Tuesday Wednesday Saturday

8:00 - 9:00

9:00 - 10:00 Break Business English (ENG) Business English (ENG) Typing in Amharic (OM, OMA) Typing in Amharic (OM, OMA)

Thursday Office Records Management (OM, OMA) Office Records Management (OM, OMA)

Friday Daily work activities and schedules (OM, OMA) Daily work activities and schedules (OM, OMA)

10:20 - 11:20

11:20 - 12:20 Lunch

Daily work activities Introduction to and schedules (OM, World History (ENG) OMA) Daily work activities Introduction to and schedules (OM, World History (ENG) OMA) Typing English (OM, OMA) Typing English (OM, OMA)

Introduction to Management (OM, OMA) Introduction to Management (OM, OMA) General English (ENG) General English (ENG)

NLCC Curriculum Secretarial Science and Office Management

Office Records Management (OM, OMA) Office Records Management (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Exercises (OM, OMA) Business Role Plays (OMA, SW) Business Role Plays (OMA, SW)

Daily work activities and schedules (OM, OMA) 13:20 - 14:20 Daily work activities and schedules (OM, OMA) 14:20 - 15:20 Break Introduction to Management (OM, OMA) 15:40 - 16:40 Introduction to Management (OM, OMA) 16:40 - 17:40

120

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