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ISO 9001 QualIty ManageMent SySteM

The ISO 9001 standard can be applied to any type or size of organization, from small family businesses to the world's largest corporations and government institutions. It provides a structured yet flexible framework for a customer-focused quality management system (QMS) that drives performance improvement. The implementation of ISO 9001 can provide organizations with measurable improvements in their overall business performance, effectiveness, and efficiency.

Benefits of ISO 9001

Many companies that have implemented a quality management system have realized cost savings through improved process effectiveness and efficiency. There are also many other advantages including improved employee & customer satisfaction, resulting from better defined and implemented business processes. Some of the direct benefits achieved by ISO 9001 certified companies include: Motivated staff, who understand their roles and how their work affects quality, Improved product and service quality and happier customers, and Improved management and operational processes, resulting in less waste (both time and materials), increased productivity, efficiency and cost savings.

ISO 9001 Standard

The standard covers all aspects of an organization's activities, including: identifying its key processes, defining roles and responsibilities, its policies & objectives, and documentation requirements. It also covers the importance of understanding & meeting customer requirements, communication, resource requirements, training, product & process planning, design processes, purchasing, production & service, monitoring and measurement of products & processes, customer satisfaction, internal audit, management review, and improvement processes. ISO 9001 is based on the following eight Quality Management Principles, which are incorporated within the requirements of the standard, and can be applied to improve organizational performance: Customer focus, Leadership, Involvement of people, Process approach, System approach to management, Continual improvement, Factual approach to decision making, and Mutually beneficial supplier relationships.

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Ongoing Support

QMI SAI Global's commitment to serving your organization continues long after you receive your certificate. Our pledge to support your continual improvement includes: Ongoing learning opportunities, such as free webinars that focus on continual improvement, Access to our electronic customer portal allows for unique, hands-on management of your registration, More than 200 ISO 9001 auditors across North America, offering local support in many markets from auditors that have experience even in the most technical or atypical industries, and Integration of ISO 9001 with environmental management systems standards (ISO 14001) and occupational health and safety system standards (OHS).

QMI SAI Global is North America's largest registrar, and a leading certification body worldwide. No other registrar is better-equipped to help you use the registration process to improve your organization's business performance. We understand that obtaining a registration certificate isn't the end of your management systems journey; it's a milepost in your continuing pursuit of business excellence. When you partner with QMI SAI Global for your registration needs, you know you're working with an industry leader.

exceptIOnal audItOrS

Our auditors understand that the application of the standard can be quite different in small, medium and large organizations, and are trained to assess your system in a way that will be appropriate to your business. Our customers chose us because they know we're a partner they can depend on, and they continue to stay with us each year because they value the insight that their auditor gives to their business. Registration is more than a certificate; it's an opportunity to make your business better, and QMI SAI Global partners with customers to ensure they receive the most from their audits.

cOMpreHenSIVe traInInG

We offer a breadth of learning options that meet genuine market needs, delivered via a wide range of modes to suit our clients' requirements. And while our courses and methods are continually updated to ensure that they are relevant and engaging, what remains constant is the value and solid outcomes they deliver our clients. Visit our website at www.qmi-saiglobal.com/training for course descriptions and dates.

(800) 247-0802 [email protected] www.qmi-saiglobal.com Rev 10/2009

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