Read Microsoft Word - Press Release Iworq up and running August 5, 2008.doc text version

FOR IMMEDIATE RELEASE Contact: Gregg Todd, Chief Operating Officer

(410) 758-4098

August 5, 2008

iWorQ Citizen Request System debuts on Queen Anne s County website

CENTREVILLE Not sure who to call or e-mail with a county related issue? A new on-line system now allows the public to request information, address a concern or simply make a suggestion on-line. Gregg Todd, Chief Operating Officer for Queen Anne s County, presented iWorQ to the County Commissioners at their July 22 meeting. iWorQ is simple to use and easy to access. Just go to the county s website at www.qac.org and click on the Contacts tab, which will display the Talk to Queen Anne s County icon. Click on the icon and a request form will ask for a description of the issue, as well as giving a selection of county departments in order to appropriately direct the request. The request will then be directed to the appropriate county department and someone will respond to the inquiry within two to three business days. The inquiries are tracked numerically and each request receives a tracking number. Citizens use that number to check on the status of their inquiry. This new on-line system is a good way for the county to monitor issues of concern for the public, while giving the public an easy way to address those concerns, said Todd. The system has been working well so far, he said, and requests are being addressed on a very timely basis. This will be an effective, cost-efficient use of our technology to help address citizen concerns. We can't solve every problem, but we can seize the opportunity to try, said County Commissioner Courtney Billups. County Commissioner Gene Ransom agreed and reiterated the Board s dedication to the public.

"Constituent service and responding to concerns is a hallmark of this Board and the addition of this tool shows our dedication to those efforts, said Ransom. iWorQ is just one of the many useful tools on the county s new and improved website, which went live July 1. Go to www.qac.org and use the easy navigation bars to find a wealth of information about Queen Anne s County, including a description and contact information for each county department, ordinances and resolutions, press releases, forms and permits and links to other useful sites.

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